Intranet FAX

Operator’s Manual
IntranetFax Function
(Direct SMTP)
TRADEMARKS AND COPYRIGHT
Trademarks
MS, Microsoft, Windows, Windows NT and MS-DOS are the trademarks or the registered trade-
marks of Microsoft Corporation in the US and other countries. Other company names and prod-
uct names in this manual are the trademarks of their respective companies.
Copyright
© 2007 TOSHIBA TEC CORPORATION All rights reserved
Under the copyright laws, this manual cannot be reproduced in any form without prior written
permission of TTEC. No patent liability is assumed, however, with respect to the use of the infor-
mation contained herein.
Disclaimer Notice
The following notice sets out the exclusions and limitations of liability of TOSHIBA TEC CORPO-
RATION (including its employees, agents and sub-contractors) to any purchaser or user (‘User’)
of this product, including its accessories, options and bundled software (‘Product’).
1. The exclusion and limitations of liability referred to in this notice shall be effective to the full-
est extent permissible at law. For the avoidance of doubt, nothing in this notice shall be taken
to exclude or limit TOSHIBA TEC CORPORATION’s liability for death or personal injury
caused by TOSHIBA TEC CORPORATION’s negligence or TOSHIBA TEC CORPORA-
TION’s fraudulent misrepresentation.
2. All warranties, conditions and other terms implied by law are, to the fullest extent permitted
by law, excluded and no such implied warranties are given or apply in relation to the Prod-
ucts.
3. TOSHIBA TEC CORPORATION shall not be liable for any loss, cost, expense, claim or dam-
age whatsoever caused by any of the following:
(a) use of handling of the Product otherwise than in accordance with the manuals, including
but not limited to the Operator’s Manual, User’s Guide, and/or incorrect or careless han-
dling or use of the Product;
(b) any cause which prevents the Product from operating or functioning correctly which
arises from or is attributable to either acts, omissions, events or accidents beyond the
reasonable control of TOSHIBA TEC CORPORATION including without limitation acts of
God, war, riot, civil commotion, malicious or deliberate damage, fire, flood, or storm natu-
ral calamity, earthquakes, abnormal voltage or other disasters;
(c) additions, modification, disassembly, transportation, or repairs by an person other than
service technicians authorized by TOSHIBA TEC CORPORATION; or
(d) use of paper, supplies or parts other than those recommended by TOSHIBA TEC COR-
PORATION.
4. Subject to paragraph 1, TOSHIBA TEC CORPORATION shall not be liable to Customer for:
(a) loss of profits; loss of sales or turnover, loss of or damage to reputation; loss of produc-
tion; loss of anticipated savings, loss of goodwill or business opportunities; loss of cus-
tomers; loss of, or loss of use of, any software or data; loss under or in relation to any
contract; or
(b) any special, incidental, consequential or indirect loss or damage, costs, expenses, finan-
cial loss or claims for consequential compensation;
whatsoever and howsoever caused which arise out of or in connection with the Product or the
use or handling of the Product even if TOSHIBA TEC CORPORATION is advised of the possibil-
ity of such damages.
TOSHIBA TEC CORPORATION shall not be liable for any loss, cost, expense, claim or damage
caused by any inability to use (including, but not limited to failure, malfunction, hang-up, virus
infection or other problems) which arises from use of the Product with hardware, goods or soft-
ware which TOSHIBA TEC CORPORATION has not directly or indirectly supplied.
TRADEMARKS AND COPYRIGHT 1

CONTENTS
Chapter 1 INTRANETFAX FUNCTION: OVERVIEW
IntranetFax Function ....................................................................................6
Chapter 2 INTRANETFAX CONFIGURATION
MFP Setup ...................................................................................................10

TopAccess Setup ....................................................................................... 11
Setting up the DNS session.....................................................................11
Setting up the DDNS session ..................................................................11
Setting up the SMTP client .....................................................................11
Setting up the SMTP server ....................................................................11
Setting up InternetFax .............................................................................12
Email Address Format ...............................................................................13
Destination Registration ............................................................................14
Chapter 3 SENDING/RECEIVING INTRANETFAXES
Precautions about Sending/Receiving IntranetFaxes............................. 16

Sending/Receiving Procedure...................................................................17
Chapter 4 TROUBLESHOOTING
Troubleshooting .........................................................................................20
CONTENTS 3
4 CONTENTS
INTRANETFAX FUNCTION: OVERVIEW
1.
This chapter gives an overview of the IntranetFax function.
IntranetFax Function ................................................................................................6

1 INTRANETFAX FUNCTION: OVERVIEW
IntranetFax Function
“The IntranetFax (Direct SMTP)”, hereafter called “the IntranetFax”, is a function that enables a
direct InternetFax communication between MFPs without a mail server. Since there are some
restrictions on this function, such as the necessity of including the IP address of the receiving
MFP in its Email address, this function is suitable for InternetFax transmission within the Intra-
net.
y IntranetFax compatible MFP -> IntranetFax compatible MFP
Intranet
InternetFax Transmission
LAN
The IntranetFax function has the following characteristics:

y You will not need to access a mail server when receiving IntranetFaxes because they are
directly sent from the sending MFP to the receiving MFP.
y You can clearly confirm on the sending MFP if the sent IntranetFax has been received
because the transmission “finishes” upon reception by the receiving MFP. Transmission will
be retried when the IntranetFax has not been received in cases such as when the power of
the receiving MFP was not ON.
y The Email address of the receiving MFP must include its IP address. For details, see P.13
“Email Address Format”.
y In the IntranetFax function, transmission is performed for a number of destinations, namely,
it may take a longer time than transmission by the InternetFax through a mail server.
6 IntranetFax Function
y For the e-STUDIO165/205 and the e-STUDIO167/207/237, the IntranetFax function is avail-
able only when the following options are installed:
Network Printer Kit
Scanner Upgrade Kit
External Keyboard
Fax Kit
y For the e-STUDIO202L/232/282, the e-STUDIO352/452 and the e-STUDIO520/600/720/
850, the IntranetFax function is available only when the following options are installed:
Scanner Kit
Printer/Scanner Kit
y When the IntranetFax function is enabled, the onramp gateway, offramp gateway, network
Fax and Address Book Viewer are disabled.
y When an IntranetFax is being sent, SSL communication and SMTP authentication are dis-
abled. For details, see P.11 “Setting up the SMTP client”.
IntranetFax Function 7
INTRANETFAX CONFIGURATION
2.
This chapter describes the IntranetFax configuration.
MFP Setup ...............................................................................................................10

