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Occupancy Agreement Campus West 2024
Occupancy Agreement Campus West 2024
Occupancy Agreement Campus West 2024
IMPORTANT NOTE: THIS OCCUPANCY AGREEMENT IS A LEGAL DOCUMENT. KMSAC PTY LTD AND UNILODGE
CANNOT PROVIDE ADVICE ON THE OCCUPANCY AGREEMENT. IF YOU DO NOT UNDERSTAND ANY PART OF THIS
DOCUMENT YOU SHOULD ASK FOR AN EXPLANATION OR SEEK ADVICE FROM AN INDEPENDENT PARTY OR
SOLICITOR.
Between: KMSAC PTY LTD ABN 47 127 493 172 (Owner) and {{Name_First}} {{Name_Last}} (Occupant)
Student ID Number
Date of Birth
Home Address
Mobile:
Email:
Dates of Agreement
Start Date
End Date
Residence
Room (confirmed on
arrival)
Room Type
Fees
Security Deposit
The Occupant is entering into a legal contract for a Room in the Residence. The Owner agrees to provide the
Occupant the Room:
3. on the terms and conditions set out in the Offer of Accommodation which includes:
(a) the document titled Occupancy Agreement Acknowledgment;
I have received and read the Offer of Accommodation, the Occupancy Agreement, and the Resident
Handbook.
My occupancy of the Room is subject to the terms and conditions in the Offer of Accommodation, the
Occupancy Agreement, the Resident Handbook and all relevant policies and rules of the Owner, as they
may be applicable to the Occupancy Agreement and updated from time to time.
I am required to provide evidence of my ongoing enrolment in units of study throughout the term of
my Occupancy Agreement on request from the Owner.
I have not relied on any promise, representation, warranty or undertaking either express or implied has
been given by or on behalf of the Owner or the Operator as to the suitability of the Room for my
particular needs.
I understand that the duration of the Occupancy Agreement is from the Start Date until the End Date.
If I cancel my Occupancy Agreement before the End Date, I may be required to pay a Cancellation Fee,
the Occupancy Fees to the End Date and other charges specified in the Fee Schedule.
I understand that I must pay the Fees two (2) weeks in advance throughout the duration of the
Occupancy Agreement.
I understand that I must remain enrolled in at least one unit of study per Semester to satisfy the
eligibility requirements for Occupancy as set out in clause 2.1 of the Occupancy Agreement.
Any hand amendments made to the terms of this Occupancy Agreement are not effective unless they have been
initialed by the Occupant and the Owner.
________________________
Signature
________________________
Witness signature:
________________________
Witness name:
Date:
________________________
Signature of Dale Brosnahan,
General Manager, UniLodge
________________________
Witness signature:
________________________
Witness name:
Date:
Agreement means this agreement between the Occupant and the Owner and which includes the
Occupancy Agreement Acknowledgement, and the Resident Handbook.
Assistance Animal has the same meaning as the Disability Discrimination Act 1991 (ACT) and means an
assistance animal trained to assist a person with disability to alleviate the effect of the disability (including
by guiding a person who is blind of vision impaired or alerting a person who is deaf or hearing impaired
to sounds), that satisfies any requirements prescribed by regulation.
Assistance Animal Declaration means the declaration to be completed by an Occupant notifying the
Owner of the Occupant’s assistance animal or guide dog.
Business Day means a day that is not a Saturday, Sunday, public holiday or bank holiday in the Australian
Capital Territory.
Check In is the date and time the Occupant is to arrive to collect their access card to the Room. Check In
may occur after 2:00pm any day on or after the Start Date.
Common Areas means those parts of the Residence specified by the Owner from time to time for use by
occupants of the Residence in common with the Owner and the Owners employees, invitees, licensees
and any other persons authorised by the Owner, including all shared facilities, but excluding other rooms
on the Residence which may or may not be leased or licenced to any person.
Condition Report means the condition report for the Room and the furniture (if any) as at the Start Date
prepared under clause 9.1.
