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How Does Shopping With Others Influence
How Does Shopping With Others Influence
How Does Shopping With Others Influence
Most research in consumer psychology assumes that impulsive purchasing can be best ex-
plained by factors at the individual level. In contrast, this research examines how the presence
of others influences this behavior. Results of 2 experiments suggest that the presence of peers
increases the urge to purchase, and the presence of family members decreases it. However, this
difference is greater when the group (peers or family) is cohesive and when participants are sus-
ceptible to social influence.
Impulsive purchasing, generally defined as a consumer’s presence in a purchasing situation can activate different ex-
unplanned purchase (e.g., Kollat & Willett, 1967), is an im- pectations.1
portant part of buyer behavior. It accounts for as much as However, the motivation to comply with these expecta-
62% of supermarket sales and 80% of all sales in certain tions depends on one’s attraction to (liking for) the other indi-
product categories. Although impulsive purchasing has at- viduals involved and one’s more general susceptibility to in-
tracted attention in consumer research, this literature has fluence. Thus, researchers also evaluate two factors that are
focused on identifying its individual-level antecedents, in- likely to affect the motivation to conform to social norms: (a)
cluding personal resources and cognitive effort (e.g., Cobb the inherent susceptibility to social influence and (b) the
& Hoyer, 1996), personal moods (e.g., Rook, 1987; Tice, structure of the group (cohesive vs. not cohesive). Group co-
Bratslavsky, & Baumeister, 2001), and self-regulation ten- hesiveness refers to the extent to which a group is attractive to
dencies (e.g., Baumeister, 2002). Unfortunately, there is a its members (e.g., Forsyth, 2000; Turner, Pratkanis,
dearth of research on group-level determinants. Conse- Probasco, & Leve, 1992).
quently, although Rook (1987) called for research on im- The theory proposed by Fishbein and Ajzen (1975) helps
pulse purchasing “in a social environment (group versus conceptualize these effects. This theory assumes that behav-
solo buying) context” (p. 196) 20 years ago, researchers ior is a multiplicative function of expectations for what oth-
still have limited knowledge about the social context of im- ers consider to be socially desirable and the motivation to
pulsive purchasing. Does shopping with others have an im- comply with these expectations. In this context, consumers
pact on impulsive purchasing? If so, how? may perceive that peers, who are likely to reward spontaneity
This research suggests that the presence of other persons and to pursue immediate, hedonic goals, consider impulsive
in a purchasing situation is likely to have a normative influ- purchasing to be desirable. However, they may perceive par-
ence on the decision to make a purchase. The nature of this ents and other family members, who are likely to have eco-
influence, however, depends on both perceptions of the nor- nomic concerns (e.g., not wasting money), to consider impul-
mative expectations of the individuals who exert the influ-
ence and the motivation to comply with these expectations. 1In this article I assume that research participants simply conform to the
Because peers and family members, as the two primary expectations of whomever they happen to be with at the time; however, there
sources of social influence, often have different normative are other possibilities. First, some people may generally be inhibited from
expectations (i.e., peer group norms are relatively more re- making impulsive purchases. However, the presence of peers may release
ceptive to the urge to purchase and induce less pressure to this inhibition, thus increasing impulsiveness relative to control conditions.
In this case, individuals would be more impulsive in the presence of peers
monitor one’s purchases; see Childers & Rao,1992), their
than either in the presence of family members or alone. A second possibility
is that some people are typically impulsive, but the presence of family mem-
bers inhibits this behavior relative to control conditions. In this case, people
Requests for reprints should be sent to Xueming Luo, Department of would be less impulsive in the presence of family members than either in the
Marketing, College of Business Administration, The University of Texas at presence of peers or alone. The effects of concern in this article may occur
Arlington, Arlington, TX 76019. E-mail: luoxm@uta.edu over and above these facilitative and inhibitory tendencies.
