ABC HiruLifeStudio V.2.0

Proposal
ELV Solution
for
Asia Broadcasting Corporation (Pvt) Ltd
Prepared by
Adapt Information Technologies (Pvt) Ltd.
No 106 Bernard’s Business Park, Dutugemunu Street, Dehiwala, Sri Lanka 10350
www.ait.lk
To,
Mr. Rasanga,
Manager Studios Hiru - TV
Asia Broadcasting Corporation (Pvt) Ltd,
35th Floor, East Tower, World Trade Center, Bank of Ceylon Mawatha,
Colombo,
Sri Lanka.
31th of August, 2020
Dear Sir,
Quotation for supplying of ELV Solution
Thank you for your interest in Adapt Information Technologies and the services offered.
According to the tender released, we are submitting a quotation.
Providing a comprehensive and personalised service for customers with mission-critical

solutions, is our intention. Our experts gain an intimate understanding of the configurations,
processes, projects, and business objectives to help proactively prevent issues and
accelerate resolutions.
We are confident that our solutions will cater to your requirements and increase the
productivity in your organization. This confidence is backed by our experience, resources, &
business practices that is of the highest standard, to ensure your continuous satisfaction and
performance.
We look forward to being of service to you with the right solution fit, thereby leveraging you
to the next dimension to service your customers in the best possible manner and to
generate greater returns.
Yours faithfully,
Charindu Silva
Head of Business Development
+94 77 210 4401
Confidential | Adapt Information Technologies (Pvt) Ltd | ELV Solution – Hiru Life Studio Page 2 of 24
1 Table of Contents
1 Table of Contents..........................................................................................................................3
2 Overview of Adapt Information Technologies (Pvt.) Ltd...............................................................5
3 Financial Consideration.................................................................................................................6
3.1 Quotation..............................................................................................................................6
4 Solution Overview.......................................................................................................................11
4.1 LAN/ Wi-Fi............................................................................................................................11
4.2 Structured Cabling System – Datwylar Communications.....................................................13
4.3 PABX Features......................................................................................................................13
4.3.1 Call features.................................................................................................................13
4.3.2 Mobility........................................................................................................................14
4.3.3 New Technology integration........................................................................................14
4.3.4 Video Phones...............................................................................................................14
4.3.5 Orecx - VOIP Call Recording & Monitoring...................................................................14
4.3.6 High availability – advanced options............................................................................15
4.3.7 CTI (Computer Telephony Integration)........................................................................15
4.3.8 IVR (Interactive Voice Response) / FOD (Fax on Demand)...........................................15
4.3.9 Interfaces for Integration with Applications................................................................15
4.3.10 Universal Media Handling............................................................................................15
4.3.11 Reporting.....................................................................................................................16
4.3.12 Value added features...................................................................................................16
4.3.13 Call center features......................................................................................................16
4.3.14 Web based operator console.......................................................................................17
4.3.15 Soft phones..................................................................................................................17
4.3.16 Plantronics Headsets....................................................................................................18
4.3.17 Orecx - Call Recording & Monitoring............................................................................18
4.4 CCTV System – Hikvision......................................................................................................18
4.5 PA System............................................................................................................................19
4.6 Assumptions and expectations............................................................................................19
5 Services.......................................................................................................................................20
5.1 Support Coverage................................................................................................................20
5.2 Support Structure................................................................................................................20
5.3 Method of Contact...............................................................................................................20
6 Terms & Conditions.....................................................................................................................21
6.1 Acceptance of Orders..........................................................................................................21
6.2 Validity of offer....................................................................................................................21
6.3 Payment...............................................................................................................................21
6.4 Hardware.............................................................................................................................21
6.5 Tax & Conversion.................................................................................................................21
6.6 Warranty will not be honored;............................................................................................21
2 Overview of Adapt Information Technologies (Pvt.) Ltd
Adapt Information Technologies Sri Lanka was founded in 2009 to meet the growing demand for
high-quality yet cost-effective IT consulting services & project consultation, locally & internationally
while creating significance in IT space.
AIT is uniquely positioned to attract and hire only the most talented and dependable IT
professionals, onboarding only the handpicked best. AIT team consists of seasoned and specialized
industry professionals in each of its chosen service offerings with decades of experience in delivering
strategic value to our customers.
We focus on technology instead of the brand and vendor names. Technology-driven mindset helps
us to provide our customers with custom-tailored solutions using a wide variety of options.
We always value, understand, and respect our customer requirements. It makes us distinctively
outstand from the rest in providing realistic IT Solutions which eases the business process, creating a
tech-savvy environment. We strive to deliver significant time and cost savings to our customers and
professional project support.
Through a focused combination of expertise, best practices, flexibility, commitment, technology,

