Professional Summary:

 Technically competent Salesforce Solution Architect having 18 + years of experience in design, development,
solutions integration, and maintenance of IT applications across various domains.
 Having 13+ years of experience in Salesforce implementations across development, Maintenance and Support
projects.
 Holding 13 Salesforce Certifications including Salesforce Application Architect
 In depth understanding of Salesforce.com’s Sales Cloud, Service Cloud and Force.com offering and Experience Cloud
 Actively involved in re-designing and architecting various applications and modernizing the solution.
 Delivered large complex projects, solutions through expert leadership of cross-functional on-shore & off-shore
support organizations.
 Created proof of concepts for the business requirements
 Tracked business requirements with Salesforce capabilities using traceability matrix.
 Acquainted and well versed with CRM processes like Sales, Service, Business Processes, and recommended solutions
to improve their processes using SFDC & Vlocity.
 Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing,
Development and Testing.
 Architect leveraging a data-driven design framework, and leverage force.com or Vlocity (Salesforce Industries)
features as appropriate to the overall design.
 Designed and developed Vlocity Tools and Features such as Vlocity Cards, OmniScripts, DataRaptor and Integration
Procedures
 Designed and developed experience cloud
 Experience in DevOps using Copado tool, resolve conflicts and merge changes.
 Experience in SFDC Development in implementing Lightning Application, Apex Classes, Triggers, Visual Force,
Force.com IDE, Lightning Web Components (LWC), SOQL and SOSL.
 Experience in SFDC Integration with external applications using API’s, Web Service and Apex Programming.
 Experience in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Informatica,
Jitterbit.
 Experience in using central repository tools and ticketing tools like TFS, GitHub, JIRA and Confluence.
 Excellent written and verbal communication skills to keep executive staff and team members apprised of goals,
project status, and resolving issues and conflicts.
 Diligent in all phases of the Software Development Lifecycle (SDLC) with successful record in application design &
implementation, debugging and delivery on time with zero regressions.
 Adept at creating high/low level design documents, user/business requirement analysis & software requirement
specifications. Exceptional problem-solver, able to quickly grasp complex systems & identify resolutions for critical
issues.
 Ensures efficient flow of the company’s information systems to provide top-level support and maximum
performance of client accounts. Provide technical support and guidance for both voice and non-voice/data
networks.
 Regularly conduct system and security audits, prepare a report covering a set of recommendations for improving
system hardware and software standards. Keep up to date on competitive solutions, products, and services.
 Identify, analyze, diagnose, resolve, and close escalated technical problems in a quality and timely manner.
 Provide comprehensive diagnostic, root cause and troubleshooting support, accurate problem resolution and make
findings available for future troubleshooting and analysis.
 Excellent-Communication skills to deal with peers, Internal and External Stakeholders with ability to learn new
technologies.
 Travelled to Finland and Germany for Design, Development, Onsite Co-ordination, and Technical discussion of the
project.
Technical Skills

Salesforce Technologies Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service,
Visualforce Pages, Visualforce Component and Controllers
Force.com Tools Force.com, Apex Data Loader, Force.com Apex Explorer, Force.com Migration Tool,
Force.com Excel Connector
Lightning Experience Lightning Web Components (LWC), LDS, Lightning Aura Framework,
Lightning Design System, JavaScript Controllers, Server-Side Controllers
Middleware
MS Azure, Advantco, Informatica, Flows, Workflows, SOAP API, REST API
IDE
VS Code, Eclipse
Project Management Tools Team Foundation Server, JIRA, MS Visual Source Safe, MS Visio, MS Office, Agile
Accelerator, JIRA
Others
Vlocity, Siebel CRM, EIM Tool, RUEI, OAuth2.0, Microsoft Visio
Environments
Health Cloud, Service Cloud, Sales Cloud

Certifications
 Salesforce Certified Application Architect
 Salesforce Certified Data Architect
 Salesforce Certified Advanced Administrator
 Salesforce Certified CPQ Specialist
 Salesforce Certified Sharing and Visibility Architect
 Salesforce Certified Experience Cloud Consultant
 Salesforce Certified Field Service Consultant
 Salesforce Certified Tableau CRM and Einstein Discovery Consultant
 Salesforce Certified Platform App Builder
 Salesforce Certified Sales Cloud Consultant
 Salesforce Certified Service Cloud Consultant
 Salesforce Certified Administrator
 Salesforce Certified Platform Developer I

