FRONT OFFICE MANAGEMENT QUIZ 1

1. A level of service provided by a hotel with a wide range of conveniences for the guest?
A. SERVICE B. FULL SERVICE C. FULL HOUSE
2. Tourists who plan vacations to understand the culture and environment of a particular area.
A. TOURIST B. ECO TOURIST C. CORPORATE GUESTS

. TERMINOLOGY. Reserving guest rooms in the distant future.

ANS. BLOCKING ON THE HORIZONS

4.A male attendant to park and clean the car.

ANS. VALET

5. During _____________, a front office accounting system is responsible for tracking guest charges
against his/her purchases from the hotel restaurants, room service, bar, or any outgoing telephone calls
made via the hotel’s communication systems.

ANS. OCCUPANCY

6-10. Basic Responsibilities of Front Office Department. GIVE ME 5.

ANS. Creating guest database

Handling guest accounts

Coordinating guest service

Trying to sell a service

Ensuring guest satisfaction

Handling in-house communication through PBX

11-14. Front office department includes. GIVE ME 4

• ANS. Front Desk

• Uniformed services

• Concierges

• Front Office Accounting System

• Private Branch Exchange (PBX), a private telephone network used within an organization

15. These operations are visible to the guests of the hotel. The guests can interact and see these
operations.

ANS. Front-House Operations

16. Front Office staff conducts these operations in the absence of the guests or when the guest’s
involvement is not required.
 ANS. Back-House Operations

17. It is the stage when the customer is planning to avail an accommodation in the hotel. In this first
stage, the customer or the prospective guest enquires about the availability of the desired type of
accommodation and its amenities via telephonic call or an e-mail.

Ans. PRE ARRIVAL

18. A guest who has reserved an accommodation neither turns up nor cancels it.

ANS. NO—SHOW

19. 100 percent hotel occupancy; a hotel that has all its guest room occupied.

ANS. Full house

20. WHAT IS MY FULL NAME?