 Accessed sales information to generate 5 reports in transferable and readable format, liaising with Client

Relations and Sales teams; executed administrative tasks for filing sales data corresponding to each week
 Accomplished tasks relating to sales and operations for local restaurant as Sales Associate; applied guidelines
relating to digital marketing programme to target 50+ consumers favouring Italian cuisine
 Achieved 15% reduction in capital expenditure by negotiating franchise contracts with umbrella brands for 10
client companies; analysed Offering Circular and mandatory disclosure requirements to facilitate agreements
 Administered sales operations with Marketing team of 5, building fallback price variables to drive customer
negotiations; bundled 5 purchases offering quantity discounts, achieving monthly sales of $80k
 Adopted full-fledged marketing plan for emerging food chain and developed promotional campaigns and
branding strategies; recommended 2 produce designs in 2 months, increasing annual sales orders by 22%
 Adopted proposals for implementation of customer acquisition strategies accounting for 12% increase in sales;
completed digital marketing initiatives along with print promotions and campaigns, increasing user signups by
15%
 Adopted relationship management strategies for clientele base of 20 for 2+ processes; analysed customer
feedback, assessed supply channels and proposed modifications, boosting client base by 25%
 Adopted strategies for organising 5 e-auctions for stock clearance with team of 2, over 6 months; executed 50
tasks including sending e-invites to potential customers, answering queries and follow-through
 Advised company on debt financing decisions, analysing financial forecasts of 2 years with team of 2; negotiated
terms and conditions with creditors, paying off 50% debt
 Aligned cross-functional objectives across Sales, Marketing and Finance teams as part of strategic planning;
presented quarterly plan to Steering Committee with 15+ functional leads
 Allocated $4k worth of resources to 5 projects, monitoring performance with team leader; strategised and
implemented financial plan, achieving 95% budgeted target for 2 consecutive years
 Analysed 30 consumer brands to identify success criteria for brand extensions; executed customer satisfaction
survey to determine preferences and recommended 10 key criteria to predict user response to brand equity
 Analysed and designed a customer-facing API enabling 20+ users to view, create and manage financial activities
and associated tasks; implemented project guidelines to deliver API to affiliate organisations
 Analysed and executed recruitment plan for hiring 10 dermatologists across country; prepared job description,
contacted consultants, posted on job forums and scheduled interviews
 Analysed and implemented project for microeconomic analysis of 2 locations; collaborated with 5 students and
authored research paper on consumer demand, published in Journal of International Development
 Analysed changing sales patterns over 2 years, developing customer strategy by understanding customer needs
and behaviours; delivered differentiated products across 5 markets, increasing customer retention rate by 40%
 Analysed consumer demand trends across 8+ countries and instituted market growth and expansion strategies
to maximise global business; negotiated 5-year $50m contract with direct marketing channel
 Analysed demographic data to prepare canvassing strategy, improving campaign visibility by 54% in 2 states; led
VIP tours for political constituents twice a day, conducting candidate-voter interaction on issues of crime
 Analysed financial statements of companies in cement sector and suggested improved P&L forecasting model;
recommended strategies for forecasting to clients leading to average cost-reduction by 15%
 Analysed industry trends to drive annual sales and business development growth initiatives for oral care product
line; attracted 5% surge in new customer accounts and revenue growth of 15%
 Analysed influence of cultural norms and dimensions on quality expectations; interviewed over 2 experts across
2 locations, prepared questionnaires and performed statistical analysis to identify correlation
 Analysed market intelligence metrics and collaborated across functions to deliver time-sensitive reports for
worldwide managers to improve channel sales pipelines to meet and exceed $3bn channel sales targets
 Analysed performance of 50+ employees within Marketing department, communicating feedback on executive
development; demonstrated customer interaction methods through recorded calls, increasing clients by 50%
 Analysed SEO Data from Google AdWords and Google Analytics to track website visits and click-through rate on
newly launched website; employed Facebook Advertising, leading to increase in website traffic by 30%
 Analysed user engagement pattern on website, developing strategies for building online social network; created
internal links and community-specific content on company site, decreasing bounce rate by 50%
 Analysed and developed mobile-research methodology, to conduct early buyer study on 2 luxury vehicles;
recommended addition of new features in upcoming models to increase sales by 5%
 Answered 50+ phone calls daily, transferring calls to specific technical teams; oversaw daily office maintenance,
ensuring daily stocking of pantry and service of refreshments to staff and guests
 Answered guest emails and queries twice a day, developing questionnaires to compute guest satisfaction
scores; facilitated monthly workflow with Senior Manager, receiving Excellent Personal Service Award 2012
 Applied ADC programme to upgrade production recording, organising database for $40k company inventory and
website; anticipated inventory needs to submit purchase orders, minimising stock-outs to 2 in 10 cases
 Applied cost-tracking metrics to monitor budgets, profit and financial margins for 5 critical projects;
collaborated with 8 project teams to identify cost drivers and initiate trade-offs
 Appointed as key member of core committee of NGO to execute psychological health awareness programme in
5 schools; conducted seminars with 20+ students, resolving queries of 40+ participants
 Arranged weekly meetings with Finance Managers, overseeing development of corporate finance activities;
initiated M&A negotiations with 3 stakeholders in UK and Europe, signing deal worth $6bn
 Assembled Organising team for PJHS Senior Prom, drafting individual duties and responsibilities plan for 30+
volunteers; monitored construction and lightning, facilitating event activities with 400+ student attendees
 Assessed market demand trends against existing offerings and recommended programme positioning shifts
targeting 2 underserved but growing market segments with an estimated revenue impact of over 60% after 2
years
