INTERNAL USE - DO NOT DISTRIBUTE BEYOND SMC & ITS SUBSIDIARIES
USER GUIDE ON HOW TO ACCESS
Step 1
Download the Petron E-Fuel app on
Google Play Store or Apple App Store.
Step 3
Create a 4-digit Mobile PIN (MPIN)
for security.
Step 2
Create an Account
a. Input Required Data
* In the Home Address field, you may leave the field
blank or input your business unit.
Step 4 Step 5
You will receive an SMS containing You are successfully registered and
a One Time Pin (OTP) to verify your will be directed to the dashboard.
account. We highly recommend activating your
biometric login under the settings menu to
enable a fast experience when you visit our
service station.
 INTERNAL USE - DO NOT DISTRIBUTE BEYOND SMC & ITS SUBSIDIARIES

USER GUIDE ON HOW TO PAY USING

Step 1 Step 2
Inform the Service Master that you will use the In the Petron E-Fuel app, press Scan button and
Petron E-Fuel App. Make sure you have sufficient scan the service station’s QR code using your
balance to transact. phone’s camera.

Informs attendant – e-Fuel app

Station process e-Fuel

transaction and
provide sales receipt
e-Fuel App – scan QR to customers.

Step 3 Step 4 Step 5

Input loading bay number (which is the fuel pump Input your MPIN to verify the After payment confirmation,
number) and the amount you wish to pay. If purchase (or biometric, if wait for the receipt.
needed the Service Master can assist and show you activated).
the loading bay number. Click Pay in the app to
confirm the purchase.
 INTERNAL USE - DO NOT DISTRIBUTE BEYOND SMC & ITS SUBSIDIARIES
USER GUIDE FOR SENDING LOAD
Step 1
On the Petron E-Fuel App dashboard,
select Send Money. Before proceeding
ensure that the recipient has
downloaded the e-Fuel App in his
smartphone.
Step 3
Type in or select from the default
option the amount you wish to send.
Notes/remarks are optional.
Step 2
There are 3 ways to send e-Fuel load, select one.
• Scanning or uploading the receiver’s QR code
• Inputting receiver’s registered number
• Selecting a receiver from your contact list
Step 4 Step 5
Input your MPIN to verify the After sending, wait for the
transaction (or biometric, if confirmation.
activated).
INTERNAL USE - DO NOT DISTRIBUTE BEYOND SMC & ITS SUBSIDIARIES

REMINDERS

• Do not use easy to guess MPINs (i.e., 0000, 1234, birthday, anniversary).
• Never share your passwords, MPIN or OTP with anyone, even to customer support
representatives.
• Activate biometric log in.
• Do not give out your QR code to untrusted parties. When transferring funds, please
ensure that you recognize the recipient and that his/her details are correct. We will not
be able to move erroneously sent funds back to your account.
• Be suspicious of phishing attempts, including SMS messages containing links. OTP
SMS will only come from PETRONefuel as the sender and only if you performed an
action that triggered an OTP. If the SMS message is unsolicited OR if sender is not
identical to the above (i.e., PETR0N_EFUEL, PETRON EFUEL, petronefuel, Petronefuel,
PETRONE-FUEL), please treat the message as phishing.
• Do not surrender your mobile phone at the service station. You do not need to hand
over your device to anyone.
• If you see suspicious or unrecognized transactions in the app, contact our official
customer support.
• Our official customer support contact information for Petron E Fuel are as follows:
o Email: prepaidcard@petron.com
o Feedback Hotline: #PETRON (#738766)
o SMS: TALK2US (space) (message) and SEND to +63 919-160-7111
o Landline: +63-2-8802-7777