10 Jordan Hill Oxford (1) - 1

LEASEHOLD PROPERTY ENQUIRIES LPE1
Property: 10 Jordan Hill Oxford Post Code: OX2 8EX
Seller: Mark Vincent Goodlake on behalf of John Brian Goodlake
UPRN:
139519
(if known)
These enquiries are asked on behalf of buyers. The Seller should only respond to these enquiries if they are the
Landlord, the Management Company, the Managing Agent or the Residents' or Tenants' Association or are
representing any of them.
TERM DEFINITION
Ground Rent The rent payable to the landlord by the lessee as required by the
lease.
HMO A House in Multiple Occupation as defined by section 257 of the
Housing Act 2004.
Landlord The person or company which has granted a lease over the Property
to the owner of the Property.
Leaseholder Deed of The Leaseholder's Certificate under the Building Safety (Leaseholder
Certificate Protections) (Information etc.) (England) Regulations 2022 where the
building is a relevant building (11 meters or more in height or at least 5
storeys and contains at least 2 dwellings) and is not leaseholder-owned,
and the leaseholder protections apply under the Building Safety Act.
Landlord’s certificate The Landlord's Certificate under The Building Safety (Leaseholder
Protections) (England) Regulations 2022 where the property is a relevant
building (11 meters or more in height or at least 5 storeys) and the
Regulations apply.
Lessees The owners of properties in the Managed Area.
Managed Area The properties including the building containing the Property, together
with any land, managed by or on behalf of the Landlord under the terms
of the lease. Managed Areas are sometimes also called common parts.
Management A management company referred to in the lease, or a Right to
Company Manage Company created under the Commonhold & Leasehold
Reform Act 2002, to provide services and administer the terms of the
lease either directly or through managing agents.
Managing Agent A person or organisation which acts on behalf of the landlord,
management company or Right to Manage Company [within
their terms of reference, subject to any legal restrictions].
Property The property known by the above address, including any land and
outbuildings leased to the Seller.
Reserve Fund A fund collected from the Lessees which allows the build-up of monies
to pay for repairs and the replacement of major items (such as lifts) or to
equalise cyclical expenditure (such as external decoration), avoiding
excessive peaks in the Service Charge. Reference to Reserve Fund
includes any sinking fund or replacement fund.
Residents’/Tenants’ A group of some or all of the Lessees with or without a formal

Association constitution or corporate status, or a recognised residents association
which is 'recognised' by law and with a formal constitution.
Page 1 Laserform International 1/23 Fourth Edition 2023

Right to Manage Company A company owned by the Lessees, that manages the Managed Areas,
within their terms of reference, subject to any limitations.
Service Charge The amount payable by a lessee as a contribution to the costs of
services, repairs, maintenance, insurance, improvements or costs of
management etc. as set out in the lease. The amount payable may vary
according to the costs incurred or to be incurred.
Section 20 Section 20 of the Landlord & Tenant Act 1985, which requires
the Landlord or Managing Agents to consult with the Lessees about
certain proposed works.
Page 2 Fourth Edition 2023

Please complete the information requested. It is important that the incoming lessee is fully aware of their obligations
so the information given must be as accurate as possible. If there is insufficient space, continue on a separate sheet.
Complete the details for the relevant parties or cross

SECTION 1: CONTACT DETAILS through if not applicable. If there are more parties
involved, provide details on a separate sheet.
1.1 Landlord 1.2 Management Company
Name Oxford University Press Name A2Dominion Homes Ltd (lessee)

Address Walton Street Address The Point
Oxford 37 North Wharf Road
London
W2 1BD
Telephone (0)1865 353074 Telephone 0800 432 0077

Email Email leasehold@a2dominion.co.uk
Please provide your bank details if you accept Please provide your bank details if you accept
payments electronically and confirm the nature of payments electronically and confirm the nature of
payments e.g. Ground rent/Service Charges/ payments e.g. Ground rent/Service Charges/
Administration fees/All Administration fees/All
Sort Code: 20-47-23 Sort Code: 20-47-23
Account A2Dominion Housing Account A2Dominion Housing
Name: Name:
Account 33067459 Account 20621250
Number: Number:
Reference Account Number Reference Address and Postcode
to quote: to quote:
Fee Type: Service Charges and Ground Rent Fee Type: Admin Fees
1.3 Managing Agent 1.4 Residents'/Tenants' Association
Name Name
Address Address
Telephone Telephone
Email Email
Appointed Management Company
by:
Landlord Other
Please provide your bank details if you accept Please provide your bank details if you accept
payments electronically and confirm the nature of payments electronically and confirm the nature of
payments e.g. Ground rent/Service Charges/ payments e.g. Ground rent/Service Charges/
Administration fees/All Administration fees/All
Sort Code: Sort Code:
Account Account
Name: Name:
Account Account
Number: Number:
Reference Reference
to quote: to quote:
Fee Type: Fee Type:

1.5 Legal Representative of one of the above
Name See 1.6

Address
Telephone
Email
Appointed Landlord Management Company
by:
Managing Agent Residents'/Tenants' Association Other
Notice
via email
1.6 Who accepts service of the Notice of Assignment & ✔ Landlord £ 126.00 ✔
Charge?
Management £
Tick the box beside each applicable party and state Company
the total fee including VAT for notice of assignment
and charge. Managing Agent £
Tick "Notice via email" column to confirm whether Other £
you will accept notice via email
If other, provide contact details for service:

Name A2Dominion Homes Ltd
Address 113 Uxbridge Road,

Ealing,W5 5TL
Telephone 0800 432 0077
Email leasehold@a2dominion.co.uk
Capacity (e.g. Landlord's lawyer) A2D's Correspondence Address
A2Dominion
1.7 Who collects the Ground Rent?
Landlord ✔ Management Company Managing Agent N/A
A2Dominion
1.8 Who collects the Service Charges?
1.9 Who collects the building insurance premiums? A2Dominion

1.10 Who deals with the day to day maintenance of the building?
Landlord Management Company Managing Agent ✔ the Lessees
1.10.1. If the Lessees, please provide the contact details of Mark Vincent Goodlake 02085675060
the Lessee in charge mgoodlake@aol.com

1.11 Who deals with the day to day maintenance of the Managed Area?
Landlord ✔ Management Company Managing Agent the Lessees N/A
A2Dominion
1.12 Who organises and administers the buildings insurance?
Landlord ✔ Management Company Managing Agent the Lessees N/A
A2Dominion
SECTION 2: TRANSFER & REGISTRATION
2.1 Is a Deed of Covenant required? Yes No ✔ Not Known
2.1.1 If Yes, confirm the costs applicable to the Deed £ Refer to Lease
including VAT
2.1.2 Provide details of the person who deals with the If applicable A2Dominion. Refer to lease and
Deed of Covenant admin fee sheet
2.2 Is a Licence to Assign required? Yes ✔ No
2.3 If Yes, specify requirements e.g. references, and

any costs applicable to the Licence:
2.4 Are you aware of consent having been given to any Yes ✔ No
alterations or additions to the Property?
2.4.1 If Yes, provide details and copies of any consent: To the best of my knowledge.no
2.5 Is the incoming Lessee required to take a share in, or Yes ✔ No N/A
become a member of, the Management Company?
2.5.1 If Yes, provide details of the procedure and fees: To the best of my knowledge.no
NB Include details of the person who deals with the
new certificate or share.
2.6 What is the procedure and cost for obtaining a If applicable fee for £144 for a Certificate of
certificate in accordance with a restriction in the Compliance and the excerpt of the lease to
Proprietorship Register at the Land Registry, if which this restriction refers to .
applicable?
SECTION 3: GROUND RENT
3.1 What is the annual Ground Rent payable for the £ £10
Property?
3.2 Is the Ground Rent paid up to date? ✔ Yes No N/A ground rent
not payable
3.2.1 If No, supply details of the arrears:
3.3 What period is covered by the last demand? From: 01 / 04 / 2023 To: 31 / 03 / 2024

SECTION 4: SERVICE CHARGE
4.1 How many properties contribute toward the 1-84

maintenance of the Managed Area?
4.1.1 What is the current annual Service Charge for the £ see statement
Property?
4.1.2 If the Service Charge has been collected on an N/A

'ad hoc' basis, what have been the expenses over the
last 3 years?
4.2 Is the Service Charge paid up to date for the Property? ✔ Yes No
4.2.1 If No, supply details of the arrears:
4.3 Is any excess payment anticipated for the Property at the ✔ Yes No
end of the financial year?
4.3.1 If Yes, provide details: There might be. We are unable to confirm
until the accounts have been finalised.
4.5 In the last 12 months, has any inability to collect

payments, from any party, affected (or is it likely to Yes ✔ No
affect), the maintenance of the Managed Area?
4.5.1 If Yes, provide details:
4.6 Does a Reserve Fund apply to the Managed Area? Yes ✔ No
4.6.1 If Yes, confirm the amount collected from Lessees £

of the Property, currently held in the Reserve Fund:
4.6.2 Is the amount expected to be sufficient to cover the Yes ✔ No

known Section 20 expenditure?
4.6.3 If No, supply details:
4.7 Confirm the date when the Managed Areas were last Internally Date: / / To: / / N/A
decorated, internally and externally.
Externally Date: / / To: / /N/A
4.8 Within the next 2 years, are any Section 20 completed but unpaid
works proposed to the Property?
due
anticipated
✔ N/A
4.8.1 If so, provide details of the works and the contribution This is a bungalow and Lessee responsible
anticipated from the Lessee: for maintenance
4.9 Is any increase in the Service Charge over 10% or £100, Yes ✔ No
whichever is the greater, anticipated in the next 2 years?

4.9.1 If Yes, provide details: To the best of my knowledge, no.
4.10 Are there any outstanding Service Charge consultation Yes ✔ No

procedures?
4.10.1 If Yes, provide details: To the best of my knowledge, no.
4.11 Are the Managed Areas known to be affected by Yes ✔ No

Japanese knotweed?
4.11.1 If Yes, provide details and a copy of any Japanese To the best of my knowledge, no.
knotweed management plan in place.
4.12 Are there any: ✔ Yes No

-transfer fees,
-deferred service charges or
-similar fees
expressed as a percentage of the Property's value payable
on an event such as resale or subletting?
4.12.1 If Yes, provide details: Refer to lease and see admin fee sheet
4.13 Do all properties in the Managed Area contribute to ✔ Yes No

the Service Charge?
4.13.1 If No, provide details as to why not
4.14 Has a Leaseholder Deed of Certificate been served Yes No Certificate Served
on the Landlord in relation to the property or remedial
works required to the property? ✔ Not applicable
4.15 Has a Landlord's Certificate been served? Yes No Certificate Served

✔ Not applicable
SECTION 5: BUILDINGS INSURANCE
5.1 Are the buildings insurance premium contributions paid up ✔ Yes No

to date for the Managed Areas including the Property?
5.1.1 If No, provide details of the arrears:
5.3 Has the premium been paid in full? ✔ Yes No
5.3.1 If No, provide details:
5.4 Have any claims been made against the policy during Yes No ✔ Not Known
the last 3 years?
5.4.1 If Yes, provide details: To the best of my knowledge, no

5.5 Are any claims anticipated? Yes No
5.5.1 If Yes, provide details: To the best of my knowledge, no
5.6 Are the Managed Areas covered by the policy? ✔ Yes No
5.6.1 (i) Has a fire risk assessment been completed? Yes No ✔ No common
parts
(ii) Has an external wall fire risk assessment Yes No
been completed?
5.6.2 (i) If Yes to either, have urgent or essential works Yes No ✔ N/A
been recommended?
(ii) Have these been carried out? Yes No ✔ N/A
(iii) Is there any outstanding enforcement action Yes No ✔ N/A

against the landlord or accountable person (such
as outstanding enforcement notices)?
If Yes, by what date is this remedial action required? / / ✔ N/A
5.7 Are you aware of any reason why comprehensive Yes ✔ No

insurance will not be available on standard terms
in future?
5.8 Are you aware of any non-compliance with the Yes ✔ No

insurance conditions that would render the policy void?
5.9 Please confirm the date of the last buildings reinstatement / 12 / 2018
cost assessment.
5.10 Is the insurance premium included in the service charge ✔ Yes No

budget?
5.10.1 If No, confirm the annual amount payable for the Property: £
SECTION 6: DISPUTES & ENFRANCHISEMENT
6.1 Are there any on-going forfeiture proceedings in relation Yes ✔ No

to the Property?
6.2 Are there any documented unresolved disputes with the Yes ✔ No
Lessees of any of the properties in the Managed Area?
6.2.1 If Yes, to the extent permitted by the UK General Data

Protection Regulations, please supply details:

6.3 Have any steps been taken by anyone to enfranchise, Yes No ✔ Not Known
exercise the right to manage, form a right to enfranchise
or management company, extend the term of the lease of
the Property or anything similar?
6.3.1 If Yes, provide details and copies of relevant

documentation:
6.4 Are you aware of any breach of the terms of the lease of Yes ✔ No
this Property?
SECTION 7: GENERAL
7.1 How many other properties are there in the Managed 1-84
Area?
7.2 Are they all leased on leases with similar terms? Yes No ✔ Not Known
7.2.1 If No, provide details:
7.3 Is the building in which the Property is situated known to Yes ✔ No Not Known
be an HMO?
7.3.1 If Yes, confirm that regulations applicable to section

257 Housing Act 2004 HMOs have been complied with:
7.4 Are there any parking regulations or restrictions in Yes ✔ No

addition to any set out in the lease?
7.5 If there is a restriction in the lease on keeping pets, N/A Restrictions apply.
please outline the requirements: Provide details
refer to Lease
Service charge actual accounts for 2022/23

expected to be available from October 2023, Please
SECTION 8: REQUIRED DOCUMENTS contact A2Dominion for a copy.
Please provide the following applicable documents:-
8.1 The last 3 years published Service Charge accounts: ✔ Enclosed To follow N/A
8.2 Buildings insurance policy and schedule: ✔ Enclosed To follow N/A
8.3 Buildings insurance policy and schedule for the Managed ✔ Enclosed To follow N/A
Areas:
8.4 Service charge estimate for the current year and ✔ Enclosed To follow N/A
details of the anticipated payments on account for the
Property:
8.5 Service charge estimate for the previous year ✔ Enclosed To follow N/A
for which accounts have not yet been prepared for the
Property:

