Splunk® IT Service Intelligence

Release Notes 4.15.2

Generated: 6/12/2023 8:53 am

Copyright (c) 2023 Splunk Inc. All Rights Reserved

 Table of Contents
Release Notes.......................................................................................................................................................................1
New features in Splunk IT Service Intelligence.........................................................................................................1
Fixed issues in Splunk IT Service Intelligence...........................................................................................................1
Known issues in Splunk IT Service Intelligence........................................................................................................2
Removed features in Splunk IT Service Intelligence.................................................................................................2

i
Release Notes

New features in Splunk IT Service Intelligence

This version has these new and changed features.

Entity Integrations

New feature or
Description
enhancement
BMC Remedy/Helix ITSI supports bidirectional integration with BMC Remedy for Helix incidents. For more information about the
integration integration, see Integrate ITSI with BMC Remedy in the Event Analytics manual.

ITSI upgrades

New feature or
Description
enhancement
When you begin an upgrade to the latest ITSI version, you can now view the status of the migration jobs that run
Prechecks table and during the upgrade, providing additional context about the specific ITSI objects that may be causing issues with an
status upgrade and helping you to pinpoint issues. For more information about troubleshooting issues during an ITSI
upgrade, see Prechecks fail during the upgrade.

Dashboards

New feature or
Description
enhancement
You can now view the status of jobs that run to determine whether your environment is ready for upgrade on the
Upgrade Readiness
ITSI Upgrade Readiness dashboard by checking the new Check completed and Check dashboard panels. For
dashboard enhancements
more information, see Use the ITSI Upgrade Readiness dashboard.

Service Insights

New feature or
Description
enhancement
You now have the ability to create custom KPI threshold windows to account for time periods when your KPI
Custom threshold
threshold values may vary due to seasonal events, helping you to avoid false alerts. For more information, see
windows
Create custom threshold windows.

You will now see the time zone displayed as part of the titles for default ITSI KPI threshold templates to clarify which
time zone is applied to the template. For example: 1-hour blocks every day (adaptive/percentage) (PDT)
Time zone for KPI
(UTC-07:00). When you clone threshold templates, you will also see the time zone displayed in the title for the
threshold templates
cloned KPI threshold template. This update helps you confirm that you are viewing KPI data for the correct time
period.

Enable local timezone for When you clone KPI threshold templates, you now have the option to enable the Local timezone toggle, which
KPI threshold templates adjusts the time policy's time zone to match your local time zone. You can find the local time zone in Preferences.

Fixed issues in Splunk IT Service Intelligence

This version of IT Service Intelligence was released on June 1, 2023 and includes fixes for the following issues. Issues
are listed in all relevant sections, so some issues might appear more than once.

1
Adaptive Thresholding

Date resolved Issue number Description

2023-05-18 ITSI-29672 KPI preview fails to render sometimes

2023-05-17 ITSI-30132 Backport the bug fixes for 4.15.2

2023-01-24 ITSI-27867 In Adaptive Thresholding Clicking on apply button shows any warning as errors in UI.

Backup/Restore and Migration Issues

Date resolved Issue number Description

2023-05-16 ITSI-30105 Backport the fix to accelerate the fields in itsi_service and itsi_base_service_template collection

2023-05-12 ITSI-29305 Restore is failing for the large backup on the WiredTiger Storage engine for the MongoDB

Maintenance Window

Date resolved Issue number Description

2023-05-18 ITSI-29732 Maintenance Window page is stuck at Loading at Configurated Entities tab intermittently.

Performance

Date resolved Issue number Description

2023-05-18 ITSI-29672 KPI preview fails to render sometimes

Service Templates

Date resolved Issue number Description

2023-05-17 ITSI-30132 Backport the bug fixes for 4.15.2

Known issues in Splunk IT Service Intelligence

This version of IT Service Intelligence (ITSI) has the following known issues and workarounds. If no issues appear here,
no issues have yet been reported.

Removed features in Splunk IT Service Intelligence

This page lists computing platforms, browsers, and features for which IT Service Intelligence (ITSI) has deprecated or
removed support in this version.

What does "removed" mean?

When ITSI removes support for a feature, browser, or platform, it means that the feature, browser, or platform no longer
works with the ITSI platform, and customers must find an alternative.