delivery, and class, we are forming solid relationships with top-tier companies ever since.
3 Financial Consideration
3.1 Quotation
Financial proposal
Part Qt
Description Product Unit Price LKR Total Price LKR
Number / No y
Switching System
Network Core Switch Nos 2 1,572,825.00 3,145,650.00
S6720-30C-EI-24S Bundle(24 10 Gig SFP+,2 40 Gig
S6720-30C-
QSFP+ interface, with 1 interface slot, with 600W AC Huawei 2
EI24S-AC
power supply)
QSFP- 600W AC Power Module(Back to Front, Power panel
Huawei 4
40GCU1M side exhaust)
N1-S67H-M-
Huawei 2
Lic S67XX-H Series Basic SW, Per Device
QSFP+,40G,High Speed Direct-attach
QSFP- Cables,1m,QSFP+38M,CC8P0.254B(S) ,QSFP+38M,Use Huawei 2
40GCU1M d indoor
10GBase-USR Optical Transceiver,SFP+,10G,Multi-
Huawei 48
SFP-10G-USR mode Module(850nm,0.1km,LC)
Network PoE switch Nos 11 390,274.00 4,293,014.00
S5720-28X-PWR-LI-AC(24 Ethernet 10/100/1000
S5720-28X-
ports,4 10 Gig SFP+,PoE+,370W POE AC power Huawei 11
PWR-LI-AC
support)
Optical Transceiver,SFP+,10G,Multi-mode
OMXD30000 Huawei 22
Module(850nm,0.3km,LC)
Network switch Nos 12 263,252.00 3,159,024.00
S5720-28X-LI- S5720-28X-LI-AC(24 Ethernet 10/100/1000 ports,4 10
Huawei 12
AC Gig SFP+,AC power support)
SFP-10G-USR Huawei 24
mode Module(850nm,0.1km,LC)
40G back bone switch Nos 4 2,329,467.00 9,317,868.00
S6720-32C-PWH-SI(24 Ethernet 100M/1/2.5/5/10G
S6720-32C-
ports,4 10 Gig SFP+,PoE++,with 1 interface slot, Huawei 4
PWH-SI
without power module)
PDC-650WA- 650W DC PoE Power Module(Black, Power panel side
Huawei 8
BE exhaust)
ES5D21Q02Q
2-port 40GE QSFP+ interface card Huawei 4
00
Huawei 4
SFP-10G-USR mode Module(850nm,0.1km,LC)
40GBase-iSR4 Optical Transceiver,QSFP+,40G,Multi-
QSFP-40G-
mode (850nm,0.15km,MPO)(connecting to one QSFP+ Huawei 8
iSR4
or four SFP+)
CCTV Core switch Nos 1 624,775.00 624,775.00
S5735-S32ST4X (24*GE SFP ports,
S5735-
8*10/100/1000BASE-T ports, 4*10GE SFP+ ports, Huawei 1
S32ST4X
without power module)
N1-S57S-M-
S57XX-S Series Basic SW, Per Device Huawei 1
Lic
PAC60S12-AR 60W AC Power Module Huawei 1
eSFP-GE-SX- Optical Transceiver, eSFP, GE, Multi-mode
Huawei 24
MM850 Module(850nm,0.55km,LC)
SFP-10G-USR Huawei 1
mode Module(850nm,0.1km,LC)
CCTV Access switch Nos 1 2,739,000.00 2,739,000.00
S5720-28TP-PWR-LI-AC(24 Ethernet 10/100/1000
S5720-28TP-
ports,2 Gig SFP and 2 dual-purpose 10/100/1000 or Huawei 11
PWR-LI-AC
SFP,PoE+,370W POE AC power support)
eSFP-GE-SX- Optical Transceiver, eSFP, GE, Multi-mode
Huawei 11
MM850 Module(850nm,0.55km,LC)
Wi-Fi Access Points Nos 31 59,318.00 1,838,858.00
AP4050DE-M mainframe (11ac Wave 2, indoor, 2x2
AP4050DE-M Huawei 31
dual bands, built-in smart antenna, GE, BLE)
N1-11ac AP-F-
N1-CloudCampus,Foundation,11acAP, Per Device 31
Lic
N1-11ac AP-F- N1-CloudCampus,Foundation,11acAP, SnS ,Per
Huawei 31
SnS1Y Device,1Year
Wi-Fi Access Controller Nos 35 189,662.66 6,638,193.00
AC6508 mainframe (10*GE ports, 2*10GE SFP+ ports,
AC6508 Huawei 35
with the AC/DC adapter)
Optical Transceiver,SFP+,10G,Multi-mode
OMXD30000 Huawei 1
Module(850nm,0.3km,LC)
Structured cabling
55
CAT6 UTP Cabling Nos
2
DATWYLE 55
501011 Faceplate with shutter, single 260.00 143,520.00
R 2
DATWYLE 55
418070 Keystone Jack Cat.6UTP – Tool Less 560.00 309,120.00
R 2
DATWYLE
400001 Patch panel, 24-ports Cat.6UTP, fixed version 34 15,867.00 539,478.00
R
DATWYLE 56
Patch Cord CAT.6 - 0.5M - Gray 427.00 240,401.00
R 3
DATWYLE 42
309025 Patch Cord CAT.6 - 3M, Gray 787.00 332,901.00
R 3
DATWYLE
460110 1U Cable management 34 3,200.00 108,800.00
R
DATWYLE
240152 CAT.6 Cable Boxes 305mtrs - 23AWG 73 31,867.00 2,326,291.00
R
AIT 55
AIT Services Cable Point Installation using PVC and termination 10,000.00 5,520,000.00
Services 2
AIT 55
AIT Services UTP point testing using FLUKE Testing 267.00 147,384.00
Services 2
AIT
AIT Services Labeling 1 80,000.00 80,000.00
Services
86
Fiber Cabling Nos
4
DATWYLE 86
293093 6 core OM3 Fiber Optic indoor Cable LSOH 757.00 654,048.00
R 4
DATWYLE 59
288513 Pigtail LC, multimode 50/125, 1M OM3 600.00 355,200.00
R 2
DATWYLE 29
190112 Patch cable DX LC-LC 2m OM3 aqua 2,134.00 631,664.00
R 6
Fiber optic patch panel 1U, 19“, extendable version,
24 LCDX slots, incl. splicing devices & 24 blind fillers, DATWYLE
14 24,667.00 345,338.00
w/out adapters & Pigtails ; Universal 1U panel 19" R
empty, able to load 2 plate
DATWYLE
