SYED UMAR AHMED

Cell: +923028287299
Landline: +922134013271
Email: syed_umar_ahmed@yahoo.com
Country, City/State: Pakistan, Karachi-Sindh

An ambitious, energetic, and dedicated professional who believes in exploring innovation in different
aspects of a job role. A keen and promising professional who offers more than 10 years of diversified
experience in various job roles. I started my career in the Telecom industry and then chose the
Sales/Marketing field due to my aptitude. I offer almost 5 years of experience working in Sales/Marketing as
my area of interest. I believe in maintaining a positive/customer-focused mindset when it comes to client
handling, as it is the first and foremost strategy that would help convert your customer leads to potential
buyers and ultimately reach a loyal customer base.

PROFESSIONAL EXPERIENCES:

M/s Princely Jets Pvt Ltd Sep 2015 till

date

Assistant Quality Assurance Manager & Marketing Executive

Princely Jets is a private charter air service provider company. Working as Assistant Quality Assurance
Manager, reporting directly to the Quality Assurance Manager.

My key responsibilities include but are not limited to the following:

 Prepare and maintain audit checklists, relevant to the activity to be audited.
 Prepare and submit an audit report after each audit. Conducting Corrective Actions analysis and
ensuring its timely completion by the engineering personnel.
 Training of Maintenance Staff: Supervising the training of maintenance staff as per
“Training Need Analysis (TNA) approved by Pakistan Civil Aviation Authority (PCAA).
 Involved in assessment of Certifying Staff for the renewal of their Certification Authorizations.
 Implementation of QMS: Looking after the Implementation of Quality policies in an effective
manner, successfully developed an independent QMS program for our organization.
 Establish or amend Quality manual according to PCAA regulations.
 Create an organized professional man-hour plan.
 Create an effective quality assurance program yearly.
 Establishing a Master Yearly Training Plan for all the maintenance and QA Staff.
 Perform incoming parts inspection that are being procured from Original Equipment Manufacturer
(OEM) and other approved vendors.
 Closely monitor all maintenance activities so that only approved procedures are adopted
 Monitoring of recovery of aircraft and helicopters.
 Maintain, and liaise with the Airworthiness Directorate of PCAA.

Marketing Responsibilities:
(a) Also involved in running and monitoring a digital marketing campaign for our brand reputation
enhancement, effectively engaged with various clients for the marketing of our aircraft services alongside
implementing a comprehensive strategy with the motive of increasing our clientele.
(b) Involved in overseeing the maintenance and updating of our corporate website.

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Notable Achievement: During the tenure of my service, it has been my honor, that
M/s Princely Jets has been declared to be an AN0-145-approved organization by Pakistan
Civil Aviation Authority (PCAA). It all happened, because the “MOE Document” which was prepared
by QA, got approved and M/s Princely Jets successfully cleared all the Audit points raised by PCAA.

AXACT August 2013 to May

2015

Senior Sales Executive- International Sales

Involved in sales of Mobile Apps, Chat software solutions, and CRM. Also involved in providing guidance
to the developers concerning Web development requests by clients, and assisting the client’s
needs accordingly. Dealt with US and UK clients.

Pakistan Mobile Communications Ltd (Mobilink) Jan 2011 to Aug 2013

Contact Center Manager (Mobilink Infinity)

 Mobilink, a subsidiary of Orascom Telecom Holding, is Pakistan’s leading cellular and Blackberry
service provider, with more than 35 million subscribers. Working in the BSD dept helped me grow
technically as well as professionally via customer handling and resolving clients’ queries on call
and coordinating with the NOC team for further assistance of the WiMAX infinity users.
 Training, coaching, and leading call center representatives.
 Leading team meetings, educating and coaching workers regarding processes and practices.
 Assisting other management team members in identifying trends and establishing call center goals.
 Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
 Preparing reports and analyzing call center data to improve processes, ensure resources are
properly allocated, and maximize efficiency and customer satisfaction.

Ensign Communique Jul 2010 to Dec 2010

Accounts Manager (Outbound Sales Agent)

Worked for the USA campaign “Medical Lien Management”. Responsibilities included collection
and recovery of outstanding unpaid bills for medical services. This service was offered to injured workers
who are insured by different insurance companies in the USA. We had to communicate over the telephone
with adjusters of the US insurance companies, Applicant’s Attorney for the recovery of the unpaid
amounts of medical bills.

Comstar ISA Ltd Mar 2008 to May 2009

System Engineer
Involved in configuration, installation, and troubleshooting of countrywide networks using
different WAN solutions such as Radio Modems, and Ethernet Bridges (Ultima Series, VIP, and
AFAR) for P2P links. VSAT, SCPC/Shared, SCPC/I-Direct installation, troubleshooting for the
projects of BP, Schlumberger, ENI, and other major oil Industries. WAN Solutions- Fixed
Wireless, and Satellite, WAN optimization solution & application delivery for enterprises and

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homes, web-based video conferencing solutions, software development & cloud computing,
network visibility and performance

QUALIFICATIONS:

 NED University of Engg &Technology, Karachi

BE Electronics Engineering (2004-2007)

PROJECT WORK:

 Worked on the project named “Automation of Bar Press Plant (Installed in People Steel Mills
using PLC S7-400 under the supervision of Siemens Pakistan Engineering Co.Ltd.)”.
 Adamjee Govt Science College, Karachi
HSSC (Pre-Engg) (2002-2003)
 Happy Home High School, Karachi
SSC (Science) (2000-2001)

Core Competencies:
Client Handling, Sales/Marketing, B2B, Inter-personal skills, fairly competitive persuasive
skills, Article/Blog writing, B2B.

References:
References will be furnished upon request.

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