Government of Karnataka

Department of Technical Education

SRI JAYACHAMARAJENDRA (GOVT) POLYTECHNIC

(K.R Circle, Bangalore)

DEPARTMENT OF AUTOMOBILE ENGINEERING

INTERNSHIP REPORT 1

Submitted By,

BHARGAV RAM S.R

102AT20010
 Table Of Content

Sl no Content Pg no
01 Introduction

02 Overview of the organization

Toyota motor corporation
Toyota Kirloskar motor
Popular Group
Nandi Toyota

03 Organization Structure
Toyota Motor Corporation
Popular group
Nandi Toyota

04 Vision and mission of organization

05 Roles and responsibilities of

personnel in the organization
06 Products and market performance

07 Toyota principle

08 Our learning’s in the Organization

09 Conclusion
 Introduction

Independent and separate company IN 1937.

Although the founding family’s name was written in 1937.In the Kanji (rendered as “Toyoda”)

The history of Toyota started in 1933 with the company being a division of Toyoda Automatic
Loom Works devoted to the production of cars under the direction of the founder Sakichi
Toyoda’s son, Kiichiro Toyoda. Kiichiro Toyoda traveled to Europe and the United States in
1929 to investigate automobile production and had begun researching gasoline-powered engines
and in 1930 the Toyota Motor Co was established.

After some years, this time with Shoichiroo Toyoda Kiichiro’s eldest son implemented the
Total Quality Control which lead to the transformation of Toyota into a Global Company the
Toyota Company was awarded the Deming Application Prize for Total Quality management.

By 2009Toyota had grown into the world’s largest automotive manufacturer and the rights were
handed to the grandson of the founder Aakio Toyoda who took charge during the company’s on
of the challenging periods.
Overview of the organizations

Toyota motor corporation

Toyota Motor Corporation

Established in 28th August 1937
Head office is located in Coroma now known as Toyota Cit, Aichi Prefecture, Japan
The present President and representative director is Mr Akio Toyoda
Toyota kirlsokar motors

Toyoa kirloskar Motoor Pvt Ltd

The managing director is Mr Masakazu Yoshimura
The present Vic Chairman is Mrs Manasi Kirloskar
It was established in1997 in Bidadi, Karnataka and to increase more production of vehicles a
new plant was established not far from the other one in 2010
In one unit the production is 100000 units and in other 210000 units are produced

Toyota Motor Corporation entered India in 1997 in a joint venture with the Kirloskar Group.
Toyota Motor Corporation (TMC) holds 89% of the share and the remaining 11% is owned by
Kirloskar Group.
Popular Group
Popular group started its journey in 1934, from then they have made relations with many
dealers till today’s Lexus dealers.
Popular group operates in various sectors of the automobile industry like passenger cars, 2
wheelers and earth moving and construction equipments.
1934- Popular Automobiles (Spare Parts Business)
1984- Maruthi Dealers (3 locations in Kerala)
1985- DCM Toyota Dealer (Till 1994 in Kerala)
1991- Bajaj Dealer (9 location in Kerala)
1996- Bajaj Dealer (Karnataka)
1999- Toyota Dealer (Karnataka)
2004- Hyundai Dealer (Kerala)
2014- Popular JCB (Tamil Nadu)
2017- Lexus Dealer (Karnataka)
The ‘Popular Group’ has a rich and varied experience and diversified presence in the
Automotive Industry.
TOYOTA, LEXUS, HYUNDAI, BAJAJ, KTM, HARLEY DAVIDSON & JCB dealerships,
Used Car divisions like ‘U Trust’ for Toyota & ‘H Promise’ for Hyundai Used Car and IT
divisions spread in South India all bear in the distinctive Popular seal.
The Group is solely promoted and headed by Mr. Saju K. Thomas.
 Nandi Toyota
Nandi Toyota is a group of Popular Automobiles owned by Mr. Sanju K Thomas. In the year
1939, Mr. K. P. Paul started his business career with Popular Washing Home. He dared the
tradition and started reaping success in six months. This venture brought forth his daring nature
that remained the backbone of his life and business in the years to come. He was a born leader
and believed in employee empowerment and satisfaction. He had motivated employees who
delivered impeccable customer service
The history of Nandi Toyota dates back to 2000 when the Nandi Group acquired the dealership
rights for Toyota cars in Bangalore.
Nandi Toyota has also won several awards and accolades for its excellent sales and after-sales
service. In 2019, it was awarded the "Best Dealer in Sales" and "Best Dealer in Customer
Satisfaction" by Toyota Kirloskar Motor, the Indian subsidiary of Toyota.
The dealership offers a wide range of Toyota cars, including popular models such as the Innova,
Fortuner, Camry, Corolla, Etios, Yaris, Qualis, Urban Cruiser..etc
Organizational structure
Toyotaa Motor Corporation
Popular group

