It-030-3 2013 Computer Network Services

STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN
(NATIONAL OCCUPATIONAL SKILL STANDARD)
STANDARD PRACTICE & STANDARD CONTENT

FOR
COMPUTER NETWORK SERVICES

LEVEL 3
JPK
Jabatan Pembangunan Kemahiran

Kementerian Sumber Manusia, Malaysia
STANDARD PRACTICE
TOPIC PAGE
1. INTRODUCTION : 1
2. OCCUPATIONAL STRUCTURE : 2
3. DESCRIPTION OF COMPETENCY LEVEL : 6
4. MALAYSIAN SKILL CERTIFICATION : 7
5. JOB COMPETENCIES : 7
6. WORKING CONDITION : 7
7. EMPLOYMENT PROSPECT : 8
8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, : 8

OTHER QUALIFICATIONS AND ADVANCEMENT
9. SOURCES OF ADDITIONAL INFORMATION : 10
10. APPROVAL DATE : 13
11. ACKNOWLEDGEMENT : 13
12. NOSS DEVELOPMENT COMMITTEE MEMBERS : 14
13. GLOSSARY : 15
STANDARD CONTENT
TOPIC PAGE
1. COMPETENCY PROFILE CHART : 16
2. COMPETENCY PROFILE : 17 - 32
3. CURRICULUM OF COMPETENCY UNIT
3.1 COMPUTER SYSTEM SET-UP : 33 - 54
3.2 SERVER INSTALLATION : 55 - 66
3.3 NETWORK CABLE INSTALLATION : 67 - 79
3.4 COMPUTER NETWORK SET-UP : 80 - 92
3.5 COMPUTER NETWORK MAINTENANCE : 93 - 105
3.6 MOBILE DEVICE CONFIGURATION : 106 - 118
APPENDIX: TRAINING HOURS : 119 - 120

STANDARD PRACTICE
NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;
COMPUTER NETWORK SERVICES
LEVEL 3
1. INTRODUCTION
Networks linking desktop computers allow users to send electronic mail (e-mail) and to
share data, computer applications, and Internet connections. Networking is what
makes individual workstations communicate, and these systems can be fairly complex.
As more institutions establish computer networks, the demand for skilled computer
network technicians will grow.
The expansion of mobile technologies also means that more organizations are likely to
use the Internet to conduct business online. This growth translates into a need for
network system technicians who can help organizations use the technology to
communicate with staff, consumers and clients. Other driving factors in growth are
likely to stem from increased interest in network security and the boom in wireless and
mobile clients.
Computer network technicians build and maintain computer networks used by

organisations. They often build network such as LANs, WANs, intranets and other data
communication systems. They are responsible in providing support service to
employees and clients with regards to the application of the new system and creating
and maintaining passwords and files. They are also responsible to maintain software
update, backup files and do network system security inspections.
Computer network technicians need self-discipline and the ability to balance a variety
of tasks. They must be able to spend long hours at a keyboard debugging a program
and be dexterous and patient enough to weave a complex web of wires. Because
network technicians often provide technical support to network users, they must be
able to help non-technical people understand and use complex equipment and
software. In addition to technical expertise, employers often require network
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technicians to excel in verbal and written communication and to have good
interpersonal skills. Industry observes that demand for network technician to cater all
industries is enormous.
Pre-requisite
The entry requirement for this program is must complete lower secondary school and
has correct colour vision.
2. OCCUPATIONAL STRUCTURE
The Existing Occupational Structure of Computer Systems Technician is illustrated in

Figure 1. The NOSS development expert panels have proposed a new occupational
structure as shown in Figure 2, while proposed Occupational Area Structure is
illustrated in Figure 3. This job area is a single tier which specialises in computer
network services.
The expert panels have agreed that the entry level for Computer Network Service is at
Level 3 due to their nature of work where generally they work by following instructions
and job assignment schedules that is prepared by a superior. The personnel perform a
significant range of varied work activities in a variety of context, which most of the
tasks are complex and non-routine.
There is a significant career path for this job area. An experienced Network
Technician with advanced training may become Network Executive, the level 4
personnel. He/she may advance his/her career path to be a Network Manager which is
equivalent to level 5 personnel.
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EXISTING OCCUPATIONAL STRUCTURE
INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR SERVICE MANAGEMENT AND DELIVERY
INFRASTRUCTURE SUPPORT
APPLICATION HELP DESK /
JOB AREA NETWORK & END-USER
DATA CENTRE DEVELOPMENT CALL CENTRE
TELECOMMUNICATION COMPUTING
Associate Help
L5 ASSOCIATE SYSTEMS SPECIALIST - INFRASTRUCTURE NO LEVEL Desk Support
Specialist
Help Desk
L4 IT EXECUTIVE NO LEVEL
Executive
L3 NO LEVEL NO LEVEL NO LEVEL
Figure 1: Existing Occupational Structure (MDeC, 2012)
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PROPOSED OCCUPATIONAL STRUCTURE

APPLICATION
INFRASTRUCTURE SUPPORT SYSTEMS
DEVELOPMENT
HELP DESK /
JOB AREA
SYSTEMS CALL CENTRE
NETWORK &
DATA CENTRE
TELECOMMUNICATION
END-USER COMPUTING MODULE
DEVELOPMENT
Associate systems Associate Help

Computer Network
L5 specialist – IT Manager System Analyst Desk Support
Manager
Infrastructure Specialist
Computer Network Analyst Help Desk

L4 IT Executive IT Executive
Executive Programmer Executive
COMPUTER NETWORK Computer System

L3 NO LEVEL Lead Programmer NO LEVEL
TECHNICIAN Technician
L2 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL
Figure 2: Proposed Occupational Structure, NOSS Development Expert Panels (2012)
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PROPOSED OCCUPATIONAL AREA STRUCTURE

INFRASTRUCTURE SUPPORT
APPLICATION HELP DESK /
JOB AREA NETWORK &
DATA CENTRE END-USER COMPUTING DEVELOPMENT CALL CENTRE
TELECOMMUNICATION
System Associate Help

Computer Network Computer System
L5 NO LEVEL Implementation & Desk Support
Management Management
Administrator Specialist
Computer Network Computer System System Module Help Desk

L4 NO LEVEL
Administration Administration Development Executive
COMPUTER NETWORK Computer Systems System Application

L3 NO LEVEL NO LEVEL
SERVICES Operation Support
Figure 3: Proposed Occupational Area Structure, NOSS Development Expert Panels (2012)
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3. DESCRIPTION OF COMPETENCY LEVEL
The NOSS is developed for various occupational areas. Candidates for certification must
be assessed and trained at certain levels to substantiate competencies. Below is a
guideline of each NOSS Level as defined by the Department of Skills Development,
Ministry of Human Resources, Malaysia.
Malaysia Skills Certificate Level 1: Competent in performing a range of varied

(Operation and Production Level) work activities, most of which are routine
and predictable
Malaysia Skills Certificate Level 2: Competent in performing a significant

(Operation and Production Level) range of varied work activities, performed
in a variety of contexts. Some of the
activities are non-routine and required
individual responsibility and autonomy.
Malaysia Skills Certificate Level 3: Competent in performing a broad range of

(Supervisory Level) varied work activities, performed in a
variety of contexts, most of which are
complex and non-routine. There is
considerable responsibility and autonomy,
and control or guidance of others in often
required.
Malaysia Skills Diploma Level 4: Competent in performing a broad range of

(Executive Level) complex technical or professional work
activities, performed in a variety of
contexts, and with substantial degree of
personal responsibility and autonomy.
Responsibility for the work of others and
allocation of resources is often present.
Malaysia Skills Advanced Diploma Competent in applying a significant range

Level 5: of fundamental principles and complex
(Managerial Level) techniques across a wide and often
unpredictable variety of contexts. Very
substantial personal autonomy and often
significant responsibility for the work of
others and for the allocation of substantial
resources features strongly, as do personal
accountabilities for analysis, diagnosis,
planning, execution and evaluation.
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4. MALAYSIAN SKILL CERTIFICATION
Candidates who have attended and successfully completed each competency shall be
awarded Certificate of Attendance on that competency. Those who have attended and
successfully completed all the core competencies and fulfilled Malaysian Skill certification
requirements shall receive Sijil Kemahiran Malaysia (Malaysia Skills Certificate) in
Computer Network Services at Level 3.
5. JOB COMPETENCIES
Computer Network Technician is competent in performing the following core

competencies:
i. Computer System Set-up
ii. Server Installation
iii. Network Cable Installation
iv. Computer Network set-up
v. Computer Network Maintenance
vi. Mobile Device Configuration
6. WORKING CONDITION
As many different organizations rely on network technicians to fit their information needs,
environments vary by employer. Some computer network technician work in large
computer rooms while others may have to work in cramped spaces, working at other
people’s desks or in a variety of locations to solve technical problems related to computer
network.
Computer network technicians generally work at normal office hours, but some
organisations demand technicians to work long hours, including weekends and holidays
to troubleshooting and/or setting up needed extensions to their employers' networks.
Some of them are also expected to work in shifts or be on call and may have to work
extra hours to finish their job. There is often considerable pressure to work as fast as
possible to deal with problems and achieve immediate results in all situations, either to
ensure the minimum loss of efficiency or customer contact time.
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Computer network technician need to keep up to date with the ever-changing specific
software and operating systems and hardware related technology. They must be able to
understand new terminologies and grasp new technologies fast. They must also work well
with people and do some heavy lifting.
7. EMPLOYMENT PROSPECT
Computer network technicians are employed by businesses or institutions that operate a

computer network or by consulting firms hired by an institution to set-up and/or maintain a
network. In a typical career path, a computer network technician could start with basic
troubleshoot task. The technician would gain more responsibility as the existing network
grows. Adding professional network certifications would qualify the computer network
technician for a position as a network administrator or network manager.
Computer network technicians with a knack for communicating with nontechnical

associates may advance to careers as network trainers. To teach the rapidly evolving
technologies, network trainers must continually update their knowledge.
8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, OTHER

QUALIFICATIONS AND ADVANCEMENT
8.1 Industrial Recognition / professional qualification
There are a few professional certifications that recognise IT personnel such as

The Computing Technology Industry Association (CompTIA), Cisco Networking
Academy, Linux Professional Institute, SANS Institute and EC-Council.
8.2 Other prominent qualification recognised (in Malaysia or international)
Training is likely to be on the job, learning how systems work and how to deal with
clients and gather the information required identifying the problem. By working
with more experienced technical support officers, new employees can learn the
most common problems and possible solutions. Apart from learning by watching
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others, most training is self-directed and includes reading manuals, studying
online help screens, and working things out from logical principles.
Computer network technician may enhance their knowledge and skill by attending
professional courses that make them certified network professional. Several
vendors offer networking technician certificates are:
 Cisco Certified Entry Networking Technician (CCENT) certification