8.6 Copies of any notices served on the Lessees under Enclosed To follow ✔ N/A
Section 20 in respect of any proposed works or any works
which have not yet been paid for:
A2Dominion
8.7 Documentation relating to any forfeiture Enclosed To follow ✔ N/A

proceedings applicable to the Property:
8.8 Any additional regulations or rules affecting the Enclosed To follow ✔ N/A
Property which are not contained in the lease:
8.9 Any Deeds of Variation or other document Enclosed To follow

varying the terms of the lease of this Property:
Landlord's lawyer provides
Please supply draft ✔ N/A
8.10 Any required Deed of Covenant: Enclosed To follow

Refer to Lease
Please supply draft N/A
8.11 Any Certificate of Compliance: Enclosed To follow

Fee £
Refer to Lease
Please supply draft N/A
8.12 Any required Licence to Assign: Enclosed To follow
Please supply draft ✔ N/A
8.13 Copy of any permission to alter the Property which has Enclosed To follow ✔ N/A
been issued:
8.14 Copy of any known notices served on the Enclosed To follow ✔ N/A
Lessee and documentation arising from them:
8.15 Asbestos Survey for parts of the Managed Area built or Enclosed To follow ✔ N/A
converted before 2001:
8.16 Fire Risk Assessment for the Managed Area: Enclosed To follow ✔ N/A
8.17 Memorandum and Articles of Association of the Enclosed To follow ✔ N/A

Management Company:
8.18 Minutes from the last AGM for the Management Enclosed To follow ✔ N/A
Company:
8.19 Leaseholder Deed of Certificate Enclosed To follow ✔ N/A
8.20 Landlord's Certificate Enclosed To follow ✔ N/A
8.21 Known enforcement notices served on the landlord Enclosed To follow ✔ N/A
or accountable person (where the building is
residential and is at least 18 meters or 7 storeys)

By signing the form you are confirming that you are the person authorised to provide the information
which you have completed in it on behalf of those parties which you have selected from the list, and
that a buyer may rely on the information which you have supplied without applying to any other party
except where you have left a section blank because you do not have the authority to provide the
information.
Signed Dated 5th May 2022
Linda Rana Please tick as applicable below, to confirm the capacity in

which the answers are given.
Print Name: A2dominion
Managing Agent ✔ Management Company
Company: A2Dominion Homes Limited Landlord Residents' Association
Note
Additional enquiries. Raise only those specific additional enquiries required to clarify issues arising out of the
documents submitted or which are relevant to the management of the Property or which the buyer has expressly
requested. Resist raising any general additional enquiries that can be established by the buyer's own enquiries,
survey or personal inspection.
Disclaimer
Whilst care has been taken in the preparation of this form, no legal liability is accepted by the organisations
which created the form. This disclaimer does not affect the legal responsibilities of the person, or organisation,
completing this form to answer to the best of their knowledge and ability. If you have any queries you should
discuss these with your conveyancer or solicitor.

BUYERS LEASEHOLD INFORMATION SUMMARY LPE2
Property: 10 Jordan Hill Oxford
Seller: Mark Vincent Goodlake on behalf of John Brian Goodlake
UPRN:
139519
(if known)
The attached Leasehold Property Enquiry Form contains important information about the leasehold
responsibilities.
This summary is not a legal document but is designed to highlight to you the key financial responsibilities
which you take on as set out in the full Leasehold Property Enquiry Form.
Notice of transfer and charge
£126. Notice of transfer only
A. Costs associated with your purchase of the Property
£108
Notice Fees inclusive of VAT (Section 1.5): £ 126.00
Fee for Deed of Covenant inclusive of VAT (Section 2.1.1): £ 108.00
Certificate of Compliance (8.11) £ 144.00
Other £
B. Regular payments during your ownership

Amount Period
eg 3 months/Year
Ground Rent (Section 3.1): £10 yearly
Service Charges (Section 4.1.1): see statement monthly
Buildings Insurance Premium (Section 5.10.1): within service charges
NB if the property is on a new estate you should be aware that costs may increase substantially once the
estate is finished and the developer is no longer involved in maintaining the managed areas.
On completion you will need to pay a portion of these regular payments to cover the period from the
completion date up to the date the next payment is due.
C. Additional payments which are planned

The amount you pay for Service Charges can go up. It will be affected by necessary maintenance of the
building or common (shared) parts. If any of these type of costs are already anticipated they are revealed
below:
Excess service charges at the end of the financial year (Section 4.3): £ not available
Planned additional maintenance contributions (Section 4.8): £ not available
Planned increase in the Service Charge (Section 4.9): £ not available
Future fees payable by you when you sell or sublet (Section 4.12.1): £ not available
Leaseholder Information
More information on your responsibilities as a Leaseholder has been produced jointly by the Association
of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and
the Leasehold Advisory Service (LEASE) and can be found at www.lease-advice.org. The guide aims to help
you to understand residential leasehold and your rights and responsibilities produced in an easy guide for
you to download.
Laserform International 10/21 Second Edition 2021

To Whom It May Concern
Our ref: KR/IND 27 July 2022
Zurich Municipal Customer: A2Dominion Housing Group Ltd
This is to confirm that A2Dominion Housing Group Ltd has in force with
Zurich Municipal this Company until the policy expiry on 31 July 2023 Insurance
Zurich House
1 Gladiator Way
incorporating the following essential features:
Farnborough
Hampshire Policy Number: JHA-22S252-0023
GU14 6GB
Limit of Indemnity:
Telephone: 0800 335500 Public Liability: £ 50,000,000 any one event
E-mail:
steve.dignon@uk.zurich.com
Products Liability: £ 50,000,000 for all claims in the
Pollution: aggregate during
Zurich Municipal any one period of
Zurich Municipal is a trading insurance
name Zurich Insurance plc
A public limited company Employers’ Liability: £ 50,000,000 any one event
incorporated in Ireland
Registration No. 13460
inclusive of costs
Registered Office: Zurich House, Excess:

Ballsbridge Park, Dublin 4, Public Liability/Products Liability/Pollution: £ 10,000 any one
Ireland.
UK Branch registered in England event
and Wales Registration No. Employers’ Liability: Nil any one
BR7985. claim
UK Branch Head Office: The
Zurich Centre, 3000 Parkway,
Whiteley, Fareham, Hampshire Indemnity to Principals:
PO15 7JZ. Covers include a standard Indemnity to Principals Clause in respect of
Zurich Insurance plc is authorised
contractual obligations.
by the Central Bank of Ireland
and authorised and subject to Full Policy:
limited regulation by the Financial
Conduct Authority. Details about
The policy documents should be referred to for details of full cover.
the extent of our authorisation by
the Financial Conduct Authority
are available from us on request.
Our FCA Firm Reference Number
Yours faithfully
is 203093.
Underwriting Services
Zurich Municipal
MSTDNA01
Select for Social Housing Providers
Summary of Cover
This leaflet provides a summary of the significant features, benefits and limitations of the
cover provided by the Zurich Municipal Select for Social Housing Providers Policy. Zurich
Municipal is a trading name of Zurich Insurance plc. A full copy of the Policy wording is
available on request.
This policy is governed by the law that applies to where you 24 hour emergency repair service
reside within the United Kingdom, Channel Islands or Isle of (0800 0280336)
Man. If there is any dispute about which law applies it will
In the event of any unforeseen emergency affecting your
be English Law, in which case you agree to submit to the
premises which causes damage or potential danger, our
exclusive jurisdiction of the courts in England and Wales.
emergency claims service will arrange for a suitable
Unless agreed otherwise, we will communicate to you in
repairer or contractor to visit as soon as possible to provide
English.
emergency assistance or to provide emergency repairs
to be carried out to prevent further damage occurring. All
The policy provides cover for buildings belonging to you or
costs of assistance provided are your responsibility,
for which you are responsible.
although please keep the bills as they could form part of a
valid claim.
Buildings are defined within the policy as the structure of
your home and any permanent fixtures and fittings such as
kitchen units and bathroom suites. It also includes cover for Buildings
garages and other domestic outbuildings, walls, gates and Your buildings are insured against loss of damage by the
fences as well as drives, paths, patios, terraces and your perils shown in the schedule below
improvements at your home.
The policy cover will normally run for 12 months and is

renewable annually.
Schedule
Policy Number JHA-22S252-0023
Policyholder A2Dominion Housing Group Ltd
Period of Insurance 01 August 2022 To 31 July 2023
Insured premises
Any Leasehold or Shared ownership property where A2Dominion Housing Group or its named
subsidiaries is the freeholder or has the responsibility to insure.
Sum Insured The FULL reinstatement value of your building
Fire, lightning, explosion and aircraft, riot and malicious damage, earthquake, subterranean fire, storm or flood,
escape of water from any tank, apparatus or pipe, impact by any road vehicle or animal, breakage or collapse of
Insured Perils audio or visual communication apparatus, accidental breakage of fixed glass and fixed sanitaryware, accidental
damage to supply pipes and cables, falling trees or branches, leakage of oil, theft or attempted theft, subsidence,
ground heave or landslip, all other damage (except where excluded)
Excess £ 350 excess in respect of each and every loss increasing to £500 for escape of water and £2,000 for
subsidence
Legal Liability of policyholder £50,000,000.00
Terrorism Excluded – Insured by another (AJG)

Summary of cover and limits
Benefits and limitations
Clearance of drains and gutters where required after a loss – where you are legally Included within the building sum insured
liable
Professional, demolition or local authority fees and expenses Included within the building sum insured
Alternative accommodation or rent payable by you following damage by an insured Up to 20% of the building sum insured
peril where you occupy the damaged property
Legal liability of policyholder As shown in the schedule
Lock replacement following theft of keys Up to £5,000
The costs involved in tracing a leak Up to £5,000
Other interested parties such as mortgagees, lenders, shared owners and Included in the policy wording
leaseholders
Damage to your landscaped garden by the emergency services Up to £25,000
What is not insured 5. Storm or flood

This is a summary of the major exclusions or restrictions within There is no cover for loss or damage caused by or to:
the policy wording.
• frost
In respect of:
• fences, gates and hedges
1. All other damage (if cover is operative)
• moveable property in the open
There are a number of exclusions so we have
highlighted the main ones which are loss or damage 6. Subsidence, ground heave or landslip
arising from:
There are a number of exclusions, we have highlighted
• asbestos material removal below the main ones which are loss or damage caused
by or to:
• vermin, insects, dampness, erosion, depreciation
from normal use, scratching, wear and tear or • coastal or river bank erosion
other gradually operating cause
• defective materials or faulty workmanship
• wet or dry rot, shrinkage, faulty workmanship,
defective design or materials. • patios, terraces, swimming pools, tennis courts,
footpaths, drives, hedges, yards, car parks, roads,
2. Breakage or collapse of audio or visual pavements, forecourts, walls, gates and fences
unless the structure of the building is damaged at
communication apparatus the same time.
Does not cover the damage to the aerial or satellite
dish itself. 7. Terrorism
There is no cover for any loss or damage caused by
3. Excess
Terrorism unless this is shown in the schedule.
The first amount of any claim for which you are
responsible – this is as shown on the schedule. 8. Unoccupied Properties
4. General If the buildings are unoccupied for more than 60 days

the cover will exclude the first £500 unless the excess
There are a number of general market exclusions that
on the schedule is higher of each claim for Malicious
apply to UK policies, we have highlighted below the
Damage, Storm, Flood, Escape of Water, Theft and All
main ones which are loss or damage arising from:
Other Damage if this peril is insured. If the building
• date related performance and functionality remains unoccupied for a further 60 days then cover
will completely exclude Malicious Damage, Escape of
• Northern Ireland civil commotion Water, Theft and All Other Damage.
• nuclear and war risks
• sonic or supersonic bangs.
How to make a claim Our complaints procedure
We are committed to providing a high level of customer

• Contact your Housing provider for a claim form or ring us
service. If you do not feel we have delivered this, we would
on 0800 335500 during office hours to report the claim.
welcome the opportunity to put things right for you.
When you contact us about a new claim you will need to
tell us your name and address, the place where the loss
Many concerns can be resolved straight away. Therefore in
occurred and what caused the loss or damage.
the first instance, please get in touch with your usual
• Tell the police if something has been stolen or maliciously contact at Zurich as they will generally be able to provide
damaged. you with a prompt response to your satisfaction. Contact
details will be provided on correspondence that we or our
• We will contact our building services provider to contact representatives have sent you.
you to arrange the necessary repairs, subject to validation
that the claim is covered. If we can resolve your complaint to your satisfaction within
• If someone is making a claim against you for any injury or the first few days of receipt, we will do so. Otherwise, we
damage to their property, you must send us full details as will keep you updated with progress and will provide you
with our decision as quickly as possible.
soon as possible. Any letters regarding the claim should
be sent to us, unanswered without delay. You should not
If you are not happy with the outcome of your complaint,
become involved in correspondence with the other
you may be able to ask the Financial Ombudsman Service
person – you must leave us to deal with the matter on
to review your case.
your behalf.
Insurance Act 2015 We will let you know if we believe the ombudsman service
can consider your complaint when we provide you with our
This policy is compliant with the principles of the Insurance Act decision. The service they provide is free and impartial, but
2015 law reforms. It also incorporates an ‘opt out’ which aims you would need to contact them within 6 months of the
to promote good customer outcomes. We have opted-out of date of our decision.
the ‘proportionate reduction of claim remedy’ available to
insurers under the Act. This means that in cases of non- More information about the ombudsman and the type of
disclosure or misrepresentation which are neither deliberate complaints they can review is available via their website
nor reckless, if we would have charged an additional premium www.financial-ombudsman.org.uk.
had we known the relevant facts, we will charge that premium
and pay any claims in full rather than reducing claims payments You can also contact them as follows:
in proportion to the amount of premium that would have been
charged. Post: Financial Ombudsman Service,
Exchange Tower, London, E14 9SR
We believe that our ‘additional premium approach’ should, in
Telephone: 08000 234567
most situations, be more favourable to our customers when
(free on mobile phones and landlines)
compared to the proportionate reduction of claim remedy. Our
Email: complaint.info@financial-ombudsman.org.uk
additional premium approach does not affect our right to apply
the other remedies available under the Act for non-disclosure
If the Financial Ombudsman Service is unable to consider
or misrepresentation.
your complaint, you may wish to obtain advice from the
Citizens Advice Bureau or seek legal advice
The Financial Services Compensation Scheme (FSCS) We are

covered by the Financial Services Compensation
Scheme (FSCS) which means that you may be entitled to
compensation if we are unable to meet our obligations to
you. Further information is available on www.fscs.org.uk or
by contacting the FSCS directly on 0800 678 1100.
Handy hints
We have included some practical advice to help you avoid some of the more common accidents and events
which occur.
Fire prevention Holidays and other unoccupancy