TopAccess Setup ....................................................................................................11
Email Address Format............................................................................................13
Destination Registration ........................................................................................14
2 INTRANETFAX CONFIGURATION
MFP Setup
MFPs must be set up by service technicians authorized by Toshiba before the IntranetFax func-
tion can be used.
10 MFP Setup
TopAccess Setup
Setup on the TopAccess menu is required before the IntranetFax function can be used.
Setting up the DNS session

If you are using the fully qualified domain name (FQDN) of the MFP for a destination Email
address in the IntranetFax function, set up the DNS session in advance.
For details of the DNS session, see the following manuals:
For the e-STUDIO165/205 and the e-STUDIO167/207/237
Setup Guide for Printing Functions - “Setting up the DNS session” in “10. TopAccess ADMIN-
ISTRATION TAB PAGE – SETUP MENU (Printing Function)”
For the e-STUDIO281c/351c/451c, the e-STUDIO202L/232/282, the e-STUDIO352/452 and
the e-STUDIO520/600/720/850
TopAccess Guide - “Setting up the DNS session” in “7. TopAccess Administrator Mode”
Setting up the DDNS session

If you are using Dynamic DNS service (DDNS), set up the DDNS session in advance.
For details of the DDNS session, see the following manuals:
Setup Guide for Printing Functions - “Setting up the DDNS session” in “10. TopAccess
ADMINISTRATION TAB PAGE – SETUP MENU (Printing Function)”
the e-STUDIO520/600/720/850
TopAccess Guide - “Setting up the DDNS session” in “7. TopAccess Administrator Mode”
Setting up the SMTP client

“Enable SMTP Client”, “Maximum Email / InternetFax Size” and “Port Number” must be set for
the SMTP client in advance.
For details of the SMTP client setup, see the following manuals:
Setup Guide for Scanning Functions – “Setting up the SMTP Client” in “8. TopAccess ADMIN-
ISTRATION TAB PAGE – SETUP MENU (Scanning Function)”
the e-STUDIO520/600/720/850
TopAccess Guide - “Setting up the SMTP Client” in “7. TopAccess Administrator Mode”
y When the IntranetFax function is enabled, “Enable SSL”, “SSL/TLS”, “POP Before SMTP”
and “Authentication” are disabled.
y Be sure to enable “Enable SMTP Client”.
Setting up the SMTP server

“Enable SMTP Server”,“Port Number” and “Email Address” must be set for the SMTP server in
advance. For the format of the Email address, see P.13 “Email Address Format”.
For details of the SMTP server setup, see the following manuals:
Setup Guide for Scanning Functions – “Setting up the SMTP Server” in “8. TopAccess
ADMINISTRATION TAB PAGE – SETUP MENU (Scanning Function)”
the e-STUDIO520/600/720/850
TopAccess Guide - “Setting up the SMTP Server” in “7. TopAccess Administrator Mode”
TopAccess Setup 11
Setting up InternetFax
In the InternetFax settings, enter a destination Email address for the IntranetFax in the From
Address field. For the format of the Email address, see P.13 “Email Address Format”. Then
set “Number of Retry” and “Retry interval” as required.
Number of Retry: Enter the desired number from 0 to 14 for retrying a failed IntranetFax
transmission.
Retry interval: Enter the desired interval from 0 to 15 for retrying a failed IntranetFax
transmission (unit: minutes).
For details of the InternetFax settings, see the following manuals:

Setup Guide for Scanning Functions - “Setting up InternetFax Settings” in “8. TopAccess
ADMINISTRATION TAB PAGE – SETUP MENU (Scanning Function)”
the e-STUDIO520/600/720/850
TopAccess Guide - “Setting up Internet Fax Settings” in “7. TopAccess Administrator Mode”
12 TopAccess Setup
Email Address Format
In the IntranetFax function, a destination Email address must include the IP address of the
receiving MFP. If the DNS server is used, you can use Email addresses based on the result of
the name resolution provided by the DNS server.
When not using the DNS server
Use Email addresses in a literal IP address format for the IntranetFax destinations.
y Literal IP address: Put the IP address in square brackets after “@”.
e.g.) mfp01@[192.168.1.100]
When using the DNS server

Use Email addresses in an FQDN format or in a literal IP address format for the IntranetFax des-
tinations.
y FQDN format: Put host and domain names after “@”.
e.g.) mfp01@e-bridge.toshibatec.com
y Literal IP address: Put the IP address in square brackets after “@”.
e.g.) mfp01@[192.168.1.100]
Email Address Format 13

Destination Registration
The procedure for registering destination Email addresses for the IntranetFax is the same as the
one for the InternetFax. For Emails to be registered, follow the instructions in P.13 “Email
Address Format”.
For the registration of destination Email addresses for the InternetFax, see the following manu-
als:
Setup Guide for Scanning Functions - “Managing Address Book” in “6. TopAccess REGIS-
TRATION TAB PAGE”
Scanning Guide – “10. SPECIFYING DESTINATIONS”
the e-STUDIO520/600/720/850
TopAccess Guide – “Managing Address Book” in “5. Registering from TopAccess”
User Functions Guide – “1. MANAGING ADDRESS BOOK (ADDRESS MENU)”
14 Destination Registration
SENDING/RECEIVING INTRANETFAXES
3.
This chapter describes how to send or receive IntranetFaxes.
Precautions about Sending/Receiving IntranetFaxes .........................................16