 Attended 11 meetings and conferences with Chinese delegations, providing English-Chinese translations for
policy discussions; interpreted Chinese contract proposals, compiling English translations and reporting to
Consulate
 Audited financial accounts of 10 clients to analyse cost allocation, offering accounting consulting services on
investment opportunities; introduced clients to 2 legal tax-saving methods, retaining 80% of clients
 Authored and presented 3 technical papers and 8 training manuals in IT and User Group forum; analysed and
modified change request process to enable improved technical writing for testing procedures for user training
 Authored report on impact of financial crisis on currency devaluation for 8 countries across the globe;
formulated measures to tackle loss and capitalise on export opportunities to present report at annual
conference
 Authored white paper on maximising data security using cloud computing and published report in 4 journals;
presented findings at International Technologies Consortium
 Co-authored and compiled 3 business research reports for clients; enhanced visual impact of report by adding
innovative graphical content
 Co-authored research paper studying impact of Gaussian noise generator for hardware implementation on
FPGA; examined emulator on Box-Muller method using random memory access, facilitating delivery of 5
projects
 Co-founded animation studio focused on gamified medical solutions, defining cash flow standards and copyright
guidelines; secured $2m funding to expand business into animated short films and digital entertainment
experiences
 Co-founded non-profit knitting business-leading business development and clients relations, converted 6
boutiques and 2 exhibitions for sales resulting in 85% growth in sales turnover
 Collaborated with 20 Spanish-speaking staff members, organising language classes for 5 departments to propel
Spanish communication; conducted translation of daily reports, ensuring 100% accuracy in information delivery
 Collaborated with 4 specialists including mechanical engineers and manufacturers to translate design concept
layouts into pre-press production-ready, digital mechanical art for multiple clients and brands
 Collaborated with consultants to lead business process improvement initiatives across 15 locations throughout
Asia resulting in accelerated schedules, reduction in cost and cycle time by 45% and improvement in quality by
20%
 Collaborated with customer relationship management team to improve consumer ratings for 2 processes;
analysed sales data and wrote algorithms to automate technical support data and achieved 5/5 customer rating
 Collaborated with HR Manager for conducting weekly meetings, talent acquisitions and employee feedback
surveys; facilitated performance evaluation of 12 employees and distributed accolades
 Collaborated with management interns to optimise marketing and sales channels; analysed cash flow channels,
social media presence of firm and proposed structural reorganisation plan, boosting sales by 12%
 Collaborated with Marketing team of 5 on planning event marketing strategy, interacting with potential
customers through social media; offered special discount to event participants, achieving footfall of 500+
 Collaborated with Office of Public Affairs for unaccompanied children crisis, providing input for public service
announcement; oversaw project implementation in 4 locations, securing $340k in foreign grant
 Collaborated with Product & Marketing teams, devising plan for launch of product in South East Asia; released
pre-launch marketing campaign to achieve high-impact media impressions reach and engagement targets by
45%
 Collaborated with Sales and Marketing teams to re-design sales process, reviewing pattern of customer
feedback over 2-year period; facilitated real-time product delivery across 4 regions, resulting in $50k sales
increase
 Collaborated with team of 10 Engineers to analyse free surface flow hydraulics of 5 major river channels;
computed over 50 technical parameters to devise strategies for anti-erosion designs
 Collaborated with team of 2 professors on studying operational finance, evaluating basic characteristics of
business model; drafted paper on diagnosing 2 financial problems, securing column in business magazine
 Compared dental insurance plans of 3 companies, coordinating with dental clinics and patients; advised clients
on pros and cons of plans; reducing expenditure by 85%
 Compiled product indexes for data optimisation, integrating with key APIs to improve workload performance;
updated customer data on daily basis, increasing operational efficiency by 50%
 Compiled student academic data, designing class timetables for 2 semesters; collaborated with HR department,
undertaking administrative tasks and selecting 20 applicants for recruiting new biology teacher
 Compiled white paper on maximising data security using cloud computing and published report in 4 journals;
presented the paper to 500+ delegates at International Business Consortium
 Conducted 20 client calls on daily basis, communicating with customers on credit card eligibility; assessed
documentation of 100+ applicants with team of 2, processing 60+ credit cards within one month
 Conducted customer calls with 2 Relationship Managers, ensuring clients’ satisfaction across 10 regions;
delivered CRM strategies to build loyalty, retaining 70% of customers over 10 years
 Conducted financial risk analysis, reviewed management biographies and tracked prime yields on portfolio of
10+ securities; recommended procedures to raise funds from debt financing for expansion of business
operations
 Conducted market intelligence to assess international business development, project management and market
share growth, partnering with 5 financial analysts; presented projections for business development deals for
next 6 months
 Conducted market opportunity analysis to identify profitable business segments for automobile companies;
analysed 2k survey responses and examined 20 past sales reports to determine segments with maximum
growth potential
 Conducted monthly analytics for 2 products, calculating pattern of return on marketing investment; devised
online marketing strategies with Marketing team, securing 2x marketing ROI than previous year
 Conducted profitability analysis, consolidating financial data to calculate operating profit margin ratio; identified
2 production processes of unproductive investment, increasing succeeding year's profitability by 40%
 Conducted research on 5 Hispanic ethnicities, communicating with Spanish-speaking population in 2 regions;
compiled book on Hispanic history and culture, selling 500+ copies in one month
 Conducted research on upcoming applications of business studies, providing professional consulting services to
government; automated financial recording and tracked budget allocation, reducing inspection time by 30%