Double Room means a room that is occupied by two people that are in a relationship.
Drugs includes:
(a) a controlled drug, controlled plant or controlled precursor as those terms are defined in the
Criminal Code 2002 (ACT); and
(b) prescription medication, where that prescription medicine is used for a purpose other than its
intended purpose.
End Date means the date and time specified as the end date in the Occupancy Agreement
Acknowledgement.
Fee means the fees and charges specified in the Fee Schedule or as otherwise set out in this Agreement,
including the Occupancy Fees. A type of Fee referred to in this Agreement that is capitalised but is not
defined in this clause 1.1 has the meaning given to it in the Fee Schedule.
Fire Safety Equipment means any smoke alarm, fire exit sign, fire door, fire extinguisher, hose, blanket,
fire panel, evacuation plan or any other fire protection equipment.
Fee Schedule means the schedule of Fees and charges payable by the Occupant from time to time, which
are set out in Annexure A of this Agreement.
GST has the meaning given in the A New Tax System (Goods and Services Tax) Act 1999.
Higher Education Institution means an institution that provides formal post-secondary education and
includes universities, TAFEs and other vocational colleges in the Australian Capital Territory unless on an
approved placement. Loss means claims, loss, liability, damages, demands or costs of any kind.
Multishare Room means a room which the Occupant shares with 2 or more other people.
Notifiable Disease means a disease identified as a notifiable disease from time to time on the
Department of Health website.
Occupancy Agreement Acknowledgment means the form attached to the Occupancy Agreement, which
forms part of this Agreement and contains details of the Term, the Room Allocation, the Room Type, and
the Occupancy Fee.
Occupancy Fees mean the fees set out in the Fee Schedule.
Offer of Accommodation means the letter from the Owner to the Occupant which offers the Room to
the Occupant for the Term, of which this Agreement forms part.
Operator means the entity identified in the Occupancy Acknowledgement Form or such other entity as
appointed by the Owner from time to time in its sole discretion to be the operator pursuant to this
Agreement.
Operator’s Property Manager means the person identified in Annexure B to this Agreement or other
person notified to the Occupant by the Owner from time to time.
Operator’s General Manager means the person identified in Annexure B to this Agreement or other
person notified to the Occupant by the Owner from time to time.
Prohibited Weapon has the same meaning as given by the Prohibited Weapons Act 1996 (ACT).
Reasonable Notice means a notice period that is reasonable in the circumstances, having regard to all
relevant factors including but not limited to the seriousness of any breach of this Agreement or a Owner
Requirement by the Occupant, but shall not be less than two (2) weeks, except in extreme circumstances
where a shorter notice period may be reasonable including, but not limited to:
(a) where a termination of the OA is a result of a decision under an Owner Requirement, including under
rule 14(6) of the University of Canberra (Student Conduct) Rules 2023 resultant from serious
misconduct by the Occupant; or
(b) as may be required to protect the safety and wellbeing of any person or the security of property; or
(c) to comply with any law or order of a court or tribunal.
Resident Handbook means the resident handbook prepared by the Operator available at
https://www.unilodge.com.au/student-accommodation-canberra/ for the relevant Residence and any
updates or amendments to that handbook by the Operator which are notified to the Occupant.
Residential Life is the Operator’s structured program of engagement and support, which is developed in
consultation with the Owner, and provides a broad range of opportunities to help residents grow and
succeed during their time at the Residence. The Residential Life Program Fee as set out in the Fee
Schedule is payable by the Occupant in support of the Residential Life Program.
Room means the room the Owner has allocated to the Occupant as specified in the Occupancy
Agreement Acknowledgement, or any replacement room which the Owner notifies the Occupant in
writing that the Occupant is entitled to occupy.
Room Type means a Double Room, Single Room, Twin Room or Multishare Room in the Residence as
specified in the Occupancy Acknowledgement Form.
Security Deposit means the security deposit amount specified in the Occupancy Agreement
Acknowledgement.
