TASK SHEET 1.

3
Title:
 SERVICE BRIEFING
Performance Objective:
 Conduct Service briefing base on the industry standard
 Prepare staff for upcoming service
Supplies:
 CBLM
Equipment:
 N/A
Steps/ Procedures:
RESTAURANT SERVICE BRIEFING
Agenda:
Welcome and Introduction
 Introduce yourself and any other key staff members present.
PRAYER
(Check attendance & Grooming)
 Acknowledge any special occasions or events happening today.
 Review of the Day's Reservations
 Discuss the number of reservations and any special requests.
 Assign tables to servers and ensure even distribution of workload.
 Brief the staff on any VIP guests or regular customers to provide personalized service.
Menu and Specials
 Present any new menu items, seasonal specials, or changes to existing dishes.
 Highlight any ingredients or preparation methods that may be relevant for customer
inquiries.
 Ensure all staff members are aware of the current menu and can provide accurate
descriptions.
Service Standards and Expectations
 Remind the staff of the importance of providing exceptional customer service.
 Reinforce the key service standards, such as greeting guests, offering recommendations, and
timely service.
 Emphasize the importance of teamwork and effective communication between the front-of-
house and kitchen staff.
Health and Safety Guidelines
 Review any specific health and safety protocols in place, especially regarding COVID-19.
 Remind staff to follow proper hygiene practices, including regular handwashing and wearing
appropriate personal protective equipment.
 Explain any additional measures in place to ensure a safe and comfortable dining experience
for guests.
Updates and Reminders
 Share any updates or changes in policies, procedures, or upcoming events.
 Remind staff of any ongoing promotions, discounts, or specials.
 Address any specific concerns or issues that need attention.
 Questions and Feedback
 Allow staff members to ask questions or seek clarification on any topics discussed.
 Encourage open communication and feedback from the team.
Conclusion
 Summarize the key points covered during the briefing.
 Thank the staff for their dedication and commitment to providing excellent service.
 Wish everyone a successful and productive shift.
Assessment Method
 Demonstration- Performance Criteria Checklist