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Full Download Test Bank For Essentials of Business Communication 8th Edition Guffey PDF Full Chapter
Full Download Test Bank For Essentials of Business Communication 8th Edition Guffey PDF Full Chapter
Full Download Test Bank For Essentials of Business Communication 8th Edition Guffey PDF Full Chapter
c. knowledge
d. labor
4. Major trends in today’s dynamic world of work include increased emphasis on self-
directed work groups and virtual teams, heightened global competition, innovative
communication technologies, new work environments, and focus on
a. creating an entirely online presence.
b. promoting from within.
c. restructuring and downsizing.
d. information and knowledge as corporate assets.
NOT: The communication process begins when the sender has an idea.
AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion
8. You can improve your listening skills if you follow tips for active listening, including
a. keeping an open mind, establishing a receptive mind-set, and listening between the
lines.
b. establishing a receptive mind-set, concentrating on appearance and delivery, and
sifting information through biases.
c. capitalizing on lag time, concentrating on your next comment, and taking as many
notes as possible.
d. All answer choices are correct.
9. Your boss is giving instructions for a new method of keeping expense accounts.
However, you find it difficult to concentrate because you think the change is
unnecessary. What type of barrier to effective listening are you experiencing?
a. Language problem barrier
b. Psychological barrier
c. Physical barrier
d. Nonverbal distraction barrier
NOT: You are experiencing a psychological barrier. Psychological barriers result from
having different cultural, ethical, and personal values, including preconceived thoughts.
Language barriers refer to word choices, physical barriers refer to problems in the
setting, and nonverbal barriers refer to body language and other delivery dynamics.
AAC: Tier 1—Reflective Thinking; Tier 2—Conclusion, Analysis
10. A listener who nods her head and maintains eye contact with a speaker is probably
a. listening actively to what the speaker is saying.
b. not understanding what the speaker is saying.
c. faking attention while she listens to music on her MP3 player.
d. formulating her response to a point with which she disagrees.
11. Brian is attending a seminar on workplace efficiency and must make a presentation on
this topic when he returns to work. Brian can increase his comprehension by keeping an
open mind, listening for main points, taking selective notes, and
a. closing his eyes.
b. speaking up immediately when he does not agree with the speaker.
c. filling in the lag time by reviewing in his mind other things he must do that day.
d. judging ideas, not appearances.
12. Amelia has made a conscious effort to become an active listener. Therefore, she shuts
down her computer, turns off her cell phone, and asks her assistant to hold all incoming
calls when she conducts interviews. What technique is she using to improve listening?
a. Keeping an open mind
b. Establishing a receptive mind-set
c. Capitalizing on lag time
d. Controlling her surroundings
Such was the feeling of insecurity that the President elect was
followed to Washington by many watchful friends, while Gen’l Scott,
Col. Sumner, Major Hunter and the members of Buchanan’s Cabinet
quickly made such arrangements as secured his safety. Prior to his
inauguration he took every opportunity to quell the still rising
political excitement by assuring the Southern people of his kindly
feelings, and on the 27th of February,[17] “when waited upon by the
Mayor and Common Council of Washington, he assured them, and
through them the South, that he had no disposition to treat them in
any other way than as neighbors, and that he had no disposition to
withhold from them any constitutional right. He assured the people
that they would have all of their rights under the Constitution—‘not
grudgingly, but freely and fairly.’”
He was peacefully inaugurated on the 4th of March, and yet
Washington was crowded as never before by excited multitudes. The
writer himself witnessed the military arrangements of Gen’l Scott for
preserving the peace, and with armed cavalry lining every curb stone
on the line of march, it would have been difficult indeed to start or
continue a riot, though it was apparent that many in the throng were
ready to do it if occasion offered.
The inaugural ceremonies were more than usually impressive. On
the eastern front of the capitol, surrounded by such of the members
of the Senate and House who had not resigned their seats and
entered the Confederacy, the Diplomatic Corps, the Judges of the
Supreme Court, headed by Chief Justice Taney, the author of the
Dred Scott decision; the higher officers of Army and Navy, while
close by the side of the new President stood the retiring one—James
Buchanan—tall, dignified, reserved, and to the eye of the close
observer apparently deeply grieved at the part his party and position
had compelled him to play in a National drama which was now
reaching still another crisis. Near by, too, stood Douglas (holding
Lincoln’s hat) more gloomy than was his wont, but determined as he
had ever been. Next to the two Presidents he was most observed.
Sec. 8. That all persons in the naval service of the United States,
who have entered said service during the present rebellion, who have
not been credited to the quota of any town, district, ward, or State, by
reason of their being in said service and not enrolled prior to
February twenty-four, eighteen hundred and sixty-four, shall be
enrolled and credited to the quotas of the town, ward, district, or
State, in which they respectively reside, upon satisfactory proof of
their residence made to the Secretary of War.
GUERRILLAS.