 Conducted SWOT analysis for early-stage startup, reviewing industry research reports by financial analysts;
presented start-up idea at entrepreneurship conference, increasing visibility by 50%
 Conducted SWOT analysis for proposed business venture, analysing feasibility of project budget with team of 2;
allocated $60k to meet contingent financial requirements, preventing loss of $20k
 Conducted SWOT analysis of Indian food industry to identify challenges & potential of SMEs; adopted strategies
to increase growth by over 30% through entrepreneurship and micro-finance
 Conducted team-building exercises to facilitate community socialisation, and positive group dynamics among
30+ students; organised over 10 community-building events with 50+ volunteers
 Configured application software and third-party environments, creating links between interfaces and developing
application-specific security; supervised 5 programme analysts, monitoring and troubleshooting 99% server
issues
 Contacted 10+ pop-up shop owners to market scarves, interacting with potential customers at 2 trade shows;
defined distribution framework for transferring material across 5 regions, garnering 200+ customers
 Contacted 20+ clients within 15 days, inquiring about change in financial status as part of critical project for
Financial Advisory team; devised debt liquidation plans, accounting for payoff priorities and frequency
 Contacted 200+ potential customers, referencing leads and prospect lists to generate $400k sales in Middle East
and South Asia territories; conveyed product features and benefits, providing price quotes and delivery
schedules
 Coordinated 2-day orientation programme for 10 incoming foreign exchange students; organised one-to-one
mentor-mentee meetings for 2 hours per week at university hall and supervised recreational activities
 Coordinated efforts across 5 teams in Brazil, India, China and Indonesia to identify and correct wireless software
issues with focus on customer satisfaction; improved call drop rate by 8% and reduced missed call rate by 10%
 Coordinated implementation of business process re-engineering methodologies to assess KPIs; utilised statistical
methods to analyse 2 potential improvement scenarios, leading to enterprise-wide integration
 Coordinated with 15+ students on arithmetic, geometry and statistical techniques; prepared training materials
to increase mathematical analysis abilities, leading to 20% improvement in student grades
 Coordinated with 3 business analysts to gather market information from online resources, annual reports,
company resource library and published reports for formulating business plans to grow market share by 5%
 Coordinated with admissions help desk to answer inquiries and supported international exchange programme
applicants in admissions procedure; analysed and directed publishing of notifications in 3 local newspapers
 Coordinated with client to lead $200m valuation project of bank subsidiaries across 6 countries; completed
restructuring of 5 subsidiaries, securing sale of 2 subsidiaries at 20% above estimated sale-price
 Coordinated with fresh flower vendors to place orders, communicating with 60+ customers and advising
products based on requirement; planted arrangements of flowers on store grounds for display, improving sales
by 30%
 Coordinated with Marketing Team to initiate data optimisation, validating key marketing data points for 5
products; automated documentation of data on monthly sales and exchanges, facilitating 2x faster data
extraction
 Coordinated with PR team, identifying audiences to target and develop communications plans; utilised
Hootsuite for Facebook and Instagram, optimising content distribution to increase consumer engagement by
15%
 Coordinated with 2 interns and 8 management trainees participating in organisation's leadership development
programme; offered tailored training in conjunction with 2 learning and development initiatives
 Created business plan for e-commerce platform in retail sector including overarching go-to-market strategy and
supporting financial projections; placed first amongst 50 teams at University Business Plan Competition
 Created MS Word and Excel templates using VBA writing with team of 2, facilitating use of templates across 4
departments; developed automated reports and dashboards, performing excel tasks 2x faster
 Created new venture targeted at diversification to 5 new markets; devised operating plan for franchisee
expansion including competitive analysis and strategic targeting to earn 15% additional market share
 Delivered guest services at front-desk reception, conducting telephone communication on room reservations at
hotel; answered daily guest emails and queries on future bookings, increasing hotel memberships by 30%
 Designed and executed communication strategy for existing high-touch non-profit clients to maximise business
retention, maintain customer relationships and increase cross-sales of a $150m portfolio
 Determined KPIs from sales metrics, identifying 2 direct marketing loopholes in B2B and service negotiations;
coordinated with Marketing team on re-launching product in 2 regions, increasing sales by 40%
 Developed business case on pricing strategies and revenue models for alternative product pricing; implemented
new pricing policy across 5 business units resulting in 30% revenue growth
 Developed lecture material for Personal Skills and Development course, disseminating research material to 230+
students; conducted skill gap analysis, designing skill development programs for future training schedule
 Developed salesforce development strategy and collaborated with 50+ sales managers on executing strategy,
developing teams, and optimising workflows; resulted in sales growth of 25% per quarter for 2 years
 Developed strategic technology plan for organisation, identifying loopholes in key performance areas; trained
personnel on trends analysis and environmental scan, initiating lead generation of 1k+
 Developed transportation plan for $70k in import and export products, reducing shipping costs by 25%;
streamlined management process, decreasing customer order delivery time to 15 minutes from one hour
 Devised growth strategies for auto players and presented global strategic alliance opportunities to clients;
evaluated alliances and acted as lead consultant for $40m joint-venture deal with partner in China
 Devised organisation’s sustainability strategy with team of 2, implementing innovative low-cost sourcing
strategy; eliminated 3 non-key operating expenses in production and assembling processes, reducing costs by
40%
 Diversified business operations in Japan and Australia through developing sales, acquiring new business
operations, and opening over 20 franchisees; expansion plan enhanced weekly master franchise sales by $10m
 Documented prevalent code of ethics, explaining repercussions of violating conduct standards; identified breach
