Mahesh Mahesh@gmail.

com
+91
Business Analyst

ABOUT ME PROFESSIONAL EXPERIENCE

Dedicated and results-driven Business Analyst **Junior Business Analyst**

with 5.6 years of experience in analyzing
 Assisted senior analysts in conducting market
business processes, identifying opportunities for
research and competitor analysis, contributing to
improvement, and delivering data-driven insights
the development of market entry strategies for
to drive strategic decision-making. Adept at
clients.
translating business needs into technical
 Collaborated with IT teams to translate
requirements and collaborating with cross-
business requirements into technical
functional teams to implement effective
specifications for software development
solutions.
projects.
 Assisted in the preparation of client
SKILLSETS presentations, utilizing data visualization tools to
effectively communicate insights.

**Business Analyst**
Business Analysis:  Collaborated with stakeholders to gather and
 Requirements gathering and documentation document business requirements for various
 Gap analysis
projects, ensuring alignment with strategic
 Process mapping and optimization
goals.
 Use case and user story creation
 Conducted thorough analysis of existing
processes, identified pain points, and
Change Management: recommended process improvements that led to a
 Supporting and guiding stakeholders 20% reduction in operational costs.
through process changes  Led a cross-functional team in the implementation
 Training and onboarding for new systems of a new CRM system, resulting in a 30%
or processes increase in customer satisfaction and a 25%
reduction in response time.
Documentation:  Conducted user acceptance testing (UAT) and provided
 Creating functional specifications training to end-users, ensuring smooth transition to new
 Use case diagrams and flowcharts systems and processes
 Business process documentation
**Business Process Analyst**
Problem-Solving:
 Collaborated with clients to define business
 Analytical thinking
objectives and translate them into functional and
 Root cause analysis
technical requirements for software
 Solution identification and evaluation
development projects.
Tools:  Analyzed and documented current state processes,
 Tableau identified bottlenecks, and proposed streamlined
 Jira workflows that improved operational efficiency.
 Microsoft Excel  Conducted gap analysis to identify discrepancies
 Microsoft Visio between current and desired states, facilitating
the development of effective solutions.
 Conducted regular stakeholder meetings to provide
project updates, gather feedback, and ensure
EDUCATIONAL BACKGROUND project milestones were met.

Bachelors in
Engineering, Banglore
Apr 2014