January In Focus

Limited Edition Lattes Perfect Porridge

We’re starting January During these cold

off with exciting news – winter months,
two tasty new drinks! customers will be
We’ve partnered with craving a warm
Alpro again to create comforting bowl of
another drink specifically porridge with their
designed for Oat Milk – a morning coffee.
delicious Honey Oat We’re so excited
Latte (both hot and to be offering an
iced). innovative range
You will receive recipe of porridge
cards in your Marketing topping upgrades
Box, so make sure all this year!
team members study the card and practice making We want to make sure our porridge is made to
the drinks to perfection. Goldilocks’s standard (just right!), so we’re
Turn to page 6 to find out more. providing you with an easy-to-use Porridge
Recipe Card, along with updated training on
The Learning Hub. See page 7 for more
information.

Nero Ninety Update Successful Stock Counts

There are only There are

a couple of two stock
weeks left of counts to
our first Nero complete
Ninety service in January,
incentive. including
Check how the
your store is December
doing by accessing your Weekly Performance count.
Reports on COLIN. Can you make it to 90 in time?
An accurate stock count is a vital part of
Remember, there is a reward for all team members
inventory and margin accuracy. Follow the
for reaching this goal. As well as the extra cash you
guidelines on page 26 so you properly prepare
can take home from the incentive, don’t forget we
for the counts.
have a fantastic opportunity for the most improved
store from each Area! A legendary team night out
could be yours. This includes top tips on what you can do
before, during, and after the stock count to help
There’s more exciting news – the incentive will start you count quickly and accurately.
again from Mon 1st Jan! See page 24 for an update.
 Nero Know How
January 2024
Page Section Contents

New Year, New Look! As we enter a new year, we’re upgrading our
4
savoury packaging in GB stores.
All you need to know about our January launch. This
Food & Beverage Update includes delicious, limited-edition drinks, perfect
5
porridge, plus an expansion of our premium Deli
food range.
Marketing Update Important information about new labels and a new
19
menu board sticker.
21 January Promotions All the key promotions running in January.

22 Latest Vouchers and Promotions A summary sheet of our always on promotions.

It’s the start of reflection season.

23 People Update

Nero Ninety Update

24 Exciting news – we’re about to launch phase two!

Maintenance Update A reminder of our coffee machine and

25 grinder/tamper troubleshooting guides.

Profit Protection Update Top tips for preparing for your stock count, plus a
26 reminder to annotate your Equals card expenses.

Please ask each team member to sign a box January Key Events
below to confirm they have understood the 1st – New Year’s Day & Store Meeting Week
focuses for the month. 3rd – NI/ROI Launch
4th – GB Launch
7th – Dec Stock Count
26th – Nero Know How February published
28th – Jan Stock Count

2
 Our Month in Focus – January 2024
Store Meetings Area Meetings
Mon 25thDec Jan
1st 8th Jan 15th Jan 22nd Jan 29th Jan
Christmas Day New Year’s Day
Reflection reviews New
NO GREENCORE/BRUNCHBOX
Nero Ninety Service Incentive relaunch start label/porridge
DELIVERIES
Allocation of Jan ingredients VIP product recipe card
begin relaunch deliveries

Tue 26th Dec 2nd Jan 9th Jan 16th Jan 23rd Jan 30th Jan
Boxing Day Date Coding & Porridge Training on
NO GREENCORE DELIVERIES learning Hub
Cappuccino cake available to order
January product till buttons live
Wed 27th Dec 3rd Jan 10th Jan 17th Jan 24th Jan 31st Jan
NI/ROI Launch
Panasonic Oven update deadline
Put up January marketing, menu board
sticker & labels at end of shift. Download
January F&B Documents on Tablet.
Thu 28th Dec 4th Jan 11th Jan 18th Jan 25th Jan 1st Feb
Start to take down Christmas GB Launch Deadline for Nov
decorations petty cash
New look savoury packaging arrives
annotations
First relist products delivery

Fri 29th Dec 5th Jan 12th Jan 19th Jan 26th Jan 2nd Feb
New Jan products available
Nero Know How
to order
February
published
Sat 30th Dec 6th Jan 13th Jan 20th Jan 27th Jan 3rd Feb

Sun 31st Dec 7th Jan 14th Jan 21st Jan 28th Jan 4th Feb
New Year’s Eve Dec Stock Count
Crunchtime Jan Stock Count
Maintenance

3
 NEW YEAR, NEW LOOK!
As we enter a new year, we’re upgrading our savoury packaging in GB stores. Note – this will follow at
a later date for NI/ROI stores. We will keep you updated.

What’s happening?
We’ve redesigned the packaging for our savoury products into two different categories – Classics and
Deli. The new sleek designs highlight the difference between the two categories and will look great in
your fridges.
 The new designs will be in store for launch date, Thu 4th Jan. Sell through your current stock of
the products before displaying the new versions.
 To support the new packaging, you will also receive new POS in your January Marketing Box
with the new branding.
 Note – not all stores will stock the full Deli range. Check the Store Banding List in the January
2024 COLIN folder to check if your store needs to follow the ‘Busy’, ‘Medium’, or ‘Quiet’
Planograms. The January Planograms can be found in your Marketing Brief in the Marketing
Box and on COLIN.

What are the two new categories?

So, what’s the difference between the two categories? Read the below descriptions so
you can let your customers know if they ask.
Deli Favourites – The very best ingredients, handcrafted for a taste of the
Mediterranean. These premium products will be mostly sold in ‘Busy’ stores.
Classics – Forever favourites, made with quality ingredients, inspired by European
flavours.