460110 1U Cable management 14 3,200.00 44,800.00
R
DATWYLE
MODULAR LONG PLATE, 12F (6 DUP) LC-MM Aqua 8 6,400.00 51,200.00
R
DATWYLE
MODULAR LONG PLATE T, 24F (12 DUP) LC-MM Aqua 9 12,800.00 115,200.00
R
AIT 86
AIT Services Fiber Laying inside PVC conduits 534.00 461,376.00
Services 4
AIT 59
AIT Services Fiber Splicing 1,067.00 631,664.00
Services 2
AIT 14
AIT Services Fiber OTDR testing 2,334.00 345,432.00
Services 8
Supply and Installation of Racks System
Racks - 20 U 12
19 inch Wall Mounting Rack - RAL 9005 - 20U Local 12 34,534.00 414,408.00
Power Panel-4 Way Local 12 6,534.00 78,408.00
AIT
AIT Services Supplying Configuration and testing 12 6,667.00 80,004.00
Services
Racks - Free Standing 42 U 2
19 inch Open Rack-RAL 9005-Free Standing Structure-
42U-600x2100x1000mm- Mounting Rail-U Marking Local 2 291,412.00 582,824.00
Doors & Covers
Power Panel-4 Way Local 6 6,534.00 39,204.00
AIT
Services
Cable Ladder 40
Cable Ladder 400x50 Local 40 2,800.00 112,000.00
Cable Ladder Straight Coupler Local 40 667.00 26,680.00
AIT
AIT Services cable ladder installation 40 8,667.00 346,680.00
Services
Supply and Installation of PABX
PABX System 1
Synway UC500 IP PABX (100 Concurrent calls) Synway 1 160,000.00 160,000.00
Motorola 200 IP - 2P (Basic IP Phone) Motorola 71 15,334.00 1,088,714.00
Motorola 400IP-18P (Operator Console Phone) Motorola 3 48,000.00 144,000.00
Motorola 400IP-AC Expansion Key Pad Motorola 3 35,334.00 106,002.00
Motorola 150IP-3p (Manager Level) Motorola 12 18,667.00 224,004.00
Motorola 300IP - 6P (CO Level) Motorola 7 226,667.00 1,586,669.00
AIT
Installation & Configuration Charges 1 400,000.00 400,000.00
Services
Supply and Installation of CCTV system
DOME Camera for inside building 98
1/3" Progressive CMOS, ICR, 2560x1440:20fps(P)/(N),
DS- 2.8mm/F2.0 lens (4/6mm optional),
Hikvision 98 14,934.00 1,463,532.00
2CD1143G0-I H.265+/H265/H.264+&H.264, IP67,IK10, DWDR, 3D
DNR, BLC, IR range: up to 30m
DS-1280ZJ-
Mounting accessories(inside) Hikvision 96 2,400.00 230,400.00
DM18
DS-1272ZJ-
Mounting accessories Hikvision 2 6,534.00 13,068.00
110B
AIT
Services
DOME Camera for studios 8
1/2.7" Progressive Scan CMOS;
H.265+/H.265/H.264+/H.264/MJPEG; Powered by
DS- Dark fighter technology, Color: 0.007 lux @(F1.2, 0.01
2CD2746G1- lux @(F1.4, AGC ON), 0 lux with IR; Hikvision 8 40,267.00 322,136.00
IZS 25fps/30fps(2688×1520,2304×1296,1920×1080); VCA
functions; 3 streams; 3D DNR; BLC; ICR; EXIR;
DC12V&PoE; Built-in micro SD/SDHC/SDXC slot;
DS-1471ZJ-
155
AIT
Services
BULLET cameras 24
1/2.8" Progressive Scan CMOS;
H.265+/H.265/H.264+/H.264/MJPEG; Powered by
DS- Darkfighter technology, Color: 0.005 lux @(F1.2, AGC
Hikvision 24 19,734.00 473,616.00
2CD2025FWDI ON), 0 lux with IR; 25fps/30fps(1920×1080); VCA
functions; 3 streams; 3D DNR; BLC; ICR; EXIR 2.0, up to
30m; DC12V&PoE; Built-in micro SD/SDHC/SDXC slot;
DS-1280ZJ-XS Mounting accessories Hikvision 24 2,667.00 64,008.00
PoE Surge protectors Local 11 6,600.00 72,600.00
AIT
Services
PTZ Camera 1
4MP, 1/2.5" CMOS,H.265+/H.265/H.264+/H.264
DS- codec, 3D DNR, True WDR, Ultra-low light Powered By
2DE4425IW- DarkFighter Color: 0.005lux/F1.6, B/W:0.001lux/F1.6, Hikvision 1 79,467.00 79,467.00
DE Optical Zoom:15x, Digital Zoom:16X，100m IR
2560*1440:30fps,
DS-1280ZJ-XS Mounting accessories Hikvision 1 2,667.00 2,667.00
PoE Surge protectors Local 1 6,600.00 6,600.00
AIT
Services
NVRs with Storage for 30 Day recording 5
256Mbps Bit Rate Input Max(up to 32-ch IP video), 4
DS-7732NI-K4 Hikvision 5 68,000.00 340,000.00
SATA Interfaces, alarm I/O: 16/4,1.5U case,19'' h265
Seagate 4TB SV35 SATA Local 15 28,534.00 428,010.00
AIT Services Supplying Configuration and testing AIT 5 11,334.00 56,670.00
Services
Monitoring Stations 3
Monitoring PC (win10) with 2 GB VGA Local 3 226,667.00 680,001.00
Hisens 40″ FHD LED TV Local 3 79,867.00 239,601.00
AIT
AIT Services Monitoring PC Configuration 3 6,667.00 20,001.00
Services
AIT
AIT Services TV wall mount with wall mount 3 13,334.00 40,002.00
Services
Supply and Installation of PA system
IP Public Address System 1
T-7700RP IP Network PA & Intercom System Software ITC 1 179,098.00 179,098.00
T-7770 IP Network Audio Sampling Terminal ITC 1 63,318.00 63,318.00
CD/MP3 Player with AM/FM Tuner, with USB/SD, 1U
T-2221 ITC 1 67,840.00 67,840.00
height
