PPMP20009: Leading Lean Projects - Term 3, 2023
Assessment 1: Case Study
Student NaMOHSIN AKBAR
Marks
Assessment Criteria
Possible
Using your knowledge of the organisation and a ‘Gemba Walk’ provide an
overview of the organisation. You should include:
a. the name of the organisation,
1 b. what type of business the organisation performs, and
c. your role within the organisation.
Pre-Gemba Walk Management Meeting
a. Provide the questions and the meeting plan you developed for your
meeting with the manager. (1 mark )
b. Provide a summary of information that the manager provided about the
2 process, including the process they suggested for improvement and their
reasons for it. (2 marks)
Describe how you completed the Gemba Walk.
Include the following:
a. The location that you performed the Gemba Walk (e.g., the address of
the organisation’s building you attended to complete the Gemba Walk).
b. When the Gemba Walk was undertaken including date and time,
3 c. How long the Gemba walk took to complete.
d. Who was present during the Gemba Walk.
Explain the process that you observed during the Gemba Walk. This should
enable someone with no knowledge of the organisation or process to:
a. What is the purpose of the process?
b. What is the input to the start of the process?
c. What is the output of the process?
d. Who is the customer of the process?
e. Is the customer internal or external?
4 f. What would be the voice of the customer in relation to the output of
the process?
g. What is the value the process adds to the organisations goals.
Tools and Photos
a. Describe the tools that you used,
b. Why you used them
5 c. Provide a photo of the completed tool.
d. Also provide a photo of you completing the Gemba Walk
Describe what insights you gained from completing the Gemba Walk
Include the following:
a. What you observed.
b. What you learnt from staff working with the process.
6 c. Name and discuss the specific ‘Lean Waste’ that you identified during
your Gemba Walk?
Describe the lean transformation project you will propose.
a. Your response should identify how will you remove or reduce the Lean
Waste you identified.
b. Ensure you state key activities that will be required.
c. Ensure the actions you propose align with the concept of ‘Lean thinking’
which is described in the following quote:
7 “Lean thinking is used by companies who are looking to improve efficiency
and eliminate wastes. The ultimate goal for Lean manufacturing is to create
quality products that satisfy the customer and meet demand with as little
resources as necessary.”
Discuss and justify whether the lean transformation project that you
propose should be managed as a waterfall or agile project.
8 2
Using the ADKAR model, describe how you would manage the change
necessary to implement the outputs of the lean transformation project that
involves the actions described in question 7.
Your response must be specific to your project.
9 10
Your case study must:
a. be presented professionally,
b. including correct spelling and grammar,
c. is a maximum of four pages, and
10 d. is reflective of the examples provided in the Venngage web link on the
first page of this document, (e.g., visually appealing, concise, etc.).
Late Penalty
(-2 mark per day or part thereof)
Total
Marks
Marker's Comments
Awarded
Your overview of HARKSKININTERNATIONALP T YLTD is
quite detailed, this part needs more specific infromation ,
such as the number of employees and any unique aspects
1.5 1 that make the organistion stands out.
You've listed the questions and provided a good summary
of the manager's information. However, consider
expanding on the manager's reasons for suggesting
process improvements and how these align with Lean
3 2 principles. This will add depth to your analysis.
You've covered essential details like location, date, and
participants. Enhance your response by describing the
atmosphere or any notable events during the Gemba
Walk. Additionally, provide a more precise time duration
for the walk
2 1
Your explanation of the observed process is not clear. To
improve, consider adding specific examples or anecdotes
to illustrate each point. This will make your response
more engaging and convincing. Some information is
incompleted in this section
3.5 1.75
For tools used ensure you explain why each tool was
chosen in relation to Lean principles. You just gave genral
justification. You have provided photo but its nt clear of
4 1.5 the tool.
Elaborate on the insights gained from staff regarding their
experiences with the process. Consider providing specific
examples and linking these insights to potential
improvements. the case study could benefit from a
6 3 clearer linkage between the observed issues and the
specific lean tools used for their identification.
Your proposed Lean Transformation is promising. Specify
the anticipated benefits of each proposed activity and
how they address the identified waste. Ensure alignment
with Lean principles is explicitly discussed. It has been
suggested improvements like preventive maintenance
and staff optimization
6 2.5
Provide more context on why you suggeste approach.
Consider the project's complexity, adaptability, and
potential changes during implementation.You mentioned
1 that waterfall appraoch will be used without logical
justifications
Ensure that your response is specific to your proposed
project. Include details on how each element of ADKAR
will be addressed in the context of your Lean
Transformation. a deeper dive into how the ADKAR
6 elements will specifically support the lean transformation
in the context of a car wash service could add value.
4 pages,. Evaluate the overall presentation for
professionalism, visual appeal, and adherence to
guidelines. Ensure the document is concise.Your effort is
commendable. Addressing these suggestions will enhance
2 1 the depth and clarity of your assessment. Feel free to ask
any questions for further clarification.
40 20.75