IMPULSIVE PURCHASING 289
sive purchasing to be undesirable. The motivation to comply ions and behaviors are credible. Alternatively, they may take
with these normative expectations may be greater among in- others’ buying behavior as a justification for their own, thus
dividuals who either are in a cohesive group with clearer and releasing their inhibitions about buying. Finally, they may
consistent social norms or are susceptible to influence more use others’ behavior and their purchases as visible indicators
generally. Therefore, the effects of these expectations on im- of socially desirable activities. This last influence is reflected
pulsive purchase behavior should be correspondingly greater in Fishbein and Ajzen’s (1975) theory of reasoned action,
in these conditions. which assumes that behavioral intentions are determined not
This research examined these possibilities. Specifically, it only by attitudes toward the behavior but also by the motiva-
determined whether the presence of peers increases the urge tion to comply with social norms.
to purchase and the presence of family members decreases it The nature of this influence, however, may depend on the
and whether this difference is greater when the group (peers norms and values of the group. As noted earlier, family mem-
or family) is cohesive, and when participants are susceptible bers (e.g., parents) may foster a sense of responsibility to
to social influence, than when this is not the case. both the family and others and consequently may discourage
wastefulness and extravagance. To this extent, they may con-
sider impulsive buying to be undesirable (Abrams, Marques,
THEORETICAL BACKGROUND Bown, & Henson, 2000; Baumeister, 2002; Heckler,
Childers, & Arunachalam, 1989). The presence of family
Stern (1962) argued that impulse buying largely depends on members may activate this normative value and therefore de-
resources such as money, time, and physical and mental ef- crease the urge to purchase. In contrast, peer group members
fort. Persons’ moods could also influence their impulse buy- may encourage spontaneity and the pursuit of hedonic goals
ing (Rook & Gardner, 1993). In particular, people who feel independently of their long-range consequences. Therefore,
happy may be disposed to reward themselves more gener- although the presence of family members may decrease the
ously and to feel as if they have more freedom to act. likelihood of individual impulsive purchasing, the presence
Baumeister (2002) suggested that impulsive buying and of peers may increase it.
self-control personality are just two sides of the same coin; The effects of the presence of others are likely to be
impulsive buying is simply the loss of one’s self-control or greater when the group to which they belong (peers or fam-
the surrender to temptation. Thus, individual-level analyses ily) is cohesive than when it is less so. Group cohesiveness
have dominated research on the nature and antecedents of (i.e., the attractiveness of the group to its members; Forsyth,
impulsive buying. 2000) is likely not only to induce a clearer normative expec-
Rook and Fisher (1995), however, investigated impulsive tation but also to increase the motivation to comply with it.
buying beyond the individual level. They suggested that Thus, if the peer group norms encourage impulsive buying,
then the tendency to engage in this behavior in the presence
a spontaneous gift for an ill friend … or simply taking advan- of peers should increase with the cohesiveness of the peer
tage of a two-for-one in-store special are impulse buying in- group in question. In contrast, if the family’s norms are an-
stances that may represent, respectively, kind, generous, and tagonistic to impulsive purchasing, then the tendency for the
practical activities. When impulse buying is more virtuously presence of family members to inhibit impulsive purchasing
motivated, it is likely to elicit more positive normative evalu- should be greater when the family is cohesive.2
ations. (p. 305) Individual differences in susceptibility to influence may
further affect the disposition to conform to normative expec-
Rook and Fisher distinguished between the impulsive tations and, therefore, the impact of these expectations on im-
urge to buy (“the spontaneous and sudden desire that is expe- pulsive purchasing. Susceptibility to influence is defined as
rienced upon encountering an object;” Beatty & Ferrell, an individual’s willingness to accept information from other
1998, p. 172) and the behavior that results fulfills this urge people about purchase decisions (Bearden & Etzel, 1982).
(Rook, 1987; Rook & Gardner, 1993). Their findings indi- The opposing effects of peers’ presence and family members’
cate that when acting on impulse is socially appropriate and presence on impulsive purchasing will be greater when peo-
rational, consumers tend to have both a greater impulsive ple are susceptible to influence than when they are not. Fur-
urge to buy and a greater likelihood of doing so. thermore, susceptibility to influence may increase the impact
The presence of other persons in a purchasing situation is of group cohesiveness on these effects; that is, peers’ pres-
also likely to influence the decision to make a purchase. In ence should have its greatest positive effect on individuals’
some instances, the mere presence of others can influence be-
havior. Zajonc (1965), for example, suggested that the pres-
2Although we have assumed that group cohesiveness exerts its influence
ence of others is likely to magnify whatever behavioral dis-
through its impact on motivation to comply, cohesive groups may have more
position exists a priori. This effect could occur regardless of clearly defined expectations than noncohesive ones. To this extent, cohesive-
whether the others are peers or family members. In other in- ness could also have an impact through its influence on subjects’ perceptions
stances, however, consumers may believe that others’ opin- of expectations.