by 40+ employees through customer interaction, preventing mismanagement of finances by 80%
 Drafted financial reports and spreadsheets using accounting software, presenting summary reports on 5 key
issues to executives; identified 3 distorted transaction entries, preventing loss of $50k
 Drafted growth strategy matrix as part of marketing modelling, determining new customer segments and
geographical markets; launched product in 2 niche markets, increasing product visibility by 50%
 Edited high school literary club’s monthly magazine for 2 years, invited applications for publishing student
poetry and proses; collected student book reviews and led special edition on art of creative writing
 Educated and convinced producer community of the value of integrating Pharmacy Management Programmes
with medical benefits; achieved 2012 new business goals, adding 67k new customers through regional channel
partners
 Employed demand forecasting, forecast reconciliation and promotion planning in team of 15 market analysts;
analysed demand patterns from data to compile brand-market combinations, recommending forecasting
strategy
 Employed quantitative research methodologies to size markets, segment customers and estimate product
uptake for 40 pitch presentations resulting in acquisition of 15 new clients and sustained annual revenue growth
of 18-20%
 Established business framework for new business unit targeted at 14 new markets, assessing market landscape;
developed product diversification plan and product delivery strategy with 10+ distributors
 Evaluated market data of men’s clothing industry, identifying growth opportunities for pitch to venture
capitalists; formulated company launch strategy in 2 states, generating $670k sales revenue in first 6 months
 Evaluated opportunities for regional expansion of technology provider, adhering to business plans for forging 4
strategic alliances; applied proposals, fostered discussions, resulting in 3 new partnerships
 Examined customer accounts as part of financial due diligence, reviewing order book and sales pipeline;
interacted with 100+ prospective customers on product feedback, facilitating 2x accurate sales projection
 Examined paperwork, meeting schedules and financial records of head office of 5 army sub-unit stations;
facilitated email communication of supervisor with 2 departments, won award for 100% accurate records
 Examined statistical distribution of sales potential across 5 regions, analysing histogram to identify 2 regions
with least probability of profit; controlled marketing campaign efforts at 2 regions, reducing cost by 50%
 Executed public affairs operations, media and social media coordination and community relations for 3 Air Force
duty wings; organised local newspaper series on personnel training achieving 76k coverage of readership
 Executed tasks relating to customer insights and validation, coordinating with 3 senior business leaders and
partner teams; drafted process-wide guidelines to improve customer experience and operational execution by
55%
 Expanded ERP suite, implementing 15+ human resources management modules for planning, hiring and payroll;
set up time tracking, identifying, and resolving overtime patterns beyond 9 hours for Product team
 Extended administrative support to subset of Center’s research grants, coordinating with 5+ Administrative
Assistants; defined grant eligibility, specifying conditions to Programme Coordinator and produced 5 financial
reports
 Extended administrative support with team of 2 to Product Team, translating business documents in 2
languages; oversaw scanning of confidential files, reducing instances of misclassified data to 1%
 Extended dental insurance plan to 2500+ people, advertising plan at heath conference; managed clients’
expenditure on dental care, increasing customers by 40%
 Facilitated 3 guerrilla marketing campaigns across European market for leading energy drink brand; prepared
interactive marketing materials and suggested strategic repositioning to combat competitive pressure
 Facilitated community engagement on voting, organising community meetings with tribal councils; coordinated
with 20 officials to update voter registration logs, increasing voter turnout by 40%
 Facilitated distributor training for 5 top-performing channel partners of automobile manufacturing company;
collaborated with content and marketing team to develop brochures, presentations and audiovisuals
 Facilitated fisheries exhibition at College Festival of 2 major undergraduate schools in Europe; collaborated with
college administration and attracted 3k+ footfall in 3 days, leading to revenue collection of over $60k
 Facilitated geophysical segmentation of market for premier product and defined future marketing strategies;
co-led marketing team to boost advertising efforts for $60k product line, leading to additional website hits of
$4k+
 Facilitated leadership training and personality development sessions for team of 5 junior airmen; coordinated
administrative duties and records management and counselled dependents of military personnel
 Facilitated pre-sales and post-sales technical support, coordinating with customers over 5 regions; trained staff
on addressing technical issues with product team, retaining 80% of customers
 Facilitated Product team to design products and personalised services, extending follow-up assistance to client
accounting for 15% of annual revenue; received appreciation certificate from client for contribution to project
 Facilitated setting-up of East Asia office of Newco, in team of 20; collaborated with North America executive
team to create and execute program leading to 25% growth per quarter
 Forged co-marketing relationship for 2 pipeline processes using celebrity endorsements in commercial movies;
negotiated profit-sharing terms and tailored financial contracts worth $50k, leading to profits worth $40k
 Forged relationships with 15+ clients for 2 product units, coordinating among client teams in US and 40+
offshore technical staff members accounting for projects worth $200k
 Formulated intellectual property strategy with team of 2, initiating technology licensing for 3 internal products;
monetised assets for cross-licensing deals, expanding business operations in 2 adjacent markets
 Formulated Midwestern sales strategy with Product Team and streamlined sales cycle by coordinating
negotiations between stakeholders; finalised deal with 3 location merchants in 5 major US cities, resulting in
$450k business
 Formulated monetisation strategy for product launch with capital investment of $2m; implemented channel
sales operations strategy via 10 distributors across 6 regions to increase channel sales by $500k in 3 quarters
 Formulated product innovation strategies and analysed opportunities to enter 2 emerging markets across 5