T-7723 IP Network Fire Alarm Panel ITC 1 135,680.00 135,680.00
T-7702A IP Network Paging MIC (With 7inch Touch Screen) ITC 2 88,645.00 177,290.00
Rack Mount Network Audio Adapter with RMS 60W
T-7760 ITC 4 85,931.00 343,724.00
power amplifier, LAN CAT5 cable system
T-77120 ITC 4 99,508.00 398,032.00
T-77240 ITC 3 113,076.00 339,228.00
5"+1.5" Coaxial ceiling speaker, 0.75W-1.5W-3W-6W,
T-205B ITC 27 4,523.00 122,121.00
100V, cutout 171mm, ABS baffle & metal grille
Wall mount two way speaker, 3W-6W-10W, 100V,
T-601 ITC 57 4,523.00 257,811.00
6.5", ABS
Outdoor Paging Horn Speaker, 7.5W-15W, 100V, IP66,
T-720B ITC 6 6,792.00 40,752.00
ABS body, metal bracket
T-672C 3 Wired Volume Control 15W ITC 27 3,528.00 95,256.00
T-673C 3 Wired Volume Control 30W ITC 1 4,071.00 4,071.00
T-A1.8 RCA - RCA audio cable ITC 1 1,086.00 1,086.00
Desktop PC Local 1 200,000.00 200,000.00
AIT
AIT Services Speaker mounting 90 1,000.00 90,000.00
Services
AIT
AIT Services Volume Controller mounting 28 1,000.00 28,000.00
Services
Volume Controller Cabling (Use PVC conduit) Point AIT
AIT Services 28 6,334.00 177,352.00
wiring Services
AIT
AIT Services Speaker Cabling (Use PVC conduit) Point wiring 90 7,000.00 630,000.00
Services
AIT
Services
Supply and Installation of Door Access Control
system
Door Access Control System 13
2.4-inch LCD Display Fingerprint Access Control
Terminal, Built-in EM card reading module
DS-K1T8003EF Communication: TCP/IP， Max. 100,000 event Hikvision 6 14,064.00 84,384.00
records; Support Access Control and Time Attendance
Function,
LCD Display Standalone Access Control Terminal
Support Access Control and Time Attendance
DS-K1T804EF Hikvision 7 16,074.00 112,518.00
Function, Optical Fingerprint Module 3,000
Fingerprints Capacity Support Wi-Fi & TCP-IP
DS-K7P01 Push Button Hikvision 13 1,944.00 25,272.00
DS-K7PEB Glass Breaker Hikvision 13 3,250.00 42,250.00
Single-door Magnetic Lock Hikvision 9 4,620.00 41,580.00
Double-door Magnetic Lock Hikvision 4 8,471.00 33,884.00
Power Supply Hikvision 13 6,667.00 86,671.00
AIT
Installation Configuration charges 13 40,000.00 520,000.00
Services
Desktop PC Local 1 166,667.00 166,667.00
MATV System
Master Antenna Television 1
VHF Antenna complete with fixing brackets, cable,
Ikusi 2 10,000.00 20,000.00
connectors and accessories
UHF Antenna complete with fixing brackets, cable,
Ikusi 4 10,000.00 40,000.00
connectors and accessories
Galvanized, Antenna Mast , fixing brackets and Ikusi 6 4,667.00 28,002.00
accessories for complete installation
UHF / VHF Single channelized amplifier complete with
Ikusi 16 32,667.00 522,672.00
cable connectors and accessories
Housing for 2 BAS 919 RF Modulators Ikusi 2 33,667.00 67,334.00
SAT-IF/Terrestrial combiner complete with cable
Ikusi 1 43,334.00 43,334.00
connectors and accessories for complete installation.
Power supply modules for UHF / VHF channel
amplifiers complete with cable connectors and Ikusi 1 52,667.00 52,667.00
accessories
Line Extended Amplifier with cable connectors and
Ikusi 2 96,667.00 193,334.00
accessories for complete installation.
Installation of Home Run cables with RG 06 Ikusi 89 11,000.00 979,000.00
11
RG 06 Connectors - Crimp Type Ikusi 167.00 18,370.00
0
Supply and installation of 2-Way Splitter with Wall
Ikusi 12 4,267.00 51,204.00
mounted enclosure including plates and accessories
Supply and installation of 4-Way Splitter/Tap-Off with
Wall mounted enclosure including plates and Ikusi 26 6,000.00 156,000.00
accessories
Installation of RG11 Co-axial cables for back bone 12
Ikusi 427.00 53,375.00
cabling with necessary accessories 5
Testing and Commissioning of the Total System Ikusi 1 166,667.00 166,667.00
Transport Charges and Other Expenses Ikusi 1 50,000.00 50,000.00
IF Network Ikusi
Stand-Alone Multi switches 4 satellites for up to 16
Ikusi 1 206,667.00 206,667.00
users
Installation of Home Run cables with RG 06 Ikusi 16 11,667.00 186,672.00
Installation of Back-Bone cables with RG 06 Ikusi 1 60,000.00 60,000.00
AMC
First Year maintenance cost 1
Annual maintenance cost for 12 months including on- AIT
1 320,000.00 320,000.00
site support for 8x5 + Cost of Project Management Services
Sub Total 63,684,054.00
VAT 8% 5,094,724.32
Grand Total 68,778,778.32
4 Solution Overview
4.1 LAN/ Wi-Fi
Huawei is a leading global provider of information and communications technology (ICT)