4
 CAMPAIGN FOCUS
We’re kicking off the January campaign by celebrating the old with the new. Some of our classic,
customer favourite products will be featured on POS to remind customers how great they are! We’re
also promoting our new and improved porridge, the perfect winter warmer, and our delicious new
Deli products (‘busy’ stores only).
We’re taking the opportunity to feature our long loved Classico coffee. You’ve done a fantastic job
selling our Single Origins/Winter Blend over the last couple of years, and you should continue to upsell
as much as possible. You will still be displaying some Winter Blend POS, but by also showcasing our
Classico blend, we’re celebrating our coffee and brand heritage. Customers can trust our brand,
after serving our expert coffee for 27 years!

FOOD & BEVERAGE LAUNCHES

Following the success of last January’s Caramelised Biscuit Latte, this year we
are back with a new limited edition Honey Oat Latte to carry customers
through the winter season.
Our food focuses for January are on two main areas – perfect porridge and
new Nero Deli savoury items.
1. There is always time for porridge! We are relaunching our porridge menu
with FOUR exciting new topping options and THREE recipe suggestions for
customers to try out or build their own.

What is your go to topping - crunchy banana chips or smooth almond butter?

2. In the Prepared for You fridge we are building on our unique and delicious Nero Deli range
with two extravagant new Italian hot eats. Prepare to be transported to Italy on your lunch
break! These additions tie in nicely to our packaging redesign – see above for more
information. Note that these products will only be available for ‘busy’ stores.

5
 NEW BEVERAGE
It’s January, the weather is still chilly, and our customers are looking for a hug in a mug (or glass!) to
take them through the winter days. Say hello to our new limited edition Honey Oat Latte.
You will receive a recipe card showing you how to make these drinks in your January Marketing Box,
with a copy saved in the January 2023 COLIN folder too.

HONEY OAT LATTE

Hot & Iced

Classico espresso, sweetened with real honey, made on creamy Alpro oat
milk, and finished with plant based creamy topping and a cheery sprinkle of
honeycomb for a golden crunch.

This drink feels wholesome and yet satisfies our sweet cravings! And for those
that are still longing for the summer sun we’ve built it on ice too.

*Not suitable for vegans due to honey within syrup and topping.
*Made with dairy alternatives for the best flavour but can be made with dairy
or a different plant-based milk if requested by the customer.

New Ingredients
Ordering name: HONEYCOMB TOPPING 250g
Decant into clean topping container. Shelf-life
Date code container as per Shelf-Life Chart.
Use a clean blue 5ml scoop for serving.
Refer to shelf-life
chart “Honeycomb
*Spare containers should be available from previous Topping”.
toppings i.e., Amaretti Drops.

Ordering name: DVG HONEYCOMB SYRUP

Shelf-life
Uses black Nero syrup pump.

Requires Nero branded label (found in Marketing Box) to stick over

DaVinci labels before using behind the bar.

Refer to shelf-life
chart “Syrups”.

6
 NEW FOOD
Brilliant Breakfast – Perfect Porridge
A new and refreshed Nero breakfast offering! A healthy, nutritious, and warm
breakfast option for the colder days! We are re-launching the way we serve porridge
with new toppings and recipe suggestions for customers to enjoy in the cold winter
months. Read below to find out more about the changes and new recipes!
A recipe card for how to serve new toppings is available in the January 2024 COLIN
folder. Print this and store it by the till for handy use. You will receive a printed version with the extra
label delivery from Mon 15th Jan. Please note the porridge recipe card is included in the checklist for
your January Marketing Box, but this is incorrect.
There will be a new online learning module and quiz on the Learning Hub too! Remember, when it’s
done right, customers will keep coming back for more.

Porridge updates: Selling price

Same great porridge recipe – Customers choose their milk
(semi-skimmed, whole, skimmed or Alpro dairy alternative).
 We have added water as a milk alternative option.

Brand new toppings

Served in packaging:
 Banana chips (sachet)
 Pip & Nut almond butter (pot)
Served directly onto porridge:
 Chocolate chips (1x 5ml scoop)
 Cinnamon (dust from shaker)
Varies depending
on recipe – see
New recipe suggestions – These have been provided to
strut card in store.
give customers an easy way to choose delicious porridge!
Recipes will feature on the new Porridge strut card and
listed on the porridge recipe card.

Now available for delivery – Porridge served in a take

away pot with toppings served as per specific
standard. Milk type to be written on porridge lid, as you
do with drinks.

Key Actions
 Display – Remove old porridge display and replace with new strut card (check Marketing Brief
for guidance).
 Preparation – Upskill yourself on how to make perfect Nero porridge by watching the new
‘Perfect Porridge’ video on the Learning Hub & take the quiz! The training will be available on
The Learning Hub by 12pm on Tue 2nd Jan. Review the new porridge training card for recipes (in
the January 2024 COLIN folder) and keep handy behind the bar.
 NEW Toppings – Familiarise yourself with the new topping options (x4) and serving standards for
each recipe (x3). You can find the information on the training video and recipe card.
 Delivery Process – Porridge will now feature on delivery platforms for customers to enjoy at
home/in the office. Milk type labelling to follow the same process as beverage i.e. written on
the lid of the porridge pot.
7
New Porridge Extras

PIP & NUT SMOOTH ALMOND BUTTER Shelf Life & Handling

A delicious blend of roasted almonds, crafted into a silky

smooth almond butter. The perfect addition to porridge!
Refer to packaging.
Serve in pot for customers like you do with jam and DO NOT store in
honey. fridge. Store
As included in the new training and serving instructions, ambient.
all mini jars to be served with a knife for decanting. Offer
wooden knife for take away.

