REPUBLIC OF ZIMBABWE ZIMBABWE NATIONAL

WATER AUTHORITY

Agency
Whole of Government Performance Management
System

Period: 2022

ZIMBABWE NATIONAL WATER AUTHORITY

SECTION A: Profile of the Ministry/Department1/Agency (MDA)

1. MDA: ZIMBABWE NATIONAL WATER AUTHORITY Code:2 ………………………………….

2.a MDA Vote Number: ………………………………….

2.b Sector(s) Name(s):3 WATER AND SANITATION Code: ………………………………….

3. Agency Vision Statement:

To provide universal, safe and affordable water security

4. Agency Mission Statement:

To sustainably deliver quality water to all whilst making strategic water infrastructure investments that facilitate
human and economic development

5. 5.a. National Priority Areas that the Agency is Contributing to:

Description of NPA
NPA 1 Environmental protection, climate resilience and natural resources management

NPA 2 Economic growth and stability

NPA 3 Transport, infrastructure, and utilities

NPA4 Food security and nutrition

NPA5 Governance

NPA6 Devolution and Decentralization

NPA7 Human Capital Development

NPA8 Health and Well-being

NPA9 Housing

1
MDA refers to an institution with a separate budget vote
2
The codes are system generated although they can be manually prepared
3
If MDA belongs to many Sectors, start with the ones allocated more resources and also with the highest contributions to
results

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 5.b. National Key Result Areas that the Agency is Contributing to:

Description of NKRA
NKRA 1 Environment and Climate Protection – NPA1

NKRA 2 Sustained Growth – NPA2

NKRA 3 Provision of improved Infrastructure and services – NPA3

NKRA 4 Food Security – NPA4

NKRA5 Public Service Delivery – NPA5

NKRA6 Equitable regional development – NPA6

NKRA7 Innovation and knowledge driven economy – NPA7

NKRA8 Public health and well-being – NPA8

5.c. National Outcomes that the Agency is contributing to:

National Outcome
NOUC 1 Environment protected – NKRA1

NOUC 2 Macro-economic Stability – NKRA2

NOUC 3 Improved infrastructure and access to services – NKRA3

NOUC 4 Improved food security – NKRA4

NOUC 5 Improved Self-sufficiency – NKRA4

NOUC 6 Enhanced service delivery – NKRA5

NOUC 7 Improved inclusive governance and socio-economic development – NKRA6

NOUC 8 Specialized workforce – NKRA7

NOUC 9 Improved access and utilization of advanced knowledge and technology – NKRA7

NOUC Improved quality of life -NKRA8

10

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 5.d. Sector Outcomes that the MDA is contributing to:
Sector Name Sector Outcome
SOUC 1 Water and Sanitation Improved Ecosystem health – SKRA1

SOUC 2 Water and Sanitation Increased growth in the Agricultural sector – SKRA2

SOUC 3 Water and Sanitation Increased growth in the energy sector -SKRA3

SOUC7 Water and Sanitation Improved Water Supply – SKRA3

SOUC8 Water and Sanitation Improved Sanitation and hygiene – SKRA3

SOUC9 Water and Sanitation Improved agricultural production – SKRA4

SOUC12 Water and Sanitation Improved disaster risk management – SKRA5

SOUC13 Water and Sanitation Improved consumer satisfaction – SKRA5

SOUC15 Water and Sanitation Improved administrative decentralization – SKRA6

SOUC17 Water and Sanitation Increased access to water, sanitation and health environment - SKRA9

SOUC18 Water and Sanitation Improved Climate Action

5.e. Key Contributing Partners

NOUC. SOUC. Other
Prog. Ref. No. Contributing MDA
Ref. No.4 Ref. No. Contributors
5,6 12,13,15 1 (Governance) • PRAZ
• ZIMRA
• CGU
• OPC
• Auditor general
1,2,3,4,9 1,2,3,7, 2 (Integrated • MLAFWRR
17, 18
Water Resources • Ministry of Finance
Management) • ZINWA
• District Development Fund
• Local Authorities
• Catchment Councils

4
NOUC which the Ministry is contributing to

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 • Sub Catchment Councils
• NGOs
• Private Sector
• Dept of Irrigation
• NAC
• Environmental Management Agency
• National Coordination Unit

