OTHER ROOM

CLEANING PROCEDURE
Prepared by:
Ms. Michelle S.
Reyes
Sir Rey Joemar c.
Gebusion
Characteristics of Hotel Service
A. Intangibility
It means that services cannot be seen, tasted, felt, or
heard.
B. Inseparability
It means that services are generated and consumed
simultaneously and cannot be separated from their providers,
whether they are people or machines.
C. Variability
Their quality may vary greatly, depending on who
provides them and when, where, and how they are provided.
What is Dusting?
 Dusting means removal of dust from the
surface by wiping or brushing it using a soft,
lint- free cloth or feather duster.
 Dusting may be damp or dry.
DUSTING INVOLVES THE FOLLOWING PROCESS:

Dust articles from the door, Dust from the highest surface to
working clockwise around the avoid getting dust to areas already
room. This eliminates the chances cleaned.
of missing a spot.

In case of using a solution or cleaner, If using a cloth, refrain from unfolding

spray a small amount directly unto the the duster in the room after dusting
cloth, not on the surface as it can nor shaking it outside the window or in
leave stains on the furniture. the trash bin.
What is Damp Dusting?
Damp dusting means removal of dust using a damp
or slight wet lint- free cloth
IN DAMP DUSTING, THE FOLLOWING HAS TO BE
CONSIDERED

The correct level of dampness has to be Electrical and electronic equipment

considered to avoid leaving any water marks. must be avoided when damp dusting.

If using a solution or cleaner, like dry dusting, solution

must be applied directly unto the cloth and not on the
surface of the furniture.
What is Sweeping?

Sweeping is done to collect dust and dirt on the

floor.
STANDARD OPERATING PROCEDURES IN
SWEEPING:
1. Sweep at the farthest side from the door.
2. Use short, smooth and overlapping strokes, sweeping away
from yourself.
3. Keep the head of the broom flat on the floor at all times.
4. It is important to develop a rhythm and “bounce” the broom to
avoid rolling the bristles over.
5. Pick up the dirt using a dust pan before sweeping further.
6. Empty the dirt from the dust pan into the trash bag on.
STANDARD OPERATING PROCEDURES IN
VACUUMING:
1. Use an upright vacuum cleaner in a straight cleaning motion when cleaning.
2. Before beginning, ensure the vacuum is unplugged and check for potential hazards such a broken
wheel or worn cords.
3. Keep elbows at or near your sides to minimize shoulder movement and encourage neutral posture.
4. Vacuum must pass thru an area two- three times to pick up all the dust, dirt and grit.
5. Before vacuuming, remove all unnecessary objects on the floor.
6. Pick up large or sharp objects on the floor.
7. Start working at the farthest point from the door, working backwards.
8. Use slow, even strokes to give machine enough time to suck dirt, dust and grit.
9. For edges, fit the vacuum cleaner with the appropriate service tool or attachment.
10. Clean the dust bag after each use.

What is Mopping?

Is used to remove spills and adhered soil that was not removed
during dry mopping or sweeping.
STANDARD OPERATING PROCEDURES IN MOPPING:

1. Floor must be swept clean prior to damp mopping.

2. Add neutral or mild alkaline detergent to mop water for mopping.
3. Immerse the mop in the bucket and wring it out until the mop is damp.
4. First, mop near baseboards in smooth stroke.
5. Mop the entire area with a figure of eight stroke.
6. Change the water in the bucket as soon as it becomes dirty.
7. A brush or a palette knife may be used for stubborn spots.
8. Empty, rinse and leave the mop bucket and mop head to dry
STANDARD OPERATING PROCEDURES IN SHOWER ROOM
CLEANING:
1. Wear the proper protective gear in cleaning such as gloves.
2. Collect all used soaps and toiletries.
3. Clean walls/ tiles by applying cleaning chemicals on the sponge.
4. Work from top to bottom with an overlapping circular motion.
5. Wash, clean and sanitize the shower head, water taps, faucet fixtures and other fittings that ought to be
cleaned and sanitized.
6. Rinse all the areas thoroughly.
7. Dry all fittings with a soft cloth or sponge ensuring everything is spotless.
8. Clean the bathroom floor last.
9. Check all fittings for maintenance - shower head for drips, loose faucet, broken and loose tiles, etc.

What is bathtub?

Bathtub is a container that can fit a body or two

offered by hotels to enhance guest bathing
experience
STANDARD OPERATING PROCEDURES IN BATHTUB CLEANING:

1. Remove all soap and guest toiletries.

2. Fill tub with quarter full of hand - hot water. Apply cleaning agent.
3. Using a sponge, clean the tub and the surroundings tiles.
4. Pay attention particularly to chain, stopper, chrome fittings and soap
well.
5. Rinse all areas.
6. Drain the water.
7. Wipe the tub and the surroundings dry.

What is Toilet Bowl Cleaning?

Toilet bowl cleaning may be strenuous to some.

But cleaning it as easy as 1-2-3 with the right
materials and the proper know
STANDARD OPERATING PROCEDURES IN LAVATORY
CLEANING:
1. Flush the toilet twice.
2. Sprinkle cleanser around inside of the bowl.
3. Leave for the cleanser to work, depending on the strength of the
cleanser, this would take around 5-10 minutes.
4. Wash, finish and sanitize outside of the pedestal, seat, lid and water
tank with a clean cloth soaked in cleaning solution.
5. Brush inside of the bowl.
6. Wipe dry around underside of the bowl.
7. Flush the lavatory.
8. Check flush, seat cover, lid, water tank and others for drip or other
condition that may cause discomfort to the guest.

Thank you!