A

Project Report
on
“CRM”

Submitted in partial fulfilment of the requirement

of

B. Tech in Computer Science & Engineering

by

Supervised By- Submitted By-

Mr. Abhishek Singh Ashok Chaudhary (20EMVCS002)

(Assistant Professor) Deepansha Soni (20EMVCS003)
Mrs. Hritika Vaishnav Komal Doolani (20EMVCS006)
(Assistant Professor) Rahul Bhati (20EMVCS011)
Sachin Jain (20EMVCS012)

Department of Computer Science & Engineering

Mahaveer Institute of Technology & Science
Jadan, Pali-306401 (Rajasthan)
June-2024
 A
Project Report
on
“CRM”

Submitted in partial fulfilment of the requirement

of

B. Tech in Computer Science & Engineering

By

Ashok Choudhary
Roll no. 20EMVCS002

Department of Computer Science & Engineering

Mahaveer Institute of Technology & Science
Jadan, Pali-306401 (Rajasthan)
June-2024
 CERTIFICATE

This project entitled “CRM” by Ashok choudhary is recommended for partial

fulfilment of the requirement of the degree of B. Tech in Computer Science &

Engineering. The work submitted has in our opinion reached a level required for being

accepted for examination.

Review In-charges

……………………………..
Mr. Abhishek Singh
Assistant Professor

……………………………..
Mrs. Hritika Vaishnav
Assistant Professor
Counter Signed by-

…………………………..
Mr. Hitesh Kumar Jain
Head
Dept. of Computer Science & Engineering

…………………………..
Mr. Dharmendra Jain
Dean Academics
Mahaveer Institute of Technology & Science

Date: …………….
Place: ……………

i
 STUDENT DECLARATION

I Ashok Choudhary hereby declare that this written submission represents my ideas

in my own words and where others’ idea or words have been included, I have

adequately cited and referenced the original sources. I also declare that I have

adhered to all principles of academic honestly and integrity and have not

misrepresented or fabricated or falsified any idea / data / fact / source in my

submission. I understand that any violation of the above will be cause for

disciplinary action by the MAHAVEER INSTITUTE OF TECHNOLOGY &

SCIENCE, JADAN, PALI and

can also evoke penal action from the sources which have thus not been properly cited

or from whim proper permission has not been taken when needed.

………………………
(Signature)

………………………
(Name of Student)

………………………
(Roll No.)

Date: ……………….

ii
 ACKNOWLEDGEMENT

I wish to express my gratitude to my parents, whose love and encouragement have

supported me throughout my education.

I express my gratitude and sincere thanks to my supervisor Mr. Abhishek Singh and

Mrs. Hritika Vaishnav, Assistant Professor, Department of Computer Science &

Engineering for her constant motivation and support during the course of my project.

I truly appreciate and value her esteemed guidance and encouragement from the

beginning to the end of this thesis. I am indebted to her for having helped me shape

the problem and providing insights towards the solution.

I would like to take this opportunity to thank our HOD, Mr. Hitesh Kumar Jain for

providing all facility required for our study.

I am gratefully acknowledging all the help from other faculty members of Department

of Computer Science & Engineering for their support during the course of my project.

Ashok Choudhary
Roll No.: 20EMVCS002

iii
 ABSTRACT

This abstract outlines a Customer Relationship Management (CRM) project designed

to revolutionize customer engagement strategies within a contemporary business

context. The project's primary objective is to implement a robust CRM system that

integrates seamlessly with existing organizational processes to enhance customer

interactions, improve satisfaction, and drive overall business success.

The research begins by identifying the key challenges faced by the organization in

managing customer relationships and explores how a tailored CRM solution can

address these challenges. It examines the critical components of the proposed CRM

project, including data integration, communication channels, and analytics, all aimed

at providing a holistic view of customer interactions.

This CRM project abstract highlights the strategic importance of leveraging

technology to optimize customer relationships. By implementing a tailored CRM

solution, organizations can position themselves to thrive in a competitive market,

fostering long-term customer loyalty and driving sustainable business growth.

iv
1 . Customer Relationship Management

Customer Relationship Management, commonly abbreviated as CRM, is a strategic

approach and a set of tools that businesses use to manage and optimize their interactions
with current and potential customers. It involves various processes, technologies, and
methodologies aimed at enhancing customer satisfaction, fostering loyalty, and driving
business growth.

1
 2. Login/Register

New user Sign up for uploading detail email id and password and old user can
login directly and go to main activity when user click on login/signup then a
progress bar will be show after that progress bar stop then automatically user go to
main Activity.

A login is a set of credentials used to authenticate a user. Most often, these consist
of a username and password.Sign up is a phrase referring to the creation of an
online account using an e-mail address or a username and password.
2
3. Dashboard

A dashboard is a visual representation of important information, data, and key performance

indicators presented in a consolidated and easily understandable format. It provides a real-
time snapshot of various metrics and insights that are crucial for decision-making and
monitoring the health of a business, project, or process. Dashboards are commonly used in
various industries and contexts, including business, finance, marketing, healthcare, and
more.

3
4. Create Ticket

4
5. Change Password

5
Admin Login

6
7. Admin Dashboard

7
8. View Ticket Support