Shelf Life
BANANA CHIPS

Deliciously crunchy banana chips to pair with porridge

for sweet flavour and crunch.
Refer to packaging.
Served in pack for customer to put on porridge or eat as
a snack.

Shelf Life & Handling

CHOCOLATE CHIPS

Rich chocolate chips to melt into warm porridge,

what’s not to love! Refer to shelf-life
As described in the training instructions, add the chart. DO NOT store
product directly onto the customer’s porridge. in fridge. Store
ambient.
X2 5ml chocolate chip scoops per porridge
when added as an extra or part of the recipe.
Shelf Life
CINNAMON

Sweet cinnamon dusting pairs perfectly with creamy porridge and

other toppings.
Refer to packaging.
As described in the training instructions, add the product directly Refer to shelf-life
onto the customer’s porridge. chart.

Shake a few times over a bowl or pot of porridge when

added as an extra.

8
New Savoury Food (Busy stores only)
Introducing two indulgent Italian savoury products into our Deli range. Produced in Italy and filled with
vibrant flavours of Italian mozzarella, salami, and homemade pesto, these are sure to brighten up
anyone’s January!
Our new Nero Deli savoury products are delivered into stores frozen and follow a new process to the
chilled Prepared for You products – be sure to review the new Date Coding Module on the Learning
Hub and take the quiz to understand more.
For the first time we will be using NEW stickers on the front of pack. These will be included in the outer
cases. Stores will need to sticker products at defrost stage when date coding.

Selling price

NERO DELI
Main estate: £6.25
ITALIAN SALAMI London/Transport/
SOURDOUGH TOASTIE Shopping Centres:
£6.35
Made in the Puglia region of Italy, this GB Airports: £6.45
toastie uses a characteristic Pugliese
golden wheat bread, typical to the
region. It has a light open texture Cluster
making it perfect for toasting with just
the right crunch!
Filled with a homemade sundried
tomato sauce, layers of oozing aged
mozzarella cheese, and two types of Italian salami – Ventrecina and Milano, for some
warming spice and heat.
Heated in both the Panasonic ovens & panini grills. Busy stores only.

The new sticker will be found in the box the

product arrives in. Place on to the product in the
left-hand corner on the black section when
defrosting.

ACTION: Check your outer cases for the new Shelf life
stickers prior to launch and test applying in your
Team Meeting.

Date code stickers to be applied to products

when defrosting. Location as per image. Refer to shelf-life
Please see new Date Coding Module in the chart: “Sourdough
Learning Hub for full details on how, where, and Toastie”.
when date codes are used. The training will be
available on The Learning Hub by 12pm on Tue
2nd Jan.
ACTION: Visit the Learning Hub to read the Date Coding Module and watch the online
learning video. Take the quiz to test your knowledge.

9
 Selling price
NERO DELI
ITALIAN MOZZARELLA,
PESTO & TOMATO PIZZETTA

Hand stretched Italian pizza dough

made with the highest quality Italian
Main Estate: £5.50
00 flour, and generously filled with
creamy mozzarella cheese, rich basil London/Transport/
pesto, and sweet juicy sundried Shopping Centres:
tomatoes. £5.60
GB Airports: £5.75
Once cooked expect a delicious
crunchy outer crust with chewy
centre!

Cluster
The new sticker will be found in the box the
product arrives in. Place on to the product in the
left-hand corner on the black section when
defrosting.
ACTION: Check your outer cases for the new
stickers prior to launch and test applying in your
Team Meeting.
Busy stores only.

Date code stickers to be applied to products

when defrosting. Location as per image. Shelf Life
Please see new Date Coding Module in the
Learning Hub for full details on how, where,
and when date codes are used.
ACTION: Visit the Learning Hub to read the
Date Coding Module and watch the online
learning video. Take the quiz to test your Refer to shelf-life
knowledge. The training will be available on chart: “Pizzetta”.
The Learning Hub by 12pm on Tue 2nd Jan.

10
Shelf Life and Date Coding – All Stores
As mentioned above, there will be a new Date Coding Module on the Learning Hub. This will be
available on The Learning Hub by 12pm on Tue 2nd Jan. We recommend all stores, not just busy stores,
refresh their memories on the Date Coding Process. Complete the learning and take the quiz to know
how to handle products safely and correctly.

The new frozen Nero Deli products require a NEW process to date code in store which is detailed
within the Date Coding Module. NOTE: it is a legal requirement to be able to sell this product.

 ACTION: Complete Date Coding training module on Tue 2nd Jan.

Shelf-life information for new products and existing products is available on the Shelf-Life Chart.

Heating Guidelines
We have updated the heating guidelines for all Panasonic oven and grill stores. We have also
updated the Dual Heating Guidelines for all GB stores.
You will receive the new guidelines in your January marketing box. They will also be available on the
Learning Hub.
 ACTION: Dispose of any existing Panasonic Oven or Grilling Guidelines and only use the version
issued in January 2024. The updated guidelines can be used as soon as they arrive to your
store.
For Panasonic Oven stores, we are updating the settings to ensure products are heated to a better
quality and to provide photos of the products within the menu of heating settings.
 GB stores: Please ensure your AM has visited your store to update your Panasonic Oven before
the launch date on Thu 4th Jan.

