The Leading

Facilities Management
Company for
Saudi Arabia
 ABOUT US
Muheel is one of the leading facilities management companies in the Kingdom of Saudi Arabia
with over 40 years of operating experience, and a workforce of 1600 deployed across the
region.

Muheel provides Integrated facilities management (IFM), which is the method of consolidating
your property services under one contract and a single management team.

Packaging your services together allows you to improve services, cut costs and juggle fewer
contractor relationships. Thus saving you time, resources, money and energy.

In 2016 we changed our name from Al Muhaidib to Muheel to celebrate the coming together of
two great companies to create one of the leading facilities management companies in region

Helping to
Create Better
Places to Work
and Live

www.muheel.com
Skilled Workforce
of more than
1600 Employees

Technical Cleaning Business

Services Services Services

Help Desk & Security Subcontractor

CAFM Services Management

OUR SERVICES
All our staff are trained in our Center for Service Excellence Center before they are deployed onto
site. Staff are taught health and safety basics, grooming and hygiene standards, and job specific
skills.

All of our training modules and standard operating procedures are developed using international
best practices. Its how we maintain consistent service excellence for our clients..
 CLEANING SERVICES
We know good consistent cleaning standards can make a big difference to your customers perception of
your business and it's brand.

We are experienced in delivering a range of cleaning services in a variety building environments and
sectors. We achieve this by focusing on developing cleaning skills of our staff and our frontline
supervisors.

Our housekeeping teams are trained to use the internationally recognised colour coding system.

The aim of a colour coding system is to help prevent cross contamination during the cleaning process.
For example red cleaning equipment is only used in washrooms, where as and blue is only used for
common and offices areas.

Muheel Soft Services Supervisors undergoing training at the Center of Service Excellence. They are
taught the core cleaning skills, so they can better lead their teams.

www.muheel.com 7
 TECHNICAL SERVICES
Muheel Facilities Management are experts in building
technical services such as chillers, pumps, motors, etc.
Our staff training and maintenance schedules are
developed using SFG20, which is an international
reconsidered building maintenance standard. It defines:

• How many times a year maintenance should be

conducted to prevent over or under maintenance.
• How to carry out maintenance task correctly & safely.
• What skill set is required to complete the maintenance
task.

Our engineering team will design and

implement a Preventive Planned Maintenance
(PPM) Plan suitable for your properties.

The PPM’s will be uploaded into the CAFM

system and will be automatically pushed out to
each site dispatcher.

PPM’s are staggered across the year to

prevent resource over loading.

www.muheel.com 7
CAFM SYSTEM
FSI Concept Evolution is Muheel’s Computer Aided Facilities Management (CAFM) System. FSI is a
web based software that enables monitoring and control of hard and soft services, maintenance
activities and the control sub-contracts.

The system provides fully integrated Asset, Helpdesk and Planned Maintenance functionality for both
Hard and Soft services, and a suite of fully integrated modules, to enable the capture of facilities data
into a central repository.

This single repository facilitates meaningful data retrieval in report format to provide the basis for
performance monitor, more informed management decisions and strategic policy choices aimed at
improved efficiencies, quality of services, customer satisfaction, and overall lifecycle cost reduction in
maintenance service provision.

By using the FSI Concept user interface, we can establish key performance indicators (KPIs) to
monitor asset conditions and trigger automated action based on changes. We can create, assign,
monitor, notify, and report on key process components such as work orders, service desk tickets, and
purchase orders, including status, from start to finish. We also include attachments, such as maps,
pictures, and URLs to each record or task to enhance communication and productivity further.

The system will be able to provide:

• Immediate access to contract information

• 24 hour accessibility of all current and historical information
• One point of contact for all queries and all services
• Provide a contract wide information to all authorized users
• Offer flexible reporting to whoever needs it, when needed and in real time
• Provide a comprehensive asset management system
• Provide a resource to manage operatives and subcontractors
• Maintain job details and manage planned maintenance tasks
• Provide real time reporting against the Performance Measuring System (SLA)
 CUSTOMER CARE CENTER
Muheel’s Customer Care Center (CCC) will provide the Helpdesk service 24 hours per day, 365 days
per year to deal with all FM related service enquiries and will provide the essential coordination of the
service delivery. It will provide a single point of contact for end-users across your portfolio.

The CCC team will log or facilities and maintenance requests against regions, zones, buildings and
services.

Our system will allow works to be tracked seamlessly from initiation to completion, and will provide a
flexible and scalable call handling solution.

The business logic in our CAFM system enables us to define how the system reacts when
a request for service is received, in this way we ensure all necessary information is captured quickly
and efficiently from the outset with minimal input from the person making the request.

There is consistency of data capture through the use of compulsory fields which ensures that
operational performance reporting is based on standardized data.

The CAFM system drives business process by ensuring that all necessary information is captured
during initial contact, effectively maximizing the possibility of first time fix, thereby reducing the
possibility of unnecessary and potentially costly follow-up visits.

