12/5/23, 6:31 PM Your Serene Air Receipt - F3U4VF

Serene Air logo Confirmation Number F3U4VF

 PESHAWAR, PAKISTAN ‒ SHARJAH, UNITED ARAB EMIRATES  Booked on 05 December 2023 (GMT)

 Outbound Flight: PEW ‒ SHJ  15 December 2023

 Flight No.  Departure Time  Arrival Time  Flight Duration
ER - 751 PESHAWAR, PAKISTAN SHARJAH, UNITED ARAB EMIRATES 3h 25m
PEW 02:50 15 December 2023 SHJ 05:15 15 December 2023

 Passenger(s)  Fare Type  Taxes and Fees Total

ULLAH, HABIB MR ECONOMY Federal Excise Duty(RG) PKR 70,000.00
FBC: MOWAEPK (40 KG (2 PIECE) ADT + PKR 5,000.00
C.N.I.C: 1620293638223 CHD ) Stamp Duty (Int)(N9)
PKR 47,644.00 PKR 250.00
Embarkation Fee(SP)
PKR 2,000.00
Infrastructure Development Charges(YD)
PKR 2,800.00
Fuel Surcharge(YQI)
PKR 11,911.00
Advance Passenger Information(ZR)
PKR 395.00

 Optional Charges
 Passenger(s)  Charge Description  Seat Amount

ULLAH, HABIB MR No extras Unassigned PKR 0.00

ECONOMY

 Payment Summary  Reservation Totals

CROWN AVIATION SERVICES Airfare: PKR 47,644.00

PSA RWP Taxes: PKR 22,356.00
Amount: PKR 70,000.00 Optional Charges: PKR 0.00

Total: PKR 70,000.00

TERMS AND CONDITIONS OF CARRIAGE

REPORTING TIME

Passenger(s) should report at the check-in counter at least 02:00 hours prior to domestic flight departure and 0400 hours
prior to international flight.
Check-in counters will be closed 45 minutes prior to domestic flight departure and 90 minutes prior to international flight
departure.
All passengers will be required to provide photo identity at the time of Check-In.

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BAGGAGE WEIGHT LIMITATION
Domestic Baggage Allowance
Sector Free Baggage Economy Regular Serene Plus
20 Kg = 1 Pcs, 7 Kg 40Kg = 2 Pcs (not more than 32 Kg in one 80 KG (Any Number of Pieces) + Up to 12 KG Hand Carry (Infants
Domestic
Hand Carry piece), 7 Kg Hand Carry Allowed with 10KG Checked-in baggage Only)

CHINA Baggage Allowance

PAK to CHN CHN To PAK
Economy Regular Serene Plus Economy Regular Serene Plus
50Kg = 2 Pcs (One piece 80Kg = 3 Pcs(One piece 50Kg = 2 Pcs (One piece 80Kg = 3 Pcs(One piece
not more than 32 KG), 7 not more than 32 KG), not more than 32 KG), 7 not more than 32 KG),
Kg Hand Carry 10Kg Hand Carry Kg Hand Carry 10 Kg Hand Carry

UAE Baggage Allowance

PAK to UAE UAE to PAK
NIL Free NIL
Economy Regular Serene Plus Free Baggage Economy Regular Serene Plus
Baggage Baggage Baggage
20 KG = 1 80 KG = 3 Pcs( one 80 KG = 3 Pcs( one
40 KG = 2 Pcs ( one 20 KG = 1 Pcs 40 KG = 2 Pcs ( one
Only 7 KG Pcs piece not more than Only 7 KG piece not more than
piece not more than 32 + 7 KG Hand piece not more than 32
Hand Carry 7 KG Hand 32 Kg ) + 7 KG Hand Hand Carry 32 Kg ) + 7 KG Hand
Kg ) + 7 KG Hand Carry Carry Kg ) + 7 KG Hand Carry
Carry Carry Carry