Mr Saju K Thomas
Chairman and managing
director

Mr Jojo K I Mr Simon Xavier Mr Hari

Mr Sujitchandran
Executive Director Group Head Group Head
VP-Popular Hyundai
Nandi Toyota Popular Bajaj Finance

Nandi Toyota

Mr Saju K Thomas
Chairman and
managing director

Mr Jojo K I
President

Mrs
Mr Jose Mr Baby
Mr Manu Mr Sajith P Varsha
Mathew Scaria Mr Joseph Mr Saji
Ashok Finance Shriram
Customer U Trust / Antony George
Sales & and Admin Customer
Service Automatch HR Head IT Head
Mktg Head Head Relation
Head Head
Head
Sales chart

Mr. Manu Ashok

Head Sales &
Marketing

Santosh Joseph BH Mr.NARENDRA Mr. Pemmaialy P.B.B

Whitefield & Hosur Babu S B.H HB anawadi &
Road KPRD &KRRD Queens Road

Service chart

Mr.Jose Mathew
Head-Customer Service

Mr.Vijay Mr.Hemanth Mr.Rajendra Mr.Rajendra

Mr.Rajesh S.N Kumar Raj Kumar B p Kumar B p
GM Customer CHAYGOL GM-Customer
Service GM-Customer GM-Customer
GM-Customer Service Service Service
Hossur Road service KP Banaswadi Bommanahali Bommanahali
Road
VISION AND MISSION OF THE ORGINIZATIO

VISION
To be the most admired fastest growing innovative corporate
house committed to Customers, Employees, Shareholders
and Society.

MISSION
Best ownership experience to customers.
All our activities are focused on this key aspect of feel good
factor.
Hence recruitment, Induction Training play crucial role.
At recruitment stage we look for people with trait and
positive attitude.
ROLES AND RESPONSIBILITIES OF PESONEL IN THE ORGANZATION
SALES OFFICER
Qualifications:
 Graduates/Diploma-minimum 0-1-year experience in Sales
 Excellent Communication in kannada & English and People skills
 Driving license compulsory (Two & Four wheeler)
Roles & responsibility:
 Greet customer and welcome respectfully.
 Know customer requirements, if not suggest them which car is suitable.
 Property explain car details and technology.
 Answer all customer enquiry.
Aim to achieve monthly targets

Srvice advisor

Qualifications-
 Diploma in Automobile / Mechanical-minimum 0-1-year experience.
 Basic automotive knowledge and experience.
Roles and responsibilities-
• Greet customer and welcome.
• Know customer type & perpose of visit.
• Perform AWACS check with customer.
• Know customer problems.
• Explain what part to be replaced and why.
• Contact customer and get Authorization for additional work after work started.
• Provide accurate service cost and delivery time.
• Promote dealers service benefit and products.
SERVICE ENGINEER
Qualifications:
 Bachelor of Engineering (Mechanical/Automobile).
 Good English Communication Skills and Local Language Kannada is Mandatory.
 Experienced in a management role or similar.
 Excellent written, verbal, and interpersonal skills.
Roles and Responsibilities:
 Help Managers Complete Daily tasks.
 Participate in company strategic planning.
 Create and give presentations.
 Ensure a safe working environment.
 To develop kaizen culture in all team members at work place.

TECHNICIAN
Qualifications:
 ITI(MMV\NCVT) Diploma in Automobile or Mechanical Engg.
 Minimum basic knowledge of vehicle mechanisms and systems, with an increase
in knowledge throughout each year of the apprenticeship scheme.
Roles and Responsibilities:
 Fix it right at the first time.
 Use all protective equipment to maintain cleanliness of customer car.
 Ensure all customer request repair are completed with high quality standard.
 Request chief technician to carry out final inspection after work completed.
 Keep work area clean at all times.
 Carry out 4s.
PRODUCTS AND MARKET PERFORMANCE

Market Performance
Toyota Network
 Toyota Sales Performance
• Toyota has a strong presence in several key regions around the world.
• In North America, the company sold over 2.3 million vehicles in 2019, making it one of the
top-selling brands in the region.
• In Europe, Toyota sold over 1 million vehicles, while in Asia, the company sold over 4.5
million vehicles.
• Nandi Toyota has seen a steady increase in sales over the past five years.
• In 2016, the company sold 10,000 cars, and by 2020, that number had increased to 15,000.