Sampling – Team Meetings

Porridge (All stores):
 Seed, fruit & strawberry conserve – 1 bowl between 4
 Banana, cinnamon & almond butter – 1 bowl between 4
 Chocolate chips, banana & Alpro coconut milk – 1 bowl between 4
Savoury (GB BUSY stores only):
 Nero Deli Italian Salami & Aged Mozzarella Sourdough Toastie – 1 between 4
 Nero Deli Italian Mozzarella, Pesto & Tomato Pizzetta – 1 between 4
Beverage (All Stores)
 Honey Oat Latte – 1 between 4
 Honey Oat Iced Latte – 1 between 4

Till Buttons
The till buttons for the January products will go live on Tue 2nd Jan.

 ACTION: Make sure you and your team know the till layout before launch.
 The Honey Oat Lattes (Hot & Iced) will be added to the Seasonal Drinks Tab.
 Festive drinks will remain on this tab until February.
 As per SMART Ordering, once you click on the drink, the customer will be able to adjust their
drink accordingly in line with the overall recipe. e.g., if the customer wants skimmed milk
instead of oat milk.
 Savoury food items will be located in the relevant Food sections.
11
Other Product Changes/Updates

TUNA & CUCUMBER SANDWICH Selling price

Main Estate: £3.75

Redeveloped to create a deliciously classic tuna and mayonnaise mix, seasoned
London/Transport/
with a Nero twist, salty capers, spring onions, and lemon juice and paired with
Shopping Centres:
crunchy cucumber slices on malted bread.
£3.85
GB Airports: £3.90

Shelf Life

Refer to packaging.

Selling price
CAPPUCCINO CAKE
Same delicious cappuccino sponge cake with a new topping.
We have removed the chocolate coffee beans which were no longer able to be Main Estate: £3.50
classed as vegetarian. London/Transport/
Our new topping of rich chocolate chips and crunchy cocoa nibs gives a great Shopping Centres:
visual and delightful crunch! £3.55
GB Airports: £3.65

Shelf Life

Refer to shelf-life
chart: whole cakes

New Dog Treats

Selling price
CARROT CAKE DOG CHEW

We are bringing in a new flavour of dog treat for our canine

customers to replace the Christmas version.
Denzels is a premium dog brand, and each treat is made of
100% human grade ingredients.
£1.95 (GB Only)

Top Tip: Upsell to any customer that brings in their dog.

12
Marshmallows – Best Practice
We were made aware of a few stores reporting quality issues with
our marshmallows. To ensure the best quality marshmallows please
follow the best practice tips below:

 Marshmallows should be stored in a dry and cool place.

 Keep the case or storage jar out of direct sunlight or warm areas
such as next to ovens.
 Do not store marshmallows in fridges.
 Make sure the storage jar is completely dry before filling with
marshmallows. Any moisture in the jar will make the marshmallows
stick together.
 Ensure scoops are completely dry before scooping
marshmallows.
 In between uses, make sure the lid is placed on jar securely.

Ordering & Equipment

Equipment
Function PRODUCT CODE ALLOCATION? ORDER FROM?
Focaccia Racks (1x2) Available to order via
Alliance.
Based on your cluster,
Displaying you will need a minimum
CNC00029
Paninis rack per store:
 Busy – 7
 Medium – 6
 Quiet - 5
5ml Scoop for
CN Scoop Pack
Chocolate
(1 x 5ml & 1 x 10ml) (Each)
Chips & & CNC00150
Honeycomb
Topping NO
Storing Polypropylene Clip Existing Lines
Honeycomb Lock Storage
Topping Container 1.7L (Each) CT021114 Available to order via
Alliance
Order as required.
Preparing & Caffè Nero Porridge
Serving Container & Lid CNP00002
Porridge (1x500)

Dosing Caffè Nero Blue

Porridge Scoop 100ml (Each) CNC00080

13
Delists
Product name Product code Actions
Turkey Feast Focaccia 2257
Vegan Festive Feast Panini 2096  Last delivery will be on Sat 23rd Dec. Sell through
Brie, Bacon & Cranberry as normal.
6183
Panini
Pigs Under Blankets Panini 1724
THIS Plant Based Sausage
4828  Last delivery will be on Wed 3rd Jan.
Ciabatta
Breakfast Pots - Mango & Sell through as normal.
3750
Passionfruit Bircher
Antipasti - Chorizo 3755
Classic Mince Pie 6363
Luxury Amaretto Mince Pie 6349  These lines are being delisted via soft transition.
Millionaires Cake 2038 This means:
Raspberry & Almond
1792  Keep ordering and ranging as normal.
Frangipane
Serrano Ham & Cheddar  Once stock has run out it will be turned off on
1740 Crunchtime.
Lattice
Dog Treat - Mince Pies 2326  Then sell through in store until all stock runs out.
Fruit Mix Topping 6987
Panettone Syrup 1818

Relists
Product name
Cappuccino Cake – Old &
New
Brie & Bacon Panini
Spicy Chicken Focaccia
Mushroom & Mascarpone
Toastie
Plant Based Chicken
Arrabbiata
Product code Actions
 The Cappuccino Cake will be available to order
again from Tue 2nd Jan.
 Once you have sold through the Millionaires
Cake, start displaying the Cappuccino Cake.
 Note, we still have stock of the old-style
Cappuccino cake at depot. This will be sent out
3499
first.
 Once depleted, the new style will be sent out.
Updates will also be included in the Weekly
Distribution Update.
 Do not display both styles at the same time.
 Should be processed on the till same way.
4787
7895
 Order for first delivery on Thu 28th Dec.
4765
2473

