Professional Documents
Culture Documents
Business Services
Business Services
Chapter 4
Business Services
Q.6. In order to meet the social goals like improving the standard of living for
weaker sections of the society, providing health care and hygienic conditions in
slum areas, etc. Which services are provided
(A) Involvement
(B) Inseparability
(C) Indifference
(D) Intangibility
Q. 10. Electronic Fund Transfer (EFT) by banks can be done in which of the
following ways:
Q.11. The person whose risk is insured is called .............and the firm which
insures the risk of loss is known as …………..
Q. 13. Name the principle of insurance where it is the right of the insurer to
stand in the place of the insured after settlement of a claim as far as the right of
insured in respect of recovery from an alternative source is involved.
(A) Mitigation
(C) Contribution
(B) Indemnity
(D) Utmost good faith
Q.16. Which insurance policy should be taken by the shipping company in order
to insure the loss of freight in case cargo does not reach the destination
due to damage or loss in transit?
Q.17. Duration of fire insurance policy generally does not exceed how many
years?
(A) 2years
(B) 1 year
(C) 3 years
(D) 5 years
Column I Column II
1. Intangibility (i) Participation of customer is required
2. Inconsistency (ii) Cannot be stored for future
3. Involvement (iii) One can only experience
4. Inventory (iv) Performed exclusively as per
customer’s choice
(A) 1. (ii), 2. (iii), 3. (i), 4. (iv)
(B) 1. (iv), 2. (i), 3. (iii), 4. (ii)
(C) 1. (iii), 2. (ii), 3. (iv), 4. (i)
(D) 1. (iii), 2. (iv), 3. (i), 4. (ii)
Q.22. Match the following concepts given in column I with suitable options
given in column II:
Column I Column II
1. Current Account (i) Combination of debit and deposit
account
2. Recurring Deposit Account (ii) Transaction on shares
3. Multiple Option Deposit Account (iii) Cumulative deposit scheme
4. DEMAT Account (iv) Overdraft Facility
Q.23. Match the following concepts given in Column I with the suitable options
given in Column II
Column I Column II
1. Payment made using UPI (i) Credit Card
2. Transfer money electronically from (ii) Cash on delivery
back account
3. Good bought on credit (iii) BHIM
4. Payment done after receiving the (iv) EEFT
commodity
Q. 25. Suman has started an NGO to help poor kids in education. She has hired 2
more people to help her with the initiative.
Considering the above case, identify which type of business service is Suman
involved in?
Q.26. Rahul owns a restaurant. One day, fire broke out at his restaurant and he
incurred a huge loss. Rahul was not much worried about it because he had the
loss covered as he had the insurance.
Considering the above case, identify the type of insurance Rahul had?
Q.27. Arif works in a food delivery firm. His manager has asked him to obtain
signatures of the customers after delivering food at their home.
(A) Intangibility
(B) Inseparability
(C) Inconsistency
(D) Involvement
28. Simran wants to send money to her mother, who is living in a different state.
She only has an option to do a an electronic transfer
(A) NEFT
(B) RTGS
(C) IMPS
(D) All of the above
Q. 29. Puneet wants to buy a new machine for his restaurant, He requested his
father to lend him ₹20,000 and he will add his ₹40,000 in the total amount that
is required to buy a machine.
0. 30. Shanti has deposited ₹1,00,000 in HDFC Bank after opening a savings
account. After one year opening the account, Shanti required a personal
loan of ₹2,00,000. She spoke to the bank manager and he agreed to give the
loan to her.