Gacias Ramil JR G.

BSBA FMGT 2-C

Banking and Financial Market Case Studies

Flexibility and Scalability

Lombard Odier has come under pressure on how to differentiate themselves from large retail banks
competing in private banking. Nevertheless, Bank’s had provided service and solution as to how to deal
with as such. One of which is introduction of full colour printing and variable per page pricing depending
on colour usage. It is understood that full-colour printing shortens the turn-around time thereby turning
the document around faster than ever. Furthermore, full-colour printing makes it even easier for the
bank to disparate their business from the others seeing as full-colour printing is relatively intriguing. The
advice on document design didn’t draw distinction from that of full colour printing for the reason it
makes the customer business more flexible than ever.

Having said that, apropos of emphasizing specialized expertise, the bank’s had provided dedicated in-
country service desk and on-site single point of contact to ensure seamless processes and performance of
infrastructure. With that, not only will it improve the customer’s specialized expertise, but also foster
customer’s scalability. Why? Bank’s service is proven efficient and had pledged to monitor seamless
processes on the part of its customer. It should come as no surprise with Lambord Ordiel netted itself a
faster transaction and improved communication.

End-User Productivity

It goes without saying that End-User Productivity had great an impact on banking and financial
business in view of the fact that meeting its customer satisfaction is necessary. Several challenges had
soared on the part of bank’s customer and thus bank’s had provided services and solutions. Challenge,
that is, rationalizing a diverse printing network, spread over nine floors, which didn’t meet the needs of
the customer bank’s 900 employees. In view of the foregoing, the state of the art print fleet was
installed. State of the art concerns the general development of something, especially of a device.
Therefore, rationalizing print fleet calls forth an increase of production. With that, it could be said that
investing in asset is worth more the time than investing in costs incurred.

Furthermore, the bank’s had provided a service contract providing an onsite Xerox operations manager
to monitor the fleet, handle requests for technical assistance and manage preventive maintenance and
supplies. The contract per se calls forth an End- user productivity seeing as monitoring and fixing
suppress the amount of time that could have otherwise forgone. Especially in preventive maintenance
however, employees could satisfy itself in more production.

And finally, assistance with an internal communications plan and change management processes to
involve employees and ensure a successful transition. In, fact it was a smart move on the part of bank’s
solution to have them employees involved to boost productivity. The view must be like this, it should not
be always the business per ser that bank’s immediate concern, but also must concern itself on its asset.
Cost Reduction

Cost reduction had all the more become important as a concern for every Banking and Financial
Business. As a matter of fact, many businesses per se had benefited from the solutions and services of
Bank’s concerning cost reduction. First off, the French Multichannel Banking company who had benefited
on the solutions brought upon by the bank’s. In view of the benefit, that is, Total costs reduced from
implementation of an access- controlled online document management system brought upon by the
bank’s per se. Same goes for the French Loans Company drives down coast to permanent through Xerox
hosted system by bank’s.

Moreover, the Multinational company managed to drop 20$ in print related helpdesk calls with the
new commercial model of per-seat charging. However, banking business in Portugal attained a total cost
control with 25% reduction in volume of paper used by instituting state of the art print fleet. On the part
of Global Finances Services Company, 35% overall cost savings was achieved through simplified printing
and scanning, leading the devices down to 5,000. Regardless, European retail bank