years; led primary research to come up with customisations for new markets
 Founded food startup with team of 2, conducting survey on customer orders after midnight; commenced
midnight food delivery service across 15 km radius, increasing monthly revenue by 60%
 Gathered customer feedback on orders, communicating recommendations to Food & Beverage department;
advertised 5 modified dishes at front desk, increasing monthly customer base by 50%
 Generated 120 leads through B2B cold calling and attending networking events with executive-level
management; scheduled and attended demos and presentations to potential customers resulting in sales of
$15m
 Identified and evaluated opportunities for regional expansion of $5bn technology provider; formulated business
plans to develop strategic alliances, designed proposals and led discussions, resulting in 3 new partnerships
 Implemented and deployed reporting tools for procurement planning and contracting activities; reduced
performance issues by 10% using benchmarking of productivity metrics against competition across 2 regional
offices
 Implemented business plan for health care product launch; applied branding, advertising and go-to-market
strategies with marketing teams resulting in growth in consumers by 25% each quarter for 2 years
 Implemented channel design and go-to-market principles for global furniture manufacturer; adopted 5-year
strategic roadmap for entry into new geographic markets through e-commerce for B2C business model
 Implemented EVE software for operations management, integrating customer relationship management with
point of sales; increased accounting accuracy by 35%, automating purchase order, sales and inventory tracking
 Implemented financial reporting tool to calculate monthly shareholder's return on capital using CAPM,
decreasing execution time by 60% and number of operational incidents to zero
 Implemented long-term and short-term business plans for telecom company as part of internship; applied sales
structure enhancing resource allocation efficiency by 40% year on year for 2 years
 Implemented strategies to increase insurance policy renewal rates by 25%; analysed customer data of
dissatisfied customers to identify customer churn patterns and made recommendations to reduce attrition rate
to 10%
 Initiated development of employee training programs, revamped recruitment processes and improved team
image through company-wide presentations; reduced staff turnover by 35% and enhanced employee morale
 Initiated partnerships with civil society allies and networks as Advocacy Coordinator for 2 critical projects;
facilitated organisation's presence at international conferences, fulfilling monthly public campaigning objectives
 Initiated peer coaching programme in sales department, created training manuals, presentations and audio-
visual tools; trained 5 sales associates on sales process, lead generation, sales strategies, and channel
management
 Inspected sales pattern over 3-year period, collaborating with Marketing team to devise sales strategies;
leveraged existing customer accounts to gain referrals, increasing product demand by 50%
 Interacted with 2 community partners to execute recreational games, organising bowling events for autistic
children; conducted supervision of bowling alley with 4 medical professionals, preventing 10% risk of injury
 Interacted with customers, identifying shoe sizes, informing on latest shoe trends and securing custom orders;
developed seasonal promotional campaigns with manager, surpassing annual sales targets by 30%
 Interned at an early-stage startup for 3 months, leading social media marketing campaign; initiated site visitors
to provide personalised articles, increasing visibility by 50%
 Interned at software company for one year, participating in bi-monthly market analysis of new customers;
conducted IT sales in 2 new markets, increasing revenue by 40%
 Interpreted and summarised council meeting discussions, drafting reports of policy discussions; translated policy
action plans into Spanish, Chinese and French, ensuring 95% linguistic coverage for regional members
 Introduced coated products line to key end-use customers and opened offices to expand distribution network;
exceeded target sales by 20% and created alliance with acrylics manufacturer, resulting in $40m revenue
 Led 10-member team to expand sales leads by organising technical presentations, product demonstrations, and
trade shows for software giant; surpassed quarterly sales target of $500k and onboarded new clients
 Led 10-member team to increase sales leads, organising trade shows of 3 chemical products; facilitated product
demonstrations at trade fair, surpassing estimated orders by 30%
 Led corporate supply chain strategy consulting, analysing distribution network to optimize logistics flow; advised
logistics team on eliminating middlemen in distribution channel, reducing logistics costs by 50%
 Led cross-functional project team of 15; facilitated team to provide improved products, personalised services
and follow-up assistance to clients accounting for over 15% of annual revenue
 Led global restructuring by creating new operational processes and functional frameworks to ensure
accountability and clarity of outcomes across organisation; reduced operating costs by 40% annually
 Led inbound marketing strategy promoting the company through blogs, podcasts, video, ebooks, e-newsletters,
whitepapers, and SEO; generated sales up to $20m an increase of 35%, highest for 3 quarters
 Led online sales prospecting for merchandise of local charity, conducting user segmentation across 3 states;
designed categories of offerings as per campaigns, generating $40k sales
 Led organisational restructuring by creating new operational processes and functional frameworks to ensure
accountability and clarity of outcomes across organisation; reduced operating costs by $30m annually
 Led project management efforts to provide strategic direction and operational supervision; created tactical
plans to direct completion of 2 large-scale restructuring projects at client site across 10 sub-divisions
 Led regional marketing project in 2 areas, analysing marketing plan to reach vital customer segments;
campaigned with team of 10 to promote 2 consumer products, achieving sales worth $50k in one month
 Led team of 3 analysts to present monthly revenue and variance analysis of $1bn contracts to client relationship
managers; recommended 5-point plan to address cost drivers over next 3 years
 Led team of 5 to conduct competitive analysis for market expansion; provided strategic recommendations for
market diversification opportunity leading to reduction in exposure to market risk
 Led team of 6 analysts and project members to analyse large complex data sets; presented insights to client to
develop long-term organisational strategy to meet investor and company goals
