SHEIKH MOIEN SHAFI

916006172339 | Tahaanshah9@gmail.com

Delhi, batla house

Thank you for considering my application for this customer service position.

I’m a highly motivated, passionate, energetic and commercially-focused team worker who understands how
paramount excellent customer service is to the success of a business.

In recent years, I have developed excellent communication and interpersonal skills, which means I will
consistently be a positive role model for your products, services and brand.

I’m a high achiever, in addition to attaining excellent academic grades, I was regularly praised by my manager
in my previous role for my flexibility, loyalty and commitment to continuous improvement and development.

If you hire me, I will ensure how I serve yours customers positively impacts company reviews and sales,
and protects your hard-earned reputation in this competitive industry.

Career Objective

 To join a progressive organization where I can work in a challenging atmosphere, make my significant
contribution while developing my skills further, which would provide adequate growth opportunity
and sense of responsibility
Skills and Strength

 Customer service principles

45wpm typist, analytical and problem solving, attention to detail
 Communication- written and oral communication. English, Hindi, Kashmiri.
 Ability to work in a dynamic environment and under pressure situations.
 Possess Honesty and ability to work hard.
 Quick learner and dedicated.
 A team player with the ability to understand concepts quickly.

Academic Profile

Graduation BA

University of Kashmir 22/06/2019

Work Experience

I-ENERGIZER(NOIDA) as CUSTOMER SERVICE EXECUTIVE 03/10/2019 –

21/04/2020

Tech Mahindra as CUSTOMER SUPPORT ASSOCIATE 18/06/2022- 26-05-

2023

Diligent customer support representative with more than one year of experience in international process.
Seeking to leverage a fast-paced work ethic with top rated customer service to help DHL grow and meet
future demand as the new delivery driver. Get an opportunity where I can make the best of my potential and
contribute to the organizations growth.

Brief outline of main responsibilities:

1. Handle Customer Complaints and provide alternatives and/Solutions to ensure resolution of complaints.
2. Reach out to customers via email and telephone to verify account information.
3. Ensure customers are satisfied with their purchases or services.
4. Assist customers in placing orders fulfilling refunds and handling exchanges

Achievements in the position:

 I was able to resolve 50 queries per day.

 Received customer service representative of the month award out of other 15 representatives in the
division.
 Maintained a customer retention rate 30% which was above company average.
 Boosted new customers NPS score by 19%.
 Consistently met performance mile stone in speed accuracy and volume.
 I also attained employee of the year award one time.

Personal Details
Contact details: 916006172339

Marital Status: Unmarried

Nationality: Indian

Gender: Male

Interest: Reading

physical fitness

Volunteering