Professional Documents
Culture Documents
Quarter 4 Module 2 FBS
Quarter 4 Module 2 FBS
TECHNICAL-VOCATIONAL
EDUCATION
Quarter 4 – Module 2:
PROVIDE FOOD AND BEVERAGE
SERVICES TO GUEST
Food & Beverage Services (NCII) - Senior High School
Quarter 4 – Module 2: Provide Food and Beverage Services to Guest
First Edition, 2020
Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary for
exploitation of such work for profit. Such agency or office may, among other things,
impose as a condition the payment of royalties.
Food and
Beverage
Services NC II
Quarter 4 – Module 2:
PROVIDE FOOD AND BEVERAGE
SERVICES TO GUEST
Introductory Message
This Self-Learning Module (SLM) is prepared so that you, our
dear learners, can continue your studies and learn while at
home. Activities, questions, directions, exercises, and
discussions are carefully stated for you to understand each
lesson.
Each SLM is composed of different parts. Each part shall guide
you step-by-step as you discover and understand the lesson
prepared for you.
Pre-tests are provided to measure your prior knowledge on
lessons in each SLM. This will tell you if you need to proceed on
completing this module or if you need to ask your facilitator or
your teacher’s assistance for better understanding of the lesson.
At the end of each module, you need to answer the post-test to
self-check your learning. Answer keys are provided for each
activity and test. We trust that you will be honest in using these.
In addition to the material in the main text, Notes to the Teacher
are also provided to our facilitators and parents for strategies and
reminders on how they can best help you on your home-based
learning.
Please use this module with care. Do not put unnecessary marks
on any part of this SLM. Use a separate sheet of paper in
answering the exercises and tests. And read the instructions
carefully before performing each task.
If you have any questions in using this SLM or any difficulty in
answering the tasks in this module, do not hesitate to consult
your teacher or facilitator.
Thank you.
ii
Let Us Learn!
- Talk to your trainer and agree on how you will both organize the
training of this unit. Read through the learning guide carefully.
It is divided into sections which cover all the skills and
knowledge you need to successfully complete this module.
- Use the self-check questions at the end of each lessons to test
your own progress.
- When you have completed this module (or several modules) and
feel confident that you have had sufficient practice, your trainer
will arrange an appointment with you to assess you. The result
of your assessment will be recorded.
1
1 BEVERAGE PRODUCTS
Let Us Try!
How well do you know about the topic? Let’s try to find out by
answering the following questions. After answering this, you may check the
answers at the last part of this module.
Directions: Read the statement below. Write True if the statement is correct
____________ 3. You can touch with your hands the rims of the plates or
dishes and glasses.
____________ 9. Fill the glass ¼ full of the glass on the table. Never lift the
glass off the table to fill.
2
Let Us Study
1. Women and elderly people are served first out of traditional courtesy unless the
party consist of a host or hostess entertaining friends. In that case, begin with the
guest of honor at the host’s right. Continue serving the table counterclockwise.
2. Serve all foods, such as appetizers, soups, salads, entree, and desserts, from the left
of the guests with your left hand. This eliminates the possibility of elbowing the
customer, or to avoid collision.
3. Never reach across a guest. If ever necessary, an apology should be made.
4. Fill the glass 2/3 full on the table. Never lift the glass off the table to fill.
5. The waiter must always serve ladies first.
6. Coffee pots should be placed on the table for refill.
7. Soiled dishes should be removed only when everybody has finished eating. (fine
dining) However you may remove it promptly when requested.
8. The waiter must always have a clean napkin, or clean dishtowel, dropped over his
left arm, in readiness for an emergency.
9. Replace dropped articles with clean ones. Never pick – up the dropped items and
place it back on the table.
10. Always use a tray in bringing food or beverages to the table or in taking dishes and
other utensils to the kitchen.
11. Clean ashtrays continuously. Use the clean ashtray as cover to the dirty one before
removing from the table.
12. Never touch the rims of the plates or dishes and glasses
13. Be alert to the needs of the guest keeping their water glasses full and watch to see
if they are ready for the next course.