Sending/Receiving Procedure ...............................................................................17
3 SENDING/RECEIVING INTRANETFAXES
Precautions about Sending/Receiving IntranetFaxes

IntranetFax communication differs from InternetFax communication through a mail server as fol-
lows:
y In the IntranetFax function, transmission is performed for a number of destinations. Journals
for transmission results will be printed out when all the transmissions are finished.
y In the InternetFax Received Forward function, an InternetFax agent and an Email agent can
forward the IntranetFax to MFPs which can receive IntranetFaxes. For how to set destination
Email addresses, follow the instructions in P.13 “Email Address Format”.
y To use an Email agent, a mail server is required.

y The InternetFax Received Forward function is disabled on the e-STUDIO165/205 and
the e-STUDIO167/207/237 when the IntranetFax function is enabled.
y Up to 6 MB of IntranetFaxes can be sent from and up to 8 MB of IntranetFaxes can be

received at the e-STUDIO165/205 and the e-STUDIO167/207/237.
y Up to 30 MB of IntranetFaxes can be sent from or received at the e-STUDIO281c/351c/
451c, the e-STUDIO202L/232/282, the e-STUDIO352/452 and the e-STUDIO520/600/720/
850.
16 Precautions about Sending/Receiving IntranetFaxes

Sending/Receiving Procedure
For the procedures for sending and receiving IntranetFaxes, see the following manuals:
Scanning Guide – “Transmitting InternetFax” in “6. INTERNETFAX”
the e-STUDIO520/600/720/850
Scanning Guide – “How to Perform Internet Fax” in “7. Internet Fax”
IntranetFaxes are received automatically, meaning that no particular operation is required for
their reception.
The IntranetFax setting differs from the InternetFax setting as follows:
Maximum IntranetFax Size
Originals larger than A4 or LT can be sent as they are. B series are not supported either in the e-
STUDIO165/205 or in the eSTUDIO167/207/237.
Resolution
You can specify the desired resolution level among “STANDARD” (200 x 100 dpi), “FINE” (200 x
200 dpi) and “U-FINE (ULTRA FINE)” (400 x 400 dpi) for retrieving IntranetFax data.
Sending/Receiving Procedure 17
TROUBLESHOOTING
4.
This chapter describes troubleshooting for the IntranetFax functions.
Troubleshooting......................................................................................................20
4 TROUBLESHOOTING
Troubleshooting
Unable to send an IntranetFax
y Is the power of the receiving MFP ON?
y Is the LAN cable of the sending or receiving MFP disconnected?
- IntranetFaxes are sent directly to the receiving MFP. If a transmission fails, it will be
retried according to the retry setting until the receiving MFP receives it. Therefore a
transmission error occurs when the power of the receiving MFP is OFF or any of the LAN
cables is disconnected. Make sure that the power of the receiving MFP is ON and also
that the LAN cables are securely connected.
y Is the destination Email address correctly set?

- In the IntranetFax function, destination Email addresses must be set in the SMTP server
settings in the TopAccess Administrator Mode on the receiving MFP, according to the
instructions on P.13 “Email Address Format”. On the other hand, the sending MFP
must have the same Email address as the one specified at the receiving MFP noted
above. If these Email addresses are different, the IntranetFax will not be received and
thus an error will occur.
y Is the receiving MFP receiving another IntranetFax?

- A transmission error may occur when the receiving MFP is receiving another IntranetFax.
Unable to receive an IntranetFax

y Is “Memory overflow” displayed on the LCD screen of the control panel?
- Lower the resolution level at the sending MFP or reduce the number of pages of the orig-
inal to be sent in one go, then retry the transmission.
Unable to perform scanning functions after sending an IntranetFax

y Is the IntranetFax transmission finished?
- On the e-STUDIO165/205 and the e-STUDIO167/207/237, scanning functions cannot be
performed unless all the IntranetFax transmissions are finished.
20 Troubleshooting
OME07005300
Operator’s Manual
IntranetFax Function (Direct SMTP)
2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN
© 2007 TOSHIBA TEC CORPORATION All rights reserved 2007-04

