NISU Citizens Charter Revised 2023 Second Edition

Republic of the Philippines
NORTHERN ILOILO STATE UNIVERSITY

Estancia, Iloilo
Reg. No. 97Q19783
CITIZEN’S
CHARTER
Revised 2023, 2nd Edition
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Estancia, Iloilo
Reg. No. 97Q19783
I. MANDATE
The Northern Iloilo State University shall primarily provide higher vocational, professional, and technical
instruction and training in the field of industry, agriculture, fishery, engineering and sciences, as well as short-
term vocational technical continuing courses. It shall also promote research, advanced studies, and
progressive leadership in the fields of agriculture including agricultural education and home technology, fishery,
forestry, industrial technology including industrial education, art services trades, engineering and sciences.
II. VISION
A globally competitive State University in Asia.
III. MISSION
Human resources development through quality and relevant education, environment-friendly modern
technologies and preservation of Filipino values and culture for sustainable and improved quality of life.
IV. SERVICE PLEDGE
We, the Faculty and Staff of the Northern Iloilo State University, commit:
To observe the Code of Conduct and Ethical Standards for Public Officials and Employees and therefore
promise to serve with loyalty, respect, dignity and integrity.
To offer services, fairly, equitably, honestly, responsively and without bias.
To be prepared to honestly explain and be accountable for any action undertaken in line of duty and will use
official facilities and equipment economically, effectively and efficiently.
To ensure a high level of transparency and openness in providing accessible, accurate and reasonable
information to the public at all times.
To not accept any advantage, gifts or benefits that might be seen to prejudice our position or lead to conflict of
interest.
To strive for creativity and innovation and observe standards of service which are relevant, achievable and
realistic, measurable and transparent in order to promote the welfare of the public.
All these we pledge because of PUBLIC SERVICE.
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Reg. No. 97Q19783
V. LIST OF SERVICES
OFFICE OF THE VICE PRESIDENT FOR ADMINISTRATION AND

FINANCE ----------------------------------------- 10
External Services
1. Issuance of Travel Order ----------------------------------------- 11
2. Issuance of Certificate of Appearance ----------------------------------------- 12
OFFICE OF THE VICE PRESIDENT FOR ADMINISTRATION AND

FINANCE ----------------------------------------- 13
Internal Services
1. Issuance of Travel Order ----------------------------------------- 14
2. Issuance of University Clearance ----------------------------------------- 15
3. Issuance of Certificate of Appearance ----------------------------------------- 16
OFFICE OF THE CHIEF ADMINISTRATIVE OFFICER

(ADMINISTRATION) ----------------------------------------- 17
External Services
1. Issuance of Service Record or Certification of Leave Without Pay ----------------------------------------- 18

(ADMINISTRATION) ----------------------------------------- 19
Internal Services
1. Issuance of Service Record or Certification of Leave Without Pay ----------------------------------------- 20
2. Recommendation for Approval of Travel Order, Application for
----------------------------------------- 21
Leave and Other Requests Relative to Administrative Services
OFFICE OF THE INSTITUTIONAL PLANNING AND DEVELOPMENT

----------------------------------------- 22
External Services
1. Request of Issuance of Documents ----------------------------------------- 23
OFFICE OF THE INSTITUTIONAL PLANNING AND DEVELOPMENT

----------------------------------------- 24
Internal Services
1. Request of Issuance of Documents ----------------------------------------- 25
OFFICE OF THE MANAGEMENT INFORMATION SYSTEM

----------------------------------------- 26
External Services
1. Student Information Management System Technical Support ----------------------------------------- 27

----------------------------------------- 28
Internal Services
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Reg. No. 97Q19783
1. Maintenance of ICT Infrastructure ----------------------------------------- 29

2. Installation of Internet Connections to Academic and
----------------------------------------- 30
Administrative Offices
3. Student Information Management System Technical Support ----------------------------------------- 31
OFFICE OF THE HUMAN RESOURCE MANAGEMENT

----------------------------------------- 32
External Services
1. Issuance of Certification ----------------------------------------- 33
2. Receiving of Walk In or Online Application Letter ----------------------------------------- 34

----------------------------------------- 35
Internal Services
2. Receiving of Walk In or Online Application Letter ----------------------------------------- 37
OFFICE OF THE CIVIL SECURITY AND SAFETY

----------------------------------------- 38
External Services
1. Conduct of University Vehicle (Outgoing) ----------------------------------------- 39
2. Conduct of Visitors ----------------------------------------- 40
3. Conduct of University Vehicles (Incoming) ----------------------------------------- 41
4. Conduct of Private Vehicles (Incoming) ----------------------------------------- 42
5. Conduct of Private Vehicles (Outgoing) ----------------------------------------- 43
6. Inspection of School ID and Uniform ----------------------------------------- 44

----------------------------------------- 45
Internal Services
1. Conduct of University Vehicle (Outgoing) ----------------------------------------- 46
2. Conduct of University Vehicles (Incoming) ----------------------------------------- 47
3. Conduct of Private Vehicles (Incoming) ----------------------------------------- 48
4. Conduct of Private Vehicles (Outgoing) ----------------------------------------- 49
OFFICE OF THE MOTORPOOL SERVICES

----------------------------------------- 50
External Services
1. Issuance of Trip Ticket ----------------------------------------- 51

----------------------------------------- 52
Internal Services
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Reg. No. 97Q19783
1. Issuance of Trip Ticket ----------------------------------------- 53
OFFICE OF THE SUPPLY

----------------------------------------- 54
External Services
1. Inspection and Acceptance of Supplies, Materials & Equipment ----------------------------------------- 55
2. Issuance of Supplies, Materials & Equipment ----------------------------------------- 56

----------------------------------------- 57
Internal Services
1. Inspection and Acceptance of Supplies, Materials & Equipment ----------------------------------------- 58
2. Issuance of Supplies, Materials & Equipment ----------------------------------------- 59
OFFICE OF THE PROCUREMENT

----------------------------------------- 60
External Services
1. Request for Supplies, Materials & Equipment ----------------------------------------- 61

----------------------------------------- 63
Internal Services
1. Request for Supplies, Materials & Equipment ----------------------------------------- 64
2. Procurement of Supplies, Materials and Equipment ----------------------------------------- 66
OFFICE OF THE CASHIER

----------------------------------------- 68
External Services
1. Collection of School Fees and Other Income ----------------------------------------- 69
2. Collection of Fees (By Order Of Payments) ----------------------------------------- 71

----------------------------------------- 72
Internal Services
1. Collection of School Fees and Other Income ----------------------------------------- 73
OFFICE OF THE DISBURSING

----------------------------------------- 74
External Services
1. Disbursement of Checks ----------------------------------------- 75
2. Disbursement of Cash ----------------------------------------- 76

----------------------------------------- 77
Internal Services
1. Disbursement of Checks ----------------------------------------- 78
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2. Issuance of Certification of Net Pay ----------------------------------------- 79
OFFICE OF THE RECORDS

----------------------------------------- 80
External Services
1. Releasing of Documents ----------------------------------------- 81
2. Receiving of Documents ----------------------------------------- 82

----------------------------------------- 83
Internal Services
1. Releasing of Documents ----------------------------------------- 84
2. Receiving of Documents ----------------------------------------- 85
3. Request of Documents ----------------------------------------- 86
4. Application for Leave ----------------------------------------- 87
OFFICE OF THE BUDGET

----------------------------------------- 88
Internal Services
1. Request of ORS/BURS ----------------------------------------- 89
OFFICE OF THE ACCOUNTING

----------------------------------------- 90
Internal Services
1. Preparation of Advance Claim of Travel Expense Voucher ----------------------------------------- 91
2. Preparation of Disbursement Voucher for Money Claims ----------------------------------------- 92
3. Preparation of Reimbursement Claim of Travel Expenses
----------------------------------------- 93
Voucher
OFFICE OF THE GUIDANCE SERVICES

----------------------------------------- 94
External Services
1. Conduct of College Admission Test ----------------------------------------- 95
2. Releasing of Entrance Test Results ----------------------------------------- 96
3. Issuance of Certificate Of Good Moral Character ----------------------------------------- 97
4. Issuance of Readmission Slip ----------------------------------------- 98
OFFICE OF THE UNIVERSITY LIBRARY

----------------------------------------- 99
External Services
1. Access to the Internet/WiFi ----------------------------------------- 100
2. Borrowing of Books (Open Shelf System) ----------------------------------------- 101
3. Library Card Application ----------------------------------------- 102
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4. Photocopying of Library Materials ----------------------------------------- 103

5. Validation of Library Card ----------------------------------------- 104
6. Replacement of Lost Library Card ----------------------------------------- 105
7. Returning of Borrowed Library Resources ----------------------------------------- 106
8. Returning of Damaged Or Lost Books ----------------------------------------- 107
9. Signing of Clearance ----------------------------------------- 108
10. Online Reference Services ----------------------------------------- 109
11. Android Tablet Policy ----------------------------------------- 110

----------------------------------------- 112
Internal Services
1. Access to the Internet/WiFi ----------------------------------------- 113
2. Borrowing of Books (Open Shelf System) ----------------------------------------- 114
3. Library Card Application ----------------------------------------- 115
4. Photocopying of Library Materials ----------------------------------------- 116
5. Replacement of Lost Library Card ----------------------------------------- 117
6. Returning of Borrowed Library Resources ----------------------------------------- 118
7. Returning of Damaged Or Lost Books ----------------------------------------- 119
8. Signing of Clearance ----------------------------------------- 120
9. Online Reference Services ----------------------------------------- 121
10. Android Tablet Policy ----------------------------------------- 122
OFFICE OF THE HEALTH SERVICES

----------------------------------------- 124
External Services
1. Pre-Enrolment Physical Examination ----------------------------------------- 125
2. Medical Consultation ----------------------------------------- 126
3. Telemedicine Medical/Dental (WHO 2010) ----------------------------------------- 128
4. Dental Services ----------------------------------------- 129

----------------------------------------- 132
Internal Services
1. Medical Consultation ----------------------------------------- 133
2. Telemedicine Medical/Dental (WHO 2010) ----------------------------------------- 135
3. Dental Services ----------------------------------------- 136
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OFFICE OF THE STUDENT AFFAIRS AND SERVICES

----------------------------------------- 139
External Services
1. Procedure for the Approval of Proposed, External Seminars,
----------------------------------------- 140
Trainings and Workshops Related to Student Affairs
2. Application for Recognition/Renewal of the Student Organization ----------------------------------------- 141
3. Request for Insurance Claim ----------------------------------------- 142
4. Claiming of Lost and Found Items ----------------------------------------- 143
5. Filing and Resolving an Incident or Case ----------------------------------------- 144
OFFICE OF THE NATIONAL SERVICE TRAINING PROGRAM

----------------------------------------- 145
External Services
1. Enrolment of NSTP(CWTS or NROTC) ----------------------------------------- 146
OFFICE OF THE ON-THE-JOB-TRAINING

----------------------------------------- 147
External Services
1. Enrollment on OJT ----------------------------------------- 148
2. Issuance of Certificate of Completion ----------------------------------------- 149
OFFICE OF THE SOCIO-CULTURAL AFFAIRS

----------------------------------------- 150
External Services
1. Try-Outs And Screening of College Cultural Performers) ----------------------------------------- 151
OFFICE OF THE SPORTS AND ATHLETICS

----------------------------------------- 153
External Services
1. Borrowing of Sports Equipment ----------------------------------------- 154
2. Returning of Borrowed Equipment ----------------------------------------- 155
OFFICE OF THE STUDENT RECORDS & ADMISSION SERVICES

----------------------------------------- 156
External Services
1. Admission of New Students & Transferees ----------------------------------------- 157
2. Enrollment of New Students & Transferees ----------------------------------------- 158
3. Enrollment of Continuing Students ----------------------------------------- 160
4. Enrollment of Returnee/Shiftee ----------------------------------------- 161
5. Request of Transcript of Records ----------------------------------------- 162
6. Releasing of Transcript of Records ----------------------------------------- 164
7. Request of Transfer Credentials ----------------------------------------- 165
8. Releasing of Transfer Credentials ----------------------------------------- 167
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9. Issuance of Diploma ----------------------------------------- 168

10. Issuance of Reconstructed Diploma ----------------------------------------- 169
12. Issuance of Certification, Authentication, Verification (CAV) ----------------------------------------- 172
13. Other Services ----------------------------------------- 173
OFFICE OF THE GRADUATE EDUCATION PROGRAM

----------------------------------------- 176
External Services
1. Graduate School Enrolment (New Student) ----------------------------------------- 177
2. Comprehensive Examination (CE) And Validation Examination
----------------------------------------- 178
(VE) Procedures
OFFICE OF THE RESEARCH AND DEVELOPMENT SERVICES

----------------------------------------- 180
Internal Services
1. Request to Conduct Research Works ----------------------------------------- 181
OFFICE OF THE EXTENSION SERVICES

----------------------------------------- 182
External Services
1. Application to Conduct Extension Work ----------------------------------------- 183

----------------------------------------- 184
Internal Services
1. Application to Conduct Extension Work ----------------------------------------- 185
OFFICE OF THE INSTITUTIONAL QUALITY ASSURANCE

----------------------------------------- 186
Internal Services
1. Retrieval of Documents ----------------------------------------- 187
2. Borrowing/Bringing Out of Documents (Only Non-Controlled
----------------------------------------- 188
Documents)
3. Photocopying of Requested Documents ----------------------------------------- 189
OFFICE OF THE RESOURCE GENERATION

----------------------------------------- 190
External Services
1. Rental of Facilities ----------------------------------------- 191
2. Rental of Facilities (New Normal) ----------------------------------------- 193

----------------------------------------- 197
Internal Services
1. Rental of Facilities ----------------------------------------- 198
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Reg. No. 97Q19783
2. Rental of Facilities (New Normal) ----------------------------------------- 200
OFFICE OF THE CAMPUS DISASTER RISK REDUCTION

MANAGEMENT ----------------------------------------- 204
External Services
1. Response to Incidents ----------------------------------------- 206

MANAGEMENT ----------------------------------------- 207
Internal Services
1. Response to Incidents ----------------------------------------- 209
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Reg. No. 97Q19783
OFFICE OF THE VICE PRESIDENT FOR

ADMINISTRATION AND FINANCE
(External Services)
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Reg. No. 97Q19783
1. ISSUANCE OF TRAVEL ORDER

This service is for the issuance of travel order requested by the employee/s.
Office/Division: VICE PRESIDENT FOR ADMINISTRATION AND FINANCE

Classification: Simple
Type of Transaction: Government to Citizen
Who May Avail: Students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Invitation/Communication / request letter from sponsoring agency
Office of the Vice President for Administration & Finance
noted/approved by the University President.
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES
TIME RESPONSIBLE
1. Presents the invitation letter (soft 1.1 Reads and clarifies the content None 1 minute Staff/ Secretary-
copy and hard copy) noted by the of the letter or the (Wala) (1 ka minuto) VPAF Office
University President- VPAF communication.
OFFICE. (Pagabasahon kag pagberipika
(Pagpakita sang imbitasyon nga sang kaundan sang sulat).
napirmahan sang presidenti kag
besi presidenti). 1.2 Prepares the travel order and None 4 minutes Staff/ Secretary-
advises the client to seek (Wala) ( 4 ka minutos) VPAF Office
signatures of the following:
a. Dean/Director
b. Budget Officer
c. VPAF for Non-
Teaching/
d. VPAA for Teaching
e. University President
(Pagapreparahon ang Travel Order

kag hambalan ang kliyente nga
papirmahan sa mga masunod:
Dean, Budget Officer, VPAF para
sa indi manunodlo, VPAA para sa
manunodlo kag sa Presidenti sang
Universidad)
2. Fills out the feedback form. 2. Receives the feedback form. None 1 minute Staff/ Secretary-
(Pagsabat sang feedback form). (Pagabatunon ang feedback (Wala) (1 ka minuto) VPAF Office
form)
3. Submits accomplished Travel 3. Receives and logs copy of the

Order. travel order.
(Pagpasa sang na kumpleto pirma (Pagbaton sang kopya sang Travel
nga Travel Order). Order ang e-lista sa listahan)
None 6 minutes
TOTAL:
(Wala) (6 ka minutos)
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Reg. No. 97Q19783
2. ISSUANCE OF CERTIFICATE OF APPEARANCE


Who May Avail: Stakeholders
1. Official business transaction in the University
PROCESSING PERSON
TIME RESPONSIBLE
1. Personally requests for the 1.1 Registers in the visitors/clients None 1 minute Staff/ Secretary-
issuance of certificate of logbook (Wala) (1 ka minuto) VPAF Office
appearance (Pagsulat sang ngalan sa
(Personal nga pagpangayo sang logbook para sa bisita).
sertipikasyon).
1.2 Prepares the requested None 1 minute Staff/ Secretary-
certification (Wala) (1 ka minuto) VPAF Office
(Pagpreparar sang
ginapangabay nga
sertipikasyon.)
form)
None 3 minutes
TOTAL:
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Reg. No. 97Q19783
OFFICE OF THE VICE PRESIDENT FOR

ADMINISTRATION AND FINANCE
(Internal Services)
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Reg. No. 97Q19783
1. ISSUANCE OF TRAVEL ORDER


Who May Avail: All NISU Employees
1. Invitation/Communication / request letter from sponsoring agency
Office of the Vice President for Administration & Finance
noted/approved by the University President.
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents the invitation letter (soft 1.1 Reads and clarifies the content None 1 minute Staff/ Secretary-
copy and hard copy) noted by the of the letter or the (Wala) (1 ka minuto) VPAF Office
University President- VPAF communication.
OFFICE. (Pagabasahon kag pagberipika
(Pagpakita sang imbitasyon nga sang kaundan sang sulat).
napirmahan sang presidenti kag
besi presidenti). 1.2 Prepares the travel order and None 4 minutes Staff/ Secretary-
advises the client to seek (Wala) ( 4 ka minutos) VPAF Office
signatures of the following:
a. Dean/Director
b. Budget Officer
c. VPAF for Non-
Teaching/
d. VPAA for Teaching
e. University President
(Pagapreparahon ang Travel Order

kag hambalan ang kliyente nga
papirmahan sa mga masunod:
Dean, Budget Officer, VPAF para
sa indi manunodlo, VPAA para sa
manunodlo kag sa Presidenti sang
Universidad)
form)
3. Submits accomplished Travel 3. Receives and logs copy of the

Order. travel order.
(Pagpasa sang na kumpleto pirma (Pagbaton sang kopya sang
nga Travel Order). Travel Order ang e-lista sa
listahan)
None 6 minutes
TOTAL:
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Reg. No. 97Q19783
2. ISSUANCE OF UNIVERSITY CLEARANCE

This service is for tissuance of travel order requested by the employee/s.
1. Approved letter request for retirement, separation, leave by the
immediate supervisors.
PROCESSING PERSON
TIME RESPONSIBLE
1. Submits approved letter of 1.1 Receives approved request None 1 minute Staff/ Secretary-
request at the VPAF office. letter from the faculty/staff (Wala) (1 ka minuto) VPAF Office
(Paghatag sang sulat kon ano (Pagbaton sang aprobado nga
ang ginapangabay.) ginpangabay halin
empleyado.)
1.2 Registers in the visitors/clients None 1 minute Staff/ Secretary-

logbook (Wala) (1 ka minuto) VPAF Office
(Pagsulat sang ngalan sa
logbook para sa bisita).
1.3 Prepares the None 1 minute

requesteddocument needed. (Wala) (1 ka minuto)
(Pag-preparar sang
dokumento nga
ginakinahanglan).
2. Fills out the feedback form. 2. Receives the feedback form. None 2 minutes Staff/ Secretary-
(Pagsabat sang feedback form). (Pagabatunon ang feedback (Wala) (2 ka minutos) VPAF Office
form)
None 5 minutes
TOTAL:
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Reg. No. 97Q19783
3. ISSUANCE OF CERTIFICATE OF APPEARANCE


1. Official business transaction in the University
PROCESSING PERSON
TIME RESPONSIBLE
1. Personally requests for the 1.1 Registers in the visitors/clients None 1 minute Staff/ Secretary-
issuance of certificate of logbook (Wala) (1 ka minuto) VPAF Office
appearance (Pagsulat sang ngalan sa
(Personal nga pagpangayo sang logbook para sa bisita).
sertipikasyon).
1.2 Prepares the requested None 1 minute Staff/ Secretary-
certification (Wala) (1 ka minuto) VPAF Office
(Pagpreparar sang
ginapangabay nga
sertipikasyon.)
form)
None 3 minutes
TOTAL:
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Reg. No. 97Q19783

(ADMINISTRATION)
(External Services)
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Reg. No. 97Q19783
1. ISSUANCE OF SERVICE RECORD OR CERTIFICATION OF LEAVE WITHOUT PAY

This service includes the issuance of service record and certification of leave without pay of employees.
Office or Division: Chief Administrative Officer - Administration

Type of Transaction: G2C – Government to Citizen
Who may avail: Retirees and Other private individuals
CHECKLISTS OF REQUIREMENTS WHERE TO SECURE
NONE N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Make a request verbally or via 1.1 Inquires what particular None 1 minute Administrative
online or through text message. purpose it may serve. (Wala) (1 ka minuto) Assistant
(Pagpangabay sang mga (Usisaon ang tinutuyo sang
ginakinahanglan nga dokumento dokumento).
paagi sa pagkadto personal ukon
paagi sa email o sa text). 1.2 Retrieves record from the None 5 minutes Administrative
database or from the 201 files. (Wala) (5 ka minutos) Assistant
(Kuhaon ang mga datus sa
kompyuter ukon sa 201 files).
1.3 Prepares and print the service None 3 minutes Administrative

record/certification of leave (Wala) (3 ka minutos) Assistant
without pay request.
(Ipreparar kag imprintahon ang
ginapangayo nga dokumento).
2. Fill out the feedback form. 2. Receives the feedback form and
(Sabtan ang feedback form). release the requested documents
(Service Record/Certification of
leave without pay).
(Batunon ang feedback form kag
ihatag ang ginapangayo nga
dokumento).
3. Acknowledged receipt of the None 1 minutes Administrative

document. (Wala) (1 ka minutos) Assistant
(Batunon ang dokumento).
None 10 minutes
TOTAL:
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Reg. No. 97Q19783

(ADMINISTRATION)
(Internal Services)
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Reg. No. 97Q19783
1. ISSUANCE OF SERVICE RECORD OR CERTIFICATION OF LEAVE WITHOUT PAY

This service includes the issuance of service record and certification of leave without pay of employees.

Who may avail: All NISU Employees
NONE N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Make a request verbally or via 1.1 Inquires what particular None 1 minute Administrative
online or through text message. purpose it may serve. (Wala) (1 ka minuto) Assistant
paagi sa email o sa text). 1.2 Retrieves record from the None 5 minutes Administrative
database or from the 201 files. (Wala) (5 ka minutos) Assistant
1.3 Prepares and print the service None 3 minutes Administrative

record/certification of leave (Wala) (3 ka minutos) Assistant
without pay request.
(Ipreparar kag imprintahon ang
ginapangayo nga dokumento).
(Sabtan ang feedback form). release the requested documents
(Service Record/Certification of
leave without pay).
dokumento).
3. Acknowledged receipt of the None 1 minutes Administrative

None 10 minutes
TOTAL:
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Reg. No. 97Q19783
2. RECOMMENDATION FOR APPROVAL OF TRAVEL ORDER, APPLICATION FOR LEAVE AND OTHER
REQUESTS RELATIVE TO ADMINISTRATIVE SERVICES
This service includes the recommendation for approval of travel orders, application for leave, or other requests under
administrative services.

NONE N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Present the document for signature 1.1 Received/Acknowledged the None 1 minute Administrative
(Pagpakita sng dokumento para sa document. (Wala) (1 ka minuto) Assistant
pagpamerma). (Pagbaton sang dokumento)
1.2 Forward the documents to the None 1 minutes Administrative

Chief Administrative Officer for (Wala) (1 ka minutos) Assistant
approval/recommendation.
(Ipasa ang dokumento sa CAO
para sa pagpa-
aproba/rekomendasyon).
(Sabtan ang feedback form). return the
approved/recommended
documents.
isulat sa logbook).
3. Acknowledges receipt of the None 1 minutes Administrative

(Batunon ang dokumento)
None 3 minutes
TOTAL:
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Estancia, Iloilo
Reg. No. 97Q19783
OFFICE OF THE INSTITUTIONAL PLANNING AND

DEVELOPMENT
(External Services)
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Reg. No. 97Q19783
1. REQUEST OF ISSUANCE OF DOCUMENTS
Office/Division: INSTITUTIONAL PLANNING AND DEVELOPMENT OFFICE

1. Request letter address to the University President signifying the intent,
needed information and purpose.
PROCESSING PERSON
TIME RESPONSIBLE
1. Sends request at the IPDU Office 1.1 Receives approved request letter None 3 minutes IPDU
or via IPDU email. from the office of the University (Wala) (3 ka minutos) Director/Office
(Pagpadala sang ginapangabay sa President. Secretary
opisina sang IPDU ukonpaagi sa (Pagbaton sang aprobado nga
email sang IPDU). ginpangabay halin sa opisina
sang presidente).
1.2 Registers in the visitors/client’s None 1 minute IPDU

logbook. (Wala) (1 ka minuto) Director/Office
(Pagsulat sang ngalan sa logbook Secretary
para sa bisita).
1.3 Verifies the availability of the None 1 day IPDU

document or information needed. (Wala) (1 ka adlaw) Director/Office
(Pag-usisa kon yara ang Secretary
dokumento nga ginakinahanglan).
1.4 Accesses the document or None 10 minutes IPDU

information needed by (Wala) (10 ka minutos) Director/Office
photocopying or e-copying. Secretary
(Kuhaon ang dokumento kag
kopyahon).
2. Fill out the feedback form. 2. Receives the feedback form and None 4 minutes IPDU
(Sabtan ang feedback form). gives the document to the client. (Wala) (4 ka minutos) Director/Office
(Batunon ang feedback form kag Secretary
ihatag ang dokumento sa
nagapangayo).
1 day and 18
None minutes
TOTAL:
(Wala) (1 ka adlaw kag 18
ka minutos)
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Reg. No. 97Q19783
OFFICE OF THE INSTITUTIONAL PLANNING AND

DEVELOPMENT
(Internal Services)
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Estancia, Iloilo
Reg. No. 97Q19783
1. REQUEST OF ISSUANCE OF DOCUMENTS
Office/Division: INSTITUTIONAL PLANNING AND DEVELOPMENT OFFICE

1. Request letter address to the University President signifying the intent,
needed information and purpose.
PROCESSING PERSON
TIME RESPONSIBLE
1. Sends request at the IPDU Office 1.1 Receives approved request letter None 3 minutes IPDU
or via IPDU email. from the office of the University (Wala) (3 ka minutos) Director/Office
(Pagpadala sang ginapangabay sa President. Secretary
opisina sang IPDU ukonpaagi sa (Pagbaton sang aprobado nga
email sang IPDU). ginpangabay halin sa opisina
sang presidente).
1.2 Registers in the visitors/client’s None 1 minute IPDU

logbook. (Wala) (1 ka minuto) Director/Office
(Pagsulat sang ngalan sa logbook Secretary
para sa bisita).
1.3 Verifies the availability of the None 1 day IPDU

document or information needed. (Wala) (1 ka adlaw) Director/Office
(Pag-usisa kon yara ang Secretary
dokumento nga ginakinahanglan).
1.4 Accesses the document or None 10 minutes IPDU

information needed by (Wala) (10 ka minutos) Director/Office
photocopying or e-copying. Secretary
(Kuhaon ang dokumento kag
kopyahon).
2. Fill out the feedback form. 2. Receives the feedback form and None 4 minutes IPDU
(Sabtan ang feedback form). gives the document to the client. (Wala) (4 ka minutos) Director/Office
(Batunon ang feedback form kag Secretary
ihatag ang dokumento sa
nagapangayo).
1 day and 18
None minutes
TOTAL:
ka minutos)
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Reg. No. 97Q19783

(External Services)
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1. STUDENT INFORMATION MANAGEMENT SYSTEM TECHNICAL SUPPORT

This service is for the Student Information Management System Technical Support.
Office/Division: MANAGEMENT INFORMATION SYSTEM OFFICE
Who May Avail: Incoming Freshmen, Transferees & Students
None N/A
PROCESSING PERSON
TIME RESPONSIBLE
3. Sends request though online 3.1 Support Staff reads and evaluates None 1 minute MIS Director/MIS
messaging platforms or visit the online query. (Wala) (1 ka minuto) Staff
MIS Office. (Pagbasa sang ginpadala sa
(Pagpadala sang request paagi sa online palamangkutanon).
mga Online Messaging Platforms
3.2 Support Staff will ask necessary None 1 minute MIS Director/MIS
ukon pagkadto sa opisina ka MIS).
information (Student/Applicant ID (Wala) (1 ka minuto) Staff
and Active Email Address).
(Magapamangkot sang
kinahangalanon nga
impormasyon).
3.3 Updating of Student/Applicant’s None 3 minutes MIS Director/MIS
Profile. (Wala) (3 ka minutos) Staff
(I-update ang mga impormasyon.)
3.4 Support Staff will answer the None 5 minutes MIS Director/MIS
queries and provide specific (Wala) (5 ka minutos) Staff
instruction.
(Paghatag sang nakaigo nga mga
sabat sa mga pamangkutanon).
3.5 If issues cannot be resolved None 1 minute MIS Director/MIS
immediately, it will be forwarded (Wala) (1 ka minuto) Staff
to the systems developer for
intensive troubleshooting.
(Kung ang problema indi
masolbar gilayon, igapasa sa
system developer para sa
nagakaigo nga solusyon).
4. Fill out the feedback form. 3. The Staff receives the feedback None 1 day and 2 minutes MIS Director/MIS
(Sabtan ang feedback form). form and verifies the status and (Wala) (1 ka adlaw kag 2 Staff
reports the recommendations for ka minutos)
appropriate action.
(Batunon feedback form kag
usisaon ang istado sang problema
para sa nagakaigo nga solusyon.)
4. Acknowledges receipt of the
services.
(Pagbaton sang serbisyo).
1 day and 13
None minutes
TOTAL:
ka minutos)
27
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
28
Estancia, Iloilo
Reg. No. 97Q19783
1. MAINTENANCE OF ICT INFRASTRUCTURE

This service is for the maintenance of the ICT Infrastructure requested by the employees.