 Led team of 9 to develop lead tracking system for clients in insurance industry; managed project schedules and
collaborated with clients leading to product delivery in record time of 4 months
 Led usability project to analyse purchasing process for online entertainment services provider; redesigned
webpage to optimise user experience leading to 15% increase in ticket sales in 8 weeks
 Liaised with 2 processes to develop deliverables within area of support to facilitate global expansion project;
consulted with program leadership to make appropriate trade-offs, optimising time-to-market delivery by 20%
 Liaised with Marketing team to restructure promotional expenditure framework; analysed social media
presence and evaluated bidding strategies by examining CPC for Google Adwords, improving revenue by 30%
 Maintained agricultural inventory record over 2-year period, liaising with Harvest Manager to fulfil daily
production requirements; threshed and bagged produce in 1 week of harvest, achieving sales worth $50k in 2
months
 Maintained detailed records of inventory, shipment and delivery, presenting monthly reports to Accounting
department; oversaw customer support activities in 10 countries, resolving logistics issues with 99% accuracy
 Maintained financial reports for club, seeking approvals from 2 faculty advisors for transactional processing;
planned annual event calendar for club, scheduling 10 workshops, receiving 90% reimbursement from company
 Maintained guest records and room inventory, updating room status in real-time, reducing booking errors to
8%; managed bookings through online travel agencies, verifying room status with internal records
 Maintained long-term relationships with existing clients, resolving customer issues on service delivery; identified
50+ key contacts at potential companies, striking engagement with 4 new client firms
 Maintained record of daily sale transactions, tracking cash receipts of 200+ customers; completed daily balance
checklist at the end of shift, ensuring 100% accurate record of inventory flow
 Maintained relationships with 10 key customers and analysed customer experience ensuring 100% retention
rate; implemented business plan, stimulating 40% revenue growth rate in 2 business quarters
 Maintained staffing requirements and managed equipment process for new franchising business; ensured
compliance with DOT regulations and FMCSA guidelines, leading to increase in overall customer rating by 3
points
 Managed 10+ phases of sale process for divestiture in 5 companies with annual revenue of $200m; completed
strategic assessment, mobilised resources, negotiated agreement and ensured knowledge transfer
 Managed 20+ client relationships, interfacing with 5 delivery teams to ensure on-time delivery of project
assignments, leading to 95% retention rate and 25% increase in client accounts
 Managed 300 personnel as first-ever Programme Manager for Army Division, envisioning personnel training and
equipment management; coordinated with Iraqi Air Force COO on logistics, reducing transportation costs by
34%
 Managed a team of 20 channel sales representatives, achieving sales and profit goals by selling through
resellers; recommended product enhancements to improve customer satisfaction and sales revenue by 10%
 Managed digital archiving for FOIA requests, applying regulatory guidelines to determine material for release;
collaborated with 4+officials regarding administrative decisions and memoranda to resolve 50+ FOIA requests
 Managed distribution of electronics across 2 regions, interacting with customers on product queries; conducted
product demonstrations on customer requests, securing rating of no. 1 sales representative of the year
 Managed drafting and negotiation of 6 sales contracts, facilitating onboarding of middlemen worth $3m;
reviewed and approved customer sales contracts, evaluating and resolving issues for 200+ customers monthly
 Managed hotel reception during summer break, coordinating with guests on check-in and check-out;
maintained record of guest details with identity proof, ensuring 100% security of visitors within hotel premises
 Managed relationships with over 15 clients; coordinated among client teams in US and over 40 offshore
technical staff accounting for projects worth $2m
 Managed secretarial and office duties with 2 executives, scheduling meetings and appointments as per priority;
maintained inventory of office supplies, placing orders to reduce ad-hoc work by 75%
 Managed system integration with 4 development teams, maintaining application-to-application integration;
provided technical assistance to troubleshoot and resolve integration errors, increasing productivity by 40%
 Managed team of 3 analysts to present monthly revenue and variance analysis to client relationship
management; recommended 5-point plan to address cost drivers over next 3 years
 Managed travel management and expense reporting process in team of 15, corresponding with Shared Services
and Procurement teams; facilitated service delivery by 4 outsourced partners for 4 off-site trips
 Maximised sales revenue, exceeding quarterly sales targets by 30%, identifying key opportunities to upsell;
negotiated price higher than the base price by 12%, leveraging sales data of 20+ prospective customers
 Mentored 5 junior analysts across multiple projects, corresponding with Corporate Training team; led team of 9
to implement knowledge management including onboarding, career management and professional
development
 Mentored and trained 10 colleagues to operate new technology platform to improve customer service;
documented policy guide and conducted training sessions for senior engineers to facilitate platform adoption
 Modelled automobile parts using Pro/E, creating production drawings for Back Plate; performed components
fabrication using welding, reducing product time to market by 45 days
 Monitored book buyback processes, physical verifying original condition of books; charged restocking fees for
total returns, coordinating with manager to set appropriate rates, increasing profits by 25%
 Monitored cash register at coffee outlet for 2 years, recording daily opening and closing cash balance; matched
monthly sale invoices with revenue, detecting 2 discrepancies
 Monitored commercial contracts with Client Engagement team, initiating customer negotiations on 4 product
proposals; offered 2x extended warranty on electronics, settling sales agreement on 90% of proposed price
 Negotiated contracts for product fulfilment process, visiting annual fashion shows in New York City and Los
Angeles as Lead Buyer; spearheaded in-store stylist incentive programme, increasing annual sales by 45%
 Offered vocational training for computer programming skills for 22+ students, contacting 7+ students to
communicate opportunities; collaborated with 4 trainers to customise training materials and assignments