6. MDA Programmes and Outcomes

Prog. Code Programme Name Programme Outcome/s

1 GOVERNANCE 1. Enhanced corporate governance

2 INTEGRATED WATER RESOURCES 1. Increased water supplied

MANAGEMENT
2. Improved access to water

7. Terms of Reference
a. Establishing Act (birth certificate)
• Constitution of Zimbabwe (Amendment No. 20)
• Water Act chapter 20:24
• ZINWA Act Chapter 20:25
• Public Finance Management Act [22: 19]
• Public Procurement and Disposal of Public Assets Act (Chapter 22:23)
• Public Entities Corporate Governance Act (Chapter 10

b. Other sources of power

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 8. Policies Applicable for the Agency
Title Policy Code Provision5 Programme Code
1. Mines and 2
Minerals Act 21:05

2. Factories and 2
Works Act 14:08

3. Labour Act 28:01 1

4. Public Finance 1
Management Act
22:19

5. Procurement Act 1
22:14

6. EMA Act 20:27 2

7. WHO Guidelines 2
2002

8. International 1
Financial
Reporting
Standards (IFRS) /
IAS 2013
9. Corporate 1
Governance
Framework
(MOSEP)

10. SI 206 of 2001 1

11. Indigenisation Act 1

and Economic
Empowerment Act
14:33
12. Public Health Act 1
15:09

5
Indicate entirely or sections of it

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 Title Policy Code Provision5 Programme Code
13. NSSA Act 17:04 1

14. Engineering 1
Council Act 27:22
15. SI 161 of 2010 1
Engineering
Council
Regulations

16. National 2
Environmental
Policy 2003,
Section 4.2

17. SAZ Standards 560 1,2

of 97
18. Criminal Law 1
Amendment Act
20:11
19. Criminal Procedure 1
and Evidence Act
20:07
20. SI 263 of 2002, 2
Food and Food
Standards (Natural
Mineral and
Bottled Drinking
Water) Regulations
21. SI 202 of 1998, 1
HIV/ Aids
Regulations
22. SI 15 OF 2006 1
National
Employment Code
23. Code of conduct 1
24. Ethics Policy 1
25. Corporate 1
Governance
Charter
26. Internal Audit 1
Charter

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 Title Policy Code Provision5 Programme Code
27. Internal Audit 1
Manuals
28. Water Supply 2
Design Manual
29. Quality Assurance 2
Manual
30. Internal Control 1
and Accounting
Procedures Manual
31. Stakeholder 1
Relations Policy
32. ICT Policy 1
33. Disaster Recovery 1,2
Plan
34. Corporate and 1
Social
Responsibility
35. Brand Policy 1
36. HR Policies and 1
Procedures Manual
37. Motor Vehicle 1
Policy
38. Water Supply Rules 1
39. Water Supply 2
Operator’s Manual
40. Hydrological 2
Procedures
Operational
Manuals Volume i-
iv

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 SECTION B: PERFORMANCE FRAMEWORK FOR THE MDA

9.Programme Performance Framework

9.a. Programme Outcome Linkages

Contribution NPA National KRA National Outcome

Outcome Statement Policy Code/s Reference/s Reference/s Reference/s
Partner/s Description
Agency Programme (AP) 1: GOVERNANCE
OUC1 Enhanced corporate • PRAZ • Procurement 5 5 6, 7
governance • ZIMRA regulation
• CGU • Tax
• OPC compliance
• Auditor • Monitor
general compliance
with Public
entities and
corporate
governance
Act
• Monitoring
and
evaluation
• Auditing

Agency Programme (AP)2: INTEGRATED WATER RESOURCES MANAGEMENT

OUC 2 Increased water supplied • MLAFWRR • Policy 1,2,3,4,6,7,8,9 1,2,3,4,6,7,8 1,2,3,4,5,9,10
• Min of Development
Finance and
• DDF coordination
• Local
Authorities

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 • CC • Drilling and
• SCC equipping of
• NGOs boreholes
• Private
Sector • Development
• DoIrr of rural and
• NAC urban service
• EMA centers
• NCU
• Approval of
EIAs/Pollution
control/Water
Quality

• Development
of Irrigation
Infrastructure

• Coordination
of the WASH
sector
OUC 3 Improved access to water • Policy 1,2,3,4,6,7,8,9 1,2,3,4,6,7,8 1,2,3,4,5,9,10
Development
and
coordination

• Drilling
boreholes

• Development
of rural and

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 urban service
centers

• Approval of
EIAs/Pollution
control/Water
Quality

• Development
of Irrigation
Infrastructure

• Coordination
of the WASH
sector

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 9.b Outcome Performance Framework