1. Request Form MIS Office
PROCESSING PERSON
TIME RESPONSIBLE
1. Makes a written/virtual request 1.1 Support Staff will create None 1 minute MIS Director/MIS
(Maghimo sang sulat ukon birtwal support ticket on the system (Wala) (1 ka minuto) Staff
nga pagpangabay sang serbisyo). and assign to appropriate
personnel.
(Ang Support Staff magahimo
sang ticket number kag ihatag
sa natungdan nga tawo).
1.2 Inform the technician None 5 minutes MIS Director/MIS

concerned of the details of the (Wala) (5 ka minutos) Staff
technical issue.
(Pahibaluon ang teknisyan
sang detayle sang serbisyo).
1.3 Technician checks the problem None 1 day MIS Director/MIS

and will perform appropriate (Wala) (1 ka adlaw) Staff
action.
(Lantawon sang teknisyan ang
problema kag hatagan sang
1.4 Fill out form and write down None 1 minute MIS Director/MIS
recommendations. (Wala) (1 ka minuto) Staff
(Pagsulat sang teknisyan sang
nagakaigo nga
rekomendasyon sa nakita nga
problema).
2. Fill out the feedback form. 2. The Supervisor receives the None 4 minutes MIS Director/MIS
(Sabtan ang feedback form). feedback form and verifies the (Wala) (4 ka minutos) Staff
status and reports the
recommendations for appropriate
action.
usisaon ang istado sang
problema para sa nagakaigo nga
solusyon.)

services.
1 day and 11
None minutes
TOTAL:
ka minutos)
29
Estancia, Iloilo
Reg. No. 97Q19783
2. INSTALLATION OF INTERNET CONNECTIONS TO ACADEMIC AND ADMINISTRATIVE OFFICES

This service is for the installation of internet connections to Academic and Administrative Offices of NISU.
1. Request Form MIS Office
PROCESSING PERSON
TIME RESPONSIBLE
1. Makes a written/virtual request 1.1 Support Staff will create None 1 minute MIS Director/MIS
(Maghimo sang sulat ukon birtwal support ticket on the system (Wala) (1 ka minuto) Staff
nga pagpangabay sang serbisyo). and assign to appropriate
personnel.
(Ang Support Staff magahimo
sang ticket number kag ihatag
sa tungdan nga tawo).
1.2 Supervisor shall approve the None 1 minute MIS Director/MIS

work order. (Wala) (1 ka minuto) Staff
(Paaprobahan ang ginatuyo
nga trabaho).
1.3 Technician concerned will be None 5 minutes

given the job order (Wala) (5 ka minutos) MIS Director/MIS
(Ihatag sa Teknisyan ang Staff
ulubrahon).
1.4 Technician survey the area None 1 day MIS Director/MIS

and will install internet cables. (Wala) (1 ka adlaw) Staff
(Lantawon sang teknisyan ang
lugar kag instolan ka internet
cables).
1.5 End User shall sign to conform None 1 minute MIS Director/MIS
on the work perform in the job (Wala) (1 ka minuto) Staff
order or recommendation of
the technician.
(Ang Kliyente magaperma
matapos hatagan solusyon
ang problema).
2. Fill out the feedback form. 2. The Supervisor receives the None 4 minutes MIS Director/MIS
(Sabtan ang feedback form). feedback form and verifies the (Wala) (4 ka minutos) Staff
status and reports the
recommendations for appropriate
action.
solusyon.)
services.
1 day and 12
None minutes
TOTAL:
ka minutos)
30
Estancia, Iloilo
Reg. No. 97Q19783
3. STUDENT INFORMATION MANAGEMENT SYSTEM TECHNICAL SUPPORT

This service is for the Student Information Management System Technical Support.
None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Sends request though online 1.1 Support Staff reads and None 1 minute MIS Director/MIS
messaging platforms or visit the evaluates online query. (Wala) (1 ka minuto) Staff
MIS Office. (Pagbasa sang ginpadala sa
(Pagpadala sang request paagi sa online palamangkutanon).
mga Online Messaging Platforms
1.2 Support Staff will ask None 1 minute MIS Director/MIS
ukon pagkadto sa opisina ka MIS).
necessary information (User ID (Wala) (1 ka minuto) Staff
and Active Email Address).
(Magapamangkot sang
kinahangalanon nga
impormasyon).
1.3 Updating of Faculty Profile. None 3 minutes MIS Director/MIS
(I-update ang mga (Wala) (3 ka minutos) Staff
impormasyon.)
1.4 Support Staff will answer the None 5 minutes MIS Director/MIS
queries and provide specific (Wala) (5 ka minutos) Staff
instruction.
(Paghatag sang nakaigo nga
mga sabat sa mga
pamangkutanon).
1.5 If issues cannot be resolved None 1 minute MIS Director/MIS
immediately, it will be (Wala) (1 ka minuto) Staff
forwarded to the systems
developer for intensive
troubleshooting.
(Kung ang problema indi
masolbar gilayon, igapasa sa
system developer para sa
2. Fill out the feedback form. 2. The Staff receives the feedback None 1 day and 2 minutes MIS Director/MIS
(Sabtan ang feedback form). form and verifies the status and (Wala) (1 ka adlaw kag 2 Staff
reports the recommendations for ka minutos)
appropriate action.
solusyon.)
services.
1 day and 13
None minutes
TOTAL:
ka minutos)
31
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
32
Estancia, Iloilo
Reg. No. 97Q19783
1. ISSUANCE OF CERTIFICATION
This service includes the issuance of certifications such as cert. of employment, cert of leave without pay and record of
employment of employees.
Office/Division: HUMAN RESOURCE MANAGEMENT OFFICE

Who May Avail: Retirees and Other Private Individuals
None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Makes a request verbally or via 1.1 Inquires what particular None 1 minute HRMO/Assistant
online or through text message. purpose it may serve. (Wala) (1 ka minuto)
paagi sa email o sa text). 1.2 Retrieves record from the None 5 minutes HRMO/Assistant
database or from the 201 files. (Wala) (5 ka minutos)
1.3 Prepares, prints and release None 10 minutes HRMO/Assistant

the requests. (Wala) (10 ka minutos)
(Ipreparar, imprintahon kag
dokumento).
2. Fill out the feedback form. 2. Receives the feedback form and None 3 minutes HRMO/Assistant
(Sabtan ang feedback form). records in the logbook and affix (Wala) (3 ka minutos)
the signature of the client.
isulat sa logbook kag
papirmahon ang kliyente).

document.
None 19 minutes
TOTAL:
33
Estancia, Iloilo
Reg. No. 97Q19783
2. RECEIVING OF WALK IN OR ONLINE APPLICATION LETTER

Who May Avail: Other Private Individuals
None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Submission of Application (Walk 1. Receives and acknowledges None 1 minute HRMO/Assistant
in) receipt of application letter and (Wala) (1 ka minuto)
(Pagsumitir sang application inform if there is a vacancy.
letter.) (Batunon kag petsahan kag
pahibaluon kon may bakante.)
2. Submission of Application (Online) 2. Receives and acknowledges None 1 minute HRMO/Assistant

(Pagsumitir sang application letter receipt of application letter and (Wala) (1 ka minuto)
pinaagi sa email) inform if there is a vacancy
(Batunon kag petsahan kag
3. Fill out the feedback form. 3. Receives the feedback form. None 2 minutes HRMO/Assistant
(Sabtan ang feedback form). (Batunon ang feedback form). (Wala) (2 ka minutos)
None 4 minutes
TOTAL:
34
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
35
Estancia, Iloilo
Reg. No. 97Q19783
This service includes the issuance of certifications such as cert. of employment, cert of leave without pay and record of
employment of employees.

None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Makes a request verbally or via 1.1 Inquires what particular None 1 minute HRMO/Assistant
online or through text message. purpose it may serve. (Wala) (1 ka minuto)
paagi sa email o sa text). 1.2 Retrieves record from the None 5 minutes HRMO/Assistant
database or from the 201 files. (Wala) (5 ka minutos)
1.3 Prepares, prints and release None 10 minutes HRMO/Assistant

the requests. (Wala) (10 ka minutos)
(Ipreparar, imprintahon kag
dokumento).
2. Fill out the feedback form. 2. Receives the feedback form and None 3 minutes HRMO/Assistant
(Sabtan ang feedback form). records in the logbook and affix (Wala) (3 ka minutos)
the signature of the client.
isulat sa logbook kag
papirmahon ang kliyente).

document.
None 19 minutes
TOTAL:
36
Estancia, Iloilo
Reg. No. 97Q19783
2. RECEIVING OF WALK IN OR ONLINE APPLICATION LETTER

None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Submission of Application (Walk 1. Receives and acknowledges None 1 minute HRMO/Assistant
in) receipt of application letter and (Wala) (1 ka minuto)
(Pagsumitir sang application inform if there is a vacancy.
letter.) (Batunon kag petsahan kag
2. Submission of Application (Online) 2. Receives and acknowledges None 1 minute HRMO/Assistant

(Pagsumitir sang application letter receipt of application letter and (Wala) (1 ka minuto)
pinaagi sa email) inform if there is a vacancy
(Batunon kag petsahan kag
3. Fill out the feedback form. 3. Receives the feedback form. None 2 minutes HRMO/Assistant
None 4 minutes
TOTAL:
37
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
38
Estancia, Iloilo
Reg. No. 97Q19783
1. CONDUCT OF UNIVERSITY VEHICLE (OUTGOING)

This service deals with the conduct of outgoing university vehicle.
Office/Division: CIVIL SECURITY AND SAFETY OFFICE

PROCESSING PERSON
TIME RESPONSIBLE
1. Presents to the Guard on Duty the 1.1 Receives and checks the trip None 1 minute Security Guard on
approved trip ticket and pass slip. ticket and pass slip (Wala) (1 ka minuto) duty
(Ipakita sa guard nga naka duty (Batunon kag usisaon ang trip
ang aprobado nga trip ticket ukon ticket kag ang pass slip)
pass slip.)
1.2 Opens the gate and gives the None 1 minute Security Guard on
driver the go signal. (Wala) (1 ka minuto) duty
(Abrihan ang gate kag hatagan
signalis sa paglakat)
2. Fills out the feedback form. 2. Receives the feedback form. None 2 minutes Security Guard on
(Sabtan ang feedback form). (Batunon ang feedback form). (Wala) (2 ka minutos) duty
None 4 minutes
TOTAL:
39
Estancia, Iloilo
Reg. No. 97Q19783
2. CONDUCT OF VISITORS
This service deals with the conduct of visitors.

PROCESSING PERSON
TIME RESPONSIBLE
1. Presents valid ID and Vac. Cert. 1.1 Receives and checks the valid None 1 minute Security Guard on
(Magpakita sang ID kag Vac Cert.) ID. (Wala) (1 ka minuto) duty
(Batunon kag usisaon ang ID)
1.2 Writes in the visitor’s logbook

his name, address, contact None 1 minute Security Guard on
number, purpose and (Wala) (1 ka minuto) duty
signature.
(Magsulat sa logbook sang
ngalan, address, contact
number, rason sang pagbisita
kag pirma).
1.3 Issues visitor’s pass ID in None 1 minute Security Guard on

exchange for his/her ID. (Wala) (1 ka minuto) duty
(Hatagan sang ID para sa
bisita kag ibilin ang ID).
1.4 Directs the visitor to the office None 3 minutes Security Guard on
to be visited (Wala) (3 ka minutos) duty
(Giyahan ang bisita kon diin
sya nga opisina magabisita).
None 8 minutes
TOTAL:
40
Estancia, Iloilo
Reg. No. 97Q19783
3. CONDUCT OF UNIVERSITY VEHICLES (INCOMING)

This service deals with the conduct of incoming university vehicles.

PROCESSING PERSON
TIME RESPONSIBLE
1. Presents the vehicle for inspection. 1.1 Stops the vehicle and None 1 minute Security Guard on
(Iplastar ang salakyan para sa conducts the inspection. (Wala) (1 ka minuto) duty
pag-usisa). (Papunduhon ang salakyan
kag maghimo sang pag-usisa).
1.2 Logs the names of the None 1 minute Security Guard on

passengers and their cargoes. (Wala) (1 ka minuto) duty
(Listahon ang ngalan sang
pasahero kag mga
kargamento).
1.3 Directs the vehicle to proceeds None 1 minute Security Guard on

to the garage. (Wala) (1 ka minuto) duty
(Manduan nga magderetso na
sa garahe).
None 5 minutes
TOTAL:
41
Estancia, Iloilo
Reg. No. 97Q19783
4. CONDUCT OF PRIVATE VEHICLES (INCOMING)

This service deals with the conduct of incoming private vehicles.

PROCESSING PERSON
TIME RESPONSIBLE
1. Presents valid ID and Vac. Cert. 1.1 Stops the vehicle and conducts None 1 minute Security Guard on
(Magpakita sang ID kag Vac the inspection. (Wala) (1 ka minuto) duty
Cert.). (Papunduhon ang salakyan
1.2 Logs the names of the None 3 minutes Security Guard on

passengers and their cargoes. (Wala) (3 ka minutos) duty
pasahero kag mga
kargamento).

1.4 Directs the visitor to the office None 1 minute Security Guard on
to be visited. (Wala) (1 ka minuto) duty
None 8 minutes
TOTAL:
42
Estancia, Iloilo
Reg. No. 97Q19783
5. CONDUCT OF PRIVATE VEHICLES (OUTGOING)

This service deals with the conduct of outgoing private vehicles.

PROCESSING PERSON
TIME RESPONSIBLE
1. Return the Vistors ID Pass. 1. Receives the visitors ID Pass None 1 minute Security Guard on
(Ibalik ang visitors ID Pass). and directs the car to the exit (Wala) (1 ka minuto) duty
gate.
(Batunon ang ID para sa bisita
kag giyahan ang salakyan pa
gwa sa exit gate).
None 3 minutes
TOTAL:
43
Estancia, Iloilo
Reg. No. 97Q19783
6. INSPECTION OF SCHOOL ID AND UNIFORM

This service deals with the inspection of school ID and uniform.

Who May Avail: Students and Stakeholders
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents Valid School ID and 1.1 Inspects the ID and the None 1 minute Security Guard on
Wearing of Proper Uniform and Uniform. (Wala) (1 ka minuto) duty
wearing of facemask and face (Usisaon ang ID kag unipormi
shield sang estudyante).
(Ipakita ang ID sang skwelahan
kag ang nagakaangay nga 1.2 Allows the students to enter
unipormi pang estudyante nga the campus.
nagasuksok sang face mask kag (Tugutan na ang estudyante
face shield). nga magsulod sa campus).
None 3 minutes
TOTAL:
44
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
45
Estancia, Iloilo
Reg. No. 97Q19783
1. CONDUCT OF UNIVERSITY VEHICLE (OUTGOING)

This service deals with the conduct of outgoing university vehicle.

PROCESSING PERSON
TIME RESPONSIBLE
1. Presents to the Guard on Duty the 1.1 Receives and checks the trip None 1 minute Security Guard on
approved trip ticket and pass slip. ticket and pass slip (Wala) (1 ka minuto) duty
(Ipakita sa guard nga naka duty (Batunon kag usisaon ang trip
ang aprobado nga trip ticket ukon ticket kag ang pass slip)
pass slip.)
1.2 Opens the gate and gives the None 1 minute Security Guard on
driver the go signal. (Wala) (1 ka minuto) duty
(Abrihan ang gate kag hatagan
signalis sa paglakat)
None 4 minutes
TOTAL:
46
Estancia, Iloilo
Reg. No. 97Q19783
2. CONDUCT OF UNIVERSITY VEHICLES (INCOMING)

This service deals with the conduct of incoming university vehicles.

PROCESSING PERSON
TIME RESPONSIBLE
1. Presents the vehicle for inspection. 1.1 Stops the vehicle and None 1 minute Security Guard on
(Iplastar ang salakyan para sa conducts the inspection. (Wala) (1 ka minuto) duty
pag-usisa). (Papunduhon ang salakyan
1.2 Logs the names of the None 1 minute Security Guard on

passengers and their cargoes. (Wala) (1 ka minuto) duty
pasahero kag mga
kargamento).
1.3 Directs the vehicle to proceeds None 1 minute Security Guard on

to the garage. (Wala) (1 ka minuto) duty
(Manduan nga magderetso na
sa garahe).
None 5 minutes
TOTAL:
47
Estancia, Iloilo
Reg. No. 97Q19783
3. CONDUCT OF PRIVATE VEHICLES (INCOMING)

This service deals with the conduct of incoming private vehicles.

PROCESSING PERSON
TIME RESPONSIBLE
1. Presents valid ID and Vac. Cert. 1.1 Stops the vehicle and conducts None 1 minute Security Guard on
(Magpakita sang ID kag Vac the inspection. (Wala) (1 ka minuto) duty
Cert.). (Papunduhon ang salakyan
1.2 Logs the names of the None 3 minutes Security Guard on

passengers and their cargoes. (Wala) (3 ka minutos) duty
pasahero kag mga
kargamento).

1.4 Directs the visitor to the office None 1 minute Security Guard on
to be visited. (Wala) (1 ka minuto) duty
None 8 minutes
TOTAL:
48
Estancia, Iloilo
Reg. No. 97Q19783
4. CONDUCT OF PRIVATE VEHICLES (OUTGOING)

This service deals with the conduct of outgoing private vehicles.

PROCESSING PERSON
TIME RESPONSIBLE
1. Return the Vistors ID Pass. 1. Receives the visitors ID Pass None 1 minute Security Guard on
(Ibalik ang visitors ID Pass). and directs the car to the exit (Wala) (1 ka minuto) duty
gate.
(Batunon ang ID para sa bisita
kag giyahan ang salakyan pa
gwa sa exit gate).
None 3 minutes
TOTAL:
49
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
50
Estancia, Iloilo
Reg. No. 97Q19783
1. ISSUANCE OF TRIP TICKET

This service includes the issuance of trip ticket for travel.
Office/Division: MOTORPOOL
2. Trip Ticket form Motorpool Office
PROCESSING PERSON
TIME RESPONSIBLE
3. Presents approved travel order or 3. Receives and checks the None 1 minute Motorpool Personnel
letter request or forward a scanned document presented. (Wala) (1 ka minuto)
Travel Order and approved (Batunon kag sikyaron ang
Request Letter to Motorpool mga dokumento sa pagbyahe).
Facebook account or Text or Call
Motorpool number.
(Mag presenter sang aprubado
nga sulat sa paglakat ukon
magpadala sang na scan nga
aprubado nga dokumento sa
pagbyahe ukon magtext/tawag sa
numero sang Motorpool).
4. Provides trip ticket for 4. Accomplishes trip ticket None 5 minutes Motorpool Personnel
processing. form. (Wala) (5 ka minutos)
(Paghatag sang trip ticket para (Himuan sang mga dokumento
ipruseso). ang pgbyahe).
5. Fills out the feedback form. 5. Receives the feedback None 2 minutes Motorpool Personnel
(Sabtan ang feedback form). form. (Wala) (2 ka minutos)
(Batunon ang feedback form).
6. Makes follow-up and wait for 6. Secures approval of trip None 15 minutes Motorpool Personnel
approval. ticket. (Wala) (15 ka minutos)
(Hulaton ang aprubado nga (Pa-aprubahan ang dokumento sa
dokumento sa pagbyahe). pagbyahe
None 23 minutes
TOTAL:
51
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
52
Estancia, Iloilo
Reg. No. 97Q19783
1. ISSUANCE OF TRIP TICKET

This service includes the issuance of trip ticket for travel.
Office/Division: MOTORPOOL
1. Trip Ticket form Motorpool Office
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents approved travel order or 1. Receives and checks the None 1 minute Motorpool Personnel
letter request or forward a scanned document presented. (Wala) (1 ka minuto)
Travel Order and approved (Batunon kag sikyaron ang mga
Request Letter to Motorpool dokumento sa pagbyahe).
Facebook account or Text or Call
Motorpool number.
(Mag presenter sang aprubado
nga sulat sa paglakat ukon
magpadala sang na scan nga
aprubado nga dokumento sa
pagbyahe ukon magtext/tawag sa
numero sang Motorpool).
2. Provides trip ticket for processing. 2. Accomplishes trip ticket form. None 5 minutes Motorpool Personnel
(Paghatag sang trip ticket para (Himuan sang mga dokumento (Wala) (5 ka minutos)
ipruseso). ang pgbyahe).
3. Fills out the feedback form. 3. Receives the feedback form. None 2 minutes Motorpool Personnel
4. Makes follow-up and wait for 4. Secures approval of trip ticket. None 15 minutes Motorpool Personnel
approval. (Pa-aprubahan ang dokumento (Wala) (15 ka minutos)
(Hulaton ang aprubado nga sa pagbyahe
dokumento sa pagbyahe).
None 23 minutes
TOTAL:
53
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
54
Estancia, Iloilo
Reg. No. 97Q19783
1. INSPECTION AND ACCEPTANCE OF SUPPLIES, MATERIALS & EQUIPMENT

This service includes inspection of purchased supplies, materials and equipment.
Office/Division: SUPPLY OFFICE

1. Office Receipt (For Reimbursement)
2. No. of items purchased by the clients (for re-imbursement Supply Office
3. Inspection and Acceptance Report
PROCESSING PERSON
TIME RESPONSIBLE
1. University Inspection Committee None 30 minutes Inspection
inspects the supplies, materials (Wala) (30 ka minutos) Committee
and equipment as to
specification, quantity and
quality.
(Ang Komitiba magsekyar sang
mga nag-alabot nga mga
kagamitan suno sa
spesipikasyon, kantidad kag
kalidad).
2. Supply Officer accepts the None Supply Officer

supplies, materials and (Wala)
equipment.
(Ang Supply Officer magabaton
sang mga kagamitan).
3. Inspection Committee and None Inspection

Supply Officer signs the (Wala) Committee &
inspection amd Acceptance Supply Officer
Report.
(Ang Komitiba kag Supply Officer
magapirma sa Isnpection and
Acceptance Report).
4. Fill out feedback form. 5. Receives the feeback form and None 30 minutes Supply Officer/Staff
(Sabatan ang feedback form). informs the end user/requisitioner (Wala) (30 ka minutos)
of the availability of supplies,
mateerials and equipment.
(Batunon ang nasabtan nga
feedback form kag magpahibalo
sa nagapangabay nga ang
kagamitan nag-abot na).
6. Requisitioner inspects the Requisitioner

supplies, materials and
equipment.
(Ang requisitioner maga sekyar
asng materyales, kinahanglanon
kag gamiton).
None 60 minutes
TOTAL:
55
Estancia, Iloilo
Reg. No. 97Q19783
2. ISSUANCE OF SUPPLIES, MATERIALS & EQUIPMENT

This service includes issuance of supplies, materials and equipment.

1. Property Acknowledgement Receipt (Above 50,000.00) Supply Office
2. Inventory Custodian Slip (Below 50,000.00)
3. Requisition Issue Slip (Consumables Office supplies)
PROCESSING PERSON
TIME RESPONSIBLE
1. Supply Office prepares RIS/ICS None 30 minutes Supply Officer/Staff
for supplies and materials and (Wala) (30 ka minutos)
PAR for equipment.
(Pagpreparar sang PAR/ICS
para sa kinahanglanon kag
materyales kag PAR para sa
mga galamiton).
2. Supply Officer signs RIS and Supply Officer

PAR.
(Pagpirma sangRIS/ICS kag
PAR).
3. Requisitioner signs RIS and PAR. Requisitioner

(Pagpirma sang RIS/ICS kag
PAR).
4. Fill out feedback form. 5. Receives the feedback form. Supply Officer/Staff
(Sabatan ang feedback form). (Batunon ang feedback form).

supplies, materials and equipment.
kag gamiton).
None 30 minutes
TOTAL:
56
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
57
Estancia, Iloilo
Reg. No. 97Q19783
1. INSPECTION AND ACCEPTANCE OF SUPPLIES, MATERIALS & EQUIPMENT

This service includes inspection of purchased supplies, materials and equipment.

1. Office Receipt (For Reimbursement)
2. No. of items purchased by the clients (for re-imbursement Supply Office
3. Inspection and Acceptance Report
PROCESSING PERSON
TIME RESPONSIBLE
1. University Inspection Committee None 30 minutes Inspection
inspects the supplies, materials (Wala) (30 ka minutos) Committee
and equipment as to
specification, quantity and
quality.
(Ang Komitiba magsekyar sang
mga nag-alabot nga mga
kagamitan suno sa
spesipikasyon, kantidad kag
kalidad).
2. Supply Officer accepts the None Supply Officer

supplies, materials and (Wala)
equipment.
(Ang Supply Officer magabaton
sang mga kagamitan).
3. Inspection Committee and None Inspection

Supply Officer signs the (Wala) Committee &
inspection amd Acceptance Supply Officer
Report.
(Ang Komitiba kag Supply Officer
magapirma sa Isnpection and
Acceptance Report).
4. Fill out feedback form. 5. Receives the feeback form and None 30 minutes Supply Officer/Staff
(Sabatan ang feedback form). informs the end user/requisitioner (Wala) (30 ka minutos)
of the availability of supplies,
mateerials and equipment.
(Batunon ang nasabtan nga
feedback form kag magpahibalo
sa nagapangabay nga ang
kagamitan nag-abot na).

supplies, materials and
equipment.
kag gamiton).
None 60 minutes
TOTAL:
58
Estancia, Iloilo
Reg. No. 97Q19783
2. ISSUANCE OF SUPPLIES, MATERIALS & EQUIPMENT

This service includes issuance of supplies, materials and equipment.

1. Property Acknowledgement Receipt (Above 50,000.00) Supply Office
2. Inventory Custodian Slip (Below 50,000.00)
3. Requisition Issue Slip (Consumables Office supplies)
PROCESSING PERSON
TIME RESPONSIBLE
1. Supply Office prepares RIS/ICS None 30 minutes Supply Officer/Staff
for supplies and materials and (Wala) (30 ka minutos)
PAR for equipment.
(Pagpreparar sang PAR/ICS
para sa kinahanglanon kag
materyales kag PAR para sa
mga galamiton).
2. Supply Officer signs RIS and Supply Officer

PAR.
(Pagpirma sangRIS/ICS kag
PAR).
3. Requisitioner signs RIS and PAR. Requisitioner

(Pagpirma sang RIS/ICS kag
PAR).
4. Fill out feedback form. 5. Receives the feedback form. Supply Officer/Staff
(Sabatan ang feedback form). (Batunon ang feedback form).

supplies, materials and equipment.
kag gamiton).
None 30 minutes
TOTAL:
59
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
60
Estancia, Iloilo
Reg. No. 97Q19783
1. REQUEST FOR SUPPLIES, MATERIALS & EQUIPMENT

This service includes request for supplies, materials and equipment.
Office or Division: PROCUREMENT OFFICE

Who may avail: Students
1. Purchase Request Form: (3 Copies) Procurement Office
2. Duly Signed by the End-user
3. Duly Signed & Approved by the Recommending Officer
4. Duly Signed & Approved by the Head of the Institution
5. Approved Project Procurement Management Plan (PPMP)
6. BAC Resolution
PROCESSING PERSON
TIME RESPONSIBLE
1. The Requisitioner submits the lists None 1 hour Procurement
of supplies and materials to be (Wala) (1 ka oras) Officer/ Assistant
purchased to the Procurement
Office personally or through email.
(Ang mga naga kinahanglan maga
sumite sang ila listahan sang mga
balaklon nga mga galamiton sa
Procurement Office personal o
paagi sa email).
2. Procurement Office counter Procurement

checks the items requested to Officer/ Assistant
the approved Project
Procurement Management Plan
(PPMP).
(Ang taga Procurement Office
maga sekyar sang mga lista nga
balaklon base sa aprobado nga
PPMP)
3. Procurement Office prepares the Procurement

Purchase Request (PR) and Officer/ Assistant
gives back to the Requisitioner
personally or through email.
maga preparar sang PR sang
mga kinahanglanon nga balaklon
kag ihatag balik sa naga
kinahanglan personal or ipadala
paagi sa email).
4. Requisitioner receives PR, print Requisitioner

and routes it for the concerned
signatories.
(Ang naga kinahanglan
magabaton sang PR, printahon
kag papirmahan sa mga naga
kaigo nga manug pirma).
5. Fill out the feedback form. 6. Receives the feedback form. Procurement
(Sabtan ang feedback form). (Batunon ang feedback form). Officer/ Assistant
61
Estancia, Iloilo
Reg. No. 97Q19783
7. Requisitioner submits the signed Requisitioner

and approved PR together with its
approved PPMP back to the
Procurement Office.
(Ang mga nagakinahang- lan
maga sumitir sang aprubado nga
PR kaupod ang iya aprub nga
PPMP balik sa Procurement
Office).
8. Procurement Office submits the Procurement

approved PR to the Budget Officer/ Assistant
office for Approved Budget for
the Contract (ABC).
(Ang taga Supply Office maga
sumitir sang aprubado nga PR
sa Budget Office para ma
himuan ABC).

approved PR and ABC to the Officer/ Assistant
Bids and Awards Committee
(BAC) Secretariat for BAC
Resolution.
(Ang taga procurement Office
PR kaupod ang ABC sa BAC
Secretariat para ma himuan BAC
Resolution).
None 1 hour
TOTAL:
(Wala) (1 ka oras)
62
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
63
Estancia, Iloilo
Reg. No. 97Q19783
1. REQUEST FOR SUPPLIES, MATERIALS & EQUIPMENT


1. Purchase Request Form: (3 Copies) Procurement Office
2. Duly Signed by the End-user
3. Duly Signed & Approved by the Recommending Officer
4. Duly Signed & Approved by the Head of the Institution
5. Approved Project Procurement Management Plan (PPMP)
6. BAC Resolution
PROCESSING PERSON
TIME RESPONSIBLE
1. The Requisitioner submits the lists None 1 hour Procurement
of supplies and materials to be (Wala) (1 ka oras) Officer/ Assistant
purchased to the Procurement
Office personally or through email.
(Ang mga naga kinahanglan maga
sumite sang ila listahan sang mga
balaklon nga mga galamiton sa
Procurement Office personal o
paagi sa email).
2. Procurement Office counter Procurement

checks the items requested to Officer/ Assistant
the approved Project
Procurement Management Plan
(PPMP).
maga sekyar sang mga lista nga
balaklon base sa aprobado nga
PPMP)
3. Procurement Office prepares the Procurement