3
Each course is served as follows:
1. The course that is usually served first is the appetizer. The appetizer is a food item
served before the meal, such as shrimp cocktail, oyster on the half shell, fruit, or
juice. In a traditional restaurant this first course is placed on a small plate called an
appetizer plate and centered before the guest. A seafood/or cocktail fork is brought
with the shrimp cocktail or oysters. It is either placed on the right-hand edge of the
under liner or inverted into the bowl of the outside spoon of the table setting. In less
formal restaurants appetizers like chicken fingers or nachos may be served in special
divided dishes and may or not be served on an under liner.
2. Soup may be served in the place of the appetizer or as a second course (after the
appetizer). It is served in a small, handle less cup on a saucer. A soup spoon must be
provided if it is not furnished in the table setting. Serve the soup in the center of the
cover with the soup spoon on the right side of the saucer.
3. The salad is the next food served. It is placed to the left of the cover, allowing space in
the center for the entree. Salad dressing may be served in several ways.
A. It may be brought to the table in a self-serve container, added to the salads in the
kitchen according to the order, or served in small, individual containers on the side
as requested by the guest. Black, fresh-ground pepper may be brought to the table in
a pepper mill and, if the guest agrees, added to the salad from the guest’s left.
4. The entree is the main part of the meal. First, be sure the table is properly set for the
entree selected.
A. For example, with steak, add a steak knife, and with lobster, add lobster crackers
and seafood fork.
B. Dinner rolls may be served with the salad course or, at this time as an
accompaniment of the entree. Condiments such as steak sauce should be brought
to the table when requested.
Serve the entree in the center of the cover. When serving meat entree, place any fatty
part or bone away from the guest to ensure that the first bite will be pleasing. Next refill
the water glass.
5. The dessert is the last course served. A dessert fork or spoon should be brought with
the food item and placed to the right of the dessert plate. Replenish coffee and water at
this time. The service is complete when the guest asks for or bring their check.
4
CLEARING DISHES FROM THE TABLE
Clear the dishes when all guests at the table have finished the course. Often you
can tell they are finished because the fork and knife are placed parallel to each other on
the plate.
When in doubt, ask if they are finished. Then remove all soiled dishes and utensils
completely before serving the next food item.
- Clear dishes from the right of the guests with right hand. Again, move from guest
to guest in a counterclockwise direction around the table. In addition to dishes,
pick up all cracker wrappers and soiled silver.
- Clear soiled dishes to a nearby tray on a tray stand. Work quietly and efficiently,
and never scrape or stack the dishes at the table.
- Stack the dishes on the tray so they are well balanced and safe for you to carry
to the dishwashing area.
- Before dessert, you should remove all dishes except water glasses and coffee
cups and crumb the table.
- Crumbing the table is the process of sweeping loose food particles into a clean
plate to make the table more presentable.
- This can be done with a clean napkin or with a crumber (a tool used to remove
crumbs from a tablecloth), a pencil-length tool with a groove in it for sweeping the
table clean.
- The waiter brings in the soup (steaming hot), with the soup plate or another plate,
and places it on the place plate.
- When the guest is through with the soup, the waiter takes away the soup plate
with the soup spoon.
- When the guest is through with the salad, the waiter takes away the salad plate,
together with the salad fork and knife on it.
- The guest signifies that he is through with the entrée by placing his knife and fork
side by side across the plate, at right angle to him. The waiter takes away the entrée
plate, dinner knife and fork also the bread-and butter plate with the butter spreader
on it.
- The waiter gives the toothpick holder with toothpick at the table.
5
- The waiter removes the breadcrumbs from the table by using a breadcrumb or a
folded clean cloth taking care not to disturb the guest unnecessarily.
- The waiters brings in the dessert and ensure that china, under liner plate is used
all the times together with the necessary pieces or silver ware spoon and/or fork, as
the case maybe, and places the spoon to the right of the plate, and fork to the left.
- When the guest is through with the dessert, the waiter cleans the table completely,
leaving only the water glass and possibly the glass for cordials.
