Replacing Laptop Motherboard Super IO Chip ITE8987 - Page 2

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Author Topic: Replacing laptop motherboard Super IO chip ITE8987

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BlackCore Re: Replacing laptop

motherboard Super IO chip
Contributor
ITE8987
« Reply #25 on: February 06, 2018, 02:06:11
pm »
Hi, I'm repairing dead HP Pavilion 17-ab002nm. The motherboard is

Posts: 13
DAG37AMB8D0, REV: D. For some time motherboard has been
Country:
intermittent, if I had disconnected the battery and waited for some time,
then plugging first the battery in, then AC adapter, the laptop would turn
ON, and stay ON on as long as it would have power. Now even this power
sequence doesn't work. After some measuring and testing, I came to
conclusion, that there is either problem with KBC or BIOS, after consulting
some experts, we came to the conclusion that it's KBC that's making
problems.
KBC is ITE brand IT8987E, 1604 - BXA version.
Anny suggestions of your experience, what could be the fault ?
Now I'm searching for a programmer for KBC and I found three different
ones.
1. Vertyanov ITE ENE IO Programmer - eBay: http://ebay.to/2E4omSc

2. ENIT SIO Programmer - Aliexpress: http://bit.ly/2nOoGxs
3. SVOD Programmer - You can buy them on dr-bios.com and link to how
https://www.eevblog.com/forum/repair/replacing-laptop-motherboard-super-io-chip-ite8987/25/ 1/12
to use: http://bit.ly/2EnfcTW
I would like to know if anyone has used them and what do they prefer or
recommend.
Thanks.
Never give up
G37A with IT8987E BXA 1.jpg (868.93 kB, 4032x2268 - viewed 806 times.)
« Last Edit: February 08, 2018, 03:40:14 pm by BlackCore » Logged
electra2017 Re: Replacing laptop

Newbie
ITE8987
Posts: 2 « Reply #26 on: March 20, 2018, 07:40:47 am
Country: »
Did you have any chance to fix the problem?

Logged
dominicM Re: Replacing laptop

Regular Contributor
ITE8987
« Reply #27 on: March 20, 2018, 10:27:22 am
Posts: 158 »
Country:
I did replace the chip however it did not fix the problem. It seems I get about
3.3V on both regulators instead of the expected 3.3V and 5V.The ICE chip
doesn't get hot anymore so I do believe it was indeed shorted internally. Not
sure what's causing this and I don't think I want to spend anymore time on
this. That being said if anyone know why this might be happening let me
know and I will test it out, it would be interesting to find out the fault.
Logged

Contributor
ITE8987
« Reply #28 on: March 20, 2018, 11:18:50 am
»
Where did you buy 8987E? If you got 3.3V on 5V rail, there still can be a
Posts: 13
problem somewhere else. Did you check for short to ground on 5V
Country:
VALW/LDO rail?
I'm still solving the problem.. I've got a new chip, when I first tried to
program the new chip with Vertyanov and JAWS, there was no problem, but
now when I try again chip does not respond. I tried it to flash it with bios and
without bios chip attached. So, for now, I'm just struggling to program the
chip. It looks like a dead chip, now I'm waiting for new one...
Vertyanov with 8987E.jpg (927.73 kB, 4032x2268 - viewed 2674 times.)
« Last Edit: March 20, 2018, 11:21:30 am by BlackCore » Logged

Regular Contributor
ITE8987
« Reply #29 on: March 21, 2018, 03:35:35 pm
Posts: 158 »
Country:
Quote from: BlackCore on March 20, 2018, 11:18:50 am
Where did you buy 8987E? If you got 3.3V on 5V rail, there still can be a problem
somewhere else. Did you check for short to ground on 5V VALW/LDO rail?
I'm still solving the problem.. I've got a new chip, when I first tried to program the new
chip with Vertyanov and JAWS, there was no problem, but now when I try again chip
does not respond. I tried it to flash it with bios and without bios chip attached. So, for
now, I'm just struggling to program the chip. It looks like a dead chip, now I'm waiting for
new one...
It was just a cheap ebay purchase. I didn't know if it needed to be

programmed so just gave it a shot, but from what you said it seems it does
need to be programmed so I can't do that anyway without a programmer.
I did not find any shorts. I also tried removing the 5V regulator and feed 5V
into the line, power adapter light went on but still no power button led light.
Maybe it's the fact that the BIOS chip is not programmed?
Logged