Purchase Request (PR) and Officer/ Assistant
gives back to the Requisitioner
personally or through email.
maga preparar sang PR sang
mga kinahanglanon nga balaklon
kag ihatag balik sa naga
kinahanglan personal or ipadala
paagi sa email).
4. Requisitioner receives PR, print Requisitioner

and routes it for the concerned
signatories.
(Ang naga kinahanglan
magabaton sang PR, printahon
kag papirmahan sa mga naga
kaigo nga manug pirma).
5. Fill out the feedback form. 6. Receives the feedback form. Procurement
(Sabtan ang feedback form). (Batunon ang feedback form). Officer/ Assistant
64
Estancia, Iloilo
Reg. No. 97Q19783
7. Requisitioner submits the signed Requisitioner

and approved PR together with its
approved PPMP back to the
Procurement Office.
(Ang mga nagakinahang- lan
PR kaupod ang iya aprub nga
PPMP balik sa Procurement
Office).

approved PR to the Budget Officer/ Assistant
office for Approved Budget for
the Contract (ABC).
(Ang taga Supply Office maga
sumitir sang aprubado nga PR
sa Budget Office para ma
himuan ABC).

approved PR and ABC to the Officer/ Assistant
Bids and Awards Committee
(BAC) Secretariat for BAC
Resolution.
(Ang taga procurement Office
PR kaupod ang ABC sa BAC
Secretariat para ma himuan BAC
Resolution).
None 1 hour
TOTAL:
(Wala) (1 ka oras)
65
Estancia, Iloilo
Reg. No. 97Q19783
2. PROCUREMENT OF SUPPLIES, MATERIALS AND EQUIPMENT


Classification: Complex
1. Invitation for Price Quotation (IPQ) Procurement Office
2. Abstract of Canvass and Action of Awards
3. Notice of Award (NOA)
4. Purchase Order (PO)
PROCESSING PERSON
TIME RESPONSIBLE
1. Procurement Office post the None 2 weeks Procurement
Request for Quotation in the (Wala) (2 ka semana) Officer/Staff
PhilGEPS Website.
magaposting sang Request for
Quotation sa PhilGEPS
Website).
2. Procurement Office prepares Procurement

IPQ based on the approved PR. Officer/Staff
magapreparar sang IPQ base sa
aprubado nga PR).
3. Procurement Office submits IPQ Procurement

to the BAC Chairman for Officer/Staff
signature.
magasumiter sang IPQ sa BAC
Chairman para sa iya pirma).
4. Procurement Officer/Canvasser Procurement Officer

serves the IPQ to various
Suppliers.
(Ang Procurement
Officer/Canvasser maga- hatag
sang IPQ sa naga kalain-lain
nga ma- nugbaligya).
5. Procurement Office Awards the Procurement

Purchase Order to the lowest Officer/Staff
bidder based on the Abstract of
Canvass and Action of Awards.
maga hatag sang Purchase
Order sa pinakamanubo nga
bidder base sa Abstract of
Canvass and Action of Awards.
6. Procurement Office prepares Procurement

PO. Officer/Staff
magapreparar sang PO).
66
Estancia, Iloilo
Reg. No. 97Q19783
7. Procurement Office submits Procurement

PO to the office office of the Officer/Staff
President for approval and to
the Accountant for certification
of funds availability.
maga sumitir sang PO sa Office
of the President para
aprubahan kag sertipikasyon
halin sa Accountant para sa
nagakaigo nga pundo).
8. Procurement Officer serves Procurement Officer

approved PO to the winning
supplier.
(Ang Procurement Officer
maga hatag sang aprubado
nga PO sa nagdaog nga ma-
nugbaligya).
None 2 weeks
TOTAL:
(Wala) (2 ka semana)
67
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
68
Estancia, Iloilo
Reg. No. 97Q19783
1. COLLECTION OF SCHOOL FEES AND OTHER INCOME

Collection of other fees like payment for transcript of records, certification, authentication, etc., and other income of the
university 8:00 am – 5:00 pm; Monday to Friday; NO NOON BREAK.
Office/Division: CASHIER’S OFFICE

Who May Avail: Students, Parents, and Authorized Persons
1. School I.D. for Students and any valid I.D. for other claimant
PROCESSING PERSON
TIME RESPONSIBLE
A. Actual Payment
1. Present Priority number and duly 1. Gets the RF and counter-checks None 1 minute Collecting officer/
accomplished assessment of fees the balance due. Inform students (Wala) (1 ka minuto) Cashier officer
(Ipresentar ang numero kag ang of the due balance.
listahan sang natalana nga (Kuhaon ang RF, i-tsek kag
balayran). pahibaluon ang studyante sang
iya balanse)
2. Pays the amount due 2. Gets and counts the payment Amount due 3 minutes Collecting officer/
(Bayaran ang natalana nga and issues the OR and gives the stated in the (3 ka minutos) Cashier officer
balayran) change (if necessary) Statement
(Kuhaon kag isipon ang bayad of Account
kag hatagan sang resibo.) of the
respective
Client
3. Receives Official Receipt/ change 3. Print the official Receipt and None 1 minute Collecting officer/
(Batunon ang resibo) issue the original copy of OR to (Wala) (1 ka minuto) Cashier officer
the client
(I-print ang resibo kag ihatag ang
origihinal nga kopya sa kliyente)
4. Fills out the feedback form. 4. Receives the feedback form. None 1 minute Collecting officer/
(Sabtan ang feedback form) (Batunon ang feedback form) (Wala) (1 ka minuto) Cashier officer
69
Estancia, Iloilo
Reg. No. 97Q19783
B. Online Payment
1. Payment via Landbank 1. Generate the list of students who None 2 minutes Collecting officer/
Link.BizPortal sent payment at Landbank Link (Wala) (2 ka minutos) Cashier officer
- Go to www.landbank.com and Biz Portal
click Landbank.link.Biz Portal (Pag-generate sang listahan
(Magkadto sa sang mga estudyante sa Amount due 1 to 2 days Collecting officer/
www.landbank.com kag e click Landbank Link Biz Portal) stated in the (1 tubtob 2 ka Cashier officer
ang Landbank.link.Biz Portal) Statement adlaw)
- Select the Merchant's Name on 2. Encodes the payment in the of Account
the search field System (Student Information of the
(Pilion ang pangalan sa search Management System) respective
field) (Pagsulod sang ginbayaran ka Client
- Select a transaction you wish to estudyante sa system)
pay None 1 minute Collecting officer/
(Pilion ang transakyon nga (Wala) (1 ka minuto) Cashier officer
tinutuyo)
- Fill out Transaction details and
review the provided information
(Sabtan ang detalye sang 3. Print the official Receipt and
transakyon kag repasuhon ang issue the original copy of OR to
ginsabat nga impormasyon) the client
- Select Payment Option (e.g. (I-print ang resibo kag ihatag ang
Landbank, Gcash, etc.) origihinal nga kopya sa kliyente)
(Pilion ang pamaagi sang
pagbayad) Note: Upon issued receipt it is
- Payment Confirmation considered as an officially Enrolled
(Pagkumperma sang
ginbayaran)
Amount
due stated
in the
Statement 6 minutes
TOTAL:
of Account (6 ka minutos)
of the
respective
Client
70
Estancia, Iloilo
Reg. No. 97Q19783
2. COLLECTION OF FEES (By Order of Payments)

Schedule of Availability of Service: 8:00 am to 5:00 pm, Monday to Friday. NO NOON BREAK.

Who May Avail: Students and Outside Clients
IGP Office
1. Order of Payments Procurement Office
Office Concerned
PROCESSING PERSON
TIME RESPONSIBLE
1. Present Priority Number and duly 1. Receives Order of Payment and None 1 minute Collecting officer/
accomplished assessment of Fills-out Official Receipt (Wala) (1 ka minuto) Cashier officer
payment (Batunon ang listahan sang
(Ipresentar ang numero kag ang natalana nga balayran kag
listahan sang natalana nga pagpreparar sang opisyal nga
balayran). resibo)
2. Pays the amount indicated in the 2. Receives the money and counts Amount due 2 minutes Collecting officer/
Order of Payment the payment. Issues OR and stated in the (2 ka minutos) Cashier officer
(Bayaran ang natalana nga gives the change (if necessary) Order of
(Kuhaon kag isipon ang bayad Payment of
balayran)
kag hatagan sang resibo.) the
respective
Client
the client
Amount
due stated
in the
Statement 5 minutes
TOTAL:
of the
respective
Client
71
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
72
Estancia, Iloilo
Reg. No. 97Q19783
1. COLLECTION OF SCHOOL FEES AND OTHER INCOME

Schedule of Availability of Service: 8:00 am to 5:00 pm, Monday to Friday. NO NOON BREAK.

1. Order of Payments College or Office Concerned
PROCESSING PERSON
TIME RESPONSIBLE
1. Proceed to the College or Office 1. Provide the client with Order of None 4 minutes Staff of the Office
Concerned (IGP Office, Admin, Payment and instruct them to (Wala) (4 ka minutos) Concerned
BAC, etc.) to secure Order of proceed to the Cashier’s Officer
Payment for clarifications for Payment
(Pagkadto sa College ukon opisina (Hatagan ang kliyente sang
(IGP Office, Admin, BAC, etc.) listahan sang natalana nga
para sekyaron ang natalana nga balayran kag pakadtuon sa
balayran) opisina sang kahera para
magbayad)
2. Present duly accomplished Order 2. Receives the money and counts Amount due 3 minutes Collecting officer/
of Payment form. the payment. Issues OR and stated in the (3 ka minutos) Cashier officer
(Ipresentar ang listahan sang gives the change (if necessary) Order of
(Kuhaon kag isipon ang bayad Payment of
natalana nga balayran).
kag hatagan sang resibo.) the
respective
Client
the client
Amount
due stated
in the
Statement 9 minutes
TOTAL:
of the
respective
Client
73
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
74
Estancia, Iloilo
Reg. No. 97Q19783
1. DISBURSEMENT OF CHECKS
Disbursement of signed checks
Office/Division: DISBURSING OFFICE

None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Received information thru text or 1. None None 2 minutes Disbursing
email that check is ready for (Wala) (Wala) (2 ka minutos) Officer/Clerk
release.
(Nakabaton sang impormasyon
paagi sa text ukon email nga ang
tseke puede na kuhaon).
2. Inquires about the check. 2.1 Asks for valid ID's/ Special None 1 minute Disbursing
(Mamangkot parti sa tseke). Power of attorney if (Wala) (1 ka minuto) Officer/Clerk
representative.
(Magpangayo sang ID ukon
Special Power of Attorney
kung indi ang taglawas).
2.2 Gives instruction to prepare None Disbursing

official receipt. (Wala) Officer/Clerk
(Maghatag sang instrukyon
nga ipreparar ang resibo)
3. Signs the voucher to conform. 3. Verifies the authenticity of the None 2 minutes Disbursing
(Pirmahan ang voucher sap ag signature. (Wala) (2 ka minutos) Officer/Clerk
kumpormi). (Pag-usisa sang pagkamatuod
sang pirma).
4. Fill out the feedback form and 4. Disburses the check None 2 minutes Disbursing
receives the check. (Ihatag ang cheke). (Wala) (2 ka minutos) Officer/Clerk
(Sabtan ang feedback form kag
batunon ang cheke).
None 7 minutes
TOTAL:
75
Estancia, Iloilo
Reg. No. 97Q19783
2. DISBURSEMENT OF CASH
Disbursement of Salaries and Wages and Benefits thru Payroll -External

Who May Avail: Job Orders and Students, Graduates
1. Company ID/Any Valid ID's
PROCESSING PERSON
TIME RESPONSIBLE
email that payroll is ready for (Wala) (Wala) (2 ka minutos) Officer/Clerk
disbursement.
sueldo puede na makuha).
2. Inquires about the claim. 2. Asks for valid ID's/ Special None 1 minute Disbursing Officer/
(Mamangkot parti sa kulohaon). Power of attorney if (Wala) (1 ka minuto)
representative.
Special Power of Attorney kung
indi ang taglawas).
3. Signs the payroll to conform. 3. Verifies the authenticity and None 2 minutes Disbursing
(Pirmahan ang payroll). completeness of the signature. (Wala) (2 ka minutos) Officer/Clerk
(Repasuhon ang pagkamatuod
sang pirma sa dokumento.)
4. Fill out the feedback form and 4. Counts and Disburses the cash None 2 minutes Disbursing
receives the cash. (Isipon kag ihatag ang kwarta). (Wala) (2 ka minutos) Officer/Clerk
batunon ang kwarta).
None 7 minutes
TOTAL:
76
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
77
Estancia, Iloilo
Reg. No. 97Q19783
1. DISBURSEMENT OF CHECKS
Disbursement of signed checks

None N/A
PROCESSING PERSON
TIME RESPONSIBLE
email that check is ready for (Wala) (Wala) (2 ka minutos) Officer/Clerk
release.
tseke puede na kuhaon).
2. Inquires about the check. 2. Asks for valid ID's/ Special None 1 minute Disbursing
(Mamangkot parti sa tseke). Power of attorney if (Wala) (1 ka minuto) Officer/Clerk
representative.
Special Power of Attorney kung
indi ang taglawas).
3. Signs the voucher to conform. 3. Verifies the authenticity of the None 2 minutes Disbursing
(Pirmahan ang voucher sap ag signature. (Wala) (2 ka minutos) Officer/Clerk
kumpormi). (Pag-usisa sang pagkamatuod
sang pirma).
4. Fill out the feedback form and 4. Disburses the check None 2 minutes Disbursing
receives the check. (Ihatag ang cheke). (Wala) (2 ka minutos) Officer/Clerk
batunon ang cheke).
None 7 minutes
TOTAL:
78
Estancia, Iloilo
Reg. No. 97Q19783
2. ISSUANCE OF CERTIFICATION OF NET PAY

Issuance of Certificate of Net Pay

None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Makes a request verbally or online 1.1 Inquires as to the specific None 1 minute Disbursing
thru messenger & text messages purpose behind his/her request (Wala) (1 ka minuto) Officer/Clerk
and logs in to the office client's log (Ipamangkot direkta ang
book. tinutuyo sang sertipikasyon). None 5 minutes Disbursing
(Maghambal sang iya kinahanglan (Wala) (5 ka minutos) Officer/Clerk
ukon ipadala paagi sa messenger/ 1.2 Prepares and print of his/her
email o text message.) request
(Pagpreparar kag printa sang
iya nga sertipikasyon).
2. Fill out the feedback form and 2. Releases the net pay certification None 2 minutes Disbursing
receive the certification (Ihatag ang sertipikasyon sang (Wala) (2 ka minutos) Officer/Clerk
(Sabtan ang feedback form kag sweldo).
batunon ang sertipiko).
None 8 minutes
TOTAL:
79
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
80
Estancia, Iloilo
Reg. No. 97Q19783
1. RELEASING OF DOCUMENTS
Office/Division: RECORDS OFFICE

None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents documents for action 1.1 Stamps "RELEASED" on None 5 minutes Records
(I-hatag ang mga dokumento) documents presented (Wala) (5 ka minutos) Officer/Assistant
(Selyohan ang mga
dokumento nga nabaton)
1.2 Returns stamped documents None 1 minute Records

to clients for routing (Wala) (1 ka minuto) Officer/Assistant
(I-balik ang kopya nga may
selyo)
2. Log in the daily transaction

recordbook and fill out feedback
form
(Magsulat sa recordbook kag sa
feedback form)
None 6 minutes
TOTAL:
81
Estancia, Iloilo
Reg. No. 97Q19783
2. RECEIVING OF DOCUMENTS

Who May Avail: Students and Other Stakeholders
None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents documents for action 1.1 Stamps "RECEIVED" on None 5 minutes Records
(Selyohan ang mga
1.2 Returns one(1) stamped None 1 minute Records

documents as client's copy (I- (Wala) (1 ka minuto) Officer/Assistant
balik ang isa ka kopya nga
may selyo)
2. Log in the daily transaction 2. Route remaining copies to None 5 minutes Records
recordbook and fill out feedback office/personnel concerned (Wala) (5 ka minutos) Officer/Assistant
form (I-hatag ang mga kopya sa dapat
nga hatagan)
feedback form)
None 11 minutes
TOTAL:
82
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
83
Estancia, Iloilo
Reg. No. 97Q19783
1. RELEASING OF DOCUMENTS

None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents documents for action 1.1 Stamps "RELEASED" on None 5 minutes Records
(Selyohan ang mga
1.2 Returns stamped documents None 1 minute Records

to clients for routing (Wala) (1 ka minuto) Officer/Assistant
(I-balik ang kopya nga may
selyo)

form
feedback form)
None 6 minutes
TOTAL:
84
Estancia, Iloilo
Reg. No. 97Q19783
2. RECEIVING OF DOCUMENTS

None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents documents for action 1.1 Stamps "RECEIVED" on None 5 minutes Records
(Selyohan ang mga
1.2 Returns one(1) stamped None 1 minute Records

documents as client's copy (I- (Wala) (1 ka minuto) Officer/Assistant
balik ang isa ka kopya nga
may selyo)
2. Log in the daily transaction 2. Route remaining copies to None 5 minutes Records
recordbook and fill out feedback office/personnel concerned (Wala) (5 ka minutos) Officer/Assistant
form (I-hatag ang mga kopya sa dapat
nga hatagan)
feedback form)
None 11 minutes
TOTAL:
85
Estancia, Iloilo
Reg. No. 97Q19783
3. REQUEST OF DOCUMENTS

None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Clients request verbally for 1.1 Verifies/interviews client the None 3 minutes Records
documents. Presents details of the documents being (Wala) (3 ka minutos) Officer/Assistant
authorization letter/SPA if requested.
applicable. (I-verify sang ahensya ang
(Mag pangayo sang mga mga detalye sang mga
kinahanglan nga dokumento. dokumento nga nabaton)
Ipakita ang authorization
letter/SPA kung may ara.) 1.2 Searches for documents None 10 minutes (if Records
(Pangitaon ang mga (Wala) current) 30 minutes Officer/Assistant
dokumento) to 1 hour (old
documents)
(10 ka minutos
(kung bago) 30 ka
minutos asta 1 ka
oras (kung daan))
2. Clients signs in the receiving 2. Releases photo copy of None 3 minutes Records
logbook. documents to client/s. (Wala) (3 ka minutos) Officer/Assistant
(Mag pirma sa logbook) (I-hatag ang mga kopya sang
dokumento sa kliyente)
form
feedback form)
16 minutes
(current
None documents)
TOTAL:
(Wala) (16 ka minutos
(bago nga mga
dokumento))
86
Estancia, Iloilo
Reg. No. 97Q19783
4. APPLICATION FOR LEAVE

None N/A
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents duly filled out CS Form 1.1 Checks details and verifies None 3 minutes Records
#6 available leave credits. (Wala) (3 ka minutos) Officer/Assistant
(I-hatag ang nasulat kag insakto (Tsekon ang mga detalye kag
nga CS Form #6) tanawon ang nabilin nga leave
credits)
1.2 Prints, log and sign application None 3 minutes Records

for leave. (Wala) (3 ka minutos) Officer/Assistant
(I-print, i-log kag pirmahan ang
application for leave)
2. Clients process his/her own

application for leave.
(I-proseso sang kliyente ang iya
nga application for leave)

form
feedback form)
None 6 minutes
TOTAL:
87
Estancia, Iloilo
Reg. No. 97Q19783
OFFICE OF THE BUDGET

(Internal Services)
88
Estancia, Iloilo
Reg. No. 97Q19783
1. Request of ORS/BURS
Office/Division: BUDGET OFFICE

See Annex A of the Updated Documentary Requirements for Common
Prepared by the Responsible Office unless indicated
Government Transactions
otherwise.
(As prescribed under COA Circular No. 2023-004 dated June 14, 2023)
PROCESSING PERSON
TIME RESPONSIBLE
1. Submit necessary documents 1.1 Receives/prepares the None 5 minutes Budget Office Staff
(Magpasa sang mga ORS/BURS and Verify the (Wala) (5 ka minutos)
kinahanglanon nga Completeness of Supporting
papeles/dokumento) Documents (SDs) and
Availability of Allotment. If
found incomplete and no
allotment is available, returns
the documents to the
office/personnel concerned.
(Batunon/Mapreparar sang
ORS/BURS kag usisaon ang
pagkakompleto sang
papeles/dokumento kg ang
Availability sang allotment.
Kung kulang kag indi kompleto
ibalik sa natungdan nga
opisina/persona.)
1.2 Reviews the ORS/BURS and None 5 minutes Head of Budget
SDs. Signs the Certification in (Wala) (5 ka minutos) Office
Section B of the ORS/BURS.
Forwards the ORS and SDs to
the Budget Staff.
(Lantawon liwat ang ORS /
BURS kag nalakip nga
papeles/dokumento. Pirmahan
ang sertipikasyon sa Section B
sang ORS/BURS. Ibalik
gilayon sa Budget Office Staff.)
1.3 Forwards the ORS/BURS and None 5 minutes Budget Office Staff
SDs to the Accounting Office (Wala) (5 ka minutos)
for Processing of the Claim.
Retains original copy of the
ORS for
maintenance/monitoring of
obligation status.
(Ipasa ang ORS/BURS kag
papeles/dokumento sa
Accounting Office para sa pag
proseso sang balayran. Maga
hawid sang orihinal nga kopya
ORS/BURS para sa pag
monitor)
None 15 minutes
TOTAL:
89
Estancia, Iloilo
Reg. No. 97Q19783
OFFICE OF THE ACCOUNTING

(Internal Services)
90
Estancia, Iloilo
Reg. No. 97Q19783
1. PREPARATION OF ADVANCE CLAIM OF TRAVEL EXPENSE VOUCHER

The service deals with the request for cash advance of travel expenses incurred by our NISU employees or students
during their official travels (local or foreign).
Office/Division: ACCOUNTING OFFICE

otherwise.
PROCESSING PERSON
TIME RESPONSIBLE
1. Present or Drops in the box the 1.1 Records in the log book and None 5 minutes Accounting Staff
approved travel order and submits affix the signature of the client. (Wala) (5 ka minutos)
all required documents to (Pagsulat sang detalye sa
Accounting Office for review and logbook kag papirmahan sa
processing. kliyente).
(Pagpresentar o paghulog sa
kahon sang ginpahanugotan nga 1.2 Review of required documents. None 15 minutes Accountant/
travel order kag pagsumiter sang (Repasuhon ang mga (Wala) (15 ka minutos) Accounting Staff
tanan nga kinahanglanon nga mga dokumento).
dokumento sa Accounting Office
para sa pagrepaso kag 1.3 Preparation and processing of None 30 minutes Accountant/
pagproseso). disbursement voucher. (Wala) (30 ka minutos) Accounting Staff
(Ipreparar kag iproseso ang
disbursement voucher).
2. Fill out the feedback form. 2. Receives the feedback form and None 12 minutes Accountant/
(Sabtan ang feedback form). forwards the disbursement (Wala) (12 ka minutos) Accounting Staff
voucher to the VPAF Office or
Campus Administrator and/or
SUC President for signature and
to be forwarded to the Cashier’s
Office.
ipasa ang disbursement voucher
sa opisina sang VPAF, Campus
Administrator ukon SUC
President para sa pirma kag iga-
diretso sa opisina sang kahera).
1 hour and 2
None minutes
TOTAL:
(Wala) (1 ka oras kag 2 ka
minutos)
91
Estancia, Iloilo
Reg. No. 97Q19783
2. PREPARATION OF DISBURSEMENT VOUCHER FOR MONEY CLAIMS

otherwise.
PROCESSING PERSON
TIME RESPONSIBLE
Office.
1 hour and 2
None minutes
TOTAL:
minutos)
92
Estancia, Iloilo
Reg. No. 97Q19783
3. PREPARATION OF REIMBURSEMENT CLAIM OF TRAVEL EXPENSES VOUCHER

The service deals with the request for reimbursement of travel expenses incurred by our NISU employees or students
during their official travels (local or foreign).

otherwise.
PROCESSING PERSON
TIME RESPONSIBLE
Office.
1 hour and 2
None minutes
TOTAL:
minutos)
93
Estancia, Iloilo
Reg. No. 97Q19783
OFFICE OF THE GUIDANCE SERVICES

(External Services)
94
Estancia, Iloilo
Reg. No. 97Q19783
1. CONDUCT OF COLLEGE ADMISSION TEST

This service ensures that all applicants for incoming school year are well-screened.
Office/Division: GUIDANCE OFFICE

Who May Avail: Incoming College Freshmen and Transferees
1. Exam Permit Registrar’s Office
PROCESSING PERSON
TIME RESPONSIBLE
1. Submits entrance test permit to 1. Gathers the entrance test permit. None 5 minutes Guidance Counselor
the proctor (Tipunon ang mga permiso para (Wala) (5 ka minutos)
(Ipasa ang papel nga sa pagsinaw).
nagapahanugot sa pagkuha sang
pagtilaw).
2. Takes the test 2. Administers the NISU-CAT None 1 hour & 30 minutes Guidance Counselor
(Magkuha sang pagsinaw). (Maghatag sang pagsinaw: (Wala) (1 ka oras kag 30
NISU-CAT) ka minutos)
3. Fills out the feedback form. 3. Receives the feedback form and None 7 minutes Guidance Counselor
(Sabtan ang feedback form). announces the schedule of (Wala) (7 ka minutos)
release of the examination
results.
ipahibalo ang tion sang
pagpagwa sang resulta sang
pasinawan).
1 hour and 42
TOTAL: None minutes
(Wala) (1 ka oras kag 42
ka minutos)
95
Estancia, Iloilo
Reg. No. 97Q19783
2. RELEASING OF ENTRANCE TEST RESULTS

This is one of the requirements for screening of College Applicants/Transferees.

Who May Avail: Incoming College Freshmen and Transferees
1. Signed Exam Permit by the Proctor/Guidance Counselor Registrar’s Office
2. Valid ID
PROCESSING PERSON
TIME RESPONSIBLE
1. Inquires about the examination 1. Asks the date and time of None 1 minute Guidance
results examination (Wala) (1 ka minuto) Counselor
(Magpamangkot sang resulta (Pagpamangkot sang petsa kag
sang pasinawan). oras sang pasinawan).
2. Presents any valid I.D. 2. Checks the files and issues None 3 minutes Guidance
(Ipakita sang I.D.) examination result slip (Wala) (3 ka minutos) Counselor
(Ihatag ang resulta).
3. Inquires for enrolment 3. Informs the flow of enrolment None 5 minutes Guidance
(Mamangkot nahanungod sa (Ipahibalo ang proseso sang (Wala) (5 ka minutos) Counselor
enrolment). enrolment).
4. Asks about career option 4. Conducts career counseling None 5-10 minutes Guidance
(Mamangkot bahin sa pilion nga (Paghatag sang laygay sa pagpili (Wala) (5-10 ka minutos) Counselor
kurso). sang kurso).
5. Fills out the feedback form and 5. Receives the feedback form. None 3 minutes Guidance
affixes name and/or signature in (Batunon ang feedback form). (Wala) (3 ka minutos) Counselor
the logbook.
pagsulat kag pagpirma sa
logbook).
None 17-22 minutes

TOTAL:
(Wala) (17-22 ka minutos)
96
Estancia, Iloilo
Reg. No. 97Q19783
3. ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER

This certificate is issued upon the request of student/graduate for their specific purposes.

Who May Avail: Students and Graduates
1. Official Receipt Cashier
2. Valid I.D.
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents requirement. 1.1 Checks the authenticity of the None 2 minutes Guidance Counselor
(Ipasa ang mga nagakaigo nga requirements. (Wala) (2 ka minutos)
dokumento). (Repasuhon ang kamatuoran
sang papeles).
1.2 Prepares the certificate. None 5 minutes Guidance Counselor

(Preparahon ang sertipiko) (Wala) (5 ka minutos)
2. Fills out the feedback form and 2. Receives the feedback form and None 5 minutes Guidance Counselor
signs the logbook. releases the certificate. (Wala) (5 ka minutos)
(Sabtan ang feedback form kag (Batunon ang feedback form kag
magpirma sa logbook). ihatag ang sertipiko).
None 12 minutes
TOTAL:
97
Estancia, Iloilo
Reg. No. 97Q19783
4. ISSUANCE OF READMISSION SLIP

This form is issued to students for reason of absenteeism as required by the Subject Instructor/Professor.