Service is a term which reflects personal attention as regards to the hotel and
catering industry, and we, engaged in this industry, must know, and practice the
different forms of service. Being aware of the importance of guests to us we should take
care of this satisfaction so that we can have him with us again.
6
Advantages
Disadvantages
1. It does not provide for elegant service that is demanded by customers who go for
service with showmanship classify the types and styles of service now:
7
Advantages
1. It gives the guest personalized attention that makes him feel important.
2. It is very elegant and entertaining.
Disadvantages
1. It is a slow service
2. It is quite expensive because it requires more technical staff
3. It requires bigger space to make service and food preparation convenient.
8
Advantages:
Personalized service
Grand style
Entertaining
Guest may choose portion size
Guest may choose quantity of sauces
Faster than French service
Disadvantages:
It requires a big initial investment on platters and silver equipment.
If many guests are to be served from one platter, the last one to be served may see
a rather unappetizing serving platter.
If every guest in a party orders a different dish like steak or fish, the waiter must
carry too many different dish like steak or fish, the waiter must carry too many
different silver platters from the kitchen to the dining room.
Airport, Princeton. "Princeton Airport News - November 2019." PRINCETON AIRPORT ~ Learn To Fly Here!
November 01, 2019. Accessed January 30, 2021. https://princetonairport.com/princeton-airport-news-
november-2019/.
9
Advantage:
Food wastage/ spoilage is minimized.
The easiest type of service.
Disadvantage:
Less personalize service.
Advantages:
1. It is a fast service.
2. It requires fewer staff to render the service needed.
3. The presentation of the different dishes can be very appetizing.
Disadvantages
1. It may result in shortage of food especially when the early one gets more servings;
thus, very little food is left for late comers.
2. Food cost is higher than when it is set-down dinner.
10
Other Types / Styles Food Service
5. KIOSKS
Outstation used to provide service for peak demand or in specific location; may be
opened for customers to order and be served or used for dispensing to staff only.
CARRYING PLATES
Plate service is a basic and commonly used form of service. It requires the waiter
to be skilled in carrying plates without disturbing the food arranged on them. The
methods used to carry the plates depend on the number of plates to be carried.
11
The two professional methods most utilized in the industry are the two- and three-
plate carrying techniques. These involve carrying two or three plates in the left hand,
leaving the right hand free. The right hand can be used to carry another plate, thus
allowing three or four plates to be carried at once.
When plates are cleared the same plate-carrying techniques should be used. All
waiters must be proficient in plate carrying and clearing techniques.
"Welcome to Industry Training Services Hospitality Bar Course. All Modules in This Course Are Nationally Recognised." PDF Free
Download. Accessed January 30, 2021. https://docplayer.net/58410386-Welcome-to-industry-training-services-hospitality-bar-
course-all-modules-in-this-course-are-nationally-recognised.html.
Plates are picked up so that when they are placed the main item will be on the
side of the plate facing the guest. Remember that the first plate to be picked up in
the left hand will be the last to be placed on the table.
12
Hold the first plate between your thumb, index finger and the middle finger of
your left hand. If the plate is hot use a service cloth.
Then place the second plate on a platform above the first plate, supporting it by
your ring (or fourth) finger, your little finger and the base of your thumb and lower
forearm.
You may carry a third plate in your right hand, also in a service cloth.
Carry the plates to the table away from your body, with the shoulders held back,
so that the plates are not resting against the front of your body.
Only bring the plates in front of your body when limited access to the table
requires it.
To place the plates in front of the guests, position yourself at the back right-hand
corner of a guest’s chair, holding your left hand (and its plates) out of the way
behind the guest’s head.
Step forward and place the plate in your right hand in front of the guest from the
guest’s right. (Remember to bend your forward knee as a precaution against back
strain.)
The plate should be placed so that the main item (the meat, fish, etc.) is
immediately in front of the guest and the vegetables further away at the ‘top’ of the
plate.
Move behind the next guest and transfer the second plate to your right hand and
place it in front of the guest from the guest’s right.
Continue round the table repeating the procedure.