Contributor
ITE8987
« Reply #30 on: March 22, 2018, 07:06:19 am
»
Yea IT8987E and some others SIO chips as NUVOTON and ENE needs to
Posts: 13
be programmed for each individual motherboard separately, and so is the
Country:
BIOS chip. Both are unique to each MB.
Logged

Contributor
ITE8987
« Reply #31 on: March 30, 2018, 08:19:09 am
»
I have an update. I've reprogrammed IT8987E and also reprogrammed

Posts: 13
BIOS FLASH. I got the computer working. There is only one problem. It
Country:
works only with battery in. If I disconnect the battery then the computer
shuts down... Will look into it. But it seems that there was a problem with
ITE8987E. I don't know if the reprogramming BIOS helped, but I did it
anyway Will let you informed if I solve the battery problem. Take care.
Logged

Regular Contributor
ITE8987
« Reply #32 on: March 30, 2018, 08:48:44 am
Posts: 158 »
Country:
I vaguely recall reading that battery may be required by (bad) design, you
should check if it's not the case with this laptop.
Logged

Contributor
ITE8987
« Reply #33 on: March 30, 2018, 09:24:34 am
»
I think that's not the problem in my case... I have booted into the system,
Posts: 13
and I see that Battery will not charge when the computer is on. When the
Country:
computer turns off, battery immediately starts charging (i can see that's
charging via a status LED light on input jack). It seems that the charger IC
has problems with recognizing when to turn on battery charging FET's. I will
look into it...
Logged
Rasz Re: Replacing laptop

Super Contributor
ITE8987
« Reply #34 on: March 30, 2018, 12:55:15 pm
»
sounds like one of the power routing transistors is blown

Logged
Posts: 2616
Country: 00
Who logs in to gdm? Not I, said the duck.
My fireplace is on fire, but in all the wrong places.

Contributor
ITE8987
« Reply #35 on: March 31, 2018, 01:14:12 pm
»
I've checked both ACFET and BATFET in the charging circuit, and they are
Posts: 13
both fine...
Country:
1. So, for now, I've figured out, that SIO and BIOS are OK.
2. Computer boots normally, when both battery and DC plug are connected
in specific order. First, I need to plug the DC supply then Battery and
computer starts. When turned ON, I see that it draws about 1,4A from the
charger, then in the next second, it cuts away ACFET and powers the board
from Battery.
3. Charging circuit is charging battery ONLY when the computer is OFF.
When the computer is on and I try to reconnect DC power supply, again it
charges for a second, then stops.
4. I've checked Power adapter with my Dummy load and it easily provides
6A, voltage drops to around 18,5V, but this is expected due to cable length.
And schematic says that VIN is set to >15.2 (AC GOOD), so this cannot be
the problem).
I'm going to measure SRN/SRP vs. Iout (it should be 20x SRP-SRN). As
discovered I suspect, that there is a problem somewhere in the charging
circuit. Thank you all for your suggestions...
I will try to hold tongue at the right angle and hope it helps.
G37A test setup.jpg (807.13 kB, 4032x2268 - viewed 1469 times.)
Logged

Contributor
ITE8987
« Reply #36 on: April 06, 2018, 07:44:38 am »
I have an update to make.
Posts: 13
Country:
When looking at 3VPCU (that's LDO of 3.3 V Regulator that supplies power
to the SMC, BIOS and some other components) voltage jumps from 3.3V to
4V and in some point, it was stuck on 4.2V. I'm still going further in though..
I've removed 3V PCU line (used Exacto knife and cut the trace from +3.3V
LDO - SY8208B) and on the system side of +3VPCU I get 1.3V From where
After cutting the line, LDO regulates normally and outputs 3.3V even when
loaded. So LDO is working properly.
So investigating further, I measured all pull-ups that are tied from +3VPCU
to system and ending removing them all, but still measuring this +3VPCU
rail gives me 1.3V from thin air. SMC has been removed and replaced with
working one, reprogrammed both BIOS and SMC (SIO IT8987E)... So I'm
pretty sure that there is nothing wrong with SMC and BIOS.
Then I've spotted something strange. When lowering the voltage on my

