UAV Service Partner Job Description

We are looking for a self-motivated and passionate individual, with a strong desire to learn and the ability
to lead. This position is for a UAV Service Partner cum Flight Engineer, with exposure to building and
flying sUAS (RC Multirotors and Fixed wings). See the detailed job description below.
Responsibilities for UAV Service Partner:
UAV Maintenance:-
● Hands on experience on manual calibration, online troubleshooting and software Updating in
hardware components
● Work experience on doing desoldering, soldering operation of electronic components and circuit
boards.
● Able to do the debug activities in UAV assembly with basic checks and circuit tracing activity.
● Maintain & follow Work Instruction sheet provided by the OEM for the sub- systems and
complete system Knowledge on handling electrical/mechanical test equipment like multimeter,
vernier, drill machine, revert tool etc.
● Knowledge on safe handling practice for electronic handling, ESD safety, etc.
● Familiar with using manual crimping tools & adjusting its settings.
● Maintain the record of all the tooling/equipment and stock of spares at Service station
● Collaborate with R&D debug specialists for resolution of any issues faced in hardware
components or software and drive till conclusion.
● Initiate training with QA team for Solution implementation (provided by R&D) on field and
further train the field support team online/offline.
● Material management – Quarterly forecast of servicing material for maintenance. Material
requisition & record keeping. On time scrap disposal as per OEM guidelines.
● Collaborate with QA debug/Programming specialist for resolution of issues faced in UAV and
drive till conclusion. Lead the training activities for new technicians and conduct on the job
training.
● Maintain and drive aggressive “5S” & Safety @ work.
● Ability to multitask, set priorities and manage time effectively.
● Email communication with internal stakeholders and external customers on repair status Phone
and verbal communication skills along with active listening.
● Maintain a positive attitude while dealing with a variety of problems and applying creative
problem-solving methods
● Anticipate customer needs by studying services, products, and proper customer processes and
procedures
● Have full working knowledge of the service associate handbook in order to respond to every
customer inquiry with confidence
● Record all customer and end-user calls in order to improve service and products provided by the
company
● Monitor customer problems and needs to anticipate inquiries and respond to issues immediately
as they occur
● Understand how to use the company knowledge base to prepare for each customer interaction
while taking detailed notes
● Prevent the escalation of customer issues by collecting and analyzing information provided before
interacting with the customer
 UAV Service Partner Job Description
● Greet customers in a friendly manner and offer to help in whatever way required to maintain
positive company image

UAV Flying:-
▪ Plan, supervises, and also participates in activities of personnel engaged in Digital sky inflight
testing of air navigational aids, air traffic controls, communications equipment, and also sites of
proposed equipment installations
▪ Schedule coordinates inflight testing program with ground support crews, air traffic plus military
personnel to assure ground tracking, equipment monitoring plus related services
▪ Conduct regularly scheduled & special flights to test equipment under all types of flight
conditions including adverse weather, using both manual automatic controls
▪ Prepare evaluation reports of flight activities reviews reports prepared by Facilities-Flight-Check
Pilots
▪ Recommend promotion, transfer, and also discharge of personnel authorizes leave
▪ Recommend purchase, repair, or modification of equipment.
▪ Pilot UAV or Drone, at low altitudes, over agricultural fields to dust or spray fields with seeds,
fertilizers, or pesticides
▪ Pilot aircraft over field, or drives to field, or studies maps to become acquainted with obstacles or
hazards, like air turbulence, hedgerows plus hills, peculiar to particular field
▪ Arrange for warning signals to be posted
▪ Notify livestock owners to move livestock from property over which harmful material may drift
▪ Pilot aircraft to dust or spray fields with seeds, fertilizers, or pesticides, and also observes field
markers as well as flag waved by Airplane-Pilot Helper agriculture on ground to prevent overlaps
of application to make sure coverage of field
▪ May be accompanied by property owner when piloting aircraft to survey field
▪ May specialize in application of pesticides and be designated Pest-Control Pilot agriculture .