1. School I.D.
PROCESSING PERSON
TIME RESPONSIBLE
1. Sees guidance counselor/ 1. Asks client reason for seeking None 5 minutes Guidance
contact through online readmission slip. (Wala) (5 ka minutos) Counselor
(Magpakig-angot sa guidance (Pamangkuton ang rason sa
counselor sa paagi sang pagkuha sang readmission slip).
pagkadto o ukon online).
2. Explains the reason for absence. 2. Provides the form. None 1 minutes Guidance
(Pagsaysay sang kabangdanan). (Hatagan sang pormas). (Wala) (1 ka minutos) Counselor
3. Accomplishes and submits form. 3. Reads and conforms by affixing None 3 minutes Guidance
(Sabtan kag ipasa ang pormas). signature. (Wala) (3 ka minutos) Counselor
(Basahon kag pirmahan bilang
pahanugot).
4. Fills out the feedback form and 4. Receives the feedback form and None 3 minutes Guidance
registers in the logbook. releases the readmission slip. (Wala) (3 ka minutos) Counselor
pirmahan ang logbook). ihatag ang readmission slip).
None 12 minutes
TOTAL:
98
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
99
Estancia, Iloilo
Reg. No. 97Q19783
1. ACCESS TO THE INTERNET/WIFI

The NISU Library offers free access to the internet via Wireless/ Desktop Connection within the Library Premises.
Office/Division: LIBRARY
1. Library Card Library
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents Library Card 1.1 Checks Library Card if validated None 1 minute Library Personnel
(Ipakita/ ipresentar ang library (Usisaon kon nabalida ang (Wala) (1 ka minuto)
kard). library kard).
1.2 Registers in the logbook/system None 1 minute Library Personnel

and provides password/WI-FI (Wala) (1 ka minuto)
attendance.
(I-rehistro ang ngalan sa
logbook/system kag maghatag
sang password).
2. Informs the Library personnel if the 2.1 Guides the students in the None 1 minute Library Personnel
research was done or needs available unit and briefly (Wala) (1 ka minuto)
another transaction. instructs them to read the
(Pahibal-on ang laybraryan kung policy.
tapos na ang research kag kung (Giyahan ang mga studyante
may idugang pa nga transaksyon). sa paggamit sang kompyuter
kag ipa- hanumdom nga
basahon gid ang mga
polisiya).
2.2 Assists the needs of the None 1 minute Library Personnel

students. (Wala) (1 ka minuto)
(Patigayunon ang mga
kinahanglanon).
3. Fill out the feedback form and log 3. Receives the feedback form. None 2 minutes Library Personnel
out from the logbook/system. (Batunon ang feedback form). (Wala) (2 ka minutos)
mag log-out sa logbook/system).
None 6 minutes
TOTAL:
100
Estancia, Iloilo
Reg. No. 97Q19783
2. BORROWING OF BOOKS (OPEN SHELF SYSTEM)

The library circulation comprises the activities around the lending of library books and other resources to its users, subject
to the approved library policy.
2. Permit to Research Different Institutions or Agencies
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents library Card or Permit to 1.1 Checks and verifies the None 1 minute Library Personnel
Research automated Library Card/ letter (Wala) (1 ka minuto)
(Ipakita/Ipresentar ang library of permit to research.
kard). (Usisaon ang library card kag
ang permiso sa
pagpanalawsaw).
1.2 Instructs and assists the None 3 minutes Library Personnel

students in finding the books (Wala) (3 ka minutos)
needed.
(Giyahan kag tudluan kung
paano mangita sang mga
libro).
2. Bring the book to the counter 2.1 Processes books for checkout. None 1 minute Library Personnel
together with the library card. (I-proseso ang libro nga (Wala) (1 ka minuto)
(Dal-on ang libro upod ang library hulamon).
kard sa tagdumala- han).
2.2 Informs or reminds students None 1 minute
about the policy and charges. (Wala) (1 ka minuto)
(Ipahibalo ang mga polisiya
kag multa).
3. Fill out the feedback form. 3. Receives the feedback form. None 2 minutes Library Personnel
4. The library user decides to take the 4. Releases the book

book for home use. (Ipadala ang libro).
(Kon dal-on ang libro sa balay.)
None 8 minutes
TOTAL:
101
Estancia, Iloilo
Reg. No. 97Q19783
3. LIBRARY CARD APPLICATION

All bonafide students, faculty and staff of NISU are entitled to the use of the library upon presentation of their library card,
Library card is a permit to enter and use library materials
1. 1 pc. 1x1 ID Picture Photographic Studio
2. Assessment form with a stamp “Officially Enrolled”
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents Requirements. 1. Checks the requirements None 1 minute Library Personnel
(Ipresenta ang mga submitted and provides student (Wala) (1 ka minuto)
kinahanglanon). information form.
(Usisaon ang mga ginsumite nga
mga dokumento kag hatagan
sang pormas).
2. Accomplishes and submits the 2. Verifies and receives the student None 3 minutes Library Personnel
Form information form and Stamp (Wala) (3 ka minutos)
(Sabtan kag ipasa ang pormas). student assessment form and
indicates the Library card applied
and date and affix initial.
(Usisaon kag batunon ang
pormas kag stampahan nga
nagapamatuod nga nakaaply
sang library kard).
3. Fill out the feedback form and 3. Receives the feedback form. None 3 minutes Library Personnel
receive the Accomplishment Form. (Batunon ang feedback form). (Wala) (3 ka minutos)
batunon ang ginkomply nga Note: all library cards are released
pormas). on the first day of classes.
(Ang mga libraray kard
igahatag sa pag’umpisa
sang klase).
None 7 minutes
TOTAL:
102
Estancia, Iloilo
Reg. No. 97Q19783
4. PHOTOCOPYING OF LIBRARY MATERIALS

Photocopying of materials in allowed subject to the existing Library Policy
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents the book to be 1. Checks the pages of the book 1 minute Library Personnel
photocopied to be photocopied. (1 ka minuto)
(Ipresenta ang libro nga (Usisaon ang mga pinanid
pagakopyahon). sang libro nga inugpa kopya.)
2. Registers in Logbook 2. Checks information in the 1 minute Library Personnel

(Magsulat sang ngalan sa logbook if correct. (1 ka minuto)
listahan). (Usisaon ang impormasyon
sang libro kun insakto).
3. Pays for the charges. 3. Receives payment for students ₱1.00 – Short 2 minutes
(Bayaran ang balayran). and fees for school-related ₱1.50 – Long (2 ka minutos)
documents.
(Batunon ang bayad sang
pagpakopya kag iban pa nga
balayran).
4. Fill out the feedback form and 4. Receives the feedback form None 3 minutes
receives the books/documents. and releases the photocopied (Wala) (3 ka minutos)
(Sabtan ang feedback form kag materials.
batunon ang libro ukon ang (Batunon ang feedback form
dokumento). kag ihatag ang ginpakopya nga
mga materyales).
None 7 minutes
TOTAL:
103
Estancia, Iloilo
Reg. No. 97Q19783
5. VALIDATION OF LIBRARY CARD

All returning students who are officially enrolled are required to validate their Library Card
1. Library Card Library Department
2. Assessment form with stamp “officially enrolled”
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents Library Card. 1.1 Verifies the student’s records None 1 minute Library Personnel
(Ipresentar ang Library kard). using the automated library (Wala) (1 ka minuto)
system.
(Sikyaron kag birepikahon ang
mga dokumento nga ginpasa).
1.2 Validates the library card by 1 minute Library Personnel

attaching the sticker (1 ka minuto)
“ENROLLED” in the semester
indicated on Library card.
(I-balida ang library kard kag
tapikan sang istiker nga may
ngalan “ENROLLED” sa
semester nga ginaindikar).
1.3 Stamps student assessment 1 minute

form indicates Library card (1 ka minuto)
validated, date and initial.
(Istampahan ang “assessment
form” sang estudyante kag
ibutang ang petsa kag inisyal
sang pagbalida).
2. Fill out the feedback form. 2. Receives the feedback form and 3 minutes Library Personnel
(Sabtan ang feedback form). releases the automated library (3 ka minutos)
card.
ihatag ang library kard).
3. Receives the validated automated None

library card. (Wala)
(Batunon/kuhaon ang nabalida nga
library kard).
None 6 minutes
TOTAL:
104
Estancia, Iloilo
Reg. No. 97Q19783
6. REPLACEMENT OF LOST LIBRARY CARD

Lost LC should be reported immediately. Replacement will only be issued upon presentation of affidavit/ certificate/ letter
of loss and submission of 1x1 ID picture. Replacement is done only once in a semester.
1. 1x1 ID Picture Photographic Studio
2. Student assessment form Department
PROCESSING PERSON
TIME RESPONSIBLE
1. Inquires the requirements for the 1. Supplies needed requirements None 1 minute Library Personnel
replacement of lost library card. for replacement. (Wala) (1 ka minuto)
(Mamangkot sang mga (Hatagan sang nagakaigo nga
kinahanglanon nga mga kinanghalanon para sa pag-ilis).
dokumento para maislan ang
nadula nga library kard).
2. Submits the requirements needed. 2.1 Checks the requirements None 1 minute Library
(Ipasa ang mga kinahanglanon nga presented. (Wala) (1 ka minuto) Personnel
dokumento). (Usisaon ang ginpresentar nga
kinahanglanon).
2.2 Issues form for 2nd Library None 1 minute Library

card application for the (Wala) (1 ka minuto) Personnel
issuance of the new library
card.
(Hatagan sang pormas para
sa aplikasyon sang pagbag-o
sang library kard).
2.3 Checks student’s records and None 1 minute Library

instructs client to pay at the (Wala) (1 ka minuto) Personnel
cashier's office.
(Usisaon ang record sang
kliyente kag instruksyonan na
magbayad sa kahera).
3. Pays to the cashier and presents 3. Receives payments and issues ₱100.00 3 minutes Cashier
official receipt. official receipt. (3 ka minutos)
(Bayaran sa kahera kag ipakita ang (Batunon ang bayad kag hatagan
resibo). sang opisyal nga resibo).
4. Checks the library card if names and 4. Prepares a new library card and None 10 minutes Library Personnel
other data are correct. laminates. (Wala) (10 ka minutos)
(Usisaon ang library kard kun ang (Iprepara ang bag-o na library
ngalan kag iban nga detalye kard).
ensakto.)
5. Fill out the feedback form and 5. Receives the feedback form and None 4 minutes Library Personnel
receive a new library card. releases the library card. (Wala) (4 ka minutos)
batunon ang bag-o nga library kard). ihatag ang nahuman nga bag-o
nga laybrary kard).
21 minutes
TOTAL: ₱100.00
(21 ka minutos)
105
Estancia, Iloilo
Reg. No. 97Q19783
7. RETURNING OF BORROWED LIBRARY RESOURCES

All library users have the Privilege to borrow library resources which must be returned on the due date.
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents book at the counter in 1.1 Examines and process the 1 minute Library Personnel
charge together with his/her library returned books. (1 ka minuto)
card. (Usisaon ang libro nga
(Ipresentar ang libro nga inugbalik ginbalik).
upod ang library kard).
1.2 Verifies the record for penalty. 5 minutes Library Personnel
(Usisaon kon may balayran). (5 ka minutos)
1.3 If there are fines instruct the 1 minute Library Personnel

students to pay at the cashier. (1 ka minuto)
(Kon may multa pabayaron sa
kahera).
2. If payments were made, presents 2. Receives payments and issues ₱20.00/ 5 minutes Cashier
the official receipt. official receipt. day/book (5 ka minutos)
(Magbayad kag ipakita ang resibo). (Batunon ang bayad kag hatagan
sang opisyal nga resibo).
(Sabtan ang feedback form). returns the library card. (3 ka minutos)
ibalik ang library kard).
4. Receives the Library Card. 1 minute

(Kuhaon ang Library kard). (1 ka minuto)
16 minutes
TOTAL:
(16 ka minutos)
106
Estancia, Iloilo
Reg. No. 97Q19783
8. RETURNING OF DAMAGED OR LOST BOOKS

Students who lost their borrowed books will be obliged to replace the books with the same title and author (latest edition is
required).
1. Books to be replaced Bookstore
PROCESSING PERSON
TIME RESPONSIBLE
1. Informs the counter in-charge 1.1 Checks the record of the None 1 minute Library Personnel
together with his/her library card of borrower and examines the (Wala) (1 ka minute
the damage/ lost book/s. extent of damage. (for
(Ipahibalo nga ang libro nadula replacement or not)
ukon naguba). (Sikyaron ang record sang
naghulam. Lantawon kon sa
diin kutob ang guba agud
mahibaluan kon dapat
bayluhan ukon indi).
To be 10 minutes Library Personnel
1.2 Explains policy on book determined (10 ka minutos)
replacement/damaged book (If
lost or needs replacement)
verifies amount of books from
the memorandum receipt/ if
damage informs the users
regarding the policy.
(Ipahangop ang pamaagi sa
pag-ilis sang nadula kag
naguba nga libro).
3. Replace the book with the same 3.1 Receives book replacement None 5 minutes Library Personnel
title. Latest edition is required. and updates student’s record. (Wala) (5 ka minutos)
(Bayluhan o islan ang libro sang (Batunon ang libro kag i-
pareho ang ngalan. Kinahanglan update ang rekord).
nga bag-o nga edisyon ang libro).
3.2 Returns the library card. None 1 minute Library Personnel
(Ibalik ang library card). (Wala) (1 ka minuto)
19 minutes
TOTAL:
(19 ka minutos)
107
Estancia, Iloilo
Reg. No. 97Q19783
9. SIGNING OF CLEARANCE
required).
1. Library Card Cashier
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents library card and clearance 1.1 Checks the record of the None 1 minute Library Personnel
form to the counter. library clients in the library (Wala) (1 ka minuto)
(Ihatag ang library kard kag record system.
clearance). (I-sekyar ang record sang
kliyente sa library record ukon
system).
None 1 minute Library Personnel
1.2 Signs the clearance if the (Wala) (1 ka minuto)
client has no accountability.
(Permahan ang clearance kon
wala balayran).
1 minute Cashier
1.3 Instructs the client to pay first (1 ka minuto)
the accountability at the
cashier.
(Pabayaron sa kahera sang
balayran).
2. Presents official receipt. 2. Signs the clearance. None 1 minute Library Personnel
(Ipakita ang opisyal nga resibo). (Permahan ang clearance). (Wala) (1 ka minuto)
3. Fill out the feedback form. 3. Receive the feedback form and None 2 minutes Library Personnel
(Sabtan ang feedback form). return the signed clearance. (Wala) (2 ka minutos)
(Batunon ang feedback form
kag ibalik ang clearance).
4. Receives the library card and

clearance form.
(Batunon ang ginabalik nga library
kard kg pormas).
6 minutes
TOTAL:
(6 ka minutos)
108
Estancia, Iloilo
Reg. No. 97Q19783
10. ONLINE REFERENCE SERVICES

The online reference service is to provide fast, real time online reference help to patrons at the point of need. Patrons can
chat with a librarian via embedded chat.
PROCESSING PERSON
TIME RESPONSIBLE
1. Sends queries to the library's 1.1 Assists the queries of the None 5 minutes Library Personnel
Facebook page and Email clientele. (Wala) (5 ka minutos)
Address. (Asikasuhon ang mga
(Ipadala ang pamangkot sa pamangkot).
Library FB page kag email). Library Personnel
1.2 Provides the request of the None 20 minutes
clientele. Only the needed (Wala) (20 ka minutos)
portion or chapter of a book
will be sent to the client via
messenger and email.
(Ihatag ang ginapangabay nga
bahin sang libro kag ipdala
paagi sa messenger ukon
email). Library Personnel
1.3 Suggests to the clients the None 5 minutes

available online electronic (Wala) (5 ka minutos)
resources of the library.
(Ipahibalo ang mga online Library Personnel
resources sang library).
1.4 Gives the URL and password. None 2 minutes

(Ihatag ang URL kag (Wala) (2 ka minutos)
password).
2. For document delivery: Requests 2. Instructs the clients on how to None 5 minutes Library Personnel
books and other research log in and how to use the (Wala) (5 ka minutos)
materials for scanning. resources.
(Magpangabay kon puede ma- (Tudluan kon paano magsulod
scan ang mga materyales). kag maggamit sang serbisyo).
None 39 minutes
TOTAL:
109
Estancia, Iloilo
Reg. No. 97Q19783
11. ANDROID TABLET POLICY

All bonafide students at NISU's main campus and satellite campuses who do not have any unpaid library fines or
outstanding accountabilities are eligible to check out the library's Android tablet .
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents Library Card 1.1 Check if the library card is None 1 minute Library
(Ipakita/ ipresentar ang library validated. (Wala) (1 ka minuto) Personnel
kard). (Usisaon kon nabalida ang
library kard).
1.2 Without a validated library card,

no student is permitted to
borrow.
(Kun wala library card kag wala
nabalida indi pwedi
makahulam)
2. Inquire about the availability of an 2.1 Before lending the None 1 minute Library
Android tablet. tablet, it will be inspected (Wala) (1 ka minuto) Personnel
(Mamangkot kun may ara pa nga for damage and checked for
Tablet nga pwedi mahulam) functionality in front
of the borrower to ensure
that it is in good condition.
(Antis ipahulam ang Tablet
usisaon kun nagagana sa
atubang mismo sang
nagahulam)
2.2 The library staff releases the

requested item to the borrower
once it is determined to be
functional.
(Kun gagana ang unit ihatag
na sa mahulam)
3. If there is an available unit, the None 1 minute Library
Borrower must complete and sign (Wala) (1 ka minuto) Personnel
the Android loan agreement form.
(Kun may bakante pa nga unit
mafill up sang Agreement form)
4. Get the tablet and use it. None 1 minute Library
(Wala) (1 ka minuto) Personnel
110
Estancia, Iloilo
Reg. No. 97Q19783
5. After the allotted time, the borrower 5.1 When the borrowed item is None 1 minute Library
may return the Android tablet to the returned, the technical expert (Wala) (1 ka minuto) Personnel
counter. ensures that it is not damaged.
(Sa tapos na magamit ang Android If damage is discovered, the
Tablet iuli sa counter ang unit) borrower is responsible for the
cost of repair.
(Kun ang tablet iuli na, usisaon
ini sang IT expert kag kun may
guba iya pagabayran)
5.2 Failure to pay the accountability None

would mean no signing of (Wala)
students’ clearance and
obtaining school records.
(Kun nd mabayaran indi
mapermahan iya clearance
kag nd makakuha sang mga
dokumento sa eskwelahan)
6. Once, the unit is functional the None
users are free to leave. (Wala)
(Kun ang unit wala guba pwede
na kalakat ang naghulam)
None 5 minutes
TOTAL:
(Wala) ( 5 ka minutos)
111
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
112
Estancia, Iloilo
Reg. No. 97Q19783
1. ACCESS TO THE INTERNET/WIFI

The NISU Library offers free access to the internet via Wireless/ Desktop Connection within the Library Premises.
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents Library Card 1.1 Checks Library Card if validated None 1 minute Library Personnel
(Ipakita/ ipresentar ang library (Usisaon kon nabalida ang (Wala) (1 ka minuto)
kard). library kard).
1.2 Registers in the logbook/system None 1 minute Library Personnel

and provides password/WI-FI (Wala) (1 ka minuto)
attendance.
(I-rehistro ang ngalan sa
logbook/system kag maghatag
sang password).
2. Informs the Library personnel if the 2.1 Guides the students in the None 1 minute Library Personnel
research was done or needs available unit and briefly (Wala) (1 ka minuto)
another transaction. instructs them to read the
(Pahibal-on ang laybraryan kung policy.
tapos na ang research kag kung (Giyahan ang mga studyante
may idugang pa nga transaksyon). sa paggamit sang kompyuter
kag ipa- hanumdom nga
basahon gid ang mga
polisiya).
2.2 Assists the needs of the None 1 minute Library Personnel

students. (Wala) (1 ka minuto)
(Patigayunon ang mga
kinahanglanon).
3. Fill out the feedback form and log 3. Receives the feedback form. None 2 minutes Library Personnel
out from the logbook/system. (Batunon ang feedback form). (Wala) (2 ka minutos)
mag log-out sa logbook/system).
None 6 minutes
TOTAL:
113
Estancia, Iloilo
Reg. No. 97Q19783
2. BORROWING OF BOOKS (OPEN SHELF SYSTEM)

The library circulation comprises the activities around the lending of library books and other resources to its users, subject
to the approved library policy.
2. Permit to Research Different Institutions or Agencies
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents library Card or Permit to 1.1 Checks and verifies the None 1 minute Library Personnel
Research automated Library Card/ letter (Wala) (1 ka minuto)
(Ipakita/Ipresentar ang library of permit to research.
kard). (Usisaon ang library card kag
ang permiso sa
pagpanalawsaw).
1.2 Instructs and assists the None 3 minutes Library Personnel

students in finding the books (Wala) (3 ka minutos)
needed.
(Giyahan kag tudluan kung
paano mangita sang mga
libro).
2. Bring the book to the counter 2.1 Processes books for checkout. None 1 minute Library Personnel
together with the library card. (I-proseso ang libro nga (Wala) (1 ka minuto)
(Dal-on ang libro upod ang library hulamon).
kard sa tagdumala- han).
2.2 Informs or reminds students None 1 minute
about the policy and charges. (Wala) (1 ka minuto)
(Ipahibalo ang mga polisiya
kag multa).
4. The library user decides to take the 4. Releases the book

book for home use. (Ipadala ang libro).
(Kon dal-on ang libro sa balay.)
None 8 minutes
TOTAL:
114
Estancia, Iloilo
Reg. No. 97Q19783
3. LIBRARY CARD APPLICATION

All bonafide students, faculty and staff of NISU are entitled to the use of the library upon presentation of their library card,
Library card is a permit to enter and use library materials
1. 1 pc. 1x1 ID Picture Photographic Studio
2. Assessment form with a stamp “Officially Enrolled”
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents Requirements. 1. Checks the requirements None 1 minute Library Personnel
(Ipresenta ang mga submitted and provides student (Wala) (1 ka minuto)
kinahanglanon). information form.
(Usisaon ang mga ginsumite nga
mga dokumento kag hatagan
sang pormas).
2. Accomplishes and submits the 2. Verifies and receives the student None 3 minutes Library Personnel
Form information form and Stamp (Wala) (3 ka minutos)
(Sabtan kag ipasa ang pormas). student assessment form and
indicates the Library card applied
and date and affix initial.
(Usisaon kag batunon ang
pormas kag stampahan nga
nagapamatuod nga nakaaply
sang library kard).
3. Fill out the feedback form and 3. Receives the feedback form. None 3 minutes Library Personnel
receive the Accomplishment Form. (Batunon ang feedback form). (Wala) (3 ka minutos)
batunon ang ginkomply nga Note: all library cards are released
pormas). on the first day of classes.
(Ang mga libraray kard
igahatag sa pag’umpisa
sang klase).
None 7 minutes
TOTAL:
115
Estancia, Iloilo
Reg. No. 97Q19783
4. PHOTOCOPYING OF LIBRARY MATERIALS

Photocopying of materials in allowed subject to the existing Library Policy
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents the book to be 1. Checks the pages of the book 1 minute Library Personnel
photocopied to be photocopied. (1 ka minuto)
(Ipresenta ang libro nga (Usisaon ang mga pinanid
pagakopyahon). sang libro nga inugpa kopya.)
2. Registers in Logbook 2. Checks information in the 1 minute Library Personnel
(Magsulat sang ngalan sa logbook if correct. (1 ka minuto)
listahan). (Usisaon ang impormasyon
sang libro kun insakto).
3. Pays for the charges. 3. Receives payment for students ₱1.00 – Short 2 minutes
(Bayaran ang balayran). and fees for school-related ₱1.50 – Long (2 ka minutos)
documents.
(Batunon ang bayad sang
pagpakopya kag iban pa nga
balayran).
4. Fill out the feedback form and 4. Receives the feedback form None 3 minutes
receives the books/documents. and releases the photocopied (Wala) (3 ka minutos)
(Sabtan ang feedback form kag materials.
batunon ang libro ukon ang (Batunon ang feedback form
dokumento). kag ihatag ang ginpakopya nga
mga materyales).
None 7 minutes
TOTAL:
116
Estancia, Iloilo
Reg. No. 97Q19783
5. REPLACEMENT OF LOST LIBRARY CARD

Lost LC should be reported immediately. Replacement will only be issued upon presentation of affidavit/ certificate/ letter
of loss and submission of 1x1 ID picture. Replacement is done only once in a semester.
1. 1x1 ID Picture Photographic Studio
2. Student assessment form Department
PROCESSING PERSON
TIME RESPONSIBLE
1. Inquires the requirements for the 1. Supplies needed requirements for None 1 minute Library Personnel
replacement of lost library card. replacement. (Wala) (1 ka minuto)
(Mamangkot sang mga (Hatagan sang nagakaigo nga
kinahanglanon nga mga kinanghalanon para sa pag-ilis).
dokumento para maislan ang
nadula nga library kard).
2. Submits the requirements needed. 2.1 Checks the requirements None 1 minute Library
(Ipasa ang mga kinahanglanon nga presented. (Wala) (1 ka minuto) Personnel
dokumento). (Usisaon ang ginpresentar nga
kinahanglanon).
2.2 Issues form for 2nd Library None 1 minute Library

card application for the (Wala) (1 ka minuto) Personnel
issuance of the new library
card.
(Hatagan sang pormas para
sa aplikasyon sang pagbag-o
sang library kard).
2.3 Checks student’s records and None 1 minute Library

instructs client to pay at the (Wala) (1 ka minuto) Personnel
cashier's office.
(Usisaon ang record sang
kliyente kag instruksyonan na
magbayad sa kahera).
3. Pays to the cashier and presents 3. Receives payments and issues ₱100.00 3 minutes Cashier
official receipt. official receipt. (3 ka minutos)
(Bayaran sa kahera kag ipakita ang (Batunon ang bayad kag hatagan
resibo). sang opisyal nga resibo).
4. Checks the library card if names and 4. Prepares a new library card and None 10 minutes Library Personnel
other data are correct. laminates. (Wala) (10 ka minutos)
(Usisaon ang library kard kun ang (Iprepara ang bag-o na library
ngalan kag iban nga detalye kard).
ensakto.)
5. Fill out the feedback form and 5. Receives the feedback form and None 4 minutes Library Personnel
receive a new library card. releases the library card. (Wala) (4 ka minutos)
batunon ang bag-o nga library kard). ihatag ang nahuman nga bag-o
nga laybrary kard).
21 minutes
TOTAL: ₱100.00 (21 ka
minutos)
117
Estancia, Iloilo
Reg. No. 97Q19783
6. RETURNING OF BORROWED LIBRARY RESOURCES

All library users have the Privilege to borrow library resources which must be returned on the due date.
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents book at the counter in 1.1 Examines and process the 1 minute Library Personnel
charge together with his/her library returned books. (1 ka minuto)
card. (Usisaon ang libro nga
(Ipresentar ang libro nga inugbalik ginbalik).
upod ang library kard).
1.2 Verifies the record for penalty. 5 minutes Library Personnel
(Usisaon kon may balayran). (5 ka minutos)
1.3 If there are fines instruct the 1 minute Library Personnel

students to pay at the cashier. (1 ka minuto)
(Kon may multa pabayaron sa
kahera).
2. If payments were made, presents 2. Receives payments and issues ₱20.00/ 5 minutes Cashier
the official receipt. official receipt. day/book (5 ka minutos)
(Magbayad kag ipakita ang resibo). (Batunon ang bayad kag hatagan
(Sabtan ang feedback form). returns the library card. (3 ka minutos)
ibalik ang library kard).
4. Receives the Library Card. 1 minute
(Kuhaon ang Library kard). (1 ka minuto)
16 minutes
TOTAL:
(16 ka minutos)
118
Estancia, Iloilo
Reg. No. 97Q19783
7. RETURNING OF DAMAGED OR LOST BOOKS

required).
1. Books to be replaced Bookstore
PROCESSING PERSON
TIME RESPONSIBLE
1. Informs the counter in-charge 1.1 Checks the record of the None 1 minute Library Personnel
together with his/her library card of borrower and examines the (Wala) (1 ka minute
the damage/ lost book/s. extent of damage. (for
(Ipahibalo nga ang libro nadula replacement or not)
ukon naguba). (Sikyaron ang record sang
naghulam. Lantawon kon sa
diin kutob ang guba agud
mahibaluan kon dapat
bayluhan ukon indi).
To be 10 minutes Library Personnel
1.2 Explains policy on book determined (10 ka minutos)
replacement/damaged book (If
lost or needs replacement)
verifies amount of books from
the memorandum receipt/ if
damage informs the users
regarding the policy.
(Ipahangop ang pamaagi sa
pag-ilis sang nadula kag
naguba nga libro).
3. Replace the book with the same 3.1 Receives book replacement None 5 minutes Library Personnel
title. Latest edition is required. and updates student’s record. (Wala) (5 ka minutos)
(Bayluhan o islan ang libro sang (Batunon ang libro kag i-
pareho ang ngalan. Kinahanglan update ang rekord).
nga bag-o nga edisyon ang libro).
3.2 Returns the library card. None 1 minute Library Personnel
(Ibalik ang library card). (Wala) (1 ka minuto)
19 minutes
TOTAL:
(19 ka minutos)
119
Estancia, Iloilo
Reg. No. 97Q19783
8. SIGNING OF CLEARANCE
required).
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents library card and clearance 1.1 Checks the record of the None 1 minute Library Personnel
form to the counter. library clients in the library (Wala) (1 ka minuto)
(Ihatag ang library kard kag record system.
clearance). (I-sekyar ang record sang
kliyente sa library record ukon
system).
None 1 minute Library Personnel
1.2 Signs the clearance if the (Wala) (1 ka minuto)
client has no accountability.
(Permahan ang clearance kon
wala balayran).
1 minute Cashier
1.3 Instructs the client to pay first (1 ka minuto)
the accountability at the
cashier.
(Pabayaron sa kahera sang
balayran).
2. Presents official receipt. 2. Signs the clearance. None 1 minute Library Personnel
(Ipakita ang opisyal nga resibo). (Permahan ang clearance). (Wala) (1 ka minuto)
3. Fill out the feedback form. 3. Receive the feedback form and None 2 minutes Library Personnel
(Sabtan ang feedback form). return the signed clearance. (Wala) (2 ka minutos)
ibalik ang clearance).
4. Receives the library card and
clearance form.
(Batunon ang ginabalik nga library
kard kg pormas).
6 minutes
TOTAL:
(6 ka minutos)
120
Estancia, Iloilo
Reg. No. 97Q19783
9. ONLINE REFERENCE SERVICES

The online reference service is to provide fast, real time online reference help to patrons at the point of need. Patrons can
chat with a librarian via embedded chat.
PROCESSING PERSON
TIME RESPONSIBLE
1. Sends queries to the library's 1.1 Assists the queries of the None 5 minutes Library Personnel
Facebook page and Email clientele. (Wala) (5 ka minutos)
Address. (Asikasuhon ang mga
(Ipadala ang pamangkot sa Library pamangkot).
FB page kag email). Library Personnel
1.2 Provides the request of the None 20 minutes
clientele. Only the needed (Wala) (20 ka minutos)
portion or chapter of a book
will be sent to the client via
messenger and email.
(Ihatag ang ginapangabay nga
bahin sang libro kag ipdala
paagi sa messenger ukon
email).
1.3 Suggests to the clients the None 5 minutes Library Personnel

available online electronic (Wala) (5 ka minutos)
resources of the library.
(Ipahibalo ang mga online
resources sang library).
1.4 Gives the URL and password. None 2 minutes Library Personnel
(Ihatag ang URL kag (Wala) (2 ka minutos)
password).
2. For document delivery: Requests 2. Instructs the clients on how to log None 5 minutes Library Personnel
books and other research in and how to use the resources. (Wala) (5 ka minutos)
materials for scanning. (Tudluan kon paano magsulod
(Magpangabay kon puede ma- kag maggamit sang serbisyo).
scan ang mga materyales).
None 39 minutes
TOTAL:
121
Estancia, Iloilo
Reg. No. 97Q19783
10. ANDROID TABLET POLICY

All bonafide students at NISU's main campus and satellite campuses who do not have any unpaid library fines or
outstanding accountabilities are eligible to check out the library's Android tablet .
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents Library Card 1.1 Check if the library card is None 1 minute Library
(Ipakita/ ipresentar ang library validated. (Wala) (1 ka minuto) Personnel
kard). (Usisaon kon nabalida ang
library kard).
1.2 Without a validated library card,

no student is permitted to
borrow.
(Kun wala library card kag wala
nabalida indi pwedi
makahulam)
2. Inquire about the availability of an 2.1 Before lending the None 1 minute Library
Android tablet. tablet, it will be inspected (Wala) (1 ka minuto) Personnel
(Mamangkot kun may ara pa nga for damage and checked for
Tablet nga pwedi mahulam) functionality in front
of the borrower to ensure
that it is in good condition.
(Antis ipahulam ang Tablet
usisaon kun nagagana sa
atubang mismo sang
nagahulam)
2.2 The library staff releases the

requested item to the borrower
once it is determined to be
functional.
(Kun gagana ang unit ihatag
na sa mahulam)
3. If there is an available unit, the None 1 minute Library
Borrower must complete and sign (Wala) (1 ka minuto) Personnel
the Android loan agreement form.
(Kun may bakante pa nga unit
mafill up sang Agreement form)
4. Get the tablet and use it. None 1 minute Library
(Wala) (1 ka minuto) Personnel
122
Estancia, Iloilo
Reg. No. 97Q19783
5. After the allotted time, the borrower 5.1 When the borrowed item is None 1 minute Library
may return the Android tablet to the returned, the technical expert (Wala) (1 ka minuto) Personnel
counter. ensures that it is not damaged.
(Sa tapos na magamit ang Android If damage is discovered, the
Tablet iuli sa counter ang unit) borrower is responsible for the
cost of repair.
(Kun ang tablet iuli na, usisaon
ini sang IT expert kag kun may
guba iya pagabayran)
5.2 Failure to pay the accountability None

would mean no signing of (Wala)
students’ clearance and
obtaining school records.
(Kun nd mabayaran indi
mapermahan iya clearance
kag nd makakuha sang mga
dokumento sa eskwelahan)
6. Once, the unit is functional the None
users are free to leave. (Wala)
(Kun ang unit wala guba pwede
na kalakat ang naghulam)
None 5 minutes
TOTAL:
(Wala) ( 5 ka minutos)
123
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
124
Estancia, Iloilo
Reg. No. 97Q19783
1. PRE-ENROLMENT PHYSICAL EXAMINATION

A requirement to all incoming new students to determine the physical fitness to study in NISU. (Incoming new students
may report to the HSO to schedule an appointment as soon as they receive their requirements for Physical Examination
or this may be performed upon walk-in if there are slots available.)
Office/Division: HEALTH SERVICES OFFICE

Who May Avail: New Students
1. NISU College Admission Test Result (1 photocopy ) Guidance Office
2. Recommendation slip for PE Department Chairman
3. Consent form for PE (signed by parent/guardian if minor) Department Chairman
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents recommendation slip, 1.1 Checks the requirements. None 2 minutes Nurse II
consent form and NISU College (Usisaon ang mga (Wala) (2 ka minutos) Health Services
Admission Test result to the health kinahanglanon). Office
personnel.
(Ipakita ang panugyanon, pormas 1.2 Instructs client to fill up the
sang pagpahanugot, kag logbook and the Pre –
Admission Test sang kolehiyo sa Enrolment Physical
tagadumala sang opisina sang Examination Form.
ikaayong-lawas). (Pasulaton sa listahan kag Pre-
Enrolment Physical
eksaminasyon nga pormas).
2. Accomplishes the needed forms. 2.1 Receives the form, conducts None 12 minutes Medical Officer
(Sabtan ang kinahanglanon nga interview, gets vital signs, and (Wala) (12 ka minutos) and/ or
mga pormas). performs rapid physical Nurse II
examination and record results Health Services
Answers questions during the and findings. Office
interview and cooperates during (Batunon ang pormas kag
the examination process. magdumala sang mga
(Sabton ang mga palamangkotanon, magkuha
palamangkotanon kag mag sang Vital Signs, magbuhat
kooperar sa mga buhaton nga sang dasig nga eksaminasyon
eksaminasyon sa ikaayong-lawas). sa ikaayong-lawas kag i-
dokumento ang mga resulta).
2.2 Gives advice or referrals when

necessary.
(Maghatag sang referral kag
laygay kung kinahanglan.)
3. Fill out the feedback form. 3. Receives the feedback form and None 5 minutes Nurse II
(Sabtan ang feedback form). issues the Fitness Certificate and (Wala) (5 ka minutos) Health Services
instructs the flow of enrolment. Office
ihatag ang Fitness Certificate kag
tudluan sang mga pamaagi).
4. Receives the Fitness Certificate.