Over half of all fires in domestic premises start in the kitchen, You are expected to take reasonable precautions to
so take special care when cooking with hot oil or fat and safeguard your premises especially when it is unoccupied or
never leave chip pans unattended. you are away. These should include not only securing doors
and windows, but reducing the risk of pipework freezing by
Fit smoke detectors in all rooms (special detectors are
either turning off the water system and draining it down, or
available for the kitchen) and test them on a regular basis to
by maintaining low level heating, particularly overnight.
ensure that the batteries are working.
Check electrical equipment and follow the manufacturer’s Trees

instructions in making sure that the correct fuses are used
Structural damage to buildings caused by trees and shrubs is
and circuits are not overloaded
on the increase.
Make sure that cigarettes and cigars are always properly
Do seek advice on safe planting distances before planting
extinguished.
trees and shrubs in your garden and ensure that they are
pruned regularly.
Water damage
Find out where the stopcock is and make sure that you can
turn it on and off. Lag exposed water pipes and tanks in the
roof area, but, remember not to use insulation material under
the water tank as this may cause water in the tank to freeze.
If pipes freeze, despite your precautions, thaw them out

slowly using hot water bottles; never use a blowlamp.
Zurich Municipal
Zurich Municipal is a trading name of Zurich Insurance plc.
A public limited company incorporated in Ireland. Registration No. 13460.
Registered Office: Zurich House, Ballsbridge Park, Dublin 4, Ireland.
UK Branch registered in England and Wales. Registration No. BR7985.
UK Branch Head Office: The Zurich Centre, 3000 Parkway, Whiteley, Fareham, Hampshire PO15 7JZ.
Zurich Insurance plc is authorised by the Central Bank of Ireland and authorised and subject to limited regulation by the Financial Conduct
Authority. Details about the extent of our authorisation by the Financial Conduct Authority are available from us on request. Our FCA Firm
Reference Number is 203093.
Communications may be monitored or recorded to improve our service and for security and regulatory purposes.
© Copyright – Zurich Insurance plc 2018. All rights reserved. Reproduction, adaptation, or translation without prior written permission is
prohibited except as allowed under copyright laws.
MHAAWA03
Dear Sirs,
Our Reference: MW/H&H 20 July 2022
Name of Insured: A2 Dominion Housing Group Ltd

Policy Number: JHA-22S252-0023
As this policy covers a number of properties on the basis of a “blanket” sum

insured, all details of properties including sums insured are held by the Insured
Zurich Municipal referred to above.
Zurich House
2 Gladiator Way
Due to the nature of the Policy we cannot undertake to inform you of
Farnborough
cancellation, non-renewal or changes in Policy terms and conditions. We can
Hampshire however confirm that the Policy is currently in force up to its next renewal on 01
GU14 6GB
August 2023.
Telephone 0870 2418050
Direct Phone 01252 387821
The policy contains a blanket admission of interest clause (as shown below),
Direct Fax 01252 375893 E-mail
applicable where the Insured so interested.
martin.waight@uk.zurich.com
“It is agreed and understood that where the INSURED so intend the interests of
parties other than the INSURED in this instance are admitted, the nature of such
Communications will be monitored
regularly to improve our service and for
interests to be declared in the event of loss.
security and regulatory purposes
A copy of the Policy of summary of cover is available from the

Zurich Municipal is a trading name of Insured. Please contact them at the address below.
Zurich Insurance Group Ltd
A public limited company incorporated in A2Dominion Housing Group Ltd
Ireland. Registration No. 13460 The Point
Registered Office: Zurich House, Ballsbridge 37 North Wharf Road
Park, Dublin 4, Ireland. London
W2 1BD
UK branch registered in England and W ales
Registration No. BR7985.
We trust you find the above to be in order.
UK Branch Head Office: The Zurich Centre,
3000 Parkway, Whiteley, Fareham,
Yours faithfully,
Hampshire PO15 7JZ
Authorised by the Central Bank of

Ireland and subject to limited
regulation by the Financial Conduct
Authority. Details about the extent of
our regulation by the Financial
Conduct Authority are available
from us on request Underwriting Services
Zurich – 125 years.

Inspired by tomorrow.
Mr J & Mrs Goodlake
Your actual service

charges
For the period 1 April 2019 to 31 March 2020
Dear Mr J & Mrs Goodlake, 18 September 2020
This document provides information about the actual estate and block This booklet provides information
service charges for your property for the period 1 April 2019 to about the actual service charges for:
31 March 2020. The following pages show how the final credit balance 10 Jordan Hill
has been calculated and provide a comparison with the amount that we Oxford
previously estimated. Oxfordshire
OX2 8EX
There is a credit balance for the
year of £29.18 THE FOLLOWING PAGES SHOW
We’ll credit your account with this amount and if it remains in credit you How we’ve worked out your actual
can request a refund. service charges
Yours sincerely, What your service charge pays for
Page 1
Accountant’s report of factual
findings to the landlord
Service Charges – Summary of
Susan Slade | Head of Service Charge tenants rights and obligations
On behalf of your landlord A2Dominion Homes Ltd, a subsidiary of A2Dominion Housing Group Ltd.
A2Dominion Homes Ltd is the landlord of the property

that is subject to this demand for rent and service charge
payment. In compliance with section 47 and section 48 of
the Landlord and Tenant Act 1987, the address of the
Landlord is The Point, 37 North Wharf Road, London, W2
1BD. Any notices for proceedings may be served on the
landlord at this address.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION VIEW YOUR ACCOUNT ONLINE
There is a credit on your account for your estate or block as the actual You can access your A2Dominion
cost of providing services is less than we had estimated and charged you account online any time – just go to
for the year. a2dominion.co.uk to sign in.
If you’re not already registered, all
ARE YOU FINDING IT DIFFICULT TO PAY? you need is:
If you’re finding it difficult to pay on time please contact your Income • your name
Officer as soon as possible on 0800 432 0077 and they’ll do their best to • your email address
help make sure that you do not put yourself at risk of losing your home.
We’ll then send you an email with a
We’ll always treat you with respect, give confidential advice and may put link to set your password.
you in touch with one of our Tenancy Sustainment Officers, who can:
• help you apply for Universal Credit HELPFUL INFORMATION
• give you advice on how to manage your money and avoid debt ABOUT RENT AND SERVICE
• help you to claim benefits you may be entitled to.
Page 2
CHARGES
Contacting us early will help to stop any debt issues getting out of hand. Information about rent and service
charges is also on our website at
my.a2dominion.co.uk/help where
you can find answers to frequently
asked questions.
How we’ve worked out your actual service charge
The following summary and tables show your share of the actual service charges and a comparison
with the amount that we previously estimated for the period 1 April 2019 to 31 March 2020
There is a credit Your total share of the Your total share of the
balance for the year of estimated amount was actual amount is
-£29.18 £476.52 £447.34
ACTUAL ESTATE SERVICE CHARGES
The proportion Your share of
Page 3
The amount we The actual that applies to this actual
Description estimated was amount is you is amount is
Grounds maintenance £11,816.00 £11,816.16 1.3500% £159.52

Lighting and electricity £102.00 £126.02 1.3500% £1.70
Paladin hire £232.00 £0.00 1.3500% £0.00
Pest control £0.00 £306.00 1.3500% £4.13
Tree surgery £552.00 £540.00 1.3500% £7.29
Total actual charge for the year £12,702.00 £12,788.18 £172.64
ACTUAL BLOCK SERVICE CHARGES

Examination fee £15.00 £15.25 100.0000% £15.25

Insurance £140.00 £109.45 100.0000% £109.45
Management fee £150.00 £150.00 100.0000% £150.00

Total actual charge for the year £305.00 £274.70 £274.70
Total for your share of the actual charges £447.34

Less your share of the total amount we estimated £476.52
There is a credit balance for the year -£29.18
ABOUT THE PROPORTION THAT APPLIES TO YOU
Page 4
You may notice that you appear to be paying a higher proportion for some charges, such as Examination fees,
Insurance and Management fees. This is due to there being rented properties in your block. These charges still apply
to all tenants, but are included as part of their rent and are not shown as a separate service charge. This is why the
proportion that applies to you for some charges appears to be higher on your statement.
Estates Information – keeping your home safe and secure
All of our buildings have been designed and built with fire safety in mind.
We check the smoke alarms, fire alarms and fire safety equipment in shared areas regularly.
We also update our fire risk assessments each year.
You can find the latest documents related to your building, including fire and safety documents and recent resident
newsletters, on the Estates Information section of our website at
https://my.a2dominion.co.uk/help/category/?id=CAT-01061 .
This includes details of what A2Dominion is doing to ensure its tall buildings meet fire safety standards.
Page 5
What your service charge pays for
The following notes provide an explanation about the services we provide at the block or estate
where you live.
GROUNDS MAINTENANCE PEST CONTROL arranging this to cover your personal

Contractors’ costs to look after the The cost of eradicating pests from belongings.
outside areas of estates, such as communal areas in blocks or on
gardening, mowing grassed areas estates. MANAGEMENT FEE
and litter picking. Other costs to All the internal costs for managing
maintain the estate may also appear TREE SURGERY our estate and blocks, such as
here, such as the cost of dealing with The cost of looking after trees, carrying out site visits, dealing with
abandoned vehicles. including periodic inspections, queries and requests, arranging
Page 6
pruning and tree surgery. contracts for services, and preparing
LIGHTING AND ELECTRICITY your Estimated and Actual Service
Providing outside lighting for estates EXAMINATION FEE Charge Accounts. This only applies to
and blocks, and on estate roads. It freeholders, leaseholders and shared
Professional agencies’ fees to check
also includes the cost of providing owners.
and certify the service charges we
lighting in shared areas and includes set. This only applies to leaseholders
the electricity costs of running all and shared owners.
electrical equipment, such as lifts.
INSURANCE
PALADIN HIRE
The costs for arranging buildings
The cost of hiring any large bins from insurance for our properties. This
the local council, or other costs includes separate Public Liability
associated with the removal of Insurance and Terrorism insurance,
normal household waste from flats but does not include Home Contents
within blocks or on estates. insurance. You are responsible for
A2Dominion Housing Group
Accountant’s report of factual findings to the landlord
You have stated that an audit of the make this report to the Landlord and
service charge accounts in for no other purpose. To the fullest
accordance with International extent permitted by law, we do not
Standards on Auditing is not accept or assume responsibility to
required under the terms of the anyone other than the Landlord for
lease for Jordan Hill 10 . In our work or for this report.
accordance with our engagement
letter dated 23 July 2020, we have
BASIS OF REPORT
Page 7
performed the procedures agreed Our work was carried out having
Scheme: with you and enumerated below with regard to TECH 03/11 “Residential
Jordan Hill 10 respect to the service charge Service Charge Accounts” published
accounts in respect of Jordan Hill 10 jointly by the professional
Year to: for the year ended 31 March 2020 in accountancy bodies with ARMA and
31 March 2020 order to provide a report of factual RICS.
findings about the service charge
In summary, the procedures we
accounts that you have issued. For
carried out with respect to the
Beever and Struthers identification purposes the surplus
service charge accounts were:
Chartered Accountants for the year is £29.18.
15 Bunhill Row 1. We obtained the service charge
This report is made to the landlord
London accounts and checked whether
for issue with the service charge
EC1Y 8LP the figures in the accounts were
accounts in accordance with the
Date:20 September 2020 extracted correctly from the
terms of our engagement. Our work
accounting records maintained
has been undertaken to enable us to
by or on behalf of the landlord.
2. We checked, based on a sample, (a) With respect to item 1 we found
whether entries in the accounting the figures in the statement of
records were supported by account to have been extracted
receipts, other documentation or correctly from the accounting
evidence that we inspected. records.
Because the above procedures do (b) With respect to item 2 we found
not constitute either an audit or a that those entries in the
review made in accordance with accounting records that we
International Standards on Auditing checked were supported by
(UK and Ireland) or International receipts, other documentation or
Standards on Review Engagements, evidence that we inspected.
we do not express any assurance on
the service charge accounts other
than in making the factual statements
Page 8
set out below.
Had we performed additional
procedures or had we performed an
audit or review of the financial
statements in accordance with
International Standards on Auditing
(UK and Ireland) or International
Standards on Review Engagements,
other matters might have come to
our attention that would have been
reported to you.
REPORT OF FACTUAL
FINDINGS
Service charges – Summary of tenants’ rights and obligations
By law we must send you this each time we write to you about service charge payments.
1. This summary, which charges are amounts payable, the tribunal may
briefly sets out your rights payable for services, also determine-
and obligations in relation repairs, maintenance, • who should pay the
to variable service charges, improvements, insurance service charge and who it
must by law accompany or the landlord’s costs of should be paid to;
a demand for service management, to the extent • the amount;
charges. Unless a summary that the costs have been • the date it should be paid
is sent to you with a reasonably incurred. by; and
demand, you may withhold • how it should be paid.
Page 9
the service charge. The 3. You have the right to ask
However, you do not
summary does not give a the First-tier Tribunal to
have these rights where-
full interpretation of the determine whether you
• a matter has been agreed
law and if you are in any are liable to pay service
or admitted by you;
doubt about your rights charges for services,
• a matter has already
and obligations you should repairs, maintenance,
been, or is to be, referred
seek independent advice. improvements, insurance
to arbitration or has been
or management. You may
determined by arbitration
2. Your lease sets out make a request before
and you agreed to go
your obligations to pay or after you have paid
to arbitration after the
service charges to your the service charge. If
disagreement about the
landlord in addition the tribunal determines
service charge or costs
to your rent. Service that the service charge is
arose; or
• a matter has been such as professional fees, contribution will be
decided by a court. which you may have to pay. limited to these amounts
unless your landlord has
4. If your lease allows your 6. The First-tier Tribunal and properly consulted on
landlord to recover the Upper Tribunal (in the proposed works or
costs incurred or that determining an appeal agreement or the First-
may be incurred in legal against a decision of the tier Tribunal has agreed
proceedings as service First-tier Tribunal) have the that consultation is not
charges, you may ask the power to award costs in required.
court or tribunal, before accordance with Section
which those proceedings 29 of the Tribunals, Courts 8. You have the right to apply
were brought, to rule that and Enforcement Act 2007. to the First-tier Tribunal
your landlord may not do to ask it to determine
Page 10
so. 7. If your landlord – whether your lease should
• proposes works on a be varied on the grounds
5. Where you seek a building or any other that it does not make
determination from the premises that will cost satisfactory provision in
First-tier Tribunal, you will you or any other tenant respect of the calculation
have to pay an application more than £250, or of a service charge payable
fee and, where the matter • proposes to enter into under the lease.
proceeds to an oral an agreement for works
hearing, a hearing fee, or services which will last 9. You have the right to write
unless you qualify for fee for more than 12 months to your landlord to request
remission or exemption. and will cost you or any a written summary of
Making such an application other tenant more than the costs which make up
may incur additional costs, £100 in any 12 month the service charges. The
accounting period, your summary must-
• cover the last 12 month costs, to require the strongly advised to seek
period used for making landlord to provide you independent advice before
up the accounts relating with reasonable facilities exercising this right.
to the service charge to inspect the accounts,
ending no later than the receipts and other 12. Your lease may give your
date of your request, documents supporting the landlord a right of re-entry
where the accounts are summary and for taking or forfeiture where you
made up for 12 month copies or extracts from have failed to pay charges
periods; or them. which are properly due
• cover the 12 month under the lease. However,
period ending with the 11. You have the right to ask to exercise this right, the
date of your request, an accountant or surveyor landlord must meet all
to carry out an audit of the the legal requirements
Page 11
where the accounts
are not made up for 12 financial management of and obtain a court order.
month periods. the premises containing A court order will only
your dwelling, to establish be granted if you have
The summary must be
the obligations of your admitted you are liable
given to you within 1
landlord and the extent to to pay the amount or it
month of your request
which the service charges is finally determined by
or 6 months of the end
you pay are being used a court, tribunal or by
of the period to which
efficiently. It will depend arbitration that the amount
the summary relates
on your circumstances is due. The court has a
whichever is the later.
whether you can exercise wide discretion in granting
10. You have the right, within this right alone or only with such an order and it will
6 months of receiving the support of others living take into account all the
a written summary of in the premises. You are circumstances of the case.
Agreement reference number
01210976/01
Manage your A2Dominion account