infrastructure and smart devices.
Design Considerations:
 Fiber Backbone network.

 40G QSFP+ ports for uplink for editing room
 convenient built-in SFP+ 10GbE uplinks provide performance for bandwidth hungry
applications
Solution is provided with redundant switches with dual power supplies. Also, the Uplinks with 10G
Backbone connections. Proposed Network, High level design shown in the below.
4.2 Structured Cabling System – Datwylar Communications
6 cores indoor OM3 Fiber is used for the Backbone fiber network. Star Network Topology used
between Core and Access Switches with redundant links. UTP CAT6 cables are used for the Point
wiring.
4.3 PABX Features
Our telephony solutions offer a rich and flexible feature set. Phonik IP offers both classical
functionalities and advanced features in an open standard platform, and interoperates with
traditional standards-based telephony systems and Voice over IP systems. Phonik IP offers the
advanced features that are often associated with large, high end proprietary PBXs & Call Center
Solutions.
4.3.1 Call features
 ADSI On-Screen Menu System

 Alarm Receiver
 Blind Transfer
 Call Detail Records
 Call Forward on Busy
 Call Forward on No Answer
 Call Parking
 Call Queuing
 Call Retrieval
 Call Routing (DID & ANI)
 Call Transfer
 Call Waiting
 Caller ID
 Caller ID on Call Waiting
 Conference Bridging
 Direct Inward System Access
 Distinctive Ring
 Do Not Disturb
 E911
 ENUM
 Flexible Extension Logic
 Interactive Voice Response (IVR)
 Local and Remote Call Agents
 Music on Hold
 Music on Transfer:
 Protocol Conversion
 Remote Call Pickup
 Remote Office Support
 Roaming Extensions
 Route by Caller ID
4.3.2 Mobility
Mobility means providing location independent access to central communication system. Wi-Fi, WI-
Max and Bluetooth are the existing technologies that we can converge with our solution.
4.3.3 New Technology integration
PhonikIP system supports for third-party Software integration, SIP-based applications and devices.
Soft phones, Wi- fi Phones, Video enables Soft phones or IP Phones or Bluetooth enabled devices.
4.3.4 Video Phones
The typical IP video phone is a compact, all-in-one desktop phone that takes the complexity out of
video conferencing and allows free person-to-person video calls anywhere in the world over a
broadband or VPN IP connection. These products provide large and small enterprises, government
institutions and educational environments with tools to be more productive, train and educate more
efficiently, and avoid the burden of travel expenses. As IP network deployments continue to grow,
consumers are looking for additional features and integration of video streaming capabilities in a
cost-effective fashion.
4.3.5 Orecx - VOIP Call Recording & Monitoring
Orecx is using innovative packet sniffing technology to records and monitor calls without interfering
with the IP PBX. Orecx monitors VoIP packets via port mirroring on the data switch connected to the
IP PBX. Every VoIP packet that goes to and from the IP PBX is copied to the Orecx Server which then
reassembles the packets into a recorded call, and compresses and stores the recorded call for later
retrieval.
4.3.6 High availability – advanced options
We can provide active-active server redundancy. PhonikIP offers a solution called "Live Backup
Server" (LBS) that can be purchased at the same time you purchase your IP PABX System. It's offered
as an add-on package. If you order your system with LBS, it can be used to replace your IP PABX
system in the event of a hardware failure at any time. The LBS keeps a current backup of all contents
(on 30-minute intervals) from the primary system.
4.3.7 CTI (Computer Telephony Integration)
CTI integrates telephone and computer operations by linking databases to the telephone
connection. A common perception is that CTI is just for a "screen pop," in which customer
information "pops up" on an agent's screen as a call is received. Today CTI encompasses far more as
the coordination of real time voice events and database events is far more sophisticated today
allowing real time feedback for Dynamic Routing Schemes, Call Flow Scripting, Workforce
Management and Real Time Reporting.
4.3.8 IVR (Interactive Voice Response) / FOD (Fax on Demand)
IVR and FOD provide information to a customer by turning the keypad of a telephone into a
keyboard. As a result, many standard queries formerly answered by an agent can be handled by an
IVR, freeing agents for more complex, value-added work. It also gives customers a self-service
option, speeding up the transaction for the customer.
4.3.9 Interfaces for Integration with Applications
Our solution can integrate with other applications such as Customer Relationship Manager (CRM)
modules, Call recording software, Lead Management Software and Billing Applications for Screen
Pop-ups, Predictive Dialing, etc.
4.3.10 Universal Media Handling
Customers will be able to call up, send a Fax, send an email, visit the Web site or have a text chat
with the organization’s representatives. This is provided by the Universal Media handling capability
of IP PABX environment, which handles all the messages in an integrated manner using common
business processing rules.
4.3.11 Reporting
View graphs of call volume and call complete by day, weekday, or even hourly average. These
averaged reports are great tools for proper staffing predictions of your organization. Report will be
available such as,
 Queue detail report