Restrictions
"Restriction in Windows Vista" is added for the one related to Windows Vista.
[Copy]
Restriction on causing color toner empty during the trial output (one set) in "Proof Copy" e-STUDIO451cSeries only
[Phenomenon]
While one set of trial copies is output in "Proof Copy", color toner empty occurs. And when the [FUNCTION CLEAR] button is pressed to interrupt the replacement, copying
is not restarted and the color toner cannot be replaced.
[What to do]
Delete the "Proof Copy" jobs.
Restriction on copying in the "NON-SORT, Non-STAPLE" and "2-sided original -> 2-sided copy" mode.
[Phenomenon]
When copying is performed in the following settings, the "Book" original is output with the "Tablet" and the "Tablet" original is output with the "Book".
Condition to be caused
- Setting "NON-SORT NON-STAPLE"
- Setting "2-sided original-> 2 sided copy"
- Reading the ADF
- Placing original in the direction of R
[What to do]
[What to do 1]
- Make copies in the sort mode.
[What to do 2]
- Make copies in the group mode.
[What to do 3]
- Place the original on the original glass manually.
-1-
[Printer]
Restriction on creating IPP printer port from Windows XP
[Phenomenon]
When an IPP port on an e-Bridge product from Windows XP is added, the window "Configure Internet Port" appears and the IPP port may not be able to be added.
<Condition>
When an IPP port is created by entering the address like "http://<IP address>:631/print" (this "p" is a lower-case letter) into the Windows XP PC where no IPP port has yet
been created even once, the window appears.After that, IPP ports will not be created by entering any account.Once the account has been entered wrongly, IPP ports will not
be created even if the address is re-entered like "http://<IP address>:631/Print" (this "P" is an upper-case letter).
[What to do]
Delete the IPP port whose account has been wrongly entered in a lower-case letter by clicking the following icons in order. [Start] of Start Program of Windows XP ->
[Printers and Faxes] -> [File] -> [Server Properties] -> Enter the [Port] tab menu -> Delete the subject IPP port.
Then re-enter the account of the IPP port like "http://<IP address>:631/Print" (this "P" is an upper-case letter) to create the new IPP port.
Problem when a text is overlapped with an image
[Phenomenon]
When a document in which text is overlapped with an image is printed with a PSL3 driver, the edge of the characters may become coarse.
[What to do]
To avoid this phenomenon, perform printing with "Detail" or "Smooth" for the halftone of PSL3 driver.
Setting "Collate Print" in MacOS9
[Phenomenon]
When printing is performed in MacOS9, disabling the setting of "Collate Print" cannot be reflected in the printing.
[What to do]
There is no workaround to this phenomenon.
Printing on half-tone area
[Phenomenon]
Due to a characteristic of the screen, vertical patterns may be printed on the half-tone area in the figure.
[What to do]
To avoid this phenomenon, change the half-tone setting of the printer driver or change the PCL6/PSL3 driver.
-2-
Problem of white line in printing bitmapped image with a PCL6 driver e-STUDIO451cSeries only
[Phenomenon]
When a specific sized bitmapped image is printed using a PCL6 driver, a fine white line may appear on the printed image.
[What to do]
Print it in the black mode of a PSL3 or PCL5c driver.
Problem of white line in printing a bitmapped image with a PCL6 driver when "Nin1" and Duplex Printing is set e-STUDIO451cSeries only
[Phenomenon]
When a bitmapped image is printed using a PCL6 driver in Nin1 and the duplex mode, a fine white line may appear on the back side.
[Countermeasure]
Print it in the black mode of a PSL3 or PCL5c driver.
Restriction on updating the printer driver of "Point&Print"
When a printer driver installed by the Point&Print function is updated, delete the current printer driver, reboot the PC and install the printer driver with the new Point&Print
function.To delete the printer driver, see "Uninstalling Client Utilities Software" in the "Printing Guide".
Restriction on performing IPP SSL printing from Windows Vista Restriction in Windows Vista
[Phenomenon]
When an attempt to perform the IPP SSL printing is made using the certificate created in the Security setting of TopAccess in Windows Vista, the port cannot be created.
If the CA certificate issued by the CA center is uploaded from the Security setting of TopAccess to be used, the port can be created and printing also performed.
[What to do]
To print with IPP SSL, upload the CA certificate from TopAccess.
Restriction for installing a driver in a PC with Windows Vista by Point and Print Restriction in Windows Vista
[Phenomenon]
After a Windows OS (other than Windows Vista) is upgraded to Windows Vista, the message "Driver Update Needed" may appear during the installation of a printer driver by
Point and Print to the MFP, and the installation may be stopped.
[What to do]
1. Select the printer in which the message "Driver Update Needed)" has appeared, and right click on it.
2. Select "Update Driver" from the menu displayed.
3. A warning screen appears. Press the [Install Driver] button in the screen.
4. The message "Driver Update Needed" is cleared. The printer driver is installed correctly by Point and Print.
-3-
[e-Filing]
Restriction on e-Filing
[Phenomenon]
If the number of documents stored in e-Filing becomes large, "Wait" may appear since the equipment is turned on until the e-Filing box can be used to let you wait for a
while.This waiting time may become longer when the Data overwrite kit (GP-1060) is installed.
[What to do]
To make the waiting time shorter, download the documents stored in the e-Filing to PC to delete them.
[Network]
Restrictions on printing through Standard TCP/IP port from Windows 2000
[Phenomenon]
When printing is performed through Standard TCP/IP port on Windows 2000, the printing time may be extremely long. This is the problem with Windows 2000.
[What to do]
Download Update Rollup 1 for Windows 2000 SP4 from the following URL as a correction patch is released from Microsoft.
This Update Rollup 1 can be downloaded from Microsoft Windows Update (Document No. 891861) as well: http://support.microsoft.com/kb/891861/en
When a shared file is opened or copied, an error occurs
[Phenomenon]
When a shared file is opened or copied from Windows XP SP1 or Windows Server2003 (SP not applied), sometimes an error occurs.
[What to do]
This problem is a failure of Windows XP SP1 or Windows Server2003.
Apply the patch file (ref. Note) of Microsoft company or the service pack of Windows XP SP2 or Windows Server2003 SP1.
Note: Microsoft company document number (Article ID): 810907 http://support.microsoft.com/kb/810907/en-us
SP is an abbreviation of "Service Pack".
-4-
Communication error due to Invalid SMB signing sent to MFP
[Phenomenon]
Windows2000 (earlier than SP4), Windows Server2000 (earlier than SP4) or WindowsXP (earlier than SP2) occasionally sends an invalid SMB signing and an SMB signing
communication error occurs.
[What to do]
This is a problem with Windows 2000, Windows Server2000 and Windows XP.
Apply the Microsoft Windows 2000 SP4, Windows Server 2000 SP4 or Windows XP SP2 to your product.
When patch file 329170(*1) released by Microsoft is applied, printing cannot be performed correctly in the Office XP program, so apply 813501(*2) after 329170.
(*1) Microsoft Article ID: 329170 http://support.microsoft.com/kb/329170/en-us

