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ODIS FAQ v15 NTP
ODIS FAQ v15 NTP
ODIS FAQ v15 NTP
This document is designed to support For ease of use you will find links and functions
questions that arise as a result of using ODIS. throughout the document.
It replaces all previous copies. Please destroy Draws attention to important information
any printed copies of the obsolete documents.
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Index
How can I check if I am using the latest Disconnect VAS6356 when installing
ODIS Version? ODIS
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This document is searchable
This document is now searchable. Each occurrence of the searched text is then identified and can be
Press Ctrl+Shift+F at the same time found by clicking the relevant line.
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Make sure your ODIS Support button works
It is essential that the ODIS support button works on every diagnostic tester in your
workshop.
Do not wait until you need this function to find that it does not work as you may find we
are unable to support you until the function is activated.
If you are in any doubt regarding the function of the ODIS Support button send a test
support request today.
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Support Request Information
IMPORTANT INFORMATION
Q: When should I send an ODIS Support Request? ODIS entirely supersedes VAS PC.
A: You should send an ODIS Support Request if you identify an This makes it even more important that complete and concise ODIS support
error with the function or content of ODIS that is not featured in this requests are sent each time an error is identified.
information pack.
Please ensure your ODIS support requests are produced on the latest software
Q: Support Requests. How do they work? and hold the following information -
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ODIS support request minimum standards
- Explanation of exactly what you are trying to do and why it was necessary
(e.g. “I am trying to carry out campaign 38D3 but I am not able to upgrade the engine control unit”).
Requests sent without adequate text will not be acknowledged or processed.
- A diagnostic session
This allows us to replay the session you are requesting support for. Tick the box to send it with the support request.
- A screenshot
Your case cannot be escalated without relevant screenshots. Please ensure you only add screenshots that show the issue you are
describing. You can add several of these if required.
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How can I be sure I am working with the latest available ODIS
version? The ODIS version is fully described by three pieces of information
A Support request should be submitted on • Product version
the latest version of ODIS, otherwise it
cannot be processed. • Main feature
• Diagnostic data
This is displayed by clicking Information > Versions in the right
When installing or updating ODIS Always hand tool bar.
ensure you are hardwired to your network.
Wireless links from the tester to the
network can compromise the data transfer
process.
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How can I be sure I am working with the latest available ODIS
version? (continued)
Additionally be aware that this symbol at the
bottom of the window indicates there is an update
waiting to be accepted.
Please be aware that accepting an ODIS update will mean that you cannot continue any interrupted
diagnosis sessions created in the previous version (click on the link for further information).
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How do I send an ODIS support request?
3. Ensure you build your support request as described 6. Use your best
in the earlier slide judgement to
complete these
4. Ensure you attach the diagnostic session by ticking sections
1. Click and expand the check box
“Help”
5. Always add a screen shot/s showing the issue you
are describing.
2. Click “Support”
Please insert all relevant screenshots. These will appear in the white pane but they will not prevent you from
adding explanatory text in the same window. Remember you can collect the messages in “pop-up” windows
by using the Camera button
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Why does ODIS not recognise the ignition status on some
older vehicles?
Volkswagen VW0858-12
Commercial vehicles CV0442-12
SEAT SE0708-12
Skoda SK0607-12
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Hotfixes
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Why can’t I retrieve a saved ODIS diagnosis session if ODIS
has been updated?
ODIS diagnostic sessions can only be retrieved using the
ODIS software level they were created with. Accepting an
ODIS software update will mean that you cannot continue
an interrupted diagnostic session
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ODIS Session File
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Collect an ODIS Session File
Ensure you are using the latest ODIS The tester will then automatically label and place a file in
software and your GFF session is at or the “sessions” folder. Click “Save”
beyond the point where ODIS has
interrogated all of the control units and lands
on the “Test plan” tab. Then interrupt the
diagnostic session –
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ECU SVM updates
It is essential you follow the instructions in the technical documents / GFF test plan precisely. You should consider the notes below as minimum
best practice.
• Ensure your diagnostic tester is loaded with the latest ODIS version (unless you have specific instructions to use an alternative version)
• Apply an approved battery charger
• Follow the GFF precisely, ensure that the VAS5054A is connected by the USB cable and that Bluetooth is disabled (VERY IMPORTANT, just
connecting the wire will not automatically disable Bluetooth).
Then apply the update exactly as per the instructions provided. For additional general guidance view the following desktop videos
Should the update fail, cycle the ignition off / on and repeat the sequence. If it fails again send an ODIS support request.
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Disconnect VAS6356 when installing ODIS
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VAS6356 test instruments ODS0010E
If you find that a previously working test instruments VAS6356 displays this error -
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VAS6356 test instruments ODS0010E
Complaint
The test instruments box VAS6356 function has stopped working on a diagnostic tester and ODS0010E is
displayed.
Prerequisites
The Test instruments box VAS6356 has already been successfully installed and known to have functioned on the
particular diagnostic tester prior to this fault developing.
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VAS6356 test instruments ODS0010E
Expand the “Network adapters” section. Right click “AVL DiTest VAS6356”. Left click “Uninstall”
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VAS6356 test instruments ODS0010E
Trace the USB connection that links the VAS6356 to the diagnostic tester. Disconnect the USB plug at the tester
and reconnect it after 10 seconds.
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VAS6356 test instruments ODS0010E
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Indecipherable text
The ODIS installation instructions ask you to install the following languages:
• English GB
• English US
• German
To resolve this issue you will need to uninstall and reinstall ODIS exactly as per the installation guide.
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Useful contact information
Service Desk
For reporting I.T. issues including diagnostic tester faults, connectivity issues, ODIS
installation assistance and ODIS licence queries.
Tel 0800 046 8179
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Thank you for reviewing ODIS Frequently Asked Questions
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