Age

Position

Bank where the respondent is working

Location of the Bank

Years of Operation

Number of branches

Ranking of the bank as provided by the BSP

Questions 1-24

Questions 25-27
the respondents were the one who input the years of operation Question 1

the respondents were the one who input the years of operation given Question 2
that the position in the organizational structure of bank varies from one Question 3
to another
Question 4
1= BDO Unibank Inc. Question 5
2= Land Bank of the Philippines Question 6
3= Bank of the Philippine Islands (BPI) Question 7
4= Metropolitan Bank & TCO (Metrobank) Question 8
5= China Banking Corp. (Chinabank) Question 9
Question 10
1= Makati Question 11
2= Malate Question 12
Question 13
the respondents were the one who input the years of operation Question 14
Question 15
1= 1-500 Question 16
2= 501- 1000 Question 17
3= More than 1000 Question 18
Question 19
1= BDO Unibank Inc. Question 20
2= Land Bank of the Philippines Question 21
3= Bank of the Philippine Islands (BPI) Question 22
4= Metropolitan Bank & TCO (Metrobank) Question 23
5= China Banking Corp. (Chinabank) Question 24

Question 25

1= Completely Disagree
Question 26
2= Somewhat Disagree Question 27
3= Neither Agree nor Disagree
4= Somewhat Agree
5= Completely Agree

1= Strongly Disagree
2= Disagree
3= Neutral
4= Agree
5= Strongly Agree
Visually appealing bank layout
Functioning ATM and online facilities
Professionally dressed personnel
Easily understandable bank forms
Convenient location
Error‐free service delivery
Consistent and dependable service
Orderly and systematic bank services
Quick and timely service
Willingly responds to customer queries
Prompt resolution of customer complaints
Referral to the right person or department for a concern
Effective customer service assistance
Limited waiting time for bank transactions
Knowledgeable and competent staff
Respectful employees
Secured bank transactions
Confidential customer bank information
Physical safety inside the bank
The maximum tolerance of complaining customers
Individual care and attention
Timely advisory and notices to clients
Suitable working hours
Adequate staff during peak hours
Income from internet has high margin hence contributing
positively to bank annual profitability
Internet banking has low maintenance costs leading to
high levels of profitability over their economic lifetime
Investment in internet banking is mostly motivated by
profits to the bank
Location of
the Bank Rank_OBSQ Rank_FP OBSQ x FP

1 23 13.5 SUMMARY OUTPUT

1 44 13.5
1 39.5 7 Coefficient (Rs)
1 42 36.5 N:
1 44 36.5 T-Stat:
1 39.5 36.5 DF:
1 44 36.5 p-value
1 39.5 36.5 Interpretation:
1 31.5 36.5 Significant?:

1 39.5 13.5 Strength of relationship:

1 48 47 Interpretation:

1 8 3
1 9.5 7
1 23 3
1 23 7
1 11.5 3
1 31.5 24
1 31.5 3
1 31.5 24
1 23 3
1 1.5 47
1 48 47
1 48 47
1 48 47
1 48 13.5
1 27 36.5
1 27 24
1 3 24
1 7 24
1 4.5 13.5

1 36 13.5

1 18 24
1 23 13.5
1 1.5 13.5

1 14 47
1 18 24
1 36 24
1 6 13.5
1 9.5 36.5
1 4.5 36.5

2 11.5 13.5

2 18 24
2 18 47
2 14 36.5
2 31.5 36.5
2 27 36.5
2 14 24
2 18 36.5
2 36 24
2 31.5 36.5
 0.253046904365777
50 Statistician's Notes:
1.81213820973809
48
0.0762226590530235 Please fill in the statements
DO NOT REJECT HO in asterisks with the relevant
NO
data as part of your
NOT APPLICABLE
interpretation. If unsure,
kindly ask your adviser
regarding the interpretation.
THERE IS NO SUFFICIENT
EVIDENCE TO SAY THAT
*INSERT ALTERNATIVE
HYPOTHESIS HERE*