KSA Baggage Allowance

KSA to PAK PAK to KSA
Free
Free Baggage All Economy Economy Regular
Baggage
20Kg (01 Pc)+ 7KG Hand 40KG (02 Pcs, one piece not more than 32 KG ) +
NIL 30KG (01Pcs) + 7KG Hand Carry
737 Carry 7KG Hand Carry
40KG (02 Pcs, one piece
60KG (02 Pcs, one piece not more than 32 KG ) 60 KG (02 Pcs, one piece not more than 32 KG ) +7
not more than 32 KG ) +7KG NIL
+7KG Hand Carry Hand Carry
Hand Carry
330 Serene Plus Serene Plus
80 KG (04 Pcs, one piece not more than 32 KG ) + 80 KG (04 Pcs, one piece not more than 32 KG ) +
Up to 12 KG Hand Carry(Infants allowed with 10KG Up to 12 KG Hand Carry(Infants allowed with 10KG
Checked-in baggage Only) Checked-in baggage Only)

Checked-in baggage dimensions should not exceed 54 inches (L+W+H=54).

Hand carry should not exceed 7 kg in total with dimensions no more than 45 inches (L+W+H=45).
Laptop will be excluded from hand carry.
Additional fees apply for all excess baggage.
Baggage must not contain prohibited/dangerous articles.

TICKET EXPIRATION

Tickets are non-transferable, non-endorsable and are subject to the following terms and limits:
All tickets expire 29 days from the flight date.
SereneAir assumes no liability for valuable items in the checked and unchecked baggage of the passenger.
For denied/delayed boarding or cancelled/delayed flight, SereneAir can be obligated to pay compensation only as per Conditions of
Carriage.
For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.

TICKET REFUNDS AND MODIFICATIONS

Refund will be processed at the place of issuance of ticket on production of the original ticket with the necessary endorsement of
SereneAir.
All known taxes are collected at the time of reservations; however there may be some taxes which can be collected at Airport on
departure.
Original passport and/or CNIC/NICOP with photocopy required for refund.
For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.
Prior to ticket expiration, tickets may be changed or refunded with the following applicable charges:

Sector Refund Modification

Domestic PKR 1500 more than 48 Hours before flight departure. PKR 1000 more than 48 Hours before flight departure. PKR 1500 within 48 Hours
PKR 2500 within 48 Hours before flight departure and before flight departure and no show.

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no show.
SAR 70 more than 120 hours before flight departure, SAR 80 within120 to 48
KSA to SAR 150 before flight departure. SAR 250 after flight
hours before flight departure and SAR 100 within 48 hours before flight departure
Pakistan departure.
and no show.
PKR 2000 more than120 hours before flight departure, PKR 2500 within 120 to 48
Pakistan to PKR 3000 beforeflight departure. PKR 6000 after flight
hours beforeflight departure and PKR 3000 within 48 hours before flight departure
KSA departure.
and no show.
AED 70 more than 120 Hours before flight departure, AED 80 within 120 to 48
UAE to AED 100 before flight departure. AED 150 after flight
Hours before flight departure and AED 100 within 48 Hours before flight departure
Pakistan departure.
and no show.
PKR 3000 more than 120 Hours before flight departure, PKR 4500 within 120 to
Pakistan to PKR 3500 before flight departure. PKR 6000 after flight
48 Hours before flight departure and PKR 5500 within 48 Hours before flight
UAE departure.
departure and no show.
NOTE: Penalties are charged per segment

BAGGAGE CLAIM (DAMAGED/ MISSING)

Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible;

MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of
Carriage.
Production of baggage identification tag is essential for the claim.
SereneAir assumes no liability for valuable items in checked in baggage of the passenger.
Maximum liability for damaged (Non-Repairable) and missing baggage for domestic is PKR 1000 per kg, and for international it is
USD 20 per kg. Damage baggage should be informed before leaving the airport.

CREDIT CARD POLICY

The original Credit Card used for the purchase of the air ticket must be shown at the time of check-in along with the card holder
photo identification.
If the person, whose name appears on the Credit Card, is not the travelling passenger then he should possess the following:
A. Copy of the photo identity of the credit card holder, signed / verified by the credit card holder.
B. Passenger shall also present his/her own photo identification at the time of check-in
C. For more convenience, passengers are requested to get the verification of credit card done in advance through airport/city
ticketing office of SereneAir. The above documents will be needed for verification.
D. For Credit Card refund, please send an email to customeraffairs@sereneair.com

I/we (passenger(s)) have read and accept the Conditions of Carriage available on SereneAir website https://www.sereneair.com
or on request from SereneAir city offices. These Conditions also give notice about the limit of liability of SereneAir. I understand
that purchase of the ticket forms a contract with SereneAir as per the terms herein and the Conditions of Carriage.