Start Date means the date and time specified as the start date in the Occupancy Agreement
Acknowledgement.
Student means a person who has been admitted or is awaiting admission to a course of study at the
University of Canberra or another Higher Education Institution.
Student Conduct Rules means the University of Canberra (Student Conduct) Rules 2023 as updated from
time to time.
Term means the period from the Start Date to the earlier of the End Date specified in the Occupancy
Agreement Acknowledgement, or the date of any termination of this Agreement.
Tobacco Free University Policy means the University’s policy relating to tobacco, as updated from time
to time.
Twin Room means a twin share room that the Occupant occupies with another person.
University’s Accommodation Manager means the person identified in Annexure B to this Agreement or
other person notified to the Occupant by the University from time to time.
University Requirement means a statute, rule or policy about student discipline or medical leave made
under, or authorised by, the University of Canberra Act 1989 (ACT) which, for the avoidance of doubt,
includes the Student Conduct Rules.
(ii) be a Student from the Start Date and maintain their status as a Student for the Term of
their Occupancy Agreement; and
(iii) must maintain the minimum study load requirement throughout the Term as follows:
(b) This Agreement is not binding on the Owner until the Occupant provides the Owner with:
(a) does not meet the eligibility criteria in clause 2.1 otherwise fails to maintain their eligibility
throughout the Term; or
(a) to provide evidence of their continued eligibility in accordance with clause 2.1 to the Operator
no more than two (2) working days after the Census Date of each semester;
(b) to notify the Operator in writing within 2 working days of a change in their eligibility for
Occupancy, upon which the Owner may terminate this Agreement in accordance with clause
15.1; and
(c) that the Operator may access the Occupant’s academic progress for the purpose of determining
the Occupant’s status as a Student and continued eligibility for Occupancy per clause 2.1(ii) and
(iii).
(a) The Owner grants the Occupant a licence for the Term to reside in the Room and use the
Common Areas on the terms of this Agreement.
(ii) is not a lease and does not give the Occupant any tenancy, estate or interest in all or
any part of the Room or the Residence or the furniture owned by the Owner;
(iv) is subject to the exclusive right of the Owner to have possession and control over the
Room, the Common Areas and the Residence and to exercise unrestricted control over,
access to and use of the Common Areas and the Residence; and
(v) may not be sublicensed by the Resident without the prior written consent of the
Owner.
(c) For the avoidance of doubt, the licence does not confer any right to reside in any part of the
Residence other than the Room.
(i) the Owner may appoint or may have appointed the Operator to manage this
Agreement on behalf of the Owner;
(ii) the rights of the Owner under this Agreement may be exercised by the Operator as
agent for and on behalf of the Owner; and
(iii) the Occupant will accept and comply with any direction or notice issued by the
Operator on behalf of the Owner as if such direction or notice was issued by the Owner
itself.
(b) Nothing in this clause 4 precludes the Owner from acting in its own right. If there are any
inconsistencies between directions from the Owner and those from the Operator, the
directions from the Owner will prevail.
(a) Subject to providing 8 weeks prior notice to the Occupant, the Owner has the absolute
discretion to:
(i) establish or modify rules regarding the Room, the Common Areas and the Residence; or
(b) If the Owner proposes to increase or change any Fees in accordance with clause 4.2(a)(ii), the
Owner may consider any compassionate or compelling circumstances demonstrated and
supported by evidence by the Occupant before increasing or changing that Occupant’s Fees.
4.3 Waiver
(a) A waiver by the Owner in respect of a breach of a provision of this Agreement by the Occupant
or of a right under this Agreement will not be deemed to be a waiver in respect of any other
breach or right.
(b) The failure of the Owner to enforce at any time any provision of, or any rights under, this
Agreement will in no way be interpreted as a waiver of such provision or right.
5. Transfer or relocation
5.1 Request by Occupant
Subject to alternative accommodation being available, the Occupant may request a transfer of
accommodation to an alternative room within the Residence or other residence by completing the
relevant forms and paying the applicable Fee.