All CCC Operators will attend have following training:

• Customer Service Skills

• FSI Concept Evolution
• Service Call Management
• Escalation Procedures
• Contract Requirements

www.muheel.com 8
Real Time Task &
Workforce Management

Mobile Solution
The CAFM solutions supports the use of a mobile work force management solution that could be used to
manage field-based supervisor/team leaders by sending work orders (both reactive and scheduled) directly to
their mobile device. The supervisor is able to record the time spent on a work order and change the status
accordingly.

Asset audits and data collection can also be captured and managed through the mobile solution. Asset data
will be collected and updated in the CAFM Database in real-time.

The use of Mobile Solution would require a phasing in of its implementation allowing staff to familiarize
themselves with the chosen system and the associated processes before full implementation thereby
mitigating the normal risks and issues associated with a project of this nature.
 SIX STEP DELIVERY
MODEL
Muheel’s ability to deliver a high-quality level of
service every single day for our clients comes
from our Six Step Delivery Model.

It has been developed over years to help keep

site operational teams and business support
functions focused on key areas that help drive
and maintain service excellence for our clients.

www.muheel.com 4
HEALTH & SAFETY
Health and Safety is truly embedded into the culture of Muheel and its employees. Through our
Safety Action groups we empower and engage all our employees to find ways to improve HSE at
all levels.

It’s this Safety First culture that ensure we deliver a consistent quality service without
jeopardizing the safety of our employees, your buildings and the communities we operate in. Our
Health and Safety policies, procedures, systems and regular audits ensure that our employees
operate and maintain your facilities safely.

Our Health and Safety policies, procedures, systems and regular audits ensure that our employees
operate and maintain your facilities safely.

Safety First
Culture

www.muheel.com
ENERGY MANAGMENT
Muheel Energy Management Team not only engages in designing innovative energy
efficient solutions tailored specifically to our client’s needs, it also guarantees the
savings.

On average we can achieve 25-35% energy savings for our clients.

If you do not wish to, or are unable to use your own capital for an energy efficiency
project, our finance options make it simple and affordable to take the initial plunge. We
can finance the project and share the savings with you.

ENERGY MONITORING
Before starting any energy projects we encourage our clients to capture at least 12
months worth of energy data for each building.

To help achieve this Muheel can install wireless Low Voltage meters and water meters
in each property. These meters connect to central controller that pushes energy data to
a cloud server. We can then use Tridiums latest analytical data software to map your
energy trends for each building, or across the full portfolio.

This 12 months of energy data will form the base line for any savings program that our
clients implement
OUR EXPERIENCE

Focused on
Service
Excellence

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Corporate | Saudi Airlines
Muheel provides Integrated Facilities Management
Services for Saudi Airlines Head Quarters, and its
surrounding Administration Buildings.

Client: Saudi Airlines

Location: Jeddah
No. of Buildings: 165
Services Maintenance
Cleaning
Hostess
Landscaping
Waste Management
Pest Control
Help Desk
Muheel Emplyees : 450

Retail | Abdul Latif Jameel Premises

Muheel provides Mobile Maintenance Services for

Abdul Latif Jameel’s Head Office, Administration
Buildings, Vehicle Showrooms and Service
Centers

Client: Abdul Latif Jameel

Location: Regional
No. of Buildings: 123
Services Maintenance
Muheel Staff : 70

Education | Prince Sultan Aviation Academy

Muheel provides Integrated Facilities Management
Services for Saudi Airlines Prince Sultan Aviation
Academy

Client: Abdul Latif Jameel

Location: Jeddah
No. of Buildings: 2
Flight Simulators: 8
Services Maintenance
Cleaning
Landscaping
Waste Management
Pest Control
Help Desk
Muheel Staff : 50
 Residential | Saudi Airlines Hostess Compound
Muheel provides Integrated Facilities Management
Services for Saudi Airlines Female Hostess
Accommodation.

Client: Saudi Airlines

Location: Jeddah
No. of Buildings: 165
Services: Maintenance
Cleaning
Porters
Uniform Tailoring
Landscaping
Waste Management
Pest Control
Help Desk
Muheel Emplyees : 550

Industrial | Aramco Gas Plants

Muheel provides HVAC Maintenance for five of
Saudi Aramco’s Gas Plants. 50% of our AC
Technicians are Saudi Nationals.

Client: Saudi Aramco

Location: East Region
Sites: 5 Gas Plants
Services HVAC Maintenance
Muheel Emplyees : 28

HealthCare | Saudi Airlines Medical Center

Muheel provides Integrated Facilities Maintenance
for Saudi Airlines Medical Center

Client: Saudi Aramco

Location: East Region
Buildings: 1
Services Maintenance
Cleaning
Landscaping
Waste Management
Pest Control
Help Desk
Muheel Emplyees : 42
 OUR SECTORS

Muheel offers complete facilities management Commercial Gas & Oil

services for multitude of business sectors
across the Kingdom.
Residential Aviation
We handle the operational delivery of facilities
management for our clients properties, freeing
Healthcare Education
them up to concentrate on their core business.

Our delivery solutions are tailored built around

Government Infrastructure
the specific needs of our clients.

CONTACT US
MUHEEL SERVICES LLC Contact us we're ready
info@muheel.com
to deliver your
www.muheel.com
Facilities Management

services today

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