power supply from 19V to 0 the voltage on +3VPCU drops to.
At 19V input I get 1.347V, measuring short to ground 7,6mA

at 10V there is 1.089V; 4,25mA
5V input +3VPCU is at 0.921V; 2,13mA
2V ----> 0.656 V 0,79mA
1V ----> 0,484V 0,39mA
I suspect that something is supplying voltage from DC input to SMC

through one of the pins..
Anyone has some clues?
Logged

Contributor
ITE8987
« Reply #37 on: April 06, 2018, 07:56:09 am »
Quote from: dominicM on March 21, 2018, 03:35:35 pm
Posts: 13
Where did you buy 8987E? If you got 3.3V on 5V rail, there still can be a problem
Country:
somewhere else. Did you check for short to ground on 5V VALW/LDO rail?
I'm still solving the problem.. I've got a new chip, when I first tried to program the
new chip with Vertyanov and JAWS, there was no problem, but now when I try
again chip does not respond. I tried it to flash it with bios and without bios chip
attached. So, for now, I'm just struggling to program the chip. It looks like a dead
chip, now I'm waiting for new one...
It was just a cheap ebay purchase. I didn't know if it needed to be programmed so just
gave it a shot, but from what you said it seems it does need to be programmed so I can't
do that anyway without a programmer.
I did not find any shorts. I also tried removing the 5V regulator and feed 5V into the line,
power adapter light went on but still no power button led light. Maybe it's the fact that
the BIOS chip is not programmed?
If you want you can send it to me and I will reprogram it for you. You need
to send both BIOS and SIO chip, they both need to be programed/checked.
« Last Edit: April 06, 2018, 06:42:44 pm by BlackCore » Logged

Regular Contributor
ITE8987
« Reply #38 on: April 06, 2018, 09:51:24 am »
Posts: 158
Country: Quote from: BlackCore on April 06, 2018, 07:56:09 am
Where did you buy 8987E? If you got 3.3V on 5V rail, there still can be a
problem somewhere else. Did you check for short to ground on 5V
VALW/LDO rail?
program the new chip with Vertyanov and JAWS, there was no problem,
but now when I try again chip does not respond. I tried it to flash it with bios
and without bios chip attached. So, for now, I'm just struggling to program
the chip. It looks like a dead chip, now I'm waiting for new one...
It was just a cheap ebay purchase. I didn't know if it needed to be programmed so

just gave it a shot, but from what you said it seems it does need to be
programmed so I can't do that anyway without a programmer.
I did not find any shorts. I also tried removing the 5V regulator and feed 5V into
the line, power adapter light went on but still no power button led light. Maybe it's
the fact that the BIOS chip is not programmed?
If you want you can send it to me and I will reprogram it for you. You need to send both
BIOS and SIO chip, they both need to be programed.
Thanks very much for the offer. I don't know yet if I will get it fixed, will have
to come back to it as I had given up for the moment. I assume that the
system should start even with (un)programmed ITE chip right? Right now I
get no fan spin at all.
Logged

Contributor
ITE8987
« Reply #39 on: April 06, 2018, 09:58:39 am »
Quote from: dominicM on April 06, 2018, 09:51:24 am
Posts: 13 Quote from: BlackCore on April 06, 2018, 07:56:09 am

Country:
Where did you buy 8987E? If you got 3.3V on 5V rail, there still can
be a problem somewhere else. Did you check for short to ground on
5V VALW/LDO rail?
program the new chip with Vertyanov and JAWS, there was no
problem, but now when I try again chip does not respond. I tried it to
flash it with bios and without bios chip attached. So, for now, I'm just
struggling to program the chip. It looks like a dead chip, now I'm
waiting for new one...