Operation & Support:-

▪ As a Sales Intern, you directly receive significant responsibilities as of day one. You are in charge
of maintaining and fast-growing a long-term partnership with our customer by continuously
proposing solutions and plans that meet their objectives. To do so, you’ll develop a keen
understanding of product categories and markets.
▪ Whilst building the plans, you will not only develop your negotiating and sales skills, but also
your financial & marketing skills, analytical insights and logistical understanding as you are
responsible for your client entirely.
▪ Externally focused on national key Customers, but also local clients. You will get an
understanding of the client's needs. You will supply negotiations on prices, assortment,
merchandising and promotions. You will collaborate with the whole customer team to prepare
business plans and external negotiations.
▪ You'll be part of a customer team in which trust, team spirit, Hard Work for winning and
leadership are very relevant.
▪ You will make commercial recommendations for a category. Your mission will be to improve
turnover and Sales fundamentals by suggesting strategic choices in terms of budget, assortment
and promotion. You will work alongside the Brand leaders.
▪ Offering a career with varying assignments and lots of development opportunities, so that we
develop our leaders of tomorrow.
 UAV Service Partner Job Description
What will be your Responsibilities:
▪ Developing and maintaining a productive long term relationship with your customer
▪ Acquire deep understanding of customer needs and requirements
▪ Acquire an in-depth understanding of shoppers, categories and market
▪ Adapting and optimizing country commercial guidelines to your specific client
▪ Negotiating contracts, promo plans and innovations
▪ Preparing volume forecast and plans

Collaborating very closely with teams from other departments;

▪ Resolve any issues and problems of your clients and act as a link between your customer and the
internal teams.

Eligibility & requirement for UAV Service Partner

● Bachelor's or master’s degree in Aeronautical/Mechanical/Other relevant engineering fields.
Relevant Experience: 0 - 8 year
● Recent Passport size photo
● Identity Proof, Aadhar, Passport or Driving License
● Copies of your educational & Experience certificate or UAV Logbook
● Bank Details or Cancel Cheque
● UAV Pilot License & UAV Details with UIN Number
● Complete understanding of the UAV system
● Knowledge of RC aircraft/UAV-Multirotor/Hybrid VTOL dynamics, control & flight operations.
● Able to diagnose problems.
● Find solutions to issues and fix them.
● Repair/maintenance/resolve issues on prompt time.
● Documentation for system testing & other repairing works.
● Experience in design/construction/assembly of UAVs.
● Excellent interpersonal and communication skills are required.
● Expert knowledge of UAV configuration, performance evaluation, payload integration, autopilot
tuning & repair.
● Knowledge of UAS hardware, software & sensors.
● Ability to prioritize and manage work to critical project timelines in a fast-paced environment
● Must be comfortable being on the service floor and on your feet for six to seven hours per day or
sitting down for four-hour increments
● Must be able to lift 25Kg or less in order to properly serve customers if required
● Working knowledge of Windows computers, basic programs, and the ability to perform basic
troubleshooting when needed
● Demonstrated ability to work solo as well as being a productive team member, taking advice and
instructions from the leadership team
● Email knowledge to guarantee proper and professional communication between service associate
and customer
● Thorough understanding of commercial awareness and brand recognition to successfully establish
rapport with the customer
● Understand necessary internet security measures and follow safety protocols at all times while on
the floor or on the service associate computer
 UAV Service Partner Job Description
● Must be an excellent communicator and speaker both online in written interactions, and
face-to-face customer service interactions
● Demonstrated ability to work with a team in a productive fashion while always improving
listening and problem-solving skills.
Previous experience in a customer support role.

Field visits for carrying out Preventive & Corrective maintenance.

Work Hours: Vary on Project to Project; Day or Night with Travel time 30-40%
Reimbursement: Dynamic; vary on project and location, Agriculture: Per Acre; Surveillance/Inspection:
Full/Half Day and hourly basis. Minimum Business ₹2,00000 to ₹18,00000 Per Annum including
variable payment.
Benefit: Medical Insurance.

About Hawk:

Hawk Aerospace Private Limited is a startup Aerospace Company, registered in 2020 Mumbai. We are in
UAV/Drone Manufacturing as well as Training and Service.

We are mainly focused on: Aerospace Educational Project, Specialized Project Management, Pilot
Deployment Services for Mapping, Inspection, Surveillance & Delivery system.

Products & Services: Mainly serving for Infrastructure Mapping, Oil & Gas Pipeline inspection, Power
Transmission Line inspection, Road & Highway Surveillance, Agriculture Insurance Data collection, also
preparing for Ecommerce Delivery

Send resume on hr@hawkaerospace.in