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Original PDF Human Resource Management 9th Australia by Alan Nankervis PDF
Original PDF Human Resource Management 9th Australia by Alan Nankervis PDF
ALAN NANKERVIS
MARIAN BAIRD
JANE COFFEY
JOHN SHIELDS
HRM in practice 8.6 HR’s three biggest performance management mistakes 372
Professional tip 8.3 Questions to consider in disciplinary investigations 374
Summary 378
Key terms 379
Search me! activity 379
Critical issues 380
Tutorial activities 381
Ethical challenge 382
Study tools 384
Case study 8.1 Performance management resister gets job back 385
A number of developments have begun to transform the nature of jobs and the workplaces
PROFESSIONAL
in which they are TIP 1.1
performed. These developments include the influences of globalisation globalisation
The expansion
and Managing
technologicalup, down and across
development, significant changes in demographic and workforce of organisational
Given the sharing of overall HR responsibilities between professionals, senior and line
characteristics,
managers, and outsourced as service
wellproviders
as ongoing
in many contemporary political, economic
organisations, one of the and social changes. On the positive operations across
most important skills that HR specialists need is the ability to manage up, down and across – national, regional and
side,inand
globalisation has broadened the markets
other words, to simultaneously develop HR plans that will meet business requirements
for
to persuade senior managers of their effectiveness; to empower line managers with the
Australian and regional businesses, reshaped global boundaries, with
labour markets and, withreviewtheandaid oftoenhanced information
knowledge and authority to carry out efficient HR processes such as job design, selection,
learning and development, performance IR; and ensure that outsourced service technology and telecommunications its associated financial,
providers perform according to contract expectations. Such responsibilities require high-level marketing and HRM
systems, begun
data collection, to
analysis and fashion
reporting
and project management capacities.
new
capabilities, combined kinds of
with training jobs,
and support new
skills, forms of workplaces and, increasingly, implications
more innovative approaches to all human resource management (HRM) processes. Less human resource
HRM functions
positively, the economic interconnectedness of countries (possibly the major hallmark of management (HRM)
HRM is concerned with resolving answers to the following key questions. The management of
globalisation),
• What quantity andcoupled with
quality of employees will bethe unethical
required now and in thebehaviour
foreseeable future of some senior managers in the finance, employees for their
to satisfy or exceed corporate objectives?
automotive
• Which strategies and will bebuilding
most effective inindustries,
attracting, choosing has contributed
and efficiently incorporating significantly to serious global financial
own benefit and for
employees into the organisation? their organisations
difficulties, including
• How can well-chosen employees be the Globalsatisfied
kept productive, Financial
and motivated to Crisis
contribute (GFC) of 2008–9 and subsequent and
to organisational growth and development?
continuing
• What methods major economic
are appropriate problems
to maintain effective relationshipsin Greece,
between employees,Spain,
jobs, Ireland, Cyprus and other EU countries.
work environments and management?
Such• Which events
strategieshave
are requiredresulted
to ensure that allinHRtheactivitiesdemise
are linked andof many businesses; more active intervention of
accountable?
• What systems are suitable for administering and evaluating the overall HR function?
governments
The functional areasinthatcompany
constitute an HR bailouts and the
program and contribute to there-regulation
resolution of of industries; and associated changes
these issues include:
in HRM
• human resourcestrategies,
policy including major revisions to staffing, performance management, executive
pay•• systems, human resource development, rewards and career development programs. These
human resource planning
human resource information management systems
are• discussed
• knowledge management
in detail throughout this book.
ethics, governance and (sometimes) corporate social responsibility
• work and job analysis, design and evaluation
• recruitment and selection
• diversity management
• career management
action plan A personal development plan for the subsequent performance round,
specifying a range of initiatives to address agreed performance
shortcomings and development needs
age discrimination This occurs when a person is treated less favourably than another
person in a similar situation, because of their age
agency theory Proposes that performance incentives are the most effective way for
owners/employers (‘principals’) to align the actions of self-seeking
employees (‘agents’) with owner/employer interests
alternative dispute When the parties to the conflict use a third party to assist in resolving a
resolution (ADR) conflict, without progression to formal arbitration or litigation
alternative workplaces Places of work other than the traditional office setting, such as from
home, car or anywhere with access to internet and email
attribution error When the rater wrongly attributes high or low performance either to
factors that are within the performer’s control (internal attribution) or
to factors in the performance context (external attribution)
Australian Council of Trade Australia’s peak national body (inter-union organisation); represents
Unions (ACTU) the vast majority of Australian unions and is generally regarded as the
‘voice’ of the Australian union movement
Australian Safety and The agency that brings together industry, unions and governments to
Compensation Council (ASCC) jointly determine WHS standards and strategies
background investigation A check by the employer into the background of an applicant for a
position. Usually in the form of a check of written or telephone referees’
reports. A method of verifying the details provided by the applicant
balance sheet approach An approach to expatriate reward configuration which links reward
level to the home country pay structure and seeks to preserve
home country purchasing power and living standards by means of
compensatory financial adjustments
Express
CourseMate Express is your one-stop shop for learning tools and activities that help students succeed.