programmed so just gave it a shot, but from what you said it seems it does
need to be programmed so I can't do that anyway without a programmer.
I did not find any shorts. I also tried removing the 5V regulator and feed 5V
into the line, power adapter light went on but still no power button led light.
Maybe it's the fact that the BIOS chip is not programmed?
If you want you can send it to me and I will reprogram it for you. You need to send
both BIOS and SIO chip, they both need to be programed.
Thanks very much for the offer. I don't know yet if I will get it fixed, will have to come
back to it as I had given up for the moment. I assume that the system should start even
with (un)programmed ITE chip right? Right now I get no fan spin at all.
SIO is responsible for almost all voltage regulators (They call it Brains of
the circuit) so, there is no way the computer starts without that chip... And I
think that if the chip is not programmed the outcome will be the same... No
power no life.
You can check if the firmware of SIO and BIOS is OK. Find #RSMRST
signal and check it. If you have 3.3V on #RSMRST line than the BIOS and
SIO are most probably OK. If #RSMRST is not present then you most
probably have a problem either with SIO or SIO BIOS.
« Last Edit: April 06, 2018, 10:03:35 am by BlackCore » Logged

Regular Contributor
ITE8987
« Reply #40 on: April 06, 2018, 12:59:22 pm »
Posts: 158
Country: Quote from: BlackCore on April 06, 2018, 09:58:39 am
Quote from: dominicM on April 06, 2018, 09:51:24 am
Quote from: BlackCore on April 06, 2018, 07:56:09 am
Where did you buy 8987E? If you got 3.3V on 5V rail, there
still can be a problem somewhere else. Did you check for short
to ground on 5V VALW/LDO rail?
I'm still solving the problem.. I've got a new chip, when I first
tried to program the new chip with Vertyanov and JAWS, there
was no problem, but now when I try again chip does not
respond. I tried it to flash it with bios and without bios chip
attached. So, for now, I'm just struggling to program the chip. It
looks like a dead chip, now I'm waiting for new one...

programmed so just gave it a shot, but from what you said it seems it
does need to be programmed so I can't do that anyway without a
programmer.
I did not find any shorts. I also tried removing the 5V regulator and
feed 5V into the line, power adapter light went on but still no power
button led light. Maybe it's the fact that the BIOS chip is not
programmed?
If you want you can send it to me and I will reprogram it for you. You need
to send both BIOS and SIO chip, they both need to be programed.
Thanks very much for the offer. I don't know yet if I will get it fixed, will have to
come back to it as I had given up for the moment. I assume that the system
should start even with (un)programmed ITE chip right? Right now I get no fan spin
at all.
SIO is responsible for almost all voltage regulators (They call it Brains of the circuit) so,
there is no way the computer starts without that chip... And I think that if the chip is not
programmed the outcome will be the same... No power no life.
You can check if the firmware of SIO and BIOS is OK. Find #RSMRST signal and check
it. If you have 3.3V on #RSMRST line than the BIOS and SIO are most probably OK. If
#RSMRST is not present then you most probably have a problem either with SIO or SIO
BIOS.
Do you have the datasheet for this board? I never found one, so I am not
sure how I would find #RSMRST line. I didn't replace the BIOS chip just the
SIO/ITE chip but it's not programmed sso I guess that would be same as no
chip at all in this case. Would be interesting to check anyways.
Logged

Super Contributor
ITE8987
« Reply #41 on: April 06, 2018, 04:29:15 pm »
Quote from: BlackCore on April 06, 2018, 07:44:38 am
Anyone has some clues?
Posts: 2616
Country: 00
diagram is too big to directly upload (2.8MB vs 2MB limit), so link to some
shitty pdf hosting service https://www.pdf-archive.com/2018/04/06/hp-
pavilion-17t-ab-series-quanta-g37a-g37b-r1a/
is power supply legit? whats on AD_ID?
thats with battery disconnected?
lift/check Pr1001? might be charger chip after all
Logged


Contributor
ITE8987
« Reply #42 on: April 06, 2018, 07:15:28 pm »
Quote from: Rasz on April 06, 2018, 04:29:15 pm
Posts: 13 is power supply legit? whats on AD_ID?