online, any time on our website:
• Check your balance and statement
• Pay bills
• Request and view repairs
• Update your contact details
• Get answers to questions about our
homes and services.
Visit a2dominion.co.uk and sign in or
Mr J & Mrs Goodlake register your account with us.
10 Jordan Hill
IF YOU NEED TO GET IN TOUCH
Oxford
Oxfordshire Call us between 8.30am to 5pm on
OX2 8EX 0800 432 0077
Our out of hours number is
0800 316 9880
Send us an email
customer.services@a2dominion.co.uk
Write to us at
113 Uxbridge Road
Ealing, London W5 5TL
Visit our website
a2dominion.co.uk
A2Dominion Housing Group Ltd
An exempt charity registered under the Co-operative & Community
Benefit Societies Act 2014 Soc. No. 28985R, RSH Reg. L4240
Registered Office: The Point, 37 North Wharf Road, London W2 1BD
Mr J & Mrs Goodlake
Your actual service

charges
Dear Mr J & Mrs Goodlake, 20 August 2021
This document provides information about the actual estate and block This booklet provides information
service charges for your property for the period 1 April 2020 to about the actual service charges for:
31 March 2021. The following pages show how the final credit balance 10 Jordan Hill
has been calculated and provide a comparison with the amount that we Oxford
previously estimated. Oxfordshire
OX2 8EX
There is a credit balance for the
year of £4.14 THE FOLLOWING PAGES SHOW
We’ll credit your account with this amount and if it remains in credit you How we’ve worked out your actual
can request a refund. service charges
Yours sincerely, What your service charge pays for
Page 1
Accountant’s report of factual
Service Charges – Summary of
Ken James | Head of Service Delivery tenants rights and obligations

There is a credit on your account for your estate or block as the actual You can access your A2Dominion
cost of providing services is less than we had estimated and charged you account online any time – just go to
for the year. a2dominion.co.uk to sign in.
If you’re not already registered, all
ARE YOU FINDING IT DIFFICULT TO PAY? you need is:
If you’re finding it difficult to pay on time please contact your Income • your name
Officer as soon as possible on 0800 432 0077 and they’ll do their best to • your email address
help make sure that you do not put yourself at risk of losing your home.
We’ll then send you an email with a
We’ll always treat you with respect, give confidential advice and may put link to set your password.
• help you apply for Universal Credit HELPFUL INFORMATION
• give you advice on how to manage your money and avoid debt ABOUT RENT AND SERVICE
Page 2
CHARGES
Contacting us early will help to stop any debt issues getting out of hand. Information about rent and service
charges is also on our website at
my.a2dominion.co.uk/help where
you can find answers to frequently
asked questions.
The following summary and tables show your share of the actual service charges and a comparison
with the amount that we previously estimated for the period 1 April 2020 to 31 March 2021
There is a credit Your total share of the Your total share of the
balance for the year of estimated amount was actual amount is
-£4.14 £472.32 £468.18
ACTUAL ESTATE SERVICE CHARGES
Page 3
Bulk refuse removal £72.00 £348.63 1.3500% £4.71

Communal repairs £0.00 £499.02 1.3500% £6.74
Tree surgery £720.00 £720.00 1.3500% £9.72
ACTUAL BLOCK SERVICE CHARGES

Examination fee £15.00 £15.41 100.0000% £15.41

Insurance £128.00 £114.37 100.0000% £114.37
Management fee £155.00 £155.00 100.0000% £155.00


Less your share of the total amount we estimated £472.32
There is a credit balance for the year -£4.14
Page 4
Estates Information – keeping your home safe and secure
All of our buildings have been designed and built with fire safety in mind.
We check the smoke alarms, fire alarms and fire safety equipment in shared areas regularly.
We also update our fire risk assessments each year.
You can find the latest documents related to your building, including fire and safety documents and recent resident
newsletters, on the Estates Information section of our website at
https://my.a2dominion.co.uk/help/category/?id=CAT-01061 .
This includes details of what A2Dominion is doing to ensure its tall buildings meet fire safety standards.
Page 5
where you live.
BULK REFUSE REMOVAL lighting in shared areas and includes arranging this to cover your personal
The cost of dealing with fly tipping or the electricity costs of running all belongings.
removing dumped bulky items. electrical equipment, such as lifts.
MANAGEMENT FEE
COMMUNAL REPAIRS TREE SURGERY All the internal costs for managing
Carrying out day-to-day responsive The cost of looking after trees, our estate and blocks, such as
repairs in shared areas. This only including periodic inspections, carrying out site visits, dealing with
applies to lessees; tenants pay for pruning and tree surgery. queries and requests, arranging
Page 6
communal repairs through their rent. contracts for services, and preparing
EXAMINATION FEE your Estimated and Actual Service
GROUNDS MAINTENANCE Professional agencies’ fees to check Charge Accounts. This only applies to
and certify the service charges we freeholders, leaseholders and shared
Contractors’ costs to look after the
set. This only applies to leaseholders owners.
outside areas of estates, such as
gardening, mowing grassed areas and shared owners.
and litter picking. Other costs to
maintain the estate may also appear INSURANCE
here, such as the cost of dealing with The costs for arranging buildings
abandoned vehicles. insurance for our properties. This
includes separate Public Liability
LIGHTING AND ELECTRICITY Insurance and Terrorism insurance,
Providing outside lighting for estates but does not include Home Contents
and blocks, and on estate roads. It insurance. You are responsible for
also includes the cost of providing
You have stated that an audit of the make this report to the Landlord and
service charge accounts in for no other purpose. To the fullest
accordance with International extent permitted by law, we do not
Standards on Auditing is not accept or assume responsibility to
required under the terms of the anyone other than the Landlord for
lease for Jordan Hill 10 . In our work or for this report.
accordance with our engagement
letter dated 23 July 2020, we have
BASIS OF REPORT
Page 7
performed the procedures agreed Our work was carried out having
Scheme: with you and enumerated below with regard to TECH 03/11 “Residential
Jordan Hill 10 respect to the service charge Service Charge Accounts” published
accounts in respect of Jordan Hill 10 jointly by the professional
Year to: for the year ended 31 March 2021 in accountancy bodies with ARMA and
31 March 2021 order to provide a report of factual RICS.
findings about the service charge
In summary, the procedures we
accounts that you have issued. For
carried out with respect to the
Beever and Struthers identification purposes the surplus
Chartered Accountants for the year is £4.14.
15 Bunhill Row 1. We obtained the service charge
London accounts and checked whether
EC1Y 8LP the figures in the accounts were
Date: 20 August 2021 extracted correctly from the
terms of our engagement. Our work
accounting records maintained
has been undertaken to enable us to
2. We checked, based on a sample, (a) With respect to item 1 we found
whether entries in the accounting the figures in the statement of
records were supported by account to have been extracted
receipts, other documentation or correctly from the accounting
evidence that we inspected. records.
Because the above procedures do (b) With respect to item 2 we found
not constitute either an audit or a that those entries in the
review made in accordance with accounting records that we
International Standards on Auditing checked were supported by
(UK and Ireland) or International receipts, other documentation or
Standards on Review Engagements, evidence that we inspected.
than in making the factual statements
Page 8
set out below.
procedures or had we performed an
audit or review of the financial
reported to you.
REPORT OF FACTUAL FINDINGS
Page 9
However, you do not
or admitted by you;
arose; or
Page 10
to carry out an audit of the the legal requirements
Page 11
where the accounts
The summary must be
the summary relates
01210976/01

• Pay bills
homes and services.
10 Jordan Hill
Oxford
OX2 8EX 0800 432 0077
0800 316 9880
Send us an email
Write to us at
113 Uxbridge Road
Visit our website
a2dominion.co.uk
Mr J & Mrs Goodlake
Here are your actual charges

for 1 April 2021 to 31 March 2022
The total balance due is £3.95
Full details inside

Page 1
12 September 2022
Hello
Mr J & Mrs Goodlake
Now that we’ve reviewed all the charges This booklet explains the actual
for the past year, there is an additional service charges for
10 Jordan Hill
£3.95 to pay Oxford
Oxfordshire
OX2 8EX
See the following pages for:

• How we’ve worked out your actual
service charge
• What your service charge pays for
• Accountant’s report of factual
• Service charges – Summary of
Difference between the estimated and the tenants rights and obligations
actual cost
For the 12 months between 1 April 2021 and 31 March 2022 we
estimated how much we thought it would cost to provide the services to
your home and estate. We based this on lots of things such as:
• How much it has cost before
• Talking to our contractors to agree planned works for your estate and A2Dominion Homes Ltd is the landlord of the property
how much that will cost. payment. In compliance with section 47 and section 48 of
Once the work has been carried out, we compare how much we thought Landlord is The Point, 37 North Wharf Road, London, W2
it was going to cost with the actual cost and often there is a difference. 1BD. Any notices for proceedings may be served on the
This is a formal demand under the terms of your
lease asking you to pay the amount shown.
All the information you need to know about the charges for your View your account online
property can be found in the following pages. You can access your A2Dominion
account online any time – just go to
What do I need to do?
a2dominion.co.uk to sign in.
As it cost us more to provide these services than we estimated, you will If you haven’t already done so all you
need to pay the outstanding amount by 31 March 2023. You can do this need to register is:
in a few ways as shown below. • Your name
If you already have an agreement in place to pay the charges for the • An email address
cyclical works separately you only need to pay the balance relating to • Your agreement reference number
non-cyclical works which is £3.95. You should continue to pay the cyclical 01210976/01
works in accordance with the agreement you have already made. and we’ll then send you an email with
a link to set your password.
If you have not made an arrangement to pay the cost of these works,
please complete the form you can find at
Helpful information about
www.a2dominion.co.uk/Leasehold-major-works to confirm which
payment option you have chosen for your major work invoice. service charges
Information about service charges is
You can make a bank transfer to the following account also on our website at
Account name A2Dominion Housing Group a2dominion.co.uk/rent-and-
service-charge where you can:
Account number 33067459 • Query your service charge by
Sort code 20-47-23 completing the online form.
Bank: Barclays Bank Plc, 27th Floor, 1 Churchill Place, London, E14 5HP • Find answers to frequently asked
questions about service charges.
Please quote your Agreement reference number 01210976/01
Change your next Direct Debit

You can add this amount to your next Direct Debit. To do this, please
contact us. Please try to pay the balance by 31 March 2023 otherwise
Page 2
we may need to charge interest as per the terms of your title deeds.
Page 3
Finding it difficult to pay?
If you think you will struggle to pay this in one go, you may be able to
pay this off in monthly instalments instead. Please speak to your Income
Officer as soon as possible on 0800 432 0077 or at
payments@a2dominion.co.uk and they will do what they can to help you.
We will always treat you with respect and can give confidential
advice. We may also ask you to speak to one of our specialist tenancy
sustainment staff who can help you look at other ways to pay.
Need to discuss anything?