 Agent Analysis Report
 Agent Login & Logout Report
 Agent Skills Report
 Monthly CDR
 Complete historical reports and graph Engine
4.3.12 Value added features
Value added features at glance
1. Outlook Integration
2. Ring-all (Blast Group)
3. Multiple IVR (more than 1 level)
4. Advanced Call-Forwarding
5. IVR Authentication
6. Unlimited Call Queues
7. Skill base call routing
8. Agent Call Recording
9. Streaming Media Access
10. Voicemail to email
11. Full Featured Automatic Call Distribution.
12. Web based voice mail access
13. Web based operator console
14. Billing System
4.3.13 Call center features
1. Skills-based Routing
2. Unlimited Call Queues
3. Agent Call Recording
4. MP3 based Music-on-Hold categories
5. Call Parking
Affordably improves communications with powerful built-in call processing features, including voice
mail, automated attendant, ACD, hunt/call groups, call detail reporting, computer telephony
integration (CTI), PC-based visual voicemail/e-mail clients (IMAP4), and with optional software that
delivers versatile unified messaging capabilities.
4.3.14 Web based operator console
Switchboard type application for Phonik Contact Center. It runs on a web browser with the flash
plug-in. It is able to display information about your Contact Center activity in real time. The layout is
configurable (button sizes and colors, icons, etc.). You can have more than 100 buttons active per
screen. It also supports contexts: you can have one server running and many different clients
displays. It can integrate with CRM software, by popping up a web page (and passing the CLID) when
a specified button is ringing.
You can see at a glance:
 What extensions are busy, ringing or available

