Daren Mesias

EXPERIENCE
Property Manager/ Virtual Assistant Luluhomes - Houston, USA
11/2021 - 12/2022
- Communicate with guests' queries and assist them from the time they check in
up until they check out.
- Manage calendars of all the bookings platforms were the listing is being
offered.
- Schedule cleaners/maintenance to make sure that the listing is always ready for
reservations.
- Handle complaints and offer resolutions while providing exemplary service to
both guests and hosts.
CONTACT - Handle review disputes from booking platform and handle chargeback
disputes
Binangonan, Rizal 1940
- Create claims and communicate with the booking platform if something
happens during the guest stay.
09262824690
- Create and publish listing

darenmesias06@gmail.com
Case Manager/ Resolutions Specialist Airbnb/Teledirectasia Inc. -
Mandaluyong, Philippines
03/2018 - 11/2022
- Mediate with host and guest and help them resolve any disagreement with the
guide of our core values and policies.
SUMMARY - Investigate dispute and impose final decision based on the company's policy
Extremely motivated to constantly grow without setting aside customer satisfaction.
professionally. Dedicated customer service - Handle concerns of Superhosts and prohosts
representative, virtual assistant and - Handle complicated cases that requires critical thinking and deep
property manager dedicated to providing understanding of our users situation and be able to provide fair and proper
quality care for ultimate client and resolutions.
customer satisfaction. Proven ability to - Handle review disputes
establish and maintain excellent - Make some reports on how to improve team's performance
communication and relationship with - Handle claims
clients and customers. Dedicated to - Assigned to assist newbies in supporting them with their questions.
identifying client and customer needs and
delivering effective solutions to all
problems.
EDUCATION
Bachelor of Arts: Secondary Education Major in English
Jose Rizal University - Mandaluyong , 2012
SKILLS ■ [Degree] Graduate
- Well trained to analyze complex cases
and has great investigation skills.
- Fast learner, open for improvement, can
work under pressure, can do multitask, a
well organized, professional and logical
person.
- The ability to follow instructions and
deliver results. - Cooperative team player
with positive attitude.
- Been assigned to do admin works, like
making daily performance reports and
evaluating it for improvement. - Attended
seminars/classes about Time Management,
Stress Management, Leadership and more.
- Accessible, positive and deadline focused
customer service oriented with 10 years of
experience working with teams in busy
environments