(B) if reasonably necessary to do so (at the Owners sole discretion), for example, if
repairs, summer cleaning or general maintenance are needed, or to cater for
the needs of another resident; or
(b) The cost of the alternative Room will be the same or less than the Occupancy Fee.
(c) The Occupant must comply with any notice given under clause 5.2(a)(i) and a direction given
under 5.2(a)(ii) and, if the Occupant does not relocate within the time required, the Owner may
move the Occupant’s possessions to the alternative room or to storage at the Occupant’s cost.
6. Fees
6.1 Occupancy Fees
The Occupant must pay to the Owner in advance the Occupancy Fees from the Start Date and on every
agreed instalment date specified in the Fee Schedule, in accordance with the method of payment set
out in the Fee Schedule.
The Fee Schedule sets out Fees that will be payable by the Occupant, or may become payable under
this Agreement, in addition to the Occupancy Fee.
7. Failure to pay
7.1 Recovery of Fees
If the Occupant fails to pay any Fees that are outstanding under this Agreement or any other debt due
and payable to the Owner, then the Owner may do one or more of the following:
(c) take legal action, including by engaging debt collectors, against the Occupant to recover those
Fees and debts and the Occupant will be liable for the Owners recovery costs, including any
legal fees and disbursements incurred by the Owner; or
(d) block the Occupant’s student account. The block on the student account may prevent the
Occupant from accessing the following services:
(iv) re-enrolment; or
(v) graduation.
8. Security Deposit
8.1 Payment of Security Deposit
The Occupant must pay the Security Deposit to the Owner on or before the Start Date. Interest does
not accrue on the Security Deposit.
(a) Departure Cleaning and any Additional Departure Cleaning as stated in the Fee Schedule;
(c) costs of repair or replacement of fixtures, fittings and furniture of the Room where the
condition varies from the Condition Report, fair wear and tear excepted; and
(d) costs to repair any damage to the Common Areas or the Residence caused by the Occupant.
(a) The Room is licensed to the Occupant in the condition set out in the Condition Report.
(b) The Owner will provide the Occupant with the Condition Report signed by the Operator on
behalf of the Owner, no later than 1 day after the Start Date.
(c) The Occupant must notify the Owner within 2 Business Days of arrival if the Occupant does not
agree with any comment in the Condition Report.
9.2 Furniture
(a) All fixtures, fittings and furnishings in the Room, excluding the Occupant’s personal belongings,
are the absolute property of the Owner.
(b) The Occupant is responsible for providing any additional furniture, equipment and other items
required by the Occupant, subject to any restrictions that are set out in the Resident Handbook.
(i) it is the Occupant’s responsibility to keep the Room clean and in good order at all
times; and
(ii) the Occupant has a shared responsibility with other occupants in the Residence to keep
the Common Areas clean and in good order at all times.
(c) The Occupant is responsible for all costs of repairing the Room and the Common Areas,
including the costs of any Operator staff or tradesmen needed to carry out repairs if that
damage is caused by the Occupant (excluding fair wear and tear).
(a) at all times behave appropriately and ensure that any guests behave appropriately;
(d) comply with the policies and procedures of the Owner, and the Resident Handbook;
(e) ensure lights and other electrical equipment are turned off when not in use;
(f) use all facilities and equipment in the Residence for their proper purpose, including the
plumbing;
(g) ensure the Room is secured during the Occupant’s absences and comply with all security
requirements of the Residence;
(h) comply with all notices and directions given by the Owner, the Operator and Operator staff;
(i) comply at all times with the Tobacco Free University Policy; and
(j) immediately notify the Owner of any Notifiable Disease suffered by the Occupant while in the
Room.
