Customer Basket

First
Order Upfront Monthly Allowance
Invoice
Your SIM plan gives you unlimited data,
£ 30.00
unlimited texts and unlimited calls to UK,
SIMO (24
all of which you can use abroad in the
Months)
EU. Fair use policy applies.
- £ 5.00
Plan discount (24
Months)
Insurance not available £ 0.00

Total £ 0.00 £ 0.00 £ 25.00

EE
Created: 13.10.20 9:27:09
By: EE
Status: APPROVED
File ID: 7968e8fb-6cba-4aba-8e80-f470dbff51e9

Audit Trail:
* Document created by EE
13.10.20 9:27:09 UTC, IP Address: 193.113.48.9

Thomas
* Contacted By: +447972224372
* Document viewed by Thomas
13.10.20 9:27:34 UTC, IP Address: 94.197.246.223

* Document approved by Thomas

13.10.20 9:27:46 UTC, IP Address: 94.197.246.223

* Document locked by EE
13.10.20 9:27:46 UTC, IP Address: 193.113.48.9
ACQUISITION TERMS AND CONDITIONS

CPI+(Consumer price index)

The monthly price, add-ons and all out of bundle charges will increase on or
after 31st March every year by the CPI rate of inflation published in January
that year, plus 3.9%. The cost of other services you take from us may increase
or decrease while you’re an EE customer. Your first annual increase will take
place after 31st March 2021.

14 Days Distance Selling

You’ve got 14 days to return your purchases to us after your contract starts
and if you cancel your contract, you’ll be charged line rental and anything used
while you had the plan and our services. You will need to pay returns postage
for any device or accessory that you return to us and we may make a deduction
from your refund for any items or accessories that are damaged or missing.
Early Termination Charge

If you choose to cancel the agreement after the 14 day cooling off period there
may be a cancellation fee as set out in the EE network terms which you can
find at www.ee.co.uk/terms

Access Charge

On EE contracts the EE Access Charge is 65 pence per minute including VAT.

The charge is split into an EE access charge of 65 pence a minute and a
Service charge set by the company you're calling. You can buy an Add-on to
make cheaper calls to 084 and 087 numbers.

EE
Created: 13.10.20 9:28:10
By: EE
Status: APPROVED
File ID: 962ef353-5a37-4ed2-bf42-06fb056cb81e

Audit Trail:
* Document created by EE
13.10.20 9:28:10 UTC, IP Address: 193.113.48.9

Thomas
* Contacted By: +447972224372
* Document viewed by Thomas
13.10.20 9:28:12 UTC, IP Address: 94.197.246.223

* Document approved by Thomas

13.10.20 9:28:29 UTC, IP Address: 94.197.246.223

* Document locked by EE
13.10.20 9:28:29 UTC, IP Address: 193.113.48.9
INSURANCE FROM EE

INSURANCE NOT AVAILABLE

• I need to make you aware that EE cannot provide any advice or personal
recommendation about the insurance products offered.
• Your device is not eligible for an EE Insurance product and so if your phone
is lost, stolen or damaged, EE will not replace your device and you will be
required to continue to pay for your contract. If you would like to insure your
new device, you may be able to purchase insurance elsewhere.

EE
Created: 13.10.20 9:28:10
By: EE
Status: APPROVED
File ID: 85abc5be-ae96-4ad1-811d-3122e80b904a

Audit Trail:
* Document created by EE
13.10.20 9:28:10 UTC, IP Address: 193.113.48.9

Thomas
* Contacted By: +447972224372
* Document viewed by Thomas
13.10.20 9:28:31 UTC, IP Address: 94.197.246.223

* Document approved by Thomas

13.10.20 9:28:33 UTC, IP Address: 94.197.246.223

* Document locked by EE
13.10.20 9:28:33 UTC, IP Address: 193.113.48.9
 YOUR DIRECT DEBIT

• Your Direct Debit has now been set up. Your bill will be either sent to you, or
made available online, five days before the first collection is debited for your
bank account. The Direct Debit will appear on your bank statement as being
taken by EE LIMITED.

• Subsequent bills will be either sent to you or made available online, monthly,
and will detail the amount due and the date of collection, which will be at
least five days before your account is debited.

• If we make an error you can obtain an immediate refund from your

bank/building society. This is a guarantee offered by all the banks/building
societies, which are members of the Direct Debit scheme and a copy of this
guarantee will be sent to you within three working days. You can also cancel
your Direct Debit and anytime by telephoning EE or contacting your
bank/building society.

The Direct Debit Guarantee

• This Guarantee is offered by all banks and building societies that accept instructions to
pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit,
• EE Limited will notify you five days in advance of your account being debited or as
otherwise agreed. If you request EE Limited to collect a payment, confirmation of the
amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit by EE Limited or your bank or
building society you are entitled to a full and immediate refund of the amount paid
from your bank or building society. If you receive a refund you are not entitled to, you
must pay it back when EE Limited asks you to.
• You can cancel a Direct Debit at any time by simply contacting your bank or building
society. Written confirmation may be required. Please also notify us.

EE
Created: 13.10.20 9:28:11
By: EE
Status: APPROVED
File ID: c1925aff-06da-4b1b-9d3f-839d494bc8f1

Audit Trail:
* Document created by EE
13.10.20 9:28:11 UTC, IP Address: 193.113.48.9

Thomas
* Contacted By: +447972224372
* Document viewed by Thomas
13.10.20 9:28:36 UTC, IP Address: 94.197.246.223

* Document approved by Thomas

13.10.20 9:28:49 UTC, IP Address: 94.197.246.223

* Document locked by EE
13.10.20 9:28:49 UTC, IP Address: 193.113.48.9