290 LUO
impulsive buying when the peers are cohesive and the indi- work she goes with a group of her best friends to the mall to
viduals are susceptible to influence, whereas the presence of purchase the socks.” In the peer–low-cohesiveness condi-
family members should have its greatest negative effect un- tions it read: “She goes with a group of co-workers from her
der these conditions. part time job, whom she just recently met.” In the fam-
In the research reported in this article, the influence of ily–high-cohesiveness conditions the statement read “After
others’ social group presence on individual impulse purchas- work, her family meets her at the mall to shop and purchase
ing are inferred from participants’ responses to situations in the socks. Mary and her family are very close-knit.” Finally,
which they imagined taking part. This strategy was used for in the family–low-cohesiveness conditions the preceding sen-
several reasons. First, psychologists and consumer research- tence was changed to “Mary is not very close to her family,
ers have argued that a social audience does not have to be and rarely has contact with them, she just runs into her family
physically present; it can be imagined (Aribarg, Arora, & in the mall.”
Bodur, 2002; Edelmann, 1981; Ratner & Kahn, 2002). Even To reduce the effects of social desirability bias, I empha-
when individuals are alone, they can engage in different buy- sized to participants that there were no right or wrong an-
ing behavior as a result of imagining others (Moreault & swers to the questions and that it was important for them to
Follingstad, 1978; Taylor & Schneider, 1989; Tice et al., imagine themselves as the shopping consumer (Mary) in the
2001). Furthermore, the effects of imagining a social pres- scenario. Participants were asked to try to imagine how they
ence on purchase behavior can be similar to the effects of an would really feel in the same situations.
actual presence (e.g., Dahl, Manchanda, & Argo, 2001).
Finally, as Rook and Fisher (1995) suggested, an imag-
ined-scenario approach may reduce the likelihood of the so- Dependent variables. Two dependent variables were
cial desirability biases because of the personal, sensitive na- of interest: (a) impulsive urge and (b) purchasing. To provide
ture of impulse buying (Beatty & Ferrell, 1998). For these an index of impulsive urge, participants were asked to project
reasons, therefore, I believed that the use of this approach themselves into the shopping scenario and to report their
would provide a convincing test of my hypotheses. agreement with four items: (a) “I experienced a number of
sudden urges to buy,” (b) “I wanted to buy things even though
they were not on the shopping list,” (c) “I had strong urges to
STUDY 1 make impulsive purchases,” and (d) “I felt a sudden urge to
buy.” Responses were made on a multi-item Likert scale that
Method ranged from 1 (strongly disagree) to 7 (strongly agree). The
average of these items (Cronbach’ α = .83) was used as an in-
One hundred fifty-two undergraduate students participated
dicator of impulsive urge.
for experimental course credit. Participants were assigned
Impulsive purchasing was assessed with a measure devel-
randomly to one of four cells of a 2 (family members vs. peer
oped by Rook and Fisher (1995). Specifically, participants
friends) × 2 (high-cohesive group vs. low-cohesive group)
were asked to choose which one of five purchase decision al-
design, as well as to a fifth, solo shopping control condition.
ternatives the imaginary character would make: (a) “buy only
the socks”; (b) “want the sweater and not buy it”; (c) “decide
Procedure. Participants were introduced to the study
not to buy the socks”; (d) “buy both the socks and the sweater
with instructions that its purpose was to understand reactions
with a credit card”; and (e) “buy both, plus matching slacks
to shopping behaviors in different social situations, and they
and a shirt, also with the credit card.” Choices of these alter-
were told that “the key to the success of this research depends
natives were coded 1 through 5, respectively. The validity of
on whether you really imagine yourself in these situations.”
this scale, which was demonstrated by Rook and Fisher, was
With this preamble, they were exposed to one of five hypo-
confirmed in this study, as I indicate here. The Pearson’s cor-
thetical scenarios. In the control condition, the scenario read:
relation between the two dependent variables was .67 (p
< .01).