 Who is talking and to whom (CLID, context, priority)
 SIP and IAX registration status and reach ability
 Meet me room status (number of participants)
 Queue status (number of users waiting)
 Message Waiting Indicator and count
 Parked channels
 Logged in Agents
You can perform these actions:
 Hang-up a channel
 Transfer a call leg via drag & drop
 Originate calls via drag & drop
 Barge in on a call using drag & drop
 Set the caller id when transferring or originating a call
 Automatically pop up web page with customer details
 Mute/Unmute meet me participants
4.3.15 Soft phones
Zoiper Classic IAX & SIP Multilanguage and multiplatform (Windows, Linux and Mac OS X) soft phone
is a VoIP soft client, meant to work with any IP-based communications systems and infrastructure.
Zoiper Classic BIZ provides secure high-quality voice calls and conference, fax sending and receiving
functionality, and enhanced IP-calling features wrapped in a compact interface excellent Contact
Center Functionalities.
4.3.16 Plantronics Headsets
Contact center and office professionals who rely on VoIP softphone communications will appreciate
the increased clarity and comfort level of the HW261N SupraPlus Wideband Headset. As one of the
Plantronics series of world-class professional headsets, this over-the-head binaural headset is
optimized for wideband systems and delivers superior all-day, everyday comfort and reliability,
along with industry-leading noise and echo reduction technologies. The result is cleaner, crisper call
quality even in noisy environments, which translates to significantly improved communications,
reduced user fatigue, and greater productivity.
4.3.17 Orecx - Call Recording & Monitoring
Orecx is using innovative packet sniffing technology to records and monitor calls without interfering
with the IP PBX. Orecx monitors VoIP packets via port mirroring on the data switch connected to the
IP PBX. Every VoIP packet that goes to and from the IP PBX is copied to the Orecx Server which then
reassembles the packets into a recorded call, and compresses and stores the recorded call for later
retrieval.
4.4 CCTV System – Hikvision
Proposed Cameras for the CCTV system are with Minimum 2MP resolution. Storage is calculated for
the 30 day continues recording with 15 fps and 2MP resolution. Six 32 channel NVRs proposed for
the solution. Inside the studio Hikvision Darkfighter cameras proposed to observed surveillance in
very low light.
4.5 PA System
IP PA system proposed for the solution. There are six zones designed for the building.
4.6 Assumptions and expectations
 Server room Rack or UPS for not proposed.

 Power for the floor racks, expects from the customer.
 Power wiring for the Access Controllers are expects from the customer.
 Warranty will be provided for manufacturers defects only. Warranty will be not provided for
any damages caused to the products by Act of God’s, fire, flood, power surge etc.
 Any additional cost incurred due to additional infrastructure if required will have to be borne
by the customer.
 All prices quoted are valid for a period of 30 days from the proposed date.
 Payment 50% on Advance. 30% on delivery, 10 on implementation, Balance after signing up
the UAT.
 Delivery 4-6 weeks from the date received the advance payment.
 US$ conversion rate would be the selling rate of Central Bank of Sri Lanka
 In addition to the above charges all government statutory levies, which are applicable from
time to time will be charged. Current applicable rates are as follows. Any variations in this
regards or unfrozen charges levied by the government will be applicable to the customer.
12% VAT.
 The Above prices are payable in LKR.