(a) attach anything to the Room, including furniture, or make any alterations to the Room without
prior written approval by the Owner;
(c) remove any fixture, fitting or furniture supplied as part of the Room;
(e) do anything that causes, or is likely to cause, harm to the reputation or character of the Owner
or the Operator;
(f) cause damage to or misuse the Room, the Common Areas, the Residence, the Owners property
or property of other residents;
(g) use any equipment or device that is reasonably likely to cause damage to the Room, Residence,
other occupants, and Operator or Owner staff;
(h) engage in any illegal acts, including (without limitation) theft of property of other residents or
unlawful discrimination;
(j) possess, cultivate, supply or use any Drugs or any equipment used for Drugs. If the Occupant is
in possession of any Drugs or Drug related equipment or tools, the Owner may (amongst other
things) immediately confiscate the Drugs and Drug related equipment and may report the
incident to the police;
(k) possess any Prohibited Weapons. If the Resident is found to be in possession of any Prohibited
Weapons the Owner may (amongst other things) immediately confiscate the Prohibited
Weapons and may report the incident to the police;
(l) use the internet network of the Residence (if any), or any other parts of the Residence to
conduct any illegal activity;
(m) keep any hazardous or dangerous materials including items such as chemicals, aerosol paint
spray cans, propane, kerosene or flammable or corrosive materials in the Room or the
Residence;
(o) create noise in or around the Room, Common Areas or Residence that is likely to interfere with
the peaceful enjoyment by other residents or any other person; and
(p) allow any other person to occupy the Room overnight, subject to clause 12.1.
10.3 Animals
(a) Occupants must not keep any pets or animals other than an Assistance Animal.
(ii) complete the Assistance Animal Declaration which can be provided to the Occupant
upon request;
(iii) keep the Assistance Animal maintained and ensure the Assistance Animal meets the
standards of hygiene and behaviour that are appropriate for an animal in a public
place, including that:
(B) is not and has never been a threat to other animals or people and is trained to
behave in an appropriate manner for public places.
(c) The Occupant acknowledges and agrees that where an Assistance Animal Declaration has been
completed by the Occupant:
(d) The Occupant must seek approval from the Owner for the keeping of tank or aquarium pets in
the Room.
10.4 Alcohol
(c) supply alcohol to any person under the age of 18 years; and
(b) liaise with the Owner to revoke the Occupant’s licence to access and use the Owner campus.
(a) not obstruct access to, overload, store or leave any equipment or personal belongings in or
otherwise interfere with Common Areas;
(b) promptly clean up any mess made by the Occupant in the Common Areas;
(c) not cause any damage to any part of the Common Areas or the furniture and fittings in those
areas. The Occupant is responsible for any damage they cause to the Common Areas; and
(d) not remove any fixtures, fittings or furniture in the Common Areas.
The Occupant is permitted to have guests, including overnight guests, subject to the following:
(a) The Occupant complies with the Resident Handbook in relation to the guest.
(b) The Occupant ensures that the guest complies with clause 22.
(c) Where the guest is an overnight guest, and in addition to clauses 12.1(a) and (b), the Occupant
ensures that:
(i) The Occupant seeks the prior approval of the Owner before the guest stays overnight;
and
(ii) Where the Occupant occupies a shared apartment, the Occupant demonstrates to the
Owner on request by the Owner that they have sought the prior consent of their
roommates to have the guest stay overnight; and
(iii) The guest stays for no longer than 1 night per week in the Room; and
(a) is at all times responsible for the conduct and behaviour of the Occupant’s guests and overnight
visitors, and that any behaviour of guests and overnight visitors that contravenes this
Agreement will be taken to be the behaviour of the Occupant;
(b) must ensure any guest or invitee complies with the Occupant’s obligations under this
Agreement;
(c) undertakes responsibility and liability for any damage, loss or injury caused by a guest; and
(d) understands and agrees that the behaviour of the Occupant’s guest may lead to the
termination of this Agreement.