Hospit
ality, AJAR. "The Plate Carrying Techniques." AJAR.id. December 11, 2019. Accessed January 30, 2021.
https://www.ajar.id/en/post/the-plate-carrying-techniques.
13
If four plates must be taken to the table at the same time, three plates should be
carried in the left hand using the three-plate carrying method.
Hold the first plate between your thumb, index, and middle fingers of the left hand
(as in the two-plate technique). If the plates are hot use a service cloth.
Place the second plate into the crease of the palm of your left hand under the edge
of the first plate, supporting it by your ring and little fingers.
Place the third plate so that it sits on the flat of your forearm and the rim of the
second (lower) plate.
Carry the fourth plate in your right hand.
Carry the plates to the table, holding them away from your body, with your
shoulders held back, so that the plates are not resting against the front of your
body.
The plates should only be carried in front of your body when limited access to the
table requires it.
To place the plates in front of the guests, position yourself at the back right-hand
corner of the guest’s chair, holding your corner of the guest’s chair, holding your
left hand and its plates out of the way behind the guest’s head.
Step forward and place the plate in your right hand in front of the guest from the
guest’s right, using your right hand.
Move behind the next guest and transfer the third plate to your right hand and
place it in front of the guest from the guest’s right.
Continue round the table repeating the procedure.
Under liners
"Tea Pot 1,020 Cc." HOME - Patra Porcelain Company Limited. Accessed January 31, 2021.
http://www.patraporcelain.com/en/products-detail/91/3/1/.
14
An under liner or under plate is a plate placed under the service equipment (the
vessel containing the food) when it is served to guests. Under liners are not primarily
intended to enhance the appearance of the food being served; their purpose is to make it
easier to carry and clear service equipment that is difficult to handle, and to provide
something for guests to place their used cutlery on when the service equipment itself is
not suitable for that purpose.
"Articles." PDG Supplies, St Maarten. June 11, 2020. Accessed January 31, 2021.
https://www.pdgsupplies.com/articles/view/142/bar-beverage-supplies-wine-service-waiters-cloth/.
Service cloths should be used to protect the hands and wrist from burns when you
are carrying hot plates.
Place the cloth along your left hand and forearm, with open sections of the cloth
inwards; the cloth should not protrude beyond the tips of the fingers.
Fan the end of the cloth open to protect the hand: this allows both the two-plate
and three-plate carrying methods to be used.
A second folded service cloth should be held in the right hand to protect it when
holding plates or transferring them from the left hand to the table.
15
Let Us Practice
After answering this honestly. You may want to check your answer in the Answer Key
section.
Directions: Read the following test items carefully and choose the correct answer from
the given choices. Write the letter of your choice that best completes the statement or
answers the question in your FBS notebook.
1. The food is already plated in the kitchen ready to be served to the guest. The chef
prepares the food attractively on a hot or cold plate with trimmings, garnishing and
other accompaniments.
2. The food is partially prepared in the kitchen and completed by the chef or head waiter
in view of the customer. All food is served in the guéridon (warmer).
3. The food is fully prepared and pre- cut in the kitchen and then neatly arranged in
silver platters by the chef.
4. Main dish is covered and served to the guest by head of the house or host.
6. Self Service – guest collects a tray from service counter. Establishment having this
service expects a high turn-over.
16
7. Customer or guests are seated at service counters on high stools. Wide range of easy
and popular snacks served.
8. Form of take away where customer drives vehicle past order, payment, and collection
points.
10. Outstation used to provide service for peak demand or in specific location; may be
opened for customers to order and be served or used for dispensing to staff only.
17
Let Us Practice
Rubrics
Completeness: 15 points
Neatness of the drawing: 5 points
Let Us Practice
18
Directions: Read each sentence carefully and fill in the blanks with the
appropriate word to complete the ideas. Write your answer in your FBS notebook.
2. Traditional plate service required food to be served from the(a.) ___________ of the guest, and
empty plates cleared from the(b.) _____________.
3. Hold the(a.) ___________ plate between your thumb, index finger and the middle finger of
your(b.) ____________ hand. If the plate is hot use a (c.) _________________.
