CUSTOMER SATISFACTION SURVEY

COVER LETTER

Dear Customer!
High and constant quality is one of the cornerstones
of the Sandvik Tamrock operations.

We want to meet our customers’ expectations by

continuously analysing and improving our products and
processes.
In order to focus on the right issues in our quality
work we need your feedback.
We kindly ask you to spend few minutes of your time
for the filling Of the enclosed “CUSTOMER
SATISFACTION SURVEY”- form.

Your valuable comments will enable us to serve you

even better in the future!

Thank you for your effort and for buying a Tamrock

product!

Timo Laitinen
Division Manager
Tamrock Underground Division

Sandvik Tamrock Underground

P.O.Box 100 Telephone Telefax
33311 Tampere + 358 205 44 121 + 358 205 44 120
FINLAND
 CUSTOMER SATISFACTION SURVEY
(initial delivery)

“Making sure you get the best”

_____________________________________________________
Machine type: Serial number:

Your Company name: Work site:

Your name: Position:

Your email address:
_____________________________________________________

Please circle the number which most accurately

reflects how satisfied or dissatisfied you are with
each aspect. Don’t hesitate to make comments!

DATE OF DELIVERY OF YOUR MACHINE:

(very dissatisfied) (very satisfied)
1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE BUILD QUALITY OF YOUR

MACHINE?

1 2 3 4 5

Comments:
 (commissioning cont’d)

HOW WOULD YOU SCORE THE PERFORMANCE OF THE MACHINE?

1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE ACCESSIBILITY OF THE

COMPONENTS AND EASE OF MAINTENANCE?

1 2 3 4 5

Comments:

WHAT IS THE SATISFACTION LEVEL OF THE OPERATORS

DRIVING THE MACHINE (EASE OF CONTROL, COMFORT,
SAFETY)?

1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE CONTENT OF THE TECHNICAL

DOCUMENTATION?

1 2 3 4 5

Comments:

MANY THANKS FOR HELPING US TO SERVE YOU BETTER!

Please return this form to Sandvik Tamrock by faxing it at the following number:
+ 358 205 44 4840 or email it at the following address: pasi.jarvenpaa@sandvik.com

Sandvik Tamrock Underground

P.O.Box 100 Telephone Telefax
33311 Tampere + 358 205 44 121 + 358 205 44 120
FINLAND