ALBERTA

SOTNIKOVA
Contact Experience

08200, Irpin, Ukraine Crew Administrator

+38 095 447 1486 Celebrity Cruises | Miami, US | Jun 2023 - Dec 2023
albertasot@gmail.com Supported the Head of Human Resources and was responsible for team

member movements on and off destination, travel arrangements,

documents' validation, room assignments, etc.

Skills Supported the HR team in all aspects of Team Member engagement

Active listening activities.

Conflict resolution Took telephone queries and messages.

Communication
Customer Care Specialist
Adaptability
HealthJoy | Kyiv, Ukraine | Sep 2020 - May 2023

Employed excellent analytical skills to assess and successfully identify

customer needs.
Education Provided accurate information to customers about their insurance

Kyiv National University of policies.

Trade and Economics Processed and prioritised customer orders and requests strategically to

Kyiv, Ukraine reduce delays.

Bachelor of Philology and

Sales Consultant
Translation
CIENCE | Kyiv, Ukraine | Apr 2020 - Sep 2020
2020
Determined prospect needs and crafted appropriate responses to provide

information on suitable products and services.

Used social media platforms to reach out to prospective clients and

cultivate strong ties.

Oversaw contract negotiations and closings to manage complete sales

cycle process.

Customer Care Consultant

WOW24/7 | Kyiv, Ukraine | Jun 2019 - Mar 2020

Utilised multitasking skills to engage with different customers on

webchat simultaneously.
 Used virtual communication methods to contact customers, including

live chat, email, phone and occasional post.

Used an empathetic and friendly tone when dealing with customer

issues and complaints, helping to defuse conflicts and maintain customer

satisfaction.

Languages

Ukrainian: First Language

English: C1 French: B2

Advanced Upper Intermediate