Professional Experience:
Project Title – Subscription Management Jul 2023 – till date
Client - Siemens
Role: Salesforce Solution Architect
Responsibilities:
 Designed and developed custom solutions using the Salesforce platform, including Apex, Visualforce, Lightning
  Collaborated with cross-functional teams to understand business requirements and identify solutions using
Salesforce.
 Implemented and maintained integrations with external systems.
 Troubleshooted and resolved technical issues.
 Maintained documentation for systems and processes.
 Stay up to date with industry developments and incorporate new technologies as appropriate.
 Involved in using Lightning Flows and Workflows. Worked on customization of visual force to have Lightning
Experience for desktop and mobile applications.
 Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning
component look and feel better.
 Successfully executed comprehensive release process with the consideration of define, plan, coordinate,
release calendar, deployment cycle end to end, CAB (Change Advisory Meeting) meetings, rollbacks, enhanced
release process for Salesforce CRM applications.
Environment: Saleforce.com platform, Apex Classes, Visual Force Pages, Data Loader, Lightning Web Components,
HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,
Sandbox data loading, Salesforce FSL, VS Code, OAuth Authentication, GitHub

Project Title - Service2Retention Feb 2021 – Jun 2023

Client - Vaillant
Role: Salesforce Solution Architect
Responsibilities:
 Salesforce Solution Architect: Designed Field Service features including installing Field Service Lightning
managed packages and Field Service Lightning mobile app.
 Implemented customized FSL Data models (Work Orders, Service Appointments, Service Resources, Territories
Skills etc.)
 Customized Field Service Lightning Mobile App for Customer needs such as Work plans, navigations.
 Successfully executed comprehensive release process with the consideration of define, plan, coordinate,
release calendar, deployment cycle end to end, CAB (Change Advisory Meeting) meetings, rollbacks, enhanced
release process for Salesforce CRM applications.
 Involvement in technical discussions with the development team to understand the product better, document
them and address customer concerns raised related to the product. Provide on-call and ongoing
troubleshooting, technical suggestions to internal and external stakeholders.
 Designed and developed Vlocity Tools and Features such as Vlocity Cards, OmniScripts, DataRaptor and
Integration Procedures
 Continuously review the SFDC components before it gets merge to the higher branches.
 Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App
Builder and Lightning Component features.
 Designed and developed Custom Objects, deployed Apex Classes, Controller Classes, and Apex Triggers for
various functional needs in the application. Created Custom objects, formula fields and design validation rules
page layouts, workflow rules.
 Understand the business needs and implemented the Data Migration strategy.
 Integrated the Web Services for extracting the data from external systems and used the Sandbox for testing to
ensure maximum code coverage for the application to be migrated to production.
 Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning
component look and feel better.
 Involved in using Lightning Flows and Workflows. Worked on customization of visual force to have Lightning
Experience for desktop and mobile applications.
 Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and
Interactions in Lightning Applications.
 Ensured that Design Pattern are being implemented while creating Triggers in the solution.
  Ensure all the developed SFDC components push to the GIT Repo and trigger the pipeline automatically.
Environment: Saleforce.com platform, Vlocity, Apex Classes, Visual Force Pages, Data Loader, Lightning Web
Components, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security
Controls, Sandbox data loading, Salesforce FSL, VS Code, OAuth Authentication, GitHub

