Causes Analysis

2020
 Cause Analysis
• Cause Analysis Tools
• Flowchart of 5-Whys
• Example of 5-Whys
• Determining Root Cause

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 Cause Analysis Tools

 Once the problem is identified, there must be a clear

 The objective of cause analysis is to identify the root

cause(s) of the problem.
 Whether to eliminate or minimized
 There are many tools for cause analysis such as:
 Problem Tree
 Fishbone diagram (ISHIKAWA)
 5-Why
 Etc.
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 Problem Tree

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 Fishbone Diagram (ISHIKAWA)

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 5-Why

 Ensure that asking why enough

times to uncover the real root
cause(s) of a problem.
 Investigate the causes at each
level to find out which ones are
facts that lead to the root cause.
 Can ask less than or more than
5-whys
 Surface causes Vs Root Causes

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 Example: 5-Whys

W1 Why material was not reached on time? A1 Because it was dispatched late.

W2 Why material was dispatched late? A2 Material was not ready on time.

W3 Why material was not ready on time? A3 Material specification reached late.

W4 Why specification was reached late? A4 Material specification was not sent with P.O.

W5 Why specification was not sent with P.O? A5 Purchase person missed to send it together?

Why the person was missed to send it The purchasing person was new and was not
W6 A6
together? trained.

7 Root Cause
 Determining Root Cause

 There are three

attributes to determine
the root cause:
 The cause is a logical
source of the
discrepancy
 The cause can be
addressed directly
 The cause is an element
for which you can plan
countermeasures.

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 End of Cause
Analysis

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