Toshiba eStudio181/211 ERROR CODE

1. Error Code List

Error code Classification Contents Troubleshooting

E01 Paper exit jam Jam not reaching the exit sensor: The paper which P. 5-1
has passed through the fuser unit does not reach
the exit sensor.
E02 Stop jam at the exit sensor: The trailing edge of the P. 5-1
paper does not pass the exit sensor after its leading
edge has reached this sensor.
E03 Other paper jam Power-ON jam: The paper is remaining on the P. 5-2
paper transport path when power is turned ON.
E09 Jam at the registration area due to registration time- -
out error
E12 Paper misfeeding Bypass misfeeding (Paper not reaching the P. 5-4
registration sensor): The paper fed from the bypass
tray does not reach the registration sensor.
E13 Drawer misfeeding (Paper not reaching the P. 5-5
registration sensor): The paper fed from the drawer
does not reach the registration sensor.
E14 PFU drawer misfeeding (Paper not reaching the P. 5-6
PFU feed sensor): The paper fed from the PFU
drawer does not reach the PFU feed sensor.
E21 Paper transport jam PFU drawer transport jam (Paper not reaching the P. 5-3
registration sensor): The paper does not reach the
registration sensor after it has passed the PFU feed
sensor.
E40 Cover open jam Transfer cover open jam: The transfer cover has P. 5-7
opened during printing.
E41 Front cover open jam: The front cover has opened P. 5-8
during printing.
E44 PFU cover open jam: The PFU cover has opened P. 5-9
during printing.
E71 ADF jam Jam not reaching the original registration sensor: P. 5-10
The original fed from the original feeding tray does
not reach the original registration sensor.
E72 Jam not reaching the read sensor: The original P. 5-10
does not reach the read sensor after it has passed
the registration sensor.
E73 Stop jam at the exit sensor: The trailing edge of the P. 5-11
original does not pass the exit sensor after its
leading edge has reached this sensor.
E86 ADF jam access cover open: The ADF jam access P. 5-11
cover has opened during ADF operation.
E87 ADF open jam: ADF has opened during ADF P. 5-12
operation.

© 2009 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO181/211

ERROR CODE AND SELF-DIAGNOSTIC MODE

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 Error code Classification Contents Troubleshooting
C01 Drive system Main motor abnormality: The main motor is not rotating P. 5-13
related service call normally.
C21 Scanning system CIS unit initialization error P. 5-14
C26 related service call Peak detection error: Lighting of the exposure lamp P. 5-14
(white reference) is not detected when power is turned
ON.
C41 Fuser unit related Thermistor or heater abnormality at power-ON: P. 5-15
service call Abnormality of service call the thermistor is detected
when power is turned ON or the temperature of the fuser
roller does not rise in a specified period of time after
power is turned ON.
C43 Thermistor abnormality during warming up or in ready P. 5-16
status after abnormality judgment
C44 Heater abnormality after abnormality judgment: The P. 5-17
temperature of the fuser roller has exceeded the range of
control (in this case, the main switch turns OFF
automatically) or does not even reach the range.
C45 Thermistor abnormality during printing: Abnormality of the P. 5-17
thermistor is detected during printing.
C55 Optional ADF I/F error: Communication error has occurred P. 5-21
F11 communication between the ADF and the scanner
related service call
C94 Other service call Firmware update error: An error message appears when P. 5-19
either of the following Main PC boards is installed to e-
STUDIO181/211.
- The Main PC board for e-STUDIO163/203 in which e-
STUDIO166/206 firmware is installed
- The Main PC board for e-STUDIO163/166/203/206 in
which e-STUDIO181/211 firmware is installed
C97 Process related High-voltage transformer abnormality: Leakage of the P. 5-20
service call main charger is detected.
CA1 Laser optical unit Polygonal motor abnormality: The polygonal motor is not P. 5-18
related service call rotating normally.
CA2 H-Sync detection error: H-Sync detection PC board P. 5-18
cannot detect laser beams.
F14 Other service call Invalid backup counter: The value of the total counter is P. 5-20
inconsistent with that of the backup counter.

e-STUDIO181/211 © 2009 TOSHIBA TEC CORPORATION All rights reserved

ERROR CODE AND SELF-DIAGNOSTIC MO

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