5 Services
Maintenance and support for the smooth functioning of the solution after successful
implementation is crucial for the long-term stability of the system. AIT proposed standard support
offering is detailed below.
5.1 Support Coverage
This covers standard support services between working hours and access to help desk staff 24 x 7
initial response.
Escalation of critical issues outside of time window is to be agreed with client.
5.2 Support Structure
 First Line of Support – By local Systems Integrator (AIT).
 Second Line of Support – Will be provided by respective principals and distributors,

Initiated by AIT.
 Third Line of Support - Will be provided by respective principals of hardware and

software.
5.3 Method of Contact
 Technical support will be performed in a timely and professional manner by qualified

support engineers from AIT, who are familiar with the respective products.
 For all incidents, direct access to technical support and the ability to open and manage
support incidents online through support@ait.lk or respective principals support portals.
 24x7x365 telephone support for Severity 1 incidents for software only issues.
 24x7x365 access to online technical support and access to software product and
Documentation, downloads, Fixes, Service Packs, patch downloads, user groups, and forums.
 Interactive remote diagnostic support allowing technical support engineers to troubleshoot
an incident securely through a real-time browser-based remote-control feature.
Users can access the support services in the following ways;
 Web Ticketing – support@ait.lk

Respective principals Ticketing system
 Support Hot Line: +94 76 818 5745
Language - All support activities are in English. Local support call is available in Sinhala.
6 Terms & Conditions
6.1 Acceptance of Orders
The Customer acknowledges agreement with these Terms and Conditions of Sale by the placement
of a written order to purchase products and services from Adapt information technologies (Pvt) Ltd.
6.2 Validity of offer
Our Offer is valid for 30 days from the quotation. Prices include taxes, duties and other
miscellaneous costs. Due to the dynamic nature of the industry substantial changes in the
government policy, duties & taxes, devaluation etc. these changes will have to be borne by
customer.
6.3 Payment
50% with the written PO & 30% on delivery, 10 on implementation, Balance after signing up the UAT.
Cheques should be raised in favor of “Adapt Information Technologies (Pvt) Ltd”.
6.4 Hardware
All defective parts should be promptly released (by customer) to AIT for expedited resolution
6.5 Tax & Conversion
1. All the applicable government taxes should be added, at the time of releasing the Purchase
Order.
2. The prices in this proposal are based upon an exchange rate of LKR to USD by the Central Bank
of Sri Lanka. The base rate is subject to change at the time of issue of invoice using the daily
exchange rate published by The Central Bank of Sri Lanka. The Exchange Rate used for price
adjustments shall be calculated to four (4) decimal places. In the event the Exchange Rate for
the day preceding the day of billing has fluctuated beyond 3%, relative to the Base Rate, AIT
shall have the right to adjust the Base Price accordingly.
6.6 Warranty will not be honored;
1. For damages caused by - power surges, insects, rodents and other animals, liquid spillage,
physical impacts, corrosion, usage not suitable for the product, wear and tear due to excessive
usage.
2. Cosmetic repairs. (discoloring, fading of external components)
Hope the above quotation will cater your requirement & Feel free to contact me for any further
clarification.
Thanking you,
Yours Faithfully,
-------------------------------------
Charindu Silva
Director of Business Development
+94 77 210 4401

ABC HiruLifeStudio V.2.0

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Proposal

Quotation for supplying of ELV Solution

According to the tender released, we are submitting a quotation.

Providing a comprehensive and personalised service for customers with mission-critical

Through a focused combination of expertise, best practices, flexibility, commitment, technology,

4.1 LAN/ Wi-Fi

Huawei is a leading global provider of information and communications technology (ICT)

 Fiber Backbone network.

4.3 PABX Features

4.3.1 Call features

 ADSI On-Screen Menu System

4.3.3 New Technology integration

4.3.4 Video Phones

4.3.5 Orecx - VOIP Call Recording & Monitoring

4.3.7 CTI (Computer Telephony Integration)

4.3.8 IVR (Interactive Voice Response) / FOD (Fax on Demand)

4.3.9 Interfaces for Integration with Applications

4.3.10 Universal Media Handling

 Queue detail report

4.3.12 Value added features

Value added features at glance

4.3.14 Web based operator console

You can see at a glance:

 What extensions are busy, ringing or available

You can perform these actions:

4.3.15 Soft phones

4.3.16 Plantronics Headsets

4.3.17 Orecx - Call Recording & Monitoring

4.4 CCTV System – Hikvision

4.6 Assumptions and expectations

 Server room Rack or UPS for not proposed.

5.1 Support Coverage

Escalation of critical issues outside of time window is to be agreed with client.

5.2 Support Structure

 First Line of Support – By local Systems Integrator (AIT).

 Second Line of Support – Will be provided by respective principals and distributors,

 Third Line of Support - Will be provided by respective principals of hardware and

5.3 Method of Contact

 Technical support will be performed in a timely and professional manner by qualified

 Web Ticketing – support@ait.lk

6.1 Acceptance of Orders

6.2 Validity of offer

Cheques should be raised in favor of “Adapt Information Technologies (Pvt) Ltd”.

6.5 Tax & Conversion

6.6 Warranty will not be honored;

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