Send us an email Payments@a2dominion.co.uk
or call us on 0800 432 0077
Keeping you safe

All of our buildings have been designed and built with fire safety
in mind. We check the smoke alarms, fire alarms and fire safety
equipment in shared areas regularly. We also update our fire risk
assessments each year.
This includes details of what we are is doing to make sure our tall
buildings meet fire safety standards.
In the summary and tables below we’ve compared the estimated service charges we sent you in
February 2021 with the actual charges for the year.
We estimated your Your total service There is an additional

service charge to be charge was actually balance due of
£547.32 £551.27 £3.95
Actual estate service charges

The estate service is for things we need to maintain outside your home, such as
gardens, trees and cleaning.
The amount we The actual that applies to the actual

Communal repairs £5,915.00 £0.00 1.3500% £0.00
Pest control £180.00 £0.00 1.3500% £0.00
Tree surgery £100.00 £0.00 1.3500% £0.00
Page 4
Page 5
Actual block service charges
This is for work carried out either to the shared areas inside your building, or any work
carried out to the outside of your building.
The amount we The actual that applies to the actual
Examination fee £16.00 £16.16 100.0000% £16.16

Insurance £120.00 £133.83 100.0000% £133.83
Management fee £160.00 £160.00 100.0000% £160.00

Less the total amount we estimated £547.32
There is an additional balance due £3.95

Further details on your actual service charge
Proportion explained
We calculate the proportion you pay based on a number of things and it can include:
• How many properties are in your block or estate
• If there are any rented properties in your block – our rental customers still pay for the services, but the amount is
included in their rent.
You can find more information on the proportion you pay in your lease.
Page 6
Page 7
where you live.
BULK REFUSE REMOVAL and the cost of electrical equipment include home contents insurance.
Removing large items that have such as lifts. You are responsible for arranging
been dumped, as well as dealing PEST CONTROL this to cover your personal
with fly tipping. belongings.
Dealing with pests such as rats and
COMMUNAL REPAIRS mice in shared areas. MANAGEMENT FEE
Fixing things that go wrong or are TREE SURGERY All the internal costs for managing
damaged in shared areas. If you are our estate and buildings, such as
Looking after trees including
a tenant, this cost is included in your carrying out site visits, dealing with
carrying out inspections, pruning
rent. queries and requests, arranging
and removing dangerous trees.
contracts for services, and preparing
GROUNDS MAINTENANCE EXAMINATION FEE your Estimated and Actual Service
Looking after the outside area of Professional agencies fees to check Charge Accounts.
your estate including gardening, and confirm the service charges
grass cutting and litter picking. There fees.
may also be other costs such as
dealing with abandoned vehicles or INSURANCE
graffiti. How much it costs for buildings
insurance. It also includes public
LIGHTING AND liability insurance which covers
ELECTRICITY things like injury or death to anyone
Providing outside lighting for estates in or around your estate. We also
and buildings, as well as on roads. It include terrorism insurance which
also includes lighting in shared areas covers possible losses because of a
terrorist incident. This does not
You have stated that an audit of the has been undertaken to enable us
service charge accounts in to make this report to the Landlord
accordance with International and for no other purpose. To the
Standards on Auditing is not fullest extent permitted by law, we
required under the terms of the do not accept or assume
lease for Jordan Hill 10 . In responsibility to anyone other than
accordance with our engagement the Landlord for our work or for this
letter dated 23 July 2020, we have report.
performed the procedures agreed
with you and enumerated below Basis of report
Scheme:
Jordan Hill 10 with respect to the service charge Our work was carried out having
accounts in respect of Jordan Hill regard to TECH 03/11 “Residential
Year to: 10 for the year ended Service Charge Accounts” published
31 March 2022 31 March 2022 in order to provide a jointly by the professional
report of factual findings about the accountancy bodies with ARMA and
service charge accounts that you RICS.
Beever and Struthers have issued. For identification
purposes the deficit for the year is In summary, the procedures we
Chartered Accountants
£3.95. carried out with respect to the
15 Bunhill Row
London
EC1Y 8LP 1. We obtained the service charge
Date: 12 September 2022 accounts and checked whether
Page 8
terms of our engagement. Our work the figures in the accounts were
extracted correctly from the
Page 9
accounting records maintained Report of factual findings
(a) With respect to item 1 we found
2. We checked, based on a sample, the figures in the statement of
whether entries in the account to have been extracted
accounting records were correctly from the accounting
supported by receipts, other records.
documentation or evidence that
we inspected. (b) With respect to item 2 we found
that those entries in the
Because the above procedures do accounting records that we
not constitute either an audit or a checked were supported by
review made in accordance with receipts, other documentation
International Standards on Auditing or evidence that we inspected.
than in making the factual
statements set out below.
procedures or had we performed
an audit or review of the financial
reported to you.
Service charges
Summary of tenants’ rights and obligations
and obligations in relation repairs, maintenance, • Who should pay the
a demand for service management, to the extent • The amount;
charges. Unless a summary that the costs have been • The date it should be
is sent to you with a reasonably incurred. paid by; and
demand, you may withhold 3. You have the right to ask • How it should be paid.
the service charge. The the First-tier Tribunal to However, you do not
summary does not give a determine whether you have these rights where-
full interpretation of the are liable to pay service • A matter has been
law and if you are in any charges for services, agreed or admitted by
doubt about your rights repairs, maintenance, you;
and obligations you should improvements, insurance • A matter has already
seek independent advice. or management. You may been, or is to be, referred
2. Your lease sets out make a request before to arbitration or has been
your obligations to pay or after you have paid determined by arbitration
service charges to your the service charge. If and you agreed to go
Page 10
landlord in addition the tribunal determines to arbitration after the
to your rent. Service that the service charge is disagreement about the
Page 11
service charge or costs such as professional fees, limited to these amounts
arose; or which you may have to pay. unless your landlord has
• A matter has been 6. The First-tier Tribunal and properly consulted on
decided by a court. the Upper Tribunal (in the proposed works or
determining an appeal agreement or the First-
4. If your lease allows your
against a decision of the tier Tribunal has agreed
landlord to recover
First-tier Tribunal) have the that consultation is not
costs incurred or that
power to award costs in required.
may be incurred in legal
proceedings as service accordance with Section 8. You have the right to apply
charges, you may ask the 29 of the Tribunals, Courts to the First-tier Tribunal
court or tribunal, before and Enforcement Act 2007. to ask it to determine
which those proceedings whether your lease should
were brought, to rule that 7. If your landlord – be varied on the grounds
your landlord may not do • Proposes works on a that it does not make
so. building or any other satisfactory provision in
premises that will cost respect of the calculation
5. Where you seek a you or any other tenant of a service charge payable
determination from the more than £250, or under the lease.
First-tier Tribunal, you will • Proposes to enter into
have to pay an application an agreement for works 9. You have the right to write
fee and, where the matter or services which will last to your landlord to request
proceeds to an oral for more than 12 months a written summary of
hearing, a hearing fee, and will cost you or any the costs which make up
unless you qualify for fee other tenant more than the service charges. The
remission or exemption. £100 in any 12 month summary must-
Making such an application accounting period, your • Cover the last 12 month
may incur additional costs, contribution will be period used for making
up the accounts relating to inspect the accounts, 12. Your lease may give your
to the service charge receipts and other landlord a right of re-entry
ending no later than the documents supporting the or forfeiture where you
date of your request, summary and for taking have failed to pay charges
where the accounts are copies or extracts from which are properly due
made up for 12 month them. under the lease. However,
periods; or to exercise this right, the
• Cover the 12 month 11. You have the right to ask landlord must meet all
period ending with the an accountant or surveyor the legal requirements
date of your request, to carry out an audit of the and obtain a court order.
where the accounts financial management of A court order will only
are not made up for 12 the premises containing be granted if you have
month periods. your dwelling, to establish admitted you are liable
The summary must be the obligations of your to pay the amount or it
given to you within 1 landlord and the extent to is finally determined by
month of your request which the service charges a court, tribunal or by
or 6 months of the end you pay are being used
of the period to which arbitration that the amount
efficiently. It will depend is due. The court has a
the summary relates on your circumstances
whichever is the later. wide discretion in granting
whether you can exercise such an order and it will
10. You have the right, within this right alone or only with take into account all the
6 months of receiving the support of others living circumstances of the case.
a written summary of in the premises. You are
costs, to require the strongly advised to seek
Page 12
landlord to provide you independent advice before
with reasonable facilities exercising this right.
01210976/01

homes and services.
register your account with us.
Mr J & Mrs Goodlake
10 Jordan Hill
If you need to get in touch
Oxford Visit our website
Oxfordshire a2dominion.co.uk
OX2 8EX Tweet us
@a2dominionhelp
Call us between 8.30am and 5pm on
0800 432 0077
Our out-of-hours number is
0800 316 9880
Write to us at
113 Uxbridge Road
Mr J & Mrs Goodlake
Your revised estimated

service charges
Dear Mr J & Mrs Goodlake, 20 May 2022
Please accept my apologies for the delay in making the adjustments This booklet provides information
outlined below. We identified some errors in the estimated service about the revised estimated service
charges for 2022/2023 we previously sent to you and as a result have charges for:
adjusted the amount you need to pay. 10 Jordan Hill
Oxford
From 1 June 2022 the new amount you need to Oxfordshire
pay each month is £60.36 OX2 8EX
Your new annual estimated service charge is £724.32

THE FOLLOWING PAGES SHOW
If you pay by:
How we’ve worked out your
• Direct Debit, you don’t need to do anything as we’ll automatically start
estimated service charges
collecting the new amount on or shortly after 1 June 2022.
Page 1
• another method, please make sure you make arrangements to pay the Further details on your estimated
new amount. service charge
Paying your rent and other charges by Direct Debit is convenient, safe What your service charge pays for
and backed by the Direct Debit guarantee. It's very quick to set up a Service Charges – Summary of
Direct Debit, please call us on 0800 432 0077. tenants rights and obligations
Yours sincerely,
Stephen Michaux | Group Director of Residential Services


An adjustment will be made to your service charge account and this will You can access your A2Dominion
show in your account statement as ‘Service Charge – Adjustment’ and account online any time – just go to
will be the difference in charges from your service charge review date to a2dominion.co.uk to sign in.
1 June 2022. No further information will be shown relating to the If you’re not already registered, all
adjustment on the account statement. you need is:
Please note the rent element of your original charge is not affected by • your name
this. • your email address
If you receive: We’ll then send you an email with a
• Universal Credit, you are responsible for informing the Department of link to set your password.
Work and Pensions (DWP) about changes to your rent and service
charges. This can be completed through your Universal Credit Journal, HELPFUL INFORMATION
but only from the actual date that your charge changes and not ABOUT RENT AND SERVICE
Page 2
before. CHARGES
Information about rent and service
ARE YOU FINDING IT DIFFICULT TO PAY? charges is also on our website at
If you’re finding it difficult to pay your rent on time please contact your my.a2dominion.co.uk/help where
Income Officer as soon as possible on 0800 432 0077 you can find answers to frequently
There are many ways we can support you to get – and keep – your asked questions.
finances under control.
We’ll always treat you with respect, give confidential advice and may put
• help you apply for Universal Credit
• give you advice on how to manage your money and avoid debt
Contacting us early will help to stop any debt issues getting out of hand.
How we’ve worked out your estimated service charge
This is how much we think it will cost us to provide services such as gardening or repairs in shared
areas to your home andestate during the year.
ESTIMATED ESTATE SERVICE CHARGES

The amount we The amount we The proportion Your share of
estimated last estimate for this that applies to this year’s
Description year was year is you is estimate is

Communal repairs £5,915.00 £6,033.00 1.3500% £81.45
Page 3
Tree surgery £100.00 £4,562.00 1.3500% £61.59
Total estimated charge for the year £18,615.00 £29,502.00 £398.29
Monthly estate service charge £33.19
ESTIMATED BLOCK SERVICE CHARGES

Description year was year is you is estimate is
Examination fee £16.00 £16.00 100.0000% £16.00

Insurance £120.00 £150.00 100.0000% £150.00
Management fee £160.00 £160.00 100.0000% £160.00
Total estimated charge for the year £296.00 £326.00 £326.00
Monthly block service charge £27.17
Further details on your estimated service charge

BLOCK CHARGES
Management Fee
We have recently carried out a thorough review of our costs to manage our properties. As a result of this, we have
Page 4
implemented a new fee structure which covers A2Dominion's cost of managing our buildings and estates. We are
committed to providing high quality services which offers all of our residents value for money. The change in rates
has been benchmarked across other comparable organisations.
where you live.
BULK REFUSE REMOVAL and the cost of electrical equipment responsible for arranging this to
Removing large items that have been such as lifts. cover your personal belongings.
dumped, as well as dealing with fly
tipping. TREE SURGERY MANAGEMENT FEE
Looking after trees including carrying All the internal costs for managing
COMMUNAL REPAIRS out inspections, pruning and our estate and blocks, such as
Fixing things that go wrong or are removing dangerous trees. carrying out site visits, dealing with
Page 5
damaged in shared areas. If you are queries and requests, arranging
a tenant, this cost is included in your EXAMINATION FEE contracts for services, and preparing
rent. Professional agencies fees to check your Estimated and Actual Service
and confirm the service charges fees. Charge Accounts.
GROUNDS MAINTENANCE
Looking after the outside area of INSURANCE
your estate including gardening, How much it costs for buildings
grass cutting and litter picking. There insurance. It also includes public
may also be other costs such as liability insurance which covers things
dealing with abandoned vehicles or like injury or death to anyone in or
graffiti. around your estate. We also include
terrorism insurance which covers
LIGHTING AND ELECTRICITY possible losses because of a terrorist
Providing outside lighting for estates incident. This does not include home
and buildings, as well as on roads. It contents insurance. You are
also includes lighting in shared areas
Page 6
However, you do not
or admitted by you;
arose; or
Page 7
Page 8
where the accounts to carry out an audit of the the legal requirements
The summary must be
the summary relates
Follow us on Twitter for all
the latest news, updates and
tips for your home
/a2dominionhelp
01210976/01