Project Title – Service Cloud Jun 2020 – Feb 2021

Client - Engie
Role: Salesforce Solution Architect
Responsibilities:
 Involved in business requirement meetings for requirement analysis, designing data model. Identifying the
customizations and preparing Technical Design Document.
 Planned and implemented regular updates in accordance with customer feedback, achieving 95 to 98%
customer satisfaction.
 Developed salesforce Lightning applications using Lightning Web Components, Controllers and Events and used
custom CSS in the components.
 Played a vital role in the project by handling millions of records with bulk triggers logic and tracking the status of
each record which is generic to all objects.
 Developed Apex batch classes to archive chatter post and custom object interaction data daily and monthly
basis.
 Designed Implemented and deployed the Service Cloud with various custom built Page layouts Custom tabs
Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud
specific to them.
 Retrieved data and its functionality from Third-Party API’s and displayed within the lightning component.
 Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles
while working on Service Cloud.
 Created business process flows for business users and Data flow diagrams for technical teams on the features
after discussing the proposed design with technical architects.
 Worked on code optimization using the best practices of Salesforce to increase the performance of the
application by considering the SFDC Governor Limits.
 Actively involved in Code and Design Reviews and ensured that Best Coding standards are being implemented.
 Generated the managed packages and migrated them between Sandboxes and Production environments for
final implementation.
 Good experience in integrating various testing phases (Unit testing and regression testing) through CI/CD
pipelines.
 Ensure all the developed SFDC components push to the GIT Repo and trigger the pipeline automatically.
 Actively collaborated with the Release Management team and automated the release process by developing the
CI/CD build pipelines in Devops.
Environment: Salesforce.com, Vlocity, Apex, Data Loader, VS Code, Triggers, Email Templates, Reports, Dashboards,
Custom Tabs, Email Service, Security Controls, Sales Cloud, Salesforce Service Cloud, Data Loader, Github, Microsoft TFS

Project Title: Customer Service Console , Salesforce Support & Maintenance Jul 2015 – Jun 2020
Client: DuPont
Role: Salesforce Solution Architect
Responsibilities:
 Involved in gathering & understanding of Business and Software Requirement Specifications
 Design, develop, maintain, and support enterprise applications in Salesforce.com, including developing Apex
Triggers, Visualforce Pages LWC, Apex Classes, Web Technologies like HTML CSS, JavaScript, JQuery.
 Involved in Architectural design decisions, monitored team by providing technical design and feasible solutions.
 Develop integration between Salesforce.com and Legacy systems using Salesforce APIs.
  Manage the Salesforce object model and relationships, Roles, Profiles, Permission sets and overall access,
visibility, and security management.
 Assist with the estimation and budget planning, whilst respecting Agile as well as Waterfall development
methodology.
 Ensure Technical design meets Functional requirements and suggest improvements if any.
 Enhancing the business logic and handling apex controllers to support multilingual, multicurrency for multiple
businesses in one application.
 Utilize metadata API, SOQL/SOSL, Process Builder, Flows as part of design and development.
 Develop and execute quality unit test and integration plans/scripts to validate that application changes meet
technical specifications.
 Worked with business teams to complete acceptance testing and participate in integration testing.
 Possessing a strong understanding of statistics, quality improvement techniques, FMEA (failure modes and
effects analysis) and RCA (Root cause analysis).
 Contributing successfully to Q & A testing, product/application release period, SOW, integration, and
documentation.
 Provide support for all system testing efforts including unit testing, functional testing end-to-end testing,
validation testing and user acceptance testing.
 Work on modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and
Lightning Component Features.
Environment: Salesforce Sales Cloud, Service Cloud, Data loader, Copado, Saleforce.com platform, Lightning Web
Components (LWC), Apex classes and Controllers, Agile, REST, GIT, Docusign, Eclipse, Apex, Visualforce, ServiceMax

Project Title: Sales Portal Jul 2013 – Jul 2015

Client: Nokia
Role: Technical Lead
Responsibilities:
 Technical lead: Understanding the requirement and designing the solution.
 Understand the existing system architecture and functionality.
 Meeting with the Business to understand requirements.
 Perform multiple roles as business analyst and support a team of 3 developers provide guidance to the team and
involved in designing phase.
 Evaluate new features and support the development of new business functions.
 Managing the automation of lead lifecycle using Market and Salesforce.
 Support daily operations of a 1000+ user system including maintaining users, profiles, Roles, security.
 Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components,
Visualforce Pages to suit the needs of the application.
 Involved in developing Visualforce pages, triggers and apex classes based on the requirements.
 Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
 Importing and exporting large volumes of data using Data Loader.
Environment: Salesforce Sales Cloud, Data loader, Excel offline, Salesforce.com, Eclipse IDE, Apex Data Loader, Apex,
Visual-force, SOQL, HTML, XML
Project Title: Nokia CaFE(Care Front End Tool) Jan 2009 – Jun 2013
Client: Nokia
Role: Technical Lead
Responsibilities:
 Understand the existing system architecture and functionality.
 Supports Siebel Application
 Debug and resolve the issues
Environment: Siebel CRM