(b) using electric blankets or heaters unless those items have been tested and approved by the
Owner;
(c) using or lighting candles, oil burners, open flame torches, incense or other open flame devices
anywhere inside or around buildings in the Residence, in Rooms and Common Areas;
(d) misusing heaters or the stove in any manner that would be a fire hazard, such as by drying
clothes on or close to heaters, or placing heaters close to curtains or soft furnishings or leaving
the stove on unattended.
(a) emergency services call outs triggered by the Occupant or guests, including any false alarms; or
(b) the cost of replacing or repairing fire safety equipment, including smoke detectors, if required.
An indicative amount is specified in the Fee Schedule and the Occupant is responsible for the full
amount.
14. Access
14.1 Notice of access
(a) The Owner will give the Occupant reasonable notice of any intention to enter the Room for
purposes such as carrying out repairs, inspections and showing prospective occupants, unless it
is not practicable to do so in the circumstances.
(a) if the Owner has reasonable concerns about an imminent risk to the welfare of the Occupant or
another person; or
(b) if the Owner has reasonable concerns about an imminent risk of property damage and the
Occupant cannot be contacted; or
(c) if it is an emergency; or
14.3 Cooperation
The Occupant must cooperate with the Owner and the Owners tradespeople as reasonably required.
15. Termination
15.1 Termination by Owner
Without limiting any other clauses of this Agreement, the Occupant will be in breach of this Agreement
and the Owner may terminate this Agreement prior to the End Date on Reasonable Notice to the
Occupant if any one or more of the following events occurs:
(i) the Owner has given the Occupant a notice specifying the breach and a time period
within which the breach is to be rectified, and the Occupant has failed to remedy the
breach to the Owners satisfaction within that time period; or
(c) the Occupant fails to occupy the Room within 10 days after the Start Date;
(e) the Occupant abandons the Room before the End Date and clause 14.4 applies;
(f) the Occupant fails to pay any amounts due under this Agreement by the due date and the
amounts remain unpaid for 21 days after the due date for payment;
(g) the Owner considers that the Occupant’s continued occupation poses a serious threat to the
safety, welfare or quiet enjoyment of other occupants or Owner or Operator staff;
(h) does not meet the eligibility criteria in clause 2.1 or otherwise fails to maintain their eligibility
throughout the Term; or
(i) if the Room becomes uninhabitable for reasons outside the Owners control.
(a) The Occupant may terminate this Agreement prior to the End Date for any reason by providing
the Owner with 4 weeks’ written notice, provided that:
(i) the Occupant identifies a potential resident who is acceptable to the Owner to take up
the Occupant’s Room;
(iii) the substitute resident enters into an occupancy agreement with the Owner.
(b) The Occupant may request that the Owner agree to terminate this Agreement before the End
Date where unusual extenuating circumstances apply. This will be considered in the Owners
absolute discretion and on a case by case basis.
(a) If this Agreement is terminated before the End Date for any reason whatsoever (excluding the
Occupant’s death), then the Occupant is liable for and must pay to the Owner:
(ii) if the proposed termination date is after the Start Date – the Occupancy Fees until the
earlier of:
(b) The Occupant acknowledges that the relevant Cancellation Fee in the Fee Schedule is a
reasonable estimate of the Owners costs incurred as a consequence of the Occupant’s early
termination.
(c) The Owner may deduct the Fees owing to it under clause 8.2 from the Security Deposit.
(d) If the Security Deposit is insufficient to cover the Fees listed in clause 15.3(a)(i), the Occupant
must pay to the Owner the amount of any shortfall as a debt due and payable on demand.
(iii) introducing a new Fee, charge or penalty payable under this Agreement or a new clause
of this Agreement; and
(b) reasonable notice about imposing a penalty for breach of a clause in this Agreement.
(a) Where the Occupant wishes to continue occupying a room in the Residence following the End
Date of this Agreement, the Occupant must provide the Owner with 28 days’ notice, and subject
to availability and clause 17.1(c), the Occupant will enter into a new agreement.
(b) The Owner reserves the right to change the terms of the occupancy agreement or Fees in any
new occupancy agreement to those set out in this Agreement.