Mary is a 21-year-old college student with a part-time job. It
is two days before Mary gets her next paycheck and she only
has $25 left for necessities. In addition to food, Mary needs to
buy a pair of warm socks for an outdoor party this weekend. Manipulation check. Finally, participants were asked
After work she goes by herself to the mall to purchase the to indicate whether they recognized that the imaginary char-
socks. As she is walking through a final department store, acter was not shopping alone but with peers or the family
Mary sees a great looking sweater on sale for $75. (yes/no) when they projected themselves into the shopping
scenarios (Dahl et al., 2001). Furthermore, they reported
In the four experimental conditions, the next-to-last sentence their agreement that the group accompanying the character
was replaced with a description of the type and cohesiveness was “very close and unified” along a scale from 1 (strongly
of the individuals that accompanied her. Specifically, in the disagree) to 7 (strongly agree; Taylor & Schneider, 1989;
peer–high-cohesiveness conditions the sentence read: “After Yoo & Alavi, 2001).
IMPULSIVE PURCHASING 291
Pretest Data workers (M = 2.47) that the imaginary character and the
group are very close and unified, t(59) = 3.52, p < .05. Corre-
To confirm that the five decision alternatives comprising the
spondingly, participants were significantly more likely to re-
measure of impulsive behavior were ordered in impulsive-
port that the imaginary character and the group are very close
ness in the manner assumed by Rook and Fisher (1995), I
and unified if their scenarios referred to a closely knit family
collected additional data from an independent sample of 46
(M = 6.20) than if they referred to a noncohesive family (M =
undergraduate business students. These students were pre-
2.56), t(59) = 3.48, p < .05.
sented with the same purchasing situations used in the con-
trol condition of the main experiment and were asked to rate Hypotheses testing results. I hypothesized that the
the impulsiveness of each purchase alternative along a presence of peers would increase the imagined urge to pur-
10-point scale ranging from 1 (lowest impulsiveness) to 10 chase but the presence of family members would decrease this
(highest impulsiveness). The alternative “buy only the socks” urge. However, this difference should be greater when the
was rated lowest (M = 0.51); followed by “want the sweater group in question is cohesive than when it is not. Data bearing
and not buy it” (M = 1.83); “decide not to buy the socks” (M = on this hypothesis are summarized in the top half of Table 1. As
2.98); “buy both the socks and the sweater with a credit card” expected, participants reported a greater urge to purchase
(M = 8.92); and “buy both, plus matching slacks and a shirt, when they imagined peers being present (M = 4.39), and less
also with the credit card” (M = 9.34). Note that “decide not to urge to purchase when they imagined family members being
buy” (the third decision alternative) was reported to be more present (M = 3.40), than did the control participants (M = 4.03),
impulsive than either “buy only the socks” (first decision al- F(2, 127) = 3.47, p < .05. As the data in Table 1 indicate, how-
ternative) or “want the sweater and not buy it” (second deci- ever, the effect of others’ presence was appreciably greater
sion alternative). Rook and Fisher explained this by noting when the group was cohesive (4.68 vs. 3.05 for peer vs. family
that “because Mary was described as planning to buy the members, respectively), than when it was not (4.10 vs. 3.74,
socks, some respondents appeared to viewed her change of respectively). This conclusion is confirmed by a significant in-
plans as impulsive” (p. 308). Alternatively, participants may teraction of cohesiveness and group type under experimental
have interpreted this response alternative to mean “decide to conditions alone, F(1, 128) = 7.21, p < .05.
purchase the sweater and not the socks” rather than interpret- The effects of experimental variables on the imagined
ing “no purchase” as impulsive in its own right. Be that as it likelihood of purchasing were very similar. As shown in the
may, the amount of impulsiveness implied by the five alterna- bottom half of Table 1, respondents reported a greater ten-
tives is ordered in the manner I assumed. dency to engage in impulsive purchasing when they imag-
A central assumption underlying my hypotheses is that ined peers being present (M = 3.18), and less tendency to en-
peers consider it socially desirable to make impulsive pur- gage in impulsive purchasing when they imagined family
chases, whereas family members do not. To test this, an inde- members being present (M = 2.61), than they did in control
pendent sample of 68 adult participants were instructed to conditions (M = 3.02), F(2, 127) = 5.74, p < .05. However,
imagine that Mary actually bought the unplanned jacket and this difference was much greater when the group was cohe-
matching slacks and shirt either in the presence of peers or in sive (M = 3.56 vs. 2.42, when peers vs. family members were
the presence of the family. Evaluations of this impulsive buy- present, respectively) than when it was not (3.04 vs. 2.91, re-
ing in different groups were assessed along five 7-point se- spectively) This conclusion is confirmed by a significant in-
mantic differentials (good vs. bad, rational vs. crazy, waste- teraction, F(1, 128) = 6.15, p < .05, of cohesiveness and
ful vs. productive, acceptable vs. unacceptable, right vs. group type under experimental conditions alone.