(Pagabatunon ang sertipikasyon sa
ikayong-lawas).
None 19 minutes
TOTAL:
125
Estancia, Iloilo
Reg. No. 97Q19783
2. MEDICAL CONSULTATION
A healthcare provider reviews a patient’s medical history, examines the patient, and makes recommendations as to care
and treatment.

Any of the following for the students:
NISU Identification Card; Registration Form; Registrar’s Office
Library Card Library
Any of the following for the employees:
NISU Identification Card; Registrar’s Office
Government Identification Card Government Agency
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents school ID to the HSO 1.1 Asks if the client is a new or None 1 minute Nurse II
personnel and fills up logbook. former patient. (Wala) (1 ka minuto) Health Services
(Ipakita ang school ID kag maglista (Pamangkuton kon bag-o ukon Office
sa listahan). dati nga pasyente).
1.2 Retrieves the previous Health 2 minutes Medical Officer

Record Form for the former (2 ka minutos) or
patient. Fills up a new Health Nurse II
Record Form for the new Health Services
patient. Office
(Pangitaon ang health record
sang dati nga pasyente kag
himuan bag-o nga health
record ang bag-o nga
pasyente).
1.3 Checks Vital Signs and records 5 minutes Medical Officer

results. (5 ka minutos) or
(Kuhaan sang Vital Signs kag i- Nurse II
record ang resulta). Health Services
Office
1.4 Conducts interview, takes 10 minutes Medical Officer

medical history and physical (10 ka minutos) or
assessment or examination Nurse II
and record findings. Health Services
(Magdumala sang Office
palamangkotanon sa pasyente
sang iya nga Medical History
kag kuha sang pisikal nga
eksaminasyon kag i-
2. Describes current symptoms of None
illness. Answers questions being (Wala)
asked.
(Isaysay ang nabatyagan nga
sintomas. Magsabat sa mga
pamangkot).
126
Estancia, Iloilo
Reg. No. 97Q19783
1.5 Makes diagnosis, requests 10 minutes Medical Officer

laboratory exams, gives (10 ka minutos) or
treatment and referral if Nurse II
necessary. Health Services
(I-dayagnos o maghatag sanag Office
basi sa sintomas kag
maghatag sang Laboratory
Request, bulong kag ihambit
kon kinahanglanon).
1.6 Gives advise and 5 minutes Medical Officer

recommendation. (5 ka minutos) or
(Maghatag sang laygay kag Nurse II
panugyanon). Health Services
Office
1.7 Prescribes and dispenses 3 minutes Medical Officer

medicines if available. Issues a (3 ka minutos) or
referral slip if necessary and Nurse II
instructs patient to undergo Health Services
further check-up and to return Office
the referral slip, if referred.
(Pagaresitahan sang
nagakaigo nga bulong kag
hatagan sang Referral Slip kon
kinahanglanon kag magpa
check-up liwat kag ibalik ang
Referral Form).
3. Fill out the feedback form. 2. Receives the feedback form and 2 minutes
(Sabtan ang feedback form). instructs clients to fill out the (2 ka minutos)
monthly report of medicines and
supplies availed.
pasulaton sa monthly report of
medicines and supplies ang
nagamit o nabaton).
4. Fill up and affixes signature in the
Monthly Report of Medicines and
Supplies Form and receives
available drugs and prescription
form.
(Pirmahan ang Monthly Report of
Medicines and Supplies Form kag
batunon ang resita).
None 38 minutes
TOTAL:
127
Estancia, Iloilo
Reg. No. 97Q19783
3. TELEMEDICINE MEDICAL/DENTAL (WHO 2010)

The delivery of health care services where distance is a critical factor by all health care professionals using information
and communication technologies for the exchange of valid information for diagnosis, treatment, and prevention of disease
and injuries, research and evaluation and for the continuing education of health care providers, all in the interest of
advancing the health of individuals and their communities.
Tele-consultation refers more specifically to the consultation done using telecommunications with the purpose being
diagnosis or a treatment of a patient with the site being remote from patient or physician (Delda et al., 2016 and Van Dyk,
2014).

Communication Device
(Phone with or without camera, computer, video or chat software, and stable
internet connection.)
PROCESSING PERSON
TIME RESPONSIBLE
1. Make an appointment through call, 1. Schedules the appointment of the None 5 minutes Health Services
text, email or messenger for client. (Wala) (5 ka minutos) Office
medical and/or dental consultation. (Iskedyul ang nagpalista nga Personnel
(Magpalista pinaagi sa pagtawag pasyente). (Medical
sa telepono, text, email ukon Officer, Dental
messenger kon medical ukon Officer, and Nurse)
dental nga pagpakonsulta).
2. Wait for the scheduled 2. Starts the tele-consultation. None 8 minutes Health Services
appointment. (Hiwaton ang pagkonsulta). (Wala) (8 ka minutos) Office
(Maghulat sa ihatag nga iskedyul). Personnel
(Medical
Officer, Dental
Officer, and Nurse)
3. Answers questions being asked None 13 minutes Health Services
and may upload pictures of (Wala) (13 ka minutos) Office
conditions through live video. Personnel
(Sabton ang pamangkot kag mag- (Medical
upload sang litrato sang kondisyon Officer, Dental
pinaagi sa live video). Officer, and Nurse)
4. Fill out the online feedback form. 3. Receives the online feedback None 2 minutes Health Services
(Sabtan ang online feedback form). form. (Wala) (2 ka minutos) Office
(Batunon ang online feedback Personnel
form). (Medical
Officer, Dental
Officer, and Nurse)
5. Receives the prescription from 4. Sends the prescription thru None 2 minutes Health Services
messenger. patient’s messenger. (Wala) (2 ka minutos) Office
(Batunon ang reseta paagi sa (Ipadala ang reseta sa Personnel
messenger). messenger sang pasyente). (Medical
Officer, Dental
Officer, and Nurse)
None 30 minutes
TOTAL:
128
Estancia, Iloilo
Reg. No. 97Q19783
4. DENTAL SERVICES
Oral examinations of students and employees to assess their dental needs and to refer cases which are beyond the
capability of the dentist.

PROCESSING PERSON
TIME RESPONSIBLE
1. Register online to university’s 1. Connect using technology to None Dentist II
health services website deliver dental health care. (Wala) Health Services
(Magparehistro “online” sa This includes real-time telephone Office
University’s Health Services or live audio-video interaction
website) typically with a patient using a
smartphone, tablet, or computer.
(Magamit sa bago nga
technolohiya sa paghatag sang
dental services).
2. Dental consultation via telehealth 2.1. Assess the patient’s dental None 30 minutes Dentist II
(“Telehealth Dental Consultation”) condition and determine (Wala) (30 ka minutos) Health Services
whether the patient needs to be Office
seen in the dental setting.
(Lantawon ang kondisyon
dental sang pasyente kon
kinahanglan magkadto pisikal
sa klinika)
2.2. Consider if elective procedures,

surgeries, and non-urgent
outpatient visits should be
postponed in certain
circumstances.
(I-konsidera kon padayunon
ang “Elective Procedures”,
operasyon kag ang pagbisita
nga indi emerhensya kon
pwede malantaw sa masunod
na panahon)
a. For consultation  Conducts interview and keep Dentist II
(para sa pakonsulta) record of findings Health Services
(Mag interbyo kag Office
magadokumento sang resulta)
 Prescribe necessary drugs and

treatment.
(Maghatag sang reseta kag
nagakadapat nga bulong)
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b. For treatment  Provide dental treatment only None 2 minutes Health Services
(para sa pagbulong) after you have assessed the (Wala) (2 ka minutos) Office
patient and considered both the Personnel
risk to the patient of deferring (Medical
care and the risk to DHCP Officer, Dental
(Dental Health Care Officer, and Nurse)
Professionals) and patients of
healthcare-associated SARS-
CoV-2 transmission.
(Maghatag sang nagakaigo
pagbulong pagkatapos i-
konsidera ang risgo sang
pasyente kag dentist tuhoy sa
paglapta sang SARS-COV 2)
 Take steps to ensure that

everyone (patients, DHCP,
visitors) adheres to respiratory
hygiene and cough etiquette and
hand hygiene while inside the
clinic/facility.
(Magsunod sa nagakaigo nga
tikang para masiguro ang
seguridad sang tanan samtang
ara sa sulod sang klinika)
Urgent cases only
(para sa mga emerhensiya nga
kaso)
a. For dental surgery and dental  Ensure that you have the
restoration appropriate amount of personal
(para sa pagpa-opera kag protective equipment (PPE) and
preserba sang ngipon) supplies to support your patients.
If PPE and supplies are limited,
prioritize dental care for the
highest need, most vulnerable
patients first – those at most risk
if care is delayed.
(Seguraduhon nga nagasuksok/
naga-gamit sang “Personal
Protective Equipment (PPE)”.
Kon ang “PPE” ay limitado,
tagaan sang prayoridad ang mas
naga kinahanglan sang serbisyo)
 Make necessary appointment for

time of treatment
(Magpaiskedyul sang
pagpakonsulta para mahatagan
sang nagakaigo nga pagbulong)
 Does pre/ post-operative dental

surgery procedure and prescribe
drugs.
(Pag-ubra sang
antes/pagkatapos opera nga mga
pamaagi kag paghatag sang
reseta)
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restorative procedure and
prescribe drugs if needed.
(Pag-ubra sang
antes/pagkatapos opera nga
pagpanumbalik nga mga
reseta kung kinahanglanon)
3. Client will affix signature on 3. Presents forms which needed
procedures done. clients' signature.
(Magaperma ang pasyente nga na (Pagpresenta sang pormas nga
tapos na ang pagbulong) gakinahanglan sang pirma sang
pasyente).
None 30 minutes
TOTAL:
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(Internal Services)
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1. MEDICAL CONSULTATION
A healthcare provider reviews a patient’s medical history, examines the patient, and makes recommendations as to care
and treatment.

PROCESSING PERSON
TIME RESPONSIBLE
1. Presents school ID to the HSO 1.1 Asks if the client is a new or None 1 minute Nurse II
personnel and fills up logbook. former patient. (Wala) (1 ka minuto) Health Services
(Ipakita ang school ID kag maglista (Pamangkuton kon bag-o ukon Office
sa listahan). dati nga pasyente).
1.2 Retrieves the previous Health 2 minutes Medical Officer

Record Form for the former (2 ka minutos) or
patient. Fills up a new Health Nurse II
Record Form for the new Health Services
patient. Office
(Pangitaon ang health record
sang dati nga pasyente kag
himuan bag-o nga health
record ang bag-o nga
pasyente).
1.3 Checks Vital Signs and records 5 minutes Medical Officer

results. (5 ka minutos) or
(Kuhaan sang Vital Signs kag i- Nurse II
record ang resulta). Health Services
Office
1.4 Conducts interview, takes 10 minutes Medical Officer

medical history and physical (10 ka minutos) or
assessment or examination Nurse II
and record findings. Health Services
(Magdumala sang Office
palamangkotanon sa pasyente
sang iya nga Medical History
kag kuha sang pisikal nga
eksaminasyon kag i-
2. Describes current symptoms of None
illness. Answers questions being (Wala)
asked.
(Isaysay ang nabatyagan nga
sintomas. Magsabat sa mga
pamangkot).
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1.5 Makes diagnosis, requests 10 minutes Medical Officer

laboratory exams, gives (10 ka minutos) or
treatment and referral if Nurse II
necessary. Health Services
(I-dayagnos o maghatag sanag Office
basi sa sintomas kag
maghatag sang Laboratory
Request, bulong kag ihambit
kon kinahanglanon).
1.6 Gives advise and 5 minutes Medical Officer

recommendation. (5 ka minutos) or
(Maghatag sang laygay kag Nurse II
panugyanon). Health Services
Office
1.7 Prescribes and dispenses 3 minutes Medical Officer

medicines if available. Issues a (3 ka minutos) or
referral slip if necessary and Nurse II
instructs patient to undergo Health Services
further check-up and to return Office
the referral slip, if referred.
(Pagaresitahan sang
nagakaigo nga bulong kag
hatagan sang Referral Slip kon
kinahanglanon kag magpa
check-up liwat kag ibalik ang
Referral Form).
3. Fill out the feedback form. 2. Receives the feedback form and 2 minutes
(Sabtan ang feedback form). instructs clients to fill out the (2 ka minutos)
monthly report of medicines and
supplies availed.
pasulaton sa monthly report of
medicines and supplies ang
nagamit o nabaton).
4. Fill up and affixes signature in the
Monthly Report of Medicines and
Supplies Form and receives
available drugs and prescription
form.
(Pirmahan ang Monthly Report of
Medicines and Supplies Form kag
batunon ang resita).
None 38 minutes
TOTAL:
134
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2. TELEMEDICINE MEDICAL/DENTAL (WHO 2010)

The delivery of health care services where distance is a critical factor by all health care professionals using information
and communication technologies for the exchange of valid information for diagnosis, treatment, and prevention of disease
and injuries, research and evaluation and for the continuing education of health care providers, all in the interest of
advancing the health of individuals and their communities.
Tele-consultation refers more specifically to the consultation done using telecommunications with the purpose being
diagnosis or a treatment of a patient with the site being remote from patient or physician (Delda et al., 2016 and Van Dyk,
2014).

Communication Device
(Phone with or without camera, computer, video or chat software, and stable
internet connection.)
PROCESSING PERSON
TIME RESPONSIBLE
1. Make an appointment through call, 1. Schedules the appointment of the None 5 minutes Health Services
text, email or messenger for client. (Wala) (5 ka minutos) Office
medical and/or dental consultation. (Iskedyul ang nagpalista nga Personnel
(Magpalista pinaagi sa pagtawag pasyente). (Medical
sa telepono, text, email ukon Officer, Dental
messenger kon medical ukon Officer, and Nurse)
dental nga pagpakonsulta).
2. Wait for the scheduled 2. Starts the tele-consultation. None 8 minutes Health Services
appointment. (Hiwaton ang pagkonsulta). (Wala) (8 ka minutos) Office
(Maghulat sa ihatag nga iskedyul). Personnel
(Medical
Officer, Dental
Officer, and Nurse)
3. Answers questions being asked None 13 minutes Health Services
and may upload pictures of (Wala) (13 ka minutos) Office
conditions through live video. Personnel
(Sabton ang pamangkot kag mag- (Medical
upload sang litrato sang kondisyon Officer, Dental
pinaagi sa live video). Officer, and Nurse)
4. Fill out the online feedback form. 3. Receives the online feedback None 2 minutes Health Services
(Sabtan ang online feedback form). form. (Wala) (2 ka minutos) Office
(Batunon ang online feedback Personnel
form). (Medical
Officer, Dental
Officer, and Nurse)
5. Receives the prescription from 4. Sends the prescription thru None 2 minutes Health Services
messenger. patient’s messenger. (Wala) (2 ka minutos) Office
(Batunon ang reseta paagi sa (Ipadala ang reseta sa Personnel
messenger). messenger sang pasyente). (Medical
Officer, Dental
Officer, and Nurse)
None 30 minutes
TOTAL:
135
Estancia, Iloilo
Reg. No. 97Q19783
3. DENTAL SERVICES
Oral examinations of students and employees to assess their dental needs and to refer cases which are beyond the
capability of the dentist.

PROCESSING PERSON
TIME RESPONSIBLE
1. Register online to university’s 1. Connect using technology to None Dentist II
health services website deliver dental health care. (Wala) Health Services
(Magparehistro “online” sa This includes real-time telephone Office
University’s Health Services or live audio-video interaction
website) typically with a patient using a
smartphone, tablet, or computer.
(Magamit sa bago nga
technolohiya sa paghatag sang
dental services).
2. Dental consultation via telehealth 2.1. Assess the patient’s dental None 30 minutes Dentist II
(“Telehealth Dental Consultation”) condition and determine (Wala) (30 ka minutos) Health Services
whether the patient needs to be Office
seen in the dental setting.
(Lantawon ang kondisyon
dental sang pasyente kon
kinahanglan magkadto pisikal
sa klinika)
2.2. Consider if elective procedures,

surgeries, and non-urgent
outpatient visits should be
postponed in certain
circumstances.
(I-konsidera kon padayunon
ang “Elective Procedures”,
operasyon kag ang pagbisita
nga indi emerhensya kon
pwede malantaw sa masunod
na panahon)
a. For consultation  Conducts interview and keep Dentist II
(para sa pakonsulta) record of findings Health Services
(Mag interbyo kag Office
magadokumento sang resulta)
 Prescribe necessary drugs and

treatment.
(Maghatag sang reseta kag
nagakadapat nga bulong)
136
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Reg. No. 97Q19783
b. For treatment  Provide dental treatment only None 2 minutes Health Services
(para sa pagbulong) after you have assessed the (Wala) (2 ka minutos) Office
patient and considered both the Personnel
risk to the patient of deferring (Medical
care and the risk to DHCP Officer, Dental
(Dental Health Care Officer, and Nurse)
Professionals) and patients of
healthcare-associated SARS-
CoV-2 transmission.
(Maghatag sang nagakaigo
pagbulong pagkatapos i-
konsidera ang risgo sang
pasyente kag dentist tuhoy sa
paglapta sang SARS-COV 2)
 Take steps to ensure that

everyone (patients, DHCP,
visitors) adheres to respiratory
hygiene and cough etiquette and
hand hygiene while inside the
clinic/facility.
(Magsunod sa nagakaigo nga
tikang para masiguro ang
seguridad sang tanan samtang
ara sa sulod sang klinika)
Urgent cases only
(para sa mga emerhensiya nga
kaso)
a. For dental surgery and dental  Ensure that you have the
restoration appropriate amount of personal
(para sa pagpa-opera kag protective equipment (PPE) and
preserba sang ngipon) supplies to support your patients.
If PPE and supplies are limited,
prioritize dental care for the
highest need, most vulnerable
patients first – those at most risk
if care is delayed.
(Seguraduhon nga nagasuksok/
naga-gamit sang “Personal
Protective Equipment (PPE)”.
Kon ang “PPE” ay limitado,
tagaan sang prayoridad ang mas
naga kinahanglan sang serbisyo)
 Make necessary appointment for

time of treatment
(Magpaiskedyul sang
pagpakonsulta para mahatagan
sang nagakaigo nga pagbulong)

surgery procedure and prescribe
drugs.
(Pag-ubra sang
antes/pagkatapos opera nga mga
reseta)
137
Estancia, Iloilo
Reg. No. 97Q19783

restorative procedure and
prescribe drugs if needed.
(Pag-ubra sang
antes/pagkatapos opera nga
pagpanumbalik nga mga
reseta kung kinahanglanon)
3. Client will affix signature on 3. Presents forms which needed
procedures done. clients' signature.
(Magaperma ang pasyente nga na (Pagpresenta sang pormas nga
tapos na ang pagbulong) gakinahanglan sang pirma sang
pasyente).
None 30 minutes
TOTAL:
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Reg. No. 97Q19783
OFFICE OF THE STUDENT AFFAIRS AND SERVICES

(External Services)
139
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1. PROCEDURE FOR THE APPROVAL OF PROPOSED, EXTERNAL SEMINARS, TRAININGS AND WORKSHOPS
RELATED TO STUDENT AFFAIRS
Office or Division: STUDENT AFFAIRS AND SERVICES OFFICE

None None
PROCESSING PERSON
TIME RESPONSIBLE
1. Submit copies of the required 1. Receives and checks the None 5 minutes SAS/Staff
documents to the SAS office for the documents submitted. (Wala) (5 ka minutos)
approval. (Batunon kag usisaon ang
(Ipasa ang mga dokumento sa ginpasa nga mga dokumento).
opisina sang SAS).
2. Wait for the status of the request 2. Inform the client as to the status None 5 minutes SAS/Staff
and the release of the of their request. (Wala) (5 ka minutos)
memorandum if the request is (Pahibaluon ang kliyente
approved. nahanungod sa kahimtangan
(Hulaton ang kahimtangan sa sang iya nga ginapangabay).
ginahingyo kag ang pagpagwa
sang na aprobahan nga
memorandum).
3. Fill out the feedback form and 3. Receives the feedback form and None 2 minutes SAS/Staff
receives the approved gives the approved (Wala) (2 ka minutos)
memorandum from the SAS office. memorandum.
batunon ang naaprobahan nga ipahatag ang naaprobahan nga
memorandum halin sa opisina memorandum).
sang SAS.)
None 12 minutes
TOTAL:
140
Estancia, Iloilo
Reg. No. 97Q19783
2. APPLICATION FOR RECOGNITION/RENEWAL OF THE STUDENT ORGANIZATION

None None
PROCESSING PERSON
TIME RESPONSIBLE
1. Submit the letter request to the 1. Receives the letter request. None 3 minutes SAS/Staff
SAS Offcie. (Batunon ang sulat nga (Wala) (3 ka minutos)
(Ipasa ang sulat nga ginpangabay).
nagapangabay sa opisina sang
SAS).
2. Fill out the application form and 2. Receives and assesses the None 5 minutes SAS/Staff
submit the requirements. submitted documents. (Wala) (5 ka minutos)
(Sabtan ang application form kag (Batunon kag usisaon ang mga
ipasa ang kinahanglanon). ginpasa nga mga dokumento).
3. Wait while documents are being 3. Notifies the clients as to the None 5 minutes SAS/Staff
checked. status of their application. (Wala) (5 ka minutos)
(Maghulat samtang ginausisa pa (Pahibaluon ang mga kleyente
ang mga dokumento). kon ano na ang estado sang ila
nga aplikasyon).
4. Fill out the feedback form and 4. Receives the feedback form and None 1 minute SAS/Staff
receives the approved application. approves the Application (Wala) (1 ka minuto)
batunon ang naaprobahan nga aprobahan ang aplikasyon).
aplikasyon).
None 14 minutes
TOTAL:
141
Estancia, Iloilo
Reg. No. 97Q19783
3. REQUEST FOR INSURANCE CLAIM

None None
PROCESSING PERSON
TIME RESPONSIBLE
1. Reports the lost/found item(s) at 1. Receives report. None 10 minutes SAS/Staff
the SAS office or through (Batunon ang pahibalo). (Wala) (10 ka minutos)
messenger.
(Ipahibalo ang nadula/nakita nga
mga butang sa opisina sang SAS
ukon paagi sa messenger).
2. Fill out the feedback form and 2. Receives the feedback form and None 1 minute SAS/Staff
surrender/claim the items at the returns the items to the owners. (Wala) (1 ka minuto)
SAS office. (Batunon ang feedback form kag
(Sabtan ang feedback form kag ibalik ang mga butang sa mga
ihatag/kuhaon ang mga butang sa tag-iya).
opisina sang SAS).
None 11 minutes
TOTAL:
142
Estancia, Iloilo
Reg. No. 97Q19783
4. CLAIMING OF LOST AND FOUND ITEMS

None None
PROCESSING PERSON
TIME RESPONSIBLE
1. Submits required documents at the 1. Receives documents None 5 minutes SAS/Staff
SAS Office. (Batunon ang mga dokumento). (Wala) (5 ka minutos)
(Ipasa ang kinahanglanon nga
dokumento saa opisina sang SAS).
2. Fill out the online feedback form 2. Receives the feedback form and None 1 day SAS/Staff
and wait for the update as to the notify the claimant as to the (Wala) (1 ka adlaw)
status of the insurance benefits. status of the insurance benefits.
hulaton ang kahimtangan sang iya pahibaluon ang magabaton
pagakuhaon nga benipisyo sa nahanungod sang kahimtangan
insurance). sang iya benipisyo nga
pagabatunon).
1 day and 5
None minutes
TOTAL:
ka minutos)
143
Estancia, Iloilo
Reg. No. 97Q19783
5. FILING AND RESOLVING AN INCIDENT OR CASE

None None
PROCESSING PERSON
TIME RESPONSIBLE
1. Reports the incident to the SAS 1.1 Receives the incident report. None 1 minutes SAS/Staff
office. (Batunon ang ginapahibalo nga (Wala) (1 ka minuto)
(Ipahibalo ang natabo nga insidente).
insedente sa opisina sang SAS).
1.2 Assesses the reported incident. None 30 minutes SAS/Staff
(Pag-usisa sa natabo nga (Wala) (30 ka minuto)
insedente).
2. Wait for the action to be taken for None 2 days SAS/Staff

the case. (Wala) (2 ka adlaw)
(Hulaton ang nahanungod sa
aksyon nga pagahimuon).
2. Inform the client as to the action None 1 minutes SAS/Staff

taken for the case. (Wala) (1 ka minuto)
(Pahibaluon ang kleyente kon
ano ang aksyon nga ginhimo).
3. Fill out the feedback form. 3. Receives the online feedback None 1 minutes SAS/Staff
(Sabtan ang online feedback form). form. (Wala) (1 ka minuto)
2 days and 33
None minutes
TOTAL:
ka minutos)
144
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Reg. No. 97Q19783
OFFICE OF THE NATIONAL SERVICE TRAINING

PROGRAM
(External Services)
145
Estancia, Iloilo
Reg. No. 97Q19783
1. ENROLMENT OF NSTP(CWTS OR NROTC)
Office or Division: OFFICE OF THE NATIONAL SERVICE TRAINING PROGRAM

NSTP Enrolment Form NSTP Office
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents assessment form for 1. Check if the NSTP is included in None 3 minutes NSTP
validation. the assessment form. (Wala) (3 ka minutos) Coordinator/
(Ipakita ang assessment). *If included stamp active or Assigned Staff
inactive.
(Usisaon kon ara ang NSTP kag
istampahan).
2. Fill out and submits NSTP form. 2. Receives and checks the entries None 10 minutes NSTP
(Sabtan kag ipasa ang NSTP nga of the student data in the NSTP (Wala) (10 ka minutos) Coordinator/
pormas). form. Assigned Staff
(Batunon kag usisaon ang mga
datus sa pormas).
3. Fill out the feedback form. 3. Receives the feedback form. None 2 minutes NSTP
(Sabtan ang feedback form). (Batunon ang feedback form). (Wala) (2 ka minutos) Coordinator/
Assigned Staff
None 15 minutes
TOTAL:
146
Estancia, Iloilo
Reg. No. 97Q19783
OFFICE OF THE ON-THE-JOB-TRAINING

(External Services)
147
Estancia, Iloilo
Reg. No. 97Q19783
1. ENROLLMENT ON OJT
Office or Division: OFFICE OF THE ON-THE-JOB-TRAINING

1. Registration form (Student copy) Department
2. Medical Certificate Medical Physician
3. Notarized Parent’s Waiver Any Notary Public Practitioner
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents assessment form. 1. Receives assessment form and None 2 minutes IPTS/OJT
(Ipakita ang assessment form). assigns schedule for OJT (Wala) (2 ka minutos) Supervisor
orientation and issue forms.
(Batunon ang assessment form
kag pahibaluon sang eskedyul
nahanungod sa hinun-anon sa
OJT kag hatagan sang issue
forms).
2. Attends OJT orientation. 2. Conducts OJT orientation and None 40 minutes IPTS/OJT
(Magtambong sa hinun-anon determines agency assignment. (Wala) (40 ka minutos) Supervisor
nahanungod sa OJT). (Hiwaton ang hinun-anon sa OJT
kag determinahon ang ahensya
nga padal-an sa ila).
3. Accomplishes and submits the 3. Receives and review entries of None 10 minutes IPTS/OJT
forms. forms. (Wala) (10 ka minutos) Supervisor
(Ipasa ang nasabtan nga pormas). (Batunon kag repasuhon ang
ginpasa nga pormas).
4. Fill out the feedback form. 4. Receives the feedback form and None 2 minutes IPTS/OJT
(Sabtan ang feedback form). issues a letter of (Wala) (2 ka minutos) Supervisor
recommendation to the partner
agency.
hatagan sang sulat sang
rekomendasyon sa kaupod nga
ahensya).
5. Receives the letter of

recommendation.
(Batunon ang sulat sang
rekomendasyon).
None 54 minutes
TOTAL:
148
Estancia, Iloilo
Reg. No. 97Q19783
2. ISSUANCE OF CERTIFICATE OF COMPLETION

This Certificate of Completion is issued to students who have completed their OJT.
Office or Division: OFFICE OF THE ON-THE-JOB-TRAINING

1. Certificate of Completion from the partner agency. Partner Agency
2. Official Receipt Cashier’s office
PROCESSING PERSON
TIME RESPONSIBLE
1. Requests for an OJT Certification. 1. Advices the client to pay to the None 1 minute IPTS/OJT
(Mangayo sertipikasyon sa OJT). cashier. (Wala) (1 ka minuto) Supervisor
(Pabayaron sa kahera).
2. Pays to the Cashier. 2. Receives payment and issues ₱50.00 5 minutes Cashier/Cashier
(Magbayad sa kahera). official receipt. (5 ka minutos) Assistant
(Batunon ang bayad kag hatagan
3. Presents official receipt and 3. Verifies the official receipt and None 2 minutes IPTS/OJT
Certificate of Completion of OJT the authenticity of the Certificate. (Wala) (2 ka minutos) Supervisor
from the partner agency. (Beripikahon ang opisyal nga
(Ipakita ang opisyal nga resibo kag resibo kag ang pagkamatuod
ang sertipkasyon nga natapos ang sang sertipakasyon).
OJT halin sa kaupod nga
ahensya).
4. Fill out the feedback form. 4. Receives the feedback form. None 2 minutes IPTS/OJT
(Sabtan ang feedback form). (Batunon ang feedback form). (Wala) (2 ka minutos) Supervisor
5. Signs in the logbook. 5. Prepares and releases the OJT None 5 minutes Cashier/Cashier
(Permahan ang logbook). Certification. (Wala) (5 ka minutos) Assistant
(Pag-hatag sang sertipakasyon
sa OJT).
6. Receives the OJT Certification.