14
Ordering
Delivery GC
Type Product Case Size Allocation? Order dates
temperature Code
Honeycomb 1x250g
Ingredient AMB 2571
Topping bag
1x1l 1 x bag/bottle/cases
Ingredient Honeycomb Syrup AMB 7298
bottles allocated to all store’s
Topping Banana Chips 1x36 AMB 2572 w/c 25th Dec.
Pip & Nut Almond Fri 29th Dec for
Topping 1x24 AMB 2570
Butter delivery on Tue 2nd
Nero Deli Italian Jan onwards.
Savoury Salami Sourdough 1x8 Frozen 2433 1 case allocated to
Toastie Busy Stores Only w/c
Nero Deli Italian 25th Dec.
Savoury Mozzarella, Pesto 1x22 Frozen 2435
and Tomato Pizzetta
Stores on a MWF and
6DPW schedule order
Sat 30th Jan for
7243 delivery on Wed 2nd
Tuna & Cucumber
Jan.
Savoury Sandwich - Recipe Each Chilled
Change
Stores on a TTS
schedule order Tue
2nd Jan for delivery on
Thu 4th Jan.
No – please order.
Ham & Cheese Stores on a TTS and
Savoury Panini (Recipe + Each Chilled 4776 6DPW schedule order
Name Change) Tue 2nd Jan for
Egg Mayonnaise delivery on Thu 3rd
Savoury Sandwich - Recipe Each Chilled 8504 Jan.
Change
2327 Stores on a MWF
Dog Treat - Carrot schedule, order on
Counter Cake 1x10 AMB
Wed 3rd Jan for
delivery on Fri 4th Jan.

Retail Coffee Case Size Change

Change Why When Store Actions

 All Bean and  To drive  Towards the end of January,  Once the new
Ground Retail Bags efficiently at the cases will change via soft case size is live, the
are moving to a the Roastery. transitions at the Roastery, 18x200 inventory
new 24x200g case  Cost savings for Greencore and Lynas run out option will set as
size. your store. of the 18x200g format. DO NOT COUNT.
 The Shelf Life on the  Give you more  We will keep you updated via  Count all stock in
production is also time to sell the Distribution Update when store as cases
being extended to through. this happens. (24x200g) and
15 months.  Crunchtime and the tills will be single 200g bags.
updated automatically.

15
Driving savoury availability with VIP products
To support our availability in the Prepared for You fridge, we are relaunching our VIP programme in
January.

The VIP products are our best-selling classic sandwiches that represent a very high
proportion of all savoury sales and profitability, with relatively low wastage as many
have longer shelf lives than other savoury products.

These VIP products should always be available in ALL stores that stock them.

The launch date for VIPs is w/c 8th January.

What are the VIP products?

GB
Mozzarella & Tomato Panini
Ham & Mozzarella Panini
Tuna Melt Panini
Brie & Bacon Panini
Mozzarella & Tomato Tostati
Ham & Cheese Tostati
Spicy Chicken and Red Pepper Focaccia
Ham & Cheddar Croissant
Egg Mayonnaise Sandwich
Chicken Salad Sandwich
Butcher's Sausage Breakfast Ciabatta
Bacon Breakfast Ciabatta

Systems and reporting

You will see the descriptions of these products change in January to highlight that they are VIPs e.g.

In Crunchtime Panini – Ham & Mozzarella (VIP)

In reporting VIP Ham & Mozzarella Panini

We will adjust the availability report to include a measure on “VIP Savoury availability”. You will see this
change from w/c 8th January.

ACTIONS

 Please ensure that anyone responsible for placing sandwich orders knows
which are the VIP products.
 Focus your ordering on these VIP products, getting the right order levels on
these items will increase availability and sales.
 Continue to follow the display guidance on your planograms.

16
 ALLERGENS & DOCUMENTATION
It is a LEGAL requirement to provide customers with the most up to date allergen information if
requested. Please ensure you have downloaded a copy of the Allergen, Nutritional & Ingredient
Guide on your store tablet. The documents below will be available to download by scanning your
store QR Code the day before launch.
Follow the steps in your QR Code brief for how to download the documents onto your store tablet.
If you are a store that has an Android tablet and the code does not scan, please type the URL on your
Allergen QR Code sticker into your tablet web browser and then download the documents as per
normal process.

ACTION NEEDED – Updating Documentation

PLEASE NOTE: Core and seasonal beverage information will be included in the January update.

Documents Actions Location Deadline 

1. Delete ANY and ALL documents
dated before January 2024).
CN GB January 2024 2. Download the updated F&B
document from the Allergen QR code Wed 3rd
Allergen, Nutritional GB
onto your store tablet. Jan
& Ingredient Guide
3. Fill out the Allergen Compliance
Check within your Health & Safety Log
Book.

ACTION NEEDED – Shelf-Life Chart

The Shelf-Life Chart is for internal use only and should NOT be kept in the Food & Beverage Information
Folder. Keep a copy of the Shelf-Life Chart behind your bar. Refer to the Defrosting Guidelines
(available on COLIN) for overnight defrosting procedures.

Location Action 
Remove and destroy any existing Shelf-Life Chart and print the updated CN
GB UK January 2024 Shelf-Life Chart from COLIN, which will be available from
Tue 2nd Jan in the Food Information & Paperwork folder.

17
 LOOKING FORWARD TO 2024
New and exciting iced beverage launch!
In April we will be kicking off the launch of our delicious new iced
beverage range with new ingredients and equipment. Get ready for a
shiny new and improved beaker and a brand-new coffee-based drink!
We have listened to store and customer feedback and have re-
developed aspects of the range to simplify builds, streamline recipes,
and improve consistency.