(*2) Microsoft Article ID: 813501 http://support.microsoft.com/kb/813501/en-us
Restriction on connection to Cisco Catalyste switch
[Phenomenon]
Network communication such as the TopAccess may be decelerated depending on the hub and the Ethernet setting of this equipment.
[What to do]
Basically the hub and the equipment (MFP) must be connected in the following conditions (they are also described in the manuals):
The MFP can be connected to a hub according to the following settings:

MFP HUB AUTO 10Base Half 10Base Full 100Base Half 100BaseFull
AUTO OK depend on (10Base Half) N/A (100Base Half) N/A
the negotiation
10Base Half (10Base Half) OK N/A N/A N/A
10Base Full N/A N/A OK N/A N/A
100Base Half (100Base Half) N/A N/A OK N/A
100BaseFull N/A N/A N/A N/A OK
N/A: Not available
OK: Communication speed and the operation of the MFP are normal in this setting.
( ): Communication speed and the operation of the MFP are normal in this setting but the operation may become unstable depending on the type of a hub.
This problem derives from the specification of Ethernet. The hub manufacturer Cisco also refers to such problems as shown in the following site:
http://www.cisco.com/warp/public/473/46.html
-5-
Restriction when the IPv6 setting is enabled
[Phenomenon]
If the following procedure is performed, the MFP network communication of cannot be made.
1. In the case of turning the power ON
1) IPv6 is enabled in the MFP network setting.
2) Turn ON the power of the MFP with the LAN cable unplugged.
3) After the NIC initialization is completed, plug in the LAN cable.
2. In the case of resetting the network

1) IPv6 is enabled in the network setting of MFP
2) Chang the network setting of MFP with the LAN cable unplugged.
3) After the NIC initialization is completed, plug in the LAN cable.
If the problem occurs, not only the IPv6 communication but also all the network communication cannot be performed. When the IPv6 setting is disabled, problems do not
occur in either case.
[What to do]
Before turning the power ON or changing the network setting, plug in the LAN cable.
If a problem occurs, turn the power of MFP OFF and then back ON again to clear it.
Restriction when IPv6 version Samba is communicated with Windows Vista Restriction in Windows Vista
[Phenomenon]
"Name resolution" is not supported in the IPv6 environment of Windows.
[What to do]
When sharing files and prints from Windows Vista to MFP, or transferring files from MFP to Windows Vista, use the IPv6 address.
How to specify the IPv6 address in Windows Vista Restriction in Windows Vista
[Phenomenon]
When IPv6 address is used in Windows Vista, the IPv6 address description used normally is not available.
[What to do]
When sharing files and prints or transferring files by using an IPv6 address in Windows Vista, replace the IPv6 address description according to the following unique
Microsoft method.
- How to replace the IPv6 address letter string

1. Replace ":" with "-" in the IPv6 address.
2. Add the domain suffix ".ipv6-literal.net" at the end of the replaced address.
-6-
E.g.: To specify the address "::1", describe "\\0--1.ipv6-literal.net".
New Networking Features in Windows Server "Longhorn" and Windows Vista "Support for ipv6-literal.net Names"
http://www.microsoft.com/technet/network/evaluate/new_network.mspx
The Cable Guy-October 2005 Changes to IPv6 in Windows Vista and Windows Server "Longhorn" "Support for ipv6-literal.net Names"
http://www.microsoft.com/technet/community/columns/cableguy/cg1005.mspx
Restriction on setting Primary and Secondary LoginName and Password in DDNS
[Phenomenon]
After the Primary and Secondary LoginName and Password in DDNS are set, it is necessary to turn the power OFF and then back ON in order to reflect the setting
information.
[What to do]
When the Primary and Secondary LoginName and Password in DDNS session are changed in TopAccess, it is necessary to turn the power OFF and then back ON or to
change HostName, DomainName and (Primary/Secondary) DNS Server Address.
Restriction on using DHCPv6 Option
[Phenomenon]
When "Manual" and "Stateless" are selected for DHCPv6 Option, if the power is turned OFF and then back ON, no access to DNS can be made.
[What to do]
To use DHCPv6 Option, select "UseDHCPv6 Server for Options" in "UseStatefulAddress" regardless of the setting of "Manual" and "AutoConfiguration" in TopAccess.
Restriction on performing Ping/Traceroute
[Phenomenon]
When Ping/Traceroute is performed, the SMB address registered in Remote 1 or Remote 2 of "Save As File Setting" cannot be selected directly.
[What to do]
To check the connection of NetworkPath with SMB selected by Remote 1 or Remote 2 in "Save As File Setting", enter IPAddress or HostName with "Manual Input".
-7-
[Authentication]
Restriction in connecting Windows OS when SMB Signing
[Phenomenon]
The SMB Signing operation varies depending on the combination of the equipment and each Windows OS as shown in the table.
The SMB connection can be done with any version of Windows OS if the value of the SMB Signing in equipment is set as the default. However, if users change it, the SMB
connection may not be possible.
[What to do]
It is recommended to perform the communication with the default "SMB Signing" setting (If client agrees, digital signature is done for the communication./If server agrees,
digital signature is done for the communication.).
When users change the setting of "SMB Signing", specify the valid combinations for the SMB communication (A or B) as shown in “SMB Client vs Windows OS
Server.pdf”.
Restriction on making failure of "Card Authentication" or "RoleBasedAccess"
[Phenomenon]
When "Card Authentication" or "RoleBased Access" is set, it is necessary to register the LDAP server ("Administration" -> "Maintenance" -> "Directory Service"). If the user
name is set to "Domain Users" in the Windows Server, the "Card Authentication" or "RoleBased Access" fails.
[What to do]
To use the Windows Server as an authentication server, set a user name that belongs to a group of "Domain Admins" or "Account Operator".
Restriction for Web Service Scan when "User Authentication" is set to "Enable" and "e-Filing", "File" and "Email" are set to "Disable"
[Phenomenon]
When the "User Authentication" is set to "Enable" and "e-Filing", "File" and "Email" are set to "Disable", Web Service Scan cannot be carried out except when the
authentication is done while the scan LED on the MFP is lit, since the screen does not go into the Scan menu.
[What to do]
When you want to use "Web Service Scan" on the MFP under the above conditions, press the SCAN hard key before authentication.
-8-
[TopAccess]
User data import with TopAccess may take extremely long time
[Phenomenon]
Importing user data which have many items registered in TopAccess or which include long user names or long domain names sometimes take an extremely long time.When
importing is in progress, "NOW SERVICING" is appearing and it cannot be canceled in the middle.
<Time required>
User name: 20-24 letters, domain name: 20 letters
1000 items: 2 minutes
10000 items: 2 hours and 20 minutes
[What to do]
There is no workaround.
[Department Management]
Restriction on performing "ALL LIMIT" of department code
When "ALL LIMIT" of the department management is performed, it may take a few minutes.
[Scan]
Restrictions on sending Scan to E-mail
[Phenomenon]
When a Scan to E-mail file is divided and sent by E-mail, the divided files will not be recombined if an E-mail software which does not support any mail-dividing functions,
such as Outlook, Outlook 2000 or Lotus Notes is used.
[What to do]
This is a problem with the E-mail software. Do not divide an E-mail if you are using the software listed above.
-9-
[Template]
Restriction on JPEG compression ratio setting at the template backup e-STUDIO850/451cSeries only
[Applicable SYS version]
e-STUDIO451c Series T410SY0*221 or earlier versions

