Creative Problem Solving,

Innovation and Change

LIT LEARNING
Exercise Your Brain

Name: _______________________________
 Creative Thinking Tool Kit
Remember:
1. To first DIVERGE (brainstorm), then CONVERGE your thinking
2. What each of the Thinking Profiles (Clarifier, Ideator, Developer, Implementer) need to understand about each other, and use the Thinking
Tools to develop skills in your problem-solving areas you are lower in.

Principles of Divergent Thinking Principles of Convergent Thinking

1. Defer Judgment 1. Apply affirmative judgment
2. Go for quantity 2. Keep novelty alive
3. Make connections 3. Stay focused
4. Seek Novelty 4. Check your objectives

Clarify the Problem

Assessing the Situation
 Possible Situation Questions  4 I’s (Influence, Imagination, Interest, Immediacy Gather Data
 5WH

Situations: If you need to establish the goal or the desired outcome of your efforts:
GO TO…EXPLORING THE VISION Tools
 Allow for Incubation  Imaginary Journalism  Kepner-Tregoe – Situation Analysis
 Storyboarding  “I wish…” statements questions

Situations: You need to identify the obstacles or barriers that need to be addressed to achieve the desired outcome
GO TO…FORMULATING CHALLENGES Tools
 Mind Mapping
 Generate Challenge Statements phrasing as positive questions (HMI’s…)  Webbing – “Why” – “What’s Stopping You?

Generate Ideas
Situations: You have identified a specific challenge (problem) (or challenges) that, if you overcome, will move you in
the direction of your desired outcome, but do not know how to address this challenge with creative ideas.
GO TO… EXPLORING IDEAS Tools
*NOTE: You can use some of these tools to help diverge in all of the other steps
 Brainstorming  Reverse Brainstorming  Build on your Wildest Ideas
 SCAMPER  Playfulness  Biomimicry
 Forced Connections  Excursions  Nominal Group Technique
 Visually Identifying Relationships (VIR)  Brainwriting  Hits
Develop Solutions
Situations: You have ideas that need to be transformed into workable solutions to overcome a challenge/problem GO
TO… FORMULATING SOLUTIONS Tools
 Evaluation Matrix  POINt
 Card Sort  Kepner-Tregoe – Decision Analysis Chart

Implementation
Situations: You have solutions or a proposed change or innovative idea you wish to carry forward and want to ensure
the environment will support your thinking. You need to negotiate anything at work or in life.
GO TO… EXPLORING ACCEPTANCE Tools
 “Yes and… “(instead of Yes but… for new ideas)  Stakeholder Analysis  Prompter Questions
 Assisters and Resisters  Road Blocks  Gaining Acceptance For Your Ideas  Other People’s View
 Fit/Rank  I like, I wish, What if?

Situations: You have solutions, or a proposed change and you are not sure what steps need to be taken, and in what
sequence, to implement your thinking, and evaluate how it’s going after implemented
 GO TO… FORMULATION A PLAN Tools
 How-How Diagram  Kepner-Tregoe – Potential Problem  Lessons Learned
 Action Plans Analysis  Change Management
 Performance Dashboards Strategies

Other Diverse Problem Solving Tools: NOTE: These can also be used throughout the above steps

 Appreciative Inquiry  Six Thinking Hats  Design Thinking

Creative Problem Solving (CPS):
Design Thinking
Skills Model
 FourSight Thinking Profile

Source: Adapted from Stanford D.School

Source: http://peoplemindedbusiness.com/facilitation/
Week 1 Lecture:

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Week 1 Seminar:

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My Intrinsic Motivation
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Answer the 3
areas (Play, Where/when do I play in my life?
Purpose, Passion)
keeping in mind
your:

1. Personal Life

2. At school

3. In your future
career

What’s my purpose?
What’s my passion?

1.

2.

3.

Source: Puccio, G. (2014). The Creative Thinker's Toolkit.Chantilly, Virginia: The Great Courses.

Week 2 Lecture:
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__My Intrinsic Motivation:
Where/When do I play in my life?
1. Personal Life: Whenever I am free or I have some time I like to learn a new
skill, hangout with my friends, play games on my PS5, and go on long drives
while my favourite music is playing
2. At School: At school I decided to study about business as I come from a
business oriented family, and has always wanted to start my own business.
I guess that is what brings me joy about studying.
3. In your future career: In my future I plan on working for a few years and
start a business on the side and build it slowly and gradually and once that
is sustainable I plan on going fully in.