"validates the ability to install, operate and troubleshoot a small enterprise
branch network, including basic network security," according to vendor
information. They may continue with Certified NetWare Engineer (CNE)
and Certified Network Expert (CNX).
 CompTIA Network+ certification covers the latest skills needed by
technicians, including the basics on how to secure a network.
 The Certified Novell Engineer cert displays a professional's ability to
support a wide range of networks and shows a candidate's ability to
"perform planning, installation, configuration, troubleshooting and upgrade
services for networks," according to vendor information.
 AVAYA certified
8.3 Types of occupation for career advancement
Career advancement for computer network operation level 3 personnel locally and
internally is enormous. Among them are:
 Certified Network Engineer
 Technical Sales Engineer
 IT Sales Professional
 Consultant
 Trainer
8.4 Related industries
Computer systems personnel are employed in every sector of the economy,

private and public sector.
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9. SOURCES OF ADDITIONAL INFORMATION
9.1 Local Organisation
 The National IT Council (NITC) Secretariat

The Ministry of Science, Technology and Innovation (MOSTI)
Level 1-7, Block C4 & C5, Complex C,
Federal Government Administrative Centre,
62662 Wilayah Persekutuan Putrajaya
Telephone 603 - 8885 8000
Fax 603 - 8888 9070
Email nfo@mosti.gov.my
Website www.mosti.gov.my
 Malaysian Communications and Multimedia Commission (MCMC)

Off Persiaran Multimedia
63000 Cyberjaya,
Selangor Darul Ehsan
Telephone 603 - 8688 8000
Fax 603 - 8688 1000
Email ccd@cmc.gov.my
Website www.skmm.gov.my
 The National ICT Association of Malaysia

1106 & 1107, Block B, Phileo Damansara II
No. 15, Jalan 16/11
46350 Petaling Jaya
Selangor Darul Ehsan, MALAYSIA
Telephone 603 - 7955 2922
Fax 603 - 7955 2933
Email info@pikom.org.my
Website : www.pikom.org.my
 Multimedia Development Corporation (MDeC)

MSC Malaysia Headquarters
2360 Persiaran APEC
63000 Cyberjaya
Selangor Darul Ehsan
Malaysia
Telephone 1-800-88-8338 (within Malaysia)
Fax +603 - 8315 3115
Email clic@MDeC.com.my
Website www.mdec.my
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 Malaysian Administrative Modernisation and Management Planning Unit
(MAMPU)
Level 6, Block B2
Prime Minister's Department,
Federal Government Administrative Centre
62502 PUTRAJAYA
Telephone 603 - 8872 3000
Fax 603 - 8888 3721
Email webmaster@mampu.gov.my
Website www.mampu.gov.my
 Ministry of Multimedia, Culture & Heritage

Kompleks Sultan Abdul Samad,
Jalan Raja 50610, Kuala Lumpur, Malaysia.
Telephone 603-2612 7600
No Fax 603-2693 5114
Email webmaster@kpkk.gov.my
Website www.kpkk.gov.my
9.2 International Organisation
 American Society Of Information Science And Technology

1320 Fenwick Ln., Ste. 510
Silver Spring, MD 20910
Telephone: (301) 495-0900
Website : http://www.asis.org
 Association For Computing Machinery

1515 Broadway
New York, NY 10036
Telephone 212) 626-0500
Website http://www.acm.org
 CISCO Malaysia
No. 31-1-17-1, Level 17
The C.E.O, Lebuh Nipah
1119950 Bayan Lepas, Malaysia
Telephone: 604-631-5100
Website http://www.cisco.com
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 EC-Council Asia Pacific
606, Block G, Phileo Damansara 1
Jalan 16/11, Off Jalan Damansara
46350 Petaling Jaya, Selangor, Malaysia.
Telephone +60.3.7954.6896 / +60.3.7954.6873
Fax: +60.3.7956.6585
Website http://www.eccouncil.org
 IEEE Computer Society

1730 Massachusetts Ave. NW
Washington, DC 20036
Telephone (202) 371-0101
Website http://www.computer.org
 Institute For Certification Of Computing Professionals

2350 Devon Ave., Ste. 115
Des Plaines, IL 60018
Telephone (847) 2899-4227
Website http://www.iccp.org
 Linux Professional Institute

1024 Iron Point Road
Folsom, CA 95630, USA
Website www.lpi.org
 Network Professional Association

17 S. High St., Ste. 200
Columbus, OH 43215
Telephone (614) 221-1900
Website http://www.npanet.org
 The Computing Technology Industry Association (CompTIA)

3500 Lacey Road
Suite 100
Downers Grove, Illinois 60515
Telephone: 630.678.8300
Fax 630.678.8384
Website http://www.comptia.org
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10. APPROVAL DATE
The National Skills Development Board (NSDB), Ministry of Human Resources has
agreed and endorsed this Standard on ……………..
11. ACKNOWLEDGEMENT
The Director General of DSD would like to extend his gratitude to the organisations and
individuals who have been involved in developing this standard.
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12. NOSS DEVELOPMENT COMMITTEE MEMBERS
COMPUTER NETWORK SERVICES– LEVEL 3
EXPERT PANELS
Technical Manager
1. Abd. Manaf Bin Zakaria
Neuralallied Resources Sdn. Bhd.
IT Security Officer
2. Amir bin Jamaluddin
MCIS Zurich Insurance Bhd (MSC-status)
Chief Technical Officer

3. Ir. Hilmi Bin Mohd Yunus
Towerware Sdn. Bhd.
Server Technician
4. Mohd Taufiq Bin Azhar
Hewlwtt Packard Malaysia (MSC-status)
IT Support
5. Nor Azmi Bin Bahaldin
iPerintis Sdn. Bhd (MSC-status)
Lecturer
6. Raihana Binti Md Saidi Faculty of Computer Science and
Mathematics, UiTM
IT support
7. Ravendran A/L Subramaniam
Advance Shirdinet Solution
Lecturer
8. Rozita Binti Yunos Faculty of Computer Science and
Mathematics, UiTM
IT Consultant
9. Sivakumar A/L Muniandy
Advance Shirdinet Solution
FACILITATOR
10. Isvaran A/L P.Ramasamy Worldbay Solution Sdn. Bhd.
CO-FACILITATOR
11. Jaiyah Binti Shahbudin Worldbay Solution Sdn. Bhd.
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13. GLOSSARY
1) ADGP: Advanced Graphics Port

2) Bios: Basic Input Output System
3) CD: Compact Disc
4) CD-ROM: Compact Disc Read Only Memory
5) CPU: Central Processing Unit
6) DRAM: Dynamic Random Access Memory
7) ECD: Error Correcting Code
8) LAN: Local Area Network
9) LCD: Liquid Crystal Display
10) MAN: Metropolitan Area Network
11) Mbps: Megabit
12) MB: Megabyte
13) NIC: Network Interface Card
14) OEM: Original Equipment Manufacturer
15) OS: Operating System
16) PCI: Personal Computer Interconnect
17) RAID: Redundant Array of Inexpensive Disks
18) RAM: Random Access Memory
19) ROM: Read Only Memory
20) SCSI: Small Computer system Interface
21) SDRAM: Synchronous Dynamic Random Access Memory
22) SRAM: Static Random Access Memory
23) UAT: User Acceptance Test
24) USB: Universal Serial Bus
25) VRAM: VRAM
26) WAN: Wide Area Network
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COMPETENCY PROFILE CHART (CPC)
SECTOR INFORMATION COMMUNICATION TECHNOLOGY
SUB SECTOR INFRASTRUCTURE SUPPORT
JOB AREA COMPUTER NETWORK SERVICES
JOB LEVEL THREE (3) JOB AREA CODE IT-030-3:2013
COMPETENCY COMPETENCY UNIT
COMPUTER SYSTEM SERVER NETWORK CABLE COMPUTER

CORE SET-UP INSTALLATION INSTALLATION NETWORK SET-UP
IT-030-3:2013-C01 IT-030-3:2013-C02 IT-030-3:2013-C03 IT-030-3:2013-C04
COMPUTER
MOBILE DEVICE
NETWORK
CONFIGURATION
MAINTENANCE
IT-030-3:2013-C05 IT-030-3:2013-C06
ELECTIVE
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COMPETENCY PROFILE (CP)
Sub Sector INFRASTRUCTURE SUPPORT
Job Area COMPUTER NETWORK SERVICES
Level THREE (3)
CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
1. Computer System Set-up IT-030-3- Computer system set-up which is 1. Analyse job order /change 1.1 Job order /change request
2013-C01 also known as computer request defined and interpreted and
installation, involves the installation checklist produced in
of hardware, software and accordance with company
peripherals. As the process varies procedure
for each computer and each 1.2 User’s needs and
software, programs requirements obtained and
(including operating systems) often confirmed
come with an installer, a 1.3 Types of computer to be set-
specialised program responsible up (e.g: PC, laptop) identified
for doing whatever is needed for 1.4 Computer system software
their installation. Computer system and peripheral identified
set-up aims of making the 1.5 Work schedule determined in
hardware, software and peripheral accordance with job
ready for execution. specification
The person who is competent in

this competency unit shall be able
to assemble computer parts and 2. Prepare computer set-up 2.1 Condition, quantity and
peripherals, install operating tools, computer hardware compatibility of computer
system, configure computer parts and computer hardware are checked and
system components making the software confirmed
system connect and communicate 2.2 Computer hardware
each other and perform product components are unpacked and
activation according to arranged according to
manufacturer instruction manual. company work practice
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To ensure the performance status 2.3 Computer Operating systems
of the computer system, and software is checked and
functionality test and User prepared according to user’s
Acceptance Test (UAT) are carried requirement
out in accordance with 2.4 Workplace cleanliness and
manufacturer instruction manual. personal hygiene maintained
The computer system set-up task in accordance with company
is ended with documentation of the guideline
Operating Systems, software,
drivers, backup file and warranty
cards related to the computer
system in accordance with 3. Set-up computer hardware 3.1 Computer hardware
company policy components are installed in
accordance with manufacturer
The outcome of this competency is instruction manual
to prepare computer and 3.2 Computer casing/cover is
peripherals ready to execute tasks installed in accordance with
to fulfil user’s requirement. manufacturer instruction
manual
3.3 Computer cables are checked
and connected in accordance
with manufacturer instruction
manual.
3.4 Computer power is turned on
and the computer boot up
process status is analysed in
instruction manual
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4. Carry out computer 4.1 Computer Operating systems
software installation installed in accordance with
manufacturer instruction and
guidelines
4.2 Computer devices driver
installed in accordance with
computer manufacturer
instruction and guidelines
4.3 Software Application installed
and tested in accordance with
guidelines
4.4 Software patches installed
and tested in accordance with
installation procedure
4.5 Computer security is
configured in accordance with
manufacturer security setting
instruction/recommendation
4.6 Software back-up carried out
5. Set-up computer 5.1 Computer peripherals

