CSPO, SAFE, CSM

PRODUCT MANAGER | PRODUCT OWNER | BUSINESS ANALYST |

Product Manager/Product Owner with 9 years of experience and has proficiency in using Agile
Methodologies along with demonstrated ability to organize, motivate, lead, and utilize my skills to
manage product visions and company objectives.

CORE COMPETENCIES

• Agile/Scrum Methodologies  Backlog grooming  Project/Product Management

• Cost-Benefit Analysis
• Requirement Gathering
• Operational Management
• Continuous Process
Improvement
 User-Centered Design Processes  Automated/Manual Testing/
 Reports & Documentation. Quality Assurance
• Cost Estimation • Cross-Functional Team Leadership
• Regulatory • Excellent Communication
Compliance • API
TECHNICAL SKILLS

JIRA |Azure Devops | Miro | Confluence | Kanban | SQL | Lucid chart | MS Visio |Rally|
Waterfall| Microsoft Office; Word, Excel, PowerPoint, Outlook | Smartsheet | SWOT.

EXECUTIVE EXPERIENCE
PRODUCT OWNER/PRODUCT MANAGER (SAFe)
Walgreens | March 2018 – PRESENT
• Worked on multiple health care projects like Saving a Trip for the customer, 90-day refills, Medicaid, Medicare,
Digital Enablement at Point of Sale, SMS projects, COVID-19 project, ACH and billing projects and has experience
in handling 2-3 projects simultaneously.
• Minimized the number of pharmacy trips for the customer by bundling the prescriptions, and providing a new
pickup date to the patients which has resulted in enrolling 1M new patients.
• Successfully converted the patients on the 30-day refill reminder to 90- day refill programs, and there by reducing
the pharmacist workload by 9.5%.
• Converted around 2.3M Right Aid patients to Walgreens data base by following the existing business, legal, and
operational rules of Walgreens.
• Interacted and collaborated with stakeholders like Legal, Compliance, Digital, billing teams, Customer service,
UI/UX, Operations team, Adherence, Customer service, ACH, Cloud integration teams, e commerce and Vendors
on key product considerations so that all the cross functional teams are aligned with the Product vision, features,
and roadmap.
• Able to change the manufacturer of the drugs for the Patients on partial fills, and there by able to retain the
existing customers by 10%.
• Extrapolated user feedback through user surveys and shadowing sessions, and prioritized pain points to
incorporate solutions in the workflow that resulted in increased user satisfaction by 33%.

• Efficiently maintained Product backlog, Project plan and project related artifacts to drive results, and updated
the backlog from time to time based on feedback given by the stakeholders.
• Facilitated meeting with Business owners, vendors, operation team, technical leads, and cross functional teams
to understand/ capture the requirement details.
• Worked on the product roadmap, writing user stories, and ensuring user stories are ready for the development
team with defined acceptance criteria.
• Identified the Minimum Viable Product (MVP)s by working with Product Managers, Business owners, IT teams
and other stakeholders.
• Actively worked with the Scrum Master to monitor and prioritize product backlog on an ongoing basis to meet
release timelines and value to the business.
• Reviewed and provided approval to the user stories in ADO and presented the project status PPT to the higher
management on weekly basis.
• Identified, researched, investigated, analyzed, defined, and documented Business Requirements Documents
(BRD) and Functional Requirements Documents (FRD) in the waterfall phase of the project.
• Wrote requirements in the form of user stories in JIRA with defined acceptance criteria and tracked the user
stories in Agile phase of the project.
• Created Screen Mockups, Prototypes and Wireframes to illustrate new requirements using MS Visio
• Prepared different requirement artifacts like Change Request (CR) and Requirement Traceability Matrix (RTM) for
the product team.
• Prepared and delivered multiple presentations along with Product Manager to senior leadership regarding project
progress, risks, and key decisions.
• Created UAT test cases and performed the PVT and UAT scenarios for the entire project and actively participated
in Go/No-Go calls, Incident calls, Sprint Planning sessions, and Scrum Meetings.
• Identified and prepared Key Performance Indicators (KPIs), Metrics, and Objects and Key Results (OKRs) for the
product team from the guidance of senior leadership.
• Proficient in creating Deployment plan, Pilot Plan, Chain wide plan, and provided post-implementation support by
attending Pilot calls, Incident calls, and reported the incidents for the Pilot calls.

BUSINESS SYSTEMS ANALYST

Wells Fargo (FULL-TIME) | September 2016 – February 2018
• Facilitated meetings with Business owners and technical leads to understand/capture the requirement details.
• Worked on identifying and writing the requirements in Business Requirements Documents (BRD) and Functional
Requirements Documents (FRD) and reviewed them with cross functional teams.
• Reviewed the requirement with business owners, technical leaders and has taken approval from the key
stakeholders of the project.
• Created User Interface Mockups using MS Visio and documented them in the Business Requirements Document
(BRD), and Functional Requirements Documents (FRD).
• Conducted data analysis to identify data patterns, inconsistencies, and opportunities for data-driven business
process improvements.
• Worked with technical teams to ensure that requirements were implemented accurately and on time, providing
ongoing support throughout the development process.
• Conducted Review meetings to present the requirements to Project Manager, business owners and stakeholders
involved in the project.
• Prepared UAT test cases and UAT plan and reviewed with business teams and QA.
• Logged the defects while testing along with QA and tracked the test cases and the defects using HP ALM tool.
• Prepared Metrics for the project by identifying the Key Performance Indicators
 BUSINESS ANALYST
HDFC – Hyderabad, India (FULL-TIME) | March 2012 – March 2014
• Worked with the stakeholders on the project in gathering various requirements for the project.
• Documented Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) for the
gathered requirements
• Conducted Review meetings to present the requirements to other members of the team like the Project Manager,
business owners.
• Facilitated communication between stakeholders and development teams to ensure alignment with business goals.
• Updated the BRDs and FRDs from time to time and was responsible in taking approvals from higher management.
• Created User Acceptance Testing plan and executed UAT along with QA, and identified the defects and logged the
defects using HP ALM.

CERTIFICATIONS
• CERTIFIED SCRUM PRODUCT OWNER (CSPO) | Scrum Alliance
• SAFe Agilist | Scaled Agile Framework
• Certified SCRUM MASTER | GAQM

EDUCATION

Harrisburg University – Masters in Project Management

. 2019 – 2021, GPA – 3.8/4 Harrisburg, Pennsylvania
Saint Mary’s University – Master’s in Information Technology Management
2014 – 2016, GPA – 3.9/4 Minnesota, Minnesota
GITAM University - Masters in Business Administration
2010 – 2012, GPA -3.5/4 Visakhapatnam, India
Karunya University - Bachelors in Technology
2 2006 – 2010, GPA – 3.6/4 Coimbatore, India