MUHAMMAD AMIR IKHWAN BIN ROSLI

Seremban, Negeri Sembilan • amirrosli62@gmail.com • +60 17 782 0472

Dear Hiring manager

I am writing to introduce myself and express my genuine interest in the Administrative Support Position.
With my wide-ranging skill set, superior capacity to tackle time-sensitive issues and proven ability to deliver
best-in-class customer service, I am confident that I will exceed your expectations from my first day on the
job.

Over the course of more than 3 years, I have established a reputation as a reliable, focused professional who
is dedicated to each task that is set before me with an utmost level of professionalism, quality and
efficiency. My expertise ranges from administration, team work and account managing which increased
sales through the National Disability Insurance Scheme in Australia. On a daily basis, I am committed to
processing renewal and new business policy over the in house system Insight, attend to account managers
and clients inquiries to meet needs, create a superior customer experience and ensure satisfaction. In doing
so, I am able to communicate clearly and effectively with people from a diverse range of backgrounds and
cultures. My track record of success has been reinforced by my ability to quickly diffuse complex issues and
situations and provide creative resolutions to prevent future occurrences. Confident I can deliver the same
results with your organisation; I invite you to review my CV in detail.

Highlights of the achievements I offer include…

 Reworking the New South Wales Fire Levy increased which required extensive calculations and
liaising with the underwriter and clients to ensure a smooth transition policy renewal
 Made sure that all required documents for a policy to bind be received and COC to be issued within
24 hour of request.
 As the Lead Admin, guided new admin team members and account manger on the background of
legacy clients and the layout of the system and files.
 Recruited and mentored new hire including new account managers and admin team members.

In me, you will gain a diligent, goal-oriented professional with the agility, dedication and focus required to
successfully fill the role of Administrative Support. As such, I would welcome the opportunity to meet in
person or through a video call and discuss this opening in detail. Thank you for your consideration. I look
forward to hearing from you!

Sincerely,
Muhammad Amir Ikhwan Bin Rosli
Attached: CV