e-STUDIO850 Series T390SY0*221 or earlier versions
[Phenomenon]
When a template is backed up in the above applicable version, the setting of JPEG compression ratio is not saved.
Therefore, if the backed up file is restored, the template in which the JPEG compression ratio is not set is registered.
If this unset template is used, scanning with a high compression ratio (low image quality) will inevitably result.
[What to do]
After restoring the backed up file, open the editing screen of this template, set the JPEG compression ratio and register the template again.
Restriction on JPEG compression ratio of Scan template in the "Useful Template" e-STUDIO850/451cSeries only
[Applicable SYS version]

e-STUDIO451c Series T410SY0*221 or earlier versions
e-STUDIO850 Series T390SY0*221 or earlier versions
[Phenomenon]
When version upgrading is performed from the above applicable version or earlier to this SYS version, the JPEG compression ratio of Scan template in the "Useful
Template" is not set.
<Condition>
At a version upgrade to this SYS version, if 08-690 (HDD initialization) or 08-684 (DB initialization) is not performed
[What to do]
After performing the version upgrade, recall the scan template in the "Useful Template", set the JPEG compression ratio again.
If this unset template is used, scanning with a high compression ratio (low image quality) will inevitably result.
- 10 -
[Web Service Scan]
Restriction when XPS is selected in the Web Service scan application and scanning is performed from the Document Feeder Restriction in Windows Vista
[Phenomenon]
When the Web Service scanning is performed in the following setting, two dialogs "A problem prevented the document from being scanned. Please try again, or for
troubleshooting information, see Help and Support or the information that came with the scanner" and "Could Not Complete Scan." are displayed on the Windows Vista, and
the scanning image may not be taken in the Windows Vista.
1. Select "XPS" for the File type.

2. Select "Feeder (Scan one side)" or "Feeder (Scan both sides)" for the Source.
3. Set two originals or more in the Document Feeder.
[What to do]
When two originals or more are scanned, select one other than XPS for the File type.
Restriction when the Web Service scanning is performed from the control panel of the equipment Restriction in Windows Vista
[Phenomenon]
Even if an attempt to carry out Web Service scanning from the control panel of the equipment is made following the procedure below, it is not performed.
1. Press the scan button on the control panel of the equipment.