AIR PASSENGER RIGHTS (Domestic Flights)

A) Long flight delays: 1- In case of flight delay of more than 2 to 4 hours (in proportion to flight distance), the airline shall serve
refreshments / meals to passengers (according to time of day) and offer communication facilities and hotel accommodation for the night
when necessary (e.g. transit passengers / outstation passengers who do not have own accommodation). [ Article D 12.2.5 and D14 of
ANO-001-ATCP-2.0 ] 2- When the delay is more than 5 hours and the passenger decides to discontinue his journey with the airline, the
airline shall offer full refund of the unutilized ticket. [ Article D 13.4 and D14 of ANO-001-ATCP-2.0 ] 3- The airline liability for damage
caused by delay in domestic carriage by air of passenger is limited to proven damages which may have been sustained due to the delay or
an amount representing double the sum paid for the carriage, whichever amount may be smaller. Nevertheless the airline shall not be liable
for damage if it proves that it took all measures that could reasonably be required to avoid the damage or that it was impossible for it to
take such measures. [ Rule 19 and 22 (1) of The Fifth Schedule of Carriage by Air Act, 2012 ]
B) Flight cancellation: 1- Whenever a passenger's flight is cancelled, the operating airline shall give the passenger a choice of either
alternative transport to his final destination / re-routing or full refund of unutilized ticket. [ Article D13 of ANO-001-ATCP-2.0 ] 2- The airline
shall offer hotel accommodation for the night when necessary (e.g. transit passengers / outstation passengers who do not have own
accommodation). [ Article D 13 of ANO-001-ATCP-2.0 ] 3- The airline may also have to compensate the passenger at the same level as for
denied boarding, unless it gives him sufficient advance notice (at least 12 hours prior to flight time). Nevertheless, the airline shall not be
liable if it proves that it took all measures that could reasonably be required to avoid the cancellation or that it was impossible for it to take
such measures. [ Article D 13 of ANO-001-ATCP-2.0 ]
C) Denied boarding: 1- If a passenger reports at the airline check-in counter before the check-in deadline and fulfils all the requirements
but is denied boarding (due to overbooking), the airline shall give the passenger a choice of either alternative transport to his final
destination / re-routing or full refund of unutilized ticket. [ Article D12.3 of ANO-001-ATCP-2.0 ] 2- In addition to above, if the passenger is
not a volunteer, the airline shall pay compensation to passenger equivalent to 50% of the face value of ticket excluding taxes. The
compensation may be halved if the passenger is not delayed for more than 04 hours with alternative transport arrangement. [ Article D12.3
of ANO-001-ATCP-2.0 ] 3- The airline shall offer hotel accommodation for the night when necessary (e.g. transit passengers / outstation
passengers who do not have own accommodation). [ Article D12.3 of ANO-001-ATCP-2.0 ]
D) Baggage loss / damage: 1- The airline liability for loss / damage in domestic carriage of baggage is limited to PKR 1,000/= per
kilogram. [ Rule 22 (2) of The Fifth Schedule of Carriage by Air Act, 2012 ] 2- A Property Irregularity Report (PIR) is to be lodged by each
passenger to the airline for the missing / damaged baggage, immediately on arrival (before exiting terminal building), along with provision
of copy of baggage tag number as evidence / inspection of damaged bag or its contents by airline. 3- Submission of receipts of claimed
baggage contents (which are allowed in checked baggage by airline) would strengthen the lost baggage compensation claim of the
passenger.

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E) Death or Injury of Passenger: 1- The carrier is liable for damage sustained in case of death or bodily injury of a passenger upon
condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of
embarking or disembarking. [ Rule 17 (1) of The Fifth Schedule of Carriage by Air Act, 2012 ] 2- The airline liability is as per Article 21 of
The Fifth Schedule of Carriage by Air Act, 2012.

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