Toyota Market Share & Growth

• Toyota has been steadily increasing its market share in the automotive industry over the past
few years.
• In 2019, Toyota sold over 10 million vehicles worldwide, making it the second-largest
automaker in the world.
• One of the main reasons for Toyota's success is its focus on innovation and sustainability.
• Nandi Toyota has also seen an increase in its market share over the past five years.
• In 2016, the company had a market share of 20%, and by 2020, that number had increased to
25%.

Toyota's Financial Performance

 In addition to its strong sales performance, Toyota has also been financially successful in
recent years.
 In 2019, the company reported net revenues of over 30 trillion yen, with operating income of
over 2.4 trillion yen.
 Toyota's financial success can be attributed to several factors, including its
• efficient production processes
• strong supply chain management
• effective cost control measures.
Toyota Principles
OUR learnings in the organization

5s philosophy-

5S philosophy is important for stand flow and smooth movement of the following
process,

 Sort

 Set in Order

 Shine

 Standardize

 Sustain

10 Principles of better workmanship for body and paint technicians

 Professional appearance

 Careful vehicle handling and treatment

 Neatness and Cleanliness

 Work safety

 Panning and Preparation

 Speedy, reliable work

 Finish by promised time

 Check work when finished

 Waste item disposal

 Follow through
Quality gates of service

Gate 1- Front office

Gate 2- Express Maintenance

Supporting Stall

General Repair

Body and Paint

Gate 3- Washing 1 Washing 2

Body wash vacuum cleaning

Under body wash Interior cleaning

Gate 4- SA inspection and vehicle delivery

 U-Trust

• Procurement

• Refurbishing

• U- Trust sales

 6- STEP SERVICE PROCESS

• MRS & Appointment

• Appointment preparation

• Reception

• Production

• Service delivery

• P.S.F.U
 Essential SA Skills

 Councillor

 Receptionist

 Communicator

HISTORY OF HYBRID

SATOSHI OGISO was the man come up with a plan of Hybrid electric vehicle .

He started a project G21 (G=global,21=21century).

In 1995 he tried with two motors and driven 500 meters and stopped. Faced problems
with NIMH battery and solved.

Planned to launched in COP3 conference, held in Kyoto Japan in December 1997.

The first hybrid vehicle was Prius launched in 1997 with 28KMPL.

HYBRID VEHICLE

 A hybrid vehicle is one that uses two distinct types of power, such as
petrol and

 Electric, petrol and CNG any many.

 Hybrid powertrains are designed to switch from one power source to

another to increase both fuel efficiency and energy efficiency.

 In hybrid vehicles we have-

 high speed
  Improved efficiency

 lower emissions

 reduced running costs

 Less maintenance

Paint and Body

Body Repair Process

 Basic elements of body repair

 Parts removal and reinstallation

 Panel repair

 Putty shaping

 Welding

 Panel Replacement

 Body alignment(Uni Body or Monocoth)

 Body alignment(Body on Frame)

Basic element of paint

Paint is an application of thin layer of liquid pain to surface, which is dried and
hardened to form a hard coat

Purpose

Protect Object

Improve appearance

Display

 Components of Paint

• Resin

• Pigment

• Solvent

• Additives

Spray gun operation

INTRODUCTION TO SPRAY GUN

Spray gun is a tool used to apply on automised layer of point to the surface.

It is alone by combining paint with pressurized air

Spray gun is the important tool to apply point

 Types of paint feed system

• Gravity-feed system

• Suction- feed

• Low pressure spray gun

•

 Primer surface application procedure

• Surface preparation

• Primer surface application

• Touch up putty (if necessary)

• Primer surface sanding

• Scuffing for top coating

Primer Surfacer
Purpose

Protect t he substract

Improve adhesion

Restore the shape

Sealing

Primer surfacer application procedure

Surface preparation
Scuff to improve adhesion of surfacer

Cleaning & degreasing

Masking Covering

Primer surface application

Mix base, hardner & diluting agent

Apply primer

Dry the primer

Touch up putty

Check for pinholes & abrasion marks

Apply laquer putty

Dry the surface and sand it

Primer surface sanding

Restore the shape of undamaged surface

Scruffing for topcoat

Spray the topcoat after sanding primer

 Panel repair procedure

• Assess the range of damage

• Repair using hammer & dolly, washer welding and shrinking technique

• Assess the repaired panel

• Rust-proof
Conclusion

• In conclusion, Nandi Toyota has been a consistent performer in the Indian

car market over the past five years. Its focus on customer satisfaction,
competitive pricing, and a wide range of products have helped the company
grow its sales figures and market share.

• Looking ahead, the company's expansion plans and investment in research

and development are sure to keep it ahead of the competition and continue
its success in the future.