As they read and study each chapter, students can access video tutorials, review with flashcards and
crosswords, as well as check their understanding of the chapter with interactive quizzing and games.
CourseMate Express also features Engagement Tracker, a first-of-its-kind tool that monitors student
engagement with the content. Ask your Learning Consultant for more details.
INSTRUCTOR’S MANUAL
The Instructor’s Manual includes learning objectives, chapter outlines, key questions
and sample responses to critical issue questions, tutorial activities, case studies and
ethical challenges, as well as websites and further readings.
POWERPOINTTM PRESENTATIONS
Use the chapter-by-chapter PowerPoint presentations to enhance your lecture
presentations and handouts to reinforce the key principles of your subject.
people with a disability, different ethnicities or identifying as LGBTI joining the workforce and
seeking respect for their differences, while also wanting to put in a full day’s work.
This is what HRM practice needs to be prepared for, and many of these situations are here
now and will just intensify in the future. So what does this mean, for what HRM does and
how?
First, the self-image of HR needs to change. For a long time, teams in the HR function
comprised only traditional HR skills for talent and performance management, change, pay and
benefits, industrial law compliance and personnel administration – just to mention a few. I think
Google’s HR profile and self-image is the way of the future.Traditional HR skills make up only
one-third of the HR team at Google. Another third comprises marketing and communication
experts, who can not only put out simple, clear and useful internal and external messages, but
also collect and analyse the responses to them from workers at the coal face; and they have
the courage to advise management how these messages need to change, when needed. The
last third of Google’s HR team comprises MBA graduates. It used to be said that the Achilles
heel of HR was being unable to speak the language of the business. Now it has leaped ahead
further – HR must be able to write and speak that language and also calculate and present the
business cases for doing almost anything now. Some HR functions have no budget until they
can present sound cases to win funds from their operating divisions.
Second, it’s probable that workforce planning has jumped in priority for the work of the
HRM professional. Identification of required skills, their nature, quantum and location is
mandatory.You can’t do talent management, for example, if you don’t know what to look for
and where.This means opening the HRM analytical mind to skills from both genders, different
cultures and ethnicities, people with disabilities, and others – all of whom can be organised in
permanent, contracted, temporary, outsourced, and global forms and locations.
Third, HRM needs to be massively involved in education and continuous professional
development of their workforces.There isn’t a problem in the world of work today that can’t be
solved by improving our educational systems and outcomes.We used to talk about smart work –
a one-dimensional concept. Now it’s three-dimensional – very smart work × nimbleness ×
rapid response abilities. HR needs to be the Vice-Chancellor of this new three-dimensional
game within your organisational university.
Fourth, HRM needs to be the source of work and coaching for the organisation’s cultural
change champions by identifying the issues, the nature of cultural diversity, and the winning
strategies for their integration. The job is to identify, understand and reconcile the cultural
differences in terms of the actual values and behaviours of your diverse workforce, and then
to develop ways to reconcile them to the work and values of your organisation. That’s where
HRM becomes not only a savvy business manager, but also an anthropologist, and working
industrial and clinical psychologist all in one.
Finally, the talent management, change management and performance and reward skills
become the glue to bind these challenges together into a well-functioning and flexible
workforce that targets, engages, motivates and rewards its people well.
As if that wasn’t a full enough plate, HRM needs to be the custodian of corporate social
responsibility (CSR) – the company’s working mandate for sustainability and responsible work
in your community.
But don’t be daunted. This new world of work is changing rapidly, but it’s also a very
exciting one. Further, human beings haven’t changed – we can only do a few things at the one
time.Your daily, weekly, monthly and annual journey can be set by doing what’s most important
to achieve your mission and goals in the relevant time interval. The best HRM practitioners I
have known are eating this up – because they do understand the game has changed, and that
they can no longer play the ‘old game’. In some ways the acknowledgement and embracing of
this new reality is the biggest HRM challenge of all.
Peter S. Wilson
Peter S. Wilson AM is the National President and Chairman of the Australian Human Resources Institute, and also
Secretary-General and President elect of the World Federation of People Management Associations (WFPMA).
Peter is also Adjunct Professor in Management at the Monash Business School, Monash University, Melbourne.
AHRI endorsement
AHRI is pleased to endorse this textbook as a key HR reference for students. The book is a
set text for the AHRI Practising Certification Program (APC), a program equivalent to AQF
8 postgraduate level. Familiarity with the 17 behaviours and capabilities set out in the AHRI
Model of Excellence (MoE) is a central part of the APC, and this updated 9th edition of the
textbook examines each of the 17 attributes of the MoE in detail. The APC is a mandatory
requirement for HR practitioners seeking AHRI certification.