Targets
Baseline
Cod Prog 2021 2022 2023 2024 2025
Outcome KPI
e : ref: Value Year T T T T
T A AV T PV T PV T PV T PV
L L L L
Enhanced 1 Board Meetings 4 202 4 4 0 4 0 4 0 4 0 4 0
Corporate (no.) 0
Governance

1 Procurement A 202 A A 0 A 0 A 0 A 0 A 0
ranking Index 0

OUC 1 Salary/revenue 19 202 19 30 0 30 0 30 0 30 0 30 0

1 ratio 0

1 AGM and Audit 2 202 2 2 0 2 0 2 0 2 0 2 0

reports (no.) 0

1 Management 12 202 12 12 0 12 0 12 0 12 0 12 0
reports 0

Improved 2 Hectares under - 202 0 +/- 327 +/- 500 +/- 500 +/-
- - 1320
access to irrigation 1 10 6 10 0 10 0 10
OUC (ha) % % % %
water
2

Number of 5000 202 5000 +/- 7000 +/- 800 +/- 800 +/- 800 +/-
households 1 500 700 0 80 0 80 0 80
0 0 0
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 Improved 2 New Dams 1 202 3 2 0 4 0 2 0 5 0 2 0
OUC
water 0
3
supplied
2 New Boreholes 102 202 700 322 +/-7 7000 +/- 857 +/- 857 +/- 857 +/-
0 700 5 10 5 10 5 10
% % %
2 Raw water 1.20 202 1.34 1.34 +/-5% 1.474 +/- 1.50 +/- 1.55 +/- 1.63 +/-
volumes 0 5% 5% 5% 5%

2 Clear water 31.2 202 33. 7 26.0 -7.63 55.1 +/- 57.5 +/- 60.0 +/- 62.5 +/-
volume 0 7 5% 5% 5% 5%

2 Stakeholder 83 202 85 85 +/-5 90 +/-5 90 +/- 90 +/- 95 +/-

satisfaction (%) 0 5% 5% 5%

2 Revenue 2.20 202 2.31 4.6 +/-5% 20.6 +/- - - - - - -

(Billions ZWL$) 0 5%

T = Target A = Actual AV = Actual Variance PV = Planned Variance TL = Tolerance Level

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 10. Outputs Performance Framework

TARGETS
Baseline
No. &
Prog. Outputs Dimension KPI Planning Tolerance Allowable
Code Value Year J F M A M J J A S O N D Frame Level Variance
Target
Programme 1:
GOVERNANCE
OUC 1: ENHANCED
CORPORATE
GOVERNANCE
AGM held QT: Number of 1 2021 - - - - - 1 - - - - - - 1 1 0
meetings
OP QL:
1.1
TM:
CS:
Revenue QT: % collection 70% 2021 70 72 74 76 78 80 82 84 86 88 90 90 90% 75% +/-5%
collected QL:
OP
1.2 TM:
CS:
OP Staff Capacitated QT: Number of 1518 2021 - - - - - - - - - - - 1518 1518 1518 0
1.3 employees
QL:
TM:
CS:

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 Targets
Baseline

Dimens
Outputs KPI
ion Plannin Tolerance Allowabl
Value Year J F M A M J J A S O N D g Frame Level e
Target Variance
Programme 2: INTEGRATED
WATER RESOURCES
MANAGEMENT
OUC 2. Improved access to
water
Hectarage of QT Hectarage - 2021 13 1320 75% +/10%
OP - - - - - - - - - - -
irrigation 20
2.1
land
developed QL:
/rehabilitate TM:
d
CS:
Integrated QT: Number 0 2021 - - 5 - - 5 - - 5 - - 5 20 5000 +/-10%
Horticultural QL:
OP
Schemes
2.2 TM:
developed
CS:

OP Households QT: Number of 5000 2021 59 59 59 59 59 59 59 59 59 59 59 51 7000 5000 +/-10%

2.3 connected new 0 0 0 0 0 0 0 0 0 0 0 0
QL: households
TM: connected

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 Targets
Baseline

Dimens
Outputs KPI
ion Plannin Tolerance Allowabl
Value Year J F M A M J J A S O N D g Frame Level e
Target Variance
CS:

Targets
Baseline

Dimens
Outputs KPI
ion Plannin Tolerance Allowabl
Value Year J F M A M J J A S O N D g Frame Level e
Target Variance
Programme 2: INTEGRATED
WATER RESOURCES
MANAGEMENT
OUC 3. Improved water
supplied
OP Water QT: Number of 39 2021 4 4 4 4 16 15 +/-1
3.1 infrastructur infrastructur
e e
rehabilitated QL: rehabilitated 100% 2021
TM: 12 2021
Months
CS: 2021

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 Targets
Baseline

Dimens
Outputs KPI
ion Plannin Tolerance Allowabl
Value Year J F M A M J J A S O N D g Frame Level e
Target Variance

OP Water supply QT: Number of 7 2021 1 1 1 3 1 7 5 0

3.2 conveyance conveyance
system system
rehabilitated QL: rehabilitated 100% 2021

TM: 12 2021
Months
CS: 2021

OP
3.3 Water supply
conveyance QT: Length of - 2021
system conveyance 3.8 4.9 6.2 7.8 8.6 9.4 6.6 5.7 4.4 3.7 3.5 4.0 68.6 40 +/-5%
constructed QL: system 100% 2021
TM: constructed 12 2021
Months
CS: 2021

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 Targets
Baseline

Dimens
Outputs KPI
ion Plannin Tolerance Allowabl
Value Year J F M A M J J A S O N D g Frame Level e
Target Variance

OP Dams QT Composite 3 2021 20 22 25 30 35 45 55 65 75 85 95 10 100 75 -/+10%

3.4 constructed percentage 0
QL: completion
TM: of 2 dams

CS:

OP Boreholes QT: Number of 102 2021 - - 25 - - 25 - - 25 - - 25 1000 5000 -/+10%

3.5 drilled boreholes 0 0 0 0
QL:
TM:
CS:

Water supply QT: Number of - 2021 - - 2 - - 2 - - 3 - - 3 10 8 -/+10%

OP
stations QL: Water supply
3.6
constructed stations
TM:
CS:
Water supply QT: Number of 18 2021 - - 4 - - 4 - - 5 - - 5 18 80% -/+10%
OP
stations QL: Water supply
3.7
rehabilitated stations
TM:

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 Targets
Baseline

Dimens
Outputs KPI
ion Plannin Tolerance Allowabl
Value Year J F M A M J J A S O N D g Frame Level e
Target Variance
CS:

OP Water use QT: Number of 1 2021 - - 1 1 1 1 1 2 1 1 1 1 11 9 +/-10%

3.8 masterplans QL: Water use
produced masterplans
TM:
CS:
Dam QT Number of 1 2021 - - - - - - - - - - - - 2 80% -/+10%
OP Conveyance Dam completio
3.9 systems Conveyance n
constructed QL: systems
TM:
CS:
OP Stations QT: Percentage 90 2021 91 91 91 91 91 91 92 92 92 92 92 92 92 90 0
3.10 discharge compliance
license
maintained QL: 100% 2021
in blue class TM: 12 2021
Months
CS: 2021

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 Targets
Baseline

Dimens
Outputs KPI
ion Plannin Tolerance Allowabl
Value Year J F M A M J J A S O N D g Frame Level e
Target Variance

OP EIAs QT: Number of 1 - 1 - 1 - 1 - 1 - - - 5 4 +/-1

3.11 completed EIAs

QL:

TM:

CS:

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11.a. Programme Budget: (Budget Year – 2022)
a. Programme Budget: (Budget Year – 2022)
MDA Budget for the Fiscal Year 20XX…………………………………… Vote: No……………………
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Indicative Est: Indicative Esti:
Previous Year (2021) Current Year (2022) Budget Year - 2023 FY 2024 FY 2025
Statut
MDA Budg ory
Outcom Origin Revis Budg Actua Origin Addition Revis et Plann Allocat Plann and Planne Planne
e Ref & al ed et l al s ed Usag ed ion Retent Total ed Other d d
Descrip Allocat Budg Usag Varia Allocat (Reducti Budg e up Varia from ion Budg Varia Resour Estima Varian Estima Varian
Programme of the MDA tion ion et e nce ion ons) et to… nce CRF Funds et nce ces te ce te ce
OC 1.1:
Governance and OC
Administration 1.2:xx
OC
1.3:xx
Total Budget - Programme 1
OC
2.1:xx
Integrated Water Resources OC
Management 2.2:xx
OC
2.3:xx
Total Budget - Programme 2