(c) The Owner is not obliged to accept an Occupant’s request to continue the occupancy and will
consider requests and make decisions in relation to them at its absolute and sole discretion.
(a) return the Room to the condition in which the Room was first provided to the Occupant as set
out in the Condition Report, fair wear and tear excepted; and
(b) remove all of the Occupant’s property and personal belongings, including but not limited to
furniture not belonging to the Owner.
(a) If the Occupant does not remove their personal belongings from the Room by the End Date or
the date of earlier termination, the Owner may enter the Room and remove the Occupant’s
belongings and place these in a storage facility.
(b) The Occupant will pay all costs in relation to the removal and storage of the Occupant’s
belongings in accordance with clause 18.2(a).
(c) The Owner will give the Occupant written notice that the Occupant’s belongings have been
removed and placed in storage must be collected within 3 months from the date of the notice.
(d) After the expiry of 3 months, if the Occupant has not contacted the Owner to make
arrangements for collection or paid the Storage Fees then the Occupant’s property will be
considered uncollected goods for the purpose of the Uncollected Goods Act 1996 (ACT) and
disposed of accordingly.
(b) The Occupant is responsible for contents insurance for any of the Occupant’s personal
belongings held in the Room or Residence.
(c) The Occupant releases the Owner from, and indemnifies the Owner against all actions, claims
and demands of any kind and from all liability which may arise in respect of any accident or
damage to or loss of property (including by theft or robbery) or injury to or death of any person
in or in the vicinity of the Room or Residence, except to the extent that any accident or damage
to property or injury or death is caused by the Owners wilful or negligent act or omission.
(a) damage, loss, injury or death to any person (including the Occupant, the Occupant’s guests) or
damage to any personal belongings which might be suffered or incurred while the Occupant or
the Occupant’s guests and invitees are in the Residence, the Common Areas or the Room; or
(b) a breach of this Agreement by the Occupant, including costs associated with remedying the
default or breach or terminating this Agreement,
except to the extent that the Loss is caused by the Owner.
20. Privacy
20.1 Occupant to provide information
(a) The Occupant must provide the Owner with any relevant information required to enable this
Agreement to be entered into.
(b) Failure to provide the Owner with the relevant information may prevent the Owner from being
able to provide the Occupant with a licence under this Agreement or access to the Room.
(a) using the Occupant’s personal information, which the Occupant has provided to the Owner, for
any purpose related or incidental to this Agreement, the Occupant’s occupation of the Room,
the Common Areas or the Residence;
(b) providing the Occupant’s personal information to third parties including the Operator for any
purpose related to or incidental to this Agreement, the Occupant’s occupation of the Room, the
Common Areas or the Residence;
(c) sharing information about the Occupant to ACT Health if it is considered that there is significant
concern regarding the Occupant’s health or well-being;
(e) contacting the person the Occupant has identified as their “parent/guardian/next of
kin/emergency contact” to update Occupant’s contact information where the Owner has been
unable to contact the Occupant.
21. Complaints
21.1 Complaint resolution process
If the Occupant has an issue or complaint regarding their occupancy at the Residence the following
process, managed by the Operator, will apply:
(a) In the first instance, the Occupant may direct their matter to the Operator’s Property Manager
located at the Residence reception.
(b) If the matter is unsatisfactorily resolved by the Operator, the Occupant may submit details in
writing to the Operator’s General Manager, who will arrange a meeting with the Occupant to
discuss the matter within 5 Business Days of receipt of correspondence from the Occupant.
(c) If the matter remains unsatisfactorily resolved, the Occupant may submit details in writing to
the University’s Accommodation Manager who will subsequently arrange a meeting to discuss
the matter.
22. Health
22.1 Recommendations in relation to Health
(a) The Owner recommends that:
(ii) when Occupants have guests to Residences, that guests are vaccinated against
infectious diseases, including COVID-19 and Influenza viruses prior to the guest
accessing the Room or the Residences.