2. Press the Web Service scan icon.
3. Select the destination in the client field and press the [SCAN!] icon.
[What to do]
Follow the procedure below so that Web Service scanning can be performed from the control panel of the equipment.
1. Start "Windows Fax and Scan" to display "New Scan" screen.
2. Within 30 seconds after step 1 is performed, press the [SCAN!] icon.
Restriction that XPS image is not displayed on "Windows Fax and Scan" Restriction in Windows Vista
[Phenomenon]
Even if XPS is selected in the File type of "Windows Fax and Scan" and scanned, the scanned image is not displayed on the "Windows Fax and Scan".
This is a description in the specification of "Windows Fax and Scan".
[What to do]
Right-click on the scan image screen in "Windows Fax and Scan". -> Select [View].
An application related to the XPS file will be started and the XPS can be browsed.
- 11 -
Restriction when a specific paper size is selected in the Web Service scan application Restriction in Windows Vista
[Phenomenon]
When a specific paper size (15 types of envelopes, 9 types of PRC or other 7 types) is selected in the Web Service scan application, scanning cannot be performed.
[What to do]
There is no workaround. The sizes shown in RemoteIF-eB2V3.0-08.xls cannot be scanned in the Web Service scan.
Select "Auto detect page size".
Envelope #14 5x11.5 inches (127x292 mm) Envelope B6 176x125 mm (69x49 inches)
Envelope #12 4.8x11 inches (121x279 mm) PRC Envelope #3125x176 mm (49x69 inches)
Statement 5.5x8.5inches (140x216 mm) Envelope Monarch 39x7.5 inches (98x191 mm)
Envelope #11 4. 5x10.4 inches (114x264 mm) Envelope C6 114x162 mm (4.5x6 4 inches)
PRC 32K(Big) 140x203 mm (5.5x8 inches) Japan Envelope Chou#4 Rotated 205x90 mm (8.1x3.5 inches)
Japanese Envelope Chou #3 120x235 mm (4.7x9.3 inches) Japanese Envelope Chou #4 90x205 mm (3.5x8.1 inches)
PRC Envelope #6 120x230 mm (4.7x9.1 inches) PRC Envelope #2 Rotated 176x102 mm (69x4 inches)
Envelope C65 114x229 mm (4.5x9 inches) PRC Envelope #2102x176 mm (4x69 inches)
Envelope 110x230 mm (4.3x9.1inches) PRC Envelope #1 Rotated 165x102 mm (6.5x4 inches)
Envelope #10 4.1x9.5 inches (105x241 mm) PRC Envelope #1102x165 mm (4x6.5 inches)
Japan Envelope You #4 105x235 mm (4.1x9.3 inches) A6 105x148 105x148.1 mm (4.1x5.8 inches)
Envelope DL 110x220 min (4.3x8.7 inches) A6 105x148 mm (4.1x5.8 inches)
PRC 32K 130x184 mm (5.1x7.2inches) 6 3/4 Envelope 3.6x6.5 inches (92x165 mm)
B6 128x182.1 mm (5x7.2 inches) Japanese Postcard Rotated 148x100 mm (5.8x3.9 inches)
B6 (JIS 128x182 mm (5x7.2 inches) Japanese Postcard 100x148 mm (39x5.8 inches)
PRC Envelope #4110x208 mm (4.3x8.2 inches)
- 12 -
Restriction of 08-3818 (Web Service scan operation mode) Restriction in Windows Vista
[Phenomenon]
When Web Service scanning is performed in the following setting, "Could Not Complete Scan" appears on Windows Vista and the scanned image will not be taken in.
1. Change 08-3818 to "0".
2. Select "Feeder (Scan one side)" or "Feeder (Scan both sides)" for "Source".
3. Set two originals or more on the document feeder.
[What to do]
If two originals or more are scanned, use 08-3818 as the initial setting (1).
However, the scanning speed may be reduced by half depending on setting of the original type and the resolution.
Restriction on selecting "Feeder (Scan both sides)" from the Web Service scan application Restriction in Windows Vista
[Phenomenon]
Even when "Feeder (Scan both sides)" is selected in "Source", "Preview" is not displayed.
[What to do]
To perform "Preview", select "Flatbed" or "Feeder (Scan one side)" in "Source".
To perform "Feeder (Scan both sides)", select "Scan" instead of "Preview".
Restriction on performing 200DPI or 150DPI "Scan" with Web Service scan application Restriction in Windows Vista
[Phenomenon]
When "Scan" is performed at 200DPI or 150DPI resolution from the document feeder, "A problem prevented the document from being scanned. Please try again, or for
troubleshooting information, see Help and Support or the information that came with the scanner." and "Could Not Complete Scan." appear and scan might not have taken
place.
[What to do]
Be sure to set "Scan Profile" of "Default" following the procedure below.
1. Select "Control Panel" from the start menu.
2. Click "Classic View" and then double-click "Scanners and Cameras".
3. Click "Scan Profiles".
4. Click "Add".
5. Enter a name in the "Profile name" field.
Mark the check box of "Set this profile as default".
Select 400DPI or less for "Resolution".
Items other than the above ones are optional.
Click "Save Profile".
6. Check that the "Scan Profile" set in step 5 is set to "Default", and then click "Close".
- 13 -
The "Scan Profile" of "Default" has been completed to be set.
Setting 200DPI or 150DPI has made "Scan" possible.
[Web Service Print]
Restriction when a PC is turned OFF in Web Service before printing is finished Restriction in Windows Vista
[Phenomenon]
When a Web Service print job has been sent and the power of Windows Vista is turned OFF before printing is finished, the print job is not deleted in the spooler of Windows
Vista though the printing has already been finished.
E.g.: a job which printing is not finished due to paper running out, paper jamming, etc., schedule printing, private printing
[What to do]
Delete the print job with the spooler of Windows Vista.
Restriction regarding the name of the file to be printed in "Web Service Print" Restriction in Windows Vista
[Phenomenon]
In Web Service printing on Windows Vista, if "&" is included in the name of the file to be printed, "Error Print" occurs and printing cannot be performed.
[What to do]
Remove "&" from the file name before printing.
Restriction on installing/uninstalling "WS printer port" with Web Service print Restriction in Windows Vista
[Phenomenon]
If WS printer port is installed/uninstalled repeatedly, the installation may fail.
[What to do]
Uninstall the WS printer port first, and then install it again.
Restriction when the spooler of Windows Vista is canceled in Web Service print Restriction in Windows Vista
[Phenomenon]
After all the data of WebService print have been sent to MFP in Windows Vista, an attempt to clear the spooler of Windows Vista is made when the job has not been finished
because of paper running out or similar, the job cannot be canceled though it has been deleted in the spooler folder.
- 14 -
[What to do]
Delete the job from the control panel in the MFP.
[Remote Scan Driver]
Restriction on selecting "Grayscale" from Remote Scan Driver
[Phenomenon]
When "Background Adjustment" (adjustable in the rage from -2 to +2) is adjusted in "Grayscale", the image quality is the same as that of +/-0.
[What to do]
To adjust it when selecting "Grayscale", perform SCAN TO E-FILING or SCAN TO FILE from the control panel of the equipment.
- 15 -
1.SMB Client vs. Windows OS Server
A:SMB Signed Connection
B:Connection without SMB Signing
C:No Connections Allowed
1.1.SMB Client vs. Windows Server 2003 SP1
Server Windows Server 2003 SP1
If client agrees: Disabled If client agrees: Disabled If client agrees: Enabled If client agrees: Enabled
Always: Disabled Always: Enabled Always: Disabled Always: Enabled
If server agrees,digital signature is done A
SMB Signing of SMB Client for the communication. B A A
default
MFP Digital signature is always done for the
C A A A
communication on the client side.
Digital signature isn't done for the
B C A C
communication for the client.
1.2.SMB Client vs. Windows XP SP2