The Australian Human Resources Institute (AHRI) is the national association representing
human resource and people management professionals. AHRI leads the direction and fosters
the growth of the HR profession through actively setting standards, building capability and
providing a certification credential for the profession. Through its international affiliations and
its close association with Australian industry and academia, AHRI ensures that its members
are given access to a rigorous world class professional recognition framework and professional
development opportunities. Professional, Graduate, Affiliate, Organisation and Student
memberships are available through the Institute. Find out more and how to become a member
at http://www.ahri.com.au.
Marian Baird, BEc (Hons), Grad. Dip. Ed., PhD (Sydney), is Professor of Gender and
Employment Relations, Director of the Women and Work Research Group and Chair of the
Discipline of Work and Organisational Studies in the University of Sydney Business School.
Marian is a highly recognised academic in the field of industrial relations and human resource
management, and has held visiting positions at Massachusetts Institute of Technology (MIT),
Michigan State University and Queen Mary College, London. She is the recipient of several
major research grants from funding bodies, including the Australian Research Council and
state and federal governments, to explore critical aspects of women’s working lives and the
impact of regulatory change across the public and private sectors. She is the Co-editor in Chief
of the Journal of Industrial Relations, has published extensively in national and international
journals, and has contributed to a number of government review panels on gender equality,
discrimination and parental leave.
Jane Coffey is the International Academic Director for Curtin Business School and has
held numerous leadership roles within Curtin University, including Deputy Head of School,
Discipline Leader and Course Coordinator, HRM and industrial relations (IR). Throughout
her academic career, she has developed, managed and taught a range of HRM and IR programs
throughout Australia and South-East Asia. Jane has actively contributed to the last four editions
of this textbook. She researches and publishes in the areas of career expectations of Generations
X and Y and career attraction and retention issues within the performing arts.
Jane also has significant corporate professional experience, having operated a highly
successful HR consultancy business prior to joining Curtin University. She specialised in
providing support and advice to the public sector, and she maintains a significant consultancy
profile in this area with the university. She also conducts and facilitates workshops throughout
Australia in the areas of staff attraction and retention and performance management.
John Shields is Professor of Human Resource Management and Organisational Studies in the
Discipline of Work and Organisational Studies at The University of Sydney Business School,
where he is also Deputy Dean (Education). John teaches human resource management, currently
specialises in research on performance and reward management, executive remuneration and
corporate governance, and has published extensively in these and other fields. A co-authored
second edition of his text on managing employee performance and reward has recently been
published.
Acknowledgements
The authors wish to acknowledge the long-standing contribution made by Professor Leigh
Compton to previous editions of this text. Cengage Learning joins them in extending our
appreciation to Professor Compton whose contribution as an author over seven of the previous
editions has helped make this text a standard for presenting HRM knowledge in the Asia
Pacific region.
Our sincere gratitude and appreciation are expressed to the following colleagues who have
added inestimable value and quality to this new edition:
Dr Justine Ferrer – Deakin University
Cec Pederson – University of Southern Queensland
Dr Di Fan – Victoria University
A/Prof. James Reveley – University of Wollongong
Senior Honorary Fellow Joy Peluchette – University of Wollongong
Louise Ingersoll – University of Western Sydney
Julie McGowan – Whitireia New Zealand
We are immensely grateful to (in no particular order) Michelle Aarons, Carly Slater,
and, of course, Dorothy (‘the dinosaur’) Chiu, of Cengage Learning, for their continuing
encouragement, support, professionalism and maintenance of strict deadlines.
Cengage Learning and the authors would like to thank the following reviewers for their
incisive and helpful feedback:
Paul Wiffrie, Swinburne University of Technology
Alexis Martin, Federation University Australia
Fiona Buick, University of Canberra
Sophia Noryahya, Challenger Institute of Technology
Michael Keith, Wellington Institute of Technology
Janice Burguez, TAFE Queensland East Coast
John Bell, Melbourne Institute of Technology (Federation University Australia)
Kim Southey, University of Southern Queensland
Valerie Caines, Flinders University
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And when he had put a paper crowne thereon,
As a gawring stocke he sent it to the queene:[1014]
And shee for spite commaunded it anon
To be had to Yorke: where that it mought[1015] bee
seene,
They placed it where other traytors beene:
This mischiefe fortune did mee after death:
Such was my life, and such my losse of breath.[1016]
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But cruelty[1057] can neuer scape the scourge
Of shame, of horror, or of sodayne death:[1058]
Repentaunce selfe, that other sinnes may pourge,
Doth fly from this, so sore the soule it slayeth:
Despayre dissolues the tyraunt’s bitter[1059] breath:
For sodayn vengeaunce sodaynly alightes
On cruell deedes,[1060] to quite theyr cruell spights.
[1061]
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