Aliaa Attia Abd El-Maqsood

Al-Ferdous Comp. 6th Of October, Giza, Egypt.

Personal profile :
Nationality: Egyptian
Date of Birth: 24/7/1989
Phone Number: 01001882687 & 01104485185
Email: aliaa.attia188@gmail.com
LinkedIn: https://www.linkedin.com/in/aliaa-attia1

Summary :
Benefits specialist with five years of experience in human resources. Offering six years of
direct experience developing and improving employee benefits programs. Skilled at
resolving issues, improving employee morale, and helping company's reach their goals.

Work History :
(April 2022 - Present) Human Resources Generalist at Hyper Care
Veterinary Agencies, Giza.
• Manage the staffing process, including recruiting, interviewing, hiring and
onboarding.
• Preparing monthly payroll for company employees.
• Develop training materials and performance management programs to help
ensure employees understand their job responsibilities.
• Investigate employee issues and conflicts and brings them to resolution.
• Ensure all company HR policies are applied consistently.
• Partner with management to ensure strategic HR goals are aligned with business
initiatives.
• Maintain HR systems and processes.
 • Conduct performance and salary reviews.

(March 2021 – April 2022) Human Resources Specialist at Havana

Development Real Estate, Giza.
• Communicate with manager to resolve issues.
• Responsible for administering payroll system.
• Track reported issues with payroll system and work with vendor to have corrected.
• Write job descriptions, and pay scales.
• Hire, promote, layoff and fire staff.
• Resolves employee personal inquiries and submits necessary inputs, changes, additions
and deletions into the HR information system. reports unusual or unresolved problems
to HR manager for further action.
• May assist in the administration and tracking of employee development training.
• Ensures data entered is complete and accurate and employees have a through
understanding of company policies and procedures, to include the information included
in the employee handbook.

(October 2018 - March 2021) Human Resources Specialist at Wide

Production " Sameh Khalil", Giza.
• Tell employees about policies, pay rates, benefit programs and union agreement.
• Plan and manage staff and labor relations including policies, program.
• Organize, compile and update company personal records and documentation.
• Write job descriptions, and pay scales.
• Performs employee onboarding to include data entry into the HR information system
and new employee orientation.
• Settle collective agreements on behalf of employers or workers, and act as a go
between in labor disputes and grievances.
• Hire, promote, layoff and fire staff.

Human Resources coordinator at Wide Production " Sameh Khalil", Giza.

• Maintain schedule and coordinate calendar activities.
• Assist in the development of standard reports for HR Functions.
• Analyze data and look for continuous improvement opportunities in systems.
• and offerings of HR Operations function.
• Completing timely reports on employment activity.
• Responsible for hiring and termination papers.
• Daily attendance.

(2018 – Present) Social Media Marketer …. Free Lance

 • Build and execute social media strategy through competitive research, platform
determination, benchmarking, messaging and audience identification.
• Generate, edit, publish and share daily content (original text, images, video) that
builds meaningful connections and encourages community members to take
action.
• Target the right customer and activate ads for the page.
• Set up and optimize company pages within each platform to increase the
visibility of company’s social content.
• Moderate all user-generated content in line with the moderation policy for each
community.

(Jan-2017 - March-2018) Technical Support " follow up "at XCEED

outsourcing company (Telecom Egypt Account)
• systems and applications for customer and end –users across various time zone.
• Provided tier IT support to non-technical internal users through desk side
support services.
• Provided documentation on start-up, shut down and first- level.
• troubleshooting of technical processes to support desk staff.
• Documented all trans actions and support interactions in system for future
reference and addition to knowledge base.
• Resolved system, hardware and telephone issues within 8 hours, improving
efficiency among all departments.
• Used ticketing systems to manage and process support actions and requests.
• Resolved diverse range of technical issues across multiple.

Education :
Faculty of Arts – Mansoura University
Department of History. (Graduation year: 2012)

Languages :
• Arabic (Mother language)
• English (Very good)

Skills :
• Self-Motivated.
• Excellent Communication, Organization and Presentation skills.
• Very Good at meeting Dead Lines.
• professional handling the customer and the employees.
 • Customer technical support.
• Technical support and assistance.
• Staff education and training " Excellent ".

Courses :
1) Microsoft Office (Word – Excel – power Point).
2) Advanced Excel for HR certificate at HCC- Human Capital Community.
3) HR professional certificate at HCC- Human Capital Community (100 Hours)
June: august 2021.
• Intro to HR strategic management.
• Recruitment and Selection.
• Performance Management.
• Learning and Development.
• Compensation and Benefits.
• Introduction to labor law.
• HR Project: applying HR functions to a company.
4) Payroll certificate at HCC (Human Capital Community) 2022.
5) Professional Digital marketing certificate at Udacity.
6) Advanced Digital marketing certificate at Udacity.