What you need to know

New iced beverage training will roll out in the new year, to give you
plenty of time to get to grips with the changes.
There will be recipe changes coming, so watch the stock of your iced
beverage ingredients. There are two ingredients which will run out in the
coming months to be aware off (see below)

Delisting versions:

Product name Product Actions Being Replaced With:

code
7169
Sicilian Lemonade Current stock is dated 27.02.24. Sicilian Lemonade – New
Continue to sell through as much Recipe.
as possible before you need to
waste. There will be a short
period when this drink is not
available.
2532
Italian Peach & Continue to order and sell Italian Peach & Strawberry
Strawberry Booster through. Booster – New Recipe
We have limited stock at depot,
so we will run out of stock before
the campaign starts. There will
be a short period when this drink
is not available.

We hope you’re as excited as we are for Iced Drinks season! Stay tuned for further updates in the
coming months.

18
 MARKETING & PROMOTIONS UPDATE
What’s happening? Actions

 The January Marketing Box and labels will be  You can reorder any missing or damaged POS on
delivered from Mon 18th Dec. WorkstreamX using the item codes provided on the
 All stores will also receive a temporary menu board store brief and listed on the checklist included in your
sticker to cover the festive drinks section and to Marketing Box. Remember to order by12pm Tuesday
promote the new Honey Oat drinks. to receive the delivery by Friday.
 If you have any marketing related questions, get in
touch with Marketing via a Yapp
or OSCA 02078 666 555.
 GB and NI stores will have a price rise in January for
a variety of food and bottled drinks. A separate
brief will be shared on COLIN closer to the time.
 As well as the new labels for the updated prices,
GB and NI stores will also receive new labels for all
food products with a new design. These labels  Keep labels safe until the price rise.
should be put up in line with the price rise.  Keep an eye out for the brief on COLIN.
 The labels with the new design will be sent to stores
from Mon 15th Jan.
 All stores will have a price rise across the Coffee at
Home range in January.
 Stores will receive new shelf barkers and labels from
Mon 15th Jan.

Honet Oat Drinks Menu Board Sticker

In your Marketing Box you will receive a temporary sticker to apply over the festive drinks section on
your menu board. This will include the new Honey Oat Latte and Honey Oat Iced Latte launching in
January, with a reduced iced drinks menu shown on the bottom.
Apply the sticker over the festive drinks section on your menu board and using a white chalk pen,
neatly write the prices that apply to your store as shown on the tab below, including the iced drinks
prices.
Please note, the sticker cannot be reordered on workstream, so if you have issues with the sticker you
receive, please contact Marketing directly.
£ GBP
£ LONDON/
£ GBP €
GBP TRANSPORT/
UK AIRPORT EUR
UK & NI SHOPPING CENTRES/
BELFAST AIRPORT
OUT IN OUT IN OUT IN OUT IN
Honey Oat Latte 4.30 4.35 4.40 4.45 4.50 4.50 4.95 5.00
Honey Oat Iced
4.30 4.35 4.40 4.45 4.50 4.50 4.95 5.00
Latte

19
Follow the instructions below to apply the sticker correctly on your menu board.
 Wipe the menu board with a clean damp cloth to remove any dust and debris. DO NOT
use any chemical cleaners as this may damage the printed menu board. The board then
needs to dry before you apply the new sticker.
 Before installation, unroll the new menu sticker on a clean, flat surface and let it acclimate
to the room condition.
 With the image side down on a flat surface, peel back the release liner approximately
10cm or 4in.
 Fold the liner/backing paper firmly to give a strip of exposed adhesive.
 Position the graphic and press the adhesive onto the surface. Take care to make sure this is
straight.
 Beginning from the top edge and working horizontally, use the squeegee with firm,
overlapping strokes to apply the graphic. Tip: Move from the centre outwards to the edges
to avoid trapped air.
 Continue to remove the liner and apply the graphic in approximately 20cm or 8in
instalments.
 Apply enough pressure to give a good bond between the adhesive and the back board.
 Go over the whole graphic and check there are no pockets of trapped air. If these cannot
be squeezed out, a sharp knife can be used to create a tiny hole and allow the bubble to
be pushed flat.
 Give edges an additional squeegee to ensure good adhesion and avoid lifting.

STICKER VISUAL EXAMPLE APPLIED TO THE MENU BOARD:

Honeycomb sticker for the syrup

bottle
Each store will receive two sets of stickers
in their Marketing Box to be attached to
the Honeycomb syrup bottle, both on
the front and the neck of the bottle. If
you need more stickers, please order
them directly on workstream using the
item code CNJAN24076.

20
January Promotions

Dates Channel Promotion How

Throughout the gloomy month of January, we’ll
treat some of our loyal customers to a drink on us
Normal voucher
04/01/2021 31/01/2024 App to cheer them up. Random allocations will be
process.
made throughout the month and will include any
handcrafted drink

Selected ‘lapsed’ customers throughout the

month will be given a prompt to use an existing Normal voucher
04/01/2021 31/01/2024 App
voucher that’s in their app wallet – a great way process.
to remind them of their value with us.

Deliveroo Bounce back Campaign: £10 vouchers

02/01/2024 13/01/2024 Deliveroo Applied in app.
awarded to their most loyal customers.

First to market: Honey Oat Latte: 20% off when Applied in app.
04/01/2024 21/01/2024 Deliveroo
you spend £10+.

Applied in app.
08/01/2024 14/01/2024 Uber Eats 20% off Seasonal when you spend 15+.

Applied in app.
10/01/2024 15/01/2024 Just Eat 20% off Seasonal when you spend 15+.

