Cancellation Table

The following table summarizes some examples of when carriers will or will not be entitled to a cancellation
compensation. These instances are non-exhaustive and not limited to the table.

# Scenario Cancellation Charge to be paid to Should I raise a Dispute if no

Carrier by Amazon (Yes / No) Cancellation Charge is paid?
1 A load is cancelled < 12 hours of YES (as per cancellation policy in the
Yes
scheduled arrival time Relay T&C document)
2 A load is cancelled due to Amazon YES (as per cancellation policy in the
Yes
controllable reasons Relay T&C document)
3 If a load is cancelled by Amazon
within 30 minutes of booking by the NO (as per the Relay T&C document) No
carrier
4 NO. (A late rejection penalty may be
A carrier rejects a load or is unable
applicable depending upon the terms No
to execute a load after accepting it.
and conditions policy)
5 A load is cancelled as the
NO. (A penalty may be applicable
warehouse cannot live load the
depending upon the terms and No
carrier truck since carrier did not
conditions policy)
drop the trailer 12h in advance
6 If after accepting a load, the carrier
truck does not show up at the NO. (A no show penalty may be
agreed location on time and if applicable depending upon the terms No
Amazon needs to cancel the load and conditions policy)
due to this No Show
7 If after accepting a load, the carrier
NO. (An incorrect equipment penalty
arrives to the site with the incorrect
may be applicable depending upon No
type from what was accepted in the
the terms and conditions policy)
tender
8 If a carrier truck arrives late for the NO. (A late truck penalty may be
load pick up and Amazon had to applicable depending upon the terms No
find a replacement truck and conditions policy)

More information can be found in the Carrier and Interchange Agreement:

1. Navigate to the ‘Documents’ page under your ‘Carrier Account’;

2. Find the ‘Carrier Terms’ tab;
3. Click the ‘Carrier and Interchange Agreement’ for more information.

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