peripherals connection requirement
identified and connected to the
correct ports in accordance
with manufacturer instruction
and guidelines
5.2 Peripherals power source
turned on and the unit
operation status is checked
and confirmed the functionality
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in accordance with
guidelines
5.3 Computer peripherals driver
and software are installed and
tested in accordance with
guidelines
6. Carry out unit functionality 6.1 Computer unit test is

test conducted in accordance with
guidelines
6.2 Computer performance test is
conducted in accordance with
guidelines
6.3 Computer load test conducted
in accordance with
guidelines
6.4 Computer peripherals
functional test conducted in
instruction and guidelines
6.5 User acceptance test (UAT)
performed
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7. Prepare computer system 7.1 CD resources (Operating
set-up report systems, software, drivers and
backup) are recorded and
stored in accordance with
company policy
7.2 Warranty cards recorded in
accordance with company
policy
7.3 Computer set-up checklist
recorded in accordance with
company guideline
7.4 User Acceptance Test report
prepared and submitted to
superior
7.5 Computer inventory records
updated in accordance with
company inventory procedure
7.6 Computer set-up job order /
change request report
produced and closed
2. Server Installation IT-030-3- 1. Analyse job order / change 1.1 Job order /change request
Server installation refers to the
2013-C02 request defined and interpreted and
installation of server hardware,
checklist produced in
software and other components
into a parent directory on the host
procedure
machine. The objective of server
1.2 Types of server to be set-up
installation is to prepare server for
(database server, file
network setting configuration that
server, mail server, print
allow hardware within the system
server, web server) identified
network communicate each other
1.3 Server configuration details
obtained & confirmed with
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The person who is competent in superior and user
this competency unit shall be able 1.4 Server software and
to set-up server hardware, carry peripheral identified and
out software installation, execute confirmed
server configuration and prepare
for server commissioning in
instruction manual and company 2. Execute hardware 2.1 Server is unpacked, arranged
SOP. installation and checked in accordance
with server handling and
The outcome of this competency is safety procedure
to prepare server for network set- 2.2 Server hardware components
up according to clients’ are installed in accordance
requirement. with user manual and
manufacturer instruction
The personnel who are to be manual
trained for this competency must 2.3 Server hardware components
in prior have the following compatibility is checked and
competencies: confirmed in accordance to
i. Competence in CU 1: manufacture’s specification
Computer set-up. 2.4 Server Operating systems
installation initiated
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3. Carry out software 3.1 Operating systems is installed
installation in accordance with installation
manual
3.2 Device drivers are installed,
configured and tested in
accordance with installation
manual
3.3 Server parameter
configuration executed in
accordance with user’s
requirement
3.4 Operating systems patches
installed and tested in
SOP
3.5 Server security configuration
carried out in accordance with
company security policy
3.6 Server is initialised and
operation status is inspected
and verified to ensure server is
running according to job
specification and Service
Legal Agreement (SLA)
4. Perform server functionality 4.1 Server unit testing conducted

test in accordance with
manual
4.2 Server performance testing
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manual
4.3 Server load testing performed
in accordance with
manual
4.4 Server connectivity testing
conducted in accordance with
manual
5. Prepare server installation 5.1 Server configuration

set-up report information is documented for
future reference in accordance
with company SOP
5.2 CD resources (Operating
systems, software, drivers and
backup) are recorded and
stored in accordance with
company policy
5.3 Server warranty cards
company policy
5.4 Server installation checklist
company guideline
5.5 User Acceptance Test report
prepared and submitted to
superior
5.6 Inventory records updated in
inventory procedure
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5.7 Server installation job order /
produced and closed
3. Network cable installation IT-030-3- Network cable installation is an 1. Analyse network cabling 1.1 Network cabling infrastructure
2013-C03 activity to prepare main requirements requirement interpreted in
infrastructure for computer accordance with user
. network set-up. It involves in specification (e.g: Horizontal
selecting and preparing of cable cabling, Backbone cabling,
from main distribution frame to the Campus cabling)
server. There are procedures and 1.2 Network cabling dimension /
requirements need to be complied architecture specification
when handling cable installation, identified in accordance with
and safety and security is a network cabling procedure
priority. The ultimate objective of 1.3 Cable characteristic and
this activity is to set up network category is determined in
infrastructure according to accordance with cabling
topology requirement
1.4 Network cabling installation
schedule determined in
accordance with user
The person who is competent in requirement
this competency unit shall be able
to conduct site survey to identify
network cabling requirements,
plan network cable installation,
perform cable laying and pulling, 2.1 Cable Distribution System
cable termination and connection, 2. Plan network cable identified in accordance with
and test cabling connectivity in installation network cabling site
accordance with cabling requirement
installation procedure and user’s 2.2 Number of runs that are
requirement. currently needed determined
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2.3 Network cable installation
The outcome of this competency is tools, equipment, materials
to prepare network infrastructure and devices prepared
that is ready to connect with main
distribution frame to the user
3. Carry out network cable 3.1 Site safety assessment

installation performed in accordance with
cabling procedure
3.2 Network cable installation
infrastructure built in
accordance with network
cabling specification
3.3 Cable laying and pulling
performed in accordance with
network topology
3.4 Cable termination and
connection performed in
accordance with network
cabling procedure
3.5 Cabling connectivity testing
cabling installation procedure
4. Prepare network cable 4.1 User Acceptance Test (UAT)

installation report report prepared in accordance
with company policy
4.2 Network cabling installation
report produced
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4. Computer network set-up IT-030-3- Computer network set-up refers an 1. Analyse computer network 1.1 Job order /change request
2013-C04 activity which links the server with set-up specification defined and interpreted and
computer system and peripheral. job checklist produced in
The objective is to allow users to accordance with clients’
connect and communicate each requirements
other through main distribution 1.2 Client’s need and requirement
frame and server for internet obtained and confirmed
connection, data and information 1.3 Types of infrastructure (LAN,
sharing, sending electronic mail WAN, MAN) to be set-up
(e-mail), teleconferencing and identified in accordance with
other purposes. clients’ requirements:
1.4 Network layout (topology) and
as build diagram interpreted
The person who is competent in 1.5 Tools, equipment and
this competency unit shall be able materials prepared
to identify types of network to be
set-up, either LAN, WAN or MAN,
interpret network topology, carry
out configuration setting to link 2. Carry out network 2.1 Primary infrastructure installed
server with computer and other installation in accordance with network
hardware and peripherals, installation standard operating
maintain and troubleshoot the procedure (SOP)
network to ensure computers and 2.2 Network equipment installed in
peripherals within the system are accordance with network
connected each other in installation procedure
accordance with user’s 2.3 Network cable laid in
requirement and company SOP accordance with network
diagram
The outcome of this competency is 2.4 Run power cable along the
to prepare a link between server cable runners,
and computers system devices in 2.5 The terminal is powered up,
order them to access to the and network installation testing
Internet, to communicate each performed according to
other to execute tasks according installation SOP
27
to user’s requirement. 3. Test network connectivity 3.1 Network configuration and
interconnectivity tests
The personnel who are to be performed in accordance with
trained for this competency must job order / change request
in prior have the following 3.2 Network testing checklist
competencies: recorded
i. Competence in CU 1: 3.3 User Acceptance Test (UAT)
Computer set-up signed off performed in
policy
4. Produce computer network 4.1 UAT report prepared and

set-up report submitted to superior
4.2 Network activity log recorded
4.3 Network configuration
information is documented for
future reference in accordance
with company SOP
5. Computer network IT-030-3- Network maintenance is the 1. Assess network 1.1 Change order /job request
maintenance 2013-C05 practice of keeping network in a maintenance job order. defined and interpreted and
good state of performance. checklist produced
It refers to the prevention of 1.2 Client’s needs and
correction of faults in hardware requirements obtained and
and software. The maintenance confirmed
involves inspection, rectification 1.3 Preventive and corrective
and testing of the network maintenance job identified.
1.4 Type of infrastructure and
The person who is competent in network component to be
this competency unit shall be able maintained identified
28
to execute main distribution frame 1.5 Network maintenance tools and
cleaning, system back-up, part materials prepared
repair and replace, network
configuration and network
interconnectivity testing in
accordance with user’s 2. Carry out network preventive 2.1 System back-up carried out in
requirement and company SOP maintenance accordance with maintenance
procedure
The outcome of this competency is 2.2 Main distribution frame
to prepare safe and secure cleaning task performed in
network connectivity to fulfil user’s accordance with maintenance
requirement. procedure
The personnel who are to be 2.3 Network configuration and

trained for this competency must interconnectivity testing carried
in prior have the following out
competencies:
ii. Competence in CU 1:
Computer set-up
3. Perform network corrective 3.1 Preventive maintenance report
maintenance analyse and interpreted
3.2 Network system status
assessed, diagnosed and
analyzed
3.3 Faulty components identified
and confirmed in accordance
with company SOP
3.4 Corrective action requirement
reported to supervisor and user
is advised
3.5 Part repair or part replace job
carried out
3.6 Unit functionality testing carried
out.
29
3.7 Computer system functionality
test carried out in accordance
company SOP
4. Produce computer network 4.1 Maintenance schedule updated

maintenance report 4.2 Network maintenance job order
recorded and submitted to user
for acknowledgement
4.3 Network maintenance report
prepared and documented in
accordance with company SOP
4.4 Job order/ change request
report produced, closed and
acknowledged
6. Mobile Device IT-030-3- Mobile device refers to a variety of 1. Analyse job order/ change 1.1 Job order /change request
Configuration 2013-C06 devices that allow people to request defined and interpreted and
access data and information from checklist produced in
where ever they are. This includes accordance with company
smart phones, PDA and tablet. procedure
Mobile device configuration is an 1.2 User’s needs and
activity in setting up parameters requirements obtained and
value on the mobile device. The confirmed
objective of mobile device 1.3 Types of mobile device and
configuration is to program the device operating systems
device and making it ready for identified
execution as well as provide link 1.4 Mobile application requirement
between the mobile device and the identified and prepared in
computer system for data sharing, accordance with client
printing and other purposes. requirement
30
1.5 Mobile application
The person who is competent in compatibility identified and
this competency unit shall be able confirmed
to install and configure mobile
application, configure security
setting, carry out configuration
testing and execute mobile device
troubleshooting in accordance with 2. Carry out mobile device 2.1 Mobile application installed
manufacturer instruction manual configuration and configured in accordance
and company SOP. with user requirement and
company policy
The outcome of this competency is 2.2 Mobile device setting
to prepare mobile device ready for configured
execution and connect it with 2.3 Mobile device configuration
computer system connectivity tested and verified
according to user’s requirement. 2.4 Security configuration setting
user’s security requirement
3. Perform mobile device 3.1 Mobile device problem

troubleshoot diagnosed
3.2 Troubleshoot checklist
prepared
3.3 User’s data retrieval and back-
up performed
3.4 Mobile device troubleshoot
action performed in
accordance to device
troubleshooting guide
3.5 User’s software restored in
SOP
31
4. Carry out mobile device 4.1 Mobile device and gadget
commissioning handed over to user
4.2 User Acceptance test
performed in accordance with
company SOP
4.3 Mobile computer set-up details
recorded and filed for future
reference.
4.4 Mobile computer set-up
checklist recorded and
registered in accordance with
company guideline
4.5 Job order / change request
report produced
32
CURRICULUM of COMPETENCY UNIT (CoCU)