 Operated cash register with 3 Accounts executives, coaching new recruits on handling cash registers, and issuing
receipts; inspected daily and weekly cash records, ensuring 100% accuracy in cash balances
 Organised anti-bribery programme to communicate ethical standards, initiating indirect sourcing on travel and
HR services; coached sourcing teams on project execution will 100% transparency, increasing contracts by 55%
 Organised awareness campaign for diabetes and heart diseases visited by 500 people in a day; analysed
information brochures, counselled patients and distributed free pain relievers
 Organised convention for sales executives training, setting weekly agenda of activities; collaborated with top 5
performers to communicate business advice, identifying techniques to accelerate sales by 50%
 Organised site visits, crafts exhibitions and other ecotourism activities in various unexplored regions to promote
cultural awareness; partnered with 100+ locals to create employment opportunities in tourism industry
 Organised weekly meetings with 5 Area Managers to standardise health and safety checks on excursions,
arranging staff accommodation; negotiated with vendors across 10 locations to finalise vendor agreements
 Organised fisheries exhibition to raise funds for low-income fish farmers; displayed fish varieties from 2
locations and attracted 20+ visitors through online campaigns, leading to collection of $45k
 Originated social media campaign to encourage product trial among 2k+ potential customers; proposed
Customer Testimony section on website to leverage positive customer experiences, leading to increased sales
by 14%
 Oversaw human resources development of soldiers, recruiting 10 young applicants into defence teams;
conducted daily morning and evening training sessions with team of 2, reducing time taken per drill by 40%
 Partnered with 4-person team to improve work-life balance, performance appraisal process and professional
development for 50+ employees; undertook workshops to educate employees about new policies
 Partnered with CEO and CFO in market assessment, international business development and project
management for strategic corporate initiatives; managed business development deals, leading to $50m revenue
 Partnered with Product team to develop business cases and revenue models for product pricing for 2 critical
projects; recommended and implemented new pricing across 5 departments
 Performed analysis of online consumer behaviour and implemented marketing campaign, improving consumer
experience by 200%; rated 9.5 out of 10 on improving customer satisfaction
 Performed concierge and front-desk services, coordinating and dividing duties with 4 trainees; proposed
installation of sign-in/coat check system, setting ticket printing system, increasing staff efficiency by 50%
 Performed maintenance and repair of hostels water distribution system, optimising output of residential and
commercial water meters; liaised with 5 Waterworks Services workers to obtain updates on valves and fire
hydrants
 Performed market segmentation, sizing of new business opportunities to develop short-term plans in sync with
business objectives; facilitated exceeding organisational targets by 35%, highest in company history
 Performed quality control and assurance on 50+ items corresponding to newly introduced coated products line;
prioritised implementation of new features, identifying customer needs to exceed quarterly sales target by 20%
 Performed system testing and implementation of auto-reporting system to record millions of transactions via
point-of-sale devices in 2 locations; achieved 50% drop in transaction recording times increasing consumer
experience
 Prepared and utilised budget and forecast templates, supporting monthly rolling P&L and cash re-forecast
process; sought details from 10-member sales team to populate weekly data on financial portal
 Prepared operating budget models, reviewing managers’ proposals with Finance team; analysed financial
information, verifying fulfilment of operations within budget, reducing production costs by 50%
 Presented financial report to 4 senior managers, analysing underutilisation of department funds; drafted
operating budget in compliance with expense outline and benchmarks, enhancing productivity by 40%
 Processed and catalogued documents pertaining to exam results facilitating access for 200+ employees across 3
HR teams; operated high-school database for academic survey and streamlining company to talent fit
 Produced business plan for 6-week concert series, collaborating with Entercom and Pacific Place Seattle to
secure sponsorship; implemented paid advertising plan in Latin American region, generating $50k from ticket
sales
 Propounded market-entry methodologies for expansion to 3 new markets; evaluated macro-environment,
capital structures and customer demographics and composed competitive intelligence reports to increase 10%
market share
 Received All-Rounder award for exceptional performance standards for 10+ parameters including leadership,
participation and community service; oversaw arrangements for 2 industry seminars and 4 leadership
conferences
 Recommended design for Oracle Exadata, monitoring back-end and front-end accessibility and security; refining
designs to test pressure limit with Oracle RAT, ensuring storage and archiving to be above 95% efficiency
 Recommended development of new logistical model for network solutions firm; implemented chain mechanism
to reduce lead time from 3 days to one day, resulting in reduction of order fulfilment time by more than 30%
 Recommended new product growth strategies to financial services company to meet $20m new business target;
evaluated market growth rate, conducted competitive market analysis and future scenario planning
 Recruited 34 volunteers for Leadership Management Seminar, formulating data-driven outreach strategy across
3 universities; executed public relation endeavours with Media team, achieving event participation of 300+
students
 Redesigned operational processes to expand frontline capabilities exceeding sales targets by 120% in 4 months
and secured 10 new clients; handled onboarding of clients in collaboration with account management team
 Rendered communications consultancy service to FMCG company, strategising press campaign with Public
Relations Manager; guided Marketing team on launch of online campaign for $40m product portfolio
 Rendered consulting services to 15 clients, devising tailored strategic plans focused on the FMCG sector;
presented advertising plan for 2 prospective markets to CEO, acquiring 20+ new customers
 Researched and identified gaps in retail sales model of credit card company; created improvement plan for
expanding business with 5 private banks and delivering 50% excess revenue over projections
 Researched and proposed new technologies leading to adoption of email marketing, CRM platform, social media