Country: thats with battery disconnected?
lift/check Pr1001? might be charger chip after all
Yes, supply is OK, middle pin of the power supply connector is outputting
the same voltage as the + (inside rim) of the power supply. I've tried to
connect both original PSU and my LAB power supply and I get the same
results from both of them.
You guessed it !!! AD_ID is feeding the SIO with voltage from the output...
Zener is clamping voltage to 5.6V, but I measured current draw on
AD_TYPE line to the SMC (I've cut PCB trace between kathode of Zenner
and pin 67 on SMC) and it's about 6mA, so that's limit of the 2k resistor in
series with AD_TYPE line from the output.
When I connect the battery, there is still ~6mA's of current draw on

AD_TYPE, but the voltage on +3VPCU immediately drops from 4.2 V on
3.3V after pressing the power button when the battery is connected. The
laptop still only starts with the battery connected and the current draw is still
~6mA when the battery is connected.
PR1001 is 100k as it should be, and as I said I have removed all the
resistors on the +3PCU line and tested them, they are all fine.
I've changed the resistance of R5117 to 1k to increase current (i taught that

Zener is failing) but I think that this is not the case. With 860 ohms, Zener
stabilized on 6.5V but, I was thinking that this is too much current send to
SMC so I'm just rethinking my strategy
How and where is this current sinking through the SMC, that's my next
question?
« Last Edit: April 06, 2018, 07:17:39 pm by BlackCore » Logged

Super Contributor
ITE8987
« Reply #43 on: April 06, 2018, 11:51:08 pm »
AD_ID should be ~ 1.4V under load in a working circuit ?

is D5100 a dead short by any chance?
Posts: 2616 Quote from: BlackCore on April 06, 2018, 07:15:28 pm

Country: 00
I measured current draw on AD_TYPE line to the SMC (I've cut PCB trace between
kathode of Zenner and pin 67 on SMC) and it's about 6mA, so that's limit of the 2k
resistor in series with AD_TYPE line from the output.
measure resistance to ground on AD_TYPE

any caps between zener and ec on that line? also check C5111/C5112 just
in case, shorted cap could cause excessive current draw
> I've tried to connect both original PSU and my LAB power supply
wait, you put 19V lab supply on ID line? now I have no idea how it works,
but I have a strong suspicion ID should be severely current limited, and just
blasting 19V from unlimited source will fry something, maybe even EC input
also check ADAPTER_SEL_EC
« Last Edit: April 06, 2018, 11:54:34 pm by Rasz » Logged


Regular Contributor
ITE8987
« Reply #44 on: April 07, 2018, 12:40:03 pm »
Posts: 158
Country: Thank you for the datasheet, it's very helpful. I am also trying to check AD
circuit as I am not even getting VIN led. Where is d5100 though? There are
only a handful of diodes with same package but none of them have
anything close to D5100 printed next to them, how are you finding these
components on the board?
Logged

Super Contributor
ITE8987
« Reply #45 on: April 07, 2018, 05:48:42 pm »
ctrl-F on the pdf

but this is pavilion 17 diagram, yours is
https://drive.google.com/file/d/0Bz_l_sRYth4MZU9yS0d3NTBNaW8/view
Posts: 2616 Logged
Country: 00


Contributor
ITE8987
« Reply #46 on: April 09, 2018, 07:53:25 am »
Quote from: Rasz on April 06, 2018, 11:51:08 pm
Posts: 13 AD_ID should be ~ 1.4V under load in a working circuit ?

Country: is D5100 a dead short by any chance?
As you can see on Page 40 of datasheet, that AD_ID is 8 pin on DC_JACK

and it's supposed to have 19,5 V feed in. I've measured the resistance
between VDD and AD_ID pin on original PSU and it's 200k Ohms. My
DC_JACK converter (for lab power supply) has also 200k resistor inside, so
the current is limited on AD_ID line, and the AD_ID line is 19V in working
circuit under load. D5100 is not installed on the board, so it's open contacts.
Quote
>measure resistance to ground on AD_TYPE

>any caps between zener and ec on that line? also check C5111/C5112 just in case,
shorted cap could cause excessive current draw
Resistance on AD_TYPE is 14k