Competency Unit Title COMPUTER SYSTEM SET-UP
The person who is competent in this CU shall be able to assemble computer hardware, computer peripheral and
installs the software and make the computer ready to be used. Upon completion of this competency unit, trainees will
be able to: -
 Analyse job request/change order
 Prepare computer set-up tools, computer hardware parts and computer software
Learning Outcome  Set-up computer hardware
 Carry out computer software installation
 Set-up computer peripherals
 Carry out unit functionality test
 Prepare computer system set-up report
IT-030- Competency Training

Competency Unit ID Core Level 3 300 Hours Credit Hours 30
3:2013-C01 Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
1. Analyse job i. Types of computer, 9 hours Lecture i. Types of

order / change such as: computer,
request  Desktop peripheral and
 Laptop its software
- ultra book identified
- net book
 Thin client ii. Computer
system work
function defined
33
ii. Computer system

software
 Computer software
- Operating system
o Licensed
o Open source
- Productivity suite:
o Licensed
o Open source
- Application:
o Licensed
o Open source
iii. Computer peripherals,

such as:
 Input: Keyboard,
mouse, Scanner
 Output: Monitor,
Printer, speaker
iv. Computer system work

function
 administrative
works,
 multimedia,
 engineering works,
 sales,
v. Mobility requirement:
 mobile
 in-house
34
vi. user’s venue

 internal
 external
i. Identify types of 21 hours Demonstration,

computer, peripheral and practical
and software
ii. Define computer
system work function
Attitude:
i. Detail and precise
in interpreting
computer system
software and
peripheral
ii. Analytical mind in
identifying user’s
needs and
requirements
2. Prepare i. Computer hardware 13 hours Lecture

computer compatibility check-up, i. Computer
set-up tools, such as: hardware
computer  Computer compatibility
hardware parts components determined
and computer specification:
software - Processor
- RAM
- Motherboard
- Hard disk
35
 Power supply ii. Computer

specification: Operating
- 110V System and
- 240V software
information
ii. Computer Operating defined
system and software
information, such as: iii. Computer cable
 Software Version connector
 Chips Architecture prepared
- 32 bit
- 64 bit iv. Connector
orientation,
iii. Types of computer computer
cable connector, such monitor
as: connector and
 Network connector plug layout
RJ45 determined
 Phone connector
RJ11 v. Computer
system set-up
iv. Connector orientation, tool prepared.
such as:
 Power cable vi. Electrical safety
 USB (1.1, 2.0, 3.0) requirements
adhered
 Monitor cable
 Network cable
vii.Work area
(RJ45)
cleanliness and
hygiene up-kept
v. Types of computer
monitor connector,
such as
 VGA,
 DVI,
36
 HDMI
vi. Plug layout

 Three pins
 Two pins
 International adaptor
vii. Electrical safety

requirements
 electrostatic
precaution
viii. Computer system set-

up tools:
 screw driver,
 multi meter
 anti-electrostatic
wristband
 Vacuum cleaner
ix. Computer hardware

components
arrangement concept:
 Last In First Out
(LIFO).
 First In First Out
(FIFO)
 Last In Last Out
x. Work area cleanliness

and hygiene
37
i. Determine computer 32 hours Demonstration

hardware compatibility: and practical
 Computer
components
specification
 Power supply
specification
ii. Define computer
operating system and
software information
iii. Prepare computer cable
connector
iv. Determine connector
orientation, computer
monitor connector type
and plug layout type
v. Prepare computer
system set-up tools.
vi. Adhere electrical safety
requirements
vii. Upkeep work area
cleanliness and hygiene
Attitude:
i. Thorough in
determining
computer
hardware
compatibility
ii. Cautious in
preparing
hardware,
software and set-
up tools
38
Safety/Environment:
i. Adhere to work
area safety
requirement
3. Set-up i. Computer hardware 27 hours Lecture i. Computer

computer components installation hardware
hardware  Processor components
 Mother board installed
 Network card
 Memory module
 Graphic card
 Sound card ii. Computer
 Power supply casing installed
 Cooling Fan
iii. Computer
 Hard disk
warning alarm
 Storage media interpreted
 Optical drive
 Casing iv. Power On Self
 Heat sink Test (POST)
 Thermal paste messages
defined
ii. Types of Computer
casing, such as:
 Mini tower
 Medium tower
 Desktop casing
 Full tower
iii. Types of computer

casing/cover installation
 Plug and play casing
39
 Customised casing,
such as:
- Cooling system:
o System Fan:
2 fans, 6 fans
o Air-condition
- Hard disk bays:
o 2 bays,
o 6 bays,
o 8 bays
iv. Types of computer

warning alarm, such as:
 Long beep
 Short beep
v. Types of power on self

test (POST) messages,
such as
 Keyboard not
connected
 BIOS date
 Processor bus
speed error
 Memory module
incorrect
configuration
vi. Manufacturer instruction

manual
i. Install computer 63 hours Demonstration

hardware components and practical
 Processor
40
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
ii. Install computer

casing/cover
iii. Interpret computer
warning alarm
iv. Define power on self
test (POST) messages
Attitude:
i. Detail and
systematic in
installing
computer
hardware
components and
computer casing
ii. Thorough and
details in defining
computer warning
alarm and Power
On Self tTst
41
(POST)
messages
Safety/Environment:
i. Adhere to work
area safety
requirements
ii. Adhere to
manufacturer
instruction
manual
4. Carry out i. Computer Operating 18 hours Lecture i. Computer

computer system installation Operating
software  Types of Operating system installed
installation system and its
version ii. Computer
- Licensed devices driver
- Open source installation
 Operating System carried out
Licensing
- Open source iii. Software
- Licensed application
products installation
executed
ii. Types of computer
devices driver, such as: iv. Computer
 Graphic driver system software
 Sound card driver update
 Chipset driver performed
 Network driver
 Monitor driver v. Computer
security verified
42
iii. Software application
installation: vi. Software back-
 Minimum installation up performed
requirement
- Hard disk space
- Memory
- Processor
- Optical drive
 Installation license
key
iv. Software update
v. Computer security
verification,:
 Anti-virus
 Firewall policy
 Internet browser
security setting
 User Credential
- User account
information
- Network
configuration
- Email account
vi. Software back-up

 Types of software
back-up
- System setting
back-up
- OS restore back-
up
43
i. Install computer 42 hours Demonstration

operating system and practical
ii. Execute computer
devices driver
installation
iii. Perform software
application installation
iv. Carry out computer
system software update
v. Verify computer
security verification,
vi. Perform software back-
up Attitude:
i. Accurate and
systematic in
installing
computer
operating system
and devices
driver
ii. Cautious in
carrying computer
software
installation and
software back-up
Safety/Environment:
i. Adhere to work
area safety
requirement
ii. Adhere to
manufacturer
instruction
manual
44
5. Set-up i. Types of peripherals, 9 hours Lecture

computer such as: i. Types of
peripherals  Printer computer
 Scanner peripheral and
 Multi function cables
 Uninterrupted Power determined
Supply (UPS)
ii. Peripheral
ii. Types of computer driver
peripheral cables, such compatibility
as: checked
 USB cable: 1.1, 2.0,
3.0 iii. Computer
 Parallel cable peripherals
 Serial cable connection
carried out
 Scsi cable
 Firewire (IEEE 1394)
 Thunder bolt
iii. Peripheral driver

compatibility
 OS version
i. Determine types of 21 hours Demonstration

computer peripheral and practical
cables
ii. Check peripheral driver
compatibility
iii. Carry out computer
peripherals connection
 Printer
 Scanner
45
 Multi function
 Uninterrupted Power
Supply (UPS)
Attitude:
i. Accurate and
cautious in
carrying out
computer
peripheral
connection
ii. Detail in checking
peripheral driver
compatibility
Safety/Environment:
i. Adhere to work
area safety
requirement
ii. Adhere to
manufacturer
instruction
manual
6. Carry out unit i. Types of computer unit 9 hours Lecture i. Computer unit
functionality test test executed
test  System process
cycle ii. Computer
 Continuity Test performance
test carried out
ii. Types of computer
performance test
 CPU Test
 Graphic Test
46
 Sound Test iii. Computer

 Hard disk Test peripherals
 Memory Test functionality
test performed
iii. Computer peripherals
functionality test iv. Handing over of
computer and
iv. Preparation of peripherals to
computer and the end-user
peripherals handing prepared
over to the end-user
 Asset tagging v. User
 Labelling Acceptance
 Packing list Test (UAT)
 Logistic carried out
arrangement
- Packing
- transportation
arrangement
v. User Acceptance Test

(UAT) verification
i. Execute computer unit 21 hours Demonstration

test and practical
 System process
cycle
 Continuity Test
ii. Carry out computer

performance test
 CPU Test
 Graphic Test
47
 Sound Test
 Hard disk Test
 Memory Test
iii. Perform computer

peripherals functionality
test
iv. Prepare for the handing
over of computer and
peripherals to the end-
user
v. Perform User
Acceptance Test (UAT)
Attitude:
i. Precise,
analytical mind,
details and
accurate in
carrying out
computer and
peripheral testing
ii. Detail and
thorough in
preparing the
handing over of
computer and
peripherals to the
end-user
Safety/Environment:
iii. Adhere to work
area safety
requirement
48
iv. Adhere to
manufacturer
instruction
manual
7. Prepare i. Company asset 5 hours Lecture i. Company asset

computer documentation: documentation
system set-up  Types of asset: carried out
report - Operating
system, ii. User
- software, Acceptance
- drivers Test report
- Data backup prepared
- Warranty cards
iii. Final as-built
ii. User Acceptance Test diagram created
report
iii. Final as-buit diagram iv. Electrical
iv. Electrical schematic schematic
diagram diagram
v. Computer set-up produced
checklist
vi. Computer set-up job v. Computer set-
order / change request up checklist
report recorded
vi. Computer set-

i. Carry out company 10 hours Demonstration up job order /
asset documentation and case study change request
ii. Produce User report prepared
Acceptance Test report
49
iii. Create final as-built