4. _____________________ are not primarily intended to enhance the appearance of the food being
served; their purpose is to make it easier to carry and clear service equipment that is difficult to
handle.
5. Service cloths should be used to protect the (a) ____________ and (b) ________________ from (c)
__________ when you are carrying hot plates.
Graphic Organizer
Directions: Identify the steps of serving food by completing the process below: Write your graph
in your FBS notebook.
19
1.
2.
3.
4.
5.
Let Us Remember
Directions: Answer the questions briefly and write your answers in your FBS notebook.
20
1. What is the difference between French and Russian service? Site its advantages and
disadvantages.
Rubrics
Content: 10 points
Organization of Thoughts: 5 points
Structure & Mechanics: 5 points
(grammar, punctuation, capitalization)
Let Us Assess
Camera… Action!
Directions: Produce a short video presentation in carrying plates two and three plates.
21
Assessment
Total Score
Let Us Enhance
Directions: Identify and name each picture. Write your answers in your FBS notebook.
22
1.
2.
23
3.
4.
Let Us Reflect
24
Congratulations!
Let us reflect on the lessons and activities that we had in this module. Say something about the
pictures below. Write your reflections in your FBS notebook.
1.
2.
Rubrics
Content: 2 points
Organization of Thoughts: 2 points
Structure & Mechanics: 1 point
(grammar, punctuation, capitalization)
25
LET US TRY! LET US PRACTICE
LET US PRACTICE
Activity 1.1 Multiple Activity 1.3 Fill in
1. False the Blanks.
choices
2. True
3. False LET US PRACTICE 1. Service
1. C Activity 1.2 Show Me 2. a.left b.right
4. True 2. D
3. A 3. a.first b.left
5. False
4. B Note: Teacher will c.service cloth
6. True 5. B
check the answers 4. underliner
6. A
7. False 5. a.hands b.wrist
7. C based on the rubrics
8. True 8. A presented. c.burn
9. D
9. False 10. C
10. True
LET US PRACTICE
MORE
LET US REMEMBER
LET US
LET US ASSESS
1. Appetizer REMEMBER LET US REFLECT
2. Soup Teacher will check
the answer based Teacher will check the
3. Salad Teacher will check answer based on the
on the rubrics
Teacher will check the answer based rubrics presented.
4. Main course presented.
the answer based on the rubrics
5. Dessert on the rubrics presented.
presented
References
Author:
Jessie G. De Leon, Training Manual for Hotel Employees
26
Cristeta M. Arcos, Evangeline V. Yu, Jelly M. Flores. Food & Beverage Services Manual.
Department of Education-Bureau of Learning Resources (DepEd-BLR).
Amelia Samson Roldan and Benito T. Edica, Food Service and bartending Revised
Edition 2008
Websites:
"TYPES OF FOOD & BEVERAGE - Ppt Video Online Download." SlidePlayer. Accessed
January 30, 2021. https://slideplayer.com/slide/8564557/.
Photograph and Images:
"Welcome to Industry Training Services Hospitality Bar Course. All Modules in This
Course Are Nationally Recognised." PDF Free Download. Accessed January 30, 2021.
https://docplayer.net/58410386-Welcome-to-industry-training-services-hospitality-bar-
course-all-modules-in-this-course-are-nationally-recognised.html.
Hospitality, AJAR. "The Plate Carrying Techniques." AJAR.id. December 11, 2019.
Accessed January 30, 2021. https://www.ajar.id/en/post/the-plate-carrying-
techniques.
"Articles." PDG Supplies, St Maarten. June 11, 2020. Accessed January 31, 2021.
https://www.pdgsupplies.com/articles/view/142/bar-beverage-supplies-wine-service-
waiters-cloth/.
"Tea Pot 1,020 Cc." HOME - Patra Porcelain Company Limited. Accessed January 31,
2021. http://www.patraporcelain.com/en/products-detail/91/3/1/.
27
For inquiries or feedback, please write or call:
Department of Education – Region XI (DepEd- XI)