The perfect antidote to the winter mornings – it’s

Normal voucher
porridge season! We’ll be giving selected
process.
customers the opportunity to try porridge for free,
11/01/2024 31/01/2024 App Automatically
as well as rewarding customers with bonus
applied on
stamps when they try something from our new
purchase.
porridge menu.

Deliveroo New Year Saver Event: Save more the

15/01/2024 29/01/2024 Deliveroo more you spend, vouchers awarded between Applied in app.
£3-£7.

To encourage customers to try our new Deli Automatically

25/01/2024 28/01/2024 App menu items, we’ll give them a bonus stamp when applied on
they try the two new Deli products. purchase.

Payday Campaign: 20% off the menu when you Applied in app.
26/01/2024 28/01/2024 Deliveroo
spend £15+.

January Savings Free Delivery when you spend Applied in app.

26/01/2024 29/01/2024 Uber Eats
£15+.

Applied in app.
26/01/2024 29/01/2024 January Savings: 20% off menu when you spend
Just Eat
£15+.

21
Latest Vouchers and Promotions
Print off and place behind bar.

Who What How Stamp When

Free Drink or Bag or Box of Retail Coffee. Drinks inc. CN App Yes
Always
Drink inc. Speciality &
on
Extras (Hot & Cold)

25% Off Food. An additional 25% (total 50%) will be CN App No

awarded when purchasing something from the ‘Vitality (auto Always
Healthy Food Menu’. See January ’22 NKH for the full discount) on
range (All Food)
Free hot drink. All standard hot and iced drinks. Excludes
Always-
Speciality. This is a monthly employee perk for Perkbox
on
users to enjoy.

QR code Always-
Free handcrafted drinks, including speciality. Yes (Via
(Partner on
app only)
Apps)

Always-
Any sliced cake or tray bake free.
on

Coffee Club – 25% Discount. 25% off barista prepared

drinks. QR Code
Always-
Coffee Club – Free Drink. All standard hot and iced (Coffee Club No
on
drinks. Excludes Speciality. This is a monthly reward for app)
Coffee Club members.

Compare the Market

QR Code
Always-
25% off barista prepared drinks and pastries (Coffee Club No
on
app)

Any handcrafted drink for £1.

QR Code Always-
1 voucher per ‘Three’ member a week, valid 7 days a No
(Three App) on
week.

myWaitrose members can earn a complimentary coffee

voucher as a reward for linking to the Caffè Nero App Always-
CN App No
on
myWaitrose members receive 25% discount on seasonal
range including flavoured iced lattes
Delivery Riders free drink. All delivery riders are entitled to
a regular hot drink or regular iced latte free whilst on
Always-
shift. This is limited to 1 per rider per day and they must Instore No
on
show confirmation of the order they’re collecting to
redeem.

All Deliveroo staff get 10% off at Nero when paying via Always-
CN App No
the Nero App. on

22
Octopus Energy Partnership
Exciting news! We’re teaming up with Octopus, the UK’s favourite
energy supplier. Soon, we'll be launching some exiting initiatives
together, starting with ‘Octoplus’, their loyalty program where we will
be featured as their premium coffee benefit.
‘Octoplus’ customers will get a weekly reward of a free barista-made
drink. The free drink QR code located on the Octopus App is
processed in the same way as our other vouchers and can be
redeemed against any standard hot or iced drink, including alternative milks. Octoplus customers will
be able to enjoy their free drinks at Caffè Nero stores in England, Wales, and Scotland. We look
forward to sharing more news on this exciting new partnership in the New Year!

PEOPLE UPDATE
Store Manager Reviews
Between January-March 2024, your Area
Manager will schedule a review with you. This is
an opportunity for you to share how you are
getting on and what’s on your mind. Your review
is designed to be conversational, and you’ll be
asked to focus on how this year has gone for
you, what have you learnt, and what are the
plans for both you and your store moving
forward. The following documents are available
on COLIN to help plan for your conversations:
 Store Manager Reflection Document
 Guidance for all

The documents can be found in the HR > PDR & Coffee Chats section of COLIN. All completed
conversations should be returned to your People Partner no later than 31st March 2024. A copy of the
Reflection will be saved into your file. If you have any questions, please contact your People Partner.

Team Reviews
Also, during this time, we would encourage Store Managers to hold a review with your team
members. This is a great opportunity for you to take some time out and meet with your team
members individually. We know you are doing everything you can to look after your teams but setting
some time aside to chat about how they are, what they have learnt, and what they would like to
achieve in their career with Caffè Nero is massively important. It is also your opportunity to set them
some goals and agree how you will support their ongoing development.
The following documents are available on COLIN, to help plan for your reviews:
 Team Member Reflection Document
 Guidance for SMs (this is to help you plan the reviews)
 Guidance for all

23
 NERO 90 UPDATE
We’re nearly at the end of our first Nero 90 incentive – only
16 days to go. Let’s keep on going! Delivering great service
leads to happy, satisfied customers. That means they come
back more often and spend more money with us. Happy
customers will give you a better customer score, and you,
your team, and your area can earn more in the incentive!