diagram
iv. Produce electrical
schematic diagram
v. Record computer set-up
checklist
vi. Prepare computer set-
up job order / change Attitude:
request report i. Transparent and
detail in preparing
computer system
set-up report
Safety/Environment:
i. Adhere to
company
confidentiality
policy
50
Employability Skills
Core Abilities Social Skills
01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
01.03 Utilize basic IT applications. 3. Interpersonal skills
02.01 Interpret and follow manuals, instructions and SOP's.
4. Leadership skills
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Learning skills
03.01 Apply cultural requirement to the workplace. 6. Multitasking and prioritizing
03.02 Demonstrate integrity and apply practical practices. 7. Self-discipline
03.03 Accept responsibility for own work and work area. 8. Teamwork
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
51
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.
Tools, Equipment and Materials (TEM)
ITEMS RATIO (TEM : Trainees)
1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Computer casing:
1:25
 Mini tower
 Medium tower
 Desktop casing
5) Computer Operating system and software 1:125
52
6) Types of computer cable connector, such as: 1:5
 Network connector RJ45
 Phone connector RJ11
7) Connector orientation: 1:5
 Power cable
 USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45)
8) Computer monitor connector, such as 1:5
 VGA,
 DVI,
 HDMI
9) Plug layout
 Three pins 1:5
 Two pins
 International adaptor
10) Electrostatic precaution
1:5
11) Computer system set-up tools:
 screw driver, 1:5
 multi meter
 anti-electrostatic wristband
 Vacuum cleaner
1;1
12) Sample of User Acceptance Test report 1;1
13) Sample of as-built diagram 1;1
14) Sample of Electrical schematic diagram
1;1
15) Sample of Computer set-up checklist
16) Sample of Computer set-up job order / change request report 1;1
53
REFERENCES
1. Books, Hephaestus (2011) . Computer Peripherals, Including: Computer Monitor, Fax, Hard Disk Drive, Stored Energy Printer, Peripheral, Plug
and Play, Auto-Configuration, Game Port, Hot Swapping, Autodetection, Surge Protector, Remote Terminal Unit,. Western Digital Media Center.
Hephaestus Books, Lightning Source Uk Ltd. ISBN-13: 978-1-242-97956-9
2. Jyoti Snehi. (2006). Computer Peripherals and Interfacing. Firewall Media. ISBN-13: 978-81-7008-929-2
3. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing
ISBN-13: 978-0-85934-559-0
4. Robert B J Warnar (2012). Computer Peripheral Memory System Forecast (Volume 500-545). General Books. ISBN-13: 978-1-235-71266-1
54

Competency Unit Title SERVER INSTALLATION
The person who is competent in this CU shall be able to assemble server hardware and peripheral and install the
software in accordance with server installation procedure. Upon completion of this competency unit, trainees will be
able to: -
 Analyse job order / change request
Learning Outcome
 Execute hardware installation
 Carry out software installation
 Perform server functionality test
 Prepare server installation set-up report

1. Analyse job i. Type of server: 11 hours Lecture i. Types of

order / change  Database server server to be
request  File server set-up,
 Mail server operating
 Print server system and
 Web server software
identified
ii. Type of server Operating
system: ii. Server
 Licensed configuration
 Open source setting
interpreted
55
iii. Server configuration

details : vii.Server
 Server host name peripheral
 Network address identified
configuration (IP
address, DNS, iii. Tools and
Gateway, subnet materials
mask) prepared
 Security
configuration
(firewall setting,
administrator
privilege)
iv. Types of server software

 Anti-virus
 Hardware drivers
v. Server peripherals
 Monitor
 Key board
vi. Tools and materials
i. Identify types of server 25 hours Demonstration,

to be set-up, operating practical and
system and software case study
ii. Define server
configuration setting
iii. Identify server
peripherals
iv. Prepare tools and
material
56
Attitude:
in identifying
server operating
system, server
configuration
detail and server
peripherals
Safety/Environment:
i. Adhere to
company security
policy
2. Execute i. Types of server form 29 hours Lecture i. Types of

hardware factor server
installation  tower unit, hardware
 rack mount unit, identified
 blade unit
ii. Server
ii. Server handling hardware
procedure according to component
types of server compatibility
 tower unit, checked
 rack mount unit,
 blade unit iii. Server
hardware
iii. Server components components
installed
iv. Server hardware
components iv. Server power
compatibility. initialisation
carried out
57
 Minimum OS v. Server
requirement handling
 Server hardware procedure
specification applied when
unpack and
v. Hardware installation arrange
 Cable connectivity server
- power, components
- display,
- network,
- keyboard,
- mouse)
 Rack mount
i. Identify types of server 67 hours Demonstration

hardware and practical
ii. Unpack and arrange
server hardware
components
iii. Check server hardware
components
compatibility
iv. Install server hardware
components
v. Carry out server power
initialisation
vi. Apply server handling
procedure when unpack
and arrange server
components
58
Attitude:
i. Thorough in
checking
hardware
component
compatibility
Safety/Environment:
i. Adhere to server
handling
procedure
ii. Handle server
with care during
server unpack
3. Carry out i. Operating system 22 hours Lecture i. Server

software installation Operating
installation system
ii. Installation, installation
configuration and testing performed
of device drivers
 Version ii. Device drivers
 Compatibility installed,
 firmware configured and
tested
iii. Configuration of server
parameter: iii.Server
 Server host name parameters
 Network address configuration
configuration setting carried
- IP address out
59
- DNS iv. operating

- Gateway system patches
- subnet mask installed and
 Security tested
configuration
- firewall setting v. Server security
- administrator configuration
- privilege carried out
iv. Operating system vi. Server

patches installation and initialisation
testing performed
 Security bulletin
vii.Server
v. Server security operation status
configuration inspected
 Firewall
configuration
 User access control
 Admin privilege
vi. Server initialisation

vii. Operation status
inspection
i. Perform server 50 hours Demonstration

operating system and practical
installation
ii. Install, configure and
test device drivers
iii. Carry out server
parameters
configuration setting
60
iv. Install and test operating

system patches
v. Carry out server security
configuration
vi. Perform server
initialisation
vii. Inspect server
operation status
Attitude:
i. Meticulous and
accurate in
carrying out
installation and
configuration
Safety/Environment:
i. Handle server
with care during
software
installation
4. Perform server i. Server status 7 hours Lecture i. Server status

functionality verification: verified
test  Power boot cycle  Power boot
status cycle
 Anti-virus protection  Anti-virus
status protection
 Network connectivity status
status
61
 Network
i. Verify server status 17 hours Demonstration connectivity
 Power boot cycle and practical status
status
 Anti-virus protection
status
 Network connectivity
status
Attitude:
i. Thorough in
conducting server
status verification
Safety/Environment:
i. Adhere to
manufacturer
instruction
5. Prepare server i. Documentation of 4 hours Lecture i. Company

installation server configuration asset listed out
set-up report information and
 Server network documented
configuration detail
 Admin information ii. Final as-built
diagram
ii. Company asset prepared
documentation:
 Types of asset: iii. Electrical
- Operating system schematic
- software, diagram
- drivers prepared
- Data backup
- Warranty cards
62
iii. Final as-built diagram iv. Computer set-

up checklist
iv. Electrical schematic recorded
diagram
v. Inventory
v. Server installation job record updated
order / change request
report vi. Server
installation job
order / change
i. Carry out company 8 hours Demonstration request
asset documentation and case study produced.
ii. Prepare final as-built
diagram
iii. Prepare electrical
schematic diagram
iv. Record computer set-up
checklist
v. Update Inventory record
vi. Produce server
installation job order /
change request report.
Attitude:
i. Precise in
updating
inventory record
ii. Accurate in
preparing final as-
build diagram
Safety/Environment:
i. Adhere to
company policy
63

01.03 Utilize basic IT applications. 3. Interpersonal skills
02.01 Interpret and follow manuals, instructions and SOP's.
01.06 Utilize word processor to process information.
64

2) Laptop/PC 1:25
3) Server hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Power supply
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Server Operating system and software driver 1:25
5) Computer cable connector, such as:
1:5
 Network connector RJ45
 Phone connector RJ11
65
6) Connector orientation: 1:5
 Power cable
 USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45)
1:5
7) Electrostatic precaution
8) Server system set-up tools: 1:5
 screw driver,
 multi meter
 anti-electrostatic wristband
 Vacuum cleaner
1;1
9) Sample of as-built diagram 1;1
10) Sample of electrical schematic diagram
1;1
11) Sample of computer set-up checklist
12) Sample of inventory record 1;1
13) Sample of server installation job order /change request 1;1
REFERENCES
and Play, Auto-Configuration, Game Port, Hot Swapping, Autodetection, Surge Protector, Remote Terminal Unit,. Western Digital Media Center.
3. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing. ISBN-13: 978-0-85934-559-0
66

Competency Unit Title NETWORK CABLE INSTALLATION
The person who is competent in this CU shall be able to conduct site survey, prepare for network cable installation,
execute network cable installation and test cable connectivity in accordance with cabling installation procedure and
client’s requirement. Upon completion of this competency unit, trainees will be able to: -
Learning Outcome  Analyse network cabling requirements
 Plan network cable installation
 Carry out network cable installation
 Prepare network cable installation report

1. Analyse i. Cable layout plan: 11 hours Lecture i. Cable layout

network  Point to point plan
cabling distance interpreted
requirements  Trunking
 Horizontal cabling ii. Types of
 Backbone cabling network
 Campus cabling topology
determined
ii. Types of network
topology iii. Types of
 Star network cable
 Bus identified
 Mesh
67
 Hybrid iv. Cabling time

 Ring identified
 Tree
 One-to-one
 Hierarchical
 Client-server
 Multiple nodes
iii. Types of network cable:

 Category 5
- UTP
(Unshielded
Twisted Pair)
- STP (Shielded
Twisted Pair)
 Category 6
- UTP
(Unshielded
Twisted Pair)
- STP (Shielded
Twisted Pair)
 Fibre optic
 Coaxial cable
iv. Cabling time