(Batunon ang sertipakasyon sa
OJT).
None 15 minutes
TOTAL:
149
Estancia, Iloilo
Reg. No. 97Q19783
OFFICE OF THE SOCIO-CULTURAL AFFAIRS

(External Services)
150
Estancia, Iloilo
Reg. No. 97Q19783
1. TRY-OUTS AND SCREENING OF COLLEGE CULTURAL PERFORMERS)
Office or Division: OFFICE OF THE SOCIO-CULTURAL AFFAIRS

1. Registration Form/School ID Registrar
2. Cultural RegistrationForm Office of the Socio-Cultural
3. Audition Performance Client
PERSON
CLIENT STEPS AGENCY ACTION FEES PROCESSING TIME
RESPONSIBLE
1. Inquires for the try-outs and 1. Provides information about the None 5 minutes Socio-cultural
Screening of College Cultural inquiry. (Wala) (5 ka minutos) Coordinator/Staff
Performers through online (Maghatag sang impormasyon
messenger, phone calls/text nahanungod sa
message or visit to the office. palamangkutanon).
(Magpanghusisa nahanungod sa
“Try-outs kag Screening sang
College Cultural Performers
pinaagi sa online messenger,
tawag/text sa telepono or mag
kadto sa opisina).
2. Submit needed requirements to 2. Validates the identity of the None 5 minutes Socio-cultural
the office applicant. (Wala) (5 ka minutos) Coordinator/Staff
(Mag pasa sang mga (Pag-usisa sang pagkatawo
kinahanglanon nga dokumento sa sang aplikante).
opisina).
3. Fill out the google application form 3. Sends link of the google None 5 minutes Socio-cultural
or form or Cultural Forms 1 in the application form. (Wala) (5 ka minutos) Coordinator/Staff
office specifying the categories (Ipadala ang link sang google
applied for. application form).
(Sabtan ang google application
form or ang Cultural Form 1 sa
opisina sa pagpili sang kategorya
nga imo gusto pasakupan).
4. Receives notification from the 4. Notifies the applicant through None 1 day Socio-cultural
office. phone call/text message. (Wala) (1 ka adlaw) Coordinator/Staff
(Pagabatunon ang pahibalo halin (Pahibal-on ang aplikante
sa opisina). pinaagi sa tawag/text sa
telepono).
5. Once notified, prepare for the 5. Judging for the audition None 10 minutes Socio-cultural
audition performace as schedule performance (Wala) (10 ka minutos) Coordinator/Staff
(Kon nakabaton na sang pahibalo, (Paghusga sa ila nga gin pakita
mag preparer sang sang imo napili nga kinadaman/talento).
nga kinaadman/talento sa natalana
nga iskedyul).
6. Receives status of the application. 6. Notifies the applicant for the None 1 day Socio-cultural
(Batunon ang istado sang status of the application. (Wala) (1 ka adlaw) Coordinator/Staff
aplikasyon). (Pahibaluon ang aplikante sang
isatado sang iya aplikasyon).
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7. Once approve, fill out the 7. Sends link for the membership None 10 minutes Socio-cultural
membership form. form. (Wala) (10 ka minutos) Coordinator/Staff
(Kon aprubado na ang aplikasyon, (Ipadala ang link sang
sabtan ang membership form). membership form).
8. Fill out the feedback form. 8. Receives the online feedback None 10 minutes Socio-cultural
(Sabtan ang feedback form). form. (Wala) (10 ka minutos) Coordinator/Staff
2 days and 45
None minutes
TOTAL:
(Wala) (2 ka adlaw kg 45 ka
minutos)
152
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OFFICE OF THE SPORTS AND ATHLETICS

(External Services)
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1. BORROWING OF SPORTS EQUIPMENT
Office or Division: OFFICE OF THE SPORTS AND ATHLETICS

1. Request Form, Id And Borrower’s Slip Office of the Sports Director
PERSON
RESPONSIBLE
1. Make a letter requesting for the 1. Inquires what particular None 2 minutes Sports and Athletics
borrowing of the certain sport purpose it may serve and issue (Wala) (2 ka minutos) Director
equipment a borrower’s slip.
(Magahimo sang sulat para sa (Usisaon kung ngaa mahulam
paghulam sang gamit sang gamit kag diin gamiton
panghampang). kag hatagan sang borrower’s
slip).
2. Fill out the Borrower’s Slip and 2. Checks entries of the None 5 minutes Sports and Athletics
present the ID. Borrower’s slip. (Wala) (5 ka minutos) Director
(Magsulat sa Borrowers slip kag (Usisaon kung insakto ang gin
magpresintar sang ID). sulat sa Borrowers Slip).
3. Fill out the feedback form. 3. Receives the online feedback None 2 minutes Sports and Athletics
(Sabtan ang feedback form). form. (Wala) (2 ka minutos) Director
4. Receives the borrowed equipment 4. Releases equipment and None 2 minutes Sports and Athletics
and fill out the logbook. issuance slip. (Wala) (2 ka minutos) Director
(Batunon ang ginhulam nga gamit (Ihatag ang ginhulam nga
kag magpirma sa logbook). gamit kag issuance slip).
None 11 minutes
TOTAL:
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2. RETURNING OF BORROWED EQUIPMENT
Office or Division: OFFICE OF THE SPORTS AND ATHLETICS

1. Issuance Slip and Borrowed Equipment Office of the Sports Director
PERSON
RESPONSIBLE
1. Presents issuance slip and the 1. Receives the issuance slip and None 3 minutes Sports and Athletics
borrowed equipment. the borrowed equipment and (Wala) (3 ka minutos) Director
(Ipresentar sang Issuance Slip kag give feedback form
ang ginhulam nga gamit). (Batunon ang issuance slip kag
ang ginhulam nga gamit kag
hatagan sang Feedback Form).
2. Fill out the feedback form. 2. Receives the online feedback None 2 minutes Sports and Athletics
(Sabtan ang feedback form). form. (Wala) (2 ka minutos) Director
None 5 minutes
TOTAL:
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OFFICE OF THE STUDENT RECORDS & ADMISSION

SERVICES
(External Services)
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Reg. No. 97Q19783
1. ADMISSION OF NEW STUDENTS & TRANSFEREES

The Office of the Registrar admits the students who are willing to enroll in college and let them choose the course they
wanted to take. The Registrar's Office Staff collects and file the photocopy of documents submitted by the students and
encode the students’ data in the system (SIMS) and print the Schedule/Permit for the Entrance Exam.
Office or Division: OFFICE OF THE REGISTRAR

Who may avail: New Students and Parents or Guardian
New Students/ Incoming Freshman
1. Photocopy High School Report Card/ SF 9 (Form 138) High School where you Graduated
2. Photocopy of Live birth (NSO/PSA authenticated) Philippine Statistics Authority
3. One (1) pc. Recent 2x2 ID picture Photographic Studio
Transferees
1. Photocopy Certificate of Transfer Credentials (Honorable Dismissal) Previous School attended
2. Photocopy Transcript of Records for Evaluation Purposes Previous School attended
3. Photocopy of Live birth (NSO/PSA authenticated) Philippine Statistics Authority
4. One (1) pc. Recent 2x2 ID picture Photographic Studio
PROCESSING PERSON
TIME RESPONSIBLE
1. Fill out the NISU College 1. Receives filled out NISU College None 5 minutes Registrar/
Admission. Test (NCAT) Form Admission Test (NCAT) Form. (Wala) (5 ka minutos) Office Staff
(Sabtan ang “NCAT Form”). (Batunon ang “NCAT form”).
2. Submits Photocopy of Documents/ 2.1 Receives photocopy of None 3 minutes Registrar/

Credentials. documents and encodes (Wala) (3 ka minutos) Office Staff
(Ipasa ang photocopy sang mga student information in the
dokumento). Student Information
Management System (SIMS).
(Batunon ang dokumento kag i-
encode ang ngalan sang
estudyante sa (SIMS).
2.2 Prints and issues the None 5 minutes Registrar/

permit/schedule for entrance (Wala) (5 ka minutos) Office Staff
exam.
(Imprintahon kag ihatag ang
iskedyul sang pasinawan)
3. Fill out the feedback form and wait 3. Receives the filled-out feedback None 2 minutes Registrar/
for the Schedule of the Exam. form. (Wala) (2 ka minutos) Office Staff
(Sabtan ang “feedback form” kag (Batunon ang nasabtan nga
hulaton ang iskedyul kung san-o “feedback form”).
makuha sang exam).
None 15 minutes
TOTAL:
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Reg. No. 97Q19783
2. ENROLLMENT OF NEW STUDENTS & TRANSFEREES

The Office of the Registrar enroll the Students who passed the Entrance Examination and Qualifying exam of the
respective course they wish to enroll, provided, they have with them the complete required documents. The Registrar's
Office Staff collect and file the Original Document (except for NSO/PSA authenticated Live birth) submitted by the
students and update it in the system (SIMS).

Who may avail: New Students, Parents or Guardian
New Students
1. Original and Photocopy of High School Report Card/SF9 (Form 138) High School where you Graduated
2. Original and Photocopy of Certificate of Good Moral Character High School where you Graduated
3. Photocopy of Live Birth (NSO/PSA Authenticated) Philippine Statistics Authority
4. Two (2) pcs. Recent 2x2 ID picture Photographic Studio
Transferees
1. Original and Photocopy of Certificate of Transfer Credentials (Honorable Previous School attended
Dismissall)
2. Original and Photocopy of Certificate of Good Moral Character Previous School attended
3. Original and Photocopy of Transcript of Records for Evaluation Purpose Previous School attended
4. Photocopy of Live birth (NSO/PSA authenticated Philippine Statistics Authority
5. Two (2) pcs. Recent 2x2 ID picture Photographic Studio
PROCESSING PERSON
TIME RESPONSIBLE
1. Fill out Student Information Sheet 1.1 Receives and checks the None 5 minutes Registrar/Office
and submit it together with the documents and approve the (Wala) (5 ka minutos) Staff
Original copies of documents/ applicant in SIMS.
credentials. (Batunon kag e check ang mga
(Sabtan ang “Student Information orihinal nga dokumento kag
Sheet” kag ipasa ang orihinal nga aprobahan ang aplikante sa
kopya sang mga dokumento). “SIMS”).
1.2 Assess Transferees for their None 10 minutes Registrar/Office

credited subjects. (Wala) (10 ka minutos) Staff
(e “assess” ang mga
“Transferees” sang ila mga
“credited” nga asignatura.
2. Fill out NSTP form. 2. Receives filled out form. None 5 minutes NSTP Coordinator /
(Sabtan ang pormas sang “NSTP”) (Batunon ang na sabtan nga (Wala) (5 ka minutos) Office Staff
pormas).
3. Submit photocopy of documents/ 3. Receives the documents and None 5 minutes Dept. Chair
credentials. encode subjects to be enroll. (Wala) (5 ka minutos)
(Ipasa ang mga photocopy sang (Batunon ang mga dokumento
mga dokumento) kag I-encode ang mga asignatura
nga inug-enrol).
4. Check the subjects enlisted in the 4. Check the name of the student in Amount due 5 minutes Cashier
student portal and proceed to the SIMS, accept payment of fees, stated in the (5 ka minutos)
cashier for payment of fees and validate enrolled subjects of the Statement
validation of enrolled subjects. student and release Official of Account
(I-tsek ang mga asignatura nga Receipt. of the
inug enroll sa “Student Portal” kag (I-tsek ang ngalan sang bata sa respective
mag kadto sa “cashier” para mag “SIMS” Batunon ang bayad, e Client
bayad kag mag pa “validate” sang “validate” kag hatagan sang
158
Estancia, Iloilo
Reg. No. 97Q19783
ila “enrollment”.) opisyal nga resibo).

5. Fill out the feedback form, present 5. Receives feedback form, checks None 5 minutes Registrar/Office
receipt of payment, wait for the receipt and releases print out of (Wala) (5 ka minutos) Staff
Certificate of Registration and wait Certificate of Registration.
for the Scheduled date for School (Batunon ang “feedback form”,
ID by Department. kuhaon ang resibo kag ihatag
(Sabtan ang “feedback form”, ang kopya sang “Certificate of
ipakita ang resibo, hulaton ang Registration”).
kopya sang “Certificate of
Registration” kag mag hulat sang
skedyul para sa “School ID”).
6. Presents Certificate of Registration 6. Checks Certificate of None 5 minutes Librarian/Office
and fill out Library Card application Registration, encode students (Wala) (5 ka minutos) Staff
form. data in the system.
(Ipakita ang “Certificate of (I-tsek ang “Certificate of
Registration” kag sabtan ang Registration” kag e “encode” sa
“Library Card application form”) “system” and impormasyon sang
mga estudyante”)
Amount
due stated
in the
Statement 40 minutes
TOTAL:
of the
respective
Client
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Reg. No. 97Q19783
3. ENROLLMENT OF CONTINUING STUDENTS

The Office of the Registrar enrolls the students who are officially enrolled from previous year and will continue the course
they took.

Who may avail: Old Students, Parents or Guardian
1. Fully signed clearance Registrar’s Office
PROCESSING PERSON
TIME RESPONSIBLE
1. Submit a copy of fully signed 1. Assessed and Encodes None 10 minutes Dept. Chair
clearance. subjects to be enrolled. (Wala) (10 ka minutos)
(Ipasa ang clearance). (I-encode ang mga asignatura
nga ila inug-enrol kag ihatag
ang kopya sang “Assessment
form”).
2. Check the subjects enlisted in the 2. Check the name of the student Amount due 5 minutes Cashier
student portal and proceed to the in SIMS, accept payment of stated in the (5 ka minutos)
cashier for payment of fees and fees, validate enrolled subjects Statement of
validation of enrolled subjects. of the student and release Account of the
(I-tsek ang mga asignatura nga Official Receipt. respective
inug enroll sa “Student Portal” kag (I-tsek ang ngalan sang bata sa Client
mag kadto sa “cashier” para mag “SIMS” Batunon ang bayad, e
3. Fill out the feedback form and 3. Receives the feedback form, None 5 minutes Registrar/Office
present School ID and receipt of School ID for validation, check (Wala) (5 ka minutos) Staff
payment and wait for the Certificate receipt, release print out of
of Registration and validated Certificate of Registration and
School ID validated School ID.
(Sabtan ang “feedback form” kag (Batunon ang “feedback form”,
ipakita and School ID, kag resibo School ID kag resibo, kag
kag hulaton ang “Certificate of ihatag ang print out sang
Registration” kag “validated School “Certificate of Registration” kag
ID”). “validated School ID”).
4. Presents Certificate of Registration 4. Checks Certificate of None 5 minutes Librarian/Office
and Library Card for Validation. Registration and validate (Wala) (5 ka minutos) Staff
(Ipakita ang “Certificate of student’s Library Card.
Registration” kag “Library Card” (I-tsek ang “Certificate of
para e”validate”) Registration” kag e “validate”
and “Library Card” sang
estudyante)
Amount due
stated in the
Statement of
25 minutes
TOTAL: Account of
(25 ka minutos)
the
respective
Client
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Reg. No. 97Q19783
4. ENROLLMENT OF RETURNEE/SHIFTEE
The Office of the Registrar enrolls the students who stopped and want to continue with the course they took in college or
Shift from other Course.

Who may avail: Old Students, Parents or Guardian
1. Fully signed clearance Registrar’s Office
2. Assessment of Grades Registrar’s Office
PROCESSING PERSON
TIME RESPONSIBLE
1. Present a copy of fully signed 1. Check the folder of the student, None 10 minutes Registrar/Office
clearance. assess the subjects to be (Wala) (10 ka minutos) Staff
(Ipakita and clearance) enrolled and encode the student
information of those who don’t
have name in the SIMS.
2. Submit a copy of fully signed 2. Encodes subjects to be enrolled. None 5 minutes Dept. Chair
clearance and assessment of (I-encode ang mga asignatura (Wala) (5 ka minutos)
grades. nga ila inug-enrol).
(Ipasa and clearance kag na
“assess” nga kopya sang mga
grado).
3. Check the subjects enlisted in the 3. Check the name of the student in Amount due 5 minutes Cashier
student portal and proceed to the SIMS, accept payment of fees, stated in the (5 ka minutos)
cashier for payment of fees and validate enrolled subjects of the Statement of
validation of enrolled subjects. student and release Official Account of the
(I-tsek ang mga asignatura nga Receipt. respective Client
inug enroll sa “Student Portal” kag (I-tsek ang ngalan sang bata sa
mag kadto sa “cashier” para mag “SIMS” Batunon ang bayad, e
4. Fill out the feedback form and 4. Receives the feedback form, None 5 minutes Registrar/Office
present School ID and receipt of School ID for validation, check (Wala) (5 ka minutos) Staff
payment and wait for the Certificate receipt, release print out of
of Registration and validated Certificate of Registration and
School ID validated School ID.
(Sabtan ang “feedback form” kag (Batunon ang “feedback form”,
ipakita and School ID, kag resibo School ID kag resibo, kag ihatag
kag hulaton ang “Certificate of ang print out sang “Certificate of
Registration” kag “validated School Registration” kag “validated
ID”). School ID”).
5. Presents Certificate of Registration 5. Checks Certificate of Registration None 5 minutes Librarian/Office
and Library Card for Validation. and validate student’s Library (Wala) (5 ka minutos) Staff
(Ipakita ang “Certificate of Card.
Registration” kag “Library Card” (I-tsek ang “Certificate of
para e”validate”) Registration” kag e “validate” and
“Library Card” sang estudyante)
Amount due
stated in the 25 minutes
TOTAL: Statement of (25 ka
Account of the minutos)
respective Client
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5. REQUEST OF TRANSCRIPT OF RECORDS

The Transcript of Records are issued to students/clients seeking job or employment, apply for Board Examination or
Transfer Schools as long as they have been cleared from their account. It is a document where personal data, subjects
taken, grades, and other information are indicated.

Who may avail: Graduates, Students, Parents or Guardian
1. Student’s Clearance Office of the Registrar
2. Student ID Requesting Student
3. OJT Certification OJT Supervisor
4. One (1) pc. 2x2 Picture (White Background) Photographic Studio
5. Official Receipt Cashier's Office
6. Authorization Letter (if through Representative) Requesting Student
7. Valid ID of Authorized Representative (if through Representative) Issuing agency
PROCESSING PERSON
TIME RESPONSIBLE
1. Submits fully signed clearance and 1. Checks the submitted clearance None 5 minutes Registrar/
other required documents and other required documents. (Wala) (5 ka minutos) Registrar Staff
*If through a representative, submit Checks the authorization letter
authorization letter and present and valid ID if through a
valid ID of authorized representative.
representative. (I-tsek ang mga dokumento nga
(Magpasa sang pirmado nga ginpasa).
“clearance” kag iban pa nga mga
kinahanglan nga mga dokumento.
Kon paagi sa representante,
magpasa sang otorisasyon kag
balido nga ID).
2. Fill out and presents the request 2. Receives the request form and None 5 minutes Registrar/
form. checks records. (Wala) (5 ka minutos) Registrar Staff
(Sabtan ang request. form). (Batunon ang request form kag
usisaon ang rekord.)
3. Present request form for payment. 3. Receives payment and issues Amount due 5 minutes Cashier/ Cashier
(Ipakita ang “request form” para sa official receipt. stated in the (5 ka minutos) Staff
balayran kag resibo). (Batunon ang bayad kag hatagan Statement of
sang opisyal nga resibo). Account of the
respective Client
4. Presents the Official Receipt and 4. Receives request form, issues None 2 minutes Registrar/
Request Form. the claim stub and advises the (Wala) (2 ka minutos) Registrar Staff
(Ipakita ang resibo kag “request client to return after five (5)
form”) working days for the releasing of
Transcipt of Records
(Batunon ang “request form” kag
ihatag ang “claim stub” kag pa
balikon ang kliyente pagka lipas
sang lima (5) ka adlaw nga may
trabaho”)
5. Fill out the feedback form. 5. Receives feedback form None 3 minutes Registrar/
(Sabtan ang “feedback form”). (Batunon ang “feedback form”) (Wala) (3 ka minutos) Registrar Staff
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6. Prepares requested Transcript of None 5 working days Registrar/

records (Wala) upon request Registrar Staff
(Ipreparar ang “Transcript of (5 ka adlaw nga
Records”) may trabaho
pagkatapos
mag “request”)
5 working days
Amount due
and 20 minutes
stated in the
(5 ka adlaw
TOTAL: Statement of
nga may
Account of the
trabaho kag 20
respective Client
ka minutos)
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6. RELEASING OF TRANSCRIPT OF RECORDS

The Transcript of Records are issued to students/clients seeking job or employment, apply for Board Examination or
Transfer Schools as long as they have been cleared from their account. It is a document where personal data, subjects
taken, grades, and other information are indicated.

1. Official Receipt Cashier’s Office
2. Claim Stub Requesting Student
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents the official receipt and 1. Receives claim stub, log in the None 5 minutes Registrar/ Registrar
claim stub. logbook and releases (Wala) (3 ka minutos) Staff
(Ipakita ang resibo kag “claim Transcript of Records.
stub). (Batunon ang “claim stub”,
isulat sa “logbook” kag ihatag
ang “Transcript of Records”).
2. Fill out the feedback form, signs in 2. Receives and file filled out None 3 minutes Registrar/ Registrar
the transaction logbook, and feedback form. (Wala) (3 ka minutos) Staff
receives the Transcript of Records. (Batunon kag e “file” and
(Sabtan ang “feedback form” kag “feedback form”)
magpirma sa “transaction logbook”
kag batunon ang “Transcript of
Records”).
None 8 minutes
TOTAL:
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Reg. No. 97Q19783
7. REQUEST OF TRANSFER CREDENTIALS

The Certificate of Transfer Credentials is issued to students or graduates who are planning to transfer to other schools.

1. Student Clearance Office of The Registrar
2. School ID Requesting Student
PROCESSING PERSON
TIME RESPONSIBLE
1. Submits fully signed clearance an 1. Checks the submitted clearance None 5 minutes Registrar/
other required documents for those and other required documents. (Wala) (5 ka minutos) Office Staff
students who wish to transfer. Checks the authorization letter
*If through a representative, submit and valid ID if through a
authorization letter and present representative.
valid ID of authorized (I-tsek ang mga dokumento nga
representative. ginpasa).
(Magpasa sang pirmado nga
“clearance” kag iban pa nga mga
kinahanglan nga dokumento para
sa mga estudyante nga gusto mag
balhin eskwelahan. Kon paagi sa
representante, magpasa sang
otorisasyon kag balido nga ID).
2. Fill out and presents the request 2. Receives the request form and None 5 minutes Registrar/
form. checks records. (Wala) (5 ka minutos) Office Staff
(Sabtan ang request. form). (Batunon ang request form kag
usisaon ang rekord.)
3. Present request form for payment. 3. Receives payment and issues Transfer 5 minutes Cashier/ Cashier
(Ipakita ang “request form” para sa official receipt. Credentials - (5 ka minutos) Staff
balayran kag resibo). (Batunon ang bayad kag hatagan ₱100.00
Transcript of
Records
(Compliance) -
₱50.00/page
Request Form. the claim stub and advises the (Wala) (3 ka minutos) Office Staff
(Ipakita and resibo kag “request client to return after two (2)
form”) working days for the releasing of
Transfer Credentials.
sang duha (2) ka adlaw nga may
trabaho”)
5. Fill out the feedback form. 5. Receives feedback form None 2 minutes Registrar/
(Sabtan ang “feedback form”). (Batunon ang “feedback form”) (Wala) (2 ka minutos) Office Staff
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6. Prepares requested Transfer None 2 working days Registrar/

Credentials (Wala) (2 ka adlaw nga Office Staff
(Ipreparar ang “Transfer may trabaho)
credetials”)
Transfer
Credentials - 2 working days
₱100.00 and 20 minutes
(2 ka adlaw
TOTAL:
Transcript of nga may
Records trabaho kag 20
(Compliance) - ka minutos)
₱50.00/page
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8. RELEASING OF TRANSFER CREDENTIALS

The Certificate of Transfer Credentials is issued to students or graduates who are planning to transfer to other schools.

1. Official Receipt Cashier’s Office
2. Claim Stub Office of The Registrar
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents the official receipt and 1. Receives claim stub, log in the None 5 minutes Registrar/
claim stub. logbook and releases Transfer (Wala) (5 ka minutos) Office Staff
(Ipakita ang resibo kag “claim Credentials.
stub”). (Batunon ang “claim stub”, isulat
sa “logbook” kag ihatag ang
“Transfer Credentials”.)
2. Fill out the feedback form, signs in 2. Receives and file filled out None 3 minutes Registrar/
the transaction logbook, and feedback form. (Wala) (3 ka minutos) Office Staff
receives the Transfer Credentials. (Batunon kag e “file” and
(Sabtan ang “feedback form” kag “feedback form”)
magpirma sa “transaction logbook”
kag batunon ang “Transfer
Credentials”).
None 8 minutes
TOTAL:
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9. ISSUANCE OF DIPLOMA
The Diploma is a proof that the student successfully completed all the requirements for a certain degree and therefore
issued to Graduates only.

Who may avail: Graduates, Parents or Guardian
1. Valid ID Requesting Student
PROCESSING PERSON
TIME RESPONSIBLE
1. Presents a Valid ID. 1.1 Accepts and checks Valid ID. None 1 minute Registrar/
(Ipakita ang balido nga ID). (Batunon kag I-tsek ang balido (Wala) (1 ka minuto) Office Staff
nga ID”).
1.2 Retrieves Diploma None 7 minutes Registrar/

(Kuhaon ang Diploma). (Wala) (7 ka minutos) Office Staff
2. Sign in the Transaction Logbook 2. Records and releases Diploma None 2 minutes Registrar/
and receive the requested (I-hatag ang gin request nga (Wala) (2 ka minutos) Office Staff
document. dokumento).
(Magsulat sa logbook sa
ginproseso nga dokumento).
3. Fill out the feedback form. 3. Receives the filled out feedback None 2 minutes Registrar/
(Sabtan ang “feedback form”). form. (Wala) (2 ka minutos) Office Staff
(Pagbaton sang nasabtan nga
“feedback form”).
None 12 minutes
TOTAL:
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Reg. No. 97Q19783
10. ISSUANCE OF RECONSTRUCTED DIPLOMA

The Diploma is a proof that the student successfully completed all the requirements for a certain degree and therefore
issued to Graduates only. Reconstructed Diploma is issued to the students who lost his/her Diploma, provided he/she
must secure a Notarized Affidavit of Loss.

