FAQ - APTIS for MoE

1. How do I access to the Aptis relevant sites.

a. Aptis Practice Course – https://aptispractice.britishcouncil.org
b. Invigilator Dashboard – https://admin.testreach.com/web/auth/#/web/auth/login
c. Test Reach Application (download) - https://download.testreach.com/

2. I have trouble assessing the Test Reach application.

Ascertain if the application was downloaded from the provided link. No support can
be provided if download was from other sources.

3. I don’t know my username and password to access invigilator dashboard.

User access is created by British Council based on the invigilator name list provided
by ELTC. Once access created, user will receive an email notification to reset
password. Login steps:
a. Have authenticator app downloaded to your mobile (recommended – Microsoft)
b. Login to the dashboard via the provided link. Multi Factor Authentication will be
initiated. A QR code becomes visible.
c. Scan the QR code with authenticator app and key in the code provided after the
scan. Authenticator app will provide several back-up codes at this point, however
for first time login, you MUST login by scanning the QR.
d. There will be a check box ‘do not ask for 14 days’. However, this feature is only
applicable if you use the same device to authenticate each time.

4. Where can I find the code to access Invigilator Dashboard when I login second
time or subsequently?
Go to authenticator app (initially downloaded to your mobile) and you’ll get a code
under ‘British Council EAM’.

5. How do I run a venue readiness/test run session?

Venue readiness uses a different set of codes, which are cascaded by ELTC to
respective centres. On the test run day, launch Test Reach app and choose ‘use
access code’ to input the code. Once done, notify British Council to grant access.
Venue readiness exercise to be scheduled with British Council prior to the testing
day. Issues arising from the readiness test to be reported to British Council for
assessment.

6. I didn’t receive reset password link to my email.

a. Check junk/spam folders.
b. Check with British Council if you provided the correct email id.
c. Click forgot password from the dashboard after confirming point ‘b’ to receive a
new reset password link.

7. I have successfully accessed invigilator dashboard but can’t view candidates

assigned to me.
Check on the test centres chosen for display on the left panel, you may choose
certain centres or All.

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8. I can view candidates from the session assigned to me, however some are
missing.
If it’s before test day: Check on ‘All centres’ from the left panel to display all
candidates and screen through again. If issue persists, notify British Council.
If on test day: Ensure candidate had keyed in the codes in Test Reach app; only
then the candidate’s card will appear under ‘waiting for access’ tab. If problem
persists, try re-login before reporting to British Council.

9. How do I start my test (as a candidate)?

On test reach app, click ‘use access code’ and input the code assigned to the
candidate. The codes are case and number sensitive, please input it accurately.

10. How do I (invigilator) grant access to the candidates?

Once candidates have logged in to their PCs with respective codes, they will appear
under ‘Waiting for Access’ tab. From their cards there, click grant access. Access
should only be granted to candidates who are physically present at the test centre.

11. What to do if the system check performed by the Test Reach app isn’t
successful?
The screening will provide a notification of which aspect doesn’t meet the requirement
i.e., audio, network. Close the application, address the issue, and relaunch the app.

12. I’ve (candidate) clicked ‘start assessment’ to start the test but nothing
happened.
The invigilator should pause the test for the affected candidate (Invigilator dashboard)
from the candidate’s card under ‘in exam’ tab. Close the app (this is only possible by
hitting the Windows key). The Windows key will minimise the app to taskbar, exit the
app in that state and re-launch. Invigilator resumes/unpause the test once issue
resolved.

13. An error message pops-up while attempting the test. The message indicates
some other application installed in the PC/laptop conflicts with Test Reach app.
The invigilator should pause the test for the affected candidate. Minimise the Test
Reach app with Windows key. There will be an option to choose ‘Task Manager’, click
on that. Choose to end the conflicting app/s from task manager. Once done with task
manager, exit the Test Reach app and re-launch. Invigilator resumes/unpause the
test once issue resolved. If issue persists, uninstall the conflicting application.

14. I finished a test component but couldn’t move to the next component/page
(missing ‘next’ button or button not functioning).
The invigilator should pause the test for the affected candidate. Exit the Test Reach
app by the Windows key method and check if PC/laptop has internet connectivity. If
there’s internet, perform speed test to ascertain you have sufficient speed. If the
speed meets the requirement, re-launch the app. Invigilator resumes/unpause the
test once issue resolved.

15. My screen shows ‘one moment please’ for a prolonged period.

The invigilator should pause the test for the affected candidate. Exit the Test Reach
app by the Windows key method and check if PC/laptop has internet connectivity. If
there’s internet, perform speed test to ascertain you have sufficient speed. If the

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 speed meets the requirement, re-launch the app. Invigilator resumes/unpause the
test once issue resolved.

16. My (candidate) screen goes blank or froze after I keyed in the access code or
while halfway attempting the test.
The invigilator should pause the test for the affected candidate. Exit the Test Reach
app by the Windows key method and check if PC/laptop has internet connectivity. If
there’s internet, perform speed test to ascertain you have sufficient speed. If the
speed meets the requirement, re-launch the app. Invigilator resumes/unpause the
test once issue resolved.

17. How do I (candidate) take an interval?

At the end of each component, you will be presented with 3 options.
a. Take Interval – click if you wish to take a break.
b. Skip Interval – click if you intend to continue to the next component.
c. Back – click this if you wish to return to unanswered question/s of the attempted
component (if time’s not up).

18. Candidates’ status in the dashboard under interval – what that means?
When a candidate takes a break, their card will be moved to interval/resume tab in
Invigilator Dashboard. Once the candidate returns after the break, they will need to
re-login with the same access code. Invigilator resumes the test from the
interval/resume tab under the candidate’s card. If the break taken is longer than 10
mins, the candidate’s card will be automatically moved from interval/resume to
submitted tab. Invigilator will then need to resume from that tab.

19. Candidate’s test goes to submitted while attempting.

Invigilator will need to resume the test from the candidate’s card in ‘Submitted’ tab. If
a PC/laptop loses connection for 10 mins or more, the candidate’s test will be moved
to ‘Submitted’ tab.
**If a candidate/PC experience this issue repeatedly, pause the test and it’s
recommended to wait until some of the on-going test takers complete the test before
this candidate continues with the test. To continue, the invigilator needs to un-pause
the test from the candidate’s card.

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20. How to report an incident / technical issue?
Go to the candidate’s card, select ‘incident’ and fill in the details of the incident
thoroughly in the box. Please read through the invigilation guide document for
more details.

21. How to enlarge my screen.

Press ‘Ctrl and +’ or ‘Ctrl and up arrow’ or ‘Ctrl with mouse scrolled up’.

22. Internet Requirement of Test Reach app.

Recommended 2.4mbps per machine, minimum 2mbps. On a shared network, take
note that every user will consume a portion of the network which could cause
instability.

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