 Interruptive
 Non Interruptive
68
i. Interpret cable layout 25 hours Demonstration

plan and case study
ii. Determine types of
network topology
iii. Identify types of network
cable
iv. Identify cabling time
Attitude:
in interpreting
cable layout plan
i. Precise in
defining network
topology
ii. Detail and precise
in selecting
network cable
2. Plan network i. Network cabling site 22 hours Lecture i. Network site

cable survey survey carried
installation  Number of runs out
identification
 Floor / ceiling ii. Network cables
distance prepared
 Cable Tray
 Raised Floor iii. Network tools,
 Conduit equipment and
 Hung Ceiling / False materials
Ceiling prepared
69
ii. Network cable installation
tools, equipment and
materials
 Equipment
- Main distribution
frame
o Switch
o Router
o Access
Point
- Patch panel
- Patch cord
- RJ 45 Faceplate
- Network cable
tester
- Labelling
equipment
 Tools
- Cable Stripper
- Pliers
- Crimping tools
- Punch Down
Tool
- Screw Drivers
- Wire Cutter
- Ladder
 Materials
- Trunking /
Conduit
- Rubber boot
70
i. Carry out network site 50 hours Demonstration

survey and practical
ii. Prepare network cables
iii. Prepare network tools,
equipment and materials
Attitude:
i. Thorough and
detail in
conducting site
survey
ii. Precise and
accurate in
preparing network
cables
Safety/Environment:
i. Adhere to
company safety
policy
3. Carry out i. Network cable 36 hours Lecture i. Network

network cable installation criteria cabling
installation  Environmental environment
considerations identified and
- Electric power listed out
cables
- Wet area ii. Pre - network
 Placement cable
 Span installation
 Local requirement tasks carried
 Existing cable plant out
 Cable
71
labelled
ii. Pre - network cable  Trunking /
installation tasks: conduit
 Cable labelling fitting
 Trunking / conduit performed
fitting  Faceplate
 Placing and fixing outlet box
faceplate outlet box placed and
fixed
iii. Network cable laying
and pulling iii. Network cable
 Cable pulling and laying and
fishing pulling
 Cable sorting checklist
 Fixing of cable into prepared
trunking / conduit
iv. Network cable
iv. Network cable termination
termination executed
 Cutting
 Inserting of UTP v. Network cable
cable into RJ45 connection
Jack carried out
 Mounting RJ 45
jacks vi. Network cable
connectivity
 Crimping
tested
 Face plate fixing
 Remote
 Punching
Test
 Making connections performed
Steps
 Ping Test
- Strip cable end
executed
- Untwist wire
 Network
ends
Speed Test
72
confirmed
- Arrange wires
- Trim wires to vii.Network cable
size management
- Attach connector carried out
- Check
- Crimp viii. User
- Testing Acceptance
Test (UAT)
v. Network cable performed
connection
 Cable network
testing
 Connection of cable
between main
distribution frame to
computer system
vi. Network cable

connectivity test
 Remote Test
 Ping Test
 Network Speed Test
vii.Network cable
management
 labelling - unique
identifier
 Fastening
viii. User Acceptance Test

(UAT)
73
i. Identify network cabling 84 hours Demonstration

environment and practical
ii. Carry out pre - network
cable installation tasks
 Label the cable
 Perform trunking /
conduit fitting
 Place and fix
faceplate outlet box
iii. Monitor labour /workers
in network cable laying
and pulling
iv. Execute network cable
termination
v. Carry out network cable
connection
vi. Test network cable
connectivity
 Remote Test
 Ping Test
vii.Carry out network cable
management
viii. Perform network User
Attitude:
i. Precise and
accurate in
performing pre -
network cable
installation
ii. Cautious and
systematic in
74
laying and pulling
cable
iii. Precise ,accurate
and systematic in
connecting cable
Safety/Environment:
i. Adhere to
company safety
policy in handling
cable pulling and
cable connection
4. Prepare i. Writing skill 4 hours Lecture i. Network UAT

network cable ii. Report format report
installation iii. User Acceptance Test prepared
report (UAT) report
iv. Network layout ii. Network layout
v. Job sheet updating recorded
vi. Job order/change
request report iii. Job sheet
updated
i. Prepare UAT report 8 hours Demonstration iv. Job order/

ii. Record network layout and practical change
iii. Update job sheet request sign
iv. Produce job order/ off report
change request sign off produced
report
75
Attitude:
i. Detail and
transparent in
preparing UAT ,
network layout
and sign off report
Safety/Environment:
i. Adhere to
company
confidentiality
policy in
preparing report

02.01 Interpret and follow manuals, instructions and SOP's.. 3. Interpersonal skills
02.04 Prepare brief reports and checklist using standard forms.
03.01 Apply cultural requirement to the workplace. 5. Learning skills
03.02 Demonstrate integrity and apply practical practices. 6. Multitasking and prioritizing
03.03 Accept responsibility for own work and work area. 7. Self-discipline
03.05 Demonstrate safety skills. 8. Teamwork
76
02.07 Utilize Local Area Network (LAN)/Intranet to exchange information.
02.08 Prepare pictorial and graphic information.
02.09 Prepare flowcharts.
77

2) Laptop/PC 1:25
3) Equipment 1:25
- Main distribution frame
o Switch
o Router
o Access Point
- Patch panel
- Patch cord
- RJ 45 Faceplate
- Network cable tester
- Labelling equipment
4) Tools 1:4
- Cable Stripper
- Pliers
- Crimping tools
- Punch Down Tool
- Screw Drivers 1:1
- Wire Cutter
5) Materials 1:5
- UTP cable:
- (Cat 5e Ethernet cable, Cat 6 Ethernet cable)
- Trunking / Conduit 1:5
- RJ 45 Universal Key stone Jack
- Rubber boot
- RJ 45 connector
6) Sample of Network UAT report 1:1
7) Sample of Network layout 1:1
8) Sample of job order/ change request sign off report 1:1
78
REFERENCES
1. Academic Internet Publishers (2012) Study guide for Guide to Network Cabling Fundamentals by Beth Verity Academic Internet Publishers.
ISBN-13: 978-1-4784-1042-3
2. Beth Verity (2003). Guide to Network Cabling Fundamentals. Course Technology Inc. ISBN-13: 978-0-619-12012-2
3. Christopher J. Clark (2001). Network Cabling Handbook (Standards & Protocols) (1st Edition). Osborne/Mcgraw-Hill.
ISBN-13: 978-0-07-213233-57
4. Robert Shimonski, Richard T. Steiner, Sean M. Sheedy (2006). Network Cabling Illuminated (1st Edition). Jones And Barlette.
ISBN-13: 978-0-7637-3393-3
5. Robert Shimonski, Richard T. Steiner, Sean M. Sheedy (2006). Network Cabling Illuminated (1st Edition). Jones And Barlette.
ISBN-13: 978-0-7637-3393-3
79

Competency Unit Title COMPUTER NETWORK SET-UP
The person who is competent in this CU shall be able to set-up the linking between server with other peripherals using
physical cable to allow users to connect and communicate each other for data and information sharing, sending
electronic mail (e-mail), teleconferencing and other purposes. Upon completion of this competency unit, trainees will
be able to: -
Learning Outcome
 Analyse computer network set-up specification
 Carry out network installation
 Test network connectivity
 Produce computer network set-up report

Work Activities Related Knowledge Related Skills Hours
Environmental Mode Criteria
1. Analyse i. Types of computer 18 hours Lecture i. Types of

computer network connectivity: computer
network set-up  LAN network
specification  WAN connectivity
 MAN identified
ii. Types of network ii. Network

wireless technology wireless
 WIFI technology
 WIMAX defined
 Mobile
iii. Network
encryption
interpreted
80
iii. Types of network
encryption iv. Server form
 Wired Equivalent factor
Privacy (WEP) determined
 Work Progress
Administration (WPA v. Types of server
/ WPA2) rack determined
 Advance Encryption
Standard (AES) vi. Server handling
 Remote procedure
Authentications Dial interpreted
In User Service
(RADIUS) vii.Network
 Temporal Key topology
Integrity Protocol interpreted
(TKIP)
viii. Computer
iv. Type of server form peripheral
factor determine
 tower unit,
 rack mount unit, ix. Computer
peripheral
 blade unit
drivers identified
v. Types of server rack
x. Network
 42U
installation
 19U schedule
 Open Frame Rack defined
 Post Relay Rack
xi. Network
vi. Server handling installation
procedure equipment
 tower unit, prepared
 rack mount unit,
81
 blade unit
vii.Types of network
Topology
 Star
 Bus
 Mesh
 Hybrid
 Ring
 Tree
viii. Types of computer

peripheral
 Network Interface
Card (NIC)
 Scanner
 Printer /
multifunction
 Computer / PC
 Server
 Wireless devices
 Keyboard, Video,
Mouse (KVM)
 batteries and
uninterruptible
power supply (UPS)
ix. Computer peripheral

drivers
x. Types of network
installation schedule
 Interruptive
82
 Non Interruptive
xi. Network installation

equipment
 Equipment
- Main distribution
frame
o Switch
o Router
o Access
Point
o Firewall
- Patch panel
- RJ 45 Faceplate
- Network cable
tester
i. Identify types of 42 hours Demonstration

computer network
connectivity
ii. Define wireless
technology
iii. Interpret type of network
encryption
iv. Determine types of
server form factor
v. Determine types of
server rack
vi. Interpreted server
handling procedure
vii.Interpret types of
network topology
viii. Determine computer
peripheral
83
ix. Identify computer
peripheral drivers
x. Define types of network
installation schedule
xi. Prepare network
installation equipment
Attitude:
i. Precise and detail
in Identifying
types of computer
network
connectivity
ii. Precise,knowledg
eble and accurate
in Identifying
wireless
technology
2. Carry out i. Network Rack assembly 36 hours Lecture i. Network Rack

network  42U assembly
installation  19U determined
 Open Frame Rack
 Post Relay Rack ii. Network
Interface Card
ii. Network Interface Card (NIC)
(NIC) installation and installation and
connection connection
 Computer / PC carried out
 Server
 Scanner
 Printer /
iii. Network
multifunction
84
hardware mount
iii. Network hardware mount determined
 Server
 UPS iv. Computer
 KVM peripherals
 Network Cable connectivity
 Main distribution installation
frame carried out
- Switch
- Router v. Network address
- Access Point configuration
- Firewall carried out
iv. Computer peripherals

connectivity installation
 Computer / PC
 Scanner
 Printer /
multifunction
v. Network address
configuration
 IP address
 Subnet Mask
 Gateway
 Domain Name
Server (DNS)
i. Perform network rack 84 hours Demonstration

assembly and practical
ii. Carry out network
Interface Card (NIC)
installation and
85
connection
iii. Determine hardware
mount
peripherals connectivity
installation
v. Perform out network
address configuration
Attitude:
i. Precise and
accurate in
performing
Interface Card
(NIC) installation
and connection
ii. Cautious and
detail in handling
hardware mount
iii. Precise and
accurate in
performing
computer
peripherals
connectivity
installation
Safety/Environment:
i. Adhere to
company safety
policy
86
3. Test network i. Network configuration 14 hours Lecture i. Network test

connectivity and interconnectivity checklist
testing produced
 Stress Test
 Stability test ii. Network
 Frequency Scanning configuration
test and
 Power Load test interconnectivit
 Remote Test y test carried
 Ping Test out
 Network Speed
Test iii. Network User
Acceptance
 Services
Test (UAT)
testing/applications
signed off
test
performed
 Wireless
Authentication test
 Internet browsing
test
 Tracert test
 Internet browser
application test
 Print-out test
 Scanning test
ii. Network Test checklist
iii. User Acceptance Test