Who may avail: Graduates, Parents or Guardian
1. Notarized Affidavit of Loss Notary Public
PROCESSING PERSON
TIME RESPONSIBLE
1. Submits notarized Affidavit of Loss. 1.1 Accepts/validates Notarized None 2 minutes Registrar/
(Magpasa sang nanotaryuhan nga Affidavit of Loss. (Wala) (2 ka minutos) Office Staff
“Affidavit of Loss”). (Batunon kag balidahon ang
nanotaryuhan nga “Affidavit of
Loss”).
1.2 Checks student records and None 5 minutes Registrar/

issues request form for (Wala) (5 ka minutos) Office Staff
payment of fees.
(Usisaon ang dokumento sang
estudyante kag hatagan sang
“request form” para sa
balayran).
2. Present request form for payment. 2. Receives payment and issues ₱150.00 5 minutes Cashier/Cashier
(Ipakita ang “request form” para sa official receipt. (5 ka minutos) Staff
balayran kag resibo). (Batunon ang bayad kag hatagan
Request Form. the claim stub and advises the (Wala) (3 ka minutos) Office Staff
(Ipakita and resibo kag “request client to return after six (6)
form”) working days.
sang anom (6) ka adlaw nga may
trabaho”)
4. Receives claim stub, fill out 4.1 Receives feedback form None 2 minutes Registrar/
feedback form and return on the (Batunon ang “feedback form”) (Wala) (2 ka minutos) Office Staff
Scheduled date of the Release of
Reconstructed Diploma. 4.2 Prepares requested None 6 working days Registrar/
(Batunon ang “claim stub”, sabtan Reconstructed (Wala) (6 ka adlaw nga Office Staff
ang “feedback form” kag mag balik Diploma may trabaho)
sa skedyul sap ag kuha sang gin (Ipreparar ang bag-ohon nga
bag-o nga diploma) Diploma”)
5. Returns on scheduled date and 5. Receives claim stub, log in the None 3 minutes Registrar/
presents official receipt and claim logbook and releases (Wala) (3 ka minutos) Office Staff
stub. Reconstructed Diploma.
(Magbalik sa natalana nga adlaw (Batunon ang “claim stub”, isulat
kag ipakita ang resibo kag “claim sa “logbook” kag ihatag ang gin
stub”). bag-o nga diploma).
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6. Signs in the transaction logbook, fill 6. Receives and file filled out None 2 minutes Registrar/
out feedback form and receives the feedback form. (Wala) (2 ka minutos) Office Staff
reconstructed diploma. (Batunon kag e “file” and
(Magpirma sa logbook, sabtan ang “feedback form”)
“feedback form” kag batunon ang
ginbag-o nga diploma).
6 working days
and 20 minutes
TOTAL: ₱150.00 (6 ka adlaw nga
may trabaho kag
22 ka minutos)
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(Enrolment, Graduation, Earned Units, Grades & General Weighted Average)
The Certificate of Enrolment is issued for those active students who are officially enrolled in our institution while the
Certificate of Graduation and General Weighted Average requested by our graduates were also generated. The
Certification for Earned Units are Issued to the students/graduates for any legal purpose.

1. Official Receipt Cashier's Office
2. Fully Signed Clearance (Graduate School) Department
PROCESSING PERSON
TIME RESPONSIBLE
1. Fill out Request Form. 1.1 Reviews accomplished form. None 3 minutes Registrar/
*If through representative, submit (I-tsek ang natapos nga form). (Wala) (3 ka minutos) Office Staff
Authorization letter and present
Valid ID of Authorized 1.2 Returns request form to client None 2 minutes Registrar/
Representative. and advises client to pay to the (Wala) (2 ka minutos) Office Staff
(Sabtan ang request form. Cashier.
*Kung makuha sang dokumento (I-balik ang Request Form kag
paagi sa representante, pabayron ang kliyente sa
magsumiter sang letter of “cashier”).
authorization kag valid ID).
2. Present request Form. 2. Give Official Receipt. ₱50.00 3 minutes Cashier/ Cashier
(I-hatag ang request form sa (I-hatag ang Opisyal nga resibo). (3 ka minutos) Staff
“Cashier” para sa balayran kag
resibo).
3. Presents the official receipt and 3. Accepts official receipt and None 2 minutes Registrar/
Request form. Request form and issues claim (Wala) (2 ka minutos) Office Staff
(Ihatag ang request form kag stub.
resibo) (Batunon ang resibo, request
form kag maghatag sang claim
stub).
4. Wait for the document to be 5. Prepares requested Certification. None 15 minutes Registrar/
released. (I-preparar ang ginapangayo nga (Wala) (15 ka minutos) Office Staff
(Hulaton ang dokumento). dokumento).
6. Fill out the feedback form. 6. Receives the filled-out feedback None 2 minutes Registrar/
7. Sign in the Transaction Logbook 7. Releases Requested Document. None 5 minutes Registrar/
and receive the requested (I-hatag ang gin request nga (Wala) (5 ka minutos) Office Staff
document. dokumento).
(Magsulat sa logbook sa
ginproseso nga dokumento).
32 minutes
TOTAL: ₱50.00
(32 ka minutos)
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12. ISSUANCE OF CERTIFICATION, AUTHENTICATION, VERIFICATION (CAV)

The Certification, Authentication, Verification (CAV) is issued to clients who are required by the agency or company they
are applying for, wherein the Office certifies the authenticity of the copy of Transcript of Records and Diploma.
1. Photocopy of Transcript of Records/Diploma Requesting Student
2. Official Receipt Cashiers Office
PERSON
RESPONSIBLE
1. Fills out Request Form. 1.1 Receives documents and None 1 minute Registrar/
*If through representative, submit reviews accomplished form. (Wala) (1 ka minuto) Office Staff
Authorization letter and present (Batunon ang ginsumite nga
Valid ID of Authorized clearance kag itsek ang
Representative. natapos nga form).
(Mag pil-ap sang request form.
*Kung makuha sang dokumento 1.2 Returns request form to client None 1 minute Registrar/
paagi sa representante, and advises client to pay to (Wala) (1 ka minuto) Office Staff
magsumiter sang letter of the Cashier.
authorization kag valid ID). (I-balik ang Request Form
kag pabayron ang kliyente sa
“cashier”).
2. Present request Form 2. Give Official Receipt ₱50.00 3 minutes Cashier/ Cashier
(I-hatag ang request form sa (I-hatag ang Opisyal nga (3 ka minutos) Staff
“Cashier” para sa balayran kag resibo).
resibo).
3. Presents the official receipt and 3. Accepts official receipt, None 3 minutes Registrar/
Request form and Photocopy of Photocopy of Documents, (Wala) (3 ka minutos) Office Staff
Documents for CAV. Request form and issue claim
(I-hatag ang request form, resibo stub.
kag photocopy sang mga (Batunon ang resibo, request form
dokumento para sa CAV). kag photocopy sang mga
dokumento para sa CAV kag
maghatag sang claim stub).
4. Wait for the document to be 4. Prepares requested CAV. None 15 minutes Registrar/
released. (I-preparar ang CAV). (Wala) (15 ka minutos) Office Staff
(Hulaton ang dokumento).
5. Presents official receipt and claim 5. Receives official receipt and None 2 minutes Registrar/
stub. claim stub. (Wala) (2 ka minutos) Office Staff
(I-hatag ang resibo kag claim stub). (Batunon ang resibo kag claim
stub).
6. Fill out the feedback form. 6. Receives the filled out None 2 minutes Registrar/
(Sabtan ang “feedback form”). feedback form. (Wala) (2 ka minutos) Office Staff
7. Signs in the Logbook and receives 7. Releases Requested None 5 minutes Registrar/
the requested document. Document. (Wala) (5 ka minutos) Office Staff
(Magsulat sa logbook kag (I-hatag ang gin request nga
magbaton sang ginproseso nga dokumento).
dokumento).
32 minutes
TOTAL: ₱50.00
(32 ka minutos)
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13. OTHER SERVICES
FOR COMPLETION FORM, the office issues the Completion form to the students with incomplete remarks in the Grade
Sheets submitted by their subject teachers. After complying with their deficiencies, the teacher may give them their final
grades in the completion form then submit it to the office for recording.
FOR CERTIFIED MACHINE COPY, the Office of the Registrar certifies that the machine copy of the Transcript of Records
and other documents requested by the students/graduates are authentic.
FOR COMPLIANCE OF REQUEST FROM OTHER SCHOOL, the Office of the Registrar complies the Original Transcript
of Records/Form 137-E of the Requesting School.
FOR CREDENTIAL VERIFICATION FROM OTHER AGENCIES, the Office of the Registrar verifies the authenticity of the
Academic Records of the Students they have submitted to the agency/company they are applying. The said verification is
sent through Email together with the Student’s Authorization to verify his/her Educational Background.
FOR SIGNING OF CLEARANCE (GRADUATES), the graduates must submit dully signed clearance before they can
request documents after their graduation. The Office of the Registrar checks the completeness of their requirements and
grades before the Registrar affix his/her signature.
FOR SIGNING OF CLEARANCE (ACTIVE STUDENTS/RETURNEES/INACTIVE STUDENTS), the Active Students or

Returnees must submit a fully signed clearance at their respective department before they can enroll in the next semester.
While Inactive Students must also process their clearances if they wish to enroll to other school or seek employment. The
Office of the Registrar checks the completeness of their requirements and grades before the Registrar affix his/her
signature.

Who may avail: Students, Parents or Guardian
Official Receipt (for completion form) Cashier's Office
Request form/Return slip (for Compliance of Request from other School) Requesting School
School ID Photographic Studio

Notarized Affidavit of Loss Notary Public
PROCESSING PERSON
TIME RESPONSIBLE
For Completion:
1. Presents official receipt. 1. Checks Official Receit and None 5 minutes Registrar/Office
(I-pakita ang resibo) provides completion form. (Wala) (5 ka minutos) Staff
(Lantawon ang resibo kag
hatagan sang completion form
ang estudyante).
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For Certified Machine Copy:
1. Presents Photocopy of the 1. Accept the documents and issue None 3 minutes Registrar/
documents to be certified. list of fees to the client. (Wala) (3 ka minutos) Office Staff
(I-pakita ang “photocopy” sang (Batunon and dokomento kag
mga dokumento). tagaan sang lista ka balaydan
ang kliyente).
2. Presents the list of fees and 2. Accept payment of fees and ₱10.00/ 3 minutes Cashier/ Cashier
payment. issue Official Receipt. page (3 ka minutos) Staff
(I-pakita ang lista sang balaydan). (Batunon ang bayad kag hatagan
3. Presents Official Receipt and Fill 3. Check Official Receipt, receive None 3 minutes Registrar/
out the feedback form. feedback form and Issue the (Wala) (3 ka minutos) Office Staff
(I-pakita ang opisyal nga resibo documents.
kag sabtan ang “feedback form”). (I-tsek ang opisyal nga resibo,
batunon ang “feedback form” kag
ihatag ang dokumento).
For Compliance of Request from other
Schools (TOR/Form 137):
1. Presents Request Form/Return 1. Prepares and Generates None Registrar/

Slip from other schools. Documents requested by other (Wala) Office Staff
(I-pakita and request form halin sa schools.
iban nga eskwelahan). (I-prepar kag maghatag sang
print out sang ginapangayo nga
dokumento).
2. Fill out the feedback form. 2. Receives the filled out feedback None Registrar/
(Sabtan ang “feedback form”). form. (Wala) Office Staff
3. Receives requested document and 3. Record and Issue Requested None Registrar/
hand carry to the requesting Documents. (Wala) Office Staff
school. (I-record kag ihatag ang
(Batunon ang dokumento kag dokumento).
ipasa ini sa eskwelahan nga
nagpangayo sang nasambit nga
dokumento).
For Credential Verification from other
Agencies:
In Writing
1. Sends verification letter through e- 1. Checks student record and None 30 minutes Registrar/
mail. responds to student verification (Wala) (30 ka minutos) Office Staff
(Magpadala sang verification letter through e-mail.
sa eskwelahan nga ginhalinan (Lantawon ang record sang
sang estudyante). estudyante kag magasabat sa
student verification paagi sa e-
mail).
2. Fill out the online feedback form. 2. Receives the filled out online None 2 minutes Registrar/
(Sabtan ang “online feedback feedback form. (Wala) (2 ka minutos) Office Staff
form”). (Pagbaton sang nasabtan nga
“online feedback form”).
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For Signing of Clearance (Graduates/

Seeking for Employment)
1. Presents School ID and Submit 1.1 Accepts School ID and None 1 minute Registrar/
Clearance. Clearance. (Wala) (1 ka minuto) Office Staff
(I-pakita ang School ID kag (Batunon ang school id kag
clearance sa Registrar). clearance).
1.2 Checks Student Records. 5 minutes Registrar/

(Lantawon ang record sang (5 ka minutos) Office Staff
estudyante).
1.3 Signs Clearance. 1 minute Registrar

(Pirmahan ang clearance). (1 ka minuto)
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OFFICE OF THE GRADUATE EDUCATION PROGRAM

(External Services)
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1. GRADUATE SCHOOL ENROLMENT (NEW STUDENT)
Office or Division: GRADUATE EDUCATION PROGRAM

Who may avail: Students and Outside Clients
1. Duly signed clearance
PERSON
RESPONSIBLE
6. Inquire for the requirements 1. Submit Requirements at the None 10 minutes GEP Chairperson/
needed to enroll at the Graduate Registrar’s Office for the (Wala) (10 ka minutos) Office Secretary
Education Program. enlistment of their name in the
(Mamangkot sa mga Student Information
kinahanglanon para sa pagpa-enrol Management System (SIMS).
sa Graduate Education Programa). (Ipasa ang mga kinahanglanon
sa pagpalista sang ngalan sa
Student Information
Management System).
2. Accomplish the qualifying exam 2. Encodes the courses to be None 5 minutes GEP Chairperson/
and student information sheet. enrolled at the (SIMS) and (Wala) (5 ka minutos) Office Secretary
(Sabtan ang pangkwalipikadong advises the GEP student to
pagsusulit kag pormas sang proceed to the cashier’s office
impormasyon sang istudyante). for payment.
(Isulat ang kurso nga kuhaon
sa (SIMS) kag hambalan mag
deritso sa kahera para
magbayad).
3. Pays the necessary amount at the 3. Issues official receipt. Cashier/Cashier

Cashier’s Office. (Hatagan sang resibo) Staff
(Magbayad sang balayran sa
opisina sang kahera).
4. Asks for Certificate of Registration. 4. Issues the Certificate of None 3 minutes Registrar/Registrar
(Mangayo sang Certificate of Registration. (Wala) (3 ka minutos) Staff
Registration). (Hatagan sang Certificate of
Registration).
5. Fill out the feedback form. 5. Receives the feedback None 2 minutes GEP Chairperson/
(Sabtan ang feedback form). form. (Wala) (2 ka minutos) Office Secretary
None 25 minutes
TOTAL:
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Reg. No. 97Q19783
2. COMPREHENSIVE EXAMINATION (CE) AND VALIDATION EXAMINATION (VE) PROCEDURES
Office or Division: GRADUATE EDUCATION PROGRAM

Who may avail: Students and Outside Clients
1. Transcript of Record (2 photocopies)
2. Assessment Slip (1 original)
3. Official Receipt (1 photocopy)
4. Letter of Intent (1 original)
PERSON
RESPONSIBLE
1. Apply to the office of the GEP. 1. Evaluate if qualified to take the None 5 minutes GEP Chairperson/
(Mag-apply sa opisina sang GEP) Comprehensive Examination or (Wala) (5 ka minutos) Office Secretary
needs Validation Examination.
(Usisaon kung kuwalipikado
para magkuha sang
Comprehensive Examination
ukon kinanglanglan sang
Validation Examination.)
2. Presents the Assessment Slip and 2. Issues official receipt to the Cashier/ Cashier
pay the necessary amount to the GEPS student. Staff
Cashier’s Office. (Hatagan sang opisyal nga
(Ipakita ang listahan sang balayran resibo ang estudyante).
kag magbayad sang balayran sa
opisina sang kahera).
3. Presents the OR to the Dean of 3. Records the OR number in the None 3 minutes GEP Chairperson/
College of Education and the Log Sheet. (Wala) (3 ka minutos) Office Secretary
Chairman of the Graduate (I-lista ang numero sang OR sa
Education Program. listahan).
(Ipakita ang OR sa Dean sang
College of Education Program).
4. Attends the Orientation as 4. Informs the student regarding None 5 minutes GEP Chairperson/
scheduled. the schedule of the orientation. (Wala) (5 ka minutos) Office Secretary
(Magpasakop sa gintalanan nga Note: The orientation will be
oryentasyon). done two (2) weeks after the
enrolment.
(Ipahibalo sa estudyante kon
san-o ang natalana nga ti-on
sang oryentasyon pagahimuon
duwa ka semana tapos ang
enrolment).
 Orient the student regarding

the GEP policies.
 Require the GEP student to
submit the following
requirements: Application
Letter for CE; 2 copies of 2x2
picture; and TOR prior to
Examination.
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Reg. No. 97Q19783
(Ipahibalo sa estudyante ang

mga polisiya sa pagkuah sang
CE, kag igasumiti ang mga
masunod nga kinahanglanon:
Sulat para sa CE; 2 ka 2x2 nga
piktyur; kag TOR antes sang
pasinaw).
5. Fill out the feedback form. 5. Receives the feedback form. None 2 minutes GEP Chairperson/
(Sabtan ang feedback form). (Batunon ang feedback form). (Wala) (2 ka minutos) Office Secretary
6. Submits the required documents to 6. Advise students who passed None 5 minutes GEP Chairperson/
the Dean’s Office. the comprehensive (Wala) (5 ka minutos) Office Secretary
(Ipasa ang mga ginakinahanglan examination to enroll in their
nga dokumento sa opisina sang Dissertation/Thesis/GRP
dean). Writing the following semester.
(Maghatag sang laygay sa mga
studyante nga nakapasar sa
comprehensive examination
nga mag-enroll sila sang ila
Dissertation/Thesis/GRP.)
7. Conduct a Seminar-Workshop on 7. Prepares budget proposal for None 5 minutes GEP Chairperson/
Dissertation/Thesis/GRP Writing. the conduct of Seminar- (Wala) (5 ka minutos) Office Secretary
(Pagdumala sang seminar- Workshop on
workshop parte sa Dissertation/Thesis/GRP
Dissertation/Thesis/GRP Writing) Writing
(Pagapreparahon ang budget
para sa pagdumala parte sa
Dissertation/Thesis/GRP
Writing)
None 25 minutes
TOTAL:
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OFFICE OF THE RESEARCH AND DEVELOPMENT

SERVICES
(Internal Services)
180
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Reg. No. 97Q19783
1. Request to Conduct Research Works
Office or Division: OFFICE OF THE RESEARCH AND DEVELOPMENT SERVICES

Who may avail: Faculty
1. Letter of Request to Conduct Research Works From the requesting individual
PERSON
RESPONSIBLE
1. Submits letter of request through 1. Receives letter request and None 10 minutes University Research
online or face-to-face specifiying provides the client necessary (Wala) (10 ka minutos) Director or his/her
the intention to conduct research information and required Staff
work. documents needed for making
(Magpadala sang sulat paagi sa a research proposal.
online ukon personal nga nabalhag (Batunon ang sulat kag
ang tinutuyo sa pagpanalawsaw.) hatagan sang kinahanglanon
nga dokumento para sa
ginatuyo nga pagpanalawsaw.)
2. Submits research proposal through 2. Receives and evaluates None 1 day University Research
online or face-to-face and waits for research proposal. (Wala) (1 ka adlaw) Director or his/her
the result of the evaluation. (Batunon kag usisaon ang Staff
(Ipasa ang ginatuyo nga pana- tinutuyo nga pagpanalawsaw.)
lawsaw pinaagi online ukon
personal kag maghulat sa resulta
sang ebalwasyon.)
3. Fill out the feedback form 3. Receives the feedback form. None 2 minutes University Research
(Sabatan ang feedback form.) (Batunon ang feedback form.) (Wala) (2 ka minutos) Director or his/her
Staff
4. Submits the finalized research 4. Receives the final research None 1 day University Research
proposal based on the evaluation proposal for recommendation (Wala) (1 ka adlaw) Director or his/her
of the technical working group. and approval. Staff
(Ipasa ang pinal nga nahuman nga (Batunon ang nahuman nga
tinutuyo sa pagpanalawsaw nga na tinutuyo sa pagpanalawsaw
basi sa ebalwasyon sang teknikal nga na basis a naaprubahan
nga grupo.) ngarekomendasyon.)
2 days and 12
None minutes
TOTAL:
(Wala) (2 ka adlaw kag 2 ka
minutos)
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(External Services)
182
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Reg. No. 97Q19783
1. Application to Conduct Extension Work

Office or Division: OFFICE OF THE EXTENSION SERVICES
Classification: Highly Technical
Who may avail: Stakeholders
None N/A
PERSON
RESPONSIBLE
1. Writes letter of request specifying 1. Receives request letter and None 1 day University Director
the objectives or the services tells the client to come back the (Wala) (1 ka adlaw) of the Extension
needed following day. Services or
(Pagsumiter sang sulat nga (Pagbaton sang sulat halin sa staff/personnel
nagapangabay kag nagasambit kliyente kag pagpahibalo paagi
sang mga katuyuan ukon serbisyo sa email para mahibaluan ang
nga kinahanglan paagi sa email.) resulta sang tinutuyo.)
2. Waits for the result of the request 2. Evaluates for possible None 10 days University Director
as evaluated by the review implementation based on the (Wala) (10 ka adlaw) of the Extension
committee thrusts and priorities and Services or
(Hulaton ang resulta sang extension agenda of the office. staff/personnel
ginapangabay kay ini (Pag-usisa kon posible iga-
pagadesisyunan pa sang komitiba.) implementar ang proyekto base
sa programa kag prayoridad
sang opisina sang Extension
Services.)
3. Follows up the letter of request 3. Advices to accomplish a None 1 day University Director
(Tan-awon ang resulta sang Project Proposal Capsule (Wala) (1 ka adlaw) of the Extension
ginsumite nga sulat) Form. Services or
(Paghatag sang nagakaigo nga staff/personnel
panugyan nga ubrahon sa
capsule form ang ginatuyo nga
proyekto).
4. Makes and submits a project 4. Receives the proposal and None 8 days University Director
proposal evaluates for acceptability and (Wala) (8 ka adlaw) of the Extension
(Pag-ubra kag pagsumiter sang makes it ready for Services or
ginaplano nga proyekto) implementation and returns it to staff/personnel
the clientele.
Recording in the logbook of the
approved Extension
Program/Project
(Pagbaton kag pag-usisa sang
ginaplano nga proyekto kag
pagbalik sini sa kliyente para
sa pag-implementar sang
proyekto.
Pagsulat sa logbook sang
naaprobahan nga proyekto.)
5. Conducts extension services
(Pag implementar sang proyekto.)
None 20 days
TOTAL:
(Wala) (20 ka adlaw)
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(Internal Services)
184
Estancia, Iloilo
Reg. No. 97Q19783
1. Application to Conduct Extension Work

Office or Division: OFFICE OF THE EXTENSION SERVICES
Classification: Highly Technical
None N/A
PERSON
RESPONSIBLE
1. Writes letter of request specifying 1. Receives request letter and None 1 day University Director
the objectives or the services tells the client to come back the (Wala) (1 ka adlaw) of the Extension
needed following day. Services or
(Pagsumiter sang sulat nga (Pagbaton sang sulat halin sa staff/personnel
nagapangabay kag nagasambit kliyente kag pagpahibalo paagi
sang mga katuyuan ukon serbisyo sa email para mahibaluan ang
nga kinahanglan paagi sa email.) resulta sang tinutuyo.)
2. Waits for the result of the request 2. Evaluates for possible None 10 days University Director
as evaluated by the review implementation based on the (Wala) (10 ka adlaw) of the Extension
committee thrusts and priorities and Services or
(Hulaton ang resulta sang extension agenda of the office. staff/personnel
ginapangabay kay ini (Pag-usisa kon posible iga-
pagadesisyunan pa sang komitiba.) implementar ang proyekto base
sa programa kag prayoridad
sang opisina sang Extension
Services.)
3. Follows up the letter of request 3. Advices to accomplish a None 1 day University Director
(Tan-awon ang resulta sang Project Proposal Capsule (Wala) (1 ka adlaw) of the Extension
ginsumite nga sulat) Form. Services or
(Paghatag sang nagakaigo nga staff/personnel
panugyan nga ubrahon sa
capsule form ang ginatuyo nga
proyekto).
4. Makes and submits a project 4. Receives the proposal and None 8 days University Director
proposal evaluates for acceptability and (Wala) (8 ka adlaw) of the Extension
(Pag-ubra kag pagsumiter sang makes it ready for Services or
ginaplano nga proyekto) implementation and returns it to staff/personnel
the clientele.
Recording in the logbook of the
approved Extension
Program/Project
(Pagbaton kag pag-usisa sang
ginaplano nga proyekto kag
pagbalik sini sa kliyente para
sa pag-implementar sang
proyekto.
Pagsulat sa logbook sang
naaprobahan nga proyekto.)
5. Conducts extension services
(Pag implementar sang proyekto.)
None 20 days
TOTAL:
(Wala) (20 ka adlaw)
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OFFICE OF THE INSTITUTIONAL QUALITY ASSURANCE

(Internal Services)
186
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Reg. No. 97Q19783
1. RETRIEVAL OF DOCUMENTS
Office or Division: OFFICE OF THE INSTITUTIONAL QUALITY ASSURANCE
IQA Office
IQA Request Form
IQA Facebook Page/Messenger
PERSON
RESPONSIBLE
1. Identifies the specific document/s 1. Receives the request form and None 10 minutes IQA Director
that is/are to be retrieved by filling finds the specific documents. (Wala) (10 ka minutos) IQA Associate
the IQA Request Form and (Batunon ang pormas nga Director
submitting the request form either ginpangabay kag pangitaon AACCUP
face-to-face or online. ang documento). Coordinator
(Hibaluon ang insakto nga Office Staff
dokumento nga pagakuhaon paagi
sa pag pil-ap sang pormas, kag
ipasa personal man ukon online).
2. Fill-out the feedback form/ online 2. Receives the feedback form. None 2 minutes IQA Director
feedback form. (Batunon ang feedback form). (Wala) (2 ka minutos) IQA Associate
(Sabtan ang feedback form/ online Director
feedback form) AACCUP
Coordinator
Office Staff
3. Wait for the confirmation, if the 3. Confirms the availability or not None 1 minute IQA Director
documents requested is available of the requested documents (Wala) (1 ka minutos) IQA Associate
or not. through text, call, chat or Director
(Magahulat kon ang dokumento verbally. AACCUP
naa aina pangabay, ara ukon (Ikompirmahon kon ara ukon Coordinator
wala). wala ang ginapangabay nga Office Staff
dokumento paagi sa text.
tawag, chat ukon personal nga
pamaagi).
None 13 minutes
TOTAL:
(Wala) (13 ka minuto)
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2. BORROWING/BRINGING OUT OF DOCUMENTS (ONLY NON-CONTROLLED DOCUMENTS)

IQA Office
IQA Request Form
PERSON
RESPONSIBLE
1. Asks permission from the IQA 1. Answers the clients request None 3-5 minutes IQA Director
through text, chat or call if the through text, chat, or call. (Wala) (3-5 ka minutos) IQA Associate
document/s is/are allowed to be (Sabton ang mga kliyente Director
brought outside the Quality paagi sa text, chat, or call). AACCUP
Assurance Center. Coordinator
(Magpangayo permiso sa IQA Office Staff
paagi sa text, chat ukon tawag kon
pwedi madala ang mga
dokumento).
2. Fill out and submit the IQA 2. Receives the IQA Borrower’s None 2 minutes IQA Director
Borrowers Form and wait for the Form and finds the specific (Wala) (2 ka minutos) IQA Associate
documents to be borrowed/bring documents to be borrowed. Director
out. (Batunon ang pormas sang AACCUP
(Sabtan ang pormas sang paghulam kag pangitaon ang Coordinator
paghulam kag ipasa sa IQA kag insakto nga dokumento). Office Staff
hulaton ang ginahulam nga
dokumento).
3. Acknowledges receipt of the 3. Records in the log book and None 3 minutes IQA Director
borrowed document. affix the signature of the client. (Wala) (3 ka minutos) IQA Associate
(Ginpamatud-an nga nabaton ang (Ilista ang mga dokumento nga Director
mga dokumento nga gina-hulam). ginhulam kag pa pirmahon ang AACCUP
kliyente). Coordinator
Office Staff
4. Fill-out the feedback form/online 4. Receives the feedback form. None 2 minutes IQA Director
(Sabtan ang feedback form/online Director
feedback form). AACCUP
Coordinator
Office Staff
5. Retrieval of the borrowed 5. Give the borrowed documents. None 2 minutes IQA Director
documents. (Ihatag ang ginahulam nga (Wala) (2 ka minutos) IQA Associate
(Pagdala sang mga ginhulam nga mga dokumento). Director
dokumento). AACCUP
Coordinator
Office Staff
None 12-15 minutes

TOTAL:
188
Estancia, Iloilo
Reg. No. 97Q19783
3. PHOTOCOPYING OF REQUESTED DOCUMENTS

IQA Office
IQA Request Form
PERSON
RESPONSIBLE
1. Identifies the document/s that 1. Photocopies the documents. None 5-10 minutes IQA Director
is/are to be photocopied. (I-photocopy ang mga (Wala) (5-10 ka minutos) IQA Associate
(Hibaluon ang insakto nga dokumento). Director
dokumento nga i-photocopy). AACCUP
Coordinator
Office Staff
2. Fill-out the feedback form/online 2. Receives the feedback form. None 2 minutes IQA Director
(Sabtan ang feedback form/online Director
feedback form). AACCUP
Coordinator
Office Staff
3. Retrieval of the photocopied 3. Gives the photocopied None 1 minute IQA Director
documents. documents. (Wala) (1 ka minuto) IQA Associate
(Pagdala sang ginapaphotocopy (Ihatag ang ginapaphotocopy Director
nga mga dokumento). nga mga dokumento). AACCUP
Coordinator
Office Staff
None 8-13 minutes

TOTAL:
189
Estancia, Iloilo
Reg. No. 97Q19783

(External Services)
190
Estancia, Iloilo
Reg. No. 97Q19783
1. RENTAL OF FACILITIES
This service includes the inquiry and availing the NISU Facilities.
Office or Division: OFFICE OF THE RESOURCE GENERATION