wrong) on which high values indicated more favorable evalu-
ations. When ratings were averaged over the five scales, it
was found that participants judged the behavior to be more
desirable in the presence of peers (M = 5.72) than in the pres-
TABLE 1
ence of family members (M = 2.36), t(67) = 3.75, p < .01. Impulsive Urge and Impulsive Purchasing as a Function
of Group Type and Group Cohesiveness: Study 1
TABLE 2
Impulsive Urge and Impulsive Purchasing as a Function of Group Type,
Group Cohesiveness, and Susceptibility to Influence: Study 2
Condition M n M n M n M n
Impulsive urge
Cohesive group 5.85a 10 2.35e 14 4.51b 13 3.04d 14
Noncohesive group 3.93c 11 3.79c 21 3.81c 17 3.73c 10
Impulsive purchasing
Cohesive group 3.81a 10 2.10e 14 3.20b 15 2.53d 14
Noncohesive group 2.81c 11 2.83c 21 2.71c 17 2.91c 10
significant, F(1, 104) = 3.87, p < .05, and is attributable to the proach seems acceptable and empirically supported in the
fact that the effect of group type was greater when the group impulse-buying literature, future research is needed to ex-
was cohesive and participants were susceptible to influence plore both actual and imagined situations. However, it should
(3.81 vs. 2.10) than under any other condition. In other be noted that observing actual impulse-buying behavior in a
words, the imagined impulsive likelihood of purchasing is social environment has some problems. For example, observ-
greatest in the peer group, when the peers are cohesive, and ing and interviewing shoppers in stores may significantly
when the individual has high susceptibility to influence (M = change what is being observed about impulsive buying, thus
3.81). In contrast, this urge is smallest in the family group, leading to a confounding of the results by means of the
when the family is cohesive, and when the individual has “guinea pig effect” (Pollay, 1968; Willett & Kollat, 1968).
high susceptibility to influence (M = 2.10). These studies focus only on group type and cohesiveness;
future research may apply other developments in group dy-
namics to evaluate individual impulse purchasing (Forsyth,
GENERAL DISCUSSION 2000; Shaw, 1981). Future research may also consider that
group influence could indirectly affect impulsive behaviors
When does shopping with others matter to individual im- through other moderators, in addition to the susceptibility to
pulse purchasing? The answer to this question clearly de- influence studied in this research.
pends on the presence of the other persons involved, group Finally, consumers may engage in more or less impulsive
cohesiveness, and the individual’s susceptibility to influence. buying in a group situation for various reasons. This research
Specifically, the presence of peers increases the urge to pur- is far from exhaustive in exploring these reasons. Future re-
chase, but the presence of family members decreases it. Fur- search may need to consider other perspectives. The time is
thermore, this difference is greater when the group (peers or ripe for more consumer psychologists to investigate individ-
family) is cohesive and when the person is susceptible to so- ual impulsive purchasing in a social group context.
cial influence, than when this is not the case.
This research provides an advantage over previous stud-
ies, which have typically considered only individ- ACKNOWLEDGMENTS
ual-difference variables (Jones, Reynolds, Weun, & Beatty,
2003; Kacen & Lee, 2002) and have neglected social vari- I thank David Faro, Tom Rywick, Fernando Jaramillo,
ables. Furthermore, it extends research on the influence of Hermann Jurgens, and two anonymous reviewers for their
family- and peer-based groups on consumer decision making constructive comments on previous versions of the manu-
(e.g., Childers & Rao, 1992; Heckler et al., 1989; Moschis, script.
1985) showing that the influence of group type interacts with
group cohesiveness. The finding that peer cohesiveness and
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