1. Johan : Good morning, ………. May I talk to Mr. Bayu, please?

Officer : Wait a moment, please!

It’s all right

This is Johan calling
Hold the line. Johan is calling, please
Who’s speaking, please?
Sorry to call you

2. Operator : Subscription Division, Java Magazine. Can I help you?

Caller : Yes. I’d like to subscribe to Java
Operator : Yes. Ma’am. ………………..
Caller : This is Susan Olivia

Can I talk to Susan Olivia?

Shal I call you with your last name?
May I know who’s calling, please?
Can you tell me her name, please?
Can I have you number?

3. Doni : Hello ……..

Iwan : Yes, this is Iwan speaking. Can I help you?
Doni : I need some information about the product you launched yesterday

Could you tell me about your product, please?

Who’s speaking
Could I speak to Mr. Iwan, please?
Could you put me through to Doni?
I want to make appointment
4. Caller : Hello. ………
Mirna : I’m sorry, he is out. Could you call back at two?
Caller : all right, thank you

Would you like to call him again?

 Would you like to ask Mr. Rudi to go out?
Could you speak to Mr. Rudi, please?
Can I take a message from you?
Could I speak to Mr. Rudi, please?

5. Receptionist : Good morning. What can I do for you, Sir?

Guest : I’d like to talk to the Personal Manager, please
Receptionist : …….
Guest : Yes. My name is Hendarto.

May I have your name?

Could you call him later?
Have you met him before?
Have you made an appointment?
What is your need?

6. In the structure of telephoning, the expression of how to reply when someone is not
available (spoken by the receiver) is shown in ….

Would you like to live a message?

How can I help you?
I am afraid Mr. Setyo is in meeting at the moment
May I speak to Mr. Setyo, please?
Would you like me to take a message?

7. Caller : Hello, can I speak to Mr. Aziz?

Nita : I’m sorry, he is out ……
Caller : Sure, tell him that the meeting with CV Barakuda will be postponed

Could you speak to Mr. Aziz, please?

Can I take a message from you?
Who’s speaking, please?
Would you like to call him again?
I want to talk to you
8. Taufiq : Happy Travel, Taufiq speaking
Olga : Hello, Mr. Taufiq. This is Olga
Taufiq : Oh yes, Miss Olga. I hope you and your family will have a wonderful time
Olga : Thank you. We are very excited
I am sad to tell you the truth
I liked to talk about the ticket service
I am disappointed with the service last night
I’m out off area
I am calling to confirm my trip to Disneyland

9. Customer Service : costumer service, this is Linda speaking. Can I help you?
Arda : I am Arda. I want to activate online banking on my phone
Customer Service : ……………..
Arda : Sure, 0888846464738
Can I have your number?
What is your number?
Where is your number?
How much is your number?
Where do you live?

10. Receptionist : Good morning, Nirwana Hotel. Can I help you?

Caller : room 2345, please
Receptionist : I’m sorry, there is no answer. ,,,,,,,,,,,,,,,,,,,,,,,,,
Can I take a message?
What can I do for you?
How do you spell it?
Would you like to speak?
He is not in at the moment
11. Receptionist : ………..
Caller : May I speak to Mr. Dodi, please
Receptionistt : Hold on, please

a. Good morning, are you calling Alam Studio?

b. Good morning, Alam Studio. Can I help you?
c. Hi, I’m Rendy from Alam Studio. Who are you?
d. Hi. This is Alam Studio. Can I help you?
 e. Hello, Good morning. You’re Mr. Gani, right?
12. Rudi : I need to book a room for this weekend. May I know your rate?
Receptionist : ……………. And which room would you like to have, single or double?
Rudi : Sure. My name is Rudi Sanjaya and I’d like single room, please/

a. May I leave a message?

b. Will you put me through Mr. Brown?
c. Would you like to hold on?
d. May I know who’s speaking?
e. Can I talk to the manager?
13. The secretary introduced me to the new director ……. She has mentioned on the phone
a. Who
b. Whom
c. Where
d. When
e. What

The dialogue is for question 14 to 18

Receptionist : Good morning, this is Biru Langit Wedding Organizer. How can I help you?

Amanda : Good morning, I’m Amanda. Could I speak to Mr. Erik, please?

Receptionist : Oh, I’m sorry. I’m afraid he is not in his office

Amanda : Do you know when he’ll be back?

Receptionist : I have no idea. Would you like to leave a message?

Amanda : No, thanks. I’ll call back later

14. The greeting and introducing is shown in the sentence ………….

a. Could I speak to Mr. Erik, please?
b. No, thanks. I’ll call back later
c. Good morning, this is Biru Langit Wedding Organizer. How can I help you?
d. Do you know when he’ll be back?
e. Would you like to leave a message?

15. In the structure of telephoning, the sentence “Could I speak to Mr. Erik, please? Indicates ……
a. Asking who is on the telephone
b. Asking for someone
c. Connecting someone
d. How to reply when someone is not available
e. Introducing the caller
16. What does the receptionist say to take a message?
a. How can I help you?
b. Oh, I’m sorry
c. I’m afraid he is not in his office
d. I have no idea
 e. Would you like to leave a message?
17. Amanda : Do you know when he’ll be back?

Amanda asked the receptionist …..

a. If she knew when he would be back
b. Where she knows when he’ll be back
c. What she knows when he’ll be back
d. Does she know when he’ll be back
e. Is she knows when he’ll be back
18. What will Amanda do?
a. Leave a message
b. Call back later
c. Wait in his office
d. Speak to Mr. Erik
e. Ask some questions
19. Lusi said “I work as a receptionist”
She said that ……
a. I work as a receptionist
b. I worked as a receptionist
c. She works as a receptionist
d. she worked as a receptionist
e. she is working as a receptionist
20. Rianti said, “ I begin to understand how to use the new machine.”

Rianti said that ……..

a. Rianti wanted to know if she began to understand how the new machine works
b. Rianti asked me if she began to understand how the new machine worked
c. Rianti said that she began to understand how to use the new machine
d. Rianti said that she begin to understand how the new machine works
e. Rianti says that she began to understand how the machine works