Who may avail: Students and Community
1. Letter Request
Resource Generation Office
2. NISU RGO Form (Form NISUCoRG01)
PERSON
RESPONSIBLE
1. Inquires about the different facilities 1. The Resource Generation None 30 minutes RGO In-charge
of NISU at the window of Resource Office will response to the (Wala) (30 ka minutos)
Generation Office. inquiry of the client.
(Pagpangusisa nahanungod sa (Ang opisina sang Resource
nakalain-lain nga pasilidad sang Generation magasabat sang
NIPSC sa opisina sang Resource mga pagpangusisa sang mga
Generation). kliyente).
2. The client will survey or inspect the 2. Present the available facilities None 1 hour RGO In-charge
facility (ies). to the client. (Wala) (1 ka oras)
(Ang kliyente magasurbi ukon ma (Ipakita sa kliyente ang mga
inspeksyon sang mga pasilidad). pasilidad nga pwede rentahan).
3. Fills out the application form. 3. Receives the filled out form. None 30 minutes RGO In-charge
(Sulatan ang pormas sang (Batunon ang na pil –apan nga (Wala) (30 ka minutos) Clients
aplikasyon). pormas).
4. Reads and signs the contract of 4. Explains the content of the None 30 minutes RGO In-charge
agreement. contract of agreement to the (Wala) (30 ka minutos) Clients
(Basahon kag pirmahan ang client.
nakasugtan nga kontrata). (Ipaintindi sa kliyente ang unod
sang kontrata sang
kasugtanan).
5. Proceeds to Cashier's Office for the 5. Assist the client in paying the Please see 30 minutes RGO In-charge
payment together with the contract fee (s). attached (30 ka minutos) Cashier
and order of payment form. (Buligan ang kliyente sa file Clients
(Makadto sa opisina sang kahera pagbayad sang bili sang
para magbayad upod sang rentahan nga pasilidad).
kontrata sang kasugtanan kag ang
pormas sang balayran).
6. Gives a copy of the contract and 6. Receives a copy of the contract None 15 minutes RGO In-charge
official receipt to the office of of agreement and official (Wala) (15 ka minutos) Clients
Resource Generation. receipt.
(Maghatag sang kopya sang (Batunon and kopya sang
kontrata sang kasugtanan kag kontrata sang kasugtanan kag
opisyal nga resibo sa opisina sang opisyal nga resibo san
Resource Generation). ginbayaran).
7. Fill out the feedback form and 7. Receives from the client the None 15 minutes RGO In-charge
signs in the logbook of the feedback form and log the (Wala) (15 ka minuto) Clients
Resource Generation. transaction.
(Pil-apan ang pormas sang (Ihatag sa kliyente and pormas
191
Estancia, Iloilo
Reg. No. 97Q19783
komento ukon opinion kag sang komento ukon opinion

pirmahan ang logbook sang kag elista ang transaksyon).
opisina sang resource generation).
8. Receives the copy of gate pass to 8. Gives a copy of gate pass to None 30 minutes RGO In-charge
be presented to the guard on duty. the client to be present to (Wala) (30 ka minutos) Clients
(Batunon ang kopya sang gate guard on duty. Guard on duty
pass para ipakita sa gwardya). (Ihatag sa kliyente ang kopya
sang gate pass nga epresentar
sa gwardya).
None 4 hours
TOTAL:
(Wala) (4 ka oras)
192
Estancia, Iloilo
Reg. No. 97Q19783
2. RENTAL OF FACILITIES (NEW NORMAL)


1. Letter Request
PERSON
RESPONSIBLE
1. For online transaction thru our FB 1. The Resource Generation None 1 hour RGO In-charge
Page-NISU Resource Generation. Office will response to the (Wala) (1 ka oras)
(https://www.facebook.com/NIPSC- inquiry of the client.
Resource-Generation- (Ang Resource Generation
105640777871134) Office magasabat sang mga
(Para sa online transakyon pagpangusisa sang mga
bisitahon ang FB page sang NISU kliyente).
Resource Generation
(https://www.facebook.com/NIPSC-
Resource-Generation-
105640777871134).
2. Checks the photos of available 2. The Resource Generation None 1 hour RGO In-charge
facilities sent by RGO. Office will send the photos of (Wala) (1 ka oras)
(Lantawon sang kliyente ang mga available facilities.
litrato sang mga pasilidad nga (Ang opisina sang resource
pwede rentahan nga gin padala generation mapadala sang
sang opisina sang resource mga litrato sang mga pasilidad
generation). nga pwede rentahan pakadto
sa kliyente).
3. Fills out the form sent and send it 3. The Resource Generation None 1 hour RGO In-charge
back to NISU RGO. Office will send the form to be (Wala) (1 ka oras) Clients
(Sabtan ang aplikasyon kag filled out by the clients.
igapadala balik sa opisina sang (Ang opisina sang resource
NISU Resource Generation). Generation mapadala sang
pormas nga pil-apan sang
kliyente).
4. Receives and reads the contract of 4. Send the contract of agreement None 30 minutes RGO In-charge
agreement. to the client. (Wala) (30 ka minutos) Clients
(Batunon kag basahon ang (Ipadala sa kliyente ang
kontrata sang kasugtanan). kontrata sang kasugtanan).
5. Gets the printed copy of contract at 5. Print the copy of contract of Please see 30 minutes RGO In-charge
the window of Resource generation agreement and assist the client attached (30 ka minutos) Clients
Office, sign the said contract of in paying the fee. file
agreement and proceed to cashier (I-print ang kopya sang
for payment. kontrata sang kasugtanan kag
(Kuhaon ang kopya sang kontrata buligan ang kliyente sa
sang kasugtanan sa opisina sang pagbayad sang bili sang
Resource Generation, pirmahan rentahan nga pasilidad).
ang kontrata kag magdiretso sa
opisina sang kahera para sa
193
Estancia, Iloilo
Reg. No. 97Q19783
pagbayad).
6. Gives a copy of the contract and 6. Receives a copy of the contract Please see 15 minutes RGO In-charge
official receipt to the office of of agreement and official attached (15 ka minutos) Cashier
Resource Generation. receipt. file Clients
opisyal nga resibo sa opisina sang opisyal nga resibo sang
7. Fills out the feedback form and 7. Gives the client the feedback None 15 minutes RGO In-charge
sign the logbook of Resource form and log the transaction (Wala) (15 ka minutos) Clients
Generation. (Ihatag sa kliyente and pormas
(Pil-apan ang pormas sang sang komento ukon opinion
komento ukon opinion kag kag elista ang transaksyon).
pirmahan ang logbook sang
8. Receives the copy of gate pass to 8. Gives a copy of the gate pass None 30 minutes RGO In-charge
be presented to the guard on duty. to the client to be present to (Wala) (30 ka minutos) Clients
(Batunon ang kopya sang gate guard on duty.
sa gwardya).
None 5 hours
TOTAL:
(Wala) (5 ka oras)
194
Estancia, Iloilo
Reg. No. 97Q19783

None None
PERSON
RESPONSIBLE
1. Inquires about the availability of the 1. Responses to the inquiry of the None 30 minutes RGO In-charge
products. client about the available (Wala) (30 ka minutos)
(Mangusisa nahanungod sa kung products.
ano ang may ara nga produkto) (Magasabat sang mga
pagpangusisa sang mga
kliyente nahanungod sa mga
produkto)
2. Purchases the desired item(s) 2. Sells the product to the clients None 30 minutes RGO In-charge
(Baklon ang nagustuhan nga mga (Ibaligya sa kliyente ang (Wala) (30 ka minutos) Clients
produkto) nagustohan nga produkto)
None 1 hour
TOTAL:
(Wala) (1 ka oras)
195
Estancia, Iloilo
Reg. No. 97Q19783

None None
PROCESSING PERSON
TIME RESPONSIBLE
1. For online transaction thru our FB 1. The Resource Generation None 1hour RGO In-charge
Resource-Generation- (Ang opisina sang Resource
105640777871134) Generation magasabat sang
(Para sa online transakyon mga pagpangusisa sang mga
bisitahon ang FB page sang kliyente nahanungod sa mga
NIPSC Resource Generation produkto).
105640777871134).
2. Orders the desired item(s). 2. Prepares the order (s) of the None 45 minutes RGO In-charge
(Maga order sang nagustuhan nga client. (Wala) (45 ka minutos) Clients
produkto). (Preparahon ang produkto nga
nagustohan sang kliyente).
3. Checks and pays the item(s) 3. The Resource generation Booklet- 6.00 45 minutes RGO In-charge
ordered. Office will give the product to Eco Bag-100.00 (45 ka minutos) Clients
(Lantawon kag bayaran ang the client and receives the Boottled water:
produkto nga nagustohan). payment. 330 ml- 10.00
(Ihatag ang produkto sa 500 ml- 12.00
kliyente kag batunon ang ila NISU Logo-100.00
bayad). T-shirt drifit w/ print-
150.00
T-shirt active dri
w/print– 250
Full Subli (Tshirt)-
500
Polo Shirt subli-550
Sando subli-500
Terno subli-900
ID Lace-85.00
2 hours and 30
None minutes
TOTAL:
ka minutos)
196
Estancia, Iloilo
Reg. No. 97Q19783

(Internal Services)
197
Estancia, Iloilo
Reg. No. 97Q19783
1. RENTAL OF FACILITIES

1. Letter Request
PERSON
RESPONSIBLE
1. Inquires about the different facilities 1. The Resource Generation None 30 minutes RGO In-charge
of NISU at the window of Resource Office will response to the (Wala) (30 ka minutos)
Generation Office. inquiry of the client.
(Pagpangusisa nahanungod sa (Ang opisina sang Resource
nakalain-lain nga pasilidad sang Generation magasabat sang
NIPSC sa opisina sang Resource mga pagpangusisa sang mga
Generation). kliyente).
2. The client will survey or inspect the 2. Present the available facilities None 1 hour RGO In-charge
facility (ies). to the client. (Wala) (1 ka oras)
(Ang kliyente magasurbi ukon ma (Ipakita sa kliyente ang mga
inspeksyon sang mga pasilidad). pasilidad nga pwede rentahan).
3. Fills out the application form. 3. Receives the filled out form. None 30 minutes RGO In-charge
(Sulatan ang pormas sang (Batunon ang na pil –apan nga (Wala) (30 ka minutos) Clients
aplikasyon). pormas).
4. Reads and signs the contract of 4. Explains the content of the None 30 minutes RGO In-charge
agreement. contract of agreement to the (Wala) (30 ka minutos) Clients
(Basahon kag pirmahan ang client.
nakasugtan nga kontrata). (Ipaintindi sa kliyente ang unod
sang kontrata sang
kasugtanan).
5. Proceeds to Cashier's Office for the 5. Assist the client in paying the Please see 30 minutes RGO In-charge
payment together with the contract fee (s). attached (30 ka minutos) Cashier
and order of payment form. (Buligan ang kliyente sa file Clients
(Makadto sa opisina sang kahera pagbayad sang bili sang
para magbayad upod sang rentahan nga pasilidad).
kontrata sang kasugtanan kag ang
pormas sang balayran).
6. Gives a copy of the contract and 6. Receives a copy of the contract None 15 minutes RGO In-charge
official receipt to the office of of agreement and official (Wala) (15 ka minutos) Clients
Resource Generation. receipt.
opisyal nga resibo sa opisina sang opisyal nga resibo san
7. Fill out the feedback form and 7. Receives from the client the None 15 minutes RGO In-charge
signs in the logbook of the feedback form and log the (Wala) (15 ka minuto) Clients
Resource Generation. transaction.
(Pil-apan ang pormas sang (Ihatag sa kliyente and pormas
198
Estancia, Iloilo
Reg. No. 97Q19783
komento ukon opinion kag sang komento ukon opinion

pirmahan ang logbook sang kag elista ang transaksyon).
8. Receives the copy of gate pass to 8. Gives a copy of gate pass to None 30 minutes RGO In-charge
be presented to the guard on duty. the client to be present to (Wala) (30 ka minutos) Clients
(Batunon ang kopya sang gate guard on duty. Guard on duty
sa gwardya).
None 4 hours
TOTAL:
(Wala) (4 ka oras)
199
Estancia, Iloilo
Reg. No. 97Q19783
2. RENTAL OF FACILITIES (NEW NORMAL)


1. Letter Request
PERSON
RESPONSIBLE
1. For online transaction thru our FB 1. The Resource Generation None 1 hour RGO In-charge
Resource-Generation- (Ang Resource Generation
105640777871134) Office magasabat sang mga
(Para sa online transakyon pagpangusisa sang mga
bisitahon ang FB page sang NISU kliyente).
Resource Generation
105640777871134).
2. Checks the photos of available 2. The Resource Generation None 1 hour RGO In-charge
facilities sent by RGO. Office will send the photos of (Wala) (1 ka oras)
(Lantawon sang kliyente ang mga available facilities.
litrato sang mga pasilidad nga (Ang opisina sang resource
pwede rentahan nga gin padala generation mapadala sang
sang opisina sang resource mga litrato sang mga pasilidad
generation). nga pwede rentahan pakadto
sa kliyente).
3. Fills out the form sent and send it 3. The Resource Generation None 1 hour RGO In-charge
back to NISU RGO. Office will send the form to be (Wala) (1 ka oras) Clients
(Sabtan ang aplikasyon kag filled out by the clients.
igapadala balik sa opisina sang (Ang opisina sang resource
NISU Resource Generation). Generation mapadala sang
pormas nga pil-apan sang
kliyente).
4. Receives and reads the contract of 4. Send the contract of agreement None 30 minutes RGO In-charge
agreement. to the client. (Wala) (30 ka minutos) Clients
(Batunon kag basahon ang (Ipadala sa kliyente ang
kontrata sang kasugtanan). kontrata sang kasugtanan).
5. Gets the printed copy of contract at 5. Print the copy of contract of Please see 30 minutes RGO In-charge
the window of Resource generation agreement and assist the client attached (30 ka minutos) Clients
Office, sign the said contract of in paying the fee. file
agreement and proceed to cashier (I-print ang kopya sang
for payment. kontrata sang kasugtanan kag
(Kuhaon ang kopya sang kontrata buligan ang kliyente sa
sang kasugtanan sa opisina sang pagbayad sang bili sang
Resource Generation, pirmahan rentahan nga pasilidad).
ang kontrata kag magdiretso sa
opisina sang kahera para sa
200
Estancia, Iloilo
Reg. No. 97Q19783
pagbayad).
6. Gives a copy of the contract and 6. Receives a copy of the contract Please see 15 minutes RGO In-charge
official receipt to the office of of agreement and official attached (15 ka minutos) Cashier
Resource Generation. receipt. file Clients
opisyal nga resibo sa opisina sang opisyal nga resibo sang
7. Fills out the feedback form and 7. Gives the client the feedback None 15 minutes RGO In-charge
sign the logbook of Resource form and log the transaction (Wala) (15 ka minutos) Clients
Generation. (Ihatag sa kliyente and pormas
(Pil-apan ang pormas sang sang komento ukon opinion
komento ukon opinion kag kag elista ang transaksyon).
pirmahan ang logbook sang
8. Receives the copy of gate pass to 8. Gives a copy of the gate pass None 30 minutes RGO In-charge
be presented to the guard on duty. to the client to be present to (Wala) (30 ka minutos) Clients
(Batunon ang kopya sang gate guard on duty.
sa gwardya).
None 5 hours
TOTAL:
(Wala) (5 ka oras)
201
Estancia, Iloilo
Reg. No. 97Q19783

None None
PERSON
RESPONSIBLE
1. Inquires about the availability of the 1. Responses to the inquiry of the None 30 minutes RGO In-charge
products. client about the available (Wala) (30 ka minutos)
(Mangusisa nahanungod sa kung products.
ano ang may ara nga produkto) (Magasabat sang mga
pagpangusisa sang mga
kliyente nahanungod sa mga
produkto)
2. Purchases the desired item(s) 2. Sells the product to the clients None 30 minutes RGO In-charge
(Baklon ang nagustuhan nga mga (Ibaligya sa kliyente ang (Wala) (30 ka minutos) Clients
produkto) nagustohan nga produkto)
None 1 hour
TOTAL:
(Wala) (1 ka oras)
202
Estancia, Iloilo
Reg. No. 97Q19783

None None
PROCESSING PERSON
TIME RESPONSIBLE
1. For online transaction thru our FB 1. The Resource Generation None 1hour RGO In-charge
Resource-Generation- (Ang opisina sang Resource
105640777871134) Generation magasabat sang
(Para sa online transakyon mga pagpangusisa sang mga
bisitahon ang FB page sang kliyente nahanungod sa mga
NIPSC Resource Generation produkto).
105640777871134).
2. Orders the desired item(s). 2. Prepares the order (s) of the None 45 minutes RGO In-charge
(Maga order sang nagustuhan nga client. (Wala) (45 ka minutos) Clients
produkto). (Preparahon ang produkto nga
nagustohan sang kliyente).
3. Checks and pays the item(s) 3. The Resource generation Booklet- 6.00 45 minutes RGO In-charge
ordered. Office will give the product to Eco Bag-100.00 (45 ka minutos) Clients
(Lantawon kag bayaran ang the client and receives the Boottled water:
produkto nga nagustohan). payment. 330 ml- 10.00
(Ihatag ang produkto sa 500 ml- 12.00
kliyente kag batunon ang ila NISU Logo-100.00
bayad). T-shirt drifit w/ print-
150.00
T-shirt active dri
w/print– 250
Full Subli (Tshirt)-
500
Polo Shirt subli-550
Sando subli-500
Terno subli-900
ID Lace-85.00
2 hours and 30
None minutes
TOTAL:
ka minutos)
203
Estancia, Iloilo
Reg. No. 97Q19783

MANAGEMENT
(External Services)
204
Estancia, Iloilo
Reg. No. 97Q19783
Office or Division: CAMPUS DISASTER RISK REDUCTION MANAGEMENT OFFICE

Who may avail: Community
None N/A
PERSON
RESPONSIBLE
2. Submits request letter to the office 1.1 Study the request as to what None 5 minutes CDRRMO
or send through email for the kind of training the date time (Wala) (5 ka minutos)
required training seminars or drills. and possible venue.
(Magsumite sang sulat sa opisina (Tun-an ang request kon ano
ukon paagi sa e mail para sa nga training, kag san -o kag
ginakinahanglan nga training kon diin hiwaton).
seminar ukon drill).
1.2 Coordinate with other partner None 2 days CDRRMO
agencies for the resource (Wala) (2 ka adlaw)
speakers or trainers.
(Mag pakig-angot sa mga
natungdan nga ahensya para
sa manughambal).
2. Fills out the feedback form and 2. Receives the feedback form. None 30 minutes CDRRMO
sign the logbook (Batunon ang feedback form) (Wala) (30 ka minutos)
mag pirma sa logbook)
3. Clients follow up the request. 3. Discusses the confirmation/ None 1 day CDRRMO
(Ang kliyente maga follow up sang finalization of the training or (Wala) (1 ka adlaw)
pangabay). seminar to be conducted.
(Pag istorya sa pat-ud nga
seminar nga pagahiwaton).
2 days and 35
None minutes
TOTAL:
ka minutos)
205
Estancia, Iloilo
Reg. No. 97Q19783
2. RESPONSE TO INCIDENTS
None N/A
PERSON
RESPONSIBLE
4. Report to CDRRMO any untoward 1.1 Gather the vital information None 3 minutes CDRRMO
incidents/request for medical like exact place, specific (Wala) (3 ka minutos)
assistance. location or land mark, the
(Pagpahibalo sa CDRRMO sa kind of accident, number of
natabo nga insedente kag victims identified on the
pagpangayo bulig medical). scene, extent of injury, name
and address of the caller,
advice the caller afterwards
not to leave the victim until
the team arrives.
(Kuhaon ang insakto nga
inpormasyon pareho sang
lugar, sahi sang insidente,
kadamuon sang biktima,
sitwasyon sang pasyente.
Ngalan kag address sang
tagtawag kag indi pagbayaan
tubtub mag abot ang naga
kaigo nga bulig)
1.2 Alert the team on duty about None 3 minutes CDRRMO

the situation from the call and (Wala) (3 ka minutos)
dispatch the team.
(Ipahibalo sa mga
manugresponde nahanungod
sa sitwasyon antes
magresponde (Mag oberbar
sang health protocol).
1.3 Inform the relative of the None 3 minutes CDRRMO

patient regarding the present (Wala) (3 ka minutos)
condition.
(Ipahibalo sa pamilya sang
pasyente ang iya sitwasyon).
None 9 minutes
TOTAL:
206
Estancia, Iloilo
Reg. No. 97Q19783

MANAGEMENT
(Internal Services)
207
Estancia, Iloilo
Reg. No. 97Q19783

None N/A
PERSON
RESPONSIBLE
1. Submits request letter to the office 1.1 Study the request as to what None 5 minutes CDRRMO
or send through email for the kind of training the date time (Wala) (5 ka minutos)
required training seminars or drills. and possible venue.
(Magsumite sang sulat sa opisina (Tun-an ang request kon ano
ukon paagi sa e mail para sa nga training, kag san -o kag
ginakinahanglan nga training kon diin hiwaton).
seminar ukon drill).
1.2 Coordinate with other partner None 2 days CDRRMO
agencies for the resource (Wala) (2 ka adlaw)
speakers or trainers.
(Mag pakig-angot sa mga
natungdan nga ahensya para
sa manughambal).
2. Fills out the feedback form and 2. Receives the feedback form. None 30 minutes CDRRMO
sign the logbook (Batunon ang feedback form) (Wala) (30 ka minutos)
mag pirma sa logbook)
3. Clients follow up the request. 3. Discusses the confirmation/ None 1 day CDRRMO
(Ang kliyente maga follow up sang finalization of the training or (Wala) (1 ka adlaw)
pangabay). seminar to be conducted.
(Pag istorya sa pat-ud nga
seminar nga pagahiwaton).
2 days and 35
None minutes
TOTAL:
ka minutos)
208
Estancia, Iloilo
Reg. No. 97Q19783
3. RESPONSE TO INCIDENTS
None N/A
PERSON
RESPONSIBLE
1. Report to CDRRMO any untoward 1.1 Gather the vital information None 3 minutes CDRRMO
incidents/request for medical like exact place, specific (Wala) (3 ka minutos)
assistance. location or land mark, the
(Pagpahibalo sa CDRRMO sa kind of accident, number of
natabo nga insedente kag victims identified on the
pagpangayo bulig medical). scene, extent of injury, name
and address of the caller,
advice the caller afterwards
not to leave the victim until
the team arrives.
(Kuhaon ang insakto nga
inpormasyon pareho sang
lugar, sahi sang insidente,
kadamuon sang biktima,
sitwasyon sang pasyente.
Ngalan kag address sang
tagtawag kag indi pagbayaan
tubtub mag abot ang naga
kaigo nga bulig)
1.2 Alert the team on duty about None 3 minutes CDRRMO

the situation from the call and (Wala) (3 ka minutos)
dispatch the team.
(Ipahibalo sa mga
manugresponde nahanungod
sa sitwasyon antes
magresponde (Mag oberbar
sang health protocol).
1.3 Inform the relative of the None 3 minutes CDRRMO

patient regarding the present (Wala) (3 ka minutos)
condition.
(Ipahibalo sa pamilya sang
pasyente ang iya sitwasyon).
None 9 minutes
TOTAL:
209
Estancia, Iloilo
Reg. No. 97Q19783
VI. FEEDBACKS AND COMPLAINTS
FEEDBACK AND COMPLAINTS MECHANISM

 Answer the client feedback form and drop it at the
How to send feedback
designated drop box in every office.
 Client feedback Form is being processed and retrieved

on a monthly basis by the NISU Committee on Anti-Red
Tape (CART).
 Feedback requiring answers are forwarded to the Head
of Units and they are required to answer within three (3)
How feedbacks are processed
days of the receipt of the feedback.
 The answer of the office is then communicated to the
client, copy furnished the NISU CART.
 For inquiries and follow up, clients may email
complaints@nisu.edu.ph .
 Answer the client Complaint Form and drop it at the

designated drop box in every office.
 Complaints can also be emailed. Make sure to provide
the following information:
How to file a complaint  Name of the person being complained
 Incident
 Evidence
 The NISU CART opens the drop box on a monthly basis

and evaluates each complaint.
 Upon evaluation, the NISU CART shall start the
investigation and forward the complaint to the relevant
office for their explanation.
 The NISU CART will create report after the investigation
How complaints are processed
and shall submit it to the Office of the Vice President for
Administration and Finance and to the University
President through the NISU CART.
 The NISU CART will give the feedback to the client.
210
Estancia, Iloilo
Reg. No. 97Q19783
 Northern Iloilo State University Committee on Anti-Red

Tape (NISU CART):
Email address: arta@nisu.edu.ph

or
Email address: complaints@nisu.edu.ph
 ARTA:
Contact Information of ARTA, PCC, CCB Email address: complaints@arta.gov.ph
ARTAwag Center: For Smart/TNT/Sun:
09692577242
0928-690-4080
 Presidential Complaints Center (PCC): 8888
 CCB:
Telephone Number: 0908-881-6565
211
Estancia, Iloilo
Reg. No. 97Q19783
212
Estancia, Iloilo
Reg. No. 97Q19783
CLIENT COMPLAINT FORM
Unit: ____________________
Service Requested: ____________________
A. Name of Person being complaint: __________________________________________________
B. Incident: _________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
C. Evidence:
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
Contact Information of Complainant
In order for us to give feedback on the action taken relative to your complaint, kindly provide us the
following information:
A. Name of Complainant: __________________________
B. Telephone Number: __________________________
C. Email Address: __________________________
213
Estancia, Iloilo
Reg. No. 97Q19783
VII. LIST OF OFFICES
Office of The Vice President for Administration And Finance 3970-314 local 1004
Office of the Chief Administrative Officer (Administration) 3970-314 local 1053
Office of the Institutional Planning and Development 3970-314 local 1033
Office of the Management Information System 3970-314 local 1050
Office of the Human Resource Management 3970-314 local 1012
Office of the Civil Security and Safety 3970-314 local 1013
Office of the Motorpool Services 3970-314 local 1039
Office of the Supply 3970-314 local 1042
Office of the Procurement 3970-314 local 1015
Office of the Cashier 3970-314 local 1009
Office of the Disbursing 3970-314 local 1043
Office of the Records 3970-314
Office of the Budget 3970-314 local 1041
Office of the Accounting 3970-314 local 1008
Office of the Guidance Services 3970-314 local 1032
Office of the University Library 3970-314 local 1016
Office of the Health Services 3970-314 local 1017
Office of the Student Affairs And Services 3970-314 local 1010
Office of the National Service Training Program 3970-314
Office of the On-the-Job-Training 3970-314
Office of the Socio-Cultural Affairs 3970-314
Office of the Sports and Athletics 3970-314
Office of the Student Records & Admission Services 3970-314 local 1011
Office of the Graduate Education Program 3970-314 local 1018
Office of the Research and Development Services 3970-314 local 1031
Office of the Extension Services 3970-314 local 1006
Office of the Institutional Quality Assurance 3970-314 local 1038
Office of the Resource Generation 3970-314 local 1005
Office of the Campus Disaster Risk Reduction Management 3970-314
214

NISU Citizens Charter Revised 2023 Second Edition

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NISU Citizens Charter Revised 2023 Second Edition

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Republic of the Philippines

NORTHERN ILOILO STATE UNIVERSITY

Revised 2023, 2nd Edition

A globally competitive State University in Asia.

IV. SERVICE PLEDGE

To offer services, fairly, equitably, honestly, responsively and without bias.

All these we pledge because of PUBLIC SERVICE.

OFFICE OF THE VICE PRESIDENT FOR ADMINISTRATION AND

OFFICE OF THE VICE PRESIDENT FOR ADMINISTRATION AND

OFFICE OF THE CHIEF ADMINISTRATIVE OFFICER

OFFICE OF THE CHIEF ADMINISTRATIVE OFFICER

OFFICE OF THE INSTITUTIONAL PLANNING AND DEVELOPMENT

OFFICE OF THE INSTITUTIONAL PLANNING AND DEVELOPMENT

OFFICE OF THE MANAGEMENT INFORMATION SYSTEM

OFFICE OF THE MANAGEMENT INFORMATION SYSTEM

1. Maintenance of ICT Infrastructure ----------------------------------------- 29

OFFICE OF THE HUMAN RESOURCE MANAGEMENT

OFFICE OF THE HUMAN RESOURCE MANAGEMENT

OFFICE OF THE CIVIL SECURITY AND SAFETY

OFFICE OF THE CIVIL SECURITY AND SAFETY

OFFICE OF THE MOTORPOOL SERVICES

OFFICE OF THE MOTORPOOL SERVICES

1. Issuance of Trip Ticket ----------------------------------------- 53

OFFICE OF THE SUPPLY

OFFICE OF THE SUPPLY

OFFICE OF THE PROCUREMENT

OFFICE OF THE PROCUREMENT

OFFICE OF THE CASHIER

OFFICE OF THE CASHIER

OFFICE OF THE DISBURSING

OFFICE OF THE DISBURSING

2. Issuance of Certification of Net Pay ----------------------------------------- 79

OFFICE OF THE RECORDS

OFFICE OF THE RECORDS

OFFICE OF THE BUDGET

OFFICE OF THE ACCOUNTING

OFFICE OF THE GUIDANCE SERVICES

OFFICE OF THE UNIVERSITY LIBRARY

4. Photocopying of Library Materials ----------------------------------------- 103

OFFICE OF THE UNIVERSITY LIBRARY

OFFICE OF THE HEALTH SERVICES

OFFICE OF THE HEALTH SERVICES

OFFICE OF THE STUDENT AFFAIRS AND SERVICES

OFFICE OF THE NATIONAL SERVICE TRAINING PROGRAM

OFFICE OF THE ON-THE-JOB-TRAINING

OFFICE OF THE SOCIO-CULTURAL AFFAIRS

OFFICE OF THE SPORTS AND ATHLETICS

OFFICE OF THE STUDENT RECORDS & ADMISSION SERVICES

9. Issuance of Diploma ----------------------------------------- 168

OFFICE OF THE GRADUATE EDUCATION PROGRAM

OFFICE OF THE RESEARCH AND DEVELOPMENT SERVICES

OFFICE OF THE EXTENSION SERVICES

OFFICE OF THE EXTENSION SERVICES

OFFICE OF THE INSTITUTIONAL QUALITY ASSURANCE

OFFICE OF THE RESOURCE GENERATION

OFFICE OF THE RESOURCE GENERATION

2. Rental of Facilities (New Normal) ----------------------------------------- 200

OFFICE OF THE CAMPUS DISASTER RISK REDUCTION

OFFICE OF THE CAMPUS DISASTER RISK REDUCTION

OFFICE OF THE VICE PRESIDENT FOR

1. ISSUANCE OF TRAVEL ORDER

Office/Division: VICE PRESIDENT FOR ADMINISTRATION AND FINANCE

(Pagapreparahon ang Travel Order