campaign and mobile applications resulting in increased digital reservations to 40% of total bookings
 Revamped framework and process to enhance engagement and relationship with 10 key users; recommended
steps to improve consumer engagement by 10% across 2 segments and influence account revenue increase of
15%
 Revamped sales channel by forming strategic alliances with insurance companies, insurance agents and
property managers; developed new marketing resources resulting in a 20% increase in revenue
 Reviewed and evaluated HR systems and over 2 processes across organisational structures to improve efficiency
and effectiveness by 20%; presented suggestions to steering committee of 5 business heads
 Reviewed financial statements to ascertain property financing ability, evaluating 2 alternatives for fund
acquisition; undertook owner financing method to raise funds, acquiring property 2x faster than conventional
loan transaction
 Reviewed health and life insurance policies, guiding clients on 4 alternative plans and premium rates;
coordinated with team of 5 on customers' medical claims, decreasing customer expenses by 60%
 Reviewed historical sales data to identify and refocus team efforts on top accounts resulting in 80% increase in
sales volume; deployed customised CRM system to facilitate newly optimised sales process
 Reviewed HR processes for 6 hospitals to optimise human resources, nurse recruitment, and retention;
collaborated with 4 department leads to roll out new processes leading to reduction in attrition rate by 20%
 Screened potential business deals in team of 10+ management interns to analyse business development
strategies, conducting market surveys; identified potential partners in 3 zones including North and East regions
 Selected as HR consulting freelancer for 5 Fortune 500 firms; organised weekly people engagement and
feedback sessions and established Employee Connect Programme reducing employee attrition by 28%
 Showcased company’s launch product through visual production, collaborating with 3 market experts to identify
potential customers; targeted 2 specific demographics, achieving $50k sales within one month
 Simulated stock exchange to receive sale-purchase orders and maximise profit; implemented Java-based
solution with parallel processing of requests supporting 200+ transactions daily
 Sorted incoming telephone calls, answering phones to offer information for queries and transferred calls to 5
staff wings; maintained detailed expense records, reporting discrepancies and reducing errors by 98%
 Strategised and executed digital marketing plan for annual college event promotion on Facebook and Twitter;
raised $5k sponsorship and $10k donation from alumni for minority students
 Studied mechanism of automatic car parking system in 3 shopping complexes, measuring costs in installing
process; modelled 2 systems controlling sensor design, minimising parking area by 50%
 Submitted IND for Drugs and BLA for Biologics with 4 regulatory affairs associates, collaborating with Corporate
RA to obtain additional requirements; maintained regulatory files database, securing regulatory approval in 45
days
 Substantiated results on 4 consulting projects through presentations and written reports to 5 Project Managers;
organised incoming documents and files from 6 external teams, coordinating appointments and preparing
reports
 Supervised activities on compiling, filing and obtaining regulatory approval, obtaining licensed product in
partner territory; controlled delivery planning across 2 regions, achieving sales worth $30k per month
 Supervised administrative staff, delegating responsibilities and monitoring work progress; compiled monthly
status reports, comparing work against company targets and incentivising above-average performers with 5%
increment
 Supervised Client-Engagement teams, planning and coordinating product delivery deadlines; redesigned in-
house engagement evaluation tool to increase user experience and performance feedback quality by 30%
 Teamed with 5 faculty staff members of Science department for fulfilment of administrative tasks;
implemented, organised and ensured smooth distribution of academic documents to 10 students
 Tested 5 software programmes, converting mathematical text files into LaTex syntax; selected as lead group to
present findings to an 8-engineer panel for state-level competition
 Trained 40+ new account recruits in Earned Value Management, evaluating Profit & Loss to deliver monthly
reports to management; conducted programme-specific performance reviews, achieving 96% CPI
 Trained 75 sales associates on online customer database, pipeline management software and Microsoft Office
to enhance and accelerate sales operations processes; operational efficiency improved by 30% in 3 months
 Uncovered digital data including e-mail correspondence and erases files, furnishing details as evidence;
determined cause of access breach into centralised information system in team of 5 digital forensic specialists
 Undertook 30+ boats providing lake tours, securing contracts with top vessel supplier in south zone; upgraded
to 10-seater speed boats within 1 month, increasing customers by 70%
 Undertook benchmarking process for marketing performance based on KPIs such as customer acquisition cost
and customer retention rate; constructed action plan to obtain overall score of 90 and retention rate of over
70%
 Undertook communication, forwarded enquiries and appointments of visitors to 5 senior officers for 6 months;
undertook USACE file records in MARKS system and technical issues, maintained 100% information pass record
 Undertook market penetration strategy for core product in hair care category resulting in 25% increase in
revenue in 2 years; facilitated aggressive campaigning, established co-marketing relationships and determined
pricing
 Undertook outreach sales calls and visits to 40+ sales prospects for lead generation; coordinated with Business
Development team in scheduling presentations to senior executives and creating project proposals
 Utilised computer programme to track and schedule customer activities, analysing product performance for
resolving recurring issues; performed extensive sales analysis, increasing revenue by 34% through equipment
cost-cutting
 Utilised SAP software to track pipeline activity and analyse sales trends daily, formulating sales growth strategies
in North Dakota; established schedule of local entertainment activities, increasing customer engagement by
45%
 Volunteered at non-profit organisation to educate 20 children, organising fundraiser campaign to provide
essential hygiene products; communicating preventive health measures with 2 doctors, raising $1k funds
 Volunteered to distribute food among street children, scheduling monthly community service events with team
of 5; oversaw dish preparation on food truck, serving 100+ children