Completed: Dec 24 - 4:27 PM

Sanskar Jain

100 %

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Total Points: 10/10 Correct Answers: 10/10

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Help Your Customers Connect to Your... Communicate With Customers on
WhatsApp

Reach your customers with ads that

click to...
Response Details

Section Results
MSBA3.01 - Help your customers connect to your business on WhatsApp Points: 3/3

MSBA3.02 - Communicate with customers on WhatsApp Points: 3/3

MSBA3.03 - Reach new customers with ads that click to WhatsApp Points: 3/3

MSBA3.04 - WhatsApp Business platform overview Points: 1/1

Your Responses

Question 1 of 10 +1

A retailer recently opened an online shop through a

Facebook business Page and wants to make sure
customers can message them directly on WhatsApp
from the page.

Which WhatsApp button should be used to achieve this

goal? 12838781

Call-to-action

Book Now

Shop Now
 Email

Question 2 of 10 +1

An online retailer uses a QR code so that customers can

contact them directly without their phone number.

What can the retailer use in addition to the QR code to

save time for customers who want to contact the
retailer? 12838781

A link to their email

A pre-written message

A "Book Now" feature

A link to the business page

Question 3 of 10 +1

An online retailer decides to use an ad that will click to

WhatsApp. After completing the ad process from the
WhatsApp Business App, the retailer wants to view the
ad to make sure there are no errors.

What must the retailer select to view the ad? 12838781

Settings

Business Tools

Catalog
 Go To Ad Center

Question 4 of 10 +1

An online retailer wants to use an ad that clicks to

WhatsApp to offer customers special promotions.

How will this strategy support the retailer's

business? 12838781

Generate sales

Build loyalty

Generate leads

Create catalogs

Question 5 of 10 +1

An online retailer struggles to scale and streamline

customer communication. Their goal is to use the
WhatsApp Business app to send automated responses
to common customer questions.

Which messaging tool will help achieve this

goal? 12838781

Away Message

Greeting Message

Quick Replies
 Labels

Question 6 of 10 +1

An online shop wants to reduce the amount of time it

takes to make product recommendations to customers.
The shop decides to create a Facebook Shop to allow
customers to share their carts with them.

What benefit does this provide to the retailer? 12838781

Opportunity to upsell additional items

Ability to manage inventory

Capacity to conduct sales reviews

Ability to hide inventory until it is replenished

Question 7 of 10 +1

A catering business plans to use ads that click to

WhatsApp to advertise in neighboring cities. The
business plans to use these ads across multiple social
media platforms, including Facebook and Instagram.

Which best practice should the business use to make

sure these ads maximize reach to potential
customers? 12838781

Effective ad creative
 Target audience

Automatic placements

Messaging tools

Question 8 of 10 +1

A catering business plans to use ads that click to

WhatsApp to advertise in neighboring cities. The goal is
to encourage customers to take advantage of their
catering services and share images of signature dishes.

Which best practice should the business use to make

sure these ads maximize reach to potential
customers? 12838781

Use effective ad creative

Use automatic placement

Implement messaging tools

Target a specific audience

Question 9 of 10 +1

An online retailer is creating an ad that clicks to

WhatsApp from the WhatsApp Business app.

What is the last step the retailer must take to make sure
this ad is created? 12838781
 Tap business tools

Tap connect WhatsApp

Tap continue to create ad

Tap promote now

Question 10 of 10 +1

An online retailer wants to include a function on their

website that provides customers with warranty and
shipping information.

Which tool should the retailer integrate with their

WhatsApp Business platform to address this
need? 12838781

Chat bot platform

CRM system

Agent chat interface

Business website