Total Budget of the

Ministry/MDA

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11.b. Programme Budget – Economic Classification6: (Budget Year - 2022)
MDA………………………………………………………………………………………. Five Year Budget
1 2 3 4 5 6 7 8 9 10
Current Year Current Year
Previous
Year Budget Revised Unaudited Year Year Year Year Year
Programme of the MDA - Actual Appropriation Appropriation Outturn 1 2 3 4 5
Programme 1
Programme 2
Programme 3
Programme 4
Total Budget JJJJ
Economic Classification
Expenses
Compensation of Employees
Use of Goods and Services
Current Grants
Social Benefits
Subsidies
Other Expenses
Acquisition of Non-Financial Assets
Buildings and Structures
Machinery and Equipment
Other Fixed Assets
Inventories
Valuables
Non-Produced Assets
Capital Grants
Acquisition of Financial Assets

6
Economic classification will be provided by the MoFED. Insert them into the numbers from 1 to 5 above.

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 Loans
Equity and Investment Fund Shares
Insurance, Pension and Standardized Guarantee Schemes
Total

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12. Human Resources
12.a – Budget Year (2022)
Programme 2: Integrated Water Resources
Programme 1: Governance & Administration AGENCY
No. 7 Management
Category
. Total Filled Vacant Positions Total Filled Vacant Positions Total Filled Vacant Positions
Establishment Positions Positions requested Establishment Positions Positions requested Establishment Positions Positions requested
1 Top
Management
2 Middle
Management
3 Supervisory
Management
4 Operational
and Support
staff
5 Total

12.b – Current Year (2021)

Programme 1: Governance & Administration Programme 2: Integrated Water Resources Management AGENCY
No.. Category Total Filled Vacant Total Total Filled Vacant
Filled Positions Vacant Positions
Establishment Positions Positions Establishment Establishment Positions Positions
1 Top
Management

7
Category of Staff may be changed by the PSC from time to time. Ensure using the appropriate categories of staff that are valid at the time of preparing the SPP. Also note that the levels and grades
will be extracted from the HRMIS and financial figures from the Business Planning and Consolidation system both being SAP.

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 2 Middle
Management
3 Supervisory
Management
4 Operational
and Support
staff
5 Total

12.c – Previous Year (2020)

Programme 1: Governance & Administration Programme 2: Integrated Water Resources Management AGENCY
No.. Category Total Filled Vacant Total Total Filled Vacant
Filled Positions Vacant Positions
Establishment Positions Positions Establishment Establishment Positions Positions
1 Top
Management
2 Middle
Management
3 Supervisory
Management
4 Operational
and Support
staff
5 Total

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 13. Outcomes and Impact Analysis (NOT APPLICABLE IN 2023)
Cross-Linkages Linkage to
Reference to Sector/
No. Outcome / Impact Description
Outcome (OUC): Shared Contributing National
Contribution
Outcome/s Entity Outcomes
Programme 1: GOVERNANCE AND ADMINISTRATION
Impact
1. Minimised corporate crime
2. Improvement in service delivery
3. Improvement in accountability, fairness, transparency and
social responsibility
Programme 2: INTEGRATED WATER RESOURCES MANAGEMENT
Impacts
1. Improvement in sanitation services
2. Growth in agricultural production
3. Increase in coverage of water supply network

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SECTION C: STRATEGIES, ASSUMPTIONS AND RISKS

14. Strategies, assumptions and risks

No. Strategy Assumptions Risks Mitigation

Programme Outcome 1: ENHANCED CORPORATE GOVERNANCE
1. Align ZINWA policies and operations to *Ownership of policy Lack of buy-in to policy Continuous engagement
the provisions of the Constitution, *Policy Consistency
Corporate Governance Framework, Acts
of Parliament and Statutory Instruments
2. Facilitate bottom to top training on the *Ownership of policies *High staff turnover *Staff retention scheme
provisions of the Constitution, *Availability of resources *Lack of resources *Improve revenue collection
Corporate Governance Framework, Acts *Adequate budgetary allocation
of Parliament and Statutory Instruments
3. Review implementation of the Policy Consistency Divergence from policy Continuous monitoring and
provisions of the Constitution, evaluation
Corporate Governance Framework, Acts
of Parliament and Statutory
Instruments.
4. Facilitate refresher training on the *Availability of resources *High staff turnover *Staff retention scheme
provisions of the Constitution, *Adequate budgetary allocation *Unavailability of resources *Improve revenue collection
Corporate Governance Framework, Acts
of Parliament and Statutory Instruments
5. Improve self sufficiency of the authority *100% of revenue billed is collected *Failure to collect revenue from *Seek alternative (unregulated)
by breaking even and establishing *Shareholder (Gvt) approval is clients. revenue streams, i.e., new
commercial viability granted for business ventures *Government approval not granted

