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    Herramientas CS

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    CAPCOMALLSTARS POWER
    This document contains shortcuts, tools, vertical processes, forms, training links, and documentation for customer service processes at PedidosYa. It includes links to tools like EIS, email, backoffice, Hurrier, Okta, Salesforce, Playvox, Shopper and Rooster. It outlines vertical processes like the home page, own delivery, vendor delivery, darkstore, shopper, and C2C. It lists forms like vendor uncontactable, phone validation, user unsubscription, and call incident reports. It provides training documentation on feedback to riders, rider incidents, backoffice rejection reasons, Salesforce categorization, chat templates, case templates and call characteristics. The links provide access to these tools, processes,

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    Herramientas CS

    Uploaded by

    CAPCOMALLSTARS POWER
    27 views2 pages
    This document contains shortcuts, tools, vertical processes, forms, training links, and documentation for customer service processes at PedidosYa. It includes links to tools like EIS, email, backoffice, Hurrier, Okta, Salesforce, Playvox, Shopper and Rooster. It outlines vertical processes like the home page, own delivery, vendor delivery, darkstore, shopper, and C2C. It lists forms like vendor uncontactable, phone validation, user unsubscription, and call incident reports. It provides training documentation on feedback to riders, rider incidents, backoffice rejection reasons, Salesforce categorization, chat templates, case templates and call characteristics. The links provide access to these tools, processes,

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    Herramientas CS (1)

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    This document contains shortcuts, tools, vertical processes, forms, training links, and documentation for customer service processes at PedidosYa. It includes links to tools like EIS, email, backoffice, Hurrier, Okta, Salesforce, Playvox, Shopper and Rooster. It outlines vertical processes like the home page, own delivery, vendor delivery, darkstore, shopper, and C2C. It lists forms like vendor uncontactable, phone validation, user unsubscription, and call incident reports. It provides training documentation on feedback to riders, rider incidents, backoffice rejection reasons, Salesforce categorization, chat templates, case templates and call characteristics. The links provide access to these tools, processes,

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    27 views2 pages

    Herramientas CS

    Uploaded by

    CAPCOMALLSTARS POWER
    This document contains shortcuts, tools, vertical processes, forms, training links, and documentation for customer service processes at PedidosYa. It includes links to tools like EIS, email, backoffice, Hurrier, Okta, Salesforce, Playvox, Shopper and Rooster. It outlines vertical processes like the home page, own delivery, vendor delivery, darkstore, shopper, and C2C. It lists forms like vendor uncontactable, phone validation, user unsubscription, and call incident reports. It provides training documentation on feedback to riders, rider incidents, backoffice rejection reasons, Salesforce categorization, chat templates, case templates and call characteristics. The links provide access to these tools, processes,

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 2

    ATAJOS HERRAMIENTAS

    EIS
    Correo
    Backoffice
    Hurrier
    Okta
    Salesforce
    Playvox
    Shopper
    Rooster
    Llamadas
    PROCESOS VERTICALES
    Página Principal
    Own Delivery
    Vendor Delivery
    Darkstore
    Shopper
    C2C
    Valor de Cupones
    FORMULARIOS
    Vendor Incontactable
    Validación de teléfono
    Solicitud de baja de usuario
    Reporte Incidencias de Llamadas
    Ingreso a Rooster
    TRAINING
    Feedbak a Rider
    Incidencias con el Rider
    Motivos de rechazo en BO
    Tipificación en Salesforce
    Templates Chats
    Plantillas Casos
    Características de llamadas
    Ligas
    https://eisweb.alorica.com/FormsLoginRedirection/login
    https://mail.google.com/mail/u/0/#inbox
    https://backoffice-app.pedidosya.com/#/home
    https://uy.usehurrier.com/
    https://deliveryhero.okta.com/app/UserHome
    https://deliveryhero.lightning.force.com/lightning/settings/personal/PersonalInformation/home
    https://pedidosya.playvox.com/quality/stats
    https://us-management.shopper.deliveryhero.net/dashboard?globalEntity=PY_BO
    https://cc-py.usehurrier.com/app/rooster/web/status
    http://www.comollamar.com/?f=156

    https://sites.google.com/pedidosya.com/operacionespedidosya/customer-service?authuser=0
    https://sites.google.com/pedidosya.com/operacionespedidosya/customer-service/own-delivery?authuser=0
    https://sites.google.com/pedidosya.com/operacionespedidosya/customer-service/vendor-delivery?authuser=
    https://sites.google.com/pedidosya.com/operacionespedidosya/customer-service/darkstore?authuser=0
    https://sites.google.com/pedidosya.com/operacionespedidosya/customer-service/shopper?authuser=0
    https://sites.google.com/pedidosya.com/operacionespedidosya/customer-service/envios-c2c?authuser=0
    https://sites.google.com/pedidosya.com/operacionespedidosya/customer-service/procedimientos/valor-de-c

    https://docs.google.com/forms/d/e/1FAIpQLSfaAl8fM6aPEclbIJEWGQ5uFAliEyE2zUXS3-f2-z5cp-YgMQ/viewfo
    https://docs.google.com/forms/d/e/1FAIpQLSePQnewanazIZQJ4AjCU9Xu_tyOf80VgpzNUFL3KGB1vxGAnw/v
    https://docs.google.com/forms/d/e/1FAIpQLSeqyTMhPOS5q7JDT3Zp-KkryHf3d8sp0AO4JqwS2o_itCHA_w/vi
    https://docs.google.com/forms/d/e/1FAIpQLSfWKr4GlbtI_rfaZc7wRrx31Sh35Pvz8Ch9fVHFGGUz33p6sg/view
    https://docs.google.com/forms/d/e/1FAIpQLScRIJ7ubGgnKgArlkPNhbhqeuh9n3_WBWAfepmqJnk2YqLvLA/vi

    https://drive.google.com/file/d/1d4lcgUiIesKMagOsclWqWCnIO-D6LQi_/view
    https://docs.google.com/spreadsheets/d/1AURB5lChOonYJS0ie3sFMwPYvKPG-w0-tnNOJx4xHk0/edit#gid=0
    https://docs.google.com/spreadsheets/d/1fusu7B_ZuQAuxp4rIiGwsXldQqtxi-FEiiOQWGbRECc/edit#gid=0
    https://docs.google.com/presentation/d/1HbFBxLXq_8IcdymuqmX9oKHLbDaEi68dbEW8BmMGAHA/edit#slid
    https://docs.google.com/document/d/180PYeWrUoBImnvM0OQasmwwcPjgG5_UTRMlBV2VnUbk/edit
    https://docs.google.com/document/d/1MVYzOYz2SGAqyraJ0X_qSziwr0DLhw5pVLRVumzOSr8/edit
    https://docs.google.com/document/d/18u57U_YKdP5WGlQX3GQ3U82D2bPinEjPM0qdJxUDz4U/edit

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