Q. What’s my purpose?
Q. What’s my passion?

Week 2 Seminar:

Q. What has been on your mind lately?

Q. What are some of your personal or professional goals?

Q. What would you like to do more of or do better?

Q. What challenges must you address?

Q. What changes do you feel you need to make?

Q. What takes too much time?

Q. What makes you worry or has bothered you recently?

Q. What would make you happy and proud?

Q. What minor problem could grow into big ones?

Q. With whom do you want to get along better?

Q. What risks and uncertainties do you face now and/or in the future?

Week 3 Lecture:

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Week 3 Seminar:

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Week 4 Lecture:

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Week 4 Seminar:

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Week 5 Lecture:

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Week 5 Seminar:

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Week 6 Lecture:
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Week 6 Seminar:

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Week 7 Lecture:
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Week 7 Seminar:

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Week 9 Lecture:
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Week 9 Seminar:

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Week 10 Lecture:

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Week 10 Seminar:

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Week 11 Lecture:
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Week 11 Seminar:

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Week 12 Lecture:
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Week 12 Seminar:

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Week 13 Lecture:
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Week 13 Seminar:

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Week 14 Lecture:
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Week 14 Seminar:

For each virtual presentation during Week 14 seminar, you will answer the questions for
each presenting group in the space below their team name.

Team Name: _______________________

i. Plus - Explain one thing that you liked about their presentation/ innovative solutions

ii. Minus - Name one area of improvement they could have done in their presentation/ innovative solutions.

iii. Interesting - Describe one thing that you learned from this presentation and/or found interesting with regards to
their innovative idea(s).

Team Name: _______________________

i. Plus - Explain one thing that you liked about their presentation/ innovative solutions

ii. Minus - Name one area of improvement they could have done in their presentation/ innovative solutions.

iii. Interesting - Describe one thing that you learned from this presentation and/or found interesting with regards to
their innovative idea(s).

Team Name: _______________________

i. Plus - Explain one thing that you liked about their presentation/ innovative solutions

ii. Minus - Name one area of improvement they could have done in their presentation/ innovative solutions.
iii. Interesting - Describe one thing that you learned from this presentation and/or found interesting with regards to
their innovative idea(s).

Team Name: _______________________

i. Plus - Explain one thing that you liked about their presentation/ innovative solutions

ii. Minus - Name one area of improvement they could have done in their presentation/ innovative solutions.

iii. Interesting - Describe one thing that you learned from this presentation and/or found interesting with regards to
their innovative idea(s).

Team Name: _______________________

i. Plus - Explain one thing that you liked about their presentation/ innovative solutions

ii. Minus - Name one area of improvement they could have done in their presentation/ innovative solutions.

iii. Interesting - Describe one thing that you learned from this presentation and/or found interesting with regards to
their innovative idea(s).
Team Name: _______________________

i. Plus - Explain one thing that you liked about their presentation/ innovative solutions

ii. Minus - Name one area of improvement they could have done in their presentation/ innovative solutions.

iii. Interesting - Describe one thing that you learned from this presentation and/or found interesting with regards to
their innovative idea(s).

Team Name: _______________________

i. Plus - Explain one thing that you liked about their presentation/ innovative solutions

ii. Minus - Name one area of improvement they could have done in their presentation/ innovative solutions.

iii. Interesting - Describe one thing that you learned from this presentation and/or found interesting with regards to
their innovative idea(s).

Team Name: _______________________

i. Plus - Explain one thing that you liked about their presentation/ innovative solutions

ii. Minus - Name one area of improvement they could have done in their presentation/ innovative solutions.

iii. Interesting - Describe one thing that you learned from this presentation and/or found interesting with regards to
their innovative idea(s).
Team Name: _______________________

i. Plus - Explain one thing that you liked about their presentation/ innovative solutions

ii. Minus - Name one area of improvement they could have done in their presentation/ innovative solutions.

iii. Interesting - Describe one thing that you learned from this presentation and/or found interesting with regards to
their innovative idea(s).