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 No. Strategy
Programme Outcome 2: IMPROVED ACCESS TO WATER
6. Rehabilitate existing irrigation schemes
7. Establish new irrigation schemes at new
dam sites (incorporate new works into
existing dam contracts)
8. Develop horticultural schemes and rural
water supply schemes at all borehole
sites
9. Extend reticulation networks at all
stations and establish new stations at
peri-urban centres
10. Prioritise major projects against
available financial resources from
Government.
Programme Outcome 3: IMPROVED WATER SUPPLY
11. Develop water infrastructure to match
demand
ZIMBABWE NATIONAL WATER AUTHORITY
Assumptions
Availability of financial resources
Availability of irrigable land at dam
sites
Boreholes are ‘wet’ and have
adequate yield
Availability of financial resources
Funds released when required
Timely funding
ASPP 2022
Risks
Inadequate budgetary allocation
Land not suitable for cropping
activities
Boreholes may be dry or have low
yield
Inadequate budgetary allocation
Change in National priorities
*Lack of forex to import equipment
and materials.
*Inflation and currency volatility
*Change in national priorities
*Natural disasters
28 | P a g e
Mitigation
businesses, lease agreements, PPPs
and Joint ventures
Introduce PPPs and lobby for donor
funding
Establish alternative community
benefits, e.g. dip tanks, fish ponds
etc.
Use alternative sources e.g. sand
abstraction where possible, or drill
more than one borehole in cases of
low yield.
Introduce PPPs and lobby for
government grants (PSIP)
*Adaptation to National priorities
*Seek alternative revenue (PPPs)
*Early planning and procurement
*Seek alternative revenue streams
*Securing national project status for
projects
*Improving disaster preparedness
 No. Strategy Assumptions Risks Mitigation

Retention of critical skills and Brain drain *Competitive remuneration

experienced staff
12. Resource mobilization and allocation Adequate resources will be availed Delayed resource allocation Timeous release of resources
13. Water stations upgrade and Good rainy season Natural disasters Natural disaster preparedness and
rehabilitation climate proofing
14. Water supply system efficiency Power availability Pollution of water bodies Client and stakeholder engagement
Lower uptake of water
15. Strategic Planning and Management Buy-in from shareholder Policy changes and delayed policy Align strategies to policy shifts
(Ministry/Gvt) approval

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 SECTION D: MONITORING AND EVALUATION
15. M&E Plan

A. Evaluation Plan
a. Title of the Programme/Policy: 9: INTEGRATED WATER RESOURCES MANAGEMENT

b. Year of last Formative evaluation:

c. Details of formative evaluations carried out:

Year Evaluation Issue Area Findings Actions Taken

4d. Date/s of next summative evaluation/s: 31 JANUARY 2023

e. Plan for next evaluations:

Year Evaluation Issue Area Major Issues/ Data Requirements Frequency/

Evaluation Questions/ Points Responsibility
2023 Corporate Governance Adherence and Compliance Monthly Report/Quarterly Monthly/Quarterly/CEO, BOARD,
Reports AUDIT/RISK/HC Manager
2023 Client Satisfaction Adherence to Client Service Customer Satisfaction Survey CCM Manager
Charter Report
2023 Commercial Viability Revenue Billed/Collected Monthly Debtors/Collections Monthly/Quarterly/ FD
Report
2023 Clear Water supply Volume supplied Quarterly Volumes Report Quarterly/WSOD
2023 Raw Water supply Volume supplied Quarterly Volumes Report Quarterly/WSOD