No there is no caps on that line. Both capacitors C5111/C5112 are OK..
Quote
>wait, you put 19V lab supply on ID line? now I have no idea how it works, but I have a
strong suspicion ID should be severely current limited, and just blasting 19V from
unlimited source will fry something, maybe even EC input
I have DC Jack converter, that has 200k Ohms resistor build in between
+VDD and AD_ID pin, so the pin is current limited..
Quote
> also check ADAPTER_SEL_EC
ADAPTER_SEL_EC line seems also OK.
I'm thinking that something may be related to the charging circuit, cuz
battery is charging when the computer is off, but when turned on, It stops
charging and draws power from the battery. Problem began when computer
was turned on, then it stopped charging while ON, then user had
plugged/unplugged adapter 5 times and for some time the problem was
solved. But after few months even that didn't help. Now the battery is
charging only when the computer is OFF...
« Last Edit: April 09, 2018, 08:52:41 am by BlackCore » Logged
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Author Topic: Replacing laptop motherboard Super IO chip ITE8987

BlackCore Re: Replacing laptop

Hi, I'm repairing dead HP Pavilion 17-ab002nm. The motherboard is

KBC is ITE brand IT8987E, 1604 - BXA version.

Anny suggestions of your experience, what could be the fault ?

1. Vertyanov ITE ENE IO Programmer - eBay: http://ebay.to/2E4omSc

« Last Edit: February 08, 2018, 03:40:14 pm by BlackCore » Logged

electra2017 Re: Replacing laptop

Did you have any chance to fix the problem?

dominicM Re: Replacing laptop

BlackCore Re: Replacing laptop

Vertyanov with 8987E.jpg (927.73 kB, 4032x2268 - viewed 2674 times.)

« Last Edit: March 20, 2018, 11:21:30 am by BlackCore » Logged

dominicM Re: Replacing laptop

It was just a cheap ebay purchase. I didn't know if it needed to be

BlackCore Re: Replacing laptop

BlackCore Re: Replacing laptop

I have an update. I've reprogrammed IT8987E and also reprogrammed

dominicM Re: Replacing laptop

BlackCore Re: Replacing laptop

Rasz Re: Replacing laptop

sounds like one of the power routing transistors is blown

BlackCore Re: Replacing laptop

G37A test setup.jpg (807.13 kB, 4032x2268 - viewed 1469 times.)

BlackCore Re: Replacing laptop

I have an update to make.

Then I've spotted something strange. When lowering the voltage on my

At 19V input I get 1.347V, measuring short to ground 7,6mA

I suspect that something is supplying voltage from DC input to SMC

Anyone has some clues?

BlackCore Re: Replacing laptop

Quote from: dominicM on March 21, 2018, 03:35:35 pm

Quote from: BlackCore on March 20, 2018, 11:18:50 am

dominicM Re: Replacing laptop

Quote from: dominicM on March 21, 2018, 03:35:35 pm

Quote from: BlackCore on March 20, 2018, 11:18:50 am

It was just a cheap ebay purchase. I didn't know if it needed to be programmed so

BlackCore Re: Replacing laptop

Quote from: dominicM on April 06, 2018, 09:51:24 am

Posts: 13 Quote from: BlackCore on April 06, 2018, 07:56:09 am

Quote from: BlackCore on March 20, 2018, 11:18:50 am

It was just a cheap ebay purchase. I didn't know if it needed to be

dominicM Re: Replacing laptop

Quote from: dominicM on April 06, 2018, 09:51:24 am

Quote from: BlackCore on April 06, 2018, 07:56:09 am

Quote from: dominicM on March 21, 2018, 03:35:35 pm

Quote from: BlackCore on March 20, 2018, 11:18:50 am

It was just a cheap ebay purchase. I didn't know if it needed to be

Rasz Re: Replacing laptop

Quote from: BlackCore on April 06, 2018, 07:44:38 am

Anyone has some clues?

is power supply legit? whats on AD_ID?

Who logs in to gdm? Not I, said the duck.

BlackCore Re: Replacing laptop

Quote from: Rasz on April 06, 2018, 04:29:15 pm

Posts: 13 is power supply legit? whats on AD_ID?

When I connect the battery, there is still ~6mA's of current draw on