(b) Occupants are not required to show evidence of vaccination, however where Occupants are
vaccinated, Occupants may provide evidence of their vaccinations to the Owner (or the
Operator as the case may be) prior to commencing the occupancy of the Room under this
Agreement.
(a) The Occupant acknowledges that the Owner is committed to providing a safe campus and
recommends that Occupants are vaccinated to achieve this.
(b) The Occupant may show a myGov certificate or an international vaccination certificate to the
Owner if they wish to demonstrate their vaccination status.
(a) Occupancy of the Room with furniture and fittings as per the Condition Report.
(c) Provision of utilities (including but not limited to electricity, water and gas.
2. Other Fees
2.1 Cancellation Fees
Cancellation timeframe Refundable amounts Amounts charged or non-refundable
(b) Occupancy Fees are prorated based on the Start Date and End Date.
(c) Rental amounts are calculated as per the Room Fee weekly rate.
(d) Should Direct Debit fall on a Public Holiday, it will be processed the following Business Day.
27 28 29 30 31 24 25 26 27 28 29 30 29 30 31
(a) The Occupant must either pay the Occupancy Fee on a regular instalment basis via a direct debit
facility or prepay the Occupancy Fee for the full year or semester by EFTPOS, credit card, direct
deposit, via the Accommodation Portal or Novatti.
(b) If the Occupant pays the Occupancy Fees by direct debit, the Occupant must complete, sign and
promptly return (or submit your request electronically via the Accommodation Portal) to the
Owner any request or authority form or other document the Owner reasonably requires from
the Occupant to set up the direct debit arrangements.
(c) It is the Occupant’s responsibility to ensure payments are made and cleared by the payment
dates. If payments are dishonoured the Occupant may be required to pay the Direct Debit
Dishonour Fee set out in the Fee Schedule.
(d) If the Occupant is experiencing financial hardship or difficulty, the Occupant must contact the
Owner or the Operator at the earliest opportunity, and the Owner may consider entering into a
payment plan with the Occupant.
(e) The Owner is under no obligation to enter into payment plans with Occupants, and the Owner
will consider entering into payment plans with Occupants on a case by case basis and at the
Owners absolute and sole discretion.
(a) Other fees and charges may be paid by EFTPOS, credit card, direct deposit, via the
Accommodation Portal or Novatti.
(b) The Occupant acknowledges that a surcharge, as displayed at Reception, will be charged on all
payments made via Credit Card.
(a) The Owner or the Operator will contact the Occupant in relation to any financial matters such as
unpaid Fees, regardless of who pays the Fees (such as the Occupant’s parents, guardians or any
other third party).
(b) The Owner will communicate with the Occupant via the Occupant’s allocated email address in
the Agreement Details. The Occupant is solely responsible for ensuring they review the emails
sent by the Owner or the Operator to this address.
(c) If the Occupant owes a debt to the Owner, the Occupant acknowledges that the Owner may
provide information and contact details of the Occupant to a debt collector to recover the debt.
(a) The Occupant’s initial invoice will be sent to the Occupant prior to the Start Date.
(b) The Occupant’s statement of account will be emailed to the Occupant or, upon the Occupant’s
request, to the Occupant’s parents or guardians.
(c) Invoices or receipts for payments of any amount over $75 will be provided to the Occupant.
(d) The Occupant is required to request written receipts for payments of amounts less than $75.
Owner
Rachel Overton, Associate Director Student Accommodation, University of Canberra, Building 5 Level C, 11
Kirinari Street, Bruce, ACT, 2617
Email: human.rights@act.gov.au Phone: (02) 6205 2222 Fax: (02) 6207 1034
Email: legalaid@legalaidact.org.au Phone: (02) 6243 3411 Fax: (02) 6243 3423
ACT Civil and Administrative Tribunal
ACT Health Building, Level 4, 1 Moore Street, Canberra City ACT 2601
Email: tribunal@act.gov.au Phone: (02) 6207 1740 Fax: (02) 6205 4855