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 2023 Dams constructed Number completed/Progress Quarterly Progress Report Quarterly/EHSD
2023 Water supply Number of stations constructed Quarterly Progress Report Quarterly/EHSD/WSOD
2023 Dam safety Dam inspections and Quarterly Progress Report Quarterly/EHSD
rehabilitation
2023 Boreholes Number drilled and equipped Quarterly Progress Report Quarterly/IRDD
2023 Irrigation Development Hectarage developed Quarterly Progress Report Quarterly/IRDD
2023 Horticulture Schemes Developed schemes/Number Quarterly Progress Report Quarterly/IRDD
2023 Infrastructure Rehabilitated Number of stations Quarterly Progress Report Quarterly/WSOD/EHSD
2023 Households connected to system Number of new households Quarterly Progress Report Quarterly/WSOD
serviced
2023 Conveyance systems Number of constructed Quarterly Progress Report Quarterly/EHSD
conveyance systems
2023 Class of discharge licences Percentage of discharge licences Annual Report Annually/EHSD
in Blue Class

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 B. Monitoring Plan

Ref. & Baseline Specific

8 Risks & Reporti
Results Outcome KPI Targ Varianc Data Data Responsibili Budgeta
MoV Instru-ment Assumptio ng to /
Categor Description et e Source Freq. ty ry needs
Valu Yea ns User
y ($ /
e r
Other)
Programme 1: GOVERNANCE
OUC 1 ENHANCED Board 4 202 4 0 Sub- Minutes of Quarter Review of Timely CEO Board
CORPORAT Meetings 1 Committee meetings ly internal submissio
E (no.) reports Reports n and
GOVERNAN approval
CE
Procuremen A 202 A 0 Agency Published Annually Published Annual CEO Board
t ranking 1 Ranking ranking corporate ranking
rankings carried out
Index for the year

Salary/reven 30% 202 30% 0 Financial External Annuall Review of Tariff Human CEO
ue ratio 1 statement Audit of y audited structure Capital
Financial financial may Manager
statement statement distort
projected
revenue
AGM and 2 202 2 0 Annual External Annuall Review of External CEO BOARD
Audit 1 report, audit y reports auditor
reports (no.) Audit bias
report
Managemen 12 202 12 0 Manageme Internal Monthl Review of Quality HODs CEO
t reports 1 nt reports audit y reports check on
report

8
Including the definition, if required

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 Ref. & Baseline Specific
8 Risks & Reporti
Results Outcome KPI Targ Varianc Data Data Responsibili Budgeta
MoV Instru-ment Assumptio ng to /
Categor Description et e Source Freq. ty ry needs
Valu Yea ns User
y ($ /
e r
Other)
content
Programme 2: INTEGRATED WATER RESOURCES MANAGEMENT
OUC 2 IMPROVED Hectares - 202 1320 +/-10% Annual Check Annuall Field visits, Land is of Irrigation CEO
ACCESS TO under 1 irrigation against y site visits required and Rural
WATER irrigation developme National Dvt
(ha) nt report database Director

Number of 500 202 7000 +/-10% Annual Check Annuall Station visits, BIQ WSO CEO
households 0 1 operations against y review of system Director
report BIQ report and failure or
database database wrong
output data
capture

OUC 3 IMPROVED New Dams 3 202 2 0 Annual EHS Completio Annuall Site, Field Dam is EHS CEO
WATER 1 report n y visits. impoundin Director
SUPPLY certificate g water
New 102 202 1000 +/-10% Annual Borehole Quarter Site, Field Borehole Irr & Rural CEO
Boreholes 1 report drilling ly visits is ‘wet’ Dev
logs Director
Raw water 1.34 202 1.47 +/-5% WSO Check Monthl Monthly Equity in WSO CEO
volume 1 4 monthly against y performance raw water Director
(Million ML) reports BIQ billing review allocation
report

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 Ref. & Baseline Specific
8 Risks & Reporti
Results Outcome KPI Targ Varianc Data Data Responsibili Budgeta
MoV Instru-ment Assumptio ng to /
Categor Description et e Source Freq. ty ry needs
Valu Yea ns User
y ($ /
e r
Other)
Clear water 33.7 202 55.1 WSO Check Monthl Monthly Water is of WSO CEO
volume 1 +/-5% monthly against y performance expected Director
(Million m3) reports BIQ billing review quality
report
Stakeholder 85 202 90 +/-5% Customer Independe Annuall Questionnair Customers CCM CEO
satisfaction 1 satisfaction nt y es, and Manager
(%) index Customer, Telephone stakeholde
stakeholde and physical rs have no
r surveys interviews bias.
Revenue 2.31 202 20.6 +/-5% Finance Check Monthl Monthly No control Finance CEO
(Billions 1 monthly against y performance of tariff Director
ZWL$) reports BIQ billing review structure
report

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 Results Based Budgeting (RBB) Technical Guidelines

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