• Pay bills
homes and services.
10 Jordan Hill
Oxford
OX2 8EX 0800 432 0077
0800 316 9880
Send us an email
Write to us at
113 Uxbridge Road
Visit our website
a2dominion.co.uk
Mr J & Mrs Goodlake
Here are your new estimated

service charges for 1 April 2023 to
31 March 2024
The amount due each month is £97.84
Full details inside

Page 1
Dear Mr J & Mrs Goodlake, 30 January 2023
This booklet provides information
From 1 April 2023 the new amount you need to about the new estimated service
pay each month is £97.84 charges for:
10 Jordan Hill
Your new annual estimated service charge is £1,174.08 Oxford
Oxfordshire
OX2 8EX
See the following pages for:

• How we’ve worked out your
estimated service charges
• Further details on your estimated
service charge
• What your service charge pays for
• Service Charges – Summary of
The amount for your service charge will shortly change and this is a
tenants rights and obligations
formal notice outlining what the amount will be.
If you pay by:
• Direct Debit, you don’t need to do anything as we’ll automatically start
collecting the new amount on or shortly after 1 April 2023.
• another method, please make sure you make arrangements to pay the
new amount.
Paying your rent and other charges by Direct Debit is convenient, safe that is subject to this demand for rent and service charge
and backed by the Direct Debit guarantee. It's very quick to set up a payment. In compliance with section 47 and section 48 of
Direct Debit, please call us on 0800 432 0077. Landlord is The Point, 37 North Wharf Road, London, W2
Please Read the Following Important Information View your account online
We charge you an estimated amount in advance for the service charge in You can access your A2Dominion
accordance with the terms of your lease. account online any time – just go to
a2dominion.co.uk to sign in.
If you receive: If you haven’t already done so all you
• Universal Credit, you are responsible for informing the Department of need to register is:
Work and Pensions (DWP) about changes to your rent and service • Your name
charges. This can be completed through your Universal Credit Journal, • An email address
but only from the actual date that your charge changes and not • Your agreement reference number
before. 01210976/01
Finding It Difficult to Pay? and we’ll then send you an email with
a link to set your password.
If you’re finding it difficult to pay your rent on time please contact your
Income Officer as soon as possible on 0800 432 0077 Helpful information about
There are many ways we can support you to get – and keep – your service charges
finances under control. Information about rent and service
We’ll always treat you with respect, give confidential advice and may put charges is also on our website at
you in touch with one of our Tenancy Sustainment Officers, who can: a2dominion.co.uk/finance where
• help you apply for Universal Credit you can find answers to frequently
• give you advice on how to manage your money and avoid debt asked questions.
• help you to claim benefits you may be entitled to. Need to discuss anything?
Contacting us early will help to stop any debt issues getting out of hand. Send us an email
Keeping you safe Payments@a2dominion.co.uk
or call us on 0800 432 0077
All of our buildings have been designed and built with fire safety
in mind. We check the smoke alarms, fire alarms and fire safety
equipment in shared areas regularly. We also update our fire risk
assessments each year.
Page 2
Page 3
This includes details of what we are is doing to make sure our tall
buildings meet fire safety standards.
How we’ve worked out your estimated service charge
This is how much we think it will cost us to provide services such as gardening or repairs in shared
areas to your home and estate during the year.
Your total monthly
service charges are
£97.84
ESTIMATED Estate Service Charges

The estate service is for things we need to maintain outside your home, such as
gardens, trees and cleaning.
ESTIMATED Unit Service Charges year was year is you is estimate is
Bulk refuse removal £450.00 £3,372.00 1.3500% £45.52

Communal repairs £6,033.00 £7,239.00 1.3500% £97.73
Tree surgery £4,562.00 £3,779.00 1.3500% £51.02
Total estimated charge for the year £29,592.00 £34,964.00 £472.02
Monthly estate service charge £39.34
Page 4
Page 5
ESTIMATED Block Service Charges
This is for work carried out either to the shared areas inside your building, or any work
carried out to the outside of your building.
ESTIMATED Unit Service Charges year was year is you is estimate is
Examination fee £16.00 £17.00 100.0000% £17.00

Insurance £150.00 £400.00 100.0000% £400.00
Management fee £160.00 £285.00 100.0000% £285.00
Total estimated charge for the year £326.00 £702.00 £702.00
Monthly block service charge £58.50
About the Proportion That Applies to You

Further details on your estimated service charge

Estate Charges
Lighting And Electricity
Increasing energy costs means that we have to pay more for energy in communal areas. This has resulted in an
increase of 209%.
Block Charges
Insurance
You may have noticed a large increase from the current year estimate. This is due to the cost and availability of
materials and trades which has increased with inflation. There has also been a change to the risk profile, an increase
in claims, added cladding / building safety risks and external factors such as climate eg. flooding, dry summers
(subsidence).
Page 6
Page 7
where you live.
BULK REFUSE REMOVAL and the cost of electrical equipment responsible for arranging this to
Removing large items that have been such as lifts. cover your personal belongings.
dumped, as well as dealing with fly
tipping. TREE SURGERY MANAGEMENT FEE
Looking after trees including carrying All the internal costs for managing
COMMUNAL REPAIRS out inspections, pruning and our estate and buildings, such as
Fixing things that go wrong or are removing dangerous trees. carrying out site visits, dealing with
damaged in shared areas. If you are queries and requests, arranging
a tenant, this cost is included in your EXAMINATION FEE contracts for services, and preparing
rent. Professional agencies fees to check your Estimated and Actual Service
and confirm the service charges fees. Charge Accounts.
GROUNDS MAINTENANCE
Looking after the outside area of INSURANCE
your estate including gardening, How much it costs for buildings
grass cutting and litter picking. There insurance. It also includes public
may also be other costs such as liability insurance which covers things
dealing with abandoned vehicles or like injury or death to anyone in or
graffiti. around your estate. We also include
terrorism insurance which covers
LIGHTING AND ELECTRICITY possible losses because of a terrorist
Providing outside lighting for estates incident. This does not include home
and buildings, as well as on roads. It contents insurance. You are
also includes lighting in shared areas
Service charges
Summary of tenants’ rights and obligations
and obligations in relation repairs, maintenance, • Who should pay the
a demand for service management, to the extent • The amount;
charges. Unless a summary that the costs have been • The date it should be
is sent to you with a reasonably incurred. paid by; and
demand, you may withhold 3. You have the right to ask • How it should be paid.
the service charge. The the First-tier Tribunal to However, you do not
summary does not give a determine whether you have these rights where-
full interpretation of the are liable to pay service • A matter has been
law and if you are in any charges for services, agreed or admitted by
doubt about your rights repairs, maintenance, you;
and obligations you should improvements, insurance • A matter has already
seek independent advice. or management. You may been, or is to be, referred
2. Your lease sets out make a request before to arbitration or has been
your obligations to pay or after you have paid determined by arbitration
service charges to your the service charge. If and you agreed to go
Page 8
to your rent. Service that the service charge is disagreement about the
Page 9
service charge or costs such as professional fees, limited to these amounts
arose; or which you may have to pay. unless your landlord has
• A matter has been 6. The First-tier Tribunal and properly consulted on
decided by a court. the Upper Tribunal (in the proposed works or
determining an appeal agreement or the First-
4. If your lease allows your
against a decision of the tier Tribunal has agreed
landlord to recover
First-tier Tribunal) have the that consultation is not
costs incurred or that
power to award costs in required.
may be incurred in legal
proceedings as service accordance with Section 8. You have the right to apply
charges, you may ask the 29 of the Tribunals, Courts to the First-tier Tribunal
court or tribunal, before and Enforcement Act 2007. to ask it to determine
which those proceedings whether your lease should
were brought, to rule that 7. If your landlord – be varied on the grounds
your landlord may not do • Proposes works on a that it does not make
so. building or any other satisfactory provision in
premises that will cost respect of the calculation
5. Where you seek a you or any other tenant of a service charge payable
determination from the more than £250, or under the lease.
First-tier Tribunal, you will • Proposes to enter into
have to pay an application an agreement for works 9. You have the right to write
fee and, where the matter or services which will last to your landlord to request
proceeds to an oral for more than 12 months a written summary of
hearing, a hearing fee, and will cost you or any the costs which make up
unless you qualify for fee other tenant more than the service charges. The
remission or exemption. £100 in any 12 month summary must-
Making such an application accounting period, your • Cover the last 12 month
may incur additional costs, contribution will be period used for making
up the accounts relating to inspect the accounts, 12. Your lease may give your
to the service charge receipts and other landlord a right of re-entry
ending no later than the documents supporting the or forfeiture where you
date of your request, summary and for taking have failed to pay charges
where the accounts are copies or extracts from which are properly due
made up for 12 month them. under the lease. However,
periods; or to exercise this right, the
• Cover the 12 month 11. You have the right to ask landlord must meet all
period ending with the an accountant or surveyor the legal requirements
date of your request, to carry out an audit of the and obtain a court order.
where the accounts financial management of A court order will only
are not made up for 12 the premises containing be granted if you have
month periods. your dwelling, to establish admitted you are liable
The summary must be the obligations of your to pay the amount or it
given to you within 1 landlord and the extent to is finally determined by
month of your request which the service charges a court, tribunal or by
or 6 months of the end you pay are being used
of the period to which arbitration that the amount
efficiently. It will depend is due. The court has a
the summary relates on your circumstances
whichever is the later. wide discretion in granting
whether you can exercise such an order and it will
10. You have the right, within this right alone or only with take into account all the
6 months of receiving the support of others living circumstances of the case.
a written summary of in the premises. You are
costs, to require the strongly advised to seek
Page 10
landlord to provide you independent advice before
with reasonable facilities exercising this right.
01210976/01

homes and services.
register your account with us.
Mr J & Mrs Goodlake
10 Jordan Hill
If you need to get in touch
Oxford Visit our website
Oxfordshire a2dominion.co.uk
OX2 8EX Tweet us
@a2dominionhelp
Call us between 8.30am and 5pm on
0800 432 0077
Our out-of-hours number is
0800 316 9880
Write to us at
113 Uxbridge Road
A2Dominion Group
113 Uxbridge Road, Ealing, LONDON W5 5TL
Phone: 020 8825 1976 Fax: 020 8825 1963
STATEMENT Ref: 01210976/01
Date Produced: 05/05/2023

Name: MR J & MRS GOODLAKE
Address: 10 Jordan Hill
Oxford
Oxfordshire
OX2 8EX
This statement only includes payments received up to the date shown below. If you have any
queriesregarding this statement please contact the Income Team on 020 8825 1976. AR = ARREARS CR = CREDIT
Re: 10 Jordan Hill, Oxford

Statement of Account as at 05/05/2023 Opening Balance: 0.00 CR
Landlord: A2Dominion Homes Ltd
Period No Date Description Charges Made Payments Received Running Balance
6 01/09/2007 Balance Transfer 94.47 94.47 CR

7 01/10/2007 \Legacy Debit 19.34 75.13 CR
7 03/10/2007 Standing Order 28.50 103.63 CR
8 01/11/2007 \Legacy Debit 19.34 84.29 CR
8 30/11/2007 Refund 112.79 0.00 CR
9 01/12/2007 \Legacy Debit 19.34 19.34 AR
10 01/01/2008 \Legacy Debit 19.34 19.34 AR
11 01/02/2008 \Legacy Debit 19.34 19.34 AR
12 01/03/2008 \Legacy Debit 19.34 19.34 AR
1 01/04/2008 \Legacy Debit 29.23 29.23 AR
2 01/05/2008 \Legacy Debit 29.23 29.23 AR
3 01/06/2008 \Legacy Debit 29.23 29.23 AR
4 01/07/2008 \Legacy Debit 29.23 29.23 AR
5 01/08/2008 \Legacy Debit 29.23 29.23 AR
Page 1 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963
6 01/09/2008 \Legacy Debit 29.23 29.23 AR

7 01/10/2008 \Legacy Debit 29.23 29.23 AR
8 01/11/2008 \Legacy Debit 29.23 29.23 AR
9 01/12/2008 \Legacy Debit 29.23 29.23 AR
10 01/01/2009 \Legacy Debit 29.23 29.23 AR
11 01/02/2009 \Legacy Debit 29.23 29.23 AR
12 01/03/2009 \Legacy Debit 29.23 29.23 AR
1 01/04/2009 \Legacy Debit 20.25 20.25 AR
2 01/05/2009 Sinking Fund 1.39 1.39 AR
2 01/05/2009 Service Charge 18.86 20.25 AR
3 01/06/2009 Sinking Fund 1.39 1.39 AR
4 01/07/2009 Sinking Fund 1.39 1.39 AR
5 01/08/2009 Sinking Fund 1.39 1.39 AR
6 01/09/2009 Sinking Fund 1.39 1.39 AR
7 01/10/2009 Sinking Fund 1.39 18.86 CR
7 01/10/2009 Service Charge 18.86 0.00 CR
8 01/11/2009 Sinking Fund 1.39 1.39 AR
Page 2 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963

9 01/12/2009 Sinking Fund 1.39 1.39 AR
10 01/01/2010 Sinking Fund 1.39 1.39 AR
11 01/02/2010 Sinking Fund 1.39 1.39 AR
12 01/03/2010 Sinking Fund 1.39 1.39 AR
1 01/04/2010 Sinking Fund 1.39 15.05 CR
2 01/05/2010 Sinking Fund 1.39 2.78 AR
2 04/05/2010 Standing Order 16.44 2.78 AR
2 01/06/2010 Annual Adjustment 68.37 65.59 CR
3 01/06/2010 Sinking Fund 1.39 64.20 CR
4 01/07/2010 Sinking Fund 1.39 62.81 CR
5 01/08/2010 Sinking Fund 1.39 61.42 CR
6 01/09/2010 Sinking Fund 1.39 60.03 CR
Page 3 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963