(UAT) signed off
87
i. Interpret network test 34 hours Demonstration

checklist and practical /
ii. Perform network simulation
configuration and
interconnectivity test
iii. Perform network User
signed off
Attitude:
i. Precise and
accurate in
performing
network
configuration and
interconnectivity
testing
ii. Thorough and
detail in listing
out network test
checklist
Safety/Environment:
i. Adhere to
company safety
policy
4. Produce i. Network server setting 4 hours Lecture i. Network activity

computer record log recorded
network set-up ii. Network activity log
report record ii. Job sheet
iii. Job sheet updating updated
88
iv. UAT report
v. Job order/ change iii. Network UAT
request report report prepared
iv. Change order/

i. Prepare network server 8 hours Demonstration job request
setting record and practical report
ii. Record network activity produced,
log closed and
iii. Update job sheet acknowledged
checklist
iv. Prepare network UAT
report
v. Produce job order/
change request sign off
report
Attitude:
i. Detail and
transparent in
preparing network
connectivity, UAT
and sign off report
Safety/Environment:
i. Adhere to
company
confidentiality
policy in
preparing report
89

01.03 Utilize basic IT applications. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
90

2) Laptop/PC 1:25
3) Cutter 1:5
4) Pliers
1:5
5) Crimping tools
6) Screw Drivers 1:5
7) Network cable 1:5
8) Test Gears 1:5
9) Earth Megger 1:5
10) Wire Continuity Tester 1:5
11) Spectrum analyser 1:5
12) Stability Tester
1:5
13) Volt meter
14) Ammeter 1:5
15) Cable tester 1:5
16) patch panel 1:5
17) patch cord 1:5
18) face plate 1;5
19) router 1:5
20) network cable
91
21) modem 1:5
22) Switch 1:5
23) Sample SLA 1:5
24) Sample manufacturer instruction manual
1:1
25) Sample of network server setting record
26) Sample of network activity log 1:1
27) Sample of job checklist 1:1
28) Sample of network test checklist 1:1
29) Sample of network UAT report 1:1
30) Sample of job order/ change request sign off report 1;1
REFERENCES
and Play, Auto-Configuration, Game Port, Hot Swapping, Auto-detection, Surge Protector, Remote Terminal Unit,. Western Digital Media Center.
3. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing
ISBN-13: 978-0-85934-559-0
92

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER NETWORK MAINTENANCE
The person who is competent in this CU shall be able to handle preventive and preventive maintenance to both,
network hardware and software in accordance with company policy. Upon completion of this competency unit, trainees
will be able to: -
 Assess network maintenance job order.
Learning Outcome
 Carry out preventive maintenance
 Perform corrective maintenance
 Produce computer network maintenance report

1. Assess i. Types of network 5 hours Lecture i. Types of

network maintenance network
maintenance  Preventive maintenance
job order.  Corrective Identified
ii. Types of computer ii. Types of

network connectivity: computer
 LAN network
 WAN connectivity
 MAN Interpreted
 WIFI
iii. Previous
iii. Analysis of previous maintenance
maintenance record record analysed
 Analysis technique and diagnosed
93
 Type of report iv. Types of

 Faulty parts maintenance
 Cable schedule
 Patches version defined
 Back-up record
v. Network
iv. Types of maintenance maintenance
schedule service contract
 Ad-hoc interpreted
- Interruptive
- Non- interruptive vi. Network
 Scheduled maintenance
- Interruptive equipment and
- Non- interruptive tools determined
v. Network maintenance
service contract
 Service Level
Agreement (SLA)
 Service Level
Guarantee (SLG)
vi. Network maintenance

quipment and tools:
 Cutter
 Pliers
 Crimping tools
 Screw Drivers
 Vacuum cleaner
 Drill
 Contact cleaner
 network tester
 brush
94
i. Interpret types of network
maintenance 13 hours Demonstration
ii. Identify types of
computer network
connectivity
iii. Analyse previous
maintenance record
iv. Define types of
maintenance schedule
v. Interpret network
maintenance service
contract
vi. Determine network
maintenance equipment
and tools:
Attitude:

in Identifying types
of network
maintenance
ii. Detail and precise

in Identifying types
of computer
network
connectivity
vii. Accurate and
thorough in
interpreting
network
maintenance
service contract
95
Safety/Environment:
i. Adhere to
company
confidentiality
policy
2. Carry out i. Computer network 16 hours Lecture i. Computer

preventive system health check network system
maintenance  Hard disk utilization health check
 CPU utilization performed
 Memory utilization
ii. System back-
ii. System back-up up carried out
 OS (application and
software) iii. Main
 Network configuration distribution
frame cleaning
iii. Main distribution frame task performed
cleaning task:
 Shutdown main iv. Computer
distribution frame network
 Open main housekeeping
distribution frame carried out
- Power wire
connection v. configuration
- Network cable and
connection interconnectivit
- Peripherals y tests
conditions performed
- Brush
- Vacuum
- Assemble
components
96
- Spray contact
cleaner onto
components
- Fixing
components
 Mount
 Power on main
distribution frame
iv. Computer network

housekeeping
 Disk
defragmentation
(rearrange file
location for file
access efficiency)
 Archiving log files
 Remove unused
files and applications
v. Network configuration
and interconnectivity
tests:
 System restart and
full functionality
restored
 Stability Test e.g 24
hours for fibre optic
equipment, 1 hour
for server stability
 Frequency Scanning
test
 Power Load test
 Remote Test
 Ping Test
97
 Services test
 Authentication test
i. Perform computer 38 hours Demonstration

system health check and practical
ii. Carry out system back-
up
iii. Perform main
distribution frame
cleaning task
network housekeeping
v. Perform network
configuration and
interconnectivity tests
Attitude:
i. Thorough and
systematic in
performing
computer system
health check
ii. Cautious and
systematic in
performing main
distribution frame
cleaning task
vi. Precise ,accurate
and cautious in
performing
network
configuration and
interconnectivity
tests
98
Safety/Environment:
i. Adhere to
company safety
policy in
performing
preventive
maintenance
3. Perform i. Network maintenance 11 hours Lecture i. Preventive

corrective preventive report report analysed
maintenance  Faulty part and interpreted
 Maintenance history
 User history ii. Corrective
maintenance
ii. Corrective maintenance performed
task:
 Faulty parts iii. System
replacement functionality test
- Cable carried out
- Patches  Stability test
- Components executed
 Remote test
iii. System functionality test performed
 Stability Test e.g 24  Services
hours for fibre optic performance
equipment, 1 hour tested
for server stability  Connectivity
 Remote test test
 Services test performed
 Connectivity test
99
i. Interpret and analyse 25 hours Demonstration

preventive maintenance and practical
report
ii. Perform corrective
maintenance
iii. Carried out system
functionality test
 Stability test
 Remote test
 Services test
 Connectivity test
Attitude:
i. Analytical mind in
analysing
preventive report
ii. Precise, accurate
and systematic in
performing
corrective
maintenance
iii. Precise ,cautious
and systematic in
performing
system
functionality test
Safety/Environment:
i. Adhere to
company safety
policy in
performing
corrective
maintenance
100
4. Produce i. Report writing 4 hours Lecture i. UAT report

computer ii. UAT report prepared
network iii. Network preventive
maintenance maintenance report ii. Network
report  Update spares part preventive
 Network test and maintenance
performance report report
prepared
iv. Network corrective
maintenance report iii. Network
v. Labours / workers corrective
performance maintenance
report prepared
i. Prepare UAT report 8 hours Demonstration vi. Labours /

ii. Prepare network and practical workers
preventive maintenance performance
report assessed and
iii. Prepare network performance
corrective maintenance report produced
report
vii. Assess labours /
workers performance
and prepare
performance report
Attitude:
i. Detail and
transparent in
preparing
preventive,
corrective and
maintenance UAT
report
101
Safety/Environment:
ii. Adhere to
company
confidentiality
policy in
preparing report
102

01.03 Utilize basic IT applications. 2. Conceptual skills
02.09 Prepare flowcharts.
103

2) Laptop/PC 1:25
3) Hard disk 1:5
4) CPU
1:5
5) OS (application and software)
6) Equipment and tools: 1:5
 Cutter
 Pliers
 Crimping tools
 Screw Drivers
 Vacuum cleaner
 Drill
 Contact cleaner
 network tester
 brush
104
7) Service Level Agreement (SLA) 1:1
8) Service Level Guarantee (SLG) 1:1
9) Sample of UAT report
1:1
10) Sample of Network preventive maintenance report
11) Sample of network corrective maintenance report 1:1
12) Sample of Labours / workers performance assessment 1:1
REFERENCES
and Play, Auto-Configuration, Game Port, Hot Swapping, Autodetection, Surge Protector, Remote Terminal Unit,. Western Digital Media Centre.
3. R.A. Penfold. (2005). How to Set Up Your New Computer. Bernard Babani Publishing ISBN-13: 978-0-85934-559-0
105

Competency Unit Title MOBILE DEVICE CONFIGURATION
The person who is competent in this CU shall be able to configure and troubleshoots mobile computer and its devices
and prepare safe and sound environment for mobile device to connect with computer system network in accordance
with company SOP. Upon completion of this competency unit, trainees will be able to: -
Learning Outcome  Analyse job order/ change request
 Carry out mobile device configuration
 Perform mobile device troubleshoot
 Carry out mobile device commissioning

1. Analyse job i. Network accessibility 5 hours Lecture i. Network

order/ change needs accessibility
request  Type of connection needs assessed
- WiFi,
- Cellular, ii. Network
- Bluetooth, accessibility
- NFC Near Field purpose
Communication identified
- Infrared,
- USB iii. Mobile device
 Duration specification
- on-demand assessed
- frequent
 Location
- local,
106
- remote area
- overseas iv. Mobile
application
ii. Network accessibility software
purpose evaluated
 Email & messaging
 Web browsing v. Mobile
 Voice-Over IP application
 Tele-conference compatibility
 Access company assessed
resources (server,
printer)
 Document
collaboration
 File sharing
 Tele-marketing
 Remote support
 Navigation
iii. Types of mobile device

and device specification
 Device Type
- Mobile phone
(Smartphone)
- Tablet
- PDA (Personal
Digital Assistant)
- Pager
- Navigation device
 Device Specification
- Device maker /
brand / model
- RAM capacity
- Storage size
107
- Screen display type
- Input method
- Connectivity
- OS and OS version
iv. The required mobile

application information
 Type of application
and software
 Software licenses
 Software version
v. Mobile application
compatibility
 Minimum device
hardware & software
installation
requirement
 OS and software
version
 Security setting
requirement
 Network availability /
coverage
i. Assess network 11 hours Lecture

accessibility needs
ii. Identify network
accessibility purpose
iii. Asses mobile device
specification
iv. Evaluate mobile device
software and application
108
v. Asses mobile
application compatibility
Attitude:
i. Detail in
assessing
network
accessibility
needs and mobile
device
specification
ii. Thorough in
evaluating mobile
application
compatibility
Safety/Environment
i. Adhere to
company
procedure
2. Carry out i. Mobile device 6 hours Lecture i. Mobile device