Server Windows XP SP2
SMB Signing of SMB Client for the communication. B A A
default
C A A A
B C A C
1.3.SMB Client vs. Windows Server 2000 SP4 or Windows 2000 SP4
Server Windows Server 2000 SP4 / Windows 2000 SP4
SMB Signing of SMB Client for the communication. B B A
default
C C A A
B B A C
1.4.SMB Client vs. Windows Server NT4 SP6 or Windows NT4 SP6
Server Windows Server NT4 SP6 / Windows NT4 SP6
SMB Signing of SMB Client for the communication. B B A
default
C C A A
B B A C
1.5.SMB Client vs. Windows Me or Windows98 SE

Server Windows Me / Windows98 SE
If server agrees,digital signature is done B
SMB Signing of SMB Client for the communication. B B B
default
C C C C
B B B B
- 1 -
2.SMB Server vs. Windows OS Client
A:SMB Signed Connection
B:Connection without SMB Signing
C:No Connections Allowed
2.1.SMB Server vs. Windows Server 2003 or Windows XP SP2
Client Windows Server 2003 / Windows XP SP2
If server agrees: Disabled If server agrees: Disabled If server agrees: Enabled If server agrees: Enabled
If client agrees,digital signature is done for A
SMB Signing of SMB Server the communication. A A A
default
A A A A
communication on the server side.
B C B C
communication for the server.
2.2.SMB Server vs. Windows Server 2000 SP4 or Windows 2000 SP4
Client Windows Server 2000 SP4 / Windows 2000 SP4
default
A A A A
B B B C
2.3.SMB Server vs. Windows Server NT4 SP6 or Windows NT4 SP6
Client Windows Server NT4 SP6 / Windows NT4 SP6
default
C C A A
B B B C
2.4.SMB Server vs. Windows Me

Client Windows Me
If client agrees,digital signature is done for B
SMB Signing of SMB Server the communication. B B B
default
A A A A
B B B B
2.5.SMB Server vs. Windows 98 SE

Client Windows 98 SE
If client agrees,digital signature is done for B
SMB Signing of SMB Server the communication. B C C
default
A C A C
B C B C
- 2 -

Intranet FAX

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Intranet FAX

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Operator’s Manual

TRADEMARKS AND COPYRIGHT 1

IntranetFax Function ....................................................................................6

Chapter 2 INTRANETFAX CONFIGURATION

MFP Setup ...................................................................................................10

Chapter 3 SENDING/RECEIVING INTRANETFAXES

Precautions about Sending/Receiving IntranetFaxes............................. 16

This chapter gives an overview of the IntranetFax function.

IntranetFax Function ................................................................................................6

y IntranetFax compatible MFP -> IntranetFax compatible MFP

The IntranetFax function has the following characteristics:

This chapter describes the IntranetFax configuration.

MFP Setup ...............................................................................................................10

Setting up the DNS session

Setting up the DDNS session

Setting up the SMTP client

Setting up the SMTP server

For details of the InternetFax settings, see the following manuals:

When using the DNS server

Email Address Format 13

This chapter describes how to send or receive IntranetFaxes.

Precautions about Sending/Receiving IntranetFaxes .........................................16

Precautions about Sending/Receiving IntranetFaxes

y To use an Email agent, a mail server is required.

y Up to 6 MB of IntranetFaxes can be sent from and up to 8 MB of IntranetFaxes can be

16 Precautions about Sending/Receiving IntranetFaxes

This chapter describes troubleshooting for the IntranetFax functions.

y Is the destination Email address correctly set?

y Is the receiving MFP receiving another IntranetFax?

Unable to receive an IntranetFax

Unable to perform scanning functions after sending an IntranetFax

2-17-2, HIGASHIGOTANDA, SHINAGAWA-KU, TOKYO, 141-8664, JAPAN

© 2007 TOSHIBA TEC CORPORATION All rights reserved 2007-04

Restriction on creating IPP printer port from Windows XP

Problem when a text is overlapped with an image

Setting "Collate Print" in MacOS9

Printing on half-tone area

Restriction on updating the printer driver of "Point&Print"

Restrictions on printing through Standard TCP/IP port from Windows 2000

When a shared file is opened or copied, an error occurs

Note: Microsoft company document number (Article ID): 810907 http://support.microsoft.com/kb/810907/en-us

SP is an abbreviation of "Service Pack".

(*1) Microsoft Article ID: 329170 http://support.microsoft.com/kb/329170/en-us

Restriction on connection to Cisco Catalyste switch

The MFP can be connected to a hub according to the following settings:

2. In the case of resetting the network

- How to replace the IPv6 address letter string

Restriction on setting Primary and Secondary LoginName and Password in DDNS

Restriction on using DHCPv6 Option

Restriction on performing Ping/Traceroute

Restriction in connecting Windows OS when SMB Signing

Restriction on making failure of "Card Authentication" or "RoleBasedAccess"

Restriction on performing "ALL LIMIT" of department code

Restrictions on sending Scan to E-mail

[Applicable SYS version]

e-STUDIO451c Series T410SY0*221 or earlier versions

[Applicable SYS version]

1. Select "XPS" for the File type.

1. Press the scan button on the control panel of the equipment.

[Web Service Print]

[Remote Scan Driver]

Restriction on selecting "Grayscale" from Remote Scan Driver