7 01/10/2010 Sinking Fund 1.39 58.64 CR
8 01/11/2010 Sinking Fund 1.39 57.25 CR
9 01/12/2010 Sinking Fund 1.39 55.86 CR
10 01/01/2011 Sinking Fund 1.39 54.47 CR
11 01/02/2011 Sinking Fund 1.39 53.08 CR
12 01/03/2011 Sinking Fund 1.39 51.69 CR
1 05/04/2011 Bank giro 16.44 33.10 CR
Page 4 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963

9 01/12/2011 Annual Adjustment 4.92 1.86 AR
10 26/01/2012 Cheque 6.78 0.00 CR
1 01/04/2012 S/Chg Deficit 10.88 38.18 AR
2 01/05/2012 S/Chg Deficit 10.88 38.18 AR
3 01/06/2012 S/Chg Deficit 10.88 38.18 AR
Page 5 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963

4 01/07/2012 S/Chg Deficit 10.88 38.18 AR
5 01/08/2012 S/Chg Deficit 10.88 38.18 AR
6 01/09/2012 S/Chg Deficit 10.88 38.18 AR
7 01/10/2012 S/Chg Deficit 10.88 38.18 AR
8 01/11/2012 S/Chg Deficit 10.88 38.18 AR
9 01/12/2012 S/Chg Deficit 10.88 38.18 AR
10 01/01/2013 S/Chg Deficit 10.88 38.18 AR
11 01/02/2013 S/Chg Deficit 10.88 38.18 AR
12 01/03/2013 S/Chg Deficit 10.88 38.18 AR
Page 6 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963

Page 7 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963

8 27/11/2014 S/Chg Surplus 5.20 12.40 CR
Page 8 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963

7 02/11/2015 S/Chg Deficit 29.17 16.77 AR
9 21/12/2015 Allpay 16.77 0.00 CR
Page 9 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963

6 08/09/2016 Cheque 10.00 5.64 CR
7 27/10/2016 S/Chg Deficit 31.70 26.06 AR
9 02/12/2016 Bank giro 31.70 5.64 CR
6 05/09/2017 S/Chg Deficit 57.80 57.40 AR
6 14/09/2017 Allpay 57.40 0.00 CR
Page 10 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963
7 25/10/2017 SC Prior Year Adj 8.64 8.74 CR

5 01/08/2018 \Direct Debit 61.02 0.00 CR
6 05/07/2018 S/Chg Surplus 47.61 47.61 CR
6 03/09/2018 \Direct Debit 35.18 47.61 CR
7 01/10/2018 \Direct Debit 35.18 47.61 CR
8 01/11/2018 \Direct Debit 35.18 47.61 CR
9 03/12/2018 \Direct Debit 35.18 47.61 CR
10 02/01/2019 \Direct Debit 35.18 47.61 CR
11 01/02/2019 \Direct Debit 35.18 47.61 CR
Page 11 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963
12 01/03/2019 \Direct Debit 35.18 47.61 CR

1 01/04/2019 \Direct Debit 39.71 47.61 CR
2 01/05/2019 \Direct Debit 39.71 47.61 CR
3 03/06/2019 \Direct Debit 39.71 47.61 CR
4 01/07/2019 \Direct Debit 39.71 47.61 CR
5 01/08/2019 \Direct Debit 39.71 47.61 CR
5 21/08/2019 S/Chg Deficit 3.68 43.93 CR
5 29/08/2019 Allpay 3.68 47.61 CR
6 02/09/2019 \Direct Debit 39.71 47.61 CR
7 01/10/2019 \Direct Debit 39.71 47.61 CR
8 01/11/2019 \Direct Debit 39.71 47.61 CR
9 02/12/2019 \Direct Debit 39.71 47.61 CR
10 02/01/2020 \Direct Debit 39.71 47.61 CR
11 03/02/2020 \Direct Debit 39.71 47.61 CR
12 02/03/2020 \Direct Debit 39.71 47.61 CR
1 01/04/2020 \Direct Debit 39.71 47.96 CR
2 01/05/2020 \Direct Debit 39.36 47.96 CR
3 01/06/2020 \Direct Debit 39.36 47.96 CR
4 01/07/2020 \Direct Debit 39.36 47.96 CR
Page 12 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963

5 03/08/2020 \Direct Debit 39.36 47.96 CR
6 01/09/2020 \Direct Debit 39.36 47.96 CR
6 18/09/2020 S/Chg Surplus 29.18 77.14 CR
7 01/10/2020 \Direct Debit 39.36 77.14 CR
8 02/11/2020 \Direct Debit 39.36 77.14 CR
9 01/12/2020 \Direct Debit 39.36 77.14 CR
10 04/01/2021 \Direct Debit 39.36 77.14 CR
11 01/02/2021 \Direct Debit 39.36 77.14 CR
12 01/03/2021 \Direct Debit 39.36 77.14 CR
1 01/04/2021 \Direct Debit 45.61 77.14 CR
2 04/05/2021 \Direct Debit 45.61 77.14 CR
3 01/06/2021 \Direct Debit 45.61 77.14 CR
4 01/07/2021 \Direct Debit 45.61 77.14 CR
5 02/08/2021 \Direct Debit 45.61 77.14 CR
5 20/08/2021 S/Chg Surplus 4.14 81.28 CR
6 01/09/2021 \Direct Debit 45.61 81.28 CR
7 01/10/2021 \Direct Debit 45.61 81.28 CR
8 01/11/2021 \Direct Debit 45.61 81.28 CR
Page 13 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963
9 01/12/2021 \Direct Debit 45.61 81.28 CR

10 04/01/2022 \Direct Debit 45.61 71.28 CR
11 01/02/2022 \Direct Debit 45.61 71.28 CR
12 01/03/2022 \Direct Debit 45.61 71.28 CR
1 01/04/2022 \Direct Debit 60.92 71.28 CR
2 03/05/2022 \Direct Debit 60.92 71.28 CR
3 01/06/2022 \Direct Debit 60.92 72.96 CR
4 01/07/2022 \Direct Debit 60.92 73.52 CR
5 01/08/2022 \Direct Debit 60.92 74.08 CR
6 01/09/2022 \Direct Debit 60.92 74.64 CR
6 12/09/2022 S/Chg Deficit 3.95 70.69 CR
6 23/09/2022 Bank giro 3.95 74.64 CR
7 03/10/2022 \Direct Debit 60.92 75.20 CR
8 01/11/2022 \Direct Debit 60.92 75.76 CR
9 01/12/2022 \Direct Debit 60.92 76.32 CR
10 03/01/2023 \Direct Debit 60.92 76.88 CR
11 01/02/2023 \Direct Debit 60.92 77.44 CR
12 01/03/2023 \Direct Debit 60.92 78.00 CR
Page 14 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963

1 03/04/2023 \Direct Debit 97.84 78.00 CR
2 02/05/2023 \Direct Debit 97.84 78.00 CR
Balance as at statement date: 78.00 CR
Page 15 139519
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963
Date Produced: 05/05/2023

Name: MR J & MRS GOODLAKE
Address: 10 Jordan Hill
Oxford
Oxfordshire
OX2 8EX
This statement only includes payments received up to the date shown below. If you have any
queriesregarding this statement please contact the Income Team on 020 8825 1976. AR = ARREARS CR = CREDIT
Statement of Account as at 05/05/2023 Opening Balance: 0.00 CR
6 14/09/2012 Cheque 10.00 10.00 CR

7 14/09/2012 Cheque 10.00 0.00 CR
7 14/09/2012 Cheque 10.00 10.00 CR
7 01/10/2012 Ground Rent 10.00 0.00 CR
6 06/09/2013 Bank giro 10.00 10.00 CR
7 01/10/2013 Ground Rent 10.00 0.00 CR
5 22/08/2014 Cheque 10.00 10.00 CR
7 01/10/2014 Ground Rent 10.00 0.00 CR
6 08/09/2015 REMandEA 10.00 10.00 CR
7 01/10/2015 Ground Rent 10.00 0.00 CR
7 01/10/2016 Ground Rent 10.00 10.00 AR
9 09/12/2016 Balance Transfer 5.64 4.36 AR
2 10/05/2017 Bank giro 4.26 0.10 CR
5 31/08/2017 Cheque 10.00 10.10 CR
7 01/10/2017 Ground Rent 10.00 0.10 CR
6 10/09/2018 Allpay 10.00 10.00 CR
7 01/10/2018 Ground Rent 10.00 0.00 CR
5 29/08/2019 Allpay 10.00 10.00 CR
7 01/10/2019 Ground Rent 10.00 0.00 CR
6 02/09/2020 Allpay 10.00 10.00 CR
7 01/10/2020 Ground Rent 10.00 0.00 CR
Page 1
A2Dominion Group
Phone: 020 8825 1976 Fax: 020 8825 1963
7 01/10/2021 Ground Rent 10.00 10.00 AR

7 01/10/2022 Ground Rent 10.00 10.00 AR
7 04/10/2022 Bank giro 10.00 0.00 CR
Balance as at statement date: 0.00 CR
Page 2
Financial Services Authority
Form K
INDUSTRIAL AND PROVIDENT SOCIETIES ACT 1965
Acknowledgement of Registration of Change of Name
Register No. 18313 R
The change of the name of Cherwell Housing Trust to A2Dominion North Limited
is this day registered as an amendment of rules under the Industrial and Provident
Societies Act 1965.
Date: 01 October 2008
The change of name is hereby approved.

Date: 01 October 2008

25 The North Colonnade
Canary Wharf
London, E14 5HS
The Financial Services Authority

25 The North Colonnade Canary WharF London E14 5HS United Kingdom
Telephone +44 (0)20 7066 1000 Fax +44 ( 0 ) 2 0 7066 1099
www.fsa.qov.uk
Reg~rteredar a Limited Company in England and Wales No 1920623. Registered Office as above
Notice of Assignment/Transfer and Charge
To: A2Dominion Homes Limited

The Point
37 North Wharf Road
London W2 1BD
Property:
Lease Dated:
Assignor:
Assignee:
Mortgagee/Lender:
(1) That by the Assignment/Transfer referred to above, the Leasehold Property

comprised in the Lease was assigned to the Assignee for all the residue then
unexpired of the term of the years created by the Lease subject henceforth to
the observance and performance by the Assignee the covenants and
conditions on the part of the Lease therein contained and to the payments of
rents and other monies thereby reserved.
(2) By a mortgage dated [ ] the above property was charged to
[ ] by [ ]
SIGNED ………………………………………………………………………………………….
(Insert the name and address of solicitors)
Date: ……………………………………………………………………………………………
Received a Notice of Assignment/Transfer and Charge
SIGNED …………………………………………………………………………………………..
For and behalf of A2Dominion Homes Limited
Date …………………………………………………………………………………………………..
Service charges:
summary of tenants’ rights and obligations
This summary, which briefly sets out your rights and obligations in relation
to variable service charges, must by law accompany a demand for service charges.
Unless a summary is sent to you with a demand, you may withhold the service charge.
The summary does not give a full interpretation of the law and if you are in any doubt
about your rights and obligations you should seek independent advice.
(1) Your lease sets out your obligations to pay service charges to your landlord in addition to your
rent. Service charges are amounts payable for services, repairs, maintenance, improvements,
insurance or the landlord’s costs of management, to the extent that the costs have been
reasonably incurred.
(2) You have the right to ask a leasehold valuation tribunal to determine whether you are liable
to pay service charges for services, repairs, maintenance, improvements, insurance or
management. You may make a request before or after you have paid the service charge.
If the tribunal determines that the service charge is payable, the tribunal may also determine:
• who should pay the service charge and who it should be paid to;
• the amount;
• the date it should be paid by; and
• how it should be paid.
However, you do not have these rights where:

• a matter has been agreed or admitted by you;
• a matter has already been, or is to be, referred to arbitration or has been determined by
arbitration and you agreed to go to arbitration after the disagreement about the service
charge or costs arose; or
• a matter has been decided by a court.
(3) If your lease allows your landlord to recover costs incurred or that may be incurred in legal
proceedings as service charges, you may ask the court or tribunal, before which those
proceedings were brought, to rule that your landlord may not do so.
(4) Where you seek a determination from a leasehold valuation tribunal, you will have to pay an
application fee and, where the matter proceeds to a hearing, a hearing fee, unless you qualify
for a waiver or reduction. The total fees payable will not exceed £500, but making an application
may incur additional costs, such as professional fees, which you may also have to pay.
(5) A leasehold valuation tribunal has the power to award costs, not exceeding £500, against
a party to any proceedings where it dismisses a matter because it is frivolous, vexatious
1
or an abuse of process; or it considers a party has acted frivolously, vexatiously, abusively,
disruptively or unreasonably. The Upper Tribunal has similar powers when hearing an appeal
against a decision of a leasehold valuation tribunal.
(6) If your landlord:

• proposes works on a building or any other premises that will cost you or any other tenant
more than £250, or
• proposes to enter into an agreement for works or services which will last for more
than 12 months and will cost you or any other tenant more than £100 in any 12 month
accounting period,
your contribution will be limited to these amounts unless your landlord has properly consulted
on the proposed works or agreement or a leasehold valuation tribunal has agreed that
consultation is not required.
(7) You have the right to apply to a leasehold valuation tribunal to ask it to determine whether your
lease should be varied on the grounds that it does not make satisfactory provision in respect of
the calculation of a service charge payable under the lease.
(8) You have the right to write to your landlord to request a written summary of the costs which
make up the service charges. The summary must:
• cover the last 12 month period used for making up the accounts relating to the service charge
ending no later than the date of your request, where the accounts are made up for 12 month
periods; or
• cover the 12 month period ending with the date of your request, where the accounts are not
made up for 12 month periods.
The summary must be given to you within one month of your request, or six months of the end
of the period to which the summary relates, whichever is the later.
(9) You have the right, within six months of receiving a written summary of costs, to require the
landlord to provide you with reasonable facilities to inspect the accounts, receipts and other
documents supporting the summary and for taking copies or extracts from them.
(10) You have the right to ask an accountant or surveyor to carry out an audit of the financial
management of the premises containing your dwelling, to establish the obligations of your
landlord and the extent to which the service charges you pay are being used efficiently. It
will depend on your circumstances whether you can exercise this right alone or only with the
CU-0618-0124
support of others living in the premises. You are strongly advised to seek independent advice
before exercising this right.
(11) Your lease may give your landlord a right of re-entry or forfeiture where you have failed to pay
charges which are properly due under the lease. However, to exercise this right, the landlord
must meet all the legal requirements and obtain a court order. A court order will only be granted
if you have admitted you are liable to pay the amount or it is finally determined by a court,
tribunal or by arbitration that the amount is due. The court has a wide discretion in granting
such an order and it will take into account all the circumstances of the case.
For more information:

customer.services@a2dominion.co.uk 0800 432 0077 (Monday to Friday, 8:30am to 5:30pm)
Alternatively, you can visit or write to one of our main or local offices.
Translations:
We’ll consider requests for translations into other languages and formats including large
print, audio2and Braille.
Administration charges:
summary of tenants’ rights and obligations
This summary, which briefly sets out your rights and obligations in relation to
administration charges, must by law accompany a demand for administration
charges. Unless a summary is sent to you with a demand, you may withhold the
administration charges. The summary does not give a full interpretation of the law
and if you are in any doubt about your rights and obligations you should seek
independent advice.
(1) An administration charge is an amount which may be payable by you as part of or in addition to
the rent directly or indirectly:
• for or in connection with the grant of an approval under your lease, or an application for
such approval;
• for or in connection with the provision of information or documents;
• in respect of your failure to make any payment under your lease; or
• in connection with a breach of a covenant or condition of your lease.
If you are liable to pay an administration charge, it is payable only to the extent that the amount
is reasonable.
(2) Any provision contained in a grant of a lease under the right to buy under Housing Act 1985,
which claims to allow the landlord to charge a sum for consent or approval, is void.
(3) You have the right to ask a leasehold valuation tribunal whether an administration charge is
payable. You may make a request before or after you have paid the administration charge. If the
tribunal determines the charge is payable, the tribunal may also determine:
• who should pay the administration charge and who it should be paid to;
• the amount;
• the date it should be paid by; and
• how it should be paid
However you do not have this right where:

• a matter has been agreed to or admitted by you;
• a matter has been, or is to be, referred to arbitration or has been determined by arbitration
and you agreed to go to arbitration after the disagreement about the administration charge
arose; or
• a matter has been decided by court.
1
(4) You have the right to apply to a leasehold valuation tribunal for an order varying the lease on
the grounds that any administration charge specified in the lease, or any formula specified in the
lease for calculating an administration charge is unreasonable.
(5) Where you seek a determination or order from the leasehold valuation tribunal, you will have
to pay an application fee and, where the matter proceeds to a hearing, hearing fee, unless you
qualify for a waiver or reduction. The total fees payable to the tribunal will not exceed £500, but
making an application may incur additional costs, such as professional costs, which you may
have to pay.
(6) A leasehold valuation tribunal has the power to award costs, not exceeding £500, against a
party to any proceedings where it dismisses a matter because it is frivolous, vexatious or
an abuse of process: or it considers that a party has acted frivolously, vexatiously, abusively
disruptively or unreasonably.
The Upper Tribunal have similar powers when hearing an appeal against a decision of a
leasehold valuation tribunal.
(7) Your lease may give your landlord a right of re-entry or forfeiture where you have failed to pay
charges which are properly due under the lease. However, to exercise the right, the landlord
must meet all the legal requirements and obtain a court order. A court order will only be granted
if you have admitted you are liable to pay the amount or it is finally determined by a court, a
tribunal or by arbitration that the amount is due. The court has a wide discretion in granting
such an order and it will take into account all the circumstances of the case.
CU-0618-0122
For more information:

leasehold@a2dominion.co.uk
0800 432 0077 (Monday to Friday, 8:30am to 5:30pm)
Alternatively, you can visit or write to one of our main or local offices.
Translations:
We’ll consider requests for translations into other languages and formats including large
print, audio and Braille.
2
A2Dominion administration fees
Fees correct as at August 2021
Sales, resales, re-mortgages, lease extensions, etc. Fee VAT Total

Management information pack (15 working days’ response) £200.00 20% £240.00
Postal copies of solicitor’s information pack (additional fee) £30.00 - £30.00
Additional enquiries (further to the information pack) £50.00 20% £60.00
Shared owner consent to re-mortgage £105.00 20% £126.00
Leasehold re-mortgage enquiries £50.00 20% £60.00
Cost Advice Report lease extension £350.00 20% £420.00
(fee paid to third party valuer, subject to change)
Lease extension administration charge £200.00 20% £240.00
Requests for variations to lease (subject to solicitor fees) £90.00 20% £108.00
Rectification of retrospective memorandum of staircasing £90.00 20% £108.00
Notices Fee VAT Total

Receipt of Notice of Charge (only) £90.00 20% £108.00
Receipt of Notice of Transfer (only) £90.00 20% £108.00
Receipt of Notice of Transfer and Charge £105.00 20% £126.00
Receipt of Deed of Covenant £90.00 20% £108.00
Certificate of Compliance £120.00 20% £144.00
Receipt of RX applications £90.00 20% £108.00
Provision of documents/information Fee VAT Total

Copy of Lease (if held on our records) £35.00 20% £42.00
Copy of Lease (from Land Registry) £45.00 20% £54.00
Copies of invoices requested within six months of audited £30.00 20% £36.00
actual accounts being issued
Copies of invoices requested more than six months after £50.00 20% £60.00
actual accounts issued - minimum charge one hour per hour per hour
£0.25 plus VAT* copying charge per side of A4
Making available facilities for inspection of documents on £50.00 20% £60.00
leaseholder request - minimum charge one hour £0.25 plus per hour per hour
VAT* copying charge per side of A4**
Leaseholder requests for variations/ consent, etc.** Fee VAT Total
Approval to sublet £120.00 20% £144.00
Pet consent £70.00 20% £84.00
Approval for alterations - simple changes £120.00 20% £144.00
1
Approval for alterations - complex changes, charged per hour £50.00 20% £60.00
with minimum one day charge (seven hours) per hour per hour
Visit to inspect improvement or alteration, charged per hour £100.00 20% £120.00
per hour per hour
Requests for consent or approvals, restrospectively as above, +100%
plus a premium of 100% fees
Other requests, half day rate minimum (3.5 hours), £175.00 20% £210.00
thereafter charged £50.00 per hour
Section 20 consultation Fee VAT Total

A flat rate will be charged to each leaseholder for a Section £60.00 20% £72.00
20 consultation for major or cyclical works and for qualifying
long- term agreements
Supervision of works Fee VAT Total

Fee for producing specification of works, tendering and 10% of - -
supervision of major or cyclical works, or other large projects final cost
where no external consultants are used. Charged as a
percentage of the final cost of the works (exclusive of VAT).
Fee for oversight of the production of specification of works, 5% of - -
tendering and supervision of major or cyclical works, or other final cost
large projects where external consultants are used. Charged
as a percentage of the final cost of the works (exclusive of
VAT). This will be in addition to the consultants’ charges.
Enforcement of convenants Fee VAT Total

Where A2Dominion are requested to enforce covenants (i.e. £50.00 - -
action beyond initial contact and advice of alleged breach) per hour,
against other leaseholders for suspected breaches. Where plus all
A2Dominion does not consider it reasonable to pursue, other
A2Dominion will charge an hourly fee for any work associated charges
to those making the request. Any costs for legal advice/ work incurred
and any other costs or fees incurred must also be covered.
Undertaking tenant covenants Fee VAT Total

Where A2Dominion must step in to action a tenant covenant £50.00 20% £60.00
which is not performed, administration will be charged per per hour per hour
hour (minimum half day charge), plus any costs, fees or other
charges incurred.
Where A2Dominion is requested to undertake a repair which £50.00 20% £60.00
is the leaseholder’s responsibility, administration will be per hour per hour
charged per hour (minimum half day charge), plus any costs,
fees or other charges incurred.*
Income recovery Fee VAT Total
Leasehold Income LH2 letter (fee for second reminder) £25.00 20% £30.00
Leasehold Income LH3 letter (fee for final reminder) £25.00 20% £30.00
Telephone call to leaseholder in respect of arrears £10.00 20% £12.00
2
2
Office appointments to discuss arrears £50.00 20% £60.00
Home appointments to discuss arrears £100.00 20% £120.00
Admin charge for application made directly by A2Dominion to £50.00 20% £60.00
court (plus court fee)
Admin charge for withdrawing of application to court made £25.00 20% £30.00
directly by A2Dominion
Admin charge for attending undisputed court hearing or £100.00 20% £120.00
tribunal unrepresented
Admin charge for preparing and attending court hearing £50.00 20% £60.00
unrepresented where claim is disputed (charged per hour) per hour per hour
Cost incurred for legal action and/or intended legal action All costs - -
(full costs of applications, legal advice and action undertaken
by legal representative)
General administration Fee VAT Total

Complex requests - one day rate minimum (seven hours), £350.00 20% £420.00
thereafter £50.00 per hour*
Simple requests - half day rate minimum (3.5 hours), £175.00 20% £210.00
thereafter £50.00 per hour*
Notes
These charges are applicable for work which is not covered by the management fee and/or do not
relate strictly to the management of the property. Where provision in the lease provides for alternative
charges for any of these services, the fees provided for in the lease will prevail.
1. Application to A2Dominion to consider matters outside of, or prohibited by, the lease, which will
require consideration, will be charged for prior to anything other than general advice being given. The
fee is payable whether or not consent or approval is given. Once general advice has been provided, no
further discussions will be entered into until the fee is paid.*
2. Costs may be waived if outstanding arrears are cleared in full within seven days of action. Charges for
calls, appointments at office or home visits are only levied in cases of frequent recurring debt.**
This schedule of administrative charges is intended to cover most requests and charges
A2Dominion may make, however it is not exhaustive and additional fees may be levied. In all
circumstances, A2Dominion will seek to keep its charges reasonable. Any fees for activities not
covered by the scheduled will either be made by comparison to this schedule or based on the
hourly fees in this schedule.
CU-0918-0137
A2Dominion Group
leasehold@a2dominion.co.uk 0800 432 0077
a2dominion.co.uk 113 Uxbridge Road, Ealing, W5 5TL
3
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LEASEHOLD PROPERTY ENQUIRIES LPE1

Property: 10 Jordan Hill Oxford Post Code: OX2 8EX

Seller: Mark Vincent Goodlake on behalf of John Brian Goodlake

Residents’/Tenants’ A group of some or all of the Lessees with or without a formal

Page 1 Laserform International 1/23 Fourth Edition 2023

Page 2 Fourth Edition 2023

Complete the details for the relevant parties or cross

Name Oxford University Press Name A2Dominion Homes Ltd (lessee)

Telephone (0)1865 353074 Telephone 0800 432 0077

1.3 Managing Agent 1.4 Residents'/Tenants' Association

Page 3 Fourth Edition 2023

Name See 1.6

If other, provide contact details for service:

Address 113 Uxbridge Road,

Telephone 0800 432 0077

Capacity (e.g. Landlord's lawyer) A2D's Correspondence Address

1.9 Who collects the building insurance premiums? A2Dominion

Page 4 Fourth Edition 2023

SECTION 2: TRANSFER & REGISTRATION

2.1 Is a Deed of Covenant required? Yes No ✔ Not Known

2.2 Is a Licence to Assign required? Yes ✔ No

2.3 If Yes, specify requirements e.g. references, and

SECTION 3: GROUND RENT

3.2.1 If No, supply details of the arrears:

Page 5 Fourth Edition 2023

4.1 How many properties contribute toward the 1-84

4.1.2 If the Service Charge has been collected on an N/A

4.2.1 If No, supply details of the arrears:

4.5 In the last 12 months, has any inability to collect

4.5.1 If Yes, provide details:

4.6 Does a Reserve Fund apply to the Managed Area? Yes ✔ No

4.6.1 If Yes, confirm the amount collected from Lessees £

4.6.2 Is the amount expected to be sufficient to cover the Yes ✔ No

4.6.3 If No, supply details:

Page 6 Fourth Edition 2023

4.10 Are there any outstanding Service Charge consultation Yes ✔ No

4.10.1 If Yes, provide details: To the best of my knowledge, no.

4.11 Are the Managed Areas known to be affected by Yes ✔ No

4.12 Are there any: ✔ Yes No

4.13 Do all properties in the Managed Area contribute to ✔ Yes No

4.13.1 If No, provide details as to why not

4.15 Has a Landlord's Certificate been served? Yes No Certificate Served

SECTION 5: BUILDINGS INSURANCE

5.1 Are the buildings insurance premium contributions paid up ✔ Yes No

5.1.1 If No, provide details of the arrears:

5.3 Has the premium been paid in full? ✔ Yes No

5.3.1 If No, provide details:

5.4.1 If Yes, provide details: To the best of my knowledge, no

Page 7 Fourth Edition 2023

5.5.1 If Yes, provide details: To the best of my knowledge, no

5.6 Are the Managed Areas covered by the policy? ✔ Yes No

(ii) Have these been carried out? Yes No ✔ N/A

(iii) Is there any outstanding enforcement action Yes No ✔ N/A

If Yes, by what date is this remedial action required? / / ✔ N/A

5.7 Are you aware of any reason why comprehensive Yes ✔ No

5.7.1 If Yes, provide details:

5.8 Are you aware of any non-compliance with the Yes ✔ No

5.8.1 If Yes, provide details:

5.10 Is the insurance premium included in the service charge ✔ Yes No

SECTION 6: DISPUTES & ENFRANCHISEMENT

6.1 Are there any on-going forfeiture proceedings in relation Yes ✔ No

6.2.1 If Yes, to the extent permitted by the UK General Data