mobile device configuration setting setting
configuration  Device setting menu configuration
 Network configuration carried out
- IP address
- Authentication ii. Mobile
 Network testing and application
troubleshooting installed and
configured
ii. Mobile application
installation and iii. Mobile device
configuration procedure security setting
configured
109
iii. Mobile device
configuration testing iv. Mobile device
 Authentication test configuration
 Network accessibility testing carried
and communication out
test
 Application test
iv. Security setting

configuration
 Device OS security
 User’s account
security
 Network/access
security
v. Company security policy
i. Carry out mobile device 15 hours Demonstration

setting configuration and practical
ii. Install and configure
mobile application
iii. Configure mobile device
security setting
 Device OS security
 User’s account
security
 Network/access
security
iv. Carry out mobile device

configuration test
 Authentication test
 Network
110
accessibility and
communication test
 Application test
Attitude:
i. Detail and
through when
configure mobile
device setting
ii. Analytical mind
and accurate
when conducting
configuration test
Safety/Environment
i. Adhere to
company
security
procedure
3. Perform i. Types of Mobile device 5 hours Lecture i. Diagnose

mobile device problems mobile device
troubleshoot  Symptom, error problem
messages and logs
 Device functionality ii. User’s data
test retrieval and
back-up
ii. Troubleshoot action performed
requirement
 Device warranty iii. Mobile device
information troubleshoot
 Authorize service executed
centre
 User schedule iv. Device’s
111
 Troubleshoot software,
guideline and application and
procedure user’s data
 Data backup restored
iii. User’s data retrieval and v. Mobile device

back-up operation
 Type of data testing carried
- Personal out
- Official
 Backup method
 Backup location
iv. Mobile device

troubleshoot action
 Hardware
functionality test
 Software removal,
re-installation and
re-configuration
procedure
v. Restoration of device’s
software, application
and user’s data
vi. Mobile device operation
testing
 Hardware
functionality test
 Cellular/network
access and
communication test
 Software and
application test
112
i. Diagnose mobile device 13 hours Demonstration

problem and practical
ii. Perform user’s data
retrieval and back-up
iii. Execute mobile device
troubleshoot
iv. Restore device’s
software, application
and user’s data
v. Carry out mobile device
operation testing
Attitude:
i. Detail and
through when
diagnose mobile
device problem
ii. Analytical mind
and accurate
when performing
mobile device
troubleshoot
Safety/Environment
i. Adhere to
company
security
procedure
113
4. Carry out i. Handing over of Mobile 2 hours Lecture i. User

mobile device device and gadget to Acceptance
commissioning end-user Test
 Device packing performed
 Device handling
procedure ii. Mobile device
documentation
ii. User Acceptance test carried out
 Network and
communication iii. Company
access test inventory
 software and updated
application
installation iv. Job order /
 Security and safety change
advice request report
produced
iii. Mobile device set-up
documentation
 User’s information
- name,
- location,
- department
 Device information
- IP address
- User ID
 Company resources
accessed by the
device
- server,
- printer,
- application
114
iv. Asset record
 Company inventory
update
i. Perform User 4 hours Demonstration

Acceptance Test and practical
ii. Carry out mobile
computer
documentation
iii. Update company
inventory
iv. Produce Job order /
Attitude:
i. Transparent and
detail in preparing
mobile devices
set-up report
ii. Accountable in
updating
company
inventory
Safety/Environment:
i. Adhere to
company
confidentiality
policy
115

02.02 Follow telephone/telecommunication procedures.
116

2) Laptop/PC 1:25
3) Mobile device 1:15
 Mobile phone (Smartphone)
 Tablet
 PDA (Personal Digital Assistant)
 Pager
4) Mobile devices Operating System and software 1:15

5) Sample of manufacturer instruction manual 1:1
6) Sample of company inventory report 1:1
7) Sample of job order / change request report 1;1
117
REFERENCES
1. Amjad Umar (2004). Mobile Computing And Wireless Communications. Nge Solutions ISBN-13: 978-0-9759182-0-3
2. Chander Dhawan (1997). Mobile Computing: A Systems Integrator's Handbook (1st). Mcgraw-Hill Companies. ISBN-13: 978-0-07-016769-8
3. Lynn Wright (editor) (2011). Laptops and Mobile Devices Made Easy. Books. SBN-13: 978-1-84490-117-3
4. Raj Kamal (2008). Mobile Computing. Oxford University Press, USA. ISBN-13: 978-0-19-568677-7
5. Tilmann Bollmann (2010). Mobile Computing (1st Edition). W3l. ISBN-13: 978-3-86834-005-1
118
APPENDIX
CONTACT HOUR DISTRIBUTION

COMPUTER NETWORK SERVICES - LEVEL 3
1200 hrs
30% 70%
Knowledge Performance
COMPETENCY UNIT % Hrs WORK ACTIVITIES % Hrs TOTAL
30% (HRS) 70% (HRS)
Analyse job order / change request 10.00% 30.0 9.0 21.0 30.0
Prepare computer set-up tools, computer

15.00% 45.0 13.5 31.5 45.0
hardware parts and computer software
Set-up computer hardware 30.00% 90.0 27.0 63.0 90.0

COMPUTER SYSTEM
1 25.00% 300.00 Carry out computer software installation 20.00% 60.0 18.0 42.0 60.0
SET-UP
Set-up computer peripherals 10.00% 30.0 9.0 21.0 30.0
Carry out unit functionality test 10.00% 30.0 9.0 21.0 30.0
Prepare computer system set-up report 5.00% 15.0 4.5 10.5 15.0
100.00% 300.0 90.0 210.0 300.0
Analyse job order / change request 15.00% 36.0 10.8 25.2 36.0
Execute hardware installation 40.00% 96.0 28.8 67.2 96.0
SERVER Carry out software installation 30.00% 72.0 21.6 50.4 72.0
2 20.00% 240.00
INSTALLATION
Perform server functionality test 10.00% 24.0 7.2 16.8 24.0
Prepare server installation set-up report 5.00% 12.0 3.6 8.4 12.0
100.00% 240.0 72.0 168.0 240.0
Analyse network cabling requirement 15.00% 36.0 10.8 25.2 36.0
Plan network cable installation 30.00% 72.0 21.6 50.4 72.0
NETWORK CABLE
3 20.00% 240.00 Carry out network cable installation 50.00% 120.0 36.0 84.0 120.0
INSTALLATION
Prepare network cable installation report 5.00% 12.0 3.6 8.4 12.0
100.00% 240.0 72.0 168.0 240.0
Analyse computer network connectivity
25.00% 60.0 18.0 42.0 60.0
configuration specification
Carry out network installation 50.00% 120.0 36.0 84.0 120.0
COMPUTER
4 20.00% 240.00
NETWORK SET-UP Carry out network connectivity testing 20.00% 48.0 14.4 33.6 48.0
Produce computer network set-up report 5.00% 12.0 3.6 8.4 12.0
100.00% 240.0 72.0 168.0 240.0
Assess network maintenance job order. 15.00% 18.00 5.4 12.6 18.0
Carry out Preventive Maintenance 45.00% 54.00 16.2 37.8 54.0
COMPUTER
5 NETWORK 10.00% 120.00 Perform Corrective maintenance 30.00% 36.00 10.8 25.2 36.0
MAINTENANCE Produce Computer Network Hardware and
10.00% 12.00 3.6 8.4 12.0
software Maintenance report
100.00% 120.00 36.0 84.0 120.0
Analyse job order/ change request 25.00% 15.00 4.5 10.5 15.0
Carry out mobile device configuration 35.00% 21.00 6.3 14.7 21.0
MOBILE DEVICE
6 5.00% 60.00 Perform mobile device troubleshoot 30.00% 18.00 5.4 12.6 18.0
CONFIGURATION
Carry out mobile device commissioning 10.00% 6.00 1.8 4.2 6.0
100.00% 60.00 18.0 42.0 60.0
360 840 1200
TOTAL 100.00% 1200.00
PAGE 120
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STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN

(NATIONAL OCCUPATIONAL SKILL STANDARD)

STANDARD PRACTICE & STANDARD CONTENT

COMPUTER NETWORK SERVICES

Jabatan Pembangunan Kemahiran

3. DESCRIPTION OF COMPETENCY LEVEL : 6

4. MALAYSIAN SKILL CERTIFICATION : 7

8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, : 8

9. SOURCES OF ADDITIONAL INFORMATION : 10

10. APPROVAL DATE : 13

12. NOSS DEVELOPMENT COMMITTEE MEMBERS : 14

1. COMPETENCY PROFILE CHART : 16

3. CURRICULUM OF COMPETENCY UNIT

3.1 COMPUTER SYSTEM SET-UP : 33 - 54

3.2 SERVER INSTALLATION : 55 - 66

3.3 NETWORK CABLE INSTALLATION : 67 - 79

3.4 COMPUTER NETWORK SET-UP : 80 - 92

3.5 COMPUTER NETWORK MAINTENANCE : 93 - 105

3.6 MOBILE DEVICE CONFIGURATION : 106 - 118

APPENDIX: TRAINING HOURS : 119 - 120

NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;

COMPUTER NETWORK SERVICES

Computer network technicians build and maintain computer networks used by

The Existing Occupational Structure of Computer Systems Technician is illustrated in

INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT)

L3 NO LEVEL NO LEVEL NO LEVEL

L2 NO LEVEL NO LEVEL NO LEVEL

L1 NO LEVEL NO LEVEL NO LEVEL

Figure 1: Existing Occupational Structure (MDeC, 2012)

INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT)

Associate systems Associate Help

Computer Network Analyst Help Desk

COMPUTER NETWORK Computer System

L2 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

L1 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

Figure 2: Proposed Occupational Structure, NOSS Development Expert Panels (2012)

INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT)

System Associate Help

Computer Network Computer System System Module Help Desk

COMPUTER NETWORK Computer Systems System Application

L2 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

L1 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

Malaysia Skills Certificate Level 1: Competent in performing a range of varied

Malaysia Skills Certificate Level 2: Competent in performing a significant

Malaysia Skills Certificate Level 3: Competent in performing a broad range of

Malaysia Skills Diploma Level 4: Competent in performing a broad range of

Malaysia Skills Advanced Diploma Competent in applying a significant range

Computer Network Technician is competent in performing the following core

Computer network technicians are employed by businesses or institutions that operate a

Computer network technicians with a knack for communicating with nontechnical

8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, OTHER

8.1 Industrial Recognition / professional qualification

There are a few professional certifications that recognise IT personnel such as

8.2 Other prominent qualification recognised (in Malaysia or international)

 Cisco Certified Entry Networking Technician (CCENT) certification

8.3 Types of occupation for career advancement

8.4 Related industries

Computer systems personnel are employed in every sector of the economy,

9.1 Local Organisation

 The National IT Council (NITC) Secretariat

 Malaysian Communications and Multimedia Commission (MCMC)

 The National ICT Association of Malaysia

 Multimedia Development Corporation (MDeC)