Remember – “look at me, smile at me, talk to me” is an easy way to remember how to greet
customers when they come to your store. Say hello, tell them you’ll be right with them, and smile – it
can make a huge difference.
Announcing the Winners
In early January we will be announcing who, and which area has won in the incentive. Once this first
phase ends, we’ll total up the scores and share them on Yapster, so keep an eye out. Stores that
achieved 90 during the incentive period will receive the extra money in the bank in early January.
The Next Phase of Nero 90
The first run of Nero 90 may be ending on 31st December, but the promotion will carry on! Phase two
starts on Mon 1st Jan, so you can still earn extra cash and win a team night out by delivering great
service. Here’s a reminder of how it works:

 Our Store Managers and Holding Managers can earn 25% (previously 20%) of their quarterly
bonus entitlement if they achieve the Customer Satisfaction Score of 90 or more as an
average over their current bonus quarter.
 Our hourly paid team members (except for Holding Managers) can earn an additional
amount for every hour worked in any week where the store achieves a Customer Score of 90
or higher. The additional amounts that team members can earn per hour are as follows:
• Baristas and Shift Leaders – 15p per hour
• Assistant Managers /MITs/Future Managers – 30p per hour
 As well as the extra cash you can take home from the incentive, don’t forget we have a
fantastic opportunity for the most improved store from each Area! A legendary team night out
could be yours.
So, keep service front of mind, and make your store famous for it! Remember there are videos on
Yapster full of top tips on how to give great service, and why it’s important. Give them a watch for
some inspiration.

Nero 90 Poster
Don’t forget to have your Nero 90 poster up on your
wall back of house. Print your weekly reports and
put them in the pockets of the poster. Tracking your
progress will help you set targets, engage your
team, and make it a habit!

24
 MAINTENANCE UPDATE
Grinder and Tamper Troubleshooting
Carrying out the instructions in the troubleshooting guides, regularly using super lube on your tampers,
and clearing blockages on your grinders will help reduce the number of issues you have with these
vital pieces of equipment.

Did you know?

 Did you know the average cost to repair a grinder is £71.92?

 Following the End of Day Requirements and Tamper Cleaning can help prevent issues with
your equipment.
 The same troubleshooting applies for your Single Origin grinders.
 There are videos for some of these cleaning and troubleshooting steps available. Just go to the
Learning Hub > Resource Hub > CN Coffee > scroll down to Equipment > select your guide!
 Setting Up Rate of Pour
 Setting Up Grinder Dose
 End of Day Cleaning
 Grinder Troubleshooting Blockage
 Grinder Handle Holder
 MACAP M42D Grinder Video
 Tamper Loose Disk
 Tamper Lube
 A PDF/printable version of the grinder and troubleshooting guide is available on COLIN under
Guides & Troubleshooting.

Coffee Machine Troubleshooting

The most logged coffee machine issue is coffee machine leaking.

Most of the time this issue can be resolved in minutes without needing to wait for an engineer. If the
machine is leaking on the left-hand side and the leak gets worse every time you use the coffee
machine, the chances are that the waste is blocked.

How to clear the coffee machine waste pipe:

 Remove the drip tray and you will see, between the hot
waterspout and the first coffee handle, there’s a drain
cup/funnel which leads to the waste pipe.
 In your coffee toolbox, there’s a blue pipe. This blue pipe
fits perfectly through the drain cup and down the waste
pipe. Push the pipe through a few times. This should clear
any blockages and stop the leak.
 Replace the drip tray ensuring the drain cup is directly
under the hole between the hot waterspout and the first
coffee handle. If it’s not aligned, you will continue to see a
leak.

Having followed all these steps, if you still have a leak coming
directly from the coffee machine, please log a job on Verisae
under coffee machine leaking.

25
If the leak is appearing from your knockout drawer or under your fridges, the main drain on your bar is
most likely blocked, please log a job on Verisae under drainage. You’ll be able to find tips and tricks
to help in the meantime using the Drain Flushing guide in the troubleshooting folder on COLIN.

Did you know?

 It costs £106.83 for an engineer to attend your store for your coffee machine if it’s found to be
a cleaning issue rather than a fault with the machine.
 Replacement tools/parts for your coffee machine toolbox can be ordered from the Mulmar
Order Form and Jaguar Order Form surveys on COLIN.
 There are videos for some of these cleaning and troubleshooting steps available. Just go to the
Learning Hub > Resource Hub > CN Coffee > scroll down to Equipment > select your guide!
 Cleaning Steam Wands
 Cleaning the Coffee Machine Group Handles
 Cleaning the coffee Machine Group Head

PROFIT PROTECTION UPDATE

Preparing to Stock Count and Setting up Storage Locations
How to prepare for stock count
An accurate stock count is a vital part of inventory and margin accuracy. Follow these guidelines
below before, during, and after the stock count to help you count quickly and accurately.

Before stock count day

 Customise the storage locations in Crunchtime to match the set up in your store.
 Organise your stock room shelves in line with order on Crunchtime.
 Tidy up all back of house areas, putting all similar products together.

On stock count day

 Restock grab items, drinks, and merchandise lines throughout the day using open cases.
 Leave unopened cases sealed unless necessary.
 Only trained team members to conduct the count.
 Make a note of your previous SOH Value and write down for comparison later.

During the count

 After final restocking, back of house areas can be counted and blocked off. Let everyone
know not to restock again.
 Empty and organise products combining open cases if needed.
 Count the stock back into the freezer.
 Do not count the front of house area until after the store has closed.

Equals Update Deadline

Incorrectly recorded or unreconciled expenses can lead to discrepancies in the profit and loss
statement, impact margin calculations, and create additional workload.
Here are some key points to remember:
 Select the correct category for each receipt.
 Retain receipts for 12 weeks and attach them to the WSBS.
 Ensure that all receipts reflect the appropriate VAT charges, if applicable.
 Window cleaners must provide a receipt for their services.

If you have any questions, refer to the FAQs on Yapster.

Please make sure all your equals card petty cash transactions for November have been correctly
coded and annotated. The deadline to complete this is Thu 11th Jan.

26