Week 1

EMOTIONAL INTELLIGENCE:
IT STARTS WITH YOU
Introductions &
Ice Breaker
Zoom Tag!
YOU WILL LEARN
• Definition and value of
Emotional Intelligence
• Emotional Intelligence at
work
• Building Self Awareness
as a start

Zoom Poll
EMOTIONAL
INTELLIGENCE
DEFINED
The ability to monitor one’s own and others’
emotions, to discriminate among them and
use this as information to guide one’s thinking
and actions. Emotional Intelligence means
utilizing all emotions intelligently.
IQ vs. EQ
“Historically, emotions have been thought to have no place in the
classroom or workplace (Sutton & Wheatly, 2003). Yet today, we know
empirical research supports the belief that EI has the potential to
influence decision making, health, relationships, and performance in
both professional and academic settings (e.g., Brackett et al.,
2013; Brackett, Rivers, & Salovey, 2011).”

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WHY EMOTIONAL INTELLIGENCE MATTERS FOR YOU

YOU with your YOU with your YOU with your

colleagues supervisor students
More productive More motivation Better service
More positive More trust Easily to resolve
More job satisfaction conflicts
Less frustration for
both of you
More tools to use to
connect

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EMPATHY IS OUR
EMOTIONAL
RADAR
Empathy is NOT the same as
compassion or sympathy
It’s about putting yourself into
someone else’s shoes while
setting yourself aside
It’s about picking up subtle cues
that people send our way
 EMOTIONS ARE CONTAGIOUS
“Emotional Intelligence is knowing
how we and others feel, why we feel
that way, and knowing what can be
done about it. It is the ability to
understand and use the power of
emotions wisely. - Daniel Goleman

• Mirror neurons
• Generate enthusiasm, performance soars
• Generate anxiety or frustration,
performance tumbles.
• Positive and negative emotions spread
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EMOTIONAL INTELLIGENCE IS NOT…

• Being nice
• Letting all your feelings out
• Gender based – women are not necessarily
“emotionally smarter” than men
• Fixed genetically
• Being emotional

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ELEMENTS OF EMOTIONAL INTELLIGENCE
Self Awareness Self Management

Aware of Yourself Manage Your Behaviours

Social Awareness Relationship Management

Empathy for Others Relate to Others 10

Table Exercise

At your tables, discuss stories

or examples where each of the
Emotional Intelligence
elements were or were not
demonstrated.

In each case, describe the

IMPACT of the behaviours on
YOU and YOUR TEAM.
Self – Assessment & Share

Reflect on the Emotional Intelligence test taken

online.
Note the areas in which you need to focus on
and why.
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THE RESULTS MODEL

EVENT RESULTS

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THE RESULTS MODEL

EVENT

MAP RESULTS

RESPONSE
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WHY IS THIS IMPORTANT?

“Out of control
emotions make
smart people
stupid.”
– Daniel Goleman
The Amygdala
Takeover
Adjust the Map:

STOP
• Make a concerted effort to stop
yourself before you speak or respond
with actions.

CHALLENGE
• Then challenge your thinking. Think
through your options. How else can I
respond?

CHOOSE
• Then choose the course of action that
is most appropriate.
Emotional Bank
Accounts
 EMOTIONAL INTELLIGENCE BUILDING
- Continuously develop and learn
- Start with building Self Awareness
- Listen to your own voice and body language
- Challenge yourself
- Work with a coach & seek feedback
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THANK YOU

Chantal Jones

chjones@vcc.ca