Refocus Your Strategy for Success 24/1/24, 20:19

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January 24, 2024

Have you ever put a lot of time and energy into strategy work, but instead
of finding clarity, ended up even more overwhelmed by conflicting
priorities?

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Refocus Your Strategy for Success 24/1/24, 20:19

Harvard Business School professor Felix Oberholzer-Gee says it doesn’t

Listen | 28:28
have to be this way. He argues that all companies should simplify and
Play
focus on two value drivers: customer satisfaction and employee

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In this episode, he offers step-by-step guidance for implementing a value-
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based strategy in your organization, using a “value map.” He also

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explains why it’s important to separate financial planning from strategic
planning.

Key episode topics include: strategy, creativity, design thinking,

Starbucks, Apple, aesthetics, design, customer centricity, consumer
research, competition.

HBR On Strategy curates the best case studies and conversations with the
world’s top business and management experts, to help you unlock new
ways of doing business. New episodes every week.

Listen to the full HBR IdeaCast episode: Streamlining Your Company’s

Strategy (2021)
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